Reviewer Photos & Videos
Professionalism, precision/quality and customer engagement from start to finish
I have been engaging with building construction, allied and ancillary operations in Perth for over 30 years. The full circle customer engagement, quality and professionalism of both product and service by Classic Patios is at the top of the tree for me. As a Finance and Business Management professional I maintain very high standards in my own world and I do not offer complements unless tit is truly deserved. Classic Patios had earned my respect.
Gable Roof Room & Patio
Our room & patio was completed over a week ago.
To Ron, Steve, Tania & our installer Matt "A Big Thankyou"
From a enclosed room with vermiculite ceilings & Perspex windows which continually leaked over many years to a Fully Enclosed room with Gable Roof, Glass Sliding windows & a new patio is just amazing.
From our first contact with your company to the final touches nothing was too much trouble.
We have no hesitation in recommending your company to family & friends.
Heather & Bernie
My granny flat has just been completed by Classic. The team at classic were very organised and professional. From the salesperson to the person completing the construction and to the handover of the unit, I could not thank enough. They attended to every query and no matter how insignificant the query was. If I could build another unit, I will not hesitate to contact them again. A very satisfied customer which I have already told a lot of my friends about classic.
Ours was a major renovation and extension of a 1934 house.
At all stages, Classic were highly professional, approachable and sensitive to our wishes.
The result is outstanding.
Thanks Steve Nicholls manager and Derek Pearcy supervisor and all teams of their friendly, cheerful and competent tradesmen.
Very happy so far
Just had a patio fitted in Mindarie by Matt and we're very happy with the workmanship and general customer service from Classic during the Covid-19 period. The acid test will be Perth's winter rains and our 'leak free promise'. All in all a great experience dealing with Classic so I would definitely recommend.
- Verified customer
It took only about four weeks from signing up to completion. We are very happy with the patio, it looks terrific. It was installed with no fuss, on time and Matt the installer was very competent and efficient. We would definitely recommend Classic Patios for their professionalism and quality products.
Great company, great product
Excellent first contact, with good responses to questions, and good suggestions for obtaining best price.
Amazed at the speed materials delivered and construction started after contract signed.
Excellent tradesman, polite, supportive, informative, and on time.
Supervisor was right on the ball identifying some substandard materials and arranging replacement the next day.
Would recommend this company to anyone considering patio installation.
I use it daily
Fabulous Outdoor space has been created with this patio. Once everything was approved the quality materials arrived. Installers came when they said they would and were very pleasant to deal with. I love the new area and use it daily!
CANT BE HAPPIER
Couple of weeks ago the granny flat was ready to move in. It looks so good that I really could move in but its not for me will be for my father in law later. It was a great pleasure to deal with everyone who was inwolfed in that project.
Steve came from Joondalup to see if I have the right measurements for the granny flat and explained everything to me. Derek the supervisor was the same he informed me about every single step. The Team was easy going any question answered or ensured they will give the answer. The Team was just awesome and easy to talk. Thank you all it was a great pleasure to deal with all of the CLASSIC PATIOS and POOLS TEAM.
Thank you all
Customer satisfaction delivered
From the very outset the itinerary presented by Classic Patios was on time. Ben and Cory kept me informed of arrival and knock off times to give uninterrupted access to site. Any queries I had, both Ben and Cory were only to happy to answer and explain. It was a few days after completion that we had some rain and detected a very minor leak. Within a few days after contacting Classic Patios I received a phone call from Ben to see if he could come and fix the problem the following morning. Being aware that it was only minor remedial work Ben saw no hesitation in driving from North Joondalup to Canning Vale to ensure a happy outcome. Customer satisfaction personified. Thank you CP team.
We gave them a challenging patio roof design -they delivered!
We wanted to open up the rear of our house to let the northern winter sun in, while blocking direct summer sun. And to enjoy the view of our garden. So in conjunction with Classic, we designed, and they successfully built a steep single pitch patio roof. Cost was a focus, so only a single skin roof was built. The result is stunning, strong and everything we hoped it would be. The only thing we would do differently would be to install the side shading panels when Classic built it (doing it now). We recommend Classic!
CLASSIC is Fantastic
Our new Classic patio was installed this week - on time and 'on trend': all in Surfmist colour (fresh), all aluminium (no rust), designed to not leak (box gutters all sides) and assembled with precision (thanks Ben)! From start to finish, we were impressed with the product, the people, and the process. No stress, no mess - Ben even cleaned the patio and painted each screw! It doesn't get better than that.
- Verified customer
Love my Patio extension!
Have waited a while to finally be able to get the Patio extension done. Classic were the first to quote and were very proffessional with realistic advice and competitive pricing. Some of our other experiences with getting quotes were a bit off putting. Whilst pricing sat in the middle of the quotes we received, we are more than happy with the finished product and attention to detail. Even where they had someone come and replace a couple of roof tiles which had cracked on installation. We have since sat through several storms and the patio has stood the weather test. All our questions were answered promptly and timely. No problem in recommending Classic Patios. :-)
Excellent granny flat
Only moved into my granny flat a week ago, but I am very pleased with the flat. The tradesmen were all very nice and helpful and willing to make a few changes. It was a pleasure dealing with Derek, the supervisor, he is a great guy. Highly recommend Classic Granny Flats
Very unhappy with the way we were treated. Read and understand the contract thoroughly, before you sign up.
There is a clause in the contract which should but was not made apparent to us that basically tries to stop you giving anything but glowing feedback.Comments made on their fb page have all immediately been deleted. What does that suggest?
We chose this company due to the generally glowing reviews. Most misleading. This mistake on our part cost us thousands and wasted considerable time. How long until this is deleted?
December 7th 2019 Update: A very similar sad example to the bad experienced which we received.
This is interesting. We still ha...ve had nothing other than denial and very disrespectful treatment from this company. They sneak in a clause numbered 19, which is basically denying anyone giving anyone feedback without their permission. Which obviously would have to be positive. We were literally pushed into signing the contract without actually reading it. Which obviously was a mistake on our part. We were told that their feedback should be enough recommendation. We actually used reviews from this page before we decided to give this company our business. We notice that after our very honest review there were suddenly a great number of positive reviews. Were these verified? We were given no warranty whatsoever apart from an angry exchange where he said he gave a warranty in that particular email, and that should be good enough. I warn people to be very cautious of using this company unless you read every clause on the contract. We were seriously out of pocket by thousands of dollars and treated very shabbily and could not recommend this company to anyone.BEWARE.
- Verified customer
From the onset Rob was very professional and friendly even bringing samples of the type of guttering and joins used. The best design for the area was worked out. Matt the installer knew his work and the patio was put up in the week. Even with a slight hicup supervisor Steve was on to it and was sorted overnight with no delays. All questions were answered by their admin, fantastic customer service. The result a lovely 11 metre patio, such a difference from the flat roof that was taken down. I highly recommend Classic Patios. A great team and my family will enjoy many years of entertaining.
Could not be happier
From the very first time we spoke with Classic Patios we knew they would give us what we wanted. Ron was not only very helpful with advise but very professional with what he did and all work was carried out in a very timely manner. Our installer had years of experience and did an amazing job. We couldn't be happier.
Failure to make repairs when numerous water leaks became evident at most joins. To correct the issue I have to pull the structure down and rebuild. Not impressed at all.
Great Customer Service. There guys are really trying to help you, especially supervisor Derek - he is super nice and helpful. I just let them do whatever they had to do and then I received a great house with no headache at all. Highly recommend those guys.
Pros: easy-going, helpful, not much to worry about with them
Cons: In my case were not to strict with deadlines, but that was not a big deal for me.
by Ray Worthington 23/8/2019
Very happy with the patio we had installed.
Ron came to our house and advised us what would work best in our situation and did the quotation - the end result is just what we wanted.
Ben did the installation and obviously had a lot of experience. As his finishing touch to the job he went around with a cloth polishing any finger marks off the beams and supports - that surprised me.
One point I would make though is that because the installers have to supply their own roofing screws they buy unpainted ones and then use touch up paint to colour th...em as this works out cheaper. In our case the roof panel screw heads were not even painted. Classic may be well advised to look at supplying their installers with pre-painted screws to give the best possible finish to the job. Ray
Questions & Answers
Where are you based?
Steve N.Classic Patios and Pools
Hi we are based in Joondalup Western Australia but we do service all Metro areas and some Transportable products in the outer areas of Western Australia. We have a showroom at 37 Winton Rd Joondalup and we are open from 9AM till 4PM weekdays and 10AM till 1PM on Saturdays. We are closed on Sunday but can arrange viewing outside of these hours by appointment.
Do these guys do Glass and sliding doors to enclose an alfresco?
Steve N.Classic Patios and Pools
Hi Mahendra Thank you for your enquiry, Yes Classic can supply and install Glass Sliding Doors or stackable or Byfold doors and windows to enclose an existing Alfresco. We have these options in our indoor showroom at 37 Winton Rd Joondalup WA if you would like to view them. Thanks Steve
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