DO NOT BUY FROM THIS COMPANY. RUGS APPALLING QUALITY. WONT GIVE REFUNDI purchased 3 x rugs from this company and received one with the incorrect pattern. Instead of immediately sending another correct rug when advised of the error, they told me I would have to wait until they received the incorrect rug back before they could send another. It was their incompetence that caused the problem yet Im the one inconvenienced.
The rug arrived on 31/8/23. I advised them of the issue that date. Initially they responded quickly to arrange collection of the rug. Today is 6/9/23 and the rug still hasn't been collected and ... Read morethey have failed to respond to emails to confirm date of collection. On 3/9/23 I opened and rolled out one of the correct rugs and was shocked at the appalling quality of the rug. It is thin, no density of pile and looks hideously cheap. One end of the rug was crimped due to poor packaging. As the backing of the rug is so thin, like cardboard, the crimps will be permanent. This rug is damaged. I immediately emailed the company advising of the issues and sought a refund for all of the rugs. They sent an email back seeking 2 days to decide the best solution! I asked for a refund. One rug is the wrong pattern, one is damaged and they are they are not of merchantable quality. They advertise the rugs to be of the highest quality which is a false and misleading statement. They then sent an email with the following advice, "Flatten the Rug: Lay the rug flat on a clean, dry surface, and gently press down on the crimped ends to help straighten them. You can also use heavy books or furniture to hold down the ends, aiding in the flattening process. Apply Weight: Placing some heavy objects, such as books or weighted items, on the crimped ends can assist in smoothing out the rug over time." Seriously? They expect me to jump through hoops because they failed to protect the rug during transit? It's a moot point in any case as I'd sought a refund. There is no way the damage to the rug will flatten out. Its damaged. Avoid this company at all costs. I am this date lodging a complaint with the Department of Fair Trading.
On Time Delivery!Fast delivery. I was very happy with the rug delivery, it was well-packaged and arrived on time. It has already flattened quite well and is soft, plush, and has a nice texture. Color, size, and dimensions are all available in a wonderful selection. Thanks a lot Show details
great customer service!Cheapest Rugs Online provided me with such a wonderful experience that I am completely satisfied with the rug as well as my experience with the company. I am so happy with this rug..fast shipping..great customer service!
Perfect rug for my living room!This rug is beautiful. The quality and softness are exactly what I wanted. Also, it looks very well made and came very well packaged. Support and service were excellent. Thanks for covering the living room.
A very happy customer!The rug I purchased is exactly what I was hoping for. It's an amazing product with great quality at a great price. The delivery was rapid, which surprised me.
Affordable product, Surprisingly delivered!Very happy with my rug. The quality is amazing and such an affordable product. I was surprised how quickly it got delivered. Definitely a happy customer!
Best rug I have purchased!This rug is such a classic addition to my home and more than the rug I’m thoroughly satisfied with my experience of dealing with Cheapest Rugs Online. Amazing rug..fast shipping..great customer service! Show details
Gladly recommend this company!Prompt delivery. Rug arrived well packaged, in good time and delivered to the door. The rug itself is really nice, soft, plush and has already flattened out quite well. I would gladly recommend this company for your next rug purchase. There is a wonderful range, covering colour, size and dimensions. Thank you
Perfect Montana Rug for our homePerfect hand made Boho rug which we always wanted to buy. Have checked this rug on other competitor websites and chepaest rug online not only delivers at the best price but we got the rug in 4 days time with exceptional customer service. I am a buyer again on this website. Thank you Show details
Received the wrong rugOrdered a rug for my lounge. Was so excited, waited a week for it to be delivered only to discover they have sent me a completely different rug. No idea what to do and there is no phone number to call. Only email and we all know how easy it is for them to ignore those. I’m so frustrated and annoyed beware. I ordered one for my dining room from cheap rugs Australia last week and it was perfect. I actually thought I was buying from same store so made a mistake to begin with. See attached photos for what I ordered and what I received
Edit/update ... Read more** So I was contacted by cheap rugs online and it was the perfect opportunity for them to shine and they failed again. Yes they apologised for the warehouse picking error and gave me 3 options. 1. Keep the wrong rug. 2. They can get a courier to pick up the rug in about a week and after it’s been processed then they will send me the correct rug. 3. They can get a courier to pick up the rug and give me a full refund once it’s been processed back at their warehouse. Option 2 & 3 would likely take 3-4 weeks. SERIOUSLY. Why not offer options “4”. Immediately send me the correct rug and get the couriers to pick up the incorrect rug when they drop off the right one? That would have been great customer service!! Mistakes happen, it’s how the mistakes are rectified that can make all the difference in the world. The options they gave me are what you’d expect if I had a change of mind or just didn’t like the rug I ordered but that is not the case. It was THEIR mistake. Obviously I have gone with option 3. I’ll just get my refund and spend my money elsewhere and my bad review here will stand.
Exceptional online shopping experienceExceptional Service, exceptional rug and express delivery. Was very impressed with how easy it was to purchase online and even more impressive was the quality of the rug purchased on both accounts. I would highly recommend Cheapest Rugs Online to friends and family. Show details
Beyond Expectations!I ordered the Nora in Multi recently from Cheapest Rugs Online. I am absolute amazed on how well and seamless the process and order was. These guys called me up, confirmed the order and delivered the rug within one business day. Obviously I'm lucky to be a local Sydney resident, but this level of service and connection is absent in today's post covid environment and when it's given, it's greatly appreciated. Thank you Matt and the team. Show details
Unexpected Great RugRug was purchased from photo and was true in colour and quality, Service was excellent, Ordered just before Xmas 2021 and was delivered on 3rd Jan 2022 could not have been better, Great people to deal with, Thank You.
Wow, really impressedBeautiful rug, the quality and softness of it is just what I was hoping for. Looks really well made as well and very well packaged when it arrived. Thank you, have the living room covered, now for the dining room :) Show details
Very pleased, thank youJust wanted to express my experience buying three rugs at Cheapest Rugs Online. From a same day dispatch to delivery, everything was managed really well. The staff even helped me track the couriers on the day of delivery. Finally the rugs, quality you'd expect from a lot more expensive price point. I am very pleased thank you kindly. Show details
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