Claro Fans

Do NOT buy direct from Claro. If you need to exchange or return an item, there is no phone support and emails are a slow drip feed of information. You will need to provide photo evidence that boxes have not been opened (all sides). Eventually, you will be told to arrange your own postage return, pay original postage expense, new postal expense,… Read more

and somehow print (who has a printer in 2026?) the return form - but do not attach the form to item - this is stated as an example that will invalidate the return. Basically, they make it as difficult as possible.

Back in September 2024 we purchased & had installed by a qualified electrician, 4 Claro white low profile ceiling fans (3 with LED lights & a larger one with no LED). The 3 fans with LED lights have & still continue to work perfectly. However,… Read more ·  1

the larger fan has been a constant problem only running for a short time before stopping. Once it stops it will not restart. We put up with this issue until after the 12 months warranty had ended. Ultimately, on 12-Jan-26, out of frustration that in the middle of summer the fan could not be relied upon. I contacted the retailer, who ultimately referred me to Claro on the basis that although the fan was out of warranty, the motor was covered by a 3-year warranty. Cutting to the chase, Claro asked us to undertake some troubleshooting to establish the motor was in fact faulty, which we did. Although tedious, involving re-pairing the remote to the fan, taking & submitting videos etc the outcome was that Claro acknowledged the motor to be faulty. Then they agreed to replace the entire fan with the latest model, not replace the motor only. So, thanks to Virgil at Claro, who became our point of contact, we have a new fan expected tomorrow (20-Feb-26). We are extremely impressed with Claro's customer service & warranty support; so much so that, from our experience, we have no hesitation in recommending Claro products.

Very satisfied so far with the Groove DC fans (installed a few weeks ago) - still early days but they're doing a great job. This is more a review of the service and support than the fans: one of the fans has developed an excessive wobble since it was installed - it wobbled a bit initially, but well within the acceptable range, so the most likely… Read more

cause is an installation issue like loose screws somewhere; however it'll still need balancing properly once that's sorted out.

Since all the fans seemed to be fine after installation and testing, the supplied balance kits were discarded along with the packaging - a silly oversight on my part, but not a lot I can do after the packaging is likely already in a recycling facility. So, I contacted Claro support to ask about purchasing a few extra balancing kits, and I was very pleasantly surprised when they responded immediately by sending some kits for free. It would have been quite reasonable for them to charge cost plus shipping and handling - after all, it was my own oversight that meant the ones that came with the fans weren't available - but they were generous enough to waive any such costs.

It's obviously not a massive cost, and having someone purchase the kits may have cost more in time and processing fees than simply sending them out for free, but I think it still speaks to the quality of support that Claro is offering.

Great ceiling fans, except – I purchased 3 x Whisper low profile DC fans. They are great fans, except they have an audible coil whine from the controller unit mostly when they are not in use. This is often a result of using cheap components or poor QA testing. To be clear, all DC converters make an audible coil whine, but you would need to place your ear right next to the… Read more

converter to hear it. It's normal. The controller units on these fans emit a very loud whine that can be heard in the room when the fans are not in operation. No problems if you are passing through and there is plenty of background noise, but seriously annoying if you are trying to read a book or relax. I showed one of the noisy fans to several friends including the electrician that installed the fans and everyone was surprised at how loud it was.

A friend who is an electrical engineer explained the details of the noisy DC components and even brought over a controller unit from one of his own Claro fans to prove that it was not due to the power in my house or sensitive hearing. I was able to hear some faint noise in his controller only by placing my ear right next to the unit whereas the controllers in my fans were instantly audible standing in the room.

I contacted Claro fans and they handled the warranty claim very well... initially. After sending them audio recordings of the noise, they offered replacement fans and even took audio recordings of the replacement fans, which they sent to me to ensure that the noise was not present before dispatching the fans. Unfortunately, the noise was present in 2 of the replacement fans.

This is where the good customer service turned not so good. They claimed that I have super sensitive hearing or that the power in my area must be poor quality or a combination of both. They claimed that the audible noise was normal and within specifications (not sure what specifications they were quoting). They basically dug their heals in and refused to accept that their fans were faulty.

In the end, I suspect I annoyed them enough that they offered me a full refund. That's good, but has left me with noisy fans (when not in use) so I need to keep switching them off at the isolation wall switch. I will shortly buy new replacement fans (not Claro), but I'm now faced with the cost of paying an electrician to uninstall the Claro fans and install new fans.

Claro Summer DC fan with LED Light CFCLSU2LWH – Overall the fan is a great improvement on our previous fan in the bedroom. I researched using Choice magazine and selected DC fans with a light that had a 90% rating for use in the bedroom. Our previous fan was AC, was noisy and had only 3 speeds which we found to be too strong to leave on at night in summer. This fan is quiet, has six speeds, a… Read more

timer, 3 LED light setting and has a timer. Our only problem was finding out how to switch the fan from summer to winter mode. It's worth noting that the fan must be switched on and moving (against my expectation) to engage the mode. You then press the F/R button on the remote for 3 seconds and leave up to 15 seconds for the mechanism to change over automatically. Thankfully the great customer service was quick to reply to each of my emails (in which I included video of the problem I was experiencing). I suggested this additional bit of advice might be helpful in the instructions. We've only had the fan installed about 3 weeks ago, but we're very happy with it and recommend it to others.

I recently had my fan repaired, and I couldn’t be happier with the result—especially thanks to Virgil, who handled the job. From the start, Virgil was very professional, friendly who helped and supported me very well. After the repair, ( It was only some screws were loose ) the fan runs perfectly—quiet, stable, and much more efficient. It… Read more ·  1

honestly feels like new again. What stood out most was Virgil’s attention to detail and the care he took to make sure the work completed by his electrician.

I really appreciated his reliability and skill, and it made the whole experience smooth and stress-free. I’d definitely give 100% satisfaction with his way of dealing and understanding customers. Very happy with his communication from the start to the end.

Excellent customer service from Nica. Went out of their way to help with an order that was going to be delayed longer than expected (no fault of theirs) and offered other options/solutions. I never leave reviews but I'm very pleased and impressed. They deserve the review. Show reply

Fans look great and are very quiet at all settings, 1/4 fans had an intermittent clicking noise but was replaced under warranty quickly with great communication by Claro Show reply

Top notch customer service from the Claro team. We love our fan and when we needed warranty help we got an answer from Claro right away. Professional, prompt, polite and extremely helpful. Highly recommended.

A week after our Claro Summer DC Fan (with LED light) 12 months warranty expired our fan stopped working…unbelievable. I immediately contacted the Claro Fan warranty department & spoke to Virgil who was so helpful & understanding about our problem. He requested I complete the online warranty claim form & once received he would review with the… Read more ·  1

assistance of his manager & report back to me. Anyway a couple of days later I received a very detailed & pleasant email advising as a gesture of good will (because our fan was just out of warranty by a week) our fan will be replaced. Anyway a couple days later a knock on our front door & there was a courier with a new fan under his arm for us. If that’s not 5 star or should I say 10 star customer service I don’t know what is, well done Claro fans from extremely pleased customer. I hope the people at Choice Magazine read this review & add it to the next Claro Fan review in their publication for all to read…again well done Claro Fans

Great customer service. We had an issue with one of the fans we purchased and the online troubleshooting and follow up service was exceptional our fan is now working perfectly Show reply

Faint glow of light appeared even when the fan was off after using the Summer DC fan for more than a year. Problem reported and support team provided speedy responses to get the problem resolved. Have never experienced such great customer support services. Highly recommend Claro Fans for their after sales service. Show reply

Claro Fans, have been nothing but amazing. Their style of fans, gives great air movement and remotes with 6 speed settings as well as being very stylish. We bought three fans. One of them became faulty and Claro Fans, honoured their warranty policy and are replacing the faulty fan. No issues. Their customer service is excellent and emails are… Read more ·  2

answered promptly When we require more fans, we will be turning to Claro Fans and we have already recommended Claro Fans to our family and friends.

We bought a Claro Groove DC ceiling fan, based on an independent review. It has 3 separate blades, one of which was slightly misaligned with the other two, causing a wobble at high speed. Claro responded quickly by replacing the blade set under warranty and now it runs exceptionally smoothly and quietly. We're very happy with it and very impressed with Claro's support. Show reply

Very happy with Daniel’s handling of my warranty enquiry. I’d tried all the on line and model user guide directions to re pair my remote to the fan, in order to get the ‘summer’ direction happening, without success. But Daniels email included a few little bits of crucial information that have been the gold!!! Roll on summer I’m ready now!

I bought a Claro Whisper fan and had some issues with the remote not pairing with the fan so logged a call with Claro Support. The responsiveness and service has been unbelievable, super responsive and very helpful and I cannot recommend them as a company highly enough. It is not until there are problems that you get to know if a company stands bend its products and supports their customers and the Claro support has been first class!

Great products and even better after sales service. I’ve bought a few fans from Claro and they’ve all been great, had a small issue with one of them and they were brilliant in rectifying which really separates good companies in my view. Will definitely buy in future and highly recommend.

Outstanding customer service from Claro Fans! I had submitted a warranty claim due to an issue I had with the fans I purchased and Virgil had responded to me very promptly; he was a pleasure to deal with and was very patient with the questions I had. We love our fans and they have really given our home the "facelift" it needed! Thank you, Virgil, for all your time and assistance! :)

Fantastic customer service from Nicholas. My brand new fan suffered a broken light cover when I moved some furniture and Claro replaced the cover free of charge with my only requirement to pay postage. The fan itself is fantastic and we've ordered several more of the same fan for our big renovation project. Thank you Nicholas and Claro. Mitch

Great support even outside warranty – Very impressive after sales service I purchased 7 of these fans as part of a house renovation. All but one have worked flawlessly. The one that hasn't worked has had a slight knocking sound sinnce install. I was incredibly slow to do anything about it, and only just made a warranty claim outside of the stated terms. While they were unable to… Read more

send an electrician to come and fix it at no charge, they are sending me a whole new unit at no cost.

As part of my renovation, I have had to deal with a disappointingly large number of companies who provide rubbish products and then even more rubbish after sales support. The low failure rate, and the excellent standing behind their product to me makes them a company I can easily recommend.

Excellent warranty service – Though I was a bit disappointed that the newly bought fan was faulty, the experience with their warranty service was excellent. They sent the replacement fan right away. They also advised their electrician that the installation was urgent. The replacement fan was installed within 3 days after lodging the warranty claim. Eric from their warranty service department was very extremely helpful.

Excellent fans, excellent after sales service – We had a small issue with our fan going into “winter” mode and we thought we were following the instructions to reset it to “summer” mode but were unable to do so. We lodged a warranty claim online and to my great surprise and pleasure we received help almost immediately from Eric with clear instructions on what to do (ie we had to press the F/R… Read more

button whilst the fan was in motion, even though it felt counterintuitive to do so). These Claro fans (we have the 52” DC Summer) are wonderful. After replacing our old gearbox type smaller fans we now have cut down our use of our air conditioning significantly, especially at night. The fans are so quiet and unintrusive we can watch TV or sleep easily with the fans in our bedroom and living room going and both are installed directly over where we sleep or sit to watch TV.

Perfect warranty experience, and great fans! – Purchased 2 Claro fans and one of them was not functioning correctly upon install. I was so happy that Claro honored the warranty claim, and replaced the broken fan. They sent a technician to swap over, and we now have 2 perfectly working fans right in time for summer. Rapt! The Whisper DC fans really are super quiet, LOVE the multiple speeds including a fairly low one that doesn't disturb my sleep. Couldn't be happier with this purchase!

Exceptional Customer Service – Had a small issue with my remote on my Claro Whisper fan I reported it and was immediately contacted by Eric He was very professional and fixed the problem immediately with no fuss Exceptional customer service highly recommended

Excellent Customer Service – We purchased 5 Claro fans and a few months after install, one of the fans started to malfunction. I lodged a Warranty form online and the rest is history. Excellent customer service recieved by Eric. So friendly and helpful. Would definitely recommend this company and dealing with Eric. Thank you for all your help and support.