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Circles.Life

Circles.Life

2.9 from 168 reviews

See the Best Mobile Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(58)
(20)
(3)
(14)
(73)
  • Plan Type
    • Post-Paid Sim Only (95)
    • Pre-Paid Sim Only (57)
    • Post-Paid with Phone (2)
  • Local Reception
    3.5 (119)
  • Incentivised Review Yes (1%) · No (99%)
  • Customer Service
    2.8 (147)
  • Value for Money
    3.5 (154)
  • Transparency
    2.7 (147)

Santosh K.

Santosh K.Victoria

dodgy and scam

published

do not bother..no tech support or proper live chats...charged me 38 dollars when I should be getting 19 dollars per month bill..too many dropouts and data was finished quickly..no easy way to contact them.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:20 GB
See all answers

Nathan

NathanQueensland

Circles.Life is literally making me run around in circles

published
Value for Money
Customer Service
Local Reception
Transparency
See all answers

TERRIBLE experience,

published

unfortunately I had a TERRIBLE experience, I signed up after the guy on the chat explained the discounted rate for a referral. I followed the process and they didn't honour the discount. contacted them several times - they said they will email a solution but didn't email. I have given up - going to a different provider

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers
Mmm

MmmSouthport

  • 14 reviews

Not received Sim but being billed.

published

Was supposed to receive Sim card on the 31st Dec.today is the 16th January no Sim card. Have just received an account dating 1st December to the 31st and up to the end of January 2020. I am still connected to my original service not to circle
Have sent several emails explaining the above but to no avail. How on earth do I get through to these people that I am not and now never will connect to them.
Marie Australia.

Value for Money
Customer Service
Transparency
1 comment
Mmm
Mmm

This company is just a scam


$100 for 10gb Payg Scam!

published

My bill has $600 for excess charges. Microsoft had reason to believe that these guys were a scam and all emails blocked. No warning. They refuse to remove the charges.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $700.00
Included Data per Month:100 GB
See all answers

quickhost

quickhostSydney, NSW

  • 11 reviews

Crap coverage, and crap service, incorrect billing

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:10 GB
See all answers

Brad W.

Brad W.

  • 8 reviews
  • 2 likes
  • Verified customer

Do not bother

published

worst telco ever-= applied NO promo - then i refused to pay a bill i shouldn't have got- lodge Ombudsman complaint and they STILL disconnect you despite the OMBUDSMAN saying they cant - they have stuffed me around since December 6th 2019... reprehensible behavior
Do not sign up

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $200.00
Included Data per Month:40 GB
See all answers

Samuel V.

Samuel V.Perth, WA

Disgusting company

published

I transferred my number and it never got put onto the Sim that I received. After back and forth for two weeks it never worked and I had to request to cancel my number and leave them altogether. They have now sent me a bill that has costs that they don't advertise including the pro-rated charges for a service I never received or used in anyway. I now have emailed them further because no way will they get my money.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers
RafGonz

RafGonzGreater Melbourne (Inner), VIC

Worst customer service

published
Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $28.00
Included Data per Month:20 GB
See all answers

Don’t do it!!

published

I thought it was a great deal. Turns out it was too good to be true. Very very dodgy. I stayed with them for 4 hours - and within those 4 hours, I apparently I used 4gh of data whilst sending 6 messages. I ran straight to Aldi. That didn’t stop them from charging me through the roof. There is no customer service, no one you can call at all. There is no integrity - they are simply crooks. Please don’t do it.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:100 GB
See all answers

sonja p.

sonja p.Canberra 2600, ACT

If I could rate them less than one star, I would.

published

Took them 9 business days to activate my number. No way to contact them. Lied about my data usage. Won't give me the correct account number for me to leave. Sad!

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
See all answers

Good but first sim never came

published

So far so good, signed up for the 100GB plan for $28 a month. I transferred from Optus so the speed and coverage is the same as they run off Optus anyways.

Only negative I’ve had so far is I was without a usable phone for about 1.5 days while the transfer was done. Only a problem if you’re going from Optus.

First SIM card sent didn’t come but second one was here the next day.

Web chat is helpful and quick to respond.

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $28.00
Included Data per Month:100 GB
See all answers

melbourne_reviewer

melbourne_reviewerGreater Melbourne (Inner), VIC

  • 2 reviews

terrible

published

I received additional charges without warning. There is no tech support. I asked for a refund and cancellation and no one replied. Terrible services and scamming set-up with data charges. I thought this was made illegal in Australia years ago

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
See all answers

Sophie

SophiePerth, WA

Brilliant

published

This is the best network provider, new but brilliant service from start. I am so glad that I sign up. Easy to sign up online, super fast sim card delivery, prompt and smooth transfer of my telephone number, user-friendly Android app to keep track of usage and billing, and great value for money. What's there not to love.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Bee

BeeSydney, NSW

  • Verified customer

Review of sign up process and first 24 hours

published
Value for Money
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $28.00
Included Data per Month:20 GB
See all answers
Tim T.

Tim T.Perth, WA

First impression is outstanding

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:20 GB
See all answers

BOOF3R

BOOF3R

  • 4 reviews

Ok so far

published

I've only been with them for only a month and a half so far. Haven't had any problems yet. Transporting to them went smoothly and successfully. Still waiting on my first bill.

Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month: $18.00
Included Data per Month:20 GB
See all answers

Melcom O.

Melcom O.Greater Melbourne (Outer), VIC

Worst Telco

published

Since 24/12 to 4/1, they failed to port my number. I chatted with four different customer support who promised an update which never came. When I finally asked to cancel I was offered 1 month free but didn't take it as they didn't inspire confidence. Ironically, the cancellation was quick. Look somewhere else.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $28.00
Included Data per Month:20 GB
See all answers

Jacinta Jay

Jacinta JaySydney, NSW

Shonky as hell

published

I signed up for the 4 months free, applied code at checkout and they are claiming I didn’t, they delayed initial replies for up to 5 days so saying now too late for the to fix, app doesn’t work and takes at least 48 hours to get responses to emails.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:20 GB
See all answers

Adam R.

Adam R.Perth, WA

  • 2 reviews

Don't deal with this company period

published

This Telco has to be the absolute worst in Australia........now I'm wondering how to leave without getting my shirt ripped of my back.. .no matter how good the deal sounds just don't do it...

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $28.00
Included Data per Month:100 GB
See all answers

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Questions & Answers

Rebecca H.

Rebecca H.asked

How do I set up voicemail please?

No answers

Ziggy

Ziggyasked

How is the massage bank working?

3 answers
Brad W.
Brad W.

There is NO voicemail - just a missed call service

quickhost
quickhost

Paper cups, string and sticky notes......

There is no Vm. If someone calls you get a text, they can leave a voicemail and it is sent to you as an mms. You cannot turn this off, nor change the greeting.

Don’t do it.

Ziggy
Ziggy

Thanks Guys


Bac L.

Bac L.asked

Is this Pre-Paid or Post-Paid service?

1 answer
Mitchell
Mitchell

Pre-paid


Get an answer from our members and Circles.Life representatives

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