Not giving full information at the time they wanna sell. Very arrogant staff when we call Springvale staff. Avoid this company. You will not get the good service from them.
We were very excited about getting our beautiful big pool 12.6 x 6.4 m and having it professionally installed. One month over 3 years, the liner has failed. We got this pool to help our grandson with muscular dystrophy and to say we are crushed that not only has the liner failed, but we watched 120,000 litres of water wash down our paddock into our stock dam.To say we are devastated to have lost around $2500 worth of water is an understatement. The warranty needs to be discussed with customers, as we had no idea it didn't cover the liner mater...ial only the welds. After 3 years we are staring down the barrel of $5000 in costs to reline and install a new liner after tearing up all our decking to get to it. The initial cost of the materials, installation and water was around $18,000 which may not be a lot of money for some, but it was a dream purchase for us after many years of scrimping and saving. Please take note of this and buyer beware. I have never gone online to complain about anything ever, but this has killed our families dream of fun and therapy for our little grandson.
Not good at all won't fulfill the warranty or anything
From day 1 we had nothing but problems from dealing with [name removed] and [name removed] and the dodgy build, up to now dealing with [name removed] and [name removed] and how they won't even replace the blanket and its under warranty they say its our fault. We don't even use chemicals we use a professional to clean our pool we follow care instructions for the blanket and this happens. We have had continued problems with the heater they supplied and everything in between. Our pool isn't small it's 4.5m x 10m we spent alot of money on all of i...t from purchase to build and all else involved this is just outrageous from a company who is ment to be so reputable. It is obvious the only result be either purchase another one or go via consumer affairs and go to court. Most disappointing thing I have ever done in my life was go through Classic Pools. Please look into other suppliers like ELITE as they are very good and compassionate which leads me to believe they would look after there customers.
Amazing quality above ground pool for swim school
We were put in touch with Mark from Classic Pools over a year ago when we started our quest to open a swim school. Being from Sydney we were a little hesitant in putting our trust in a company out of state however Mark's knowledge and professionalism throughout the purchase process was amazing. We had to do some council wrangling and, again, Mark's assistance with any of our requests was invaluable. He was also able to push to meet our rather tight delivery timeline after council approval right on the Christmas closure period.
We have just completed installation and the pool is of outstanding quality. We can't thank Mark enough and have no hesitation in recommending Classic Pools, great customer service experience!
Wade and Sarah are amazing... almost as amazing as our spa
Both Wade and Sarah were very patient with me, while I considered my options... probably took me over 12mths to arrive at a decision. On the day of placing the order... my wife changed our minds and we went for a bigger one. Very happy with the price and service. Delivery was sensational and Wade and the delivery guy didn’t leave until they were happy that we were happy. This is one of those purchases where you are sure there are heaps of cheap/rubbish Chinese products in OZ (not that all Chinese is rubbish) and very hard to do you own independ...ent research... our decision came down to who do we feel we can trust... Sarah and Wade came through. Thanks guys. (If you get to read this, please don’t forget the panel that got damaged in transport to us )
- Verified customer
Great Pool from a very helpful team
We wanted a pool that was located next to our existing deck with the intention of extending the decking to encompass the new pool. The challenge was to get the finished position & height of the pool just right to align with the existing deck and to make it all a little more difficult we live on a small island just off the coast.
When we approached them with our idea it was no problem to the team from Classic. Not only did Soren give us a great deal on an above ground pool and organise the certification but also gave helpful advise on all the a...spects of the building process and the materials we needed to have onsite ready. Jarrod on the excavator along Joel and his installation crew were all friendly, efficient and a delight to work with. The finished pool looks fabulous and aligns perfectly with the extended decking. The pool accessories supplied are all good quality along with helpful operating advise from the Joel and his crew. All in all, everyone we dealt with at Classic Pools was friendly and helpful, the whole process was delightfully painless and we have a great pool to enjoy.
Very professional and helpful.
We recently bought our second pool from Classis pools. We were impressed with the service
From Josh . We ordered and had the pool delivered with all components in less time than we thought. The contracters who assembled the pool, Steve Carter and crew were very professional and pleasant and were also helpful with advice. All in all we are extremely satisfied with the services of poth supplies and contractors. Thank you.
A pleasurable retail experience.
Classic Pools, a pleasurable retail experience. Mark ensured the processes of purchasing a pool, organisation of council approvals, site preparation, pool install through to final certification was a streamlined and comfortable event.
All contracted companies involved with the council approvals, certifications or actual install were knowledgeable, very experienced, polite and friendly.
I would have no hesitation recommending customers to Classic pools.
From end to end the team from Classic Pools Loganlea we’re amazing! Soren’s knowledge, expertise and no surprises attitude meant we were fully aware of best and worse case scenarios. Joel’s team ensured that the great work continued with a completely hassle free installation. Everyone we dealt with were professional, knowledgeable and genuine. Absolutely fabulous company to deal with.
Great product and service.
Pool appears to be of a high standard. Very helpful, experienced sales and installation staff. Great personal after sales care. All steps handled by classic pools staff (Soren). Very reasonable time frame from purchase to installation. Very happy with entire process
Questions & Answers
Hey anyone had a problem with the liner failing. Ours developed a fist size hole and the entire right bottom edge which gets the most sun has degraded to a thin easy tear plastic. It's five years old thought it would last longer.
Did anyone bother to answer you Rich? It doesn’t look like it. We just had the same thing happen last night with a liner that is only 3 years old. Seems extremely shoddy.
No, no replies. Took it up with Classic pools got a well worded reply including a copy of the original guarantee doc for the liner. Clearly it wasn't the first time they had to reply to my kind of inquiry. Basically if it doesn't split as you're doing the initial filling of the pool you're out of luck. One thing to watch is the 'generous' offer to supply you a new liner at several hundred dollars off their usual price in recognition of your inconvenience. About 3 minutes of looking on line and I found the same liner a few hundred dollars cheaper again then their 'generous' offer. Sorry I don't have better news for you, good luck.
Hi our pool cleaner came this morning to our just 3 year old 12.6 x 6.4 metre pool. As he started to clean the whole bottom corner tore and we lost over 120,000 litres of pool water, which then made its way down the paddock and straight into our stock dam. The bottom of our liner was completely faded, yet the sides still had patterning on them. Got the run around from Classic Pools as had been warned. Also received a very "generous" offer of a new liner. Truly. Our entire deck goes over the top of our coping and will have to be torn off. We would have to get someone to redo the liner. We had this put up professionally and has been looked after professionally. I could cry I am so dissapointed about this. How can you sell a product not fit for purpose. The warranty only covers the manufacture of the liner, not the material. What sort of a warranty is that. It's not a warranty at all, as it's the material that has failed. The sales experience was fantastic, but if we had any idea this would have happened we would have given it a miss I'm afraid. I fear there will be many, many more people out there that will suffer the same problems and its just criminal.
Crappy Kreepy Crawler that classic Pools sent with ‘ KIT POOL’ paid enough for the pool and installation at least you guys could supply quality products. Takes me 3 days to clean the pool with the Crawler....absolutely ridiculous!!!! I have better things to do....steps also move, cinder blocks in steps aren’t good enough to hold down the steps and the rail was never installed!!!! Oh I forgot...I’m the owner builder right? Tried to get other Pool companies to help but they won’t touch your product or deal with your issues.....
I’m ready to send the crawler back to Hoppers Crossing and throwing over thier fence and making a complaint to the Ombudsman about service, installation and quality of product ( pool and filter and solar )
So if I want help C at Hoppers tells you to get help from other pool companies.....I want answers on we’re to find people to help install steps properly and also what’s the best Crawler ?
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