Cincotta Chemist

Recently experienced excellent service from Cincotta Chemist in Dickson ACT, which went above and beyond what can reasonably be expected. Left purchased goods in store and was contacted to advise that goods remained available for collection. As I have Cincotta Rewards membership, I was able to be traced for contact purposes. Show details

Placed an online order. Shipping time was over 2 weeks from Melbourne to southern Qld. The wrong items were sent. Put in claim for a return online. Radio silence. Emailed. Radio silence. Emailed again. Radio silence. Stuck with a heap of crap I didn’t order and don’t need.

Compassion and friendly efficient service – Pharmacist Sam from Macquarie Fields is very helpful and caring and compassionate .All the staff are friendly and helpful

Great service. Great staff – I've been going to Mascot Cincotta for quite a few years ( even at the old location across the alleyway), and have nothing but the utmost respect for the staff there! As someone on the methadone programme, they have never treated me with anything but the greatest respect, and have never made me feel judged in any way, unlike other pharmacies that… Read more

treat customers on drug maintenance programs like they're a waste of time and effort. They even took the time out to make sure I was ok when my mental health wasn't at its best - talking to me about what had been happening, how I was feeling, etc. - and made sure I got the help I really needed. Thanks to them, I was able to get back onto my (much needed) medication. They knew me well enough to see the signs that I clearly did not, and that really showed me how much they care for their customers. If I could rate them higher, I definitely would!

Excellent customer service experience – Haydee is always so helpful. Challenges him to 60 second to fill a script and he crushed it. Always helpful and friendly Show details

Very expensive – They should change their name from discount chemist. I recently bought Ciprofloxacin ear drops for my daughter and pad $45 , then I checked with different chemists it's only cost $30. $15 difference just for one prescription. That's really bad. How people can survive if they get sick if they don't have any pharmacist that sell medicines on normal price. Terrible

Be careful when refunding credit card purchase – Bought item then instantly found it cheaper at chemist warehouse. Returned item within 5min which they luckily accepted however stated normally no refunds for change of mind and they do not price match. Staff need permission before refunding which meant waiting some time before manager was avail. Be careful when paying by credit card as there is a… Read more

surcharge which I didn't see or made aware of when paying (chemist warehouse have no surcharge for visa/Mastercard). Anyway you will lose the amount you paid in surcharge fees when returning an item. Will stick to chemist warehouse - always cheaper and easier to deal with.

Disgusting service – I bought a pair of masseur sandals & after trying them on in the shop they felt fine but when I got them home they weren’t ‘hugging’ my feet properly. Armed with my receipt & I only wore the shoes inside for all of a few hours I took them back for a refund. The assistant tells me she can’t refund me all because of a ‘mark’ on the soles. The shoes… Read more

otherwise were in perfect t condition as I only had them for a day. The manager outright refused to give me a refund on the grounds of this tiny ‘mark’. I told them that I have a right to a refund because the sandals are still in good condition & most importantly I have my receipt. Disgusting service & I will NEVER go back there again. (Cincotta Penrith)

Theft lock box was – Frequent here 6+years experience was great until today. Went to pharmacy counter got meds, lady put in theft lock box. I said you put it in a theft box told my daughter what that was and why they put it in there. Lady told me to repeat myself which I did. I proceeded to front counter to pay. It should have been left at that and this is why I won't… Read more

return, I was half way down aisle when said lady proceeded to loudly state it was procedure also her years of service. No one else had there meds locked way. I understand procedure so why did procedure only count with my purchase and no other customer in that store purchasing proscribed meds.

Disgraceful store – Wagga wagga cincotta is the dirtiest chemist ive ever been in. And not to mention staff members are bullies and have no knowledge of any products they sell. They arent trained and just thrown into handing out medication.

Do Not Buy From Bova Au. Caringbah – Medication is always overpriced and liquid meds are only half full. Medication is not consistent and each time has a different effect. Very dangerous to be dispensing inconsistent meds. Go elsewhere with your prescription!!

READ REVIEWS BEFORE PURCHASING FROM THIS STORE – HORRIBLE is the only word to describe my experience. I have paid $260 (incl shipping) for an Item on 19.11.2022. Payment was taken immediately via the online store. I then waited weeks for this item to arrive. As I wasn’t sure why my order took so long, I then called the 0755107760 number MULTIPLE times and over different days! NO respond or… Read more

whatsoever. I have also submitted online enquires and sent email- NO respond either. Not knowing where and what happened to my order is frustrating, so I called my bank for help.

i regretted for not reading other comments. PLEASE PLEASE PLEASE Read reviews before going ahead with your purchase !!

CINCOTTA ONLINE CHEMIST- if you are reading this, i hope you understand that your customers are not trying to be difficult. Your customers deserve the right to be responded. Ignoring your customers’ basic needs eg asking questions RE an online order is just one of the biggest mistakes that an online store can do. Please consider working on building your online customer service platform.

Shonky online website – Scam website. You order, you pay, last you'll EVER hear from them. No product, no contact & no refund. Read the reviews, they are accurate!!!

This store hate customer and never bother answering people – I ordered stuff online on 27/09. 1st thing wrong inventory so 3 product out of 4 not available. great so i paid $16 for $13 product. 2nd worst thing they tell you we are sorry for this and we have refunded you and it should appear back in your account 3-5 business day. clearly its been 17 working day. Sent 3 emails to support no reply. send… Read more

question on online order 5 time so far. No one responded back. Terrible service and 1st and last time visit never going back. all they are doing is showing me credit note on account which there is no way to use it for another order. Not sure if they are refunding or what the hell they are doing.

Eastgardens - Don't bother if you need some help – Went to the Eastgardens Store today to discuss some Cough Medicince for my daughter. The Pharmacist was incredibly rude - no eye contact with me and more intent on typing stuff into the computer. Did not offer me any alternatives (again no stock of what I wanted) so was happier to see me get out of his store and stop wasting his time. I wont waste his time any further - I wont ever be back. Show details

Rip off prescription cost – I just had a script filled at toukley store. Im absolutely disgusted that their price was $9.99 more than Amcal. I usually always get my scripts filled at Cincotta chemist but no more. They call themselves a discount chemist, what an effen joke. Show details

Terrible – Alert! Staying away from Cincotta Online store!!! Terrible experience ever! I placed order on 12/01/2022 when they confirmed order and took $133.85 straight away. That is it! No shipping, no responses via email nor phone calls, I tried many times. Wasting my time and energy! I have to contact bank to help. Never ever approaching this store!!

BEWARE! – I made an online purchase & assumed as they were a Pharmacy they would be legit! How wrong I was! I received confirmation of purchase & that was all! I paid for Express Delivery. Spent $129.00. They took the money from my account immediately! After that I heard nothing from them at all. I emailed them & heard nothing. I rang them & got voicemail.… Read more

I did online check for Reviews. Reviews were awful! Alarm bells! After some time I notified my Bank. They investigated & have just refunded my money! Do not purchase from this Chemist! Online or Instore!

SO BIG THEY DONT KNOW WHAT THEY ARE DOING – This review is for the store in Botany Road, Mascot We have been using this pharmacy for several years, but they have lost their way. My husband is a cancer sufferer, (terminal) he needs drugs that are not standard stocked items. His Oncologist emails scripts to the pharmacy so they can order and dispense. Since Friday they have not been… Read more

able to find the script, it was sent again. My husband went up yesterday to ensure they had the script and he was told they will have the drug in today...Guess what? They forgot to order it.

It's not a one-off mistake either. They are so busy they don't know what they are doing. But guess what? They are not the only Pharmacy in the area and today we walked and will never set foot into this store again.

Customer Service - Non-Existent. They make you wait for ages for a simple question Efficiency - Does not exist Work Ethic - questionable

Because of their neglect and don't care facto they have set my husbands treatment back 5 days - It's not a simple aspirin but medication that he needs to keep him pain-free

I do not recommend this store that puts profit in front of its customers and their wellbeing.

Terrible response times – Bought a product online I couldn't find anywhere else from Cincotta Online Chemist. I ordered with "express shipping" which for any other online shop would mean it would probably be dispatched in 1-2 days. Not so for Cincotta Chemist! I rang 5 days later to find out and the answer was that they are busy and its in the queue. So I agreed for the… Read more

order to be cancelled. Still waiting on my refund for that. Its clear that Cincotta outsource their online orders to a 3rd party but they still need to sort out this woeful customer experience.

Staff unpleasant – Unpleasant staff member when I asked questions about a product. She seemed to have no basic knowledge and did not offer to find out. On another occasion - after I had encountered her in a women's toilet where she did not wash her hands but did reapply hair product - she mocked me as I purchased medication for a serious illness. On the positive side, maybe it's safe to shop at Macquarie Priceline now. Show details

Cheapest prescriptions by far – Service is always good ,I have never been kept waiting long and prescriptions filled at least half the price of some competitors  Show details

Cincotta Deserve a zero Stars – This chemist has to be the worse in Blacktown. I was going to complain about the service however you can't complain about something that doesn't exist. The Pharmacists are lazy, useless and slow in everything they do. The last straw for me was this; I placed a phone order on Sunday afternoon for a delivery on Monday. No issues. Monday morning… Read more

Cincotta Chemist Blacktown calls me to pay for the meds before they deliver them. I paid them over the phone and was told the "courier" would pick them up around midday and they should be delivered by 2pm. Around 3:45pm and I get a text message on my phone telling me my meds are ready for pick up?!?!?? So I called Cincotta and asked why I am getting this text when I was told by them, they would be delivered by 2pm. After 30 minutes of back and forth it turns out the meds were never picked up!!! They eventually told me the "courier" would deliver them immediately (By this time its now 4:30pm) I asked the courier when he was told about this delivery and he said I don't know!! I asked how is it that he doesn't know, he just kept saying I don't know. That my friends is complete and utter nonsense!!!

My suspicion is that they never told the courier or they were simply forgotten. So that is why I will never use Cincotta Chemist in Blacktown ever again

Steals your money and then cuts contact – Zero stars. I ordered a product online and was nicely emailed notifying me that the product wasn't in stock, they gave an ETA of 5/6/2020 stock and a promise to keep me updated. That is when all contact from them stopped. I have sent a total of 4 email asking for simple updates on the stock. When they didn't respond after 2 emails I started… Read more

requesting a refund. I did it through email and through the website, they still have not responded at all. It has been a month of unreplied emails and weeks of unresponded to refund requests. Terrible customer service, however excellent stamina in being able to ignore a customer for weeks.

Terrible Service and Overpriced – I have a serious heart condition that requires daily medication to maintain health. The item I purchased at Belrose was very heavily overpriced at $17.99. I usually go to 'ChemistWarehouse' where the 'Identical' product is only $5.50! Will never return to 'Cincotta'. Fundamentally immoral for pharmaceutical companies/pharmacies to exploit those… Read more

of us who are dependent on essential items. This retail experience was made even worse by the pharmacist whose customer service was non existent and I felt bordered on contempt!