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Clark Rubber
2.2 from 104 reviews · View Statistics

Reviews

2.2

104 reviews
5
(27)
4
(1)
3
(2)
2
(8)
1
(66)
  • Product Quality
    3.5 (19)
  • Return Claim MadeYes (3) · No (21)
  • Shipping
    5.0 (1)
  • Customer Service
    2.7 (21)
  • Warranty Claim MadeYes (2) · No (21)
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No toxic fumes thanks

No toxic fumes thanksSydney Surrounds, NSW

Foam STINKS

published

I purchased a piece of foam for my baby’s portacot and on the drive from the store to my home (roughly 8 minutes) the incredible stench of the foam was physically nauseating and overpowering. It’s repulsive to say the least and apparently ‘it’s normal’. I’m taking it back this afternoon for a refund. I can’t imagine it’s safe it inhale fumes like that. Terrible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
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Great Service

published

Commendations for great service from Jo, the store manager, on our 2 visits recently. Her product knowledge and suggestions quickly resolved our outdoor cushion issues in a timely and friendly manner. Well done Jo.
Di and Graeme

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
Warranty Claim MadeNo
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Disgruntled Customer

Disgruntled CustomerMetropolitan Adelaide, SA

  • 2 reviews

Negative attitude

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKent Town SA
Warranty Claim MadeNo
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Extremely rude staff

published

Terrible service at clark rubber Christies Beach SA. I understand that the store closes at 4pm and the time was 3.50pm. Upon entering the store the female employee let out a huge sigh and remarked 'seriously'. She then proceded to rudely announce that they close in 10 minutes and would have to be quick. At that point I turned around and walked out. I was after an emergency replacement of a pool robot that had just broken. With so many businesses and jobs at steak at the moment they had no problem losing a potential $1600 sale. I will never shop here again.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChristies Beach
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Chris G

Chris GSydney, NSW

  • 2 reviews

Over Priced, Over Charged and Rude

published

I bought some foam from the Brookvale store, John served me.
Foam size was 500 x 300 for a small piece cut off a larger piece that had already been cut down. They charged me $7 for a simple cut on an item worth $17 and never forewarned of the charge, just banged it on the credit card. Total of $24. Overpriced and poor customer service. What an absolute joke. I will never shop here again.
Recommendation: Find elsewhere in Brookvale to buy your foam.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
Warranty Claim MadeNo
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Eve

EveSydney, NSW

Not even worth 1 star worst customer service

published

3 old ladies and a teenaged girl with 5 customers in store and not one worker with a friendly smile or offering to help waited 10 minutes and me and another customer walked out will never go there again

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCampbelltown
Warranty Claim MadeNo
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Gabriel

GabrielPerth, WA

Thanks CR crew!

published

Thanks for giving a new life to my couch. Find the right foam replacement for a couch isn’t a simple task but thanks to the blondie lady who I forgot the name for the friendly help and support since the beginning.. I’m Super stoked! cheers to you all!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBalcatta, WA
Warranty Claim MadeNo
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Great experience and very helpful

published

Chris from Clark Rubber Mackay was very honest and helpful today. He helped me decide on a pool he gave me good honest advice and was very patient with helping me decide on what I wanted. Thank you

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMackay QLD
Warranty Claim MadeNo
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Walt

WaltKimberley, WA

  • 2 reviews

Very good service

published

Thank you Jamie for your excellent honest service, Thank you for your help and advice. If i from i could gave you more stars for service i would, Cheers Wouter

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBunbury WA
Warranty Claim MadeNo
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Phoned Castle Hill store to have some foam cut. Person was very helpfull and it got delivered the same day.

published

I called and did not have to navigate through the store but was very satisfield with the help I got. It was exactly what I wanted and it was cut perfectly. Very happy customer!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill, NSW
Warranty Claim MadeNo
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Jacquie l Andre

Jacquie l AndreSouth East Queensland, QLD

Clark Rubber Bokarina

published

Clark Rubber at Bokarina have been absolute legends. I have been going there for years now and not once have I ever been disappointed with their customer service. They have helped me and my pool so many times in desperate need and have never let me down. Derrick the owner is always happy to help us out in every way. Totally recomend Clark Rubber at Bokarina.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBokarina
Warranty Claim MadeNo
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Jcd

JcdPerth

  • 35 reviews
  • 18 likes

Great service.

published

Visited the Cannington WA store looking for a mattress topper. Manager talked me through several options and i had the chance to try them out on one of their mattresses.I found one i liked but I didn't immediately purchase it as i wanted time to think about it. There was no pressure to buy at all. I went back later the same day and another staff member was even more helpful and answered several questions i had. In the end i went with a heavy duty polyfoam topper (i hate memory foam so that was a no go) and it has been great for helping with my sore back & hips. The only reason i gave 4 stars and not 5 is the product i bought was rather overpriced for what is essentially foam i think.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington WA
Warranty Claim MadeNo
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green reaper

green reaper

  • 18 reviews
  • 29 likes

Zero customer service and do not honor warranties, rip you off as only way they make money

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFrankston victoria
Warranty Claim MadeYes
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1 comment
green reaper
green reaper
Jasmine

JasmineGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Bad Service Wrong Information by staff

published

Purchased a inflatable pool, told everything I needed was in box except chemicals to maintain water. Opened box and had no pump to inflate rim nor a bottom layer sheet. Called customer service they didn’t know what contents comes with product and advised to call store. I called store and I just got ‘no’ reply and basically that’s how it comes and can not exchange or refund. Never again purchasing from store again.
No where in box does it mention parts included or what you need to purchase till you open box and then it’s too late can’t return it. Sold it on online at a loss and returned chemicals to store for no questions asked refund.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClark Rubber Preston VIC
Warranty Claim MadeNo
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Worst retail experience

published

Bought an inflatable pool for my daughters Christmas present and went to set it up on Christmas Eve only to find it had a hole in it.
Took back to the store only to get bad service. No apology no exchange just put a patch on it. Waited 24 hours to make sure that patch held.
Blew it up again and it went down again.
Daughters Christmas totally ruined. They said it wasn’t covered by warranty basically we must have done it.
Never shop at Clark rubber Kotara. Exceedingly rude staff,poor service and faulty goods.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationKotara
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Their DIY above ground pools are not DIY.

published

We were told that the pool was DIY, it is not. Got to a certain point following their basic instructions (which come with the pool) that make no sense, then the walls fall in and it had to be restarted. Hired a professional pool installer who told me that it is not DIY, it is on of the harder pools to put together and that we need to put plastic under the sand base.
The pool is not the issue it is the fact that we were told that the pool was a DIY project when it clearly isnt! If you buy one of the above ground pools invest in getting a professional to install

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Samantha

Samantha

  • 2 reviews
  • 1 like

Way to go Clark Rubber Cockburn WA for giving me no service at all!

published

I asked the Manager of the Cockburn Clark Rubber store if I could get some foam cut. He replied, they were too busy and to come back in a couple of days. Maybe he should hire enough staff so they can provide service to all customers. Never going back there again!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCockburn, WA
Warranty Claim MadeNo
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Rachael

RachaelHunter Region, NSW

Kotara store terrible customer service and poor quality spa chemicals

published

I recently purchased Spa chemicals for the Kotara Store. The chemicals were so weak that the spa went horrible after a week. Upon returning to the store, the manager was rude and refused to discuss a refund. I will never be returning to this store and I warn anyone thinking about being spa chemicals from Clark rubber to steer clear of them... don't waste your money like I did.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationClark Rubber Kotara
Warranty Claim MadeNo
See all answers
Ms_Reviewer

Ms_ReviewerSydney, NSW

  • 3 reviews
  • 3 likes

Poor customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
See all answers
Jenniferlaw61

Jenniferlaw61Sydney, NSW

  • 8 reviews
  • 2 likes

Perfect customer service - Castle Hill

published

Hello,
I ordered a piece foam that I will use in the car so my pugs can look out the window - small amount of money. I requested delivery without the need for a signature because I have mobility issues and miss the courier or postman because I am slow and it is very difficult to get to a post office or anywhere that requires any sort of walking.
The courier company, couriers please, again forgot this and delivered it to one of their pop shops that I cannot get to. Someone from Clark Rubber at Castle Hill went to the pop shop, pickup the package and delivered it to me.

Thank you very much, I will shop there again and will let my friends know how good their customer service is - above and beyond, given it was not your fault.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 6

Questions & Answers

Leigh S.

Leigh S.asked

Online Store

Hello, I'm wondering how much a mattress cut to the measurements of 80 x 145 x 10cm will cost please?

No answers
Sandra J

Sandra Jasked

Online Store

Do you sell just the cover for single foam mattress 150 deep. The cover I had shrunk when it was washed

No answers
Inge B.

Inge B.asked

Online Store

I bought a metal bed frame base, which has very hard and sharp corners , where I hurt myself , when bed making

No answers

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