Chicicat

So thrilled and pleased!!! – Before Christmas last year I ordered two Marcel Breuer 'Vassily' chairs from Chicicat in Sydney. I had a long discussion with their Customer Service representative about the ins and outs of ordering anything from China at that stage because of trade difficulties and possible shipping delays. I was also concerned about quality of the final chairs… Read more

although was assured that Chicicat only dealt with high end reproductions. So I placed the order and waited in anticipation. The entire process, from ordering, to tracking, to delivery was seamless. Yes, it did take longer than anticipated...probably an extra two months because of shipping delays in China (which was out of their hands)...but the company was in touch with me throughout. Thank you Pamela! The chairs arrived a few weeks ago and they are gorgeous! I can't stop staring at them or sitting in them. My husband loves them! Because I chose one of the 'classic' colours you would be hard pressed to not think they were Originals, rather than very high end reproductions. I am over the moon with excitement and enthusiasm, and would definitely order from Chicicat again. Their website was easy to navigate, the photographs were true to the product and they came fully assembled.

Buyer Beware – Purchased sofa le corbusier lc2 sofa 3 seater/ platinum replica $3000.00 plus Nov 21 arrived 13 March 22 that was ok however the cushions collapsed in 4 days the filling was inadequate we are not heavy people, also crease marks on leather ( they ignored this entirely, they replaced with firmer filling which arrived on the 4th July had to get an… Read more

upholsterer to insert at my cost very difficult to speak with anyone other than receptionist. All I can say is buyer beware never buy items like this online see it first, we actually did at a friends thats why we bought but its much better to deal direct at a store face to face. We caught a lemon, we would never buy from them again.

Mid-20th century classic contemporary design at its comfortable best! – Never again apart from CHICiCAT repros! My grandson's Eame's armchair and ottoman arrived - no assembly required (just like the old days) - quality componentry and comfort for a 6'2" young man. Show details

Extremely happy customer – Very high quality replica furniture. Eames lounge is the best replica on the market. After 18 months I had a very minor issue with a component, and was pleasantly surprised to find a replacement waiting for me on my return. Chicicat were extremely easy to deal with, and happy to help in every way. Highly recomended Show details

FANTASTIC CHAIR. My guests will be lining up to sit in it – Very beautifully upholstered, sturdy and don't panic; it will hold a heavier body frames. It's extremely comfortable. Came within the specified time frame fully assembled. Thank you CHICICAT. PERFECT CHAIR. Show details

Disappointing in every way – We ordered and paid for a Grant Featherstone replica chair on 10 July 2019. It was delivered on 22 November - 19 weeks after we ordered it. This significant delay was supposedly due to improvements in the design of the chair. While I am happy with the fabric we chose, the chair build is very disappointing as there is very little padding in the… Read more

seat so it is quite hard and uncomfortable. By comparison my Matt Blatt Featherstone replica chair is much more comfortable and was considerably cheaper. I would not use Chicicat again.

Just shy of a 6 month wait for delivery!! Dont buy if you want your items quickly – I purchased 2 armchairs on January 9th. They were delivered today May 25th. The page on the website said deliver between 8-14 weeks. The wait is unacceptable. I will never purchase from this company again. I had a completely custom made sofa by BoConcept delivered in 10 weeks from Germany. 20 weeks for these chairs from China is just stupid! … Read more

Upon receiving the chairs today, the black powder coating has streaks through it. It looks like it was done with a brush. For taking this long I was expecting perfect quality. I would complain to them but it would probably take 5 more months to get anything done.

To their credit they did refund me 5% as an apology for the delay. They also answered all my emails promptly but doing their job correctly doesn't make up for the ridiculous delay in delivery.

If you want your furniture quickly, don't buy from this company.

Rocking myself in a corner! – This gift from my husband before the birth of our second child was supposed to be something to enjoy and treasure. The experience has been disappointing beyond belief. I will and have complimented Chicicat on the quality and structure of the chair itself. However it was sent to us with the incorrect coloured cushions, charcoal grey instead of… Read more

light oatmeal. A simple problem to fix one would think. Not so.

Our original order took 17 weeks to arrive and there was no contact or updates initiated by Chicicat until week 16. When the chair arrived, not as we ordered it, we contacted Chicicat immediately via email and no one responded for 7 days! So I called them...I spoke to Pamela who passed my issue onto 'Customer Care' and assured me that new cushions would be promptly ordered and promptly received.

Lets now skip forward another 14 weeks. A replacement cushion arrives. This time only the base cushion and the wrong shape. So now we have a $1200 rocking chair in dark charcoal and light oatmeal with funny shapes. I want to speak to a person and I speak to Pamela. Obviously I am upset at this stage and she diffuses my upset by reminding me what a first world problem this is. Can't think of more perspective than that of a mother who is rocking a baby to sleep every evening, but thank you for the reminder. She orders more replacement cushions and assures me that it should be quicker this time.

Lets now skip forward 16 weeks (yes 16 weeks!) I've heard nothing from Chicicat and new cushion covers arrive. 100% polyester landfill junk that breaks the second we put it over the cushion, certainly not the responsibly sourced beautiful fabric they mention on the web page below the item when you order it.

So here we are three attempts to get this right. I contact Pamela directly, no response. I call Chicicat, a message taken and still after 48 hours, no response.

This is by far the worst experience I have encountered purchasing ANYTHING. Oh hold on...I'm getting carried away...a first world problem...I forgot. Actually Chicicat, YOUR PROBLEM.

Our baby is 9 months and I wonder if we will ever rock her to sleep in the chair we ordered.

Mogensen and Eames Furniture – So happy with Quality and ongoing communication. Product was extremely well packed and fully assembled.Visited a number of replica furniture outlets. So glad we chose Chicicat. Highly recommend Thanks Tom

Very pleased – A few years ago, I purchased a couple of Eames lounge chairs and footstools from another replica producer (HomeQ) and really got my fingers burnt! They lasted about 6 months before starting to deteriorate very rapidly. When I tried to contact them, I discovered that they had disappeared off the face of the earth, leaving multiple customers with… Read more

faulty items and others who had paid in full and received no product at all.

You can imagine that I was somewhat tentative at playing the online ordering game again!

However, I was impressed by Chicicat's website and was reassured by a phone call from one of their their staff. I placed the order and crossed my fingers.

I can report that I was delighted to be notified that the items were landed in Australia well within the estimated time-frame.

I am very pleased with the quality of the items. They were very well packed and protected.

The delivery driver was exceptionally pleasant, helpful and courteous. The boxes were far too large to fit in the lifts, so he helped me to unpack them and manoevre them into the lift and thence into my

apartment. He even helped with the disposal of the packing material.

The items appear to be very high quality and very well made.

I am looking forward to many years of pleasure and comfort from the items.

Great customer service and quality product – Customer service was great - they went out of their way to consolidate my order (some items to be made, others in-stock, to help with the shipping costs. They also helped fix up my online order which I kinda stuffed up. I am also very impressed with the quality of my purchases - the sofas are very sturdy and the fabric (only ordered the… Read more

'standard') is excellent. I would highly recommend Chicicat. Yes it is a long wait for the made-to-order items, but worth the wait.

I bought two Hans Wegner Plank Sofas and a Noguchi Coffee Table. Looks great and the sofas are very comfortable.

Lovely dining set and great customer service – I was nervous ordering my oval tulip table and wishbone chairs online without seeing them but I didn’t need to be. The marble top is beautiful and the table is very sturdy even with two small children. The lead time is probably what keeps the costs down so I can handle the wait. When a chair was delivered with a split customer service ordered a… Read more

new one straight away. The chairs do vary in height slightly but they are very comfortable and ten months on, still look as good as the day we received them. Its lovely being able to have nice furniture at the same time as having small grubby kids and not having to spend a lot. I will order through chicicat again!

Saarinen Side Table – Purchased from Online Store. Excellent reproduction and Service. Exceeded my expectation. Would not hesitate to buy form this supplier again.

Very Happy With My Eames Chairs from Chicicat – Beautiful quality Eames' chairs, very well made and totally streamlined service and prompt delivery. Great company to deal with. Highly Recommended online seller.

Happy warranty using customer – I have owned a replica Featherston chair and footrest for over 6 months. I was impressed in the first instance by the accuracy of the description, colour and pictures, and by how helpful the customer service team were with my changes to delivery instructions (the estimated delivery time while lengthy, was very accurate). Some stitching did start… Read more

to unravel after about 3 months, but I had a response within 5 days of me emailing my complaint, and a mobile repairer visited me at home within 2 weeks of the initial contact. They have fixed it up good as new with no charge. All in all, I would feel confident ordering from this company again.

Mogensen Leather Sofas – I purchased the sofas via the website which was smart enough to show the different leather and timber colour choices that I made. The delivery time was tight as the sofas had to arrive by a certain date. Chicicat sales were very helpful and accommodating and their system tracked the sofas through the order process, manufacturing, shipping and… Read more

final delivery. Overall a very good quality, even top stitching and genuine leather. Can't complain at the price either. Going by my experience I'll use them and will happily recommend them to friends and clients.

5 star service – Couldn't have been more helpful. I also asked for a specific delivery date as the item purchased was a special gift. The product arrived on the date requested. When I spoke to Chicicat staff they were always helpful and very accommodating. To top it all off we received a great product!

Excellent Leather DSW Chair reproductions – I bought online, 2 leather DSW reproduction chairs. They are very nice & clearly good quality leather. I ordered on Friday and I got them in Brisbane on Monday. Excellent service and very nice quality chairs.

Divine! Looking forward to many many hours of relaxation in my new Featherston Chair reproduction – I made my purchase online and was a little hesitant at first, but true their marketing. Chicicat were always available to assist with any queries or concerns and I could see exactly at what point my gorgeous chair & footrest were at. Their estimates of how long things would take were almost spot on. The end result is a well worth the wait time… Read more

and the end product is well made and perfect. I LOVE it! Can highly recommend and put ease any doubts you may have purchasing online.

Beautiful Chairs – The chairs are amazing, comfortable and just what I had in mind for my newly renovated meals area. The delivery time was a long wait but well worth it.

Luxury – We purchased a Papa Bear replica chair and ottoman online. The site is very clear about delivery times because the items are made to our specifications. The end result is a really well built chair and ottoman, extremely well packed for delivery and with excellent communication during the whole process. We couldn't be happier and are definitely keeping Chicicat in mind for future purchases.

Beautiful Table/Excellent service – We purchased a marble top table online which is exactly how we envisaged it and its perfect. The delivery guys were fantastic, going that extra mile with customer service. Very Happy with our transaction and communication with Chicicat.

Excellent customer service – My order for a leather Featherstone chair and ottoman is the second product from Chicicat. The first was 6 dining chairs and they are very attractive, comfortable and value for money. Yes, they took a long time to arrive which can be frustrating unless you just mentally role with it. The current order was placed and two weeks later I wanted to… Read more

alter the fabric to leather. All online, but I then went to the showroom in Crows Nest where I received excellent service. After changing the order, I then changed the colour. Within 24 hours I changed my mind again and changed the colour of the legs. Pamela was amazing in her professionalism and the ease with which she achieved all these endless changes. All paperwork is thorough and detailed. Her manner is very pleasant and accommodating and I will continue ordering from this company, despite the very lengthy timeframes between ordering and delivery.

Robyn

Very dodgy company buyer beware – This company is very dodgy. Let me explain why I said that. Upon seeing good reviews from this website i pulled the trigger and placed an order for eames lounge chair online, that was late night about 11pm. But the next day I decided to cancel my order because I couldn't bare to pay that much money for a replica furniture. So I called them in… Read more

the morning at 8am. And I asked them to cancel my order and this is where it fets really sneaky and dodgy. Let me put a timeline here:

1. Ordered at 10pm on 28 dec 2016

2. 1st call attempt: Called them at 8am on 29 dec 2016 to cancel. The guy told me that he is not the best person to talk with and asked me to leave my detail so they will contact me later today

3. 2nd call attempt: called them again at 4pm on 29 dec 2016 to check why hasn't they called me back. Now another person pick it up and encourage me to revisit my idea of cancelling because they will meed to charge me 2-3% fees that paypal charge them for when they refunded me. Upon hearing that I decided to first hold my order instead of cancelling. Then I did a bit of research about that fees on my own. And all I see is that they will only being charged 30 cents definitely not 2-3%.

4. 3rd call attempt: so I called them again at 2pm 30 dec 2016 to cancel my order but the guy told me that they are holding another call so they will need to call me back.

5. 4th call attempt: waited enough so I called them again at 4.30pm, she asked for my order number. Just when I have the order number she told me "I am sorry I have to hang up I am holding another person call here" And I was like "you cant do that. You need to Finish my enquire first" instead she just hang up straight away.

I have enough dealing with them. So I am going to put into dispute to paypal. Fortunately I paid through paypal. So hopefully they can help me instead.

Don't trust this company, don't buy from them. If you really have to, remember to have insurance , pay through paypal or something. I am not even sure if all the good reviews here are made up or what. Just my 2 cents.

The Eames review – In a word; surprising. Having sat on the real thing, the Eames Replica is nigh on perfect, from the slight incline to the screw down feet to the shape of the arm rests; everything feels authentic and accurate. The leather is incredibly soft, the foam strong yet supple, and so far the 7 layers of plywood shell have held up well to my husbands… Read more

weight of 100kgs.

There is one slight scratch to the ottoman leg, but it is such a minor trivially that to deduct a point for it would be fastidious to the point of stupidity, and as such, a person should have bought the real thing.

Yes, it is still an expensive piece, but such is the comfort and the joy of seeing it in your den or lounge, makes it worth every penny.

The lead time was roughly 12 weeks as said on the website, and delivery straight forward and painless.

Best replica Tulip Table available – Sturdy, beautiful pattern in the marble and zero wobble (like so many other Tulip Tables available on the market). Love love my Table!!! Easy process and was able to watch the tables progress online through 'my account'. Staff friendly and professional 5 stars

Perfect! – I ordered 2 x 4 seater Windsor Chesterfield Sofas online and they have just arrived. The online ordering service was easy to use and the customer support was refreshing. Product knowledge and friendliness is to be commended. The sofas are "perfect," and absolutely stunning. Quality and workmanship is superb. The sofas are a "work of art" - so… Read more

much so that I find myself staring at them when I should be sitting in them! They are comfortable too.

July 11th 2017 Update: Another hit!

Following the purchase of my Windsor Chesterfield sofas, i purchased another sofa for our rumpus room. I have three teenagers and all their friends like to hang out here. Whilst I thought the sofa might be too delicate for the area, it has copped a hiding and after a year, it still looks like new! I'm loving my selections and again the comfort and quality has been superior.

I don't mind the wait times, if it means I am receiving a beautiful and well constructed product.... bit like waiting for a baby.... just perfect!

Worth it! – Ordered a pair of the vintage leather Barcelona chairs, just received them. They're exactly as described and I'm happy with the quality, especially since I've never seen that particular colour before. Delivery process was a bit annoying, I missed the first two deliveries and had to chase it up myself. Customer service wasn't that helpful in this regard, but I guess it's not their fault.

Good service and product – On line purchase was easy to navigate , with back up customer service by phone . Very happy with the quality of my chair as have heard there are some cheap looking ones out there.

Great service. Speedy Delivery. Top Quality – online store was really easy to navigate and choose but I had questions and so I telephoned. they were super friendly and helpful. Ordered and the goods arrived within the expected wait time. product quality was really high. we love our new chairs. June 14th 2017 Update: Great Price. Great Service. Surprised with Free home delivery … Read more

Our dog chewed the covers on two of our butterfly chairs originally purchased from CHICICAT. I called to find out about replacement covers. Much less expensive than I expected. a few weels later, got a call from their team who dropped the package to our home! The new cover fits perfectly and looks great. thanks again guys

Brilliant Office Furniture – I ordered some furniture for my apartment and it now looks like a display suite. The furniture arrived and is all good quality and excellent price well below my budget. I would have no hesitation using them again.

Excellent product – Great quality chaise close to the original . Very comfortable as well as stylish. Would recommend to others without a doubt