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City Beach Australia

City Beach Australia

Online store and Physical store
2.1 from 285 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
53
4 star
14
3 star
17
2 star
21
1 star
180

Anne

AnnePeel, WA

Bad online customer service

published

I placed a $140 order, and after a week it still hadnt arrived. I phoned the online support number, was on hold for almost 10 minutes, only to be told our order hadn't been processed due to a gliche in the system (even though we received confirmation of the order). I was then promised 30% off for the inconvenience which was never sent through. Bad customer service. All I wanted was to have the order processed and sent but this wasn't an option. Not even a discount for the stuff around. Online buyers beware

Shipping
Return Claim MadeNo

Jen

JenSydney, NSW

Product Falling to Pieces

published

I bought a playsuit/overalls from city beach about a month ago, and have worn it maybe twice in that time. In that time the product has literally fallen apart, with holes appearing in every part of it. Totally ridiculous!! This quality of product should not even be allowed to be sold!!

  • +5
Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Store LocationHornsby
See all answers
Anna

AnnaSouth East Queensland, QLD

Good customer service would definitely purchase again.

published

I ordered a few pieces of clothing and a pair of sandals off their website. Just after a week of not receiving another email about my order being shipped I sent an email to customer service and received a really kind email back about there being some sort of issue but they would continue to update me about my order. The next day I received an email that the sandals were not in stock as the products can take up to 24 hours to leave the website which is fair. I then received the money back for the sandals and a further $50 ecard for the inconvenience. My order was delivered to my doorstep the next day.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Robyn T

Robyn TSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Top class - happy customer!!

published

I placed an order last week and was kept up to date daily, with the progress of my order.
My order arrived earlier than the original estimate.
Both of the items I ordered were as depicted and the sizing and colours were true too.
I found the live chat VERY helpful when I was ordering as they were able to answer a question for me, before I ordered.
I would not hesitate to purchase from City Beach again and would certainly highly recommend the quality of their products and the professional way they handle their on line purchases.
Thank you...

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

NOSERVICE

NOSERVICESydney, NSW

  • 2 reviews

Express Post Not Worth IT

published

Why is it if you go into the post office and mail express post it gets there the next business day, but not with City Beach it can take 4 business days!!!!! Not happy.

Shipping

NOSERVICE

NOSERVICESydney, NSW

  • 2 reviews

ON HOLD FOREVER NO ONE ANSWER

published

I have rung twice today to speak to customer service. The first time I hung up after 1.5 HOURS second time hung up after 1.35minutes. Disgusting where is your STAFF. It states between the hours of 9.00am to 5.00pm you can speak with someone. This is not true!!!!!

Return Claim MadeNo

Honestbetty

HonestbettySouth East Queensland, QLD

Liars

published
Product Quality
Shipping
Return Claim MadeNo

Andrew Suarez

Andrew SuarezSouth East Queensland, QLD

Staff are young and dumb

published

The staff have limited knowledge of the brands and sizes of the stock they sell. The store plays loud music, it is difficult to communicate with staff. Some brands are expensive.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationChermside
See all answers
KmS

KmSPerth, WA

  • 3 reviews
  • 1 like

Midland WA late opening.

published

Website states 830 opening time. Staff opened doors at 907am. Waste of time waiting at 830..

Lack of stock in Large or XL. Didn't end up spending a cent with City Beach. Don't bother.

Product Quality
Customer Service
Return Claim MadeNo
Foxalot

Foxalot

  • 2 reviews

Slight issue with product quality.

published
Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers

Ace

AcePerth, WA

100% customer satisfaction!!!

published

Tanya from City Beach Rockingham WA was just awesome!!! I had a bad experience at Cockburn returing a faulty product and Tanya turned everything around for me. I was pretty angry after leaving Cockburn, after talking to Tanya on the phone I was calmed down and reassured that she would do everything she could to help me out. And she did. Mykayla also knew who I was as I entered the store and was very friendly and displayed excellent customer service as well.

Thank you very much :)

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationRockingham WA
See all answers

cath

cathdenman

  • 10 reviews
  • 3 likes

Give up with online and gift cards

published

Online gift card or ecard.Dont do it!!!!Ordered a item. Two days later item out of stock.Refund & Replacement ecard 3 business days they say.3 emails,12days and 1 phone call later still waiting.
Online store no more.


lnc8893

lnc8893Perth, WA

Worst customer service, do not shop here

published
Product Quality
Customer Service
Product Appearance As advertised
Store LocationRockingham, 6168
See all answers

Absolute horrible service

published

I paid for express shipping, it has been 3 days and the order has not even left the warehouse! I sent an email yesterday asking about why it's taking an unusually long time and have not received a response, instead, I received an email saying two of my items had been cancelled! Am extremely disappointed with this horrible and slow service. I do not recommend whatsoever.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Rvmurphy

RvmurphySouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Dont sign up

published

Don't sign up for their news letter because you will not get the 20% discount they claim to offer. Just another scam to get your email. Store still wouldn't honor with email proof

Product Quality
Customer Service
Return Claim MadeNo
Store LocationLoganholme
See all answers
Kavi N

Kavi N

  • 7 reviews
  • 13 likes

No express delivery

published

I order some clothes for an occasion and there's no express post option to choose from. I order it on Sunday to use it the next Sunday so 7 business days should be enough (I shop online all the time and 7 days are really enough for 95% of the time) I haven't recieved my order but there's no use for it now.

Shipping
Return Claim MadeNo
Product Appearance Not as advertised

Peco K.

Peco K.Illawarra, NSW

  • 2 reviews
  • 2 likes

Satisfied customer...

published

I ordered my sons shoes on Thursday & Monday morning before 9am they were at my door. The price was great the shoes are exellant the shipping was off the chain so fast i can't believe it.... all round satisfied with the entire process ill be ordering more from City Beach... thank you my son is one happy boy...

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Great variety of stock - Returns can be costly

published

Great variety of stock on the website and delivery was very quick. The only issue is you are responsible for the full cost of returning items, unlike other websites that you pay set fee ($7 example) and you get a printed barcode docket. I was returning a jacket that I had already paid delivery fee of $7.99, the cost to return item to QLD was $15.50. So basically I am $23.50 out of pocket with no item. Just be mindful of this if you are unsure of sizing and do not live near any of their stores.

Product Quality
Return Claim MadeYes
Sizing Slightly small

Jaz

JazHunter Region, NSW

  • 6 reviews
  • 2 likes

Good quality products

published

City beach online shopping is super easy.
Products received usually within a 7 day time frame, all goods I have ordered have been the right stipulated size and of excellent quality- from swimwear to clothing. Good deals to be had at times.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Ripped off - Purchase from City Beach at your risk

published

Page 1 of 15

Questions & Answers

Nicki

Nickiasked

Physical store

Why is the customer service so bad?!? They accused me of stealing when I showed them my receipt

No answers

Jamaica W.

Jamaica W.asked

Is city beach online cheaper than in stores

2 answers
Peco K.
Peco K.

Yes i can't buy my son's DC shoes in store only on line & all was exerlant shipping in 2days exellant price..

Peco K.
Peco K.

I'll be buying more from this store online for my son as it was a good experience...


ilaria m.

ilaria m.asked

Why I can’t purchase the same day delivery even if my post code is actually matching? At the moment of the check out it’s just express and standard!!!

No answers

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Details

City Beach Australia Online store

City Beach Australia Online store

2.2
(60)
City Beach Australia Physical store

City Beach Australia Physical store

1.3
(43)
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens Clothing Mens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later Options AfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear

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