I purchased a piece of foam for my baby’s portacot and on the drive from the store to my home (roughly 8 minutes) the incredible stench of the foam was physically nauseating and overpowering. It’s repulsive to say the least and apparently ‘it’s normal’. I’m taking it back this afternoon for a refund. I can’t imagine it’s safe it inhale fumes like that. Terrible.
Commendations for great service from Jo, the store manager, on our 2 visits recently. Her product knowledge and suggestions quickly resolved our outdoor cushion issues in a timely and friendly manner. Well done Jo.
Di and Graeme
Last Tuesday I spoke via phone with a lady at the Kent Town SA store, regarding maybe having a special size cot mattress made, as the cot we have is European and very different to Australian sizes. She suggested their smallest size mattress and checked their stock - 3 in stock, no need to put one aside. Perfect. We visited the store this morning. I told the male assistant on the front desk that I was there to buy this particular size cot mattress to which he immediately shut me down saying they didn't have that size. I explained that the femal...e assistant on Tuesday said they had 3. No he said we don't have any as we walked over to the cot mattresses. He then said they didn't have the cheap one (which I hadn't asked for) and I said no the $99.95 one, as the female assistant had told me. Oh, there they are (3 of them as expected) and so we bought the one we had gone in for. He was dour, extremely negative and was not pleasant or helpful at all. I suggest he takes a course in customer service and gets to know what stock he does have before shutting customers down who have done their research beforehand to make it easier for them. Not impressed, whereas the female on the phone was more than helpful
Extremely rude staff
Terrible service at clark rubber Christies Beach SA. I understand that the store closes at 4pm and the time was 3.50pm. Upon entering the store the female employee let out a huge sigh and remarked 'seriously'. She then proceded to rudely announce that they close in 10 minutes and would have to be quick. At that point I turned around and walked out. I was after an emergency replacement of a pool robot that had just broken. With so many businesses and jobs at steak at the moment they had no problem losing a potential $1600 sale. I will never shop here again.
Over Priced, Over Charged and Rude
I bought some foam from the Brookvale store, John served me.
Foam size was 500 x 300 for a small piece cut off a larger piece that had already been cut down. They charged me $7 for a simple cut on an item worth $17 and never forewarned of the charge, just banged it on the credit card. Total of $24. Overpriced and poor customer service. What an absolute joke. I will never shop here again.
Recommendation: Find elsewhere in Brookvale to buy your foam.
Not even worth 1 star worst customer service
3 old ladies and a teenaged girl with 5 customers in store and not one worker with a friendly smile or offering to help waited 10 minutes and me and another customer walked out will never go there again
Thanks CR crew!
Thanks for giving a new life to my couch. Find the right foam replacement for a couch isn’t a simple task but thanks to the blondie lady who I forgot the name for the friendly help and support since the beginning.. I’m Super stoked! cheers to you all!!
Great experience and very helpful
Chris from Clark Rubber Mackay was very honest and helpful today. He helped me decide on a pool he gave me good honest advice and was very patient with helping me decide on what I wanted. Thank you
Very good service
Thank you Jamie for your excellent honest service, Thank you for your help and advice. If i from i could gave you more stars for service i would, Cheers Wouter
Phoned Castle Hill store to have some foam cut. Person was very helpfull and it got delivered the same day.
I called and did not have to navigate through the store but was very satisfield with the help I got. It was exactly what I wanted and it was cut perfectly. Very happy customer!
Clark Rubber Bokarina
Clark Rubber at Bokarina have been absolute legends. I have been going there for years now and not once have I ever been disappointed with their customer service. They have helped me and my pool so many times in desperate need and have never let me down. Derrick the owner is always happy to help us out in every way. Totally recomend Clark Rubber at Bokarina.
Visited the Cannington WA store looking for a mattress topper. Manager talked me through several options and i had the chance to try them out on one of their mattresses.I found one i liked but I didn't immediately purchase it as i wanted time to think about it. There was no pressure to buy at all. I went back later the same day and another staff member was even more helpful and answered several questions i had. In the end i went with a heavy duty polyfoam topper (i hate memory foam so that was a no go) and it has been great for helping with my sore back & hips. The only reason i gave 4 stars and not 5 is the product i bought was rather overpriced for what is essentially foam i think.
Zero customer service and do not honor warranties, rip you off as only way they make money
brought an above ground intex pool, still under warranty, noticed when we brought it we had to top it up more often but thought it was evaporation, however not the case as the bladder was seeping, we patch it up with repair kit only to find another then patch that up and so on to the point we were losing 1500lt water a day as new seeps would appear. call Frankston store where jeff stated would send intex an email and get back to us, however what a load of crap as he avoided, called head office they said they will make some calls get back to me ...pffft more crap as head nothing then called next day said same thing and that area manager will call, funny 1 area manager for Victoria. He called me with the excuse he was busy getting a new store ready in shepperton, why would he when there franchised in the 1st place. said as he finished at 9 pm he thought he would call at appropriate time and call lasted 3 minutes and would talk with other managers see what they will do. They have been informed the pool is for our son who suffers a disability and his O.T was coming so i along with the O.T can be in the pool together with our son to assist him with exercises, so we gave them some time and Friday came and went have not heard a word from them. Well its sad that once this was a great place to shop but can now see why so many avoid clark rubber as they like to sell but do not honor warranty, shows me the thief's they really are now. i will be reporting to Accc and cav as well as human rights vic as they were advised its required for our son who has disability and they have ignored this. discrimination is illegal more so when it involves a child whom requires the pool for occupational reasons and more safer than taking him to beach. There true colours have shown clear that there a bunch of tossers who only care about there own pockets and ignore there customers. Well my hubby was about to place an other order as he and his mates every year replace foam for there motor homes as every year they do a boys road trip with there homes on wheels and boats, so he and his 29 friends have placed an $9978.00 order with another supplier that is not clark rubber nor gets its supplies from them. I understand why so many have rated them a 1 but if there was an option for 0 i bet that is what all would give them, unlike the 5 they get from there own people to try get there ranking up, pffft good try but clark rubber is crap and my warning to others is stay well clear as they are happy top take your $$$ but not return it, only way they make money it seems. nearly forgot everyone will get a much better deal price and customer service at pool & spa warehouse, muchhhhhh cheaper better quality and 10/10 customer service plus they back there product warranties unlike Clark rubber heads
- Physical Store
- Verified customer
Bad Service Wrong Information by staff
Purchased a inflatable pool, told everything I needed was in box except chemicals to maintain water. Opened box and had no pump to inflate rim nor a bottom layer sheet. Called customer service they didn’t know what contents comes with product and advised to call store. I called store and I just got ‘no’ reply and basically that’s how it comes and can not exchange or refund. Never again purchasing from store again.
No where in box does it mention parts included or what you need to purchase till you open box and then it’s too late can’t return it. Sold it on online at a loss and returned chemicals to store for no questions asked refund.
Worst retail experience
Bought an inflatable pool for my daughters Christmas present and went to set it up on Christmas Eve only to find it had a hole in it.
Took back to the store only to get bad service. No apology no exchange just put a patch on it. Waited 24 hours to make sure that patch held.
Blew it up again and it went down again.
Daughters Christmas totally ruined. They said it wasn’t covered by warranty basically we must have done it.
Never shop at Clark rubber Kotara. Exceedingly rude staff,poor service and faulty goods.
Their DIY above ground pools are not DIY.
We were told that the pool was DIY, it is not. Got to a certain point following their basic instructions (which come with the pool) that make no sense, then the walls fall in and it had to be restarted. Hired a professional pool installer who told me that it is not DIY, it is on of the harder pools to put together and that we need to put plastic under the sand base.
The pool is not the issue it is the fact that we were told that the pool was a DIY project when it clearly isnt! If you buy one of the above ground pools invest in getting a professional to install
Way to go Clark Rubber Cockburn WA for giving me no service at all!
I asked the Manager of the Cockburn Clark Rubber store if I could get some foam cut. He replied, they were too busy and to come back in a couple of days. Maybe he should hire enough staff so they can provide service to all customers. Never going back there again!!!
Kotara store terrible customer service and poor quality spa chemicals
I recently purchased Spa chemicals for the Kotara Store. The chemicals were so weak that the spa went horrible after a week. Upon returning to the store, the manager was rude and refused to discuss a refund. I will never be returning to this store and I warn anyone thinking about being spa chemicals from Clark rubber to steer clear of them... don't waste your money like I did.
Poor customer service
This store must have offered the worst customer service ever! I was offered help almost immediately, I explained I wanted a piece of foam measuring 44 x 78 was shown various expensive options, I then explained it was for a dog bed, the guy then proceeded to take me to the ready made matresses and offer me one which was way too big, again I explained the measurements. He took me back to the foam shelf and showed me something which was very price appropriate and he could cut to size, this is where it went pear shaped, again he asked the measureme...nts, the phone then rang and he answered it, no "excuse me I need to get this" he then served the customer on the phone whilst ignoring me. After about 10 minutes I decided to leave the store. Will I go back to Clark Rubber, Castle Hill? NO!
Perfect customer service - Castle Hill
I ordered a piece foam that I will use in the car so my pugs can look out the window - small amount of money. I requested delivery without the need for a signature because I have mobility issues and miss the courier or postman because I am slow and it is very difficult to get to a post office or anywhere that requires any sort of walking.
The courier company, couriers please, again forgot this and delivered it to one of their pop shops that I cannot get to. Someone from Clark Rubber at Castle Hill went to the pop shop, pickup the package and delivered it to me.
Thank you very much, I will shop there again and will let my friends know how good their customer service is - above and beyond, given it was not your fault.
Questions & Answers
Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?
Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed
I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making
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