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Chubb Travel Insurance

Chubb Travel Insurance

Domestic and Overseas
2.1 from 7 reviews

See the Best Travel Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
0
3 star
0
2 star
0
1 star
5

Lynne

LynneNorth-West & West coast, TAS

  • 7 reviews
  • 1 like

Successful settlement of claim for cancelled travel plans

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers

Fast and easy claim settlement

published

Holiday claim was settled with money deposited into our account within 72 hours of making the claim. The process to make the claim was simple and straight forward. The policy itself was very competitively priced. Hubby and I are very happy customers!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
Lex6505

Lex6505Metropolitan Adelaide, SA

Was lied to about policy coverage.

published

Basically don’t book cheap travel insurance or dodgy airlines. Both will screw you. Chubb representatives lied to me on the phone regarding policy coverage multiple times and it was even stated in my contract. They denied a claim for a cancelled flight beyond my control and refused to issue a refund. This insurance company is truly pointless.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedNo
See all answers
dobo

doboGreater Melbourne (Inner), VIC

  • 8 reviews
  • 1 like

Waste of my life

published

I had travel insurance with them , My flights were canceled due to terrorist attacks.After filling 2 hours of paper work I was told they do not refund or honor terrorist attacks. Chubb get you head out of your pot hole , look around. We are living in a world of terrorist and you run a insurance company that do not pay for terrorist attacks. What a joke.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers

Megan

MeganSouth East Queensland, QLD

Scam!!

published

Used a few comparison sites looking for travel insurance for a future holiday. Haven’t booked any yet as still looking around but keep receiving emails from this company saying that I have booked my insurance with them and asking for payment. Have clearly not booked at all with them but have received about 5 emails demanding payment in 48 hrs.

Claim MadeNo

Kris

KrisMetropolitan Adelaide, SA

  • 4 reviews
  • 2 likes

Dodgy

published

They have charged me 3 times for a travel insurance policy to which they never sent the policy confirmation & they are not refundiing my money giving me the run around passing the buck saying that they havent taken my money from my account. Yet my bank has confirmed they have taken the money off my card. Dont hand over any card details as you’ll have a fight getting your money back from them, money they shouldnt of taken in the first place.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Claim MadeNo
See all answers

Cheaters: not sure how govt allow this fraud company

published

Not worth it. Must avoid. Rude customer service.

Here is the summary of my claim :

Maximum Benefit Amount for Delayed Luggage AUD 250.00
Less Policy Excess AUD 250.00
Total Payable Amount AUD 000.00

Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedNo

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Details

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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Business, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and LifeBusiness, Home and Contents and Life
UnderwriterChubbChubbChubbChubbChubbChubbChubbChubbChubb
Maximum Age Covered 70 years old70 years old70 years old70 years old70 years old70 years old70 years old70 years old70 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot CoveredNot CoveredNot CoveredNot Covered
Accidental Death$25,000$25,000$15,000Not IncludedNot Included$10,000$10,000$5,000Not Included
Emergency Dental$2,500$2,500$1,000$500$500Not IncludedNot IncludedNot IncludedNot Included
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Resumption of Journey $5,000$5,000$3,000Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Hospital Cash Allowance$200 per day, up to $10,000$200 per day, up to $10,000$200 per day, up to $5,000$100 per day, up to $2,000$100 per day, up to $2,000Not IncludedNot IncludedNot IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot CoveredNot CoveredNot CoveredNot Covered
Loss of Income$10,400$10,400$5,200Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Permanent Disability$25,000$25,000$15,000Not IncludedNot Included$10,000$5,000$5,000Not Included
Luggage & Personal Effects
Theft of Cash $1,000$1,000$250Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Delayed Luggage $500 after 12 hours, $1,000 after 48 hours$500 after 12 hours, $1,000 after 48 hours$250 after 12 hours, $500 after 48 hours$250 after 12 hours, $500 after 48 hours$250 after 12 hours, $500 after 48 hours$500 after 12 hours, $1,000 after 48 hours$500 after 12 hours, $1,000 after 48 hours$250 after 12 hours, $500 after 48 hours$250 after 12 hours, $500 after 48 hours
Credit Card Fraud$1,000$1,000$250Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $500$500$500$500$500Not IncludedNot IncludedNot IncludedNot Included
Maximum Single Item Limit $5,000 (Electronic Equipment)$5,000 (Electronic Equipments)$3,000 (Electronic Equipments)$1,500 (Electronic Equipments)$1,500 (Electronic Equipments)$3,000 (Electronic Equipments)$5,000 (Electronic Equipments)$3,000 (Electronic Equipments)$1,500 (Electronic Equipments)
Luggage & Personal Effects $25,000$25,000$10,000$5,000$5,000$5,000$25,000$10,000$5,000
Ancillary
Personal Liability $5,000,000$5,000,000$2,000,000$1,000,000$1,000,000$500,000$1,000,000$500,000$200,000
Rental Vehicle Excess $1,000Optional Extra$1,000$1,000Optional ExtraOptional Extra$1,000$1,000$1,000
Motorbike / Moped Coverage Included up to 200cIncluded up to 200ccIncluded up to 200ccIncluded up to 200ccIncluded up to 200ccIncluded up to 200ccIncluded up to 200ccIncluded up to 200ccIncluded up to 200cc
Domestic Pet Care $500$500$500Not IncludedNot Included$500$500$500Not Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncludedIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

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