Only lasted 5 years and 5 months!
Had the solar hot water unit installed in 2014. When installed, we found the mains water was not connected and when the electric boost had been tested the element was destroyed. The element was replaced but within 12 months we had to have the main valve replaced. Now 5 years and 5 months later the tank and valves have had to be replaced because they were rusted. The technician believes it is a result of the initial installation problem. Of course, it is 5 months outside of the warranty. Have purchased another brand.
Contacted Chromagen but never received a response!
Purchased in March 2014.
Chromagen 300L Solar Boost, a system and company to avoid!!
7 year warranty certificate, installed into the new house on 23.10.2010, delivered to the house apparently in March 2010 and according to their record installed, asked for the installation certificate to be presented and you guessed it - nothing.
Strange really that the house builder gone bankrupt in that time and nothing has been done for over 8 month, nearly lost all because of this and now my tank is leaking, plumber inspected and confirmed that it needs to be replaced, Behavior of Chromagen is like an elephant in a porcelain shop.
C...laim denied was their response due to being out of warranty, It is fair to say that the hand over after completion of the build of the house was done in 02.2011 and that is then within the warranty period so lets be honest, this company is the low life of all business operations I have ever had to deal with. Recommendation: Avoid them as much as you can.
Unsuitable for Australian Conditions
System has continued to overheat from new. Relief valve has been replaced twice and distributor maintained it was normal for the unit to vent hot water to cool down, but not for 45 mins at a time. It has overheated on most days when temperature is 30 degrees or above. If this unit is exposed to the sun then it basically overheats. We are on tank water only so we cannot afford to lose so much water. Unit has been in use for 6 years, is now spewing out rust coloured water and we are getting rid of it. Unit was supplied as part of a builders package which I won't name. Avoid this product.
Never go for it!
The builder installed solar/electric Chromagen HWS in my townhouse (so as in another 21). No way I would have done it by myself. Living by myself, without washing machine, TV or any other major appliance I noticed that my daily electricity usage jumped from 5kW (in my other house with all same appliances) to 20-25kW a day!!! It took me few days to figure out what's happening. Apparently this crap HWS was running all the time of electricity (solar is connected but probably has same quality as the rest). Got first bill - 626kW (vs usual 140kW) an...d $223. Talked to neighbours - they got like $300 bills! The tank does not keep water warm at all. Looking at the usage we saw it was heating up at 8 am, at 5pm - the time when I'm not even at home. At 11pm the water was heated up and I go to sleep - it was losing so much heat that at 8 am every day it was heating again for whole hour! Called up Chromagen - they sent their plumber who said that during the night their also can be up to 100L loss of water that goes to prevent anti-frost in solar plate pipe, and guess what? This water doesn't get back to the tank, but goes to the drain! I can't even imagine my water bill that is still to come! Chromagen refused to do anything else, and obviously they didn't want to take it back and return the money. So after using it for 1.5 month I changed the system to Sanden Eco Pump and this is the best decision I made - I'm back to 6.5kW a day. What a bliss. Never go with Chromagen. Absolutely crap company and products, should be forbidden from the market. They tried to sell me their solar panels as well - what a joke! Unfortunately most of us don't have choice if its done through the builder. Had I know in advance - I'd have rather paid extra to get a proper solar brand installed.
Purchased in May 2019.
Even too big for a boat anchor !
This piece of crap came with the house we built. If only we’d known.
After seven years of fettling, repairing and wasting my poor electricians time, we’ ve had a gutful...its going . A couple days rain and i flicked the boost switch on to help the solar water. Wife came home to no hot water.
Chromagen is a piece of crap! Dont ever go there, buy a quality Australian product. If thats not clear, ....its crap!
Purchased in September 2012.
Shocking product and even worse customer service. It leaks, it's noisy and of course it's never the product's fault according to Chromagen. Unfortunately this piece of crap came with the house and we'll be bypassing it as soon as we get a chance.
Purchased in May 2016.
In the 6 years we've owned a Chromagen solar hot water unit we endured one rusted out unit costing us over $300 in labour to replace under warranty. We are just about to replace our second 'release value' which has cost us not only in parts and labour but in countless litres of wasted water! This unit has cost us more than saved us with the solar component. We didn't have an option with this unit as it was installed under a spec builders contract but do you home work and stay clear of Chromagen!
Purchased in March 2013.
very bad quality
our unit was installed by HENLY and it was leaking on my roof I do not know for how long at first the leak was very small and hard to detect but my water bills got bigger and bigger until one day
we had a huge fountain of water spouting on the roof I had to call a emergency plumber to disconnect the water from the panel on the roof and was told not to have it repaired because everything was rusted.Much cheaper to get a quality hot water system installed then put up with the poor quality of this. Since the solar panel was disconnected my hot water gas bill has actually gone down ?? Why do people still go for this product?
Purchased in May 2009.
Not much trouble in 12 years
Had this brand since 2007 and the only major problem was a leak in the roof unit. Replaced quickly and the safety valve leaks a little , but it's 12 years old. Quite happy I purchased this unit. Jeff
Purchased in July 2007 at Todd's Plumbing Gold Coast for $1,799.00.
I to must join the long list of reviewers who rate this product poorly. I originally purchased this product in 2008 attracted to the then 7 year warranty. Within 6 years the tank needed replacement. To their credit they replaced the tank with an identical unit free of charge but i noted the warranty for the tanks tanks had been reduced to 5 years. This tank was installed in Feb 2014 and in exactly 5 years and 1 month this tank also needs replacement.
The bottom line is that they just don't last. Its such an inconvenience not to have hot wate...r and replacing tanks regularly is costly and bad for the environment. I will definitely be installing a different branded tank as I will be onto my fourth tank in 12 years. My relationship with Chromagen is over, never to return.
Purchased in November 2008 for $3,200.00.
TOTAL WASTE OF MONEY
Purchased a 300 litre solar hot water system.Product is unreliable and a waste of money.Stopped working 3 times in 4 years.Replaced with a new unit but I had to pay for installation.$495 out of pocket.So called customer service is non existant.Complaint handballed and very rude service.Excuse made for getting cut off during phonecall.Hung up on more like it.Old unit rusted out around fittings and poor installation and poor water quality blamed.DO NOT PURCHASE THEIR PRODUCTS.
Well, having read all other reviews I find that I can only agree with all the issues people have had
Purchased a Chromogen solar hot water system in December 2014, actually New Years Eve! Could not get anyone else to replace our system which we had had for 30 years...... we needed hot water.
Wished we had just waited and used cold water.
What a disaster, we have had three call outs, one each year for product failure. Today it cost us 545.00
Well enough is enough. I’m off to Fair Trading with a full blown complaint about the product.
Scam artists, Terrible Customer Service, Rip Off Agents, Run Miles Away When You Hear Their Name!!!!
We were not given an option by Eight Homes when we moved into our dream first home. Quite frankly I did not imagine that a builder will partner with scam artists as the warranty repairs are something that builders avoid as much as possible. I concur with all the negative reviews on this forum. The product is inferior in quality, and they have a well-trained service team waiting to pounce on innocent customers.
My system is three years old and one morning just gave away with water all over the roof. They told me that the frost valve had a on...e year warranty and is the possible culprit and if that needs a change only then I will need to pay a fee. The panels come with a 5.5 year warranty and if the panels are faulty then it would be replaced without any fuss. The service technician arrives when I was not home and tells my wife that she needs to pay up for them to fix the issue. My wife thinks its the frost valve and pays the $187 charge after which the plumber says we have made a temporary fix and someone will get in touch. No one responds even after 3 - 4 days and I follow up to get a report. I am sent a statement saying that the panels have blown and I can use to report to claim any additional charges from the water company. When I raise concern on the charges, and when the panels would be fixed, these guys stop responding. Eight homes have washed their hands saying its a matter to be dealt with Chromagen as my warranty is with them. However, the only papers I have is a contract with my builder. I raise a case with consumer forum and they tell me that this is a DBDRV issue. After I raise a DBDRV issue, someone calls me from Chromagen and says that they will replace the panel if I pay up $350. I tell them it's unprofessional and unethical to which the lady responds that my labour component is out of warranty, but the panels are still under warranty. How can labour be out of warranty? Anyways, I have been informed to wait for ten weeks by DBDRV as they have a huge backlog, but I have decided that I won't give in to ransom and will take these guys head on. Please don't make the mistake of going with Chromagen. Read your building contracts carefully and crosscheck all the sub-contractors used by the builders and ask for a replacement if your builder plans to use a dodgy sub-contractor.
Tank failed at 4.5yrs replacement at 2yrs
Chromogen 300L Vitreous Enamel Tank installed July 2012. Outlet joint at tank rusted and failed September 2016. Tank replaced under warranty. Outlet joint tank rusted and failed August 2018. Tank NOT covered under Warranty. Now up for total replacement solar hot water system - not Chromogen - with not recompense from Chromogen for faulty product. Now heard of multiple experiences with this product. Don't touch Chromogen
Jury Still Out on this Chromagen 300L Solar Hot water System but not very promising.
Recently moved into a new house where we had the Chromagen 300L Gas Boost Evacuated Tube Solar hot water system installed as part of the build. Been in the house 4 weeks and it has not worked properly since day 1. The problem is that it is erratic in delivering hot water when it i most needed in the morning or late evening. This is because the gas boost fails to fire up, sometimes it will initially come through hot then will go cold during the shower. Initially thought it might be something to do with restrictors in the shower heads but thi...s proved not to be the case as the builder had already removed them and anyway even putting the hot water tap on the basin on for five minutes still did not trigger the gas unit to come on. Other times during the day it comes on and we have all the hot water we need. It is very frustrating. A service call has been placed by the builder to Chromagen but we have been advised that the response time could be a couple of weeks. How I will finally rate this product will depend on Chromagen's response and how quickly the fault is corrected. After reading the various reviews on this site I am not encouraged and wish I had insisted on a different brand.
Warranty Customer service
System was installed on new home seven and a half years ago, solar panel started to leak just after the seven year warranty expired, contacted Chromagen to see if they would be prepared to come to some arrangement answer was a BLUNT No you are out of warranty.
I was not surprised that to replace the one panel it was no longer manufactured so had to purchase two.
Was made to pay up front then advised service call would be within 48hrs took them 9 days.
Installation done by Green Logic rubbish left on solar electric panels next to replaced panels.
Would not recommend either company both displayed extremely poor service.
Warranty not good enough
We had, against our better judgement , one of these units installed by our builder, the so called ice protection system did not even last 12 months before dying. I contacted this company 12 months ago and no response, contacted them again as cooler nights have set off this problem again, first call they told me it was under warranty now apparently it is not, what makes it worse is to be told by their staff that apparently we cancelled the service call, which we did not. You actually have to have someone like their plumber to contact you first ...to cancel a call and guess what this did not happen. Now to add insult to injury their service call charges have gone up from $135 to $187 this I am told happened on the 1st of March, funny thing that we contacted them again a week before Easter and was not told of the price rise and was definitely told that this was a warranty job. I would never recommend this organisation to anyone. There so called ice protection valve is obviously a faulty product and Chromagen are not prepared to replace this.
Do not buy Chromagen!
Two burst solar panels almost 1 year apart, first was no frost valve installed (Why I do not know) We live in a suburb known for frosts. Second was a faulty panel, also my hot water service rusted out within 4 years. Sure all under warranty but you get charged for call out fees for plumber. Last year it took 2 weeks for Chromagen to get a plumber out, which means my family had no water For 2 weeks. Never again!
Less than 3 years old and this israeli made tank is KAPUT!!
The system is Israeli made and apparently heavily pushed and discounted to the industry some years ago ...but it's clearly crap when the tank is buggered less than three years in. Warranty will cover BUT the supply of the replacement will take a month!!!
I believe you're way better off to Buy Australian and get a 10 yr warranty on the tank.
April 10th 2018 Update: Dont buy Israeli crap
This product has yet to be replaced after a two month wait ..the Israeli manufacturer and Australian distributors are clearly not able to replace the s...econd 300 litre tank in three years in a reasonable timeframe. Or ...they aren't interested in manufacture quality or after sales customer service. Either way ..it's time to BUY Rheem Australian made and a 10 yr guarantee on the tank ...what a dud chromogen is!!
- Verified purchase
The Worst hot solar water system in the world!!
Our rubbish Chromagen system is only two years old installed by Henley. First time the frost valve and now the joiner washers gone resulting in water leak wasting $570 on repairs. Never ever agree to have this piece of garbage installed! I haven’t saved more in bills than I wasted on this!
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Questions & Answers
I had a Chromagen solar Eternity gas boosted unit.
Installed around 2013 but not sure if it was ever eorking since the day it was installed. Recently went to check the PTR valve, cold water was squirting out and there was a rattle/rumbling sound when the valve was lifted as-if it was trying to get out the air trapped inside. The wayer in the tank was cold and do not seem heated. The wire leading to the panels (asdime it was the sensor) was half buried behind the downpipe. However I was still getting instant hot water from the Eternity gas boosted heater.
Reading the reviews is worrying and I am thinking if it would be a waste of $$ trying to fix it or just continue relying on the instant hot water service.
Any reason why I should call someone from Chromagen as the cost of call-out appeared worrying or should I use a licensed plumber?
The moment you get the unit touched by a third party, Chromagen will relinquish all warranty on the product. The risk is too much compared to what you will lose on the call out fee.
If you want the unit functioning like it was meant to and it bothers you that the solar panels are not being utilised, then you are better off forking the callout fee. These guys will not bat an eyelid to pull a scam on you, so be extra careful when they are onsite.
Thanks Kiran. Mine is just passed 5 years so I wonder if there will be any warranty. A plumber came, spotted the pump had corroded. Advised don't bother fixing. About to decomission every part of the solar components and run with instant gas heating. Supply and usage $400 total cost for gas per year. If the instant heater goes, I will get everything decommisioned and replace with another instant gas heater quoted replace/install $1500.
You may just bypass the water going to the panels and continue using gas boosted hot water. The gas boosted component will not give way too soon, so eventually when it does you could get everything decommissioned and go for an instant gas heater. Why bother touching the installation when the pump is corroded and not pumping water to the panels anyways.
I have the 300L solar hws with tank on ground. We get creeking and banging sounds from the pipes a couple of times per week. Could you please advise what this maybe?
We too had creaking and banging sounds. Ours corrided at outlet at 4 and then 2yrs. I would suggest contacting chromogen service provider and getting full review of tank and all connections. Especially if less than 5 yrs and whilst still covered by warranty. Good luck. Susan
I have not had that problem but have had corrosion with a solar panel that was just out of warranty 7years strongly recommend you contact chromagen now as they will not take any responsibility if out of warranty I had to replace both panels at my cost
As far as I am aware we have not had this issue. However I am curious as to where the creaking and banging sounds are coming from since we have had some rather mysterious creaking sounds coming from the roof space and have had occasional loud bangs and have not been able to identify the source.
Got a water leak from a Chromagen Eternity G20 solar hot water system.Its more like a cold water drip underneath between the gas supply elbow on the right of the system underneath the flue(or gas booster box).Can this leak be fixed do you know?...thank you
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