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City Beach Australia

City Beach Australia

Online store, Physical store
2.1 from 363 reviews · View Statistics

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Mick M.

Mick M.North Queensland, QLD

Not a care in the world for there customers.

published

So I lost my partner to a stroke at 42 and the Ripcurl watch see got me for my Birthday needs fixing the only place that can do that is City Beach where she bought it from. I've been into all the stores in my area who have all asked for proof of purchase and I don't have that due to the fact it was bought as a gift for me and no matter how hard ive tried they will not budge at all. I think this is so way over the top nonsense so my watch will never get fixed and is totally useless. Thanx City Beach for been so Understanding.

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Step One Bamboo Underwear

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Fantastic customer service

published

Had a mix up with my order, however customer service (Theo) was super pleasant and fixed the issue straight away

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The worst place to buy from

published

Every time i’ve ordered from city beach they’ve sent out the wrong product.
This time around, i was sent out child sized products, that were modelled on an adult woman. I am over it. Shouldn’t have bought anything from here after the first time they mucked up.

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Cindy l

Cindy l

  • 4 reviews
  • 2 likes

Lack of information and not so good customer service

published

Need more information on products they sell . needs to stop telling customers to purchase 2 item and then return 1 because they don't know any thing about what they are selling. learn from culture king they have all the information you need to purchase confidently

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Jesss

JesssPerth, WA

  • 2 reviews

Click and Collect - procedure makes no sense!

published
Incentivised ReviewNo
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Staff were helpful

published

Courtney was courteous and able to assist with my issue. Excellent work.

After speaking with their online team a pair of problem with a pair of issues was resolved.

Incentivised ReviewNo
Store LocationErina Fair
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Step One Bamboo Underwear

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Amanda T.

Amanda T.South East Queensland, QLD

Really bad customer service ALL AROUND

published

Customer service is your biggest flaw. Train your staff or employ better people to run your company. Simple. Facts. Easy.

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brad

bradGreater Melbourne (Outer), VIC

  • 2 reviews

Simple to ordee

published

Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.

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Brendan

BrendanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very poor customer service

published

I ordered some Ray-Ban sunglasses for an upcoming holiday, and selected express post to make sure they arrived in time. They sent me the wrong item (polarized, and a cheaper model than I ordered). I contacted customer support, and attached a photo to avoid any confusion, and to get it resolved as quickly as possible.

While they seem to have agreed to send me the correct item, they won't do it until I provide evidence I've posted back the incorrect item.

Update: It turns out they didn't even have the item I ordered. Oh well, refund it is then. I will definately never shop with City Beach again.

Incentivised ReviewNo
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John

JohnBlakehurst

  • 5 reviews
  • 4 likes

cheap quality products

published

My wife has bought me shirts shorts and sunglasses from hear and not one has lasted more than 2 months with out looking years old coating coming off sun glasses neck lines going wrinkly and shorts that the cords are ready to snap i thought they were from Geek until she showed me the receipt would never buy any thing from hear again

Incentivised ReviewNo
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HappyCustomer

HappyCustomerSouth East Queensland, QLD

  • 2 reviews

Shop layout is horrendous

published

Visited shop at Loganholme yesterday very keen to find appropriate sized tops etc. The poor layout of the shop and random placement of stock/clothing makes it almost impossible to find anything. Sizes bunched so tight and out of "order" you have to go through Entire racks to search and eliminate ... great clothes but shop in disarray.

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Confusing Size Chart

published

Be very careful selecting shoes. The size chart isn't very clear. The "CB order size" doesn't show any half sizes. On the chart the only half sizes listed are UK. But for some of their products when you order half sizes they are US size but without making that clear. It's very easy to get misled and get the wrong size. When I attempted to explain this, City Beach couldn't/wouldn't understand so don't see this as an issue. Very unhelpful customer service. I hope they correct their chart - every other online store I've used has the shoe sizing much more clear by having precise product descriptions and/or having US half sizes listed on their chart. Returned the shoes and ordered the right size from another supplier.

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Step One Bamboo Underwear

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Nikki O.

Nikki O.South East Queensland, QLD

Bad quality

published

Every single dress that I have bought from city beach says to cold wash which I always do and every single one of the dresses have shrunk for some reason. I have bought at least 10 dresses and This has happened to every one of them

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Kim

KimMid North Coast, NSW

Unhappy with Ava and Ever

published

Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.

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Bronny

BronnySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Pathetic customer service

published

Went to city Beach garden city on Christmas Eve. Went to pay for my item. Was really great standing there while Simon and the two useless girls next to him talked amongst themselves looking over at me occasionally. No acknowledgement. It was as if it was an inconvenience to serve me. It was late afternoon and there were no other customers at the counter waiting to be served. Staff looked like they had better things to do than to be at work. Pretty sad that people like this- who clearly don’t want to be at work are taking jobs from people who do want to work.

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Incentivised ReviewNo
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Loz

LozSydney, NSW

  • 3 reviews
  • 4 likes

Sizes not true to size

published

Ordered a size 10 playsuit would fit size 10 kids. I have ordered clothes from all over the world online and everything has been true to size and fits.
Will never order from City Beach again

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Rae

RaePerth, WA

Excellent service from Mia

published

I was desperately looking for board shorts for my partner and was helped by Mia at the Cockburn Gateways store in WA. Her service was excellent and I bought 2 pairs.

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Terrible Experience

published

I ordered a bikini as a Christmas present for my niece and only the bottom turned up. City beach offered me a refund of 50% of the purchase price and took a week to let me know they could not find the top. By this time it is too late to try to order another set, as they are out of stock.

Do not buy from them as they are too careless and can't even sent the correct product.

Incentivised ReviewNo
Return Claim MadeNo
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Step One Bamboo Underwear

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False advertisement of product

published

I ordered a "Clean up" version of the New York Yankees base cap but received an "MVP" version cap instead, TWICE. Either they are just too careless when organising the items or just falsely advertising their products. This made me curious as to how many of their products could well be falsely advertised.

Incentivised ReviewNo
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C L C

C L CSouth East Queensland, QLD

Discount not applied to online purchase

published

1st online purchase stated 20% discount however this was not applied to skates purchase. Very sneaky and won't purchase through City Beach again.

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Page 1 of 19

Questions & Answers

Trinity Morgan

Trinity Morganasked

City Beach Australia

Hi I was just wondering if anyone didn't receive a confirmation email but still got their order?

3 answers
Catuil
Catuil

Hi Trinity, I'm yet to get mine. I spoke to and Customer service today and she told me their systems had been down since Friday so there would be delays getting the emails. I got an email late today to say they are processing... So it's a waiting game. In saying that, placed an order with platypus a day after city beach... And I got that parcel today.

Trinity Morgan
Trinity Morgan

Could you let me know if you receive your items

Alyssa
Alyssa

Hi Trinity, I received my items today. I never received a confirmation email or a reply from customer service but yesterday received a text message and email saying that my items were on their way.

Courtney L.

Courtney L.asked

City Beach Australia

Are the jeans stretchy and is a 14 big or tight fit

No answers
Coaster71labrador

Coaster71labradorasked

City Beach Australia

Do you have click and collect

No answers
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City Beach Australia

Details

Compare both City Beach Australia
CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPay and ZipPay / ZipMoneyAfterPay and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
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