Chelsea Flooring

Chelsea Flooring, poor quality sanding and finishing direct stick solid timber flooring – We discovered Chelsea Flooring people to be one in the same as Planet Timbers-WA, the company we had contracted to install and finish our "direct stick solid timber floor". The result was less than satisfactory and after seven months of failed dispute resolution processes, we finally engaged reputable Tradesman (from Evergreen Flooring) to fix our… Read more

floor. Our floor now satisfies our expectations. If you deal with either Chelsea Flooring or Planet Timbers-WA beware of what you might be entering into. In our case, consumer affairs found Planet Timbers Website used false and misleading information when they claimed they only used ATFA accredited installers and finishers (and neither was). If you are in the Market for direct stick solid timber flooring, look for companies who can prove they only use real "qualified" trades and who have demonstrated capability and peformance (noting also, the ATFA is just an industry association, not any regulatory body).

Never turned up on time, until they wanted money – We had our jarrah floors sanded and polished by Chelsea before we moved in. Their contractor needed to install a small section of new flooring where a fireplace was removed. Whilst the initial work was fine, contractors began not turning up when they said they would. I was late to work on more than one occasion due to their no show. They were so… Read more

late in the end that our cabinet installer was on site and about to install the kitchen when the sanders arrived. There was a small repair to be done with the threshold into our en-suite but this was done poorly. After trying to contact the manager (Shane) he again was a no show. He eventually phoned and aggressively said they had underquoted the job. I refused to relent. It wasn’t until we said we would not pay until it was repaired that he turned up...early. He refused to leave until we agreed to pay and “promised” someone would return to repair the threshold. Someone did turn up and installed a new piece of timber, but, unsurprisingly they never returned to sand and seal the threshold. Calls then went unanswered. I have been told Chelsea flooring had gone out of business but had reopened. I certainly hope Shane is no longer part of the business. Be very careful when considering Chelsea Flooring.

Absolutely Stunning Floors !!! – Could not be any happier with both the product and the service received from Chelsea Flooring. We did a lot of shopping around and found that you get what you pay for with flooring. Although theirs wasn't the cheapest product , in my opinion it was the absolute best by far. We choose Spotted Gum engineered floors in the incredible raw oiled… Read more

finish. Absolutely love the look and feel of them and you can see the quality of the product.

The service from Brock, Ken and Shane was outstanding. From the initial sales room visit right through to delivery, installation and after sales service, it was a pleasure dealing with all three of these guys. The installation was also quick, clean and professional.

I've spent the last 12 months building a new house and have had to deal with a lot of crap people and crap service but I can honestly say that dealing with Chelsea Flooring was brilliant. It's so good to deal with somebody who delivers what they promise and who are genuinely nice people

Floors are incredible, great customer service! – My experience with Chelsea Flooring was overall very positive. 

 We arrived at the showroom and were promptly greeted by staff. Brock was extremely helpful in showing us all of our options - the sizing, different types of timber, and he thoroughly explained the process and what we could expect. He helped us with choosing what type of floorboards… Read more

we wanted, and what would suit our house and lifestyle best. We went away and quickly received a quote from them and a follow up message too which I was pleased about. 
It wasn’t a hard decision for us to choose this company as they had the type and size timber we wanted, a reasonable quote, had been very helpful in store and we just had a good feeling about them.



As with any job of this nature, there were some hiccups. When the timber was initially delivered, the guy that delivered it was a contractor I believe, and he was particularly busy. Running late, he decided he didn’t have time to deliver the timber inside the house, so left it on the verge. I phoned the company to let them know, and Ken was at my house within 10 minutes to carry it all inside for me, so I was very appreciative of that.


The timber itself was very lovely, and I quickly saw the quality and beauty of it when it was being laid out.

Luke installed the floors, and this was by far the most impressed I’ve been. His work was outstanding, with the most incredible attention to detail. He spent hours perfecting the gradient at my sliding door so that the timber sits exactly flush with the door frame. It looks unbelievable. He was also really conscious to ask me whether I was happy with how things were going and how the wood looked. He just did an incredible job and I am soo happy he was the one that did it, because it honestly just was perfect, and he clearly cares so much about his job and his work. 



The guys that sealed the floor were efficient and professional, and worked really well considering they had quite a few other people in their way the day they were trying to work. They were also extremely patient. 

I also really liked that Ken (the owner/manager) was very present in all of this - he often popped in to check on the progress of the job, or just kept in touch to see how things were going. Contrary to past reviews, it was extremely easy to get hold of everyone at Chelsea flooring, and if they weren’t available when I phoned, my call was returned within about 15 minutes anyway. 



The only really bad experience I had was with the skirting board guys. They were messy and left the bathroom in a state and left food in one of the bedrooms (thankfully not carpeted). But Jack, one of the two, was extremely rude to me one morning when there had been a miscommunication between him and the office, and he took it out on me. I do understand that everyone has bad days, but as far as professionalism goes, he was far below my expectations of someone I wanted to have in my house. In saying that, his work was extremely good and they did their job efficiently. I informed the managers about this incident and they did apologise and assured me the work would be done properly and again attended on site to ensure everything ran smoothly.



I have to say overall that I didn’t know what I was to expect from such a large job. But here are my main points about Chelsea Flooring:


- Extremely good customer service - never had any trouble contacting anyone, was always contacted really promptly and with plenty of information,

- Payment was only requested after the work was completed and we were satisfied with everything. 
- The workmanship is outstanding, and the quality of timber is beyond our expectations. The way the floors look are incredible and we get nothing but positive comments on the floor, the finish, the way they are placed, everything.

- Any time anything went wrong or anything unexpected popped up, the guys were really quick to resolve it or find a solution that worked for everyone - their flexibility was really impressive.


- Even since they were finished, Chelsea Flooring have followed up to ensure that we are satisfied with the work.

I would absolutely recommend Chelsea Flooring to others. Like any job of this nature, there will be some small hiccups. The fact that we ended up with the incredible work that we did, with hardly any issues at all is really impressive. Extremely satisfied - thanks guys!

A Bodgy Job – I had this company lay my floor nine years previous. As this company had done an excellent job then & were still around, I had them re-sand/re-seal the floor as some parts had worn. The advice of course was that all needed to be re-done for uniformity. Fair enough I thought. While a great inconvenience to the household we went ahead with this,… Read more

moving all furniture out & sleeping out of the house four nights because of the odor. The day after the job finished, I was phoned looking for the payment! Nice touch, was most annoyed as had done the transfer the day they finished via the internet but it hadn't shown up in their account till the day after.

What transpired within weeks was a fine sediment, looking like waves of sand appeared everywhere one walked. On contacting the company & the supervisor several times, sending a photo via email etc, I ended up getting quite cranky. Finally the supervisor came around & said he had never seen such a problem before, & suggested this was dust off the walls etc. There was no solution offered. I contacted the wood floor association & sent photos to them, but they couldn't offer any suggestions without seeing the problem themselves. This would cost $300 for one of their members to come out & do the inspection. After paying $2600, I wasn't prepared to pay for this.

However, it is now December, the job was done in May, I was expecting by now this sediment would have ceased. But it has not, it is a lot of work daily to keep the floors not only looking good but to not have a gritty feel under the feet.

I feel this company is not up to re-sanding/re-sealing floors & should never have taken on this job. If anyone has any suggestions or has come accross this problem, I would be pleased to hear.

I could not stand to move all the furniture & put up with the inconvenience again to have the floors re-done. It has been very upsetting.

July 19th 2017 Update: Bodgy job update

Refer My post of 20 December 2015. Sediment stil coming off floor July 2017. I am very sorry I did not take this to consumer affairs. Two of my cupboards were not redone & it would appear the floor needed a top coat. As we were going away, & a busy time I let this slip & have put up with it since. I recently purchased a robot vacuum to maybe give me a break from continually vacuuming, this has spread far more sediment around. The job has been a horror from hell.

So happy with our floors and service – From start to finish Chelsea flooring were professional, clean working and treated our house as a home not a work site. And the finished product, our wooden floors, are brilliant. Shane and his team were very reliable and always on hand to answer any queries.So happy with their service and end result. No hesitation in recommending this company

Thrilled with my new floors – I am thrilled with my floors done by Chelsea Flooring. I won't hesitate to recommend you to anyone wanting their floors sanded.

Great job, despite several problems ! – We undertook a full engineered floor job (satin finish / blackbutt ) with Chelsea and Shane in Sep-18. What started as a 3-day job, ended up been 2 weeks of pain. Our old carpet had hidden some original 1970s vinyl flooring that had asbestos backing and glue. This caused weeks of delay, and safe removal. Chelsea flooring tried their best to move… Read more

around our various requirements during this period (including a last minute decision to knock down a wall, and concrete some areas of the sunroom, that didn't have slab), and i think they did a really great job handling all of this, particularly Shane. Would definitely use them again, despite the problems we had during the whole reno !

Worst installer in the industry – Chelsea flooring has installed my parquetry flooring in August 2016, Although I had few other cheaper quotes from professional installers, I went to Chelsea flooring as I thought they will do a better job. Unfortunately, it was a disaster, I has stained floor their sating was not consistent, and has very dark patches everywhere. Also, I my… Read more

flooring had problem with quoting, it started peeling off. They initially said it due to winter time it will take 2-4 weeks to cure the coating, but after even two months it did not make any difference.

As they refused come ad rectify my flooring I had to hire some other installer to rectify my flooring. As a result, I had to delay moving in to my house more than 6 months.

My only advice to others is: avoid these people at any cost they are the worst in the industry.

Battlers come good in the end – Value for money in a competitive industry. Despite delays mainly beyond their control, happy with final product. Ken was happy to correct anything that needed it and provided a good service.

Terrible Installation, Terrible Service and Very Bad Attitude – Had my floor supplied and installed, many issues and owner would not respond. One of the staff by name of [Name Removed] has some serious attitude issues when approached to attend to issues. Would not recommend or use again!

Fantastic service and quick turnaround – Excellent service by Shane and his team. We had new flooring installed on an upper floor and staircase and re-polished existing flooring. The team at Chelsea flooring were prompt and did a great job. We were very happy with the result. Thanks Shane.

Superb renovation of existing floor – Chelsea Flooring recently completed sanding and resealing of our WA Blackbutt floors. The result exceeded our expectations and our 15 year old floor looks brand new. Shane's team arrived on the agreed date and went about their work with a minimum of fuss.They were polite and their quality was excellent. Completion was a day earlier than we expected. Highly Recommended

Fantastic service – We had new engineered floorboards installed by Chelsea flooring and am really very happy with the results. Shane made sure everything went smoothly and kept in contact daily as the job progressed. They are really nice people to work with.

Quick turnaround and full service provided – Very happy with the service from Shane and his team. Jumped in and got it done as quickly as possible and even arranged a clean top crew afterwards. Renovating our kitchen, we were struggling to get a flooring team to match an existing bamboo board and install a relatively small area including steps. Chelsea flooring quoted and got stuck in immediately getting all other trades back on schedule. Thanks Shane.

5 Star Service – We had our Limed Oak Engineered floor installed and are delighted with the level of service and quality of workmanship. After a stressful build and many delays Chelsea Flooring were one of a handful of trades that committed to our timeframe and actually delivered. Highly recommended. Thanks Shane and the team.

Amazing work – We just built our new house and had marri floor boards put down by Chelsea Flooring. We are so happy with the service and result we got. The team came in and did an awesome job and cleaned everything up after themselves. Couldn’t speak more highly of the service we got and wouldn’t hesitate to recommend their services.

Beautiful Timber Floors – We have used Chelsea Flooring for our timber floors in our last two homes. We decided to use Blackbutt throughout in our current home and are very satisfied with our choice. Chelsea Flooring has maintained a professional and caring attitude in all our dealings and we would certainly recommend them to anyone looking for a first class product.

Great service and quality work! – A few months back, we made the decision to install engineered Marri floorboards throughout our home. So glad we chose Chelseas Flooring as Shane and all his staff went above and beyond for us and achieved a brilliant result. I absolutely love my floors! Thanks again!

Jarrah Floors – My wife and I were recommended to Chelsea Flooring by a friend to supply and install jarrah flooring. Dealing with Shane (the proprietor) from day one to completion has been a pleasure. Having renovated a few properties over the years, we have been impressed with the way Shane and his tradesmen have communicated our job from first board laid to final coat. We have one beautiful jarrah floor.... thank you Chelsea !!

Great job! – We had Chelsea Flooring sand and reseal our old Tasmanian oak floors last week. The work was on-time, on budget, and the end result was even better than we had expected! We would recommend the business to anyone. Thanks Shane, Tahnee and Andy for a great job!

Amazing service and quality – I cannot thank Chelsea enough for their amazing service as we moved house recently. At the final inspection, I suddenly realised that the floors needed sanding, and this would be best done before the painter came in (in 3 days!). After a fast review and quote, Shane's willingness to reschedule other less critical jobs, fit into my unreasonable… Read more

timing, and provide the utmost care and attention were outstanding. Every time I walk on those floors, I thank Chelsea for their responsiveness, service and quality

Amazing Floor – Chelsea supplied the Best Quality Hursfurd Blackbutt flooring to our House. Few little hurdles with scheduling and organising of installers. But if you want the best wood floor and quality laying call these guys. Shane and the team do not cut corners they want the best floor.

Fantastic job! – Chelsea have done a fantastic job for us. We had a marri floor installed and couldn't be happier with how it turned out. The quality and the finish are excellent...it looks like a work of art. They were very helpful before, during and after the process and really went to great lengths to ensure that we were happy (even though we were very picky) .… Read more

Ken was fantastic to deal with. We chose Chelsea as they had also installed my brother's floor on which they also did an amazing job. Overall, I would definitely recommend them...thanks guys!

A Beautiful Job – The team at Chelsea Flooring did an absolutely superb job creating a stunning solid timber floor for my home. The care and attention they paid to installing the floor was impressive. Customer service was excellent. Time management was excellent. The final outcome was excellent. Highly recommended!

Terrific Job - Really Happy – The guys from Chelsea did a really great job with our place. We found a very unique floorboard only stocked in Melbourne and Chelsea were brilliant in arranging the purchase (negotiated a great price) and freight from Melbourne to their warehouse in Perth. Subsequently their installers did a genuinely amazing job with this board, that they had not… Read more

installed before.

Naturally there were a few small tidy-up issues that only a customer can spot and Chelsea were quick to act on these with very good grace.

Every single person that enters our new home comments on how impressive the flooring is and we could not be happier, both with the floorboard and the overall experience with Chelsea.

I do recommend using Chelsea if you get the chance.

Chelsea seems to be on a downward spiral just recently – I had used Chelsea about two years ago to sand and polish the Tasmanian oak boards in most of my house & they did a good job. When I engaged them again in November the story was entirely different. There seems to be a lot of chaos in the office which extends to all aspects of the work itself. I arranged a quote on Monday 23rd November and… Read more

the guy did not show up. When I called the office to check I was told "it's his day off but he might come around this afternoon".....He came the following day, quoted and said the work would start on Thursday and that I'd be called when the carpenter was on his way.

Needless to say I was not called and only by luck did I happen to be at home when he arrived The carpenter then removed the white-ant damaged boards and two hours into the job told me I had to speak to his boss on the phone. The boss then told me that the job involved a lot more work than was expected and that I would have to pay more. Obviously I was not overly happy about having been given an incorrect quote as that is one way we decide which tradesman to use, right?

The carpenter then left and told me he would be back the following day at 7am to install the boards. He showed up at 2.10pm to collect his tools with not a piece of wood in sight and told me he had been told to just get his equipment. He did not even remove the dead wood which was just heaped in a pile inside. I was not called to say he would be not showing up and when I phoned the office there was nobody there and nobody returned my message.

I was left completely in the dark.

Consequently I was put in a position for two weeks with an unusable room, with furniture from that room strewn all over the house and with Christmas fast approaching.

I have since checked with a couple of industry operators and the story I have been told is pretty consistent with the title of this little piece. Chelsea Flooring unfortunately seems to have lost the plot just recently & there seems to be a lot more stories of dissatisfaction than anything else.

Judge for yourself - do you expect a quote to be the amount you pay and do you expect a job to be finished when it is started? I do not think that is much to ask.

Looking on the bright side I was eventually referred elsewhere.

Not only did the owner come and quote after work at 5.30pm one day, he managed to complete the job within two and a half days. On the second day they actually did not finish until about 7pm and the work looks really good. The staff were pleasant, efficient, cleaned up after themselves & did a professional job on time and within budget.

I would recommend them most strongly.

Avoid using this company – I had a terrible experience with Chelsea. The guys who laid my flooring and staircase solid Blackbutt boards treated my bathroom like a public toilet and did not clean up after themselves. Saw dust everywhere in the garage wasn't cleaned up. Glue spots all over my brand new tiles were not cleaned up and blamed on other trades. Work looks shoddy… Read more

and unfinished. After sales was abysmal as none of my QA concerns were addressed effectively and the only real concern that was shown was with payment being received on time. They use contractors to do all the work of course and there is no ownership. I have to live with my floor every day now and see all the defects staring back at me. This company has a lot to learn about customer service etc.

Excellent product and customer service – I had my floor done June of last year and as I am looking at it now, it's still in perfect condition. I had an excellent and smooth transaction with Chelsea flooring. It was an extraordinary customer service from start to finish. I know nothing about timbers and they gladly walked me through different choices and patiently discussed each timber. … Read more

They called up prior to the delivery and installation of the timbers to make sure I am good with the dates. The supervisor even called me up a month after they finished the job to make sure that I am happy with it, and I am indeed happy.

I go back and forth to the Philippines and Perth and my floor is always as amazing as I left it. I would highly recommend Chelsea flooring and I am sure you'll also get the excellent service I had with them.

We couldn't be happier with our Solid Timber Flooring from Chelsea Flooring! – After a recommendation from a friend we recently engaged Chelsea Flooring to install a White Mahogany solid timber floor and we are absolutely amazed and delighted with the end result. From the initial onsite quote we were originally looking at a Blackbutt floor we had researched and seen in a few display homes however when we visited their… Read more

showroom we were shown a few alternatives to Blackbutt and after many questions and discussions it was the White Mahogany we settled on. These guys did a great job for us. Always on time from start to finish, they listened to what we wanted and provided expert advice. They were responsive to our questions and scheduling needs and the finished product has turned out even better than we imagined. The tradesman were first class and aswell as taking pride in their workmanship also took great care of the surrounding areas, kitchen benchtops, bathroom etc. They even recommended a few other companies to do some glass & stainless balustrade and painting which was great aswell. On completion they left the clean site and even supplied us with a specialist timber flooring cleaning mop, just an all-round great job & service. Highly recommended.

Best regards – Wayne & Ana Blazey

Floorboards cupping – We had at the time of placing our order expressly stated our concern with cupping floors ( curving up at the edges). We were assured that this would not be an issue as the timber is seasoned and ready to go. Guess what! After a couple of months the floor started lifting and the smooth finish resembled a corrugated iron roof. We complained and got… Read more

an independent expert to check the timber and found it was not acclimatised and was swelling as it took up the ambient humidity, it had nowhere to go but up ( lifting). We were then put up in a motel for a week while they resanded and coated it again. It is now lifting again but I don't want these buggers back in my house to do more damage. I guess we'll live with it. All this could have been avoided with a simple moisture check prior to laying the floor.

The supervisor didn't seem to care once the bill had been paid. I would NOT recommend this company.

Rude arrogant manager, won't communicate, will not accept faults – I ordered my timber floor, paid 50% deposit while my new house was being built. At sale time, the manager was friendly/helpful. He became rude when I could not give the exact finish date of my house build. When floor was put down the tradesman damaged my newly painted walls. The manager said 'you should have had the walls painted after the floor… Read more

was installed'. This manager will not answer phone messages. There were several faults that needed correction (one board hollow and 'crunched' when walked on, ugly patches missed during staining, long gaps between some boards). Not all corrections satisfactory. Still several long gaps between boards I 'have to live with' as after 1 year, the manager inspected the gaps and blamed me for having the house locked up during 4 weeks of summer when on holiday. He said this caused the problem. This problem existed 1 year before, so the floor had gone through cool weather and warm weather. He constantly shifts blame away from his product or tradesmen.

Top Marks! – Fantastic company to be able to work with. Good attention to detail, level of finish for a fair price. Definitely worth contacting for a quote!

Good product – Chelsea flooring laid our engineered boards which looked great they had to redo the trim but they came back and fixed it