Circles.Life

Most nasty customer experience ever had in my 45-yr life. Irresponsible, irresponsive, irregular service delivery... It is quite a “miracle” that such a company has managed to survive in the market. Show details

Why can’t I give 0 star?? It’s the most terrible experience I ever had!!! Avoid at all cost!!! They will automatically charge you roaming even you didn’t choose to use it, and the bill gets really expensive. The customer service was horrible! They never get any issues resolved. The reply takes days. My eSIM wasn’t working and it’s been 2 weeks and… Read more

they can’t get it resolved, and refuse to provide me with a reason or transparency of what’s the issue. And this is not the first time similar things happened. Another time I just couldn’t receive any OTP for some reason, and it took 3 weeks to resolve. The customer service attitude is very bad.

[Content Removed] shocking - they are still trying to chase me for a [Content Removed] charge. Don’t touch this company - they are cheap, but you get what you pay for.

I chose Circle Life because they had the cheapest plan for what I wanted plus I saw how many awards they had won. And I can see why. I found their app super easy to use and so far each month I've been given a gift of extra data or money off my bill. I live in a very rural area and thought I might have trouble with reception but I have had excellent reception. Plus my data rolls over each month. Very pleased I changed to Circle Life Show details

Really easy set up. Initially started with an eSim but needed physical Sim, and the switch was so simple! No issues with connectivity and Circles keeps hitting me with free additional data each month! I'll likely move all my other services over, really happy customer! Show details

I was a customer for 5 years, and have always been extremely happy with their service. I initially had 2 numbers for my children, and ended up ported my own number because I used Vodafone and their coverage is shocking!!!! Cheapest plans in Aus, great coverage (compared to Voda!), amazing customer service. Everything was so easy! So sad that they were sold to Amaysim and our plans are now doubled and tripled! :-( Please come back if you can!!!!! Show details

Absolutely terrible service – avoid at all costs! Circles.Life has been by far the worst company I’ve ever dealt with. There is no way to speak to an actual person – you’re forced to go through their app, talk to unhelpful bots, or send emails that rarely get a proper response. The lack of real customer support is shocking. Their prices increase… Read more

without notice, and there’s no option to cap your data usage. Once you go over, you’re hit with extra charges whether you like it or not.

Even after multiple requests to cancel my account—because I’ve moved to a new provider—they kept billing me and sending invoices. And despite telling them several times, they had the audacity to escalate it to debt collectors. Absolutely disgraceful.

They’re disorganised, unresponsive, and more interested in taking your money than providing any kind of decent service. I strongly advise against signing up with Circles.Life – you’ll regret it.

Very poor customer service. You can't reach anyone for enquires. I logged a call two days ago and no one comes back to me until today. But then it was cut off. When I ring back to the line again, it was voice again and I had to join the queue again for 2 days. Just want to share my experience. Will not recommend it. Show details

Almost the worst customer support experience (bar Telstra) I have ever had. Didn't get the promised 3mo discount, unhelpful agents, and won't cancel my service on request. I will NEVER use this company again. Show details

I would give NO STAR if I could. The worst Sim card, data provider. Zero for customer service. Stay away from Circle Life. Now they have been bought by Amaysim. Stay away from Amaysim

I've tried 3 times to transfer my own number to Circles with 3 different Sim cards. The customer help hasn't been able to set it up. I've wasted so much time with no outcome.

Pretty much always with no data coverage. Full network service but dial-up data speeds. Even trying different phones didn't change the performance. Also they removed the review I had on google...but I will fix that. Show details

I bought a SIM online and have been trying to activate it for over a week now. No luck and no real progress. Not a great provider after AMAYSIM bought the company. Show details

HARD Credit check, this is the only telco that do hard credit check when sign up. The check made my credit rating down by 100 points. If anyone applying for a mortgage, this could significantly adversely affect your application. Other than that nothing wrong, at the end Circle is just a reseller, but don't think we need to be hard checked when we are prepaying the monthly fee. Show details

Please do not ever engage with this company. they are hopeless. They call themselves 'Happiness Customer Service' agents, but they have given no Happiness at all. The roaming feature did not work for 10days (their fault), and they offered me an insulting $15 as compensation. Please, please do not engage with them. (I am sorry that this system makes me give any stars at all) Show details

Terrible Experience – Wouldn't Recommend This is the worst mobile company I’ve ever dealt with. Their customer service is extremely poor, and I regret even giving them one star. Over the past three months, they have charged me an extra $120 on top of my regular monthly payments. I have contacted them multiple times, and each time they ask me to… Read more

wait 24–48 hours, but nothing ever changes. I have to reach out again just to get my money back, yet the issue still isn’t resolved.

I wouldn’t recommend this company to anyone. Avoid them if you can!

Absolute scammers, they raise monthly price (up by $15 a month) without any notification, very hard to talk to anyone that can fix anything, they need to raise the problem with someone with any authority and get back to you (they dont), i changed providers and even ported my number to a new company and still getting monthly charges for circles… Read more

after i have left them. All i can do is turn off automated payments but they are still sending bills and now i look like i dont pay my bills. No one there can help me, I’ve requested a call back from management but still waiting for that call. Stay away

Everything was okay till you use just even 1 gb extra in a month they charge you 20$ for 1 gb where i had to pay 40$ that i accidentally used 2gb of my data. Data network is always 2/3 lines anywhere you go and is very slow. #NOT WORTHY AT ALL. Nice way to get money from customer. Even if you deactivate the sim they will still charge you (((((#… Read more

50$ ))))for deactivating the sim # Huge scam going on #They still gonna say they mention somewhere in the contract # not worthy # not worthy

DON’T DO BUSINESS WITH @CirclesLifeSG. FIND ALTERNATIVES. @CirclesLifeSG has now given me a rotten customer experience over three business accounts. This week, it lost the first. The others, it will lose soon. Service @CirclesLifeSG is at an all-time low.

This may be illegal – Customer service is almost nil. Surprise increase in charges. They will not cancel my account. I think they have broken several Australian laws. I was denied access to their website and am unable to communicate to them my issues. Impossible to recomend. Show details

Honestly a terrible experience, support consultants are not helpful and do not follow through with what they say. It feels like talking with a robot with limited responses. Go with another provider, I couldn’t emphasise that enough.

Go with another company – Terrible company, they won't let you downgrade plans. Don't let you come from premium to lower plan even though that's all you need. Customer service reps don't do what they say. Show details

Hi guys. It's a pity you sold your company cos living in Au for 12 y I felt that my SIM company looks after me. Your every month emails are something extraordinary. I really liked them. I feel as if my company looks at me avery minute. Any way, thanks for everything! Cheers Show details

Rude arrogant a##holes refused to cancel my service poor mobile coverage I live 5 minutes from the CBD and could barely get mobile reception their app is as useful as a ashtray on a Harley Davidson the attitude of their customer service agents is disgraceful Show details