Not good at all won't fulfill the warranty or anything
From day 1 we had nothing but problems from dealing with [name removed] and [name removed] and the dodgy build, up to now dealing with [name removed] and [name removed] and how they won't even replace the blanket and its under warranty they say its our fault. We don't even use chemicals we use a professional to clean our pool we follow care instructions for the blanket and this happens. We have had continued problems with the heater they supplied and everything in between. Our pool isn't small it's 4.5m x 10m we spent alot of money on all of i...t from purchase to build and all else involved this is just outrageous from a company who is ment to be so reputable. It is obvious the only result be either purchase another one or go via consumer affairs and go to court. Most disappointing thing I have ever done in my life was go through Classic Pools. Please look into other suppliers like ELITE as they are very good and compassionate which leads me to believe they would look after there customers.
Amazing quality above ground pool for swim school
We were put in touch with Mark from Classic Pools over a year ago when we started our quest to open a swim school. Being from Sydney we were a little hesitant in putting our trust in a company out of state however Mark's knowledge and professionalism throughout the purchase process was amazing. We had to do some council wrangling and, again, Mark's assistance with any of our requests was invaluable. He was also able to push to meet our rather tight delivery timeline after council approval right on the Christmas closure period.
We have just completed installation and the pool is of outstanding quality. We can't thank Mark enough and have no hesitation in recommending Classic Pools, great customer service experience!
Wade and Sarah are amazing... almost as amazing as our spa
Both Wade and Sarah were very patient with me, while I considered my options... probably took me over 12mths to arrive at a decision. On the day of placing the order... my wife changed our minds and we went for a bigger one. Very happy with the price and service. Delivery was sensational and Wade and the delivery guy didn’t leave until they were happy that we were happy. This is one of those purchases where you are sure there are heaps of cheap/rubbish Chinese products in OZ (not that all Chinese is rubbish) and very hard to do you own independ...ent research... our decision came down to who do we feel we can trust... Sarah and Wade came through. Thanks guys. (If you get to read this, please don’t forget the panel that got damaged in transport to us )
- Verified customer
Great Pool from a very helpful team
We wanted a pool that was located next to our existing deck with the intention of extending the decking to encompass the new pool. The challenge was to get the finished position & height of the pool just right to align with the existing deck and to make it all a little more difficult we live on a small island just off the coast.
When we approached them with our idea it was no problem to the team from Classic. Not only did Soren give us a great deal on an above ground pool and organise the certification but also gave helpful advise on all the a...spects of the building process and the materials we needed to have onsite ready. Jarrod on the excavator along Joel and his installation crew were all friendly, efficient and a delight to work with. The finished pool looks fabulous and aligns perfectly with the extended decking. The pool accessories supplied are all good quality along with helpful operating advise from the Joel and his crew. All in all, everyone we dealt with at Classic Pools was friendly and helpful, the whole process was delightfully painless and we have a great pool to enjoy.
Very professional and helpful.
We recently bought our second pool from Classis pools. We were impressed with the service
From Josh . We ordered and had the pool delivered with all components in less time than we thought. The contracters who assembled the pool, Steve Carter and crew were very professional and pleasant and were also helpful with advice. All in all we are extremely satisfied with the services of poth supplies and contractors. Thank you.
Excellent very happy with our pool
Thanks to Mark & his team. The process was made very easy, excellent advice from purchasing to installation. Only took one day. All trades turned up when expected & were a pleasure to deal with. Many thanks we love our pool.
A pleasurable retail experience.
Classic Pools, a pleasurable retail experience. Mark ensured the processes of purchasing a pool, organisation of council approvals, site preparation, pool install through to final certification was a streamlined and comfortable event.
All contracted companies involved with the council approvals, certifications or actual install were knowledgeable, very experienced, polite and friendly.
I would have no hesitation recommending customers to Classic pools.
Looks great and feels great
Extremely happy with the whole process from the initial sale with Mark who gave us a great deal to the high quality finished product. I installed myself easily from the in depth instructions and links. Thanks guys....
From end to end the team from Classic Pools Loganlea we’re amazing! Soren’s knowledge, expertise and no surprises attitude meant we were fully aware of best and worse case scenarios. Joel’s team ensured that the great work continued with a completely hassle free installation. Everyone we dealt with were professional, knowledgeable and genuine. Absolutely fabulous company to deal with.
Great product and service.
Pool appears to be of a high standard. Very helpful, experienced sales and installation staff. Great personal after sales care. All steps handled by classic pools staff (Soren). Very reasonable time frame from purchase to installation. Very happy with entire process
This is the 2nd pool we have purchased from Classic Pools in Loganlea Soren Moraro was so helpful in supplying just what we needed and gave me all the advice on the new Chlorinator we definately recommend this store to anyone wishing to purchase a pool
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Questions & Answers
Hey anyone had a problem with the liner failing. Ours developed a fist size hole and the entire right bottom edge which gets the most sun has degraded to a thin easy tear plastic. It's five years old thought it would last longer.
Hi everyone, has any one installed an oval pool themselves got a few questions
Crappy Kreepy Crawler that classic Pools sent with ‘ KIT POOL’ paid enough for the pool and installation at least you guys could supply quality products. Takes me 3 days to clean the pool with the Crawler....absolutely ridiculous!!!! I have better things to do....steps also move, cinder blocks in steps aren’t good enough to hold down the steps and the rail was never installed!!!! Oh I forgot...I’m the owner builder right? Tried to get other Pool companies to help but they won’t touch your product or deal with your issues.....
I’m ready to send the crawler back to Hoppers Crossing and throwing over thier fence and making a complaint to the Ombudsman about service, installation and quality of product ( pool and filter and solar )
So if I want help C at Hoppers tells you to get help from other pool companies.....I want answers on we’re to find people to help install steps properly and also what’s the best Crawler ?
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