CheapOair

These Guys Have Done Me Wrong Absolutely Wrong Tried Hard Many Times To Resolve Issue Asked To Speak To A Supivisor Turns Out Everyone That Awnsers The Phone Is A Supivisor Apparently....Spoken To Very Unprofessionally Treated Like Dirt From This Company Charged In My AUD Dollars Then Bang Hit With Nearly A 84 USD Charge When I Thought I Lived In… Read more

Australia Not America To Be Charged With The USD Hidden Fee Needed To Be Home Tomorrow For A Family Emergency But Not Gonna Be There To Be With My Family For Support For Them And Myself

As These Guys Made A Mistake When I Clearly Stated I Needed A Flight For Saturday Or Sunday And Then Somehow Get The Idea I Wanted To Fly On The 18th Of April Now Im Not Going To Be There With My Family Thanks Alot For The Screw Up And Exspected Me To Pay A Fee Inbetween $240 Upto $444 When Clearly It Was A Error On The Person Who Served Me Now Im Stranded Interstate With Nothing Cant Be There As Support For My Family Or Myself Got Heckled At By One Of The Female Supivisor Well Claimed To Be A Supivisor And Disrrspected By The Next Thanks To This Company

Very Very Unprofessional Showed No Respect Nothing As A Customer For Myself As A Customer Using Their Services Will D.E.F.F.I.E.N.T.L.Y. NOT ⛔⛔⛔ Be Using These Unprofessional People And Company And Services Again Thanks Alot..

If you value your hard earned money like I do do not use this company. As professionals in the travel industry, they know very well which destinations require onward or round-trip flights. They allowed me to book a one-way flight and is a novice traveler I would not know. When I went to board the airplane, they would not let me on because I did… Read more

not have a return or onward flight. Their website and app said nothing about booking a return flight and then they refused to give me my money or a flight voucher back. I don’t care what their small print or contract. Say what’s right is right and what’s wrong is wrong! They stole money from me and that’s how they do business. I urge you to use another booking agent. Even after it was said and done, they are still trying to blame the airline. I did not book with the airline I booked with cheapo air.. I can guarantee you. I am not the first one they’ve done this too.

STAYAWAY AT ALL COST!! IT WILL COST YOU... Had to cancel a flight and the representative told me I had a year from cancellation date when in fact it was a lie. Now they tell me it's from the date of purchase which was May 7th. Today its May 12th. So for 5 days, THEY DID NOTHING BUT SAY "I'M SORRY"?? So I'm out $2,000 plus additional $150 for… Read more

canceling. If this was told to me correctly from the beginning this wouldn't be an issue. When I spoke to them, they said it was not their fault but indeed it was so they scammed me and I lost all $2,000 for nothing. Do you know how hard it is today to save $2,000?? It takes me 3 months of hard work that I flushed down the toilet. Never again use these guys. They just don't care about people and ONLY there for PROFIT!!! STAYAWAY AT ALL COSTS!!!

First Timer – No extra fees Easy site to understand Uneasy to begin with but my confidence grew as I preceded. I just hope they let me on the plane cause I did everything right. Show details

Excellent – I do not know how the cheap air fare is achieved but I do appreciate the comfort I experienced in the cabin of the 2 flights through this booking. Maybe I was just pure lucky but everything made sense and smoothe as far as I can see. Thank you. Show details

excellent response time – booked a flight at the last minute sydney to london yes seat allocation, did not realise it would cost me to select seats, but everything else was fantastic. the site is well presented Show details

We booked and paid $303 for a flight from Louisville KY to Richmond VA on 3/21. Immediately after the 24-hour refund period, we received an email stating CheapOAir could not honor the $303 ticket price (that we already paid) and our new ticket price would be well over $700. That's more than double what we purchased and paid online. When we… Read more

called, they said that it's all in the fine print and no refunds are given. So basically, CheapOAir is offering FAKE extremely low fares, taking payments for the fares, waiting until after your 24 hour full refund period, then emailing that they can't honor the fare purchased and we would have to pay the $700+. Clearly a SCAM. Most people will go ahead and pay the additional ticket cost since their initial money is tied up with them and non-refundable. Additionally, customer service is outsourced and you will be unable to understand what they are saying, adding to the frustration. SCAM SCAM SCAM - DON'T EVER DO BUSINESS WITH CHEAPOAIR!!!!!

Scam went online to book a trip to go home wanted to make monthly payments but when I was all done they charged the whole amount for the trip and charged other fees that wasn’t seen so please DO NOT USE if you want to KEEP YOUR MONEY because they will TAKE IT IN A HURRY Show details

Don't trust them, I had an insurance for my booking, but when I cancelled it they rejected to give me a refund – They don't give a refund for any reason, even if you have an insurance.

Worst – Do not book with them! We book round trip with them and missed our flight and they canceled our return ticket as well without asking us and customer service was not helpful at all kept giving us excuses. DO NOT BOOK WITH CHEAP O AIR. They scam people. Show details

Unfair practices – I wanted to alter my companion’s name which I’d entered incorrectly. The only way to do this was to cancel the reservation and book again. Even though it was less than 15 minutes after making the booking I had to pay $100. Very unfair. Show details

Bad service – I booked a Flight on the 11th December it turned out to be one way I tried to cancel & went to my bank to stop payment I was told payment was stopped cheap air has still charged my card have called the company inthe Philippines & have spoken to 2 people that don't listen & play dumb only to be told there is no refund on a one way ticket lost… Read more

almost $1700.00 in this case waste of time & effort dealing with cheap air will never contact or use them again

cheapoair won't issue my refund – I booked a flight with cheapoair back in 2020 with qantas and just expected it was a write off as it was cancelled. (covid times) Qantas have since changed their policy to offer credits or refunds.. Cheapoair sent me an email advising of these changes with my booking reference etc. Everytime i contact them asking for a refund noone seems to be… Read more

able to find my booking and then when they eventually do they fob me off to the airline and of course the airline needs you to go through the travel agent.. i keep going around in circles to still get nowhere.. I wont be booking with cheapoair again. Things arent meant to be this difficult.

So disappointed and let down – We booked our trip to newzealand through this agency thinking that we could depend on them, our outward trip home got cancelled, they sent an email saying as much and that they had reschedule our flight, to be told at the airport that they had rescheduled again, but not informing us of that change, they took down all email correspondence to make… Read more

it look like we missed the plane, we ended up having to buy more ticket to our destination, we are to older ladies and for them to just abandoned us we were gutted. Please please think twice about using this cheapoair.

Scammed my elderly grandmother out of $760 and now she can't afford to see her family for Christmas – WARNING! SCAM!!!! This is a scam. My elderly grandmother was left in tears after being scammed out of $760 for what she thought were tickets to see her family in Sydney for Christmas. The phone number on the website is disconnected and there is no email address in sight. I will be reporting it to the Cyber Crime unit. Absolutely disgusting. Show details

awful experience – I bought tickets from Santiago de Chile to Easter Islands in May.Flight was supposed to be on 10.-13.1.2024.In June flight on 13.1.was cancelled and I was directed to customer support department.All the others from my group received alternate flight option on 14.1.,except me.Customer service confirmed I can get the same alternate option,I just… Read more

have to wait until airline LATAM confirms.It has been 4 months now,and they still haven’t resolved it.Lately,there are no more free seats on flight 14.1.anymore.There is one flight remaining on 12.1.which doesn’t suit me,but better than nothing as I have to go back somehow,even without the rest of the group,but I don’t know what to do because I can’t even cancel my ticket(and buy a new one of course not from Cheapoair but directly from airline,which is now,of course,way more expensive) because customer support doesn’t do anything!I spent I don’t know how many hours on a chat with them,waiting in a line and every time they promised to solve the issue,that I will get alternate option for flight in 24-48 h on my e -mail,that they will call me but they never called,they just send e-mails that they called and couldn’t reach me but it’s a lie because I never had a missed call from them.Terrible!I don’t know what’s going to be with my trip,I’ll have to stay in Santiago alone while my friends go to Easter Islands?!?!?!?

Can't believe they still exist – I booked a ticket to Australia 6 years ago and never got the ticket. I checked the flight and turned out there were no flight to Australia with the airline company. I called CheapOair. They said there's a cancellation fee and money will be returned within 7 business days. It wasn't my fault still charged me. Something about policy just completely… Read more

nonsense. 7 days later, no money return and they got more money from the cancellation fee.

Seriously don't know why this fraud company isn't being shutdown. Absolutely horrible.

I had to sell my car to pay for another ticket. Hope someone shuts down this company as they well deserve it.

It's bad very bad – I was put on hold for 30 minutes he never said sorry he took my card details. Said it's pending still now no itinerary paid 1500 I'm In shock I should get an instant email omg this is like fraud Show details

Terrible Experience - No Itinerary, Poor Customer Service – I had an absolutely terrible experience with CheapOair. I booked a flight ticket from Australia on August 9th 2023, and the money was promptly deducted from my bank account. However, it's now been a considerable amount of time, and I still haven't received any itinerary or confirmation for my booking. I tried… Read more

to address this issue by reaching out to their customer service team via email, but to my surprise, I haven't received a single reply or acknowledgment of my concern. I decided to give their customer service a call. Unfortunately, that proved equally futile, as my calls went unanswered or led to dead ends with no helpful solutions. At this point, I have no choice but to question the legitimacy of my booking. It's deeply concerning that I'm left in the dark about a flight I've paid for, with no communication or assistance from the company. It's almost as if they're in a rush to skim money from people without any intention of delivering on their end of the bargain. I strongly advise anyone considering using CheapOair to think twice before proceeding. The lack of responsiveness and assistance, coupled with the failure to provide essential booking information, is unacceptable. If this matter is not resolved promptly, I will have no option but to escalate it through various channels, including review platforms and consumer protection agencies. It's my hope that CheapOair can rectify this situation and prove that they value their customers' satisfaction more than just making a quick profit.

Cancelled Flights whilst payment has been deducted and pending – First time using this company and the for sure the last. Flight cost $45000 (aud). Deducted payment on booking with the "booking successful" email confirming afterwards. Next night received emails saying "payment declined" while my acc says "pending" obviously deducted when placed booking. I replied to the emails advising that payment has been… Read more

made. With NO clarification or email, they sent an email stating "flight cancelled due to declined payment." Called them up to see whats happening and was passed around x2 CSR. They had no care in the world about the concern. They said that they dont have the payment and that they didnt receive any email replies. I asked for an email and he said "sorry we don't have an email." But I'm seeing so many replies attaching email to send request through. I've contacted the bank and they have confirmed that Cheapoair already has the money and the bank is waiting for them to process it hence why its "pending" Best believe that I will be coming for my money and i will make sure that I will be using my platform to make sure no one will use your dodgy scammer of a company!

No after sale service – Booked for travel On transit in qatar Qatar airways left me in the dark No accommodation No food vouchers No flight change, even it was stated in iternary Cheapoair did nothing They are distancing themselves from all issues Quit pathitic Show details

No clarity regarding prices – At the final stage after you apply your payment it shows up the money deducted from your account is more because the prices was USD and changed to AUD. I bought a ticket for 205 and they show 205 in last stage and didnt mention it is USD. After payment they showed it and deducted 300 AUD and it was so late and the price actually was so higher than other websites. Show details

Scammers – I went through process booking flights for 2 adults. Filled in my card information but stopped without ccv number because I needed to transfer the money first. When I returned to payment had a message that bank had declined payment. But when I checked my bank they had taken $920. Our fares were $1111. I feel violated and sick as I am a pensioner… Read more

and took a lump sum which I now have to pay over $100 a fortnight For next 6 momths. I received no email, no itinerary, no invoice and after a phone call to them I was given a booking number Thanks scammers

Buyer beware – Buyer Beware: CheapOair's Flight Insurance and Flexible Ticket Scam Introduction: In an era where travel flexibility and protection are highly sought after, online travel agencies like CheapOair claim to offer convenient flight insurance and flexible ticket options. However, my recent experience with CheapOair has left me deeply disappointed and… Read more

convinced that they engage in deceptive practices, ultimately scamming unsuspecting consumers. This review aims to shed light on CheapOair's unethical approach to flight insurance and flexible tickets, which undermines customer trust and leaves them vulnerable to financial loss.

Misleading Flight Insurance: CheapOair promotes flight insurance as a safety net to protect travelers from unexpected events, such as flight cancellations or medical emergencies. However, the reality is far from what is advertised. When I purchased flight insurance through CheapOair, I expected comprehensive coverage and peace of mind. Unfortunately, when I needed to make a claim due to a canceled flight, I discovered numerous loopholes and exclusions buried deep within the policy's fine print. Despite paying for flight insurance, my claim was denied, and I was left to bear the financial burden myself. CheapOair's flight insurance is nothing more than a mirage, giving the illusion of protection while actually leaving consumers vulnerable.

Dubious Flexible Ticket Policy: Another area where CheapOair engages in deceptive practices is with their flexible ticket options. They boast about the ability to change or cancel flights with ease, providing customers with the flexibility they desire. However, when I attempted to modify my travel dates, I was met with exorbitant fees and additional charges that far exceeded the initial ticket price. CheapOair's so-called flexibility comes at an exorbitant cost, rendering it virtually useless for travelers seeking affordable adjustments to their itineraries. Their flexible ticket policy appears to be nothing more than a ploy to extract more money from unsuspecting customers, rather than genuinely accommodating their needs.

Lack of Transparency and Customer Support: One of the most frustrating aspects of dealing with CheapOair is their lack of transparency and unresponsive customer support. When I tried to seek clarification regarding the flight insurance coverage and fees associated with changing my ticket, I found it nearly impossible to get a straight answer. Customer service representatives were either uninformed or evasive, leaving me feeling frustrated and neglected. It became apparent that CheapOair intentionally obfuscates critical information to entice customers into purchasing their services, only to abandon them when assistance is needed.

Conclusion: CheapOair's flight insurance and flexible ticket options are nothing short of a scam. Their flight insurance policies are riddled with exclusions, making them virtually useless when it comes to actual claims. The flexible ticket options are deceptive, with exorbitant fees attached to any changes or cancellations, rendering them impractical for most travelers. Furthermore, the lack of transparency and unresponsive customer support further exacerbate the problem, leaving customers feeling cheated and helpless.

I strongly advise against using CheapOair for flight bookings. Instead, consider reputable travel agencies or book directly with airlines that offer transparent and reliable services. By doing so, you'll save yourself from the frustrating experience and potential financial loss associated with CheapOair's misleading flight insurance and flexible ticket practices.

Date of experience: June 20, 2023