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Circles.Life

Circles.Life

2.7 from 373 reviews · View Statistics

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Peter

PeterGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Don't be scammed by them

published

They overcharged me and then refused to pay me a refund for over 6 months. Unless you enjoy spending countless hours on the phone discussing their inability to bill you correctly, run away.

Your better off getting a phone service with the mafia. Seriously they are so bad.

Never ever going with these guys again.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month18 GB
See all answers
Henry

HenryPerth, WA

It's terrible.

published

They will charge as much as they can, and when you find it difficult to transfer the old number to another company, they will try their best to prevent you from leaving and then stop responding.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
  • Verified customer

Very happy with my Circles.life service and plan

published
Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$38.00
Included Data per Month100 GB
See all answers
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JayJ

JayJMetropolitan Adelaide, SA

Such a fantastic service

published

I now have two Circle services. Fantastic using Optus network, generous data download. I’ve switched from Vodafone (been with them since day 1) and could not be happier. Such a great price and value for money

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$18.00
Included Data per Month100 GB
See all answers
afzali

afzaliMetropolitan Adelaide, SA

Terrible service charging 1GB for 10$ over limit, without any notifications.

published

Circle life trying to cut money as much as they can without any purpose or 1GB for 10$ over limit, and never send notification if limit finish. my plan is 100 GBs per months for $28. Every month I only able to use about 50GBs out of 100GB. my last bill was so frustrating and they charge me 112$ extra. Oh, I don’t know why. And they say that you used 20 GB in one night for 112, that’s impossible, as I remember I never used that much in one night, it really disappointed me. And I will never ever use Circle life after this plane.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per MonthA$28.00
Included Data per Month80 GB
See all answers

The reviewer stated that an incentive was offered for this review

SSmith

SSmithSydney, NSW

  • 2 reviews
  • 5 likes

Don't trust this company

published

They over charged me and refused to refund me, they ignored me when you complained. I cancelled my service and they continued to charge me. Don't waste your time switching to this service.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month100 GB
See all answers
Ben b

Ben bPerth

  • 2 reviews
  • 4 likes

100gb is actually only 55gb

published

This is a scam. Every month their usage is consistently different with what my phone says (see photos). My last 2 providers were on the same network and phone. No support either. Please anyone experiencing this report to the ACCC

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$28.00
Included Data per Month100 GB
See all answers
Linda L.

Linda L.Sydney, NSW

horrible service

published

My internet does not work
There is no customer service
have been left with no internet for 2 days.
Do not join circles life. They have a horrible service with no customer service.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month100 GB
See all answers

Circles Life - a complete YES!

published

Ive been on Circles Life for nearly 4 months. It's been as stable and fast as any other service I have used.
Don't ever think it is a cheapie fly by night - no way. As good as all high quality services. I download lots of tutorials (for video editing,photography) and the DL speeds are just fine. I am really pleased I moved to Circles Life and have no intention of leaving. Very satisfied customer.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$28.00
Included Data per Month100 GB
See all answers
Mobile Phone Service Providers

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Gareth_Jones

Gareth_JonesAU

  • 4 reviews
  • 5 likes

Great MVNO on Optus 4g. 100% Internet based, port in, port out, usage by phone App, all good!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$28.00
Included Data per Month100 GB
See all answers
Trung P.

Trung P.Perth, WA

  • Verified customer

watchout for data & no customer services what so ever...

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$38.00
Included Data per Month100 GB
See all answers
Jafari

JafariSydney, NSW

Absolutely love the customer service and value for money.

published

Recently switched over from telstra and haven't been happier.
Customer service is great. Very quick response and all queries resolved promptly.
Coverage is better than expected. No major issues or drop-outs.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$28.00
Included Data per Month200 GB
See all answers
jayogden7

jayogden7South West, WA

Perfect Service Provider

published

Circles.Life is astoundingly cheap delivering high quality customer service and great mobile plans. The network coverage is pretty good, just spotty here and there, but something I can live with (I live in a rural area). While sometimes (once a day max) my data stops working, it is fixable by turing it off and on again. Data download speed as of me writing this right now is 78MBps. Porting numbers is a fast and easy process and even resulting with a a failure can quickly be reinitiated as they tell you the cause of failure. I can't speak for anyone else here but in my experience so far, this is a great provider

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$38.00
Included Data per Month100 GB
See all answers
Alex O

Alex O

  • 2 reviews
  • 5 likes

Very fast, but dodgy data usage and billing

published

Very fast and low ping (near an Optus tower) but... company is a scam. The data usage does not match phone/router usage and the billing is deliberately confusing for something that should be simple (sadly becoming the norm). The worst part, when attempting to cancel/move your number will be terminated forever, no porting. They will then delete your account before sending the last bill and they only way to pay is logging onto their app, which now you cannot do. I’m still attempting to pay the last bill now, about to contact the ombudsman.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
Peter

PeterSydney, NSW

Terrible customer service.

published

Terrible customer service. Could not transfer my number. No phone contact. Email contact is terrible as they take days to respond. If you want to use your phone, do not use this company

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
Mobile Phone Service Providers

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从军 王.

从军 王.

  • 2 reviews
  • 1 like

High quality

published

I have a excellent experience with service, data speed etc. recommend Circles.Life. Data speed is unbelievable fast. Price is reasonable, recommended the other people. Now Instead of I have cancel my house WiFi, I highly trust Circles.Life

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per MonthA$30.00
Included Data per Month200 GB
See all answers

The reviewer stated that an incentive was offered for this review

Matt

MattSouth East Queensland, QLD

  • 3 reviews
  • 1 like
  • Verified customer

Give them a wide birth!!

published

Purchased pre paid sim and 2 weeks on are still waiting for them to port the number over. 2 complaints to customer service and no response!! Absolutely useless. Purchase at own risk!!

Incentivised ReviewNo
Kath

Kath

  • 2 reviews
  • 1 like

Beware of this company

published

They blast you with emails saying that your data is reducing but they never send you the email that says "We've given you 3 free GB to tide you over" then they start charging you through the roof. They billed me for over $250 dollars and got a debt collector onto me. I paid it off and now they are sending me more threatening emails saying I owe more money. Don't go there. They are outright thieves..

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
tsnm

tsnm

  • 6 reviews
  • 6 likes

Disappointing!!!

published

Really hopeless customer service and inefficient data update which will always cause you to pay extra every time. Took 17 days to respond to my email and that too with irrelevant information not really responding to the issue

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
GEE-SHOCK

GEE-SHOCKSydney, NSW

  • 28 reviews
  • 5 likes

Positive experience

published

I think customer service is superb - every time the agent is caring.

Initially I had some automatic debit issues as they always need me to manually hit the pay button, finally fixed it after a few months which is annoying.

Regardless the 20 GB for $18 is a good deal.

I’m switching to other provider only because I have free mobile credits from NBN signup.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan Cost per MonthA$18.00
Included Data per Month20 GB
See all answers
Page 1 of 19

Questions & Answers

Muriel W

Muriel Wasked

Can Circle Life charge me if I dont activate the sim card? I have changed my mind about switching over to this company

No answers
Jessica W.

Jessica W.asked

Hi justed wanted to change my pH to my Optus no

1 answer
Daniel H.
Daniel H.

I really don't get or understand what you are saying. you can port out your existing number to circle ( Optus network ) by changing your network provider from your existing to other is one thing. changing your mobile phone that's another thing. I don't get what do you mean. that's a very shifty and doggy question to answer.

Glen H.

Glen H.asked

Why does this app say I using twice the amount off data my phone is saying and why can't I contact them and I have Reffer 5 people that's a scam don't Reffer anyone it's a scam so they get more people U get nothing

2 answers
Lee
Lee

Yeah they still haven't answered me I still have 0 resolution

I'm not sure what I can do

Have you moved from this company to another company as yet

If so what did you do about cancelling the automatic payments

Glen H.
Glen H.

Don't sure as there is no way, it's why I normally use a digital card which my bank just changes the 3 digit number on the back of ur card for Luke a day then they can't use it again but I like U as it's was a phone plan there got my real card and I can't see anyway of unlinking it only way I can see is to get the back to stop it at this point, I just so lucky I kept my old number and hadn't discounted from Optus yet

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes

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