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where's my money
On the 1 st June we were advised that NAB would be taking over the Australian operations. So if you are transferring money from the USA WE NEED TO NOW USE A NEW SWIFT CODE (NATAAU34)So on the 6th june I transffered from my Cit USA account $50000, guess what 2 weeks later and 12 hours on the phone to Citi USA I get told the funds had been rejected by Citibank Australia and would be returned to my American account Less money market fees so I look what was returned and they deducted $2949.60 US out of my account ( outrageous) no wonder theY have ...record profits but it gets worse, In between finding out it didn't go through I needed another $35000 so 10 days later same think but still haven't seen the money returned to my US ACCOUNT AND THINKING THERE GOES ANOTHER $2500 US Complaining to Citibank Australia I get a letter telling me they never got the transfer and if I want to take it further I need to complain to email@example.com rather than accept that they screwed up and admit there fault they are trying to send us on a merry go round and give up. To date I have lost nearly $8000 Au from my account and not received a cent . I've been a Citibank Premium card holder now for 22 years but when the anniversary to renew my card comes I think twice . Citi get off your butt and sort this out and return my fees .
new NATAAU34 swift code not working
Once I read the reviews here I knew it wasnt just me with this issue. So it confirms there is a universal issue with the new swift code given out on 1 june 2022 to ex-citi bank AU holders. Now moved to NAB. when you search using any of the online swift search tools this NATAAU34 does not exist. What does exist is NATAAU33 which shows NAB 800 Bourke St Melbourne Australia. So I know the system is working. NAB are insistent that this is their new swift sort code. But no other instructions seem to be aware of it. I suspect someone somewhere has forgot to press the right button. Hope they get it sorted soon.
Got rejected based on the nationality
Successfully opened the global currency account in Feb and transferred a decent amount to the bank. Wanted to open a savings account with them in May, received a confirmation email that they verified identity and silence. Calling today to learn that I got rejected (great salary and credit score, permanent resident with full time job and decent money on THEIR account).
Had chat to a few friends and all my Russian friends got rejected. SHAME!
What a joke
I had a credit card and it had a zero balance so requested the account to be closed, so they closed it. Four months later I had debt collections call me as I had not made a payment, told them my account was closed, well that's when the saga started to the point of sending me crazy. Three different advisors told me it must be a scam call because I didn't have a balance, I sent them a message, they sent me a reply message telling me the same thing - zero balance. But I still kept getting collections call me every few days. So I asked if I owed mo...ney why was the account closed? And why was my direct debit stopped? Nobody had an answer for this. I eventually got a lady tell me at some point I must have decided on a "Regular payment" schedule, apparently it was this balance that is kept separate from the card balance, so after weeks and weeks back and forth trying to speak to people who cannot speak or understand English and the customer service emails that respond to every one of my emails saying sorry my complaint was not resolved, nobody could tell me my balance because the account was closed it was not visible to me or them, just this little amount that was kept separate as a regular payment option - that nobody could see. So I kept a record of my payments and called for a final payout figure, so after getting screamed at by some dude in Mumbai because I refuse to give him my drivers license number, I am no closer to getting this resolved. Citibank would have to be by far the worst bank I have ever dealt with. They do not understand the questions, they hang up on you rather than try to find an answer, they constantly send you messages to open the message you need your dob but it tells you its incorrect and it can't be opened, this just goes on and on day in and day out. I don't get a statement because the account is closed, I cannot view any details online because the account is closed, customer service cannot see anything because the account is closed. I just keep paying money into something I cannot see - what a disgrace.
Never thought I would pity NAB
Unable to reset my internet password without waiting for a replace credit card to be issued. I had actually been on the phone to Citi 4 times that day due being cut off / line drop out and each time my identity was verified with questions and sms with one time codes. Yet the consultant on the phone calmly said that the only way to reset my online password included the CCV on the back of a card I cut 2 years ago. No alternatives or exceptions and absolutely no help.
International transfers stopped working
Received a letter stating swift code change from 1 June due to merger with nab. New swift code doesn't work even though we tried it on 6 June well past 1 June. Call centre answered quickly but didn't know themselves.
Citibank Australia - painful 'customer service'
Citibank used to be really good. Recently tried to update my personal details and it's been one excuse after another. Then they blamed me for not 'responding' (luckily I cc'd the AFCA), they ignore questions like HAVE they received my request to update my details via email (why would I resend if you claim not to have received it?!) and what kind of things (like receipts) they needed for specifics... it is an ongoing nightmare... have asked if NAB can intervene given they've taken over Citibank so I can take my personals in-branch and just sort it out...
Do not be tempted with the cash back for new loans and refinancing.
After refinancing and taking up a new loan with Citi I have to say it has and continues to be the most painful experience Ive had in over 20years of banking. From dealing with the incompetent solicitors they use to action their paperwork through to the call centre staff who have no idea how to assist or even understand basic requests.
3 weeks post settlement we still have not received any correspondence with log in or account information. Furthermore, after 4 days of continuous phonecalls /emails we have been advised that further paperwork is o...
Genuinely terrible service
Recently moved from Amex platinum (outstanding service for 6 years btw) to Citibank Prestige. Not a cheap card for $700, but the service is terrible and everything they could get wrong they have. Extremely frustrating - I've had the card two weeks and I want to leave.
Shocking customer service and honesty
I have now had 2 dealings with this organisation and they have both been as bad as the other. The first time they informed me my card had been approved with a high limit and then when I received the card it had a low limit. When I rang to discuss they said they would call back. In total, I rang over 10 times and they would never call back and kept saying they would fix it. I finally cancelled the card. The second time, before I had even finished my application I got an email saying my application had not been accepted. These guys wouldn't know ...what customer service if it ran over them in a truck. How they have a credit/banking licence is beyond me My objective is to let people know how bad this company is so that people don't waste their time as I have. I ended up spending hours trying to deal with them and achieved nothing
Card did not work overseas, however with some delayed customer support started working again
I originally gave 1 star as the card did not work overseas even though I called Citybank in Australia before going overseas, provided details of my trip including dates and country and was assured the card will work fine.
I tried to contact City bank by phone with no reply, sent emails with no reply so far, tried to contact through their site (secure mail), it said "Scheduled maintenance currently taking place".
However, in a few days I could get through and talked over the phone. They re-activated the card and it works fine now.
I believe it was on maintenance and unreachable due to acquiring City Bank by NAB.
I opened a Citi online savings account attracted by the honeymoon 4 months bonus rate. Also there were no requirements for regular deposits or debit transactions in linked accounts, which many other banks require. It was always my intention to park my money there for the 4 months and then move it elswhere.
Everything went smoothly until it was time to recover the funds, then it got very frustrating and incompetent. Firstly there is a limit of $100k per day, (even to a linked account at a big 4 bank set up when opening the account), but ...wait there is more, the 100k transfer won't happen on that day but the next, so to move the money takes many days. Then "the system" (no human hands involved) flagged the 100k as suspicious and locked the account. So instead of telling me or contacting me or putting a notice up when I tried to log in, they simply locked the account and when I tried to sign in I got a message to try again later. so after a few days of trying again I rang them. Then it was all my fault, I needed to use a different browser, and clear my cookies and history etc, even the customer service reps (and their supervisor) didn't see that the account was locked. Finally after 4 very frustrating days, many phone calls and login attempts, the penny dropped with them and the problem was solved. So to summarise incompetent and poorly trained staff and clunky systems that don't give the correct error messages.
Worst Bank with Worst Customer Support
Never sign up for this garbage bank. Zero customer service and support, agents can’t speak English properly and doesn’t understand customers. All products of citi bank is useless and bad.
No matter what I will never bank with Citi bank again
Declined my credit card application even though I have very good credit rating and never been declined any credit card application before. When you call the Citi bank customer service to enquire, the same person answers the phone and gives you the same stupid explanation every time.
Also moved my money to another Australian bank but I have been told that the transaction will take 2-3 business days to process now I will not have any money and waiting for this stupid bank to transfer my money.
Moreover, this cheap bank is going to merge with NAB so it'll be even worse than now.
Worst Bank in the world
Don't answer the phone it just goes round and round in circles continuously trying to get you to do everything online. If in the very limited chance you get to speak to someone they don't know what the doing. I tried for days to try to get a minor credit card problem fixed where as I could not use it to buy any products or book a car online. Every time I did manage to get through to Citibank they told me the same thing there was nothing wrong with the card which was rubbish. I would never use this bank again
Questions & Answers
I have 2 Citibank Credit Cards, one I have not used in roughly 20years. I tried to cancel it as obviously I’m do not want it. Always pay the Annual Fee on time. Rang up got what sounded like a Phillipino gentleman ( very very hard to understand) & ask Questions about my Other card I do use, which he was quite happy to talk about. I than asked him about Canceling the card Iam NOT using, he said I can’t cancel that card because I couldn’t prove to him I was me. GO FIGURE!!! It is absolutely ridiculous!!!
I’ve tried to report credit card fraud on a number of occasions but debits are still unlawfully being made on my credit card that I thought had been closed. I’m now trying to close my new credit card, but now they’re saying that I have an outstanding payment against this card too. I have not used my Citibank card for years, but now there is a debt of over $1000 through Marleyspoon deductions that are not mine. What can I do? I’m also worried about losing my credit rating. Worst bank in the world!
Hi I was very interested in investing a large sum of our life savings as Citi interest rates are slightly higher than the rest ,( every bit helps) ,should I be in doubt? Cheers
If you still have a mortgage put the money in an offset account at your bank and reduce your interest exposure. You will get at least 4% that way and you pay down your loans quicker as well!
Thankyou , We did that ,sold the asset, now looking to invest “safety “? Cheers
Stay away from citibank. Just got ripped off and lost nearly $26,000.00
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