Citizen Watches Australia

I asked a question the watch is under warranty and they rudely palmed me off saying contact the store it came from and were completely dismissive not wanting to do any work. Show details

Citizen watches with crystals fall out very quickly. I would not recommend this company. Quality is not there for longevity. A watch is an investment that should last for years and these watches are poorly made. Show details

Wonderful Solar Chronograph – Purchased wonderful solar chronograph Wonderful watch, well-aligned hands Excellent legibility, including sub-dials As much wrist time as my much more expensive Swiss automatic watches However durability / customer service concerns noted from other reviewers - only time will tell Show details

Ticking for 18 years strong! – My Citizen eco drive women’s watch is amazing. I was skeptic at first, but after wearing it for 18 years only taking it off for two hospital visits, I’m sold! I will never buy another brand! Never had it once stopped ticking!! I wear it everyday and night. In the shower, bath, beach and washing up. Show details

Fine by me – I hardly ever do reviews- this is only because I’m bemused by the terrible ratings! I got an eco drive as a gift in 2012. I lived in a remote part of the top end with endless heat and high humidity, and did hard physical labour. Now I’m down south and still working. I’ve hardly ever changed the time. Maybe I was lucky and got the best one of the… Read more

batch. I just glanced at the time on my iPad then looked at my watch, 3.45 almost to the second. It’s been excellent.

I bought a $1240.00 Citizen Eco drive in 2019 with money my grandmother left me and in April 2025 it frosted up and wouldn't keep time. I sent it to Citizen and months later they told me I had to pay nearly $500.00 for a full rebuild or I could choose a 50% discount off their cheap or old stock. I expected 20 years, what I got was reason to never buy another Citizen watch. Show details

Beware of Expensive Repairs Battery Scam – I purchased my citizen watch in 2022 from Angus and Cootes. So far I have had to send it back for repairs twice, once in 2023 and even though I have 5 years warranty they still charged me $37 for whatever they did to it. This year again my watch stopped working and I send it to citizen again via the Angus and Cootes store and they came back with… Read more

a quote of $72, which is a ripoff for the battery including $25 shipping and additional costs. I called Chatswood and the person I spoke to told me that she did not know where the price came from. I later spoke again with the store and they said they got an invoice from Citizen. If I had purchased a Rolex then fair enough, I would have money to pay for the battery but the watch is not even worth $200 so no way I am going to pay $72 for a battery replacement. This is very disapointing.

Useless warranty – Glass fell out after 18 months. Very little wear. No idea where the glass went but according to Citizen Watches Chatswood, classified as smashed. Took 2 1/2 weeks to come to this conclusion and quote of $116.60 plus $22 to post. Avoid Citizen at all costs!! Show details

Poor performance back for Repairs (Again) – Bought a Citizen watch in Nov 23. Its been back for repairs twice for a total of 8 weeks. Asked for my money back as I hope to never own a Citizen watch again!@!!!!! Show details

Worst customer service and warranty service ever – If I could rate them no stars I would. I purchased a watch through star buys which was almost $500. It had a 5 year warranty and less than 3 years in one of the buttons dropped off. This was an important button for the stopwatch and most other functions so more I can’t use the watch. Sent to citizen for a warranty repair which they tried to charge… Read more

me for labeling the issue as wear and tear. I would expect a $500 watch button to last longer than a couple of years. Anyway they refused to fix so now I have a $500 paper weight. Do not buy from these criminals.

Watch failure, argument over warranty – I purchased a brand new watch and 4 weeks later it failed. At my cost I returned the watch with a message that I did not want that particular watch as there were faults directly from the factory. They denied the watch had any problems even though I said my wife and I would sign affadids to the fact my watch was faulty. Customer service would not… Read more

listen and returned the watch working. No apology, no admittance of faults. It is still not working correctly. It has a stop watch function that after using will not reset. I give up. Citizen simply don't care. The watch cost nearly $1000

Mineral crystal glass is weak as water – I bought a NK0007-88X automatic because I don't like throwing things away and adding to the pollution of the planet. I chose the Citizen because it looked good, was mid range price, and had the "tough" mineral crystal glass. After a few months and a couple of light knocks the glass cracked in half. Angus and Coote didn't pass on my approval to… Read more

repair (at my expense because the glass is not covered by warranty) so after waiting 8 weeks I now have to wait another 4 to 6(!!!) while Citizen get the part from their warehouse in Hong Kong. Not worth the money if it's going to cost me $170 every 6 months for new glass.

Good until needing a repair – Purchased the watch and all was good for 18 months . Took a long flight to UK and upon checking the time mid flight i found the glass had a hair line crack in the face . Took the watch back to the shop of purchase as advised by the shop manager . 4months later i still dont have a repaired watch with no time of any return. I have visited and… Read more

contacted the shop every 2 weeks and each time they contact Citizen and say they still dont know . I have been a loyal citizen customer for over 10 years and have purchased 8 pieces for family but will look at other brands now. This is simply not acceptable and People should remember this when selecting a time piece.

Faulty watch – I purchased a solar Citizen watch that was faulty from the day I received it. The solar charger failed to charge the watch, and despite attempting to use the warranty provided by Citizen Watch Company, they refused to repair the watch and instead claimed that the crown had been damaged due to external damage. I can confidently state that there has… Read more

been no external damage to the watch, and the issue with the solar charger was present from the day I received it. Citizen Watch Company has failed to take responsibility for their product and has made excuses to avoid repairing the watch. This is unacceptable and unfair to the consumer. As a customer, I expect the product to function correctly, and if there are any defects, they should be repaired or replaced under warranty. The poor customer service I received from Citizen Watch Company has left a bitter taste in my mouth, and I would not recommend purchasing any of their products. It is evident that they do not stand behind their products and will do everything possible to avoid taking responsibility for any defects that may arise. Overall, I am extremely disappointed with my experience with Citizen Watch Company and would not recommend them to anyone looking for a reliable watch.

BEWARE – Have 2 eco drive watches and wife has one. all approximately 10 years old. Had one of mine in for a new battery / capacitor as it will not hold a charge overnight, works fine if there is light. Agent sent watch off to Citizen for repair watch returned unrepaired as Citizen don't make spare parts for that model anymore. I hope my wife's keeps going as I paid $1600 for it. I won't be buying Citizen again. Show details

Terrible quality and support – On March 2022, I bought a BULOVA from the online market and after wearing the watch for only 4 month and emailing it for a repair, I received the response that the 5 year warranty does not cover for external damages. Citizen offered a discount from their range of watches (what a joke)!! I will also make an official complaint to consumer affairs due to the amount of warranties being rejected for the same reasons. Show details

Limit to five year warranty Citizen Ladies Eco-Drive watch EW1264-50A – Be warned that Citizen do not consider failure of the push-button buckle clasp to be covered by the five year warranty of this otherwise excellent watch. Ours failed after 4 years and the only remedy offered by the retailer was to buy and have fitted a new complete bracelet at around $200. Citizen customer service refused to quote for replacement… Read more

of the buckle unless we returned the watch to them from Melbourne to their Sydney repair centre. Not happy Citizen!

Really appalling after-sales service – I bought my watch in October 2021 & my battery failed in just over 4 months. The watch is under warranty but to get it replaced through Citizen (even after I dropped in to their service centre in Chatswood) will take 2-3 weeks. I can walk into my local jeweller at our small shopping centre & have it done there & then in 5 mins. No they take the… Read more

watch & then put it into their bulging service requests. (That I could see through the window). Either they’re severely understaffed or their watches have a lot of problems. And IMO my watch was not a cheap one - close to $300. Not good enough Citizen. Never again!

Could be great if it didn't randomly change the time by an hour frequently – I like this watch except that every time I follow their instructions to set the time it will keep time for about a week and then change by an hour. exactly one hour. which is REALLY ANNOYING! especially for a watch. will never buy citizen again if they cant keep time Show details

Do not buy Citizen – WOW..I can't believe what I am reading. Bought a Citizen Promaster eco drive 9 months ago and like some others on here I looked down one morning to find the crown missing. I returned it to Wallace Bishop along with the warranty card only to be told by the repair centre that it is not covered because the watch must have suffered some sort of impact… Read more

which it has not. I will never buy another Citizen watch and for that matter will never shop at Wallace Bishop again. I will also make an official complaint to consumer affairs due to the amount of warranties being rejected for the same reasons.

Worked brilliantly until – On the good, I bought a heavy duty (stainless steel case and band, 200 metre water resistance, screw-down crown) Citizen ECO watch. I've worn it basically every day for more years than I can remember and it has never lost a beat. It was so god that I bought a second (only 100 metre water resistence, but prettier) ECO as a dress watch. If that were… Read more

all then this would be a 5 star review.

On the not-good, I noticed that it needed to be recharged after less than a week of being out of the sun. Googling suggested it needed the capacitor replaced. Capacitors are pretty generic so I didn't anticipate any problem.

I contacted the Australian site and after a lot of back and forwards was finally told that their policy is to not support old watches.

This makes an ECO watch a disposable item with a use by date.

I paid a hefty premium to acquire what I believed to be a product without a use-by date and without the need to replace a battery every year or two. So I'm very unhappy with being told to basically throw it away. I feel like giving it 1 star for false advertising but, it did work for some years, so I'll give it 2 stars.

Absolute piece of rubbish – Was given an Eco Drive 6 years ago to the day as a birthday gift. Apparently cost my family over $700.Had no end of trouble with it. I've had it back for repair 3 times.It stopped working again recently and Citizen have now ,quoted $360 to repair it,saying parts are worn. It took over a week for them to review my watch and give me the bad news. Poor quality product and customer service.Do not buy a watch from Citizen ever. Show details

Avoid - Avoid - Avoid – purchased a Citizen Eco Drive watch with a 5 year warranty. I returned it to place of purchase for repairs under warranty, it never worked properly again. Was unable to return it to store promptly due to Covid-19 lock downs & now even though it is still within the 5 year warranty period they don't want to honor it. I have loved this watch but… Read more

their after sales service is absolutely terrible, can't never get anyone on the phone.

I will never buy another Citizen watch.

Worst watches and customer service, within few weeks send for repair and after that still not working properly – Unsatisfied and product is still not in my hands and expensive for cheap quality. Selling faulty watches and never accept. Show details

Very poor product and service centre performance – I have bought a watch from Citizen, and within 2 months found faulty. It was very frustrating and sent it twice to a citizen repair centre in my state. However, they did not find any fault. After that, with the help of Citizen in US, I sent it to New South Wales centre and they found out the fault, and according to my claim they sent a new one.… Read more

However, within six months, the new one had the same issue (being slower). I had to pay to send it again to their centre, and I am waiting for a month, but the product is not my hand. I must not recommend to buy a Citizen watch.

Useless Citizen Watches – I purchased from Zamels Marion, SA a Citizen Watch. It never worked properly. The battery always ran out and the band was always breaking. I got the band repaired twice and always paid as it was classed as wear and tear. I sat on the watch as I misplaced the warranty. I finally found it and told Zamels I'd like it fixed. They rang me back saying… Read more

that despite being in to complain 10 times to say watch was not working properly they told me everytime that if I put the watch in the light and pulled the nozzle out it would work. Ive only worn the watch a handful of times. Zamels finally agreed to send it off. Today I have been told it would cost over $220 to fix it. The watch was $375 in the first place. Citizen, with all due respect, I am throwing your watch away. What a waste. I will use Seiko in future. They might be more expensive, however you get what you pay for and better customer service is valuable. I believe from other Jeweller shops in Marion that Seiko has and even cheaper brands have a better reputation .

Poor warranty band not covered – $400 plus for watch. Right from beginning it would unclip while being worn and then wouldn't clip up at all and a silver clip fell out. Worn only on special occasions approx. approx. 10 times. Returned it to Jewellers (place of Purchase) to be told band not covered by warranty. That will be $70.00 to fix.

Excellent service – Just got my watch back from Citizen. I had a faulty crown and after seeing the reviews here and knowing my watch was almost 2 years old I was expecting that I'll have to pay for the repair. Instead it was repaired with no questions and no issues in under a week. Very happy Show details

I Own 6, Never a problem – I have owned this brand for over 50 years and the quality has only increased with time. I began collecting watches 20 years ago and have 4 ecodrives a battery model, and an automatic Fugu, I also have a modern Seiko auto which is not as accurate, not as well finished, and own other brands. Perhaps all the negative reviews here come from Seiko? … Read more

Because I wouldn't have thought to comment until I saw all the negatives. Go to a watch forum, you'll find little complaint with Citizen watches I assure you.

Money down the drain – I bought an eco drive Citizen watch from Zamels about four years ago and took it twice back to Zamels store for repair. The first time the watch stopped working and the second time it drives late. Both times the watch work accurately for a period of time (the first time for about 6 months and the second time for about 4 weeks), then drive late despite being exposed to light. Do not buy any eco drive Citizen watch. Show details

Misleading useless warranty – I purchased a Citizen watch overseas from a reputable dealer, the watch came with a five year warranty in the USA. The watch cost $600 AUD and is barely two years old and is only worn as a dress watch. I recently went to adjust the time and the crown separated from the watch rendering it useless. After contacting Citizen in Australia for repair I… Read more

was told the warranty is only good for one year when goods are purchased overseas. Obviously these watches are not made in Australia and are imported into the country, so what sense does this make. Citizen watches should stand behind its product but obviously does not.