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Sales guy lied, so be careful. If not for the owner stepping in, we would give them a 1 star
We initially had a TERRIBLE experience with Classic in Loganlea. The sales guy (Mark) assured us:
- They were the highest volume, best pool suppliers in town
- We would not have to worry about anything, they would take care of it
- It would be a one stop shop and we would have no stress
- Fountain would be installed for us
- Concrete lip and tiles included
- Fixed price everything
- We thought Council approval was included in the price
Great pool - mostly happy but some niggles during installation
We specifically wanted 'modular' and visited Classic Pools to view their display and spoke to someone we knew who had one.
It was tight but we got it for Xmas 2020 and we have been all over it since.
The only real issue was the co-ordination of sub-contractors which became our task as no-one at Classic had or wanted real responsibility for it and we ended up with a large pile of dirt in the back yard that we had to get rid of after explicitly requesting that this be included in the excavation.
So thanks guys - we have our pool and I would happily do it again.
Pool fine but stay clear of the installer
We love our pool, the staff who sold it to us were fine, decent enough service.
The guy who installed it was awful. Hard to deal with, obnoxious, poor work ethic, continuous price changes (always higher!) and walked away from a job half finished. This fella was the last point of contact with the pool company and it left a really bitter finale. He was recommended and provided by the company, despite being an independent contractor, and their use of him is to their own determent.
Since the install, two separate pool maintenance have advised me th...
A bumpy start but a good ending..
Read many reviews online and had some reservations about both pool places we were looking at using. Decided on Classic Pools. We had a rocky start with one salesperson who advised one thing in person and hit us with extra costs on the order form and his response wasn't very satisfactory. I raised many concerns and questions with another person that were answered in full and we decided to proceed with our original sales contact person who seemed more professional. Their delivery guy was excellent.
Pool has been installed and is up and running and so far so good, we are happy with our purchase. We've had extra contact with Classic Pools and good follow up service.
- Verified customer
We paid a deposit to Classic Pools Loganlea for a fibreglass pool to hold the pool for us. I had to chase for about 4 weeks to receive the contract, and we had to call a number of times for it. We signed the contract when received, sent it back and never received a fully signed one in return. Then they were supposed to excavate for the pool and we had to cancel it because of no fully signed contract, that they wanted an enormous amount of money before the pool would leave their office, and no approval from the Certifier (who was waiting for Cla...ssic Pools to pay the QBC insurance, which Classic Pools never did). We sent them requests for the signed contract and approvals and eventually had to cancel the purchase of the pool. We were then told that the pool had cracks in it. Now we are trying to get our deposit refunded and Classic Pools is continually ignoring us - i went to their office, left messages and called a couple of times - no response. Now we have to use legal and other means of trying to get our deposit refunded. This is a shocking organisation in our view, and warn potential clients to be very careful in dealing with Classic Pools and to ensure that no monies are paid until you have a fully signed contract, and approved drawings. I believe that there are other pool suppliers who are far more professional in their administration, as well as having better prices - hence i would encourage clients to shop around before committing to Classic Pools. This has been a very bad experience for us, and the stress will continue until our deposit is refunded.
The perfect pool for summer.
A smooth process from sales to installation.
The Team at Classic Pools know there business well.
Using established, knowledgeable and reliable contractors the process has been excellent.
Our pool is crystal clear, easy to maintain with the latest pool technology.
Thank you to all involved in delivering on our project , we couldn't be happier.
Waiting Waiting Waiting
Sounded like no wanted to help, just got pushed from department to department wasting a good 15min each one. Gave part numbers and people were still unsure with pool i had.
Been over a week now, still getting told I need to speak to another department.
Shameless and without integrity .
Long story short-
After having a classic pool for 2 years and almost all colour faded out of liner, the shark cleaner supplied with the pool started cutting along the wall where it meets the floor.
This instigated a warranty claim that was immediately dismissed by Classic Pools without any query or inspection, with the alligation that I was responsible, end of story.
Forced to take Classic Pools (aka Above Ground Pool Sales, because Classic Pools was de registered) to VCAT for action.
Owner of Classic Pools claimed that they were not responsibl...
great service and patience
We have just had a pool installed by Classic pools. their salesmanship, customer service and professionalism was first class. Soren delivered what he said he would, and put up with numerous delays in the project. Pool was installed and any issues evolving on the day were quickly dealt with.
I would highly recommend Classic Pools
I would highly recommend Classic Pools as everything ran like a well oiled machine.
All tradies were friendly and on time and if you had a question they were happy to help.
Steve, Leisa were our builders and were lovely to deal with.
We couldn’t be happier with our pool.
Kylie & Kris
Rude arrogant angry staff
I have twice had dealings with the salesman at this company. Once on the phone and once face to face. Don’t go there!!! He’s an arrogant angry know it all who gets aggressive when you don’t hang off his every word and dare to ask questions. He actually yelled at me when I told him we better just forget it. Nasty horrible and if the other 1 Star reviews are anything to go by not the first time. Save your money.
Couldn’t be happier
We are super happy with our pool, we shopped around at different pool shops but once we found classic pools we looked no further. The service was outstanding, and they were super friendly. We asked for a deepend in our pool and they made it happen without any hesitation. Thank you Mark Hickey and team we are so thankful for everything. Our kids are over the moon with the new pool. Here is a piccy of the pool. Almost done just need our decking done ✅
Once again Thankyou from the bottom of our hearts ♥️
J & M
Questions & Answers
Can anybody recommend someone who will replace and fit a new pool liner 9x 3 ASAP?
Pool liner had faded, pattern is still existent above the water line, wanted to know if someone would please contact me?. I believe it may have a hole because the water level keeps falling within two days and it never dropped that quickly before.
I think my Majestic pool is about 6 years old now and I have found a leak on my skimmer box (that has been cemented in by recommended installer). Is there any chance this would be covered in the 30 year warranty?
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