?
? !
1 photo
Citizen Watches Australia

Citizen Watches Australia

1.9 from 26 reviews · View Statistics

Reviews

1.9

26 reviews
  • Product Quality
    2.3 (13)
  • Return Claim MadeYes (6) · No (6)
  • Warranty Claim MadeYes (10) · No (3)
Previous
Next
Marshall

MarshallGreater Melbourne (Metropolitan), VIC

  • 56 reviews
  • 60 likes

Worked brilliantly until .....

published
Incentivised ReviewNo
Belle Fever

Looking for Jewellery Shops & Brands?

Read the reviews for Belle Fever

1,014 reviews
Ad
Tony Q

Tony QSydney, NSW

  • 2 reviews

Absolute piece of rubbish

published

Was given an Eco Drive 6 years ago to the day as a birthday gift.
Apparently cost my family over $700.Had no end of trouble with it.
I've had it back for repair 3 times.It stopped working again recently and Citizen
have now ,quoted $360 to repair it,saying parts are worn.
It took over a week for them to review my watch and give me the bad news.
Poor quality product and customer service.Do not buy a watch from Citizen ever.

Product Quality
Incentivised ReviewNo

Avoid - Avoid - Avoid

published

purchased a Citizen Eco Drive watch with a 5 year warranty. I returned it to place of purchase for repairs under warranty, it never worked properly again. Was unable to return it to store promptly due to Covid-19 lock downs & now even though it is still within the 5 year warranty period they don't want to honor it.

I have loved this watch but their after sales service is absolutely terrible, can't never get anyone on the phone.

I will never buy another Citizen watch.

Product Quality
Incentivised ReviewNo
Jewellery Shops & Brands

Find out how Citizen Watches Australia compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Monica

MonicaMelbourne

  • 3 reviews
  • 1 like

Worst watches and customer service, within few weeks send for repair and after that still not working properly.

published

Unsatisfied and product is still not in my hands and expensive for cheap quality. Selling faulty watches and never accept.

Product Quality
Incentivised ReviewNo
Tanushree

TanushreePerth, WA

Very poor product and service centre performance

published

I have bought a watch from Citizen, and within 2 months found faulty. It was very frustrating and sent it twice to a citizen repair centre in my state. However, they did not find any fault. After that, with the help of Citizen in US, I sent it to New South Wales centre and they found out the fault, and according to my claim they sent a new one. However, within six months, the new one had the same issue (being slower). I had to pay to send it again to their centre, and I am waiting for a month, but the product is not my hand. I must not recommend to buy a Citizen watch.

Product Quality
Incentivised ReviewNo
Julsie

Julsie

  • 2 reviews
  • 1 like

Useless Citizen Watches.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Belle Fever

Looking for Jewellery Shops & Brands?

Read the reviews for Belle Fever

1,014 reviews
Ad
Kate

Kate

  • 3 reviews
  • 3 likes

Poor warranty band not covered.

published

$400 plus for watch. Right from beginning it would unclip while being worn and then wouldn't clip up at all and a silver clip fell out. Worn only on special occasions approx. approx. 10 times. Returned it to Jewellers (place of Purchase) to be told band not covered by warranty. That will be $70.00 to fix.

Product Quality
Incentivised ReviewNo
HsH

HsH

  • 3 reviews

Excellent service

published

Just got my watch back from Citizen. I had a faulty crown and after seeing the reviews here and knowing my watch was almost 2 years old I was expecting that I'll have to pay for the repair. Instead it was repaired with no questions and no issues in under a week. Very happy

Product Quality
Incentivised ReviewNo
Tom B

Tom BSouth East Queensland, QLD

  • 4 reviews
  • 1 like
  • Verified

I Own 6, Never a problem.

published

I have owned this brand for over 50 years and the quality has only increased with time. I began collecting watches 20 years ago and have 4 ecodrives a battery model, and an automatic Fugu, I also have a modern Seiko auto which is not as accurate, not as well finished, and own other brands. Perhaps all the negative reviews here come from Seiko? Because I wouldn't have thought to comment until I saw all the negatives. Go to a watch forum, you'll find little complaint with Citizen watches I assure you.

Product Quality
Incentivised ReviewNo
Jewellery Shops & Brands

Find out how Citizen Watches Australia compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Sam

SamPerth, WA

Money down the drain

published

I bought an eco drive Citizen watch from Zamels about four years ago and took it twice back to Zamels store for repair.
The first time the watch stopped working and the second time it drives late.
Both times the watch work accurately for a period of time (the first time for about 6 months and the second time for about 4 weeks), then drive late despite being exposed to light.
Do not buy any eco drive Citizen watch.

Product Quality
Incentivised ReviewNo
Jim

JimSydney, NSW

Misleading useless warranty

published

I purchased a Citizen watch overseas from a reputable dealer, the watch came with a five year warranty in the USA. The watch cost $600 AUD and is barely two years old and is only worn as a dress watch.
I recently went to adjust the time and the crown separated from the watch rendering it useless. After contacting Citizen in Australia for repair I was told the warranty is only good for one year when goods are purchased overseas.
Obviously these watches are not made in Australia and are imported into the country, so what sense does this make.
Citizen watches should stand behind its product but obviously does not.

Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
Mark

MarkSouth East Queensland, QLD

The most trouble of any watch I have owned

published
Incentivised ReviewNo
Belle Fever

Looking for Jewellery Shops & Brands?

Read the reviews for Belle Fever

1,014 reviews
Ad
Daniel L.

Daniel L.Illawarra, NSW

  • 2 reviews
  • 2 likes

I love my Citizen Watch.

published

I can't believe that so many people have had a bad experience with Citizen. I got my 1st Citizen watch when I was 13 and it lasted my over 25 years. When it was time to replace my watch I had no problems paying over $2000 for a new Eco watch. I loved the idea that I would not have to replace the battery after 2 years. Anyway I have had this watch for over 5 years and would recommend Citizen Watches to anyone. To the person who was complaining about a rubber watch band breaking what do you expect it's rubber. Get a watch with a metal band next time. Citizen you should not sell rubber watch bands. That was the only thing that I had to replace with the watch I had for over 25 years.

Product Quality
Incentivised ReviewNo
Rudolf

RudolfMelbourne

  • 9 reviews
  • 8 likes

Customer service? What customer service?

published
Product Quality
Incentivised ReviewNo

First and last Citizen watch I'll ever buy

published
Product Quality
Incentivised ReviewNo
Jewellery Shops & Brands

Find out how Citizen Watches Australia compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Page 1 of 2

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Citizen representatives

Other Jewellery Shops & Brands

Previous
Next
See all Jewellery Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Belle Fever

Belle Fever

1,014 reviews
Ad