Husband ordered a medication we can only get from NSW, we are in VIC, was meant to be sent out on Friday, Monday when my husband has run out and needs it they call and say they are just sending it. Pathetic service and no regard for patients needs, absolutely dismal. Want to lift their game
Go elsewhere - staff are rude and prejudicial
Appalling service - I was insulted by staff and could here them talking about me - will never go back
I went in to ask the chemist about something and buy a medication cream
I was the only costumer i waited for like 5 minutes standing there was 3 staff standing doing things and then another costumer comes that costumer was served straight away although i had waited and i came first i was not happy at all i had to leave and I don’t recommend this to anyone it has never happened to me in any other chemist
I come here for all my medical needs and every time I come in here staff are always friendly to me and I very happy with how they service me and my wife, very big store so they have everything.
I sent my husband to the DISCOUNT Cincotta Chemist Morayfield Rd. Morayfield Qld. To buy PANAMAX 100 tablet box which usually cost $2.00 @ box. My husband questioned the price & the staff member said its always been that price. I went on the Internet to check the price of PANAMAX at all the other local chemists & they were selling at $1.99 for a box of 100 tablets. This chemist has a neon flashing light under the word DISCOUNT facing the passing traffic on Morayfield Rd. I do feel now that this chemist is using false advertising methods. I phoned the chemist later that day & was told my husband agreed to buying the PANAMAX at that price ( which he would he needed them ) & I felt it was our fault. I will definately not be going back there. They do say the best form of advertising is "word of mouth" so watch out Cincotta.
cincotta takeover of Bova in Caringbah is awful!!!
If not for 2 original staff members I'd never go to Cincotta chemist. Prices are double and triple other pharmacies in the area. Staff hired after takeover are rude, have no people skills and it's almost deliberate. I went because of good value a kind smile staff that knew my name and were friendly. I'm done. I see the rude guy in charge who once gave me anothers bag of drugs. His lack of kindness is affecting staff moral and it's not worth going to see 2 people I like who are stressed unhappy and this guy in charge is older he knows better but 100% does not care. I'm going to miss the one pharmacist and friendly staff member but the young unprofessional and beyond unfriendly rest of them? They have destroyed a business built on loyalty due to staff warmth and kindness. Now double prices and you don't get a thank you or hello from the head guy? It's wrong. I rang your head office to complain and nobody even answered the phone and you could not leave a message. Bye bye. You disrespect all of us and overcharge so there's no longer any point. Enough chemists in Caringbah and 17 years of loyalty Cincotta has killed. I won't shop there again. As I clearly do NOT matter and am not valued as a customer the guy in charge makes certain to ignore everyone and I'll not be disrespected each month by him. You lost a VERY loyal customer.
Misleading and not up to speed
Very disappointed with what Cincotta Chemist Merrylands has become. It used to be the top Chemist in the area; great customer service and honest feedback. Unfortunately it has lost all of that. Staff whom are careless when you make a complaint and only answer "will note down your feedback and improve our service". You order PBS medicine which they used to have in stock and they promise you a day so you give them your script and explain that it is for serious condition and must be taken daily so we cannot run out of it. But you call on the day they promise and they keep transferring from one person to another and just say sorry you have to wait to another given day. They don't even attempt to check if any of their other branches have it.
This is the third time in the space of 7 weeks and for different PBS medicine; its shocking!!
No more Cincotta Merrylands!!!
Cincotta Chemist Morayfield over priced and greedy company
The most expensive chemist/company around. Do not buy your medication at this chemist. The truth is they are just flat out greedy. I will be ringing the manager on Monday about the situation.
Very Expensive for prescription medicines
I went to the Belrose store with three scripts to be filled. All were PBS scripts. They couldn’t fill one and one other, I usually buy from other chemists, were more than $6 more expensive. Every other chemist charges $38.80 and at Cincotta chemist it was $44.99 which is almost 16% higher. The other medication was $14.50 last time I bought at another chemist but $18.99 at Cincotta which is a huge 30% price difference! I should have asked the cost before buying but I didn’t expect to get ripped off so much. Please be careful and ask before purchase in case the price is too expensive here.
Super duper slow service assistants
Your Blacktown branch has a bunch of slow assistants and chemists.
I'm still waiting after half an hour for the script and then another wait at the pay counter!
My time is money TOO!!!
Very bad experienced
I bought online many times in cincotta chemist, i receive the exact item that i ordered before, but now when i purchased S-26 newborn original they send me the S-26 newborn gold and cetaphil baby lotion which is the top is broken, i ask them to send it to me the day i received the item, and they ask me to send it first before they can send the item that i order online which is really upsetting, this is why i order online because i don't drive. now i've got the item today, but 1 is missing. i don't have the Cetaphil baby lotion. it's really frustrating!
Misleading and No returns
I bought a vaporiser and they mislead me that the model can do oil diffuser but it turned out to be that which uses only vicks pad, when I tried to return at Riverstone, they were very rude and send me back!
Not happy the services
I purchases compression socks on online, look the image displayed and the brocade that I want, so when they came is different image what I one, I did call them send to the picture and finally that figure that the image and brocade is different, I call them and they said they head office put the wrong image displayed. This is make time to send them back again about the wrong put the image displayed. Not happy
Terrible customer service
I called the fivedock store yesterday.
I wanted to get a script filled.
To my surprise the staff member told me over the phone told me to go elsewhere, as there price is more expensive.
I am very disappointed, with the lack of service, I have been a regular customer at this pharmacy for many years.
After this experience I will never shop from Cincotta Chemist again.
I have shared this with all my family and friends.
I have now ordered my script from a competitor within your area.
Very dissatisfied customer.
Terrible customer service - No refund allowed.
I purchased a baby inhaler spacer from this chemist & wanted to return it because I got another one elsewhere that is more suitable to our needs. I have tried to return it and the answer was NO, even though I have never used it and it's still in its plastic and box with a receipt.
Their answer was so arrogant and against any customer service in Australia. Terrible service!
I will never buy anything from them again.
Watch out, when you buy something from them, you will never be able to return it for whatever reason, it's like you bought it from the street or market.
Do not buy from Cincotta Chemist.
I purchased Holdtight denture adhesive from Cincotta Chemist online which I found does not work. I emailed them and advised them that it failed to provide any adhesive power at all. They ignored my email. I since purchased Poligrip from another source which works great, just like the old Polident used to. I again emailed them and this time Cincotta told me to go somewhere else.
Avoid at all cost!!
Avoid Cincotta at all cost.
Purchased some baby formula on their ebay store, took my money then told me they can't deliver the quantity in full. No refund what so ever. Tried to contact them through ebay but will not reply to my email.
Now I am going through ebay and Paypal resolution.
Run when you walk pass Cincotta!!
F+ for customer service
After 10 year of loyalty to cincotta in Merrylands their vale for care since the renovation there is no regard for customer service. I have never met such rude staff.
I will never step foot in there again.
not any more
Tis chemist was once tops
Shall never shop there again,they are only interested in retail part,your health receives little attention how this has changed in the last year.
Lazy Staff, Bad Services.
Very bad service, ask for price of product but the lady say she can't check the price when she talking with me, lazy staff, never comeback again, bad services.
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