Citizen Watches Australia

Citizen Watches Australia

Citizen Watches Australia

42 reviews

14% · 636 · 86%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality


42 reviews
Jay4 posts

Worst customer service and warranty service ever

If I could rate them no stars I would. I purchased a watch through star buys which was almost $500. It had a 5 year warranty and less than 3 years in one of the buttons dropped off. This was an important button for the stopwatch and most other functions so more I can’t use the watch. Sent to citizen for a warranty repair which they tried to charge me for labeling the issue as wear and tear. I would expect a $500 watch button to last longer than a couple of years. Anyway they refused to fix so now I have a $500 paper weight. Do not buy from these criminals. Show details
NickGreater Melbourne (Inner), VIC7 posts
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RippedOff Again
RippedOff AgainRichmond-Tweed, NSW3 posts

Watch failure, argument over warranty

I purchased a brand new watch and 4 weeks later it failed. At my cost I returned the watch with a message that I did not want that particular watch as there were faults directly from the factory. They denied the watch had any problems even though I said my wife and I would sign affadids to the fact my watch was faulty. Customer service would not listen and returned the watch working. No apology, no admittance of faults. It is still not working correctly. It has a stop watch function that after using will not reset. I give up. Citizen simply don't care. The watch cost nearly $1000 Show details
AdamGreater Melbourne (Metropolitan), VIC2 posts
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David2 posts

Mineral crystal glass is weak as water

I bought a NK0007-88X automatic because I don't like throwing things away and adding to the pollution of the planet. I chose the Citizen because it looked good, was mid range price, and had the "tough" mineral crystal glass. After a few months and a couple of light knocks the glass cracked in half. Angus and Coote didn't pass on my approval to repair (at my expense because the glass is not covered by warranty) so after waiting 8 weeks I now have to wait another 4 to 6(!!!) while Citizen get the part from their warehouse in Hong Kong. Not worth the money if it's going to cost me $170 every 6 months for new glass. Show details
Lee S.
Lee S.South East Queensland, QLD

Good until needing a repair

Purchased the watch and all was good for 18 months . Took a long flight to UK and upon checking the time mid flight i found the glass had a hair line crack in the face . Took the watch back to the shop of purchase as advised by the shop manager . 4months later i still dont have a repaired watch with no time of any return. I have visited and contacted the shop every 2 weeks and each time they contact Citizen and say they still dont know . I have been a loyal citizen customer for over 10 years and have purchased 8 pieces for family but will look at other brands now. This is simply not acceptable and People should remember this when selecting a time piece. Show details
Product Quality
Ahmad Mardani
Ahmad MardaniGreater Melbourne (Metropolitan), VIC3 posts
Murray M
Murray M3 posts


Have 2 eco drive watches and wife has one. all approximately 10 years old. Had one of mine in for a new battery / capacitor as it will not hold a charge overnight, works fine if there is light. Agent sent watch off to Citizen for repair watch returned unrepaired as Citizen don't make spare parts for that model anymore. I hope my wife's keeps going as I paid $1600 for it. I won't be buying Citizen again. Show details
Product Quality
Emma2 posts

Ticking for 18 years strong!

My Citizen eco drive women’s watch is amazing. I was skeptic at first, but after wearing it for 18 years only taking it off for two hospital visits, I’m sold! I will never buy another brand! Never had it once stopped ticking!! I wear it everyday and night. In the shower, bath, beach and washing up. Show details
Fabs South East Queensland, QLD4 posts

Terrible quality and support

On March 2022, I bought a BULOVA from the online market and after wearing the watch for only 4 month and emailing it for a repair, I received the response that the 5 year warranty does not cover for external damages. Citizen offered a discount from their range of watches (what a joke)!! I will also make an official complaint to consumer affairs due to the amount of warranties being rejected for the same reasons. Show details
RJPGreater Melbourne (Metropolitan), VIC2 posts

Limit to five year warranty Citizen Ladies Eco-Drive watch EW1264-50A

Be warned that Citizen do not consider failure of the push-button buckle clasp to be covered by the five year warranty of this otherwise excellent watch. Ours failed after 4 years and the only remedy offered by the retailer was to buy and have fitted a new complete bracelet at around $200. Citizen customer service refused to quote for replacement of the buckle unless we returned the watch to them from Melbourne to their Sydney repair centre. Not happy Citizen!

A Watch In Time in Heathmont. Vic, replaced the clasp with a new generic item. Citizen should have been prepared to provide our local jewellers with a replacement clasp under warranty, the item would only cost them a few cents.

MaduraGreater Melbourne (Inner), VIC4 posts

Watch Battery Dead in 6 Months and Warranty Voided as Replaced at Mr Mint

I Bought a Citizen Ladies watch for around 150$ from Beviles. Before it was worn, its battery went dead in about 6 months. Since I was told that the warranty does not cover the battery, I replaced it at Mr Mint shop. I found the long arm loose and was asked to send to the Citizen repair centre in NSW (one each in each state) for repairs, who quoted 149$ for the repairs saying that the 5 year warranty has been voided (pointing to a warranty condition in the Global Website). I found that the watch has been assembled in China and the case was Chinese made. I have bought 5 Citizen watches for me and my family but NO MORE!! Show details
Phil G.
Phil G.Sydney, NSW6 posts

Really appalling after-sales service

I bought my watch in October 2021 & my battery failed in just over 4 months. The watch is under warranty but to get it replaced through Citizen (even after I dropped in to their service centre in Chatswood) will take 2-3 weeks. I can walk into my local jeweller at our small shopping centre & have it done there & then in 5 mins. No they take the watch & then put it into their bulging service requests. (That I could see through the window). Either they’re severely understaffed or their watches have a lot of problems. And IMO my watch was not a cheap one - close to $300. Not good enough Citizen. Never again! Show details
HomerMurray Mallee, SA2 posts

Fine by me

I hardly ever do reviews- this is only because I’m bemused by the terrible ratings! I got an eco drive as a gift in 2012. I lived in a remote part of the top end with endless heat and high humidity, and did hard physical labour. Now I’m down south and still working. I’ve hardly ever changed the time. Maybe I was lucky and got the best one of the batch. I just glanced at the time on my iPad then looked at my watch, 3.45 almost to the second. It’s been excellent. Show details
Shane8 posts

Could be great if it didn't randomly change the time by an hour frequently

I like this watch except that every time I follow their instructions to set the time it will keep time for about a week and then change by an hour. exactly one hour. which is REALLY ANNOYING! especially for a watch. will never buy citizen again if they cant keep time Show details

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