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Citizen Watches Australia

Citizen Watches Australia

1.9 from 30 reviews · View Statistics
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Reviews

1.9
30 reviews
  • Product Quality
    2.1 (16)
  • Return Claim MadeYes (7) · No (9)
  • Warranty Claim MadeYes (11) · No (6)
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Phil G.
Phil G.Sydney, NSW
  • 3 reviews

Really appalling after-sales service

published

I bought my watch in October 2021 & my battery failed in just over 4 months. The watch is under warranty but to get it replaced through Citizen (even after I dropped in to their service centre in Chatswood) will take 2-3 weeks. I can walk into my local jeweller at our small shopping centre & have it done there & then in 5 mins. No they take the watch & then put it into their bulging service requests. (That I could see through the window). Either they’re severely understaffed or their watches have a lot of problems. And IMO my watch was not a cheap one - close to $300. Not good enough Citizen. Never again!

Product Quality
1/5
Incentivised Review No
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Homer
HomerMurray Mallee, SA
  • 2 reviews

Fine by me

published

I hardly ever do reviews- this is only because I’m bemused by the terrible ratings! I got an eco drive as a gift in 2012. I lived in a remote part of the top end with endless heat and high humidity, and did hard physical labour. Now I’m down south and still working. I’ve hardly ever changed the time. Maybe I was lucky and got the best one of the batch. I just glanced at the time on my iPad then looked at my watch, 3.45 almost to the second. It’s been excellent.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Shane
Shane
  • 5 reviews
  • 3 likes

Could be great if it didn't randomly change the time by an hour frequently

published

I like this watch except that every time I follow their instructions to set the time it will keep time for about a week and then change by an hour. exactly one hour. which is REALLY ANNOYING! especially for a watch. will never buy citizen again if they cant keep time

Product Quality
1/5
Incentivised Review No
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Do not buy Citizen.

published

WOW..I can't believe what I am reading. Bought a Citizen Promaster eco drive 9 months ago and like some others on here I looked down one morning to find the crown missing. I returned it to Wallace Bishop along with the warranty card only to be told by the repair centre that it is not covered because the watch must have suffered some sort of impact which it has not. I will never buy another Citizen watch and for that matter will never shop at Wallace Bishop again. I will also make an official complaint to consumer affairs due to the amount of warranties being rejected for the same reasons.

Product Quality
1/5
Incentivised Review No
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Marshall
MarshallGreater Melbourne (Metropolitan), VIC
  • 60 reviews
  • 65 likes

Worked brilliantly until .....

published
Incentivised Review No
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Tony Q
Tony QSydney, NSW
  • 2 reviews

Absolute piece of rubbish

published

Was given an Eco Drive 6 years ago to the day as a birthday gift.
Apparently cost my family over $700.Had no end of trouble with it.
I've had it back for repair 3 times.It stopped working again recently and Citizen
have now ,quoted $360 to repair it,saying parts are worn.
It took over a week for them to review my watch and give me the bad news.
Poor quality product and customer service.Do not buy a watch from Citizen ever.

Product Quality
1/5
Incentivised Review No
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Div
Div
  • 2 reviews
  • 2 likes

Avoid - Avoid - Avoid

published

purchased a Citizen Eco Drive watch with a 5 year warranty. I returned it to place of purchase for repairs under warranty, it never worked properly again. Was unable to return it to store promptly due to Covid-19 lock downs & now even though it is still within the 5 year warranty period they don't want to honor it.

I have loved this watch but their after sales service is absolutely terrible, can't never get anyone on the phone.

I will never buy another Citizen watch.

Product Quality
2/5
Incentivised Review No
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Monica
MonicaMelbourne
  • 3 reviews
  • 2 likes

Worst watches and customer service, within few weeks send for repair and after that still not working properly.

published

Unsatisfied and product is still not in my hands and expensive for cheap quality. Selling faulty watches and never accept.

Product Quality
1/5
Incentivised Review No
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Tanushree
TanushreePerth, WA
  • 2 reviews
  • 1 like

Very poor product and service centre performance

published

I have bought a watch from Citizen, and within 2 months found faulty. It was very frustrating and sent it twice to a citizen repair centre in my state. However, they did not find any fault. After that, with the help of Citizen in US, I sent it to New South Wales centre and they found out the fault, and according to my claim they sent a new one. However, within six months, the new one had the same issue (being slower). I had to pay to send it again to their centre, and I am waiting for a month, but the product is not my hand. I must not recommend to buy a Citizen watch.

Product Quality
2/5
Incentivised Review No
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Julsie
Julsie
  • 2 reviews
  • 1 like

Useless Citizen Watches.

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Kate
Kate
  • 3 reviews
  • 3 likes

Poor warranty band not covered.

published

$400 plus for watch. Right from beginning it would unclip while being worn and then wouldn't clip up at all and a silver clip fell out. Worn only on special occasions approx. approx. 10 times. Returned it to Jewellers (place of Purchase) to be told band not covered by warranty. That will be $70.00 to fix.

Product Quality
1/5
Incentivised Review No
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HsH
HsH
  • 3 reviews

Excellent service

published

Just got my watch back from Citizen. I had a faulty crown and after seeing the reviews here and knowing my watch was almost 2 years old I was expecting that I'll have to pay for the repair. Instead it was repaired with no questions and no issues in under a week. Very happy

Product Quality
5/5
Incentivised Review No
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Tom B
Tom BSouth East Queensland, QLD
  • 7 reviews
  • 2 likes
  • Verified

I Own 6, Never a problem.

published

I have owned this brand for over 50 years and the quality has only increased with time. I began collecting watches 20 years ago and have 4 ecodrives a battery model, and an automatic Fugu, I also have a modern Seiko auto which is not as accurate, not as well finished, and own other brands. Perhaps all the negative reviews here come from Seiko? Because I wouldn't have thought to comment until I saw all the negatives. Go to a watch forum, you'll find little complaint with Citizen watches I assure you.

Product Quality
5/5
Incentivised Review No
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Sam
SamPerth, WA

Money down the drain

published

I bought an eco drive Citizen watch from Zamels about four years ago and took it twice back to Zamels store for repair.
The first time the watch stopped working and the second time it drives late.
Both times the watch work accurately for a period of time (the first time for about 6 months and the second time for about 4 weeks), then drive late despite being exposed to light.
Do not buy any eco drive Citizen watch.

Product Quality
1/5
Incentivised Review No
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Jim
JimSydney, NSW

Misleading useless warranty

published

I purchased a Citizen watch overseas from a reputable dealer, the watch came with a five year warranty in the USA. The watch cost $600 AUD and is barely two years old and is only worn as a dress watch.
I recently went to adjust the time and the crown separated from the watch rendering it useless. After contacting Citizen in Australia for repair I was told the warranty is only good for one year when goods are purchased overseas.
Obviously these watches are not made in Australia and are imported into the country, so what sense does this make.
Citizen watches should stand behind its product but obviously does not.

Product Quality
1/5
Incentivised Review No
Warranty Claim MadeYes
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