Clear Networks

Request to price match and they will..... substantially – We have been paying a hefty $200 per month for a few years. A service glitch at their end for over a month and only a offer of a weeks compensation, prompted us to review better options out there. It is hard for Satellite as there are so many shocking reviews and you don't know who to go with. Decided Harbour Isp looked better value and we… Read more

required to run businesses when we needed internet, so we needed the most reliable and was prepared to pay. Went to cancel Clear Networks account and was told that they could reduce fee down to $120 a month- instead of the $200- with no changes to service or G usage. Goes to show how much they are making. Speak to accounts and REQUEST A PRICE MATCH with another service provider and see how you go.

Poor quality that only gets worse – Very poor quality reception that only got worse as time went on and there techs could only get temporary fixes into place for a day or so. Internet connection dropped out all the time we network was being used. Very obviously a third party supplies service. Show details

No complaints – I live in remote rural and use them as part of NBN satellite broadband. Nil issues and very reliable service. Speeds as good as they can be given it's via satellite. Haven't had to rely on their support though so can't comment on that. Show details

Very satisfied – I've been using the 25/5 Fixed Wireless service provided by Clear Networks in Lysterfield for 3-4 months now. It’s been very reliable. When support was required (due to our overuse of data) awesome service by Scott Embury helped quickly get the matter resolved.  Show details

Very happy with the 25/5 Fixed Wireless Service - Rowville – Had the 25/5 Fixed Wireless service installed at our Rowville office about 6 months ago now and it has been great. Did have an email problem once and even though it turned out to be at our email providers end it was the Clear Networks support team who worked it out for us. Great job guys ... highly recommended.  Show details

Deplorable in every way – Internet repetitively dropped out over and over again. Couldn't get through to Clear Networks, terrible customer service! My business was left with no internet for large periods of time so we were unable to operate. Ended up switching to Optus and haven't had a hitch. Took Clear Networks to ombudsman and they are still demanding we pay out our… Read more

contract worth $5700 of which they have not fulfilled their side of the contract at all and we only used them for a couple of nightmarish months. Would give them negative stars if i could. Have never had such a terrible experience with a company in my entire life.

Haphazard network – their network goes up and down way too often - their tech support always wants to blame your end user equipment even though plugged into the NBN FTTP modem directly - they are just dreadful in every way - what is less than 1 star Show details

Worst ISP I've ever dealt with – I attempted to connect over a month ago. Clear have billed me for 2 months and are yet to provide a usable service. Originally when they said it was connected they had "assigned me the same IP as another customer", I was experiencing near 50% packet loss and it was pretty unusual to get google.com to load. They also claimed I used all my quota in… Read more

a matter of hours, while my NTD was off. The connection behaves like it's still shaped (averages around 2mbit/s, often with 10% packet loss), but Clear claim there's no issue on their end. NBN have had a technician out to change over all active components at my end and are confident it's purely a RSP issue.

Their advertising is also extremely miss leading. Question every claim before signing up.

Worst service provider : Dont waste your money & time !! – Joined for a 50/20 plan and nothing but the issues since the start of year..Sent the company lots of screenshots and did nothing until complained to Ombudsman and then still didnt had the decency to apologise and compensate for the stuff up. Poor and pathetic service from a particular staff member who has zero customer service skills and terrible… Read more

attitude. Never had any satisfactory response as they have lack basic complaint resolution skills..Wont recommend this to anyone.

Terrible Service, have tried to cancel service 3 times, still being billed 130 dollars a month for no service – Service was poor in comparison to ADSL and NBN from a service quality perspective, have tried canceling my service serveral times now and am a still being billed. Next stop communications ombudsman.... Show details

After 3.5 years I've had enough – The level of service has been adequate but support has been virtually non-existent. CN promises a response within 2 business days of queries to tech support. I've had no reply to about 4 requests. Also, email through the clearmail client is either blocked or diverted to SPAM by many cloud systems including gmail. So even email becomes an unreliable means of comms. I've never had a satisfactory response about this issue from CN. Show details

Service non existent – Was with clearnetworks for over 5 years, speeds was mediocre at best. Connection constantly dropping out, their tower was blown over by heavy winds 2019 winter, had no service for over 4 weeks. Their tech guy came out once their established a new transmeter and tested our service. Received phone call from tech support telling us their could no longer provide service! This adventure took over 6 weeks! STAY CLEAR OF CLEARNETWORKS! Show details

Sucks – I paid my Clear Networks a/c late because my card was crompromised. Guess What? They cut me off, not even a phone call. So I cancelled the a/c and went elsewhere then paid the arrears. But they kept billing me for no usage. I had a new a/c where my business was appreciated and Clear kept billing me??? Now it's going to Vic Magistrates Court because I wouldn't pay for the period I didn't have a connection. BEWARE Show details

Pathetic!! Don't waste your time and money – Despite advertising, their wireless broadband is anything but "broadband". It's slower than our former ADSL2 service. Their customer support is terrible. Despite writing via their customer service email numerous times, I still haven't been helped or responded to. Show details

Poor Speeds paying $130/month for the FASTEST service – Very disappointed. I contacted Clear Networks as NBN wasn't available in our area as the only other option was ADSL. Speeds at first were acceptable and as advertised although this started going backwards (even netflix would hang) after the first couple of months and my wife was always dealing with cutoff issues with her work VPN as she works at… Read more

home. Upon talking to tech support the speed jumped from 15-37mbps. This was okay for a few weeks before it started slowing again. Upon talking to Clear Networks again the speed jumped again back in to the 30s. Now checking on their website they say they don't even service my address for fixed wireless. I asked to cancel the contract as I wasn't receiving the service that was advertised and instead of agreeing they instead sent the typical 'it's not us, it's your router'. We have internet, it's actually your speed. It looks to me like they throttle speeds from our own experience and unless you're noisy you get less bandwidth. The latest email from my wife wasn't even replied to where she wasn't receiving any internet anymore. We're now using our phones as hotspot. Look for alternatives before choosing Clear Networks.

Worst provider ever – Constant drop outs, and slow speed we were offered at least 17mbs and are lucky to get 2. Made many contacts to support and told again and again they are working on it. We went to the ombudsman and their answer was to do speed tests. That's great but the service is out and they tell me will be for 4 days. As I said worst ever Show details

Worst internet service and company I have dealt with – Never achieved the speeds purchased. Lucky to see 1 or 2 Mbps on a 25 Mbps plan. Continual dropouts. Support service was slow and useless, eventually suggesting best option was to terminate contract. Not a 21st century internet company or connection. Show details

NBN satellite 10% of advertised speed - slow customer service - avoid – Had nbn satellite with Clear for a while and put up with it but now had enough. Was on 5mb/s upload, never got over 600kb/s. switched to a !mb/s upload now its down to 60kb/s - hardly the future. Am switching to another provider as their technical support and customer support also very slow. A lot of effort to switch but have to do it, its unusable. s Show details

Fixed Wireless good, NBN atrocious! – I had the Clear's 25/5 fixed wireless for about 6 months. It was very stable. I've now switched to NBN HFC and regret it. Constant drop outs and pitifully slow speeds. I could be wrong, but suspect that Clear have just over subscribed customers. Show details

Stay well clear – I have suffered a Clear Networks satellite service for at least two years now. The service was very unreliable, technical support extremely poor. Stay well clear.I have changed service providers and there has been great improvements.They also make it very difficult to change providers. Stay well clear.  Show details

Nearly 1 month and terrible on wireless – Ok signed for a 25/5 wireless service for 12 months we are in Carrum (Vic) and the speeds so far and nearly a month in I have had 20Mbps twice the rest less than half most of the time. Doesn’t matter what time of the day, support have been ok trying to resolve but the support ticket is remaining open and I am still logging speeds daily for my case… Read more

mainly against them and will be asking for a reduction of monthly fees, we shall see, NOT happy Jan!!

Wireless very average speeds – I have had their wireless service and I have to say it is way below what they promise. They say up to 6 Mbps and I get at many time less than 1 Mbps. They justify it as I download a large percentage of my quota but it takes hours and hours sometimes. I have no choice as no one else has an offering in my area so it is a monopoly and they exploit you due to this. If you can get another provider.  Show details

Wow, no support or service at all! – I had a problem on Friday 10 August that took my connection out. I live in a regional area and having tried all the troubleshooting I know, I called the service line Saturday morning. the message said the line was staffed later in the day. I called at 1230 SA time to be told I was 7th in line, after three hours on hold I was cut off when still 2nd… Read more

in line. I called back at 6.25 pm SA time to hear I was 1st in line, however after 2.5 hours I hang up at 8.55 pm with no help. All of this time on my mobile!

Terrible Customer Service/Terrible speeds – I have had clear networks fixed wireless service for 2 weeks. I have signed up to 25/5 and when the technician was here he was getting 70 down and 30 up. Clearly they throttle the service i am fine with this. Despite this i was getting 25/5 when the technician walked out the door then I hour later i was reduced to 5/5. Useless. Oh and it took… Read more

1.5 months to get installed and several phone calls. Not happy Jan. My adsl+2 is much more reliable which is poor form.

Fixed Wireless Internet Service from Clear Networks is Fantastic – We've been having internet issues for years but since we changed to the Fixed Wireless service from Clear Networks we haven't had a single problem. Full speed at 25/5 everyday which is more than enough for our 15 staff to share. It's been positively life changing for us so 5 stars for sure.  Show details

Fixed Wireless service in Lysterfield is great – I've been using the 25/5 Fixed Wireless service provided by Clear Networks in Lysterfield for 10 months now. In that time I've never had my speed drop below 23mbps down. They had one outage about 6 months ago when there was a problem at the tower but that was resolved within a couple of hours. I can see a lot of bad reviews have been posted for… Read more

the Satellite service last year which I can't comment on but I can assure everyone that the Fixed Wireless service has been very stable and reliable. Customer support have been very friendly although I haven't needed to call them much. I did go over my data limit once and they talked me through buying a top-up on the spot for $5 which got me through that month. Very happy.

Watch Out! Worse Internet Connection! Worse Company! – Whatever is promoted on their website, is not true. Don't sign an agreement with them, be careful! We were trapped for 3 years and we couldn't cancel. Even if we stop using their connection, we still had to pay the FULL three years. We signed the agreement in 2015 for $775.50 per month for 10Mbps. Because of continuous issue with connection,… Read more

lower than 4Mbps and continuous interruption, we were advised by their customer service to add more bandwidth and a backup internet connection that should kick in when we lose connection which was continuous.

The cost went up to 1,008.70 per month, and download speed remained 3 to 5 Mbps AND the backup internet never worked. We were hooked for more cost and we were told that we are not allowed to downsize it as well.

3 years with them, it was a FULL nightmare.

Just be aware, do not sign any agreement with them and check the cancellation conditions. They are not worse it.

They are thieves, ridiculous company. I am wondering if what they did is against the regulation.

www.clear.com.au - same company as Clearnetwork

awful – having had Clear for about eight months in 2017, the service was OK. Probably 3 out of 5 stars. Then 2018 dawned and I noticed that I was using data at a great rate of knots, even when my computer cable was disconnected. I thought... wow, someone must be hacking into my system. Well the main technicians there checked and said it was impossible.… Read more

The ombudsman was useless... they only make it easy to contact your ISP. Well.. so what? The ombudsman was a bit like ASIC which only prosecuted one or two cases of bank fraud in a two year period. Well, I did my own tabling of data used and what had disappeared. It was abundantly clear there was a bug in the system. Now, the NBN proved their lack of worth by suggesting that I contact my ISP to put in a request for an examination of the whole balls up. Of course, Clear weren't going to lose face and they refused any such offer. NBN also said it was incumbent on Clear to contact them... and that wasn't gonna happen .Incidentally, I had apparently used up to 35 GB in about 5 days... really? Also, PPOoE connections are notoriously prone to disconnection while using a computer. I gave up in despair and changed my ISP to another service. Almost instant connection when my computer is on and most usage in a month was about 50GB even though I was streaming Tidal in Master, lossless Hi Fi. Oh, frabjous day, calloo callay, he chortled in his joy.

The worse ever and Fraud – Do never sign an agreement with them, you will be hooked. We signed an agreement for three years to get a small discount and it was the worse decision. We are paying over a 1000 a month, connection is around 5 to 6MB per second, and frequent dropouts. We did add a backup internet connection with them, if one stop the other automatically turn on,… Read more

but that never worked either. Worse company, worse connection, worse service. We cannot stop before the agreement ends. Unsatisfied customers, we are not getting what we paid for, just worthless!

It’s hard to find the words – Unreliable internet, unresponsive ‘support’, and does not deliver the service as promised. But fear not, you will still be charged like clockwork and a lot for all of this pain.  Show details

Avoid at all costs! Or it will cost you! – On top of very unreliable bad service, customer support is the worst I have experienced with any ISP, they just dont care. At the very end they ended up charging me an additional 30 days of unused service, where any other ISP refunds you any unused portion of their service. I would sue but really I Have better things to occupy my time now. Consider any other option, I rarely write negative reviews this bad but well I feel robbed!  Show details

Worst ISP in country – Service reliability and customer support are pathetic. We are now on our 3rd week-long outage in recent months with no communication, advice, apology or any information whatsoever. Support are not aware of any outages until we inform them and they are not available at weekends (when it always breaks). The support desk are unable to provide any information on what the problem is and do not seem to care.  Show details

Terrible! – The worst network provider in Australia. Terrible customer service. Regular internet disconnection. Very expensive. No customer service on public holidays and after 5pm weekdays.  Show details