Long overdue review but not too late I suppose. Good variety of niche perfumes at compatitive prices. My Tuscan Leather batch smells great.
This store has become my go to for buying fragrance online. I know I can trust the quality and authenticity, communication is excellent and prices are very competitive. They have a great range of fragrance brands and their customer service is second to none. I have no hesitation recommending these guys if you are looking want the piece of mind of knowing you are buying from a trusted seller and also want fantastic customer service.
Cannot fault their service!
Was purchasing Dior for my fiancé, straight forward finding it on the website, was concerned with Chemist Warehouse and went with an reputable dealer. I paid for express shipping and it arrived next business day.
Terrible online experience
Bought a 30ml perfume only to be told days later that they had none. They offered to then sell me the larger version at a ‘discounted’ price which was actually $20 more than the average standard price of other online retailers. Poor service and inaccurate website
This company sells quality products, packaging is excellent but, they are very slow to send products. If you buy Sunday you’d expect a dispatch Monday. Last order was a slow dispatch too, it’s the only thing that lets their service down.
Poor customer satisfaction
Called them with concern over a $460 perfume I ordered online. The perfume doesn’t perform good at all. I just expressed my concern and the response is we can’t do anything about it. And that it’s a family business and they lose money otherwise, never mind about the money I have spent. Plus all the background advises to the manager I’m on call with. I was suggested to buy moisturisers for the perfume to perform. This is not my first perfume ( or my first niche perfume). I am sure I would be dealt more professionally in a drug store. I would sug...gest buying from other websites if you really have to buy online like I did. Huge let down! If this is just about the money then I lost the money only which is not an issue for me but you lost a client!
First class service, great product
Trevor went out of his way after hours to amend a manufacturer issue that I encountered. Awesome effort and made everything hassle free. Packaged great as always. Certainly the fragrance store I’ll visit first online. If everyone sells similar, if not the same products, the service has to standout. Trevor and the team at City Perfume did indeed do that for me. Well done guys.
Found a product on my deal from this store. There was a problem with a delivery, but it wasn't the store's problem. Troy from City Perfume gave me a few phone calls saying what the problem was. Excellent customer service and a product eventually arrived, very nicely packaged.
Fast deliveries and very Reliable service
I ordered Creed and Tom Ford Perfumes online at www.cityperfume.com.au received the parcel with 2 working days. I was amazed with theit fast delivery. They upgarded to express post at no extra cost to me and they added unexpected gifts with my order I can't be happier. Thank you for your outstanding service.
The best service, quality and price
The best local shop with good quality and fair price. I love good perfumes. I work a full time jobs and its good to have a good shop close by my area.
- Online store
I bought a girogio arman online. I paid $15 for express delivery. After 3 days, I am yet to get my perfume.
My understanding is items purchased on express delivery within Australia should be delivered within 1 business day. as at the time of writing this review, I have not received my perfume! Bad service!!!
Terry was more then helpful, some of tge best customer service i have experienced along with expert advice. Will definately shop with city perfume again!
What an amazing store!
The staff have so much knowledge Great service a wonderful expirience ! My favourite fragrance has been discontinued but the staff helped me find a new fragrance that I just fell in love with !
A Beautiful Store and Superb Customer Service
City Perfume is a store where staff are not only experts in their products but are also willing to go the distance when helping a customer. I ordered a gift perfume to be posted to America, all done through the store for me. I did not have to lift a finger once the transaction was completed. The parcel never arrived and I did my best to track it, to no avail. I eventually gave the parcel up as lost. Unbeknownst to me a staff member was on the trail of the lost package, recovered it and personally delivered it back to me in pristine condition. I...mpressive!! Another great aspect of City Perfume is that they hold Master Classes in perfumery. I learned how to store perfume correctly, how to choose a scent that suited me; many other interesting facts about perfume. I love this store. The store is elegant glamour, and the experience of shopping for a perfume in store is one of opulence, a lovely feeling in these times where life can be severely lacking in simple beauty. Of course a perfume can be chosen via phone or Internet because the staff are so expert in explaining about scents that one feels comfortable choosing and buying when this option is more convenient. I recommend City Perfume over any department store shopping experience and my rating would be off the charts were that at all possible.
My favorite Perfumery,
The staffs there are very knowledgeable about their products. They help me find the perfect scent for me and my husband.. I will tell all my friends and family about your store.. Thank you so much
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