Clean Cruising

I don't understand where all these positive reviews come from? This is very dishonest and inhuman company, profiting from the misfortune of others, takers money from deceased passengers,calling it fine for cancelling a cruise!!!!!When tragedy strikes, you hope for help and understanding from other! THIS ISN'T OF THEM!!!!!A tragedy happened -my… Read more

wife died. I naturally cancelled the cruise and asked for refund. They returned part of money,but kept about 25% of the cost for themselves?They called it a penalty for cancelling the cruise and a "future" cruises, including the deceased wife??The refund was incomplete, as they said- due to no-refund by "Celebrity Cruises". Well,I contacted "Celebrity Cruises". Response I received: "Because your travel agent J......e L.....s from "Clean Cruising" accepted and received the "future cruise certificate" you must resolve your concern with her. I send above to all emails was found ,including all management. Completely ignored?? "Clean Cruising" profited from my wife death- $2433!!!!

Having never used a third party for holiday bookings before (have always booked them myself) I was pleasantly surprised when I contacted Clean Cruising and dealt with Tatiana. She went out of her way to taylor a holiday to suit our dates and specifications. We booked two cruises almost back to back and everything … Read more ·  1

from the bookings and information provided pre-cruise was completely accurate and well documented. Our cruise was on Coral Princess cruising inside passage from Whittier to Vancouver.Apart from the initial embarkation which was extremely well coordinated,our cabin attendant Joe was amazing and very caring and helpful.Sadly the ship was very outdated.The balcony cabin was tiny. The plumbing in the toilets on most decks didn’t work and the food was mediocre.Staff attitude was poor and there was no rapport between them. Next cruise was on Celebrity Solstice.What a difference!All of the staff were amazing.Our cabin was twice the size and wonderfully appointed.There was a marked difference with the crew.We observed them being treated so well by their supervisors who praised them when they did well and explained things when minor discrepancies occurred.It was a totally different culture and explained why everyone on board was happy.The food was fantastic as were the activities and entertainment.I will definitely book future cruises with Celebrity. I will also use Clean Cruising to book future holidays.

Superior Customer Service – I would like to thank Clean Cruising for their excellent customer services. Senior Consultant Sally always takes care of my queries in a jiffy. Whenever my wife and I are interested in a particular cruise, Sally provides timely and helpful advice regarding all the important information. Her knowledge of the cruising sector is phenomenal. For… Read more ·  1

example, my wife and I were interested in a cruise out of Singapore but the ship was also returning to Singapore. As we were on extended vacation in Thailand, I enquired as to whether we could board and also disembark at Bangkok. I sent an email to Clean Cruising on Sunday night and BINGO....received a swift reply the very next morning. Sally provided all the detailed information for this cruise which covered pricing , cabin availability and most importantly the important aspects with boarding and disembarking in Thailand as it all depends on relevant Port of Authority. I would especially like to commend Sally for her professionalism and superlative skills and knowledge. My wife and I intend to search for another cruise and rest assured we will book with Clean Cruising and Sally ,

This was my first cruise, I had no clue as to where to look, I contacted Disney Cruise Line, they were late to respond & the communication was not adequate. I found the experience with Clean Cruising to be informative, clear communication & prompt. Other passengers I spoke with weren't provided with luggage tags prior to departure which made boarding lengthly. Show reply

Couldn’t have happier with the booking and the updates given. We had several questions leading up to the cruise re visas etc.and all their help made the process so easy. Highly recommended. Show details ·  1

We booked our Autumn Foliage Japan cruise through Clean Cruising and wish to thank Learni for all her advice & support in arranging our trip. I found her to be always friendly & helpful and all arrangements fell into place proving us with an enjoyable stress free holiday Show reply

Worst customer service ever from [Name Removed] and [Name Removed]. These reception staff act like they pay for your cruise . No politeness . Dealt with Flight centre and Cruiss Guru before … best customer service ever . Clean Crusing should train their reception staff through the above companies how to deliver better customer service. But of… Read more

course I have dealt with [Name Removed], [Name Removed] and [Name Removed] before who are amazing and wonderful . The reason I’m still with clean Crusing as a customer

Clean Cruising, done a wonderful job in handling our booking and the cruise itself was fantastic, but ubfortunately, the ship itself was disappointing. I would do the cruise again but on a different ship Show details

They just do not answer clear questions – Hopeless and lazy once they get your booking. Sent multiple emails with very clear questions and they just do not answer. Economical with the truth on the phone. Avoid.

Although we are from the UK we decided, while in Melbourne, to book an Azamara cruise from Singapore to Melbourne. Lauren Macartney was so helpful right from the start, going over and above to help us with arrangements following my wife's suffering a serious accident. Her prompt communication and empathy were very much appreciated. This kind of personal touch is rare and I cannot praise Lauren highly enough. Show details ·  3

We have booked several cruises through Clean Cruising. We have always been very happy with the prompt and efficient service every time we have booked. Their website is very easy to navigate, and this makes picking and booking a cruise so easy to use. We tell them which cruise we have picked to book and everything else is taken care of. Our… Read more ·  1

consultant Natasha is always there if we have any questions. We get our paperwork etc. on time and this makes our cruising experience worry free. I highly recommend Clean Cruising for all your cruising bookings.

Excellent company to deal with. We have used Clean Cruising on more than one holiday to plan and book and I've never been disappointed in their service. I highly recommend them. Show details ·  1

We have just had the loveliest cruise last month it was very relaxing staff were ever so helpful nothing was ever a problem for anyone. Cruise ship was always very tidy and clean. rooms were spacious. lots to do while on the cruise ship or just relax and enjoy the views. Show details ·  1

I have been a member of Clean Cruising for a number of years and cannot recommend them highly enough. Their expertise and assistance has been wonderful and Joanne, my wonderful travel consultant, always makes booking a breeze. Show details ·  1

Our experience with Amy, our travel consultant with Clean Cruising has been exceptional. We have booked 4 cruises with Amy including the world cruise in 2026 and the Pacific Circle cruise in 2027. We will also cruise on the Crown Princess to Singapore in November 2025. Amy and the Clean Cruising staff have been very professional throughout and… Read more ·  3

have been very good at communicating to us every step of the way. We are only too happy to recommend Clean Cruising to anyone who would like to receive an excellent service from all the staff we have been associated with at this professional travel agency. Marcia and Frans Janssen

Don't Stress when booking a cruise, Cleaning Cruising is the one I choose and trust, all fees are included at time of booking, no additional fees,consultants are fantastic well up on all aspects of the cruise industry. Easy to contact for any information regarding your booking. We have booked another cruise for 2026 to the South Pacific Region with the help of Clean Cruising. Show details ·  1

We contacted Clean Cruising when Carnival had no suites available and Jo Rea had one on level 9 which we booked and insurance and later booked three tour packages. She made all of this so simple and continued to help with my many questions. We received our boarding passes and luggage tags by mail and with her help we booked wheelchair assistance… Read more ·  1

both on and off the ship. It sure made booking in very easy and quick. We arrived at the terminal at 11am and outside our suite at 12.20pm. We enjoyed the cruise and after culling now have over 700 photos and videos as memories. Thank you so much Clean Cruising and Jo Rae, you made this cruise very memorable.

My wife & I have now taken a couple cruises through Clean Cruising and have two more booked. Thanks to the extra efforts of Kerrie Macritchie and the team at Clean Cruising, she has found us a room that caters for our special needs. She has also taken extra efforts to rebook us when we had to cancel a trip due to a cyclone early in 2025. We look… Read more ·  1

forward to being able to continue making more memories in the years to come. Thanks team. Peter & Patch

We took a cruise in May with the Azamara Quest from Athens through the med and ended in Barcelona. We absolutely loved the cruise and the staff were amazing, we got spoilt with the choice of restaurants and cocktails all included in our package. We would definitely recommend it, and will use Clean Cruising club again. Thanks Sam Renvoye for making it a smooth trip. Ben and Cheryl Blakeway Show details ·  1

We had a wonderful holiday and want to thank Danielle for everything she did to ensure our cruise went as smoothly as possible. We were a group of ten and had heaps of questions prior which Danielle addressed in a timely and effective manner. I would not use an internet only service because issues do arise and Danielle was incredibly helpful as only human to human contact can be. Show details ·  1