Customer satisfaction delivered
From the very outset the itinerary presented by Classic Patios was on time. Ben and Cory kept me informed of arrival and knock off times to give uninterrupted access to site. Any queries I had, both Ben and Cory were only to happy to answer and explain. It was a few days after completion that we had some rain and detected a very minor leak. Within a few days after contacting Classic Patios I received a phone call from Ben to see if he could come and fix the problem the following morning. Being aware that it was only minor remedial work Ben saw no hesitation in driving from North Joondalup to Canning Vale to ensure a happy outcome. Customer satisfaction personified. Thank you CP team.
We gave them a challenging patio roof design -they delivered!
We wanted to open up the rear of our house to let the northern winter sun in, while blocking direct summer sun. And to enjoy the view of our garden. So in conjunction with Classic, we designed, and they successfully built a steep single pitch patio roof. Cost was a focus, so only a single skin roof was built. The result is stunning, strong and everything we hoped it would be. The only thing we would do differently would be to install the side shading panels when Classic built it (doing it now). We recommend Classic!
CLASSIC is Fantastic
Our new Classic patio was installed this week - on time and 'on trend': all in Surfmist colour (fresh), all aluminium (no rust), designed to not leak (box gutters all sides) and assembled with precision (thanks Ben)! From start to finish, we were impressed with the product, the people, and the process. No stress, no mess - Ben even cleaned the patio and painted each screw! It doesn't get better than that.
- Verified customer
Love my Patio extension!
Have waited a while to finally be able to get the Patio extension done. Classic were the first to quote and were very proffessional with realistic advice and competitive pricing. Some of our other experiences with getting quotes were a bit off putting. Whilst pricing sat in the middle of the quotes we received, we are more than happy with the finished product and attention to detail. Even where they had someone come and replace a couple of roof tiles which had cracked on installation. We have since sat through several storms and the patio has stood the weather test. All our questions were answered promptly and timely. No problem in recommending Classic Patios. :-)
Excellent granny flat
Only moved into my granny flat a week ago, but I am very pleased with the flat. The tradesmen were all very nice and helpful and willing to make a few changes. It was a pleasure dealing with Derek, the supervisor, he is a great guy. Highly recommend Classic Granny Flats
Very unhappy with the way we were treated. Read and understand the contract thoroughly, before you sign up.
There is a clause in the contract which should but was not made apparent to us that basically tries to stop you giving anything but glowing feedback.Comments made on their fb page have all immediately been deleted. What does that suggest?
We chose this company due to the generally glowing reviews. Most misleading. This mistake on our part cost us thousands and wasted considerable time. How long until this is deleted?
December 7th 2019 Update: A very similar sad example to the bad experienced which we received.
This is interesting. We still ha...ve had nothing other than denial and very disrespectful treatment from this company. They sneak in a clause numbered 19, which is basically denying anyone giving anyone feedback without their permission. Which obviously would have to be positive. We were literally pushed into signing the contract without actually reading it. Which obviously was a mistake on our part. We were told that their feedback should be enough recommendation. We actually used reviews from this page before we decided to give this company our business. We notice that after our very honest review there were suddenly a great number of positive reviews. Were these verified? We were given no warranty whatsoever apart from an angry exchange where he said he gave a warranty in that particular email, and that should be good enough. I warn people to be very cautious of using this company unless you read every clause on the contract. We were seriously out of pocket by thousands of dollars and treated very shabbily and could not recommend this company to anyone.BEWARE.
- Verified customer
From the onset Rob was very professional and friendly even bringing samples of the type of guttering and joins used. The best design for the area was worked out. Matt the installer knew his work and the patio was put up in the week. Even with a slight hicup supervisor Steve was on to it and was sorted overnight with no delays. All questions were answered by their admin, fantastic customer service. The result a lovely 11 metre patio, such a difference from the flat roof that was taken down. I highly recommend Classic Patios. A great team and my family will enjoy many years of entertaining.
Could not be happier
From the very first time we spoke with Classic Patios we knew they would give us what we wanted. Ron was not only very helpful with advise but very professional with what he did and all work was carried out in a very timely manner. Our installer had years of experience and did an amazing job. We couldn't be happier.
Failure to make repairs when numerous water leaks became evident at most joins. To correct the issue I have to pull the structure down and rebuild. Not impressed at all.
Great Customer Service. There guys are really trying to help you, especially supervisor Derek - he is super nice and helpful. I just let them do whatever they had to do and then I received a great house with no headache at all. Highly recommend those guys.
Pros: easy-going, helpful, not much to worry about with them
Cons: In my case were not to strict with deadlines, but that was not a big deal for me.
by Ray Worthington 23/8/2019
Very happy with the patio we had installed.
Ron came to our house and advised us what would work best in our situation and did the quotation - the end result is just what we wanted.
Ben did the installation and obviously had a lot of experience. As his finishing touch to the job he went around with a cloth polishing any finger marks off the beams and supports - that surprised me.
One point I would make though is that because the installers have to supply their own roofing screws they buy unpainted ones and then use touch up paint to colour th...em as this works out cheaper. In our case the roof panel screw heads were not even painted. Classic may be well advised to look at supplying their installers with pre-painted screws to give the best possible finish to the job. Ray
Fantastic Patio - Has made outdoor living a reality!
Classic Patios were the only team who were able to plan and build to my patio needs. The outside area was quite large and was an unusual shape, but they were able to make it work with great roof coverage and an under-area free of poles etc. I have a pool table, barbecue, seating and sun lounges all under cover now. Love it!
Cut sheets with angle grinder.
No footings , missed screw holes everywhere , scratches all over the posts and wrong screws used .
After 7 years rusting all over . Don’t use them I’m going have to remove and replace sheets soon along with the gutters probably .
- Verified customer
Excellent Patio Design and Craftsmanship
After reviewing Classic’s online reviews I visited their Joondalup display centre. The patios on display looked exactly how I envisioned my patio finish to be: I wanted a skillion patio design.
Steve - sales came to my place that afternoon and measured/ quoted my patio design.
I signed a contract the following day.
Steve - project manager followed up onsite to confirm design and finish.
The tradesman or should I say ‘Patio Artisan’ - Trevor, was absolutely amazing. His attention to detail and skilled professionalism is second to none and I recommend you request Trevor as your installer where possible!
Thank you Tania - admin for your professional and friendly (and prompt) emails.
100% recommend Classic.
Satisfied customer who would recommend Classic
I chose Classic as I was impressed with the excellent drainage gutter that they use whereas other companies just cut gutters, and merge them, which could result issues. They were not the cheapest of the 5 quotes that we sought but their online reviews were extremely good. There was a problem with the sizing of the materials delivered but our installer, Trevor, realised this and after some discussion with us, and Steve at the office, commenced work as well as ordering some new materials. Trevor was a really nice fellow who consulted us as he bu...ilt the patio. He clearly knew what he was doing! The finished construction is as as good as the pictures that Classic use in their advertising literature and I would not hesitate to recommend their product. The important thing to me, in the construction stage, was that they recognised the error in the materials delivered and rectified it as soon as they could. An excellent service that has resulted in an impressive structure.
An excellent and professional job
Aside from delay by the local council, the construction of a new gable roof and patio went ahead and looks terrific.
'Ben' the installer was most professional, polite and informed. He is a great credit to Classic Patios. I really think he is worth more money!
All in all, it has been a pleasure dealing with Classic Patios. Most highly recommended.
False pricing advertising
Saw them advertised in the paper, 5x2 $2235, 7x3 $3130. So we got them out for a quote on a patio 7x2. They told us the minimum price was $4,000. We asked about the specials advertised and he admitted it was just an advertising gimmick. We said that was false advertising and he left.
Very happy with our Granny flat
Very happy with the final product in our one bedroom Granny Flat. The various workmen were friendly and helpful. Despite extremely bad weather still managed to be finished in less then 12 weeks. So happy that my Mum can now be close to us where we can keep an eye on her. Thanks to Paul, Derek and Tania and all the team we and Mum are thrilled.
- ‹ Prev
- Next ›
Questions & Answers
Where are you based?
Steve N.Classic Patios and Pools
Hi we are based in Joondalup Western Australia but we do service all Metro areas and some Transportable products in the outer areas of Western Australia. We have a showroom at 37 Winton Rd Joondalup and we are open from 9AM till 4PM weekdays and 10AM till 1PM on Saturdays. We are closed on Sunday but can arrange viewing outside of these hours by appointment.
Do these guys do Glass and sliding doors to enclose an alfresco?
Steve N.Classic Patios and Pools
Hi Mahendra Thank you for your enquiry, Yes Classic can supply and install Glass Sliding Doors or stackable or Byfold doors and windows to enclose an existing Alfresco. We have these options in our indoor showroom at 37 Winton Rd Joondalup WA if you would like to view them. Thanks Steve
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.