Extremely happy customer
Very high quality replica furniture. Eames lounge is the best replica on the market. After 18 months I had a very minor issue with a component, and was pleasantly surprised to find a replacement waiting for me on my return. Chicicat were extremely easy to deal with, and happy to help in every way.
FANTASTIC CHAIR. My guests will be lining up to sit in it.
Very beautifully upholstered, sturdy and don't panic; it will hold a heavier body frames. It's extremely comfortable. Came within the specified time frame fully assembled. Thank you CHICICAT. PERFECT CHAIR.
A few years ago, I purchased a couple of Eames lounge chairs and footstools from another replica producer (HomeQ) and really got my fingers burnt! They lasted about 6 months before starting to deteriorate very rapidly.
When I tried to contact them, I discovered that they had disappeared off the face of the earth, leaving multiple customers with faulty items and others who had paid in full and received no product at all.
You can imagine that I was somewhat tentative at playing the online ordering game again!
However, I was impressed by ...Chicicat's website and was reassured by a phone call from one of their their staff. I placed the order and crossed my fingers. I can report that I was delighted to be notified that the items were landed in Australia well within the estimated time-frame. I am very pleased with the quality of the items. They were very well packed and protected. The delivery driver was exceptionally pleasant, helpful and courteous. The boxes were far too large to fit in the lifts, so he helped me to unpack them and manoevre them into the lift and thence into my
Great customer service and quality product
Customer service was great - they went out of their way to consolidate my order (some items to be made, others in-stock, to help with the shipping costs. They also helped fix up my online order which I kinda stuffed up. I am also very impressed with the quality of my purchases - the sofas are very sturdy and the fabric (only ordered the 'standard') is excellent. I would highly recommend Chicicat. Yes it is a long wait for the made-to-order items, but worth the wait.
I bought two Hans Wegner Plank Sofas and a Noguchi Coffee Table. Looks great and the sofas are very comfortable.
Lovely dining set and great customer service
I was nervous ordering my oval tulip table and wishbone chairs online without seeing them but I didn’t need to be. The marble top is beautiful and the table is very sturdy even with two small children. The lead time is probably what keeps the costs down so I can handle the wait. When a chair was delivered with a split customer service ordered a new one straight away. The chairs do vary in height slightly but they are very comfortable and ten months on, still look as good as the day we received them. Its lovely being able to have nice furniture at the same time as having small grubby kids and not having to spend a lot. I will order through chicicat again!
Happy warranty using customer
I have owned a replica Featherston chair and footrest for over 6 months. I was impressed in the first instance by the accuracy of the description, colour and pictures, and by how helpful the customer service team were with my changes to delivery instructions (the estimated delivery time while lengthy, was very accurate). Some stitching did start to unravel after about 3 months, but I had a response within 5 days of me emailing my complaint, and a mobile repairer visited me at home within 2 weeks of the initial contact. They have fixed it up good as new with no charge. All in all, I would feel confident ordering from this company again.
Mogensen Leather Sofas
I purchased the sofas via the website which was smart enough to show the different leather and timber colour choices that I made. The delivery time was tight as the sofas had to arrive by a certain date. Chicicat sales were very helpful and accommodating and their system tracked the sofas through the order process, manufacturing, shipping and final delivery. Overall a very good quality, even top stitching and genuine leather. Can't complain at the price either. Going by my experience I'll use them and will happily recommend them to friends and clients.
- Verified customer
5 star service
Couldn't have been more helpful. I also asked for a specific delivery date as the item purchased was a special gift. The product arrived on the date requested. When I spoke to Chicicat staff they were always helpful and very accommodating. To top it all off we received a great product!
Review collected in partnership with Chicicat
Divine! Looking forward to many many hours of relaxation in my new Featherston Chair reproduction
I made my purchase online and was a little hesitant at first, but true their marketing. Chicicat were always available to assist with any queries or concerns and I could see exactly at what point my gorgeous chair & footrest were at. Their estimates of how long things would take were almost spot on. The end result is a well worth the wait time and the end product is well made and perfect. I LOVE it! Can highly recommend and put ease any doubts you may have purchasing online.
We purchased a Papa Bear replica chair and ottoman online. The site is very clear about delivery times because the items are made to our specifications. The end result is a really well built chair and ottoman, extremely well packed for delivery and with excellent communication during the whole process. We couldn't be happier and are definitely keeping Chicicat in mind for future purchases.
- Verified customer
Just shy of a 6 month wait for delivery!! Dont buy if you want your items quickly.
I purchased 2 armchairs on January 9th. They were delivered today May 25th. The page on the website said deliver between 8-14 weeks. The wait is unacceptable. I will never purchase from this company again.
I had a completely custom made sofa by BoConcept delivered in 10 weeks from Germany. 20 weeks for these chairs from China is just stupid!
Upon receiving the chairs today, the black powder coating has streaks through it. It looks like it was done with a brush. For taking this long I was expecting perfect quality. I would complain to them but...
Rocking myself in a corner!
This gift from my husband before the birth of our second child was supposed to be something to enjoy and treasure. The experience has been disappointing beyond belief.
I will and have complimented Chicicat on the quality and structure of the chair itself. However it was sent to us with the incorrect coloured cushions, charcoal grey instead of light oatmeal. A simple problem to fix one would think. Not so.
Our original order took 17 weeks to arrive and there was no contact or updates initiated by Chicicat until week 16. When the chair arrive...
Excellent customer service
My order for a leather Featherstone chair and ottoman is the second product from Chicicat. The first was 6 dining chairs and they are very attractive, comfortable and value for money. Yes, they took a long time to arrive which can be frustrating unless you just mentally role with it. The current order was placed and two weeks later I wanted to alter the fabric to leather. All online, but I then went to the showroom in Crows Nest where I received excellent service. After changing the order, I then changed the colour. Within 24 hours I chan...ged my mind again and changed the colour of the legs. Pamela was amazing in her professionalism and the ease with which she achieved all these endless changes. All paperwork is thorough and detailed. Her manner is very pleasant and accommodating and I will continue ordering from this company, despite the very lengthy timeframes between ordering and delivery. Robyn
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