Worked brilliantly until .....
On the good, I bought a heavy duty (stainless steel case and band, 200 metre water resistance, screw-down crown) Citizen ECO watch. I've worn it basically every day for more years than I can remember and it has never lost a beat. It was so god that I bought a second (only 100 metre water resistence, but prettier) ECO as a dress watch. If that were all then this would be a 5 star review.
On the not-good, I noticed that it needed to be recharged after less than a week of being out of the sun. Googling suggested it needed the capacitor replaced. ...Capacitors are pretty generic so I didn't anticipate any problem. I contacted the Australian site and after a lot of back and forwards was finally told that their policy is to not support old watches. This makes an ECO watch a disposable item with a use by date. I paid a hefty premium to acquire what I believed to be a product without a use-by date and without the need to replace a battery every year or two. So I'm very unhappy with being told to basically throw it away. I feel like giving it 1 star for false advertising but, it did work for some years, so I'll give it 2 stars.
Absolute piece of rubbish
Was given an Eco Drive 6 years ago to the day as a birthday gift.
Apparently cost my family over $700.Had no end of trouble with it.
I've had it back for repair 3 times.It stopped working again recently and Citizen
have now ,quoted $360 to repair it,saying parts are worn.
It took over a week for them to review my watch and give me the bad news.
Poor quality product and customer service.Do not buy a watch from Citizen ever.
Avoid - Avoid - Avoid
purchased a Citizen Eco Drive watch with a 5 year warranty. I returned it to place of purchase for repairs under warranty, it never worked properly again. Was unable to return it to store promptly due to Covid-19 lock downs & now even though it is still within the 5 year warranty period they don't want to honor it.
I have loved this watch but their after sales service is absolutely terrible, can't never get anyone on the phone.
I will never buy another Citizen watch.
Worst watches and customer service, within few weeks send for repair and after that still not working properly.
Unsatisfied and product is still not in my hands and expensive for cheap quality. Selling faulty watches and never accept.
Very poor product and service centre performance
I have bought a watch from Citizen, and within 2 months found faulty. It was very frustrating and sent it twice to a citizen repair centre in my state. However, they did not find any fault. After that, with the help of Citizen in US, I sent it to New South Wales centre and they found out the fault, and according to my claim they sent a new one. However, within six months, the new one had the same issue (being slower). I had to pay to send it again to their centre, and I am waiting for a month, but the product is not my hand. I must not recommend to buy a Citizen watch.
Useless Citizen Watches.
I purchased from Zamels Marion, SA a Citizen Watch. It never worked properly. The battery always ran out and the band was always breaking. I got the band repaired twice and always paid as it was classed as wear and tear. I sat on the watch as I misplaced the warranty. I finally found it and told Zamels I'd like it fixed.
They rang me back saying that despite being in to complain 10 times to say watch was not working properly they told me everytime that if I put the watch in the light and pulled the nozzle out it would work. Ive only worn the w...
Poor warranty band not covered.
$400 plus for watch. Right from beginning it would unclip while being worn and then wouldn't clip up at all and a silver clip fell out. Worn only on special occasions approx. approx. 10 times. Returned it to Jewellers (place of Purchase) to be told band not covered by warranty. That will be $70.00 to fix.
Just got my watch back from Citizen. I had a faulty crown and after seeing the reviews here and knowing my watch was almost 2 years old I was expecting that I'll have to pay for the repair. Instead it was repaired with no questions and no issues in under a week. Very happy
I Own 6, Never a problem.
I have owned this brand for over 50 years and the quality has only increased with time. I began collecting watches 20 years ago and have 4 ecodrives a battery model, and an automatic Fugu, I also have a modern Seiko auto which is not as accurate, not as well finished, and own other brands. Perhaps all the negative reviews here come from Seiko? Because I wouldn't have thought to comment until I saw all the negatives. Go to a watch forum, you'll find little complaint with Citizen watches I assure you.
Money down the drain
I bought an eco drive Citizen watch from Zamels about four years ago and took it twice back to Zamels store for repair.
The first time the watch stopped working and the second time it drives late.
Both times the watch work accurately for a period of time (the first time for about 6 months and the second time for about 4 weeks), then drive late despite being exposed to light.
Do not buy any eco drive Citizen watch.
Misleading useless warranty
I purchased a Citizen watch overseas from a reputable dealer, the watch came with a five year warranty in the USA. The watch cost $600 AUD and is barely two years old and is only worn as a dress watch.
I recently went to adjust the time and the crown separated from the watch rendering it useless. After contacting Citizen in Australia for repair I was told the warranty is only good for one year when goods are purchased overseas.
Obviously these watches are not made in Australia and are imported into the country, so what sense does this make.
Citizen watches should stand behind its product but obviously does not.
The most trouble of any watch I have owned
I wanted an eco drive for some years and after a home robbery all my watches were gone. I paid nearly $800.00 on special for eco drive and was happy except with the band that I had Citizen add links to... this took months and the band kept falling apart... so back it went twice more and it still kept falling apart. Argued with citizen about the warranty on each occassion so in the first 2 years the watch was with citizen more time than I had it. Last time gave up and stopped wearing the watch. Had one more try and got a local watch smith to fi...nally fix the band, then the watch stopped and we could not reset it. Sent it back to Citizen who want to charge me more than i paid for the watch to fix it. Apparently water some how got into it. Not bad for a watch rarely worn and never in rain, showers or swimming. It sucks.
I love my Citizen Watch.
I can't believe that so many people have had a bad experience with Citizen. I got my 1st Citizen watch when I was 13 and it lasted my over 25 years. When it was time to replace my watch I had no problems paying over $2000 for a new Eco watch. I loved the idea that I would not have to replace the battery after 2 years. Anyway I have had this watch for over 5 years and would recommend Citizen Watches to anyone. To the person who was complaining about a rubber watch band breaking what do you expect it's rubber. Get a watch with a metal band next time. Citizen you should not sell rubber watch bands. That was the only thing that I had to replace with the watch I had for over 25 years.
Customer service? What customer service?
I am (actually better say I was) a fan of Citizen watches. Had few of them over the years. But now I needed customer support. Well, guess what. There is none.
Al I am getting is message saying how important my call is, then another one saying they can not talk to me. Leave a message and they will get back.
Well, did that couple of days in a row. Nobody bothered.
Now I know how really important customers are. Well, I hope other brands will value their customers. Instead of getting my watch fixed, it goes into rubbish bin and I go somewhere fa...r away from Citizen. ---- Well, after few messages I finally got someone to call me. All I needed was new glass for my watches. It was cracked, but watches worked just fine. They advised me glass itself is $14, so very rough estimate is about $100 to get it repaired and sent my watch in. Quote came back at $700 and they tried their best to sell me new watch at half price. They really tried hard.
First and last Citizen watch I'll ever buy
I had my $500 Citizen watch for 13 months before the pin connecting the watch housing to the band broke. This was strange given that I work in an office and the watch isn't exactly exposed to any strenuous use. I enquired via email about the repair, even sending a photo clearly showing the broken band. I was told to send it in. Great start.
After a week or so, I received a call back saying that the band was not covered under their 5 year warranty and quoted me $250 to fix a tiny piece of metal, or 50% off a new watch. Go figure.
After a bit ...of protesting and referencing the Australian Consumer Law, they offered me 20% the repair bill. I'm sorry but if I'm buying a $500 watch I expect it to last more than a year and expect that the company will honour their warranty. The fact that they offer a 50% discount on a new watch is clearly a sign that Citizen do not care about customer service and the quality of their watches is sub par. I've had watches for a third of the price last four times as long. Give your hard earned money to a worthy watch company.
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