City Beach Australia

Worst experience with click and collect. Advised via email my click and collect was ready when I got to the store 3 of the 4 items were missing and not available in the store. A week later I am still chasing them for a refund.

City Beach is a scam if you ever need to return anything. Purchased $180 worth of items online, we order often. One item was the incorrect size we paid $65 and paid the extra $3 for free returns. Return amount is $61 and when we took it in the store for an exchange the return amount would have been $41. Will not be shopping at City Beach again Show details

I have just received fantastic service at a very busy time of year from the manager at City Beach Booragoon. After picking up an order for my son, I realised I'd missed one item. The store manager was able to look at the CCTV and confirm the error and offered a refund. I am so pleased to receive great service, which took some time for the store to organise. It's wonderful to find honest, professional service from our bricks and mortar stores.

Recieved my purchase super quick and brilliant communication on status and arrival. One of my items was slightly marked, i contacted the online chat team and they responded quickly to offer me a solution on the problem and made it extremely easy. Very impressed with City Beach online. I think they were brilliant, honestly. Show details

SO AMAZING!!!!!!!! I have bought so much stuff from this shop and all of it has been amazing, super clear to find stuff so many different types of products AMAZING SALES 10000/10 Show details

Purchased 2 bathing suits from city beach online and paid the extra fee at checkout that enables you to return the items for free should you change your mind or should they not fit (had a feeling they wouldn’t fit hence why I paid the fee). Once I received the items I tried them on one after the other and neither of them fit so I initiated the… Read more

returns process via their website. On their returns page what comes up automatically is a ‘refundid’ returns box where you enter your details for an instant refund so I did that. Once processed I realised I’d been charged a return fee so I queried it as I’d paid that extra fee at checkout that enabled you to return items for free and I was then advised that ‘refundid’ is a third party company and there are fees involved however they could reverse the ‘refundid’ transaction and I could return the items through city beach’s own returns process for free to which I agreed. Once the ‘refundid’ transaction was reversed I realised I’d been charged a reversal fee so once again I queried that and was told that as a gesture of goodwill they would reimburse me the charged fee. City beach then received my returned items and only refunded me for one of the items so once again I queried that and they said the item was soiled. Pardon? I then rang them for further information and the lady I spoke to (bless her, I was annoyed and she was calm and lovely the whole conversation) said she would read through the transaction notes which she did and she then stated that their staff would usually attach photos to the notes when this kind of thing happens however there were no photos attached. Rather odd. She then explained she would look into it and email me back. Great! Lo and behold they email me back and they magically now have a photo of a soiled crotch on a bathing suit which is odd because I tried on 2 bathing suits one after the other with underwear on but only one was soiled. So now as they have stated that they weren’t told it was soiled when I opened the package upon receiving it (I didn’t even check upon opening it as I wouldn’t expect them to send me a filthy item) that they unfortunately can only assume that I’ve soiled it and they will be returning the item back to me - soiled. I feel like I’m being punk’d and it’s rather odd that the more expensive one of the 2 bathing suits is the one they are claiming is soiled and are refusing to refund me for. You best believe this is the last purchase I’m ever making from city beach, what a disgrace of a company.

I tried to return a shirt that was an inferior product at the Indooroopilly store. The shirt was complete with the receipt and the shirt tag. i just wanted to exchange it for another shirt and pay extra if the shirt cost more than the original cost. It was declined.....The young lady that served me was determined not to let me have another shirt.… Read more

So i left the inferior shirt with her. They got my money, i got nothing, not even a shirt to put on my back. City beach used to be a good store with a good return policy. As the world is turning greed is becoming the driving factor that is destroying all that is good. All i want was an adequate piece of cloth for my back, i did pay $50 dollars for it so it should be adequate. City Beach, i hope my donation of $50 serves you well. But alas the end of your operation will come in due time the more you treat customers with disrespect.

How on earth do I have to pay for a return in 2025? I ordered a pair of shoes, they haven’t even shipped yet it takes a whole week and they still want to charge me $10 to cancel/return it. How is this company not bankrupt already?

Review of City Beach Your review is pending.Read more A Pee 3 reviews NZ Incompetent and service is teets For NZ customers the tracking tool is outdated and terrible and doesn't ever update on the package location. They also print labels with errors in the delivery address so the poor couriers are left chasing up customers to find the correct… Read more

address because those in dispatch are incompetent and not checking the label against the order. My street number, City and postcode wasn't printed on the label but was correct on the confirmation email.

The points system they use for returning customers is useless as it comes up with an error every time so is pointless and unrewarding for those that spend good money.

They didn’t take rag off clothing - got home relised Rang store Only thing was come back. With the cost of living. Arm there even lucky I went to there store. I removed the tab. But damaged the item. ( own fault ). Won’t go back to browns plains store again. Better going online this way you can guarantee. Service

I ordered a shirt from here. I opened it up out of the packet and took the tags off to wear (I already knew it would fit from trying it on in another store). After putting it on I realised it stank like urine. I contacted customer service immediately after but was advised as the tags had been removed and it been about 2/3 weeks since delivery that nothing could be done. Very disappointing and will not be shopping again. Show details

Brought 2 school bags went for the dearer one’s for this year my son in boarding school so brought in Nov 2025 school bags were not used until school started at the end of January 2026 first bag broke 3 weeks they replaced this bag the second bag the zip has gone now this should be a manufactured default and should be replaced was told 30 days… Read more

return but didn’t want a refund I wanted it replaced she said no so note to self do not buy my bags from city beach have never had this happen before with our bags I have 3 kids Really bad serves to say the least disappointed with the out come the bags cost a lot $200

Buyers please be aware!!! Ordering online as they use a courier called dragonfly they are the most dodgy courier company out there no updates parcels going missing Please be aware!!!

Do not buy from this store if you want to be valued as a customer. I bought a school bag for my daughter for the start of her first year of high school. The bag didn't last the term. The zipper completely broke in the last week of term 1. Even though this was a faulty item they refused to even offer in store credit as it fell outside the pathetic… Read more

30 day warranty that applies to faulty items as well as change of mind. They didn't care that the bag had only been used within 30 days because the receipt purchase was earlier because I had purchased it before school started making it void the "warranty". I could not deal with any managers in store, instead I was directed to the "customer service" option which were just emails back and forth telling me to post the item to them at my own expense for review. I think their strategy is to just wear you down until you give up. They clearly don't care about customer retention and the fact that you can't leave reviews on their website on specific products should be a dead give away at how bad their products are.

This is a absolute scam. I will return the clothes & after that I will not purchase from city beach again. Beware of their online discounts (there is no discount it is full price) when items are returned, they do not refund all your money Show details

Ordered a couple of things online which I was satisfied with but I did order a black knitcardigan which smelt like it had been worn and looked like it had been worn because it had been thrown in the bag not folded and the sleeves were inside out! Pretty poor customer service. Show details

Ordered a lovely jacket online; order refunded the next day without postage amount. How do they advertise something they don’t have & keep postage amount? Very unhappy!

Absolutely poor customer service! Order took ages to arrive. Only to find wrong size EVEN though correct size ordered! Also one pair of shoes had been worn! Have been in contact with their “customer NON service “ who advised that I have been offered a “free return as an apology”! FOR THEIR STUFF UP! What a joke! Show details

Pathetic – Never received items via delivery. Tried following up to which they tried to tell me 2 different suburbs were the same house. Took away Australia Post and option for parcel locker. Now expect me to leave it, with no items yet payment made. Disgusting will never shop city beach online or instore again.

Worst retailer I've dealt with – A shame I can't give 0 stars. Bag ripped across the seam within the first week of my son starting school. They claim I have to pay money to ship the bag back for assessment as it is out of warranty less than 3 months after purchase. Show details

Faulty item – Purchased a girls swimsuit, the outside faded from blue to completely white after 3 uses, the liner did not fade however. I have been refused exchange or refund based on their policy, apparently they don't cover fade from "environmental influences" for example sun and water.

Customer Service need real training! – Narellan store, NSW Staff have NO idea about their products in store ! Men's clothing are in european sizes (34, 36 etc) I usually purchase XL & there was NO sizing chart anywhere in the store to help me. (These clothes were not for me). I asked a customer service to help me with sizing & she didnt know. She asked her manager who advised a 36… Read more

in pants would fit. (XL is 42!). The long pants, smart casual shorts & Billabong board shorts were quite nice. They didnt fit & I returned two days later to the Narellan store & explained my situation to the blonde young girl at the counter, her reply to me was "we have a lot of young people here...." and was not happy. I couldn't believe that was her default and explained that while they are young, they need to be able to help customers in the store and know the basics. The clothing was scanned & they didnt come in larger sizes. Complete waste of my time! She became defensive, so I asked for a full refund - $200 your store lost.

Try on clothes before purchasing - I will never shop at City Beach again.