Prompt reply from customer service
Claro customer service team provided the information that I required in a timely manner. I might consider purchasing their product in the future.
Great to look at and quiet.
After a bit of a false start with a noisy motor on one of the three fans installed in our new property, we had an amazing tradesman in the repair the fan so it’s now whisper quiet. Super service : fast and professional.
Good Product So Far!
Smooth operation. Quiet. Small issue with light staying on very dim even when turned off with remote - but resolved with very quick advice from the warranty team once I emailed them - within hours. Well done Claro Fans.
Claro Summer DC fan with LED Light CFCLSU2LWH
Overall the fan is a great improvement on our previous fan in the bedroom. I researched using Choice magazine and selected DC fans with a light that had a 90% rating for use in the bedroom. Our previous fan was AC, was noisy and had only 3 speeds which we found to be too strong to leave on at night in summer. This fan is quiet, has six speeds, a timer, 3 LED light setting and has a timer. Our only problem was finding out how to switch the fan from summer to winter mode. It's worth noting that the fan must be switched on and moving (against my ...expectation) to engage the mode. You then press the F/R button on the remote for 3 seconds and leave up to 15 seconds for the mechanism to change over automatically. Thankfully the great customer service was quick to reply to each of my emails (in which I included video of the problem I was experiencing). I suggested this additional bit of advice might be helpful in the instructions. We've only had the fan installed about 3 weeks ago, but we're very happy with it and recommend it to others.
Great customer service
We bought 3x clarofans, and after installation we noticed some noise that we didn't expect from the "whisper" range. Following some emails to customer support, we had an easy warranty claim and an electrician came and sorted the problem... Except, not entirely! Despite my objections, electrician #1 left before solving the final fan issue, and clarofans AGAIN organised another warranty claim, a new fan, and a new electrician to sort everything out. So, we cycled through a few electricians--which was obviously frustrating--but clarofans were endlessly supportive and helped us troubleshoot everything AND provided warranty, a new fan, and constant email help.
Great customer service
We were having an issue with the light on our Whisper Fan, where even when off, there was a dull light omitting. Customer Service Team got back to us very quickly and had detailed instructions to troubleshoot and fix the issue.
Unfortunately the fan I ordered was faulty right out of the box, however, the warranty service was perfect. A replacement was shipped instantly and replacement arranged promptly. The replacement fan has exceeded my expectations, and so did the service provided by Claro. So happy that ai purchased an additional fan for another room.
Outstanding Customer Service
We purchased 4x Whisper fans and had them installed. We had a question about the light function so reached out to customer service. they not only replied within 20 minutes. it was a detailed troubleshoot based on our question. followed the instructions and solved perfectly. Amazing
Fantastic customer service
We had a question about the Sleeper fan we purchased so contacted the team through email. I was very impressed to receive a reply within a few hours! Sloane answered our questions clearly and simply.
Amazing customer service and fan!
I purchased a Claro fan and my sparky had an installation related question. We contacted Claro and their team helped us out instantly, awesome service and fan looks/ works great!
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