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Stay away! Don't be fooled
I have been using more data with the whole covid19 stay home madness. Switched to circles because seemed cheaper and lots of gigs. Their gigs seem to run out twice as fast as others. I spent $6 4 times to boost my data. Little did I know everytime you run out of data they are charging you per MB! I got a suddent notice saying I was now overdue to pay an additional $103.00!!! So for one month I paid a total of $186.00!!! tried contacting their happiness team, what a joke. First they denies the charge until I showed them my bank statement. Then t...hey just basically told me I should have read the fine print. You can tell they have ripped people off many time ls before like this the way the staff gives you really vague and condescending answers. They tell you its no contract and now they are saying that I need to pay 3 months cancellation. Do your research. They purposely make their plans misleading and confusing to snare customers. Its sad companies are even trying to rip people off when they cannot find work or barely survive. Time to bring this matter forward to the ACCC and Obudsman. Start a petition and get these guys put out of business so they cannot rip off other people.
Very bad experience, rude staff if you got any issue. Didn't fulfilled there promise.
average network, I won't say too bad slightly less coverage, than I used to get more coverage with vodafone. Download speed is satisfactory if you got the good network coverage.
The tempting deals and dishonesty.
I bought two sims, one for myself and one for my sister by my bank account. I checked Product review and didn't go with them because of their reviews, but my sister decided to activate her Simcard. They charged her for the first 2 months 45$ but it should be only 2*18$ for each month. She started with them by the 2nd of April till the end, plus May and they counted all days of April from second to the end and cost her 27$.
I had withdrawal from them earlier than the end of the month, automatically.
Dishonesty is not appreciated and tolerated. Sooner or later you will lose your customers
Good luck with you!
Best set standard value for my dollar by far putting the other telco providers to shame.
Recommend to their service anyone who is looking for a decent amount of data in contrast to pittens offered else were.
Pretty good deal and connection is good !
Pretty good deal and connection is good ! Easy to register, SIM card delivery to your home ! Very handy ! Bills send to email , easy to check , got bills reminder every month !
Why no optus messagebank
The overall offering is good and customer service is good. However the big minus is the lack of message bank which overrides the positives, the system in place means a lot of callers don't leave a message. Why are you not accessing Optus Messagebank? I will need to change my 2 accounts over because of this this.
- Verified customer
Cut me off and overcharged on Bill
I joined the $18/mth post paid plan - was charged $28/mth 2 months in a row. Then my service was terminated for no reason and I had to contact them to switch back on. This took several hours leaving me without a phone all night.
Lost my old number with Circle Life when transferring to other
Please reconsider using you main contact number with Circle.Life because you may lose you number forever. It happened to me when I transferring from Circle Life to other. I paid bills, talked with Customer Service before termination as they asked. After activation the porting on 30/03, I waited for 1 day but the porting still not complete. On 31/03 my account was terminated. Thought it would be the problem with the new service I have tried to contact them many times until I got a reply said that my information I provided for porting is not matc...h the details available on the Circle.Life system so Circle.Life didn't approve the request. They asked me to contact the Circle.Life to correct my info and reactive the old number so they can re-transfer. When I contacted Circle Life on 14/04, I found out that nothing were wrong with my info I provide so I wonder why Circle Life did not allow the request? Live supports also told me that they are gonna reinstate my old number so what I need to do is just to wait the confirmation email. I waited for 2 days but there is no emails. I contact Circle Life again on 16/04 and they re-assured that I just need to wait, the reactivate is in progress, When I asked for how long, they said they don't know because it is not an ordinary request. On 21/04, I contacted the Live Chat again and they said the reinstating may not be performed since my account were already terminated, When I asked why they didn't say that early, they told me that they will check again and will email me within the day. I kept waiting until today but there was no email coming. Today I contacted Circle Life again and asked them just tell me the truth. Then they said that my account cannot be reinstate because it is over 7 days from the termination day. What a funny story about the customer service! So, that was how I lose my contact number.
Signing up was smooth but exiting was horrible
Being fair the promotion they ran was not bad - first 4 months free, and the coverage in Sydney metro was better than Amasyim at least although not as good as Kogan or Catch Connect.
However, I requested to port out on the last day of March and my current provider confirmed that they were waiting for Circles life to release my number - on 31/03. The porting didn’t happen until 3/04! I have ported my number among various telco providers over years and it was never this slow. All providers used pro-rata for the extra few days in the new month ex...cept this Circles Life. I was with them for not even 60 hours and I had to pay for the whole month 30 days which is not fair at all! They told me this was the rule when I signed up. I felt sick like swallowing a fly - if they held your service not releasing until the new month then basically you have no position to argue with them. $28 is not a big deal but I don’t think they play a fair game. Then I chose to just pay the bill and let it go. I realised that there is no way to pay them unless you’re still their customers! They only have the option of D/D or going to the app to set up D/D when I looked everywhere for the payment method. If you’re not their customer any more you can’t even use the app. How funny it is! When you are being nice to pay them even if it’s not fair to pay the full amount, then you can’t even find an account to pay!
- Verified customer
Overall Circles.life has been very good
$28 for 104GB of data on Optus + calls. Has worked out really well. The app is a little annoying in that it serves up advertising for referrals and doesn't give detailed breakdown of data usage, but works well.
S**t customer service, Poor reception
Please avoid getting Circles.life. There customer service is so bad like they don't care about their customers. Their network coverage is even worst than that. I live in regional area where Optus works perfectly bit not Circles.life. Don't know why
confusing customers to take their money
They sent me a 3 months bill for a sim i didnt even activated, been able to use.
they not allow to cancel my account because i have unpaid bill . There is noone talk to just online chats chats chats...
the customer service is unreliable they never follow up as they promise, just hang up and say they are too busy to wait until the case is completed,
- Verified customer
Much better than the likes of Vaya and Kogan
I live in Dandenong, Vic and I get about a 40 to 50 mbps speed, which is comparable to actual broadband. Other than that, I have 100gb of data for just $38. I mean is that a steal or what?
Their mobile app is also hassle-free, again not like Kogan's.
I have contacted the customer service a few times (in this busy time of COVID-19) and have never went to a queue. They are very quick and helpful.
- Verified customer
Reported to the TIO and ACCC. Cancelled sign up deals and ambiguous fine print.
Terrible company to deal with. They cancelled the offer I signed up for the day after I made my first payment 1 month later. They should never sign up a new customer to a deal that is offered and approved at sign up and then cancel that deal because you don't match their ambiguous criteria at a later date. When questioned their vague response was the instant I went to another telco. YOU SHOULD TOO!!! They also don't have the voicemail option of recording your own message only a voicemail sent via text. This is useless if you are running a business and cannot personalize your messages. Also they never stop contacting you about referring someone for extra lame discounts. I'll now defer customers for free.
- Verified customer
Dodgy Invoicing-wonder how one they are still operating in Aus
Cancelled my service very first day but circles is still issuing me invoices a d deducting money from my account, I ve all correspondence regarding cancellation of my servjce, latest inv is attached
Horrible telco - Will steal your money
Signed up on the $28/month plan. We realized 2 weeks in that this service wasn't for us. By this point we hadn't used all of the allocated data, so we disconnected the sim and didn't use it again. We requested termination immediately but they said we can't terminate until the first bill comes through. Once the bill came through we had $130 in pay as you go charges, despite not using more than the allocated data.
Requested a refund for the 'pay-as-you-go' and the customer support said no
Dont go- this is a scam
They say after $10 discount its $18 and they keep issuing bills for $28 every month, They dont change the bills even though you asked to, then suspend your connection incoming and outgoing in the same time. Is someone dealing with this SCAM please contact "The Telecommunications Industry Ombudsman"
This company has to be out from Australia.
Don't deal with this company, don't do it.
I bought a Sim card during a promo they where running (no contract), I had terrible data speeds so I decided to cancel.
They didn't reply to any of my emails so I went to the TIO. I finally received an email from Circles.life confirming cancellation of the service. I paid the outstanding amount prorated for that month.
A few weeks later I received another invoice, I forwarded them their previous email confirming that I have paid any outstanding amount and that the service has been canceled. They told me to forget about the invoice as it was an error.
Today I received this email from them threatening legal action.
i wish i could rate 0
I have used circles life for 4 months and never hated anything this much. ported in my number and it took them almost a week. even tho it was free the first 4 months, they asked for money every month!! customer service has no idea whats happening. talked to more than 20 different operator during this 4 months and they never helped me with anything. i was warned before about these guys. they would do anything to keep you a few extra hours in the service so they can charge you another month. if you are planning to transfer your number to another carrier, good luck with that. circles life will stick to your number and will do anything for not letting you go. Very dodgy and nasty company!!!!
I switched to Circles.Life about 3 months ago from Optus. I snagged a $10/month discount so am now paying only $18 a month for 20gb data- about half of what I was paying at Optus for a discounted student plan. The 4G coverage is brilliant as it uses the same Optus network. The number porting process was easy and straightforward. Data speeds are faster than my NBN connection currently, I typically get an average of 40-50m/bits down and 10-15 up on Circles.Life. Really happy with the service and app interface that explains the billing cycle. I'd happily recommend them to anyone wanting a value-packed alternative to the big telcos.
Questions & Answers
How do I set up voicemail please?
Major problems with this non VM service, especially if you rely on hospital & specialist/ government services.
A. private #'s (cannot see who has called)
B. gov. services , as a general rule, will not leave a voice message if they can't identify who you are on the # they have called. (epic fail)
You have been warned.
Thank you pianotech. Yes! I had not realised it was a non-voicemail service. This does make things a bit awkward as I do like to screen calls and not everyone leaves tex messages...
How is the massage bank working?
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