Clark Rubber

I ordered a product from their website for click and collect at Stafford. I could see it wasn't in stock there but was available at other Brisbane locations and assumed it would be sent there from within their network. Got a call from Stafford to say the product wasn't available and would be 6 weeks before it was available. I cancelled the order.… Read more

The guy seemed surprised for some reason. Didn't offer to help me source it elsewhere. Just lost the sale.

Then I called the Toowoomba shop who had the product and they let me know if I ordered online for delivery the product would be sent from the nearest shop. So you have a modern website with a supply chain from the 1980's. This is probably a franchise not acting properly but regardless of the cause, the customer service ends up lacking. I work for a retailer with mix of online and bricks and mortar and would be horrified to hear this experience for our customers.

As a side note, if you want any Aiper products or spare parts, you're better off emailing service@aiper.com than trying Clark Rubber.

My experience with the Clark Rubber Bunbury, the franchise owner of whom also own Clark Rubber Rockingham, regarding the purchase and installation of our above-ground pool has been extremely disappointing and stressful. I currently have a report in with Consumer Protection. From the outset, we encountered repeated delays, missed attendances, and… Read more

a lack of clear communication. Installation dates were scheduled and then changed, pool not arriving in time, and we were often left waiting for updates that did not arrive when promised. On more than one occasion we were told we would be contacted within a specific timeframe, and that simply did not occur. What has been most concerning to us is the confusion around pricing and documentation. We were provided with a written installation quotation 6 weeks after payment of the pool that did not align with our understanding of earlier discussions, it was $2,000 more. In our view, the documentation process lacked transparency and created unnecessary distrust. Despite asking for clarification, responses were slow and often incomplete.

We also experienced a delay in being informed about an issue with the pool wall, which added further frustration. While defects can happen, the lack of timely disclosure was unacceptable to us as customers, it was 6 days before we were advised.

Due to ongoing concerns, we escalated the matter to senior management. Although they became involved, the issues have not been resolved in a way that restores our confidence in the store’s professionalism or reliability.

This has been an exhausting process that has taken up significant time and energy. Based on our experience, I cannot recommend this store for major purchases requiring installation and after-sales support.

I strongly encourage anyone considering a large project to ensure all quotations, terms, timelines, and variations are clearly documented in writing before proceeding.

I bought a pool cleaner from the Cannington WA store, and as it was a new brand (Aiper S1) I asked (the male there) what the warranty process was, as they said some units had failed. I was told if it fails, to bring it back in store and they will swap it over for a new one as Aiper was "good like that" I purchased it with this piece of mind, and… Read more

had someone with me who also witnessed this conversation.

The robot lasted 12 months of a once weekly clean, then completely died/won't charge. I contacted the retailer (Clark Rubber Cannington) who now REFUSE to refund or replace it in-store as the retailer, saying it "has" to go for repair (despite me mentioning the ACCC clearly states a consumer can request a refund or replacement for a major fail without having to go through the manufacturer) - they just denied that is what the ACCC protection covers.

Repair is 4-6 weeks with interstate postage, leaving me with no pool cleaner for 6 weeks! I asked if they provide a temporary replacement I can use while I wait, again - no.

I am lodging a complaint with the ACCC over this and will now fight until I have full refund for this robot, which seems to be failing around the year mark for many buyers. I would have been happy to just have it replaced in-store, in accordance with ACCC policy AND what I was originally told - but as this is being refused I am now going for full refund.

I will never ever buy anything of cost at Clark Rubber again. They lie to your face to get a sale, then refuse to replace or refund as the retailer.

I further left a negative review on their website just for the product itself, which they also did not publish! So don't believe product reviews from their store as they don't publish negative product reviews!

Very poor business practice. I own a business in Australia and DO NOT make my customers send faulty products back to the manufacturer! I provide the replacement or refund and follow that up myself.

We went into Clark Rubber Mandurah (Halls Head) and were not sure about what we needed. We showed the guy photos of what our problem was and he came up with an easy solution. It seems, we go in with a problem and they are more than happy to work things out for us easily. We highly recommend this shop and the staff. Show details ·  1

I have just had the most amazing experience ordering online at Clark Rubber and within one day my pre measured foam was delivered with a friendly smile from the Brookvale store ;). What a pleasure. Show details ·  1

Very good products – I've always found the Clark Rubber products to be very good. I got a mat underlay non-slip product today, and it has stuck the mats to the floor as if they are cemented. And it was inexpensive, less than $30 per linear metre. Also, Clark Rubber cut the roll overlength, so I got a fair bit more than I paid for. Fantastic! Show details ·  1

I had Clark Pool cleaning service over 3 times after a winter green pool and paid them twice $140. After their 3rd visit I was told to let the chlorine settle for a day and after that all I needed to do was enjoy my pool, the solar heating was on and all was working. When I took the cover off the following day, the pool was green and slimy! I… Read more

rang them and was told that that that’s what I could expect after we neglected our green pool. I was talked over quite rudely and I told them I didn’t want them to come anymore, ever. The following pool cleaning guy told me that the solar pump was dead and not plugged in and the filters were hardly working and needed replacing badly. Also some kind of cell was not working anymore. Thanks to my new guy, I can now finally use my perfect pool!

A 4-month ordeal to get a refund: • Shipping fail: Order delayed, then shipped to a wrong address. • Service fail: Refused to resend the order; support was unresponsive. • Resolution: Only processed a refund after I flooded their maps with 1-star review

Appalling at the Southport Qld store. Nobody should ever shop here. I’ve waited over 4 months for a custom cushion which I was told, at the time of ordering, would be ready in 4 weeks. I’ve had to follow up multiple times. Kyle’s attitude is disgusting - he doesn’t care. I still don’t have my goods which I paid over $500 for. This is the second… Read more

time I’ve been burnt by this store (the first time they got my custom order wrong and it had to be remade). Never again

went to clark rubber store at st marys adelaide to order a pvc plastic sheet ,gave measurements to female assistant of 93 cm.after cutting it iwent home asi started to install it i found that it was 93cm on one side but only 80cm on the otheras it didnot fit .taking it back to the store the female emploee tried to blame that i gave her… Read more

incorect measurements i stil find it hard to believe how rude and arrogant this woman was.i will never step foot in this store again

Service and friendliness really depend on the branch. Usually I am quite happy at Jandakot, but my recent mattress purchase has left a really bad taste when "Dreemi" turned into "Nightmari". After travelling to the Philippines and more recently Africa, and sleeping extremely well on foam mattresses, I thought I'd give this a go. I had of course… Read more

overlooked that here in Australia most products these days are a case of "one size fitz male"; and more specifically probably the slightly heavier male, so for a 55kg like myself, this is like sleeping on a concrete slab. I can't remember the last time I have been in this much pain. But, lucky there is the "comfort guarantee". Except.... First you will be out of pocket because no matter how good your own mattress protectors are, Clark Rubber will force you to buy another to activate the warranty. Then, the store could not care less about the return process, and after one day wait, I was given another number to call. Which I called.... only to get the answer phone, and still no call back after leaving my details. Even when someone does call back, I am likely told that I must be in pain another 27 days before they find come and take the thing away. Apparently there is a 30 days wait (although maybe the person got that wrong?)... during which time they still have my money, so I can't buy another, with me having to sleep in my spare room. I already had to book a physio appointment after the first three nights, so I am hardly going to do that to myself even for one more night, Not happy!

[Name Removed] is arrogant – [Name Removed] should not be working there. He is extremely rude and so very arrogant. Once he has tested your pool water he does not give clear instructions on what you need to fix any issues. Talks to you like you’re an idiot and every problem with your pool makes you feel like it is your fault. Second time I visited I took my husband to see if… Read more

it was only females that he treated like idiots, but nope he treated both of us like idiots, and all we wanted was our water tested and advice on how to fix any issues. He speaks rude to other staff members in front of you, which I found them to be very polite and willing to help if [Name Removed] had only let them. I will never be going back for any of my pool needs or any other products at all. I feel very sorry for the staff who work there with [Name Removed] because they certainly deserve to be treated better and with respect.

Bad experience – The item I went to the store to buy was discontinued, so staff suggested a similar product which they would have to order, paid fifty percent deposit. Two weeks later it arrived in the store. The one star is for the young staff member who has helpful when we realised the item was not fit for purpose. From then on we were given the run around by… Read more

the owner, it was stressful and unnecessary, we found it difficult to get a refund even though the goods never left the store, where unaware of certain store policy, for example having to pay in full before refunds can be made, having to pay to transport the item back to depo, also called a restocking fee. We found the staff to be helpful and friendly, the owners need training in communication, customer relations and honesty.

Sold products that didn’t work – Spent $160 in chemicals over 2 days and pool still green. Guaranteed on second visit this would work. Feels like simply flushing money. Show details

Poor service – Purchased a Intex SX925 Sand Filter Pump - 3500LPH online to pickup inCanberra store as the online store was saying it had stock and within an hour i was refunded my money so i presumed they were out of stock. I received no phone call to confirm this, so i rang them and got all sorts of excuses. Absolutely poor service and not a great way to run a business. Will not be using them again

Exceptional service – Me and my wife had a fantastic experience at Clark Rubber HoppersCrossing, thanks to Iris. From the moment we walked in, she was incredibly welcoming and attentive. She took the time to understand my wife's needs and provided exceptional assistance in finding exactly what suits our requirements. Iris went above and beyond by excellent idea to… Read more ·  2

address the problem my wife was facing. She has taken all time, patiently answered all the questions, explained how her suggestions help. Her knowledge and dedication truly made our shopping experience enjoyable.

I highly recommend visiting Clark Rubber and seeking out Iris for any help you need. Her outstanding customer service is a true asset to the store!

Green Egg Shell Topper King – 10 months since we purchased our new Mattress Topper, it is still going strong and hasn't Disappointed, I expected it to have flattened by now. Good Value

I would not recommend dealing with this company – Had a technician call out who broke a pump fitting.Have tried to get a replacement part over the last week but get fobbed off and no return of phone calls. I still have had no answer and no replacement part. Show details

Mattress failure – A single mattress bought for a caravan. It has hardly been used and has collapsed in the middle. I have not been back to the store as we are travelling, but would appreciate advice for further correspondence. Show reply

Exceptional service and great product quality – I think, I think Clarks rubber did very well and a great place to do home shopping specifically, you know, the product quality is very good compared to what we see in other places and people are there to explain what the product does which is well appreciated. Price is very reasonable compared to other stores

100% satisfied- thank you – Customer service, product knowledge, interest and respect for my budget and needs. I was 100% satisfied. Will definitely continue to return to the store. Show details

Never Again ! – Dodgy... Bought an inflatable pool. Clearly stated a Clark Rubber pool on the box. Within no time the filter filter piping/hose connected to the filter and pool deteriorated and cracked, fell apart from UV rays. This happened within a few weeks, went into their store at Kelmscott and told this to the bloke there. He said it is not our product we… Read more

onl sell it.... It clearly states a Clark Rubber pool on the box ! I had to buy more of the hose instore. Never been back, never will, dodgy and illegal practices from them within consumer laws.

Best in service! – Helpful staff for sure! I asked a lot of questions and wasn't sure where to start, they worked through everything I was needing, gave me many options and explained everything I needed to know. The experience and knowledge was just there to help and I Show details