Honestly, if I could give a ZERO I would! 1 star is too high of a rating for Citibank.
I'll keep it short and simple, I've had 3 bank evaluations of my property and Citi Bank was the only bank that devalued my house by $20,000! So my loan ended up being approved by the Commonwealth Bank (which also isn't the greatest, let's be honest) but it's much BETTER than Citi Bank. Take notice Citi Bank, unless you figure out the basics of banking and finance, and what it means to provide excellent customer service - you will fail in this business.
Do not bank here
Citibank has sent me a letter stating they are changing fixed payment options for my Classic credit card .
I DO NOT have a credit card or account with them. I spent a whole afternoon trying to speak to someone to sort this out but I found I had to have a credit card no. or account no. before they would speak to me. How can I have these, that's what I am phoning about. I just got shunted around and on several occasions they cut me . I advise you don't bank with this bank with service as bad as this.
Technical errors with website
I tried to sign up for a credit card on my mobile and the website was saying to correct the errors highlighted in red, however nothing was highlighted in red. I then tried to sign up on a computer and the same problem occurred. I rung citibank and they said it would take 30 to 40 mins to sign up on the phone. I was not interested in this option as it was too time consuming.
Banking online and Mortgage products
I would give Citibank a ZERO if it was available. Disappointed at how bad the customer service is , 3 calls to get a mortgage statement and 2 months later still nothing when it was a 4 day wait. Their App is rubbish compared to other banks and there shop front single representative in the Sydney CBD is atrocious.
If I could give 0 stars I would.
Wow, what a very bad bank! The Internet Banking is horrible!!! You think a bank would invest in a good platform to use for Internet Banking but you can tell they just don't care about their customers. Their customer service is just as bad! I advise everyone to stay away from this bank. I found ING Direct to be 100 times better! I don't like the big 4 banks in Australia, they charge huge fees if you want to travel compare to ING they don't charge anything.
Excellent online and phone customer support. Live chat isn't a bot!
I've been with citibank for 7 years, but my account has been inactive for many, with me just logging on to check my funds were there occasionally having moved back to the UK. When I returned to Australia this meant I had a lot to sort out, and the online chat service were fantastic. And when there was something they couldn't fix online, they called me! Super helpful. Noticeably better than most customer service.
Zero Fee Account but poor overall service
The Citibank app is getting better but still isn't all that great. Far too many SMS codes required to do simple tasks. No quick balance check either. Free account is nice though.
Phone support can be either adequate or problematic due to poor English skills.
Never had a single response back after lodging a fraudulent transaction complaint. It was only after I lodged a second complaint threatening to take it to ACFA that the funds were returned, still nothing sent in writing. Not good enough really.
Citibank = amateur banking operation.
A New Customer
New Customer - assessed by a 'bot' and rejected. To Citi Bank you are just a number. Don't waste your time, look at one of the smaller local banks. Shop local
Applied for credit card, got it all approved, the customer service reps are the hardest people to talk to little English and when you dont understand them they end the convo. Absolute rubbish. If someone from Citibank see this look up my phone number and find who I talked too see how useless they are. Get some Aussies working the phones for god sakes, or atleast people that are reasonable and easy to communicate with. Lost a customer.
Unprofessional and incompetent. Avoid them at all costs!
I applied for a citibank credit card a few months ago. I had to endure 3 painful weeks of phone calls back and forth to their off shore call centre. The staff seem confused by even simple information, and had a great deal of trouble understanding and verifying my payslips. Finally they verified my income as $194K per annum, and established that I had little debt and considerable assets. Later that day I recieved an email telling me that I had been rejected for a credit card with the minimum credit limit. I can only assume that they are not inte...rested in people who are able to pay their bill every month, and instead find people who are more likely to become indebted more profitable. My previously good credit record will now be sullied with this rejection. My bad experience with Citibank got worse a couple of days ago. My partner had a personal loan with Citibank many years ago. It was paid off and should have been closed in 2015. We are currently trying to finalise a mortgage for a property we have purchased. Apparently Citibank never closed the loan when they should have, and claimed it was closed in October this year. However it still appeared as a $50K loan on my partner's cridit record and has threatened to make getting adequate finance difficult. It took another excruciating phone call to the offshore call centre and escalating the problem from the confused and obtuse person on the other end of the line to a manager to finally get any action taken. Eventually they emailed a letter verifying the loan was closed, but the whole process has delayed us getting our mortgage and left us with a bad taste in our mouths. DO NOT bank with them. They are incompetent and unscrupulous.
They closed all their branches in Victoria. I tried to go to their Citigold office instead but they have lift security to stop you getting there.
Their call centre is really poor. I have been told to expect a call in 2-3 days for 2-3 weeks.
Their internal complaints resolution service is merely the same people you get when you ask the call centre people to speak to their supervisor.
The only choice disgruntled clients have is to complain to AFCA. If Citi does not already understand it has serious client service issues, perhaps a number of AFCA complaints will get their attention.
Good card but the app and security annoying
Have had an account with Citibank for four years now. Card features are good but trying to move money out of my account is a real pain requiring tokens and sync with mobile SMS messages etc just to transfer $50 to a friend. Is a pain in the A so dont really use it anymore. My other bank doesnt require all this security stuff to do basic everyday banking. Losing customers because of the security maze that is in place so its difficult for customers to move their money. Then lengthy phone conversations with script readers in the Phillipines. Hmmmm
Citibank suck. 1.2 stars out of 5 with over 500 reviews explains it all
I can't change my mobile number with getting a handwritten signed letter, it makes no sense. I wrote asking for another alternative but had no response. The customer service is poor.
Worst customer service EVER!
Called their offshore customer service centre in India. Terrible experience, I had one simple request of canceling my in-progress application but they put me through to multiple people and none of them could resolve my issue.
Sneaky and terrible customer service
Citibank sneakily charged a credit card annual fee a month before it was due, so I was not given the opportunity to close my card in time to avoid the fee. They basically made me pay a year's membership for a year that I'm not using. Then they closed my online accounts so I am unable to get copies of the statements to demonstrate what they have done. Avoid at all costs. Try American Express - they do customer service a hell of a lot better and can handle requests via online chats, transcripts which you can keep copies of as PROOF.
Could give them zero out of 5
I've applied for the Citibank credit card which offered 150,000 Qantas Points. The website shut down half way through without letting me upload supporting documents, but I have still received 'You've submitted your application' email. Few days later I called them and discovered that they declined application due to 'no reason'. After multiple chats with the offshore call centre I discovered that the rejection was because no docs were submitted. I uploaded those docs manually via the 'manual' link they provided, but they asked me to send them a...letter (!) with the request to reconsider the application, because they were not able (!) to reactivate the existing application in the system. They did not want to admit that it was their technical issue on their website, even though I had a screenshot provided. In the end they still declined my application. Went to Westpac online applied for black card got approved with 15k limit instantly , card arrived in the mail within 7 days. so to me citi bank dont really care about customers service and by this meant they should be called crappybank. Completely unprofessional and feel like being cheated by them. This is also the problem with banks In general where outsources their call centre jobs to Philippines or India , utterly and completely useless. STAY AWAY from crappy bank if your want their craps. Just read the whole 41 reviews about crappy bank looks like everyone has the same bad bad experience with them.
Don't waste your time
Don't bother getting shitibank unless you are willing to deal with the hassle they put you through. Endless phone calls and you will continue to talk to different phlebs from one to another that will give general answers and the error that they caused not resolved. There is no continuity. After confirming my name multiple times, few months on i still have not received my frequent flyer points. One of the customer service told me to change my frequent flyer name!! I have had no problems with any other credit card providers with points transfer. Their whole system is flawed, dont get me started with online banking.
Don't have words to describe how terrible the service is. Still don't know if my credit card has been accepted or rejected cannot work that out. Don't waste time please
Worst customer service i have experienced in 2 decades
apply for a balance transfer credit card, no progress in three weeks. Every week, different staff called me and asked the same questions; the next phone call is about the confusion from previous phone call; didn't know "job title" or "occupation" in English when trying to ask me what is my job. After i made complaints to team manager, my application is declined one hour later, despite my income is in top 3-5% of tax payers and moderate commitment. Ask them the reason, saying couldn't provide enough pay slips to supporting my income, despite th...ey never ask me to provide additional documents in multiple phone calls, despite i have uploaded two years PAYG summary. Not worth the trouble even considering the 150k Qantas points. Avoid this bank at all cost!
Credit Card Disgrace
Yeah really disappointing. I applied for the Citi Credit Card Qantas 150k rewards online. I was not able to progress through the online system. I re-applied 5 weeks later, only to be told that I had been declined back 5 weeks prior. I have a great job, house etc. I spent an hour on the phone only to told its ultimately the banks decision, and not providing any reasons for the decline stating "you dont see KFC telling its customers what the secret recipe is, so we can t tell you why you were declined...".
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Questions & Answers
Hi I was very interested in investing a large sum of our life savings as Citi interest rates are slightly higher than the rest ,( every bit helps) ,should I be in doubt? Cheers
I am planning to move to citibank for my mortgage. any feedback wud be highly appreciated.
How do I get in contact with the CEO of Citibank, Allan Machete? I rang customer service and they refused to give me his contact details.
If he wanted to make himself available he would. Im guessing he's sunning it up un the bahamas living a lavish lifesyle compliments of the account holders. Embezzlement fraud comes to mind. Not a bank you can trust. No physical presence, just well put together showy website anyone can do. Smoke and mirrors. Customers have a false sense of security if conned by the glam adverts. Charged $199.00 set up fee they dont tell you about, and all the other fees they dont tell you about. Then if you want to pull a slab of money you cant. Funny cash slabs are dissapearing from customer accounts. Oh and user auth revoked, accounts getting shut down. All stinks of SCAM to me.
Just reading through all complaints, issues started last year. Revamp? Applicants with good jobs and credit history are being denied, which affects their credit rating negatively. My hunch is they will accept big chunky money applicants, have a spending spree on that but are in fact cashless and do not have available funds to payout legitimate account holders, hence the runaround or account blocks for various reasons. Get my drift people. Get out now. You have just been robbed. I say, lets us people here start up a fancy website, take peoples money, spend it on a lavish lifestyle, we win... I would suggest you report these guys #citiscam to the feds and current affair.
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