2Citibank

Citibank

 Verified
2Citibank
1.2

879 reviews

PositivevsNegative
4% · 33835 · 95%
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Transparency
1.3
Customer Service
1.3

Reviews

879 reviews
Stephen L.
Stephen L.Greater Melbourne (Inner), VIC2 posts
  Online

Worst bank ever!

Been with citi 13 months.
Main focus is selling dodgy products.
Worst customer service. Struggle to understand what they are saying.
Recently increased minimum paymetns from 1% to 2% with no notice or explanation.
Worst excuse of a bank ever Show details
Elena
ElenaSydney, NSW9 posts
  Online
Transparency
Customer Service
Anthony K
Anthony K6 posts
  Online

World Worst Baking Corporation In Existence

Don't think you can get any worse than this bank in the entire world. Operating like a third world entity. Customer service 0/10, online services 0/10. Be careful they are into malicious tactics with an intend to drive you in and keep you locked up. Stay away from this organisation, you have been warned. Show details
KOL
KOL
  Online

Extremely bad customer experience. Shocking. Closed account October still getting statements in February!

Absolutely horrendous. Do not action what they promise. Shocking. Worse bank
Tim H.
Tim H.
  Online
VINNIES
VINNIESSouth East Queensland, QLD16 posts
  Citibank

Worst Bank you can deal with that just doesn’t care about customers

Worst Bank you can deal with that just doesn’t care about customers and you tell not to sell your details to NAB and not to transfer your accounts to NAB but still go ahead and transfer you without your consent. Show details
Shaina P.
Shaina P.Sydney, NSW
  Online

Worst experience ever!

I’ve never had so much of an issue applying for a credit card. Show details
mehran A.
mehran A.Sydney, NSW3 posts
  Verified Online

SHAME

95% negative feedback? Unseen.
It was a bad bank now under NAB is terrible. Staff over the telephone have no clues.
Leave your house, catch the first person on the street, ask them about banking, they would know more about banking than Citi employees. It is a disaster.
I cancelled my additional card holder’s credit card still getting random authorisation. Unbelievable! What a mess.
Called them, wait and wait and dealt with people with no clues. No wonder their shares have gone down so much. Show details
Steve
SteveSydney, NSW10 posts
  Online

Terrible service

I applied for a small loan and it took nearly a month to only be rejected. I went to Westpac and was approved very quick and had the money in my account in 2 days. Show details
Transparency
Customer Service
Kingo
KingoPerth, WA75 posts
  Online

Rapidly downhill after being taken over by NAB!

Was very happy with Citibank and always provided a fantastic service. Has gone down hill rapidly since being taken over by NAB "all about money". Citibank staff were great and always very helpful, however now that they are controlled by NAB and their ridiculous procedures, they won't / aren't able to provide answers to questions, fob you off saying that the matter will be investigated and you will receive a call back providing information as to what the issue was - doesn't happen. Totally incompetent now and beyond difficult to deal with. Funny that, had the same experience years ago at NAB! Show details
Candy C.
Candy C.
  Citibank

do not bank with citi

I have attempted to close my credit card a number of times, only to be hit with small fraudulent amounts charged to my card stopping them from closing it. This continued after I was told all amounts would be credited and account closed. I have since been sent a letter addressing my complaint that not only showed the fraudulent amount still to pay it also states my account can not be closed for a further 30 days and additional charges may be applied Show details
Tubbs
Tubbs43 posts
  Verified Online

Terrible bank

I applied for a credit card, was approved and received my card in the mail. I activated it and started setting up a few scheduled Bpay payments using their internet banking (not actually spent anything at this stage) and my account and card were shut down. I called and spent hours on the phone and was told their security team shut it down. it was a nightmare and at this point I still haven't got it working again. operators are off shore and are useless, they barely can understand a word Im saying. Show details
asc
asc13 posts
  Online

worse than having your teeth pulled out

Called Citi regarding payall issues and was on the phone for over an hour. The supervisor Chris then said she will lodge a complaint on my behalf and will call me back that day. No call. No nothing. Called again this morning and the offshore agent simply cut the line the moment i said i want to speak with Chris. This company is the WORST ever to deal with. If you value your time and mental health, DO NOT do any business with Citi.
P Y.
P Y.
  Online

Stay away from Citibank

I have been with this bank for twenty years and they have lost my bank balance. They keep blaming ASIC but it is just a trick for Citibank to steal my money. They won't give me access to my bank account and keep telling me to fill in their Unclaimed Monies Refund Request Form.
ski48
ski48Sydney, NSW13 posts
  Online

Lies and more lies

This is the second review I have put on regarding dealing with new credit application approval and unsuccessful with the phone call service.
He got to the point where I had to speak to a manager today the amount of lies that I had been told through their phone staff over past week is unbelievable.
Waiting for final outcome now other than that I strongly urge everybody to stay away from the city bank phone service.
You would not know who you're talking to just some desk jockey anywhere in the world the most frustrating thing I've had to go through just to try and get a credit card through this lot.
Never again Show details

Questions & Answers

David P.
David P. · Citibank

Has anyone tried retrieving money stolen from Citibank credit cards because of Citibank's poor security. I received a call from Citibank offering to help me pay for amounts owing on my card. As I had not used the card for several years, I was naturally surprised and immediately cancelled the card. They reissued a new card, which I have not validated, as they have not retrieved the monies scammed from my account. The bank know who the scammer is, as they have retrieved one of the withdrawals, but have refused to refund the balance owing. In addition, I had a credit balance in my account and they have stolen this as part payment of monies that were scammed. As they are are aware of the identity of the scammers and have also stolen money from my account in the same manner as the scammers, they are both complicit and participants in theft

daniela2104
daniela2104 · Citibank

Has anyone has issues not receiving their velocity points once apply for a credit loan?

daniela2104
daniela2104 · Citibank

Has anyone had issues not receiving their velocity points once approved for a credit loan with Citi Bank? If so, do you know the reason why?

See all Citibank questions

Details

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Contact info for Citibank

  • ABN: 88004325080

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