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Classic Patios and Pools

Classic Patios and Pools

4.6 from 170 reviews

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Reviews

Review distribution

5 star
143
4 star
15
3 star
1
2 star
1
1 star
10

Peter

PeterPerth, WA

Customer satisfaction delivered

published

From the very outset the itinerary presented by Classic Patios was on time. Ben and Cory kept me informed of arrival and knock off times to give uninterrupted access to site. Any queries I had, both Ben and Cory were only to happy to answer and explain. It was a few days after completion that we had some rain and detected a very minor leak. Within a few days after contacting Classic Patios I received a phone call from Ben to see if he could come and fix the problem the following morning. Being aware that it was only minor remedial work Ben saw no hesitation in driving from North Joondalup to Canning Vale to ensure a happy outcome. Customer satisfaction personified. Thank you CP team.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
2 comments
Classic Patios and Pools
Steve N.Classic Patios and Pools
Peter
Peter

Steve, Thanks very much to your dedication to ensuring a most satisfying outcome. regards from both Sue and me.


swirvin

swirvinperth

  • 2 reviews

We gave them a challenging patio roof design -they delivered!

published

We wanted to open up the rear of our house to let the northern winter sun in, while blocking direct summer sun. And to enjoy the view of our garden. So in conjunction with Classic, we designed, and they successfully built a steep single pitch patio roof. Cost was a focus, so only a single skin roof was built. The result is stunning, strong and everything we hoped it would be. The only thing we would do differently would be to install the side shading panels when Classic built it (doing it now). We recommend Classic!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Lori

LoriPerth, WA

CLASSIC is Fantastic

published

Our new Classic patio was installed this week - on time and 'on trend': all in Surfmist colour (fresh), all aluminium (no rust), designed to not leak (box gutters all sides) and assembled with precision (thanks Ben)! From start to finish, we were impressed with the product, the people, and the process. No stress, no mess - Ben even cleaned the patio and painted each screw! It doesn't get better than that.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationClassic Patios Joondalup
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Thanks Lori I am so happy to hear you are happy with your patio and we at Classic hope you enjoy your new purchase for many years to come. Thanks for the Review Steve Nicholls General Manager.

Sally

SallyPerth, WA

  • Verified customer

Love my Patio extension!

published

Have waited a while to finally be able to get the Patio extension done. Classic were the first to quote and were very proffessional with realistic advice and competitive pricing. Some of our other experiences with getting quotes were a bit off putting. Whilst pricing sat in the middle of the quotes we received, we are more than happy with the finished product and attention to detail. Even where they had someone come and replace a couple of roof tiles which had cracked on installation. We have since sat through several storms and the patio has stood the weather test. All our questions were answered promptly and timely. No problem in recommending Classic Patios. :-)

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Hi Sally , Classic are happy to hear you are satisfied with our Product and Service. Thank you for your review and we hope you enjoy your patio for many years to come.


Jette

JetteWheatbelt, WA

Excellent granny flat

published

Only moved into my granny flat a week ago, but I am very pleased with the flat. The tradesmen were all very nice and helpful and willing to make a few changes. It was a pleasure dealing with Derek, the supervisor, he is a great guy. Highly recommend Classic Granny Flats

Customer Service
Timeliness
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Frustrated and angry.com

Frustrated and angry.comWheatbelt, WA

  • 4 reviews

Very unhappy with the way we were treated. Read and understand the contract thoroughly, before you sign up.

published
Customer Service
Timeliness
Rates and Fees
Product Quality
Return Claim MadeYes
Store LocationJoondalup
See all answers
3 comments
Classic Patios and Pools
Steve N.Classic Patios and Pools

Marion

MarionPerth, WA

  • Verified customer

Highy Recommend

published

From the onset Rob was very professional and friendly even bringing samples of the type of guttering and joins used. The best design for the area was worked out. Matt the installer knew his work and the patio was put up in the week. Even with a slight hicup supervisor Steve was on to it and was sorted overnight with no delays. All questions were answered by their admin, fantastic customer service. The result a lovely 11 metre patio, such a difference from the flat roof that was taken down. I highly recommend Classic Patios. A great team and my family will enjoy many years of entertaining.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Way

Way

  • 2 reviews
  • 2 likes

Could not be happier

published

From the very first time we spoke with Classic Patios we knew they would give us what we wanted. Ron was not only very helpful with advise but very professional with what he did and all work was carried out in a very timely manner. Our installer had years of experience and did an amazing job. We couldn't be happier.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Hi Way, Thanks for the Review. We are really Glad you are happy with the final product and service. We are sure you will get many years of enjoyment from your purchase Regards Steve Nicholls General Manager.


Beyond disappointed

published

Failure to make repairs when numerous water leaks became evident at most joins. To correct the issue I have to pull the structure down and rebuild. Not impressed at all.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Highly Recommend

published

Great Customer Service. There guys are really trying to help you, especially supervisor Derek - he is super nice and helpful. I just let them do whatever they had to do and then I received a great house with no headache at all. Highly recommend those guys.

Pros: easy-going, helpful, not much to worry about with them

Cons: In my case were not to strict with deadlines, but that was not a big deal for me.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
See all answers

rayworth

rayworthPerth, WA

by Ray Worthington 23/8/2019

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationClassic Patios and Pools in Joondalup, Western Australia
See all answers

Dean G.

Dean G.Perth, WA

Fantastic Patio - Has made outdoor living a reality!

published

Classic Patios were the only team who were able to plan and build to my patio needs. The outside area was quite large and was an unusual shape, but they were able to make it work with great roof coverage and an under-area free of poles etc. I have a pool table, barbecue, seating and sun lounges all under cover now. Love it!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationClassic Patios Joondalup
See all answers

Gary Davies

Gary DaviesWestern Australia

Shonky

published

Cut sheets with angle grinder.
No footings , missed screw holes everywhere , scratches all over the posts and wrong screws used .
After 7 years rusting all over . Don’t use them I’m going have to remove and replace sheets soon along with the gutters probably .

Customer Service
Product Quality
Return Claim MadeNo
2 comments
Classic Patios and Pools
Steve N.Classic Patios and Pools

Patio built in 2012 . You refused Classic Access to rectify the minor issues then you were heavily compensated. You then write a review 7 years later . This was resolved in 2012 Gary .

Gary Davies
Gary Davies

Ann

AnnPerth, WA

  • 2 reviews
  • 1 like
  • Verified customer

Excellent Patio Design and Craftsmanship

published

After reviewing Classic’s online reviews I visited their Joondalup display centre. The patios on display looked exactly how I envisioned my patio finish to be: I wanted a skillion patio design.
Steve - sales came to my place that afternoon and measured/ quoted my patio design.
I signed a contract the following day.
Steve - project manager followed up onsite to confirm design and finish.

The tradesman or should I say ‘Patio Artisan’ - Trevor, was absolutely amazing. His attention to detail and skilled professionalism is second to none and I recommend you request Trevor as your installer where possible!
Thank you Tania - admin for your professional and friendly (and prompt) emails.

100% recommend Classic.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
See all answers

Jeff S

Jeff SPerth, WA

Satisfied customer who would recommend Classic

published
Keith

KeithPerth, WA

An excellent and professional job

published

Aside from delay by the local council, the construction of a new gable roof and patio went ahead and looks terrific.
'Ben' the installer was most professional, polite and informed. He is a great credit to Classic Patios. I really think he is worth more money!
All in all, it has been a pleasure dealing with Classic Patios. Most highly recommended.
Keith


Excellent job

published

Very happy with our new patio. High quality product. Professional company to deal with. Thank you Classic patios . We highly recommend this company. Hope you all have a very Merry Christmas . Sophie and Louie A

1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Thanks Sophie and Louie we appreciate the feed back. We at Classic also would like to wish you guys a Merry Christmas.


  • Verified customer

Perfect patio!

published

Very happy with our new patio. Steve was very patient with all our questions and Matt did an excellent installation - punctual, tidy and very professional. Would definitely recommend this company.

1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Thanks Cindy , we hope you enjoy your new patio for many years to come.


False pricing advertising

published

Saw them advertised in the paper, 5x2 $2235, 7x3 $3130. So we got them out for a quote on a patio 7x2. They told us the minimum price was $4,000. We asked about the specials advertised and he admitted it was just an advertising gimmick. We said that was false advertising and he left.

1 comment
Classic Patios and Pools
Steve N.Classic Patios and Pools

Very happy with our Granny flat

published

Very happy with the final product in our one bedroom Granny Flat. The various workmen were friendly and helpful. Despite extremely bad weather still managed to be finished in less then 12 weeks. So happy that my Mum can now be close to us where we can keep an eye on her. Thanks to Paul, Derek and Tania and all the team we and Mum are thrilled.


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Questions & Answers

Mahendra

Mahendraasked

Where are you based?

1 answer
Classic Patios and Pools
Steve N.Classic Patios and Pools

Hi we are based in Joondalup Western Australia but we do service all Metro areas and some Transportable products in the outer areas of Western Australia. We have a showroom at 37 Winton Rd Joondalup and we are open from 9AM till 4PM weekdays and 10AM till 1PM on Saturdays. We are closed on Sunday but can arrange viewing outside of these hours by appointment.


Mahendra

Mahendraasked

Do these guys do Glass and sliding doors to enclose an alfresco?

1 answer
Classic Patios and Pools
Steve N.Classic Patios and Pools

Hi Mahendra Thank you for your enquiry, Yes Classic can supply and install Glass Sliding Doors or stackable or Byfold doors and windows to enclose an existing Alfresco. We have these options in our indoor showroom at 37 Winton Rd Joondalup WA if you would like to view them. Thanks Steve


Get an answer from our members and Classic Patios and Pools representatives

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