Clearly

Just rec'd my reading glasses. I chose cheap frames so I guess the awful quality might be my fault, but the lenses should be OK. However, despite having another set made to the exact same script, I simply can't use the Clearly glasses because the right lens is way out. Useless and a waste of money.

I will not do business with these people ever again. As an Aussie consumer, I searched for my product in Australia, but these people are not based there; they only have a registered domain in Australia. I ordered sunglasses on 19 November as a birthday present. Not only did I receive no updates from them, but when I called for an update, they said… Read more

there was still no tracking number and did not even offer my money back. I had to argue with them to get a refund. I still have not received any acknowledgment from them, but the representative agreed to issue the refund.

This company is the worst glasses company you can ever choose. Get away from them. I ordered 2 pairs of rectangular glasses, they broke within 2 months, because the welds were weak, they couldn't just apologize instead they said it was the size of the glasses. I gave them one more chance on black friday and ordered 2 pairs of glasses, 1 savant… Read more

lake and 1 altair. The savant lake arrived, the altair didn't. I checked the receipt and the prescription and additions I had added onto the altair weren't even on there. I said alright its your mistake, but that's fine, send me another of the savant lake at the same price and refund the remainder of the altair. They refused, told me I had to make another order. I am done with clearly. D#mn clearly. I wait for a sale and buy glasses on sale, I expect to pay the sale price, not more, because of your svrew up.

I ordered one final pair so that I have a spare of the Savant Lake. I PAID MORE.

I will never be buying from Clearly again, I'll find somewhere that doesn't screw me around and rather than giving me proper customer care ask me to pay them more money after freaking up.

Clearly was good 8 years ago. It is now screwed. Find a different place to buy glasses, they don't give a d#mn about customers anymore.

ordered a pair of glasses and they arrived 2 weeks later, they got my prescription bang on. I took a gamble and it payed off. would happily buy another pair , cheers!

Just what I wanted – My spectacles are a strong prescription so I ordered thinner graduated bifocal lenses. This time I added transitions. When they arrived I tried them on and the prescription was spot on. Exactly the same as my previous ones. They were light due to the thinner lenses. This is about the tenth pair I have purchased from Clearly. Out of pocket expenses were just AU$95 including postage. I recommend Clearly.

Redemption and great improvement! – I've been ordering my contacts from Clearly for around 10 years now. There's a few times over the last 2 years where the order for my contact lenses took over 2 months to be fulfilled. I understand delays can happen, but was very disappointing. I gave them another chance just recently and it was definitely a big improvement!! Got an email to let… Read more

me know there's a bit of delay, which was great to at least get a heads up, but received my order within 1.5 weeks anyways, which is a huge improvement!

Very greedy company. Contacts were $55/box in 2023, this year they were $70/box and checking that same brand again today it is now $88/box! Other websites have not increased their price for this model. Rather go with Lenseworld or econtactlenses, at least they arent this greedy.

I placed an order with Clearly for two pairs of glasses. I entered my current Australian shipping address during checkout, but after completing the order, I noticed it had defaulted back to an old overseas address saved on my account. I contacted customer support immediately, expecting a simple correction but was told they “can’t change shipping… Read more

addresses due to system limitations.” Frankly, that’s unacceptable. I work in customer service myself, and there are ways to intervene, such as contacting the fulfilment centre directly to update the shipping details. Clearly chose not to help, despite it being their system’s failure.

Now I’m left trying to intercept the package via the courier, which is frustrating and entirely avoidable. Poor systems, poor service, and no accountability. I won’t be ordering from Clearly again.

*Edit* They reached out after 2 weeks to say the glasses have not been made and cannot ship due to a system error that prevented items ordered on Australian site to be shipped to another country, even though the address I used in the order was an Australian one and their system automatically reverted it to my old address. I now have to receive a refund and order again. I have been on hold with Clearly customer service for hours and been cut off and had to call back on every single call.

We have been purchasing contact lenses for me and my wife from Clearly for several years with no problems, however on the last order for my wife, ordered using her account, the invoice was addressed to me. This meant we could not claim the cost against our health insurance. Clearly apologised for this via email and advised that a revised invoice… Read more

would be sent, when this did not arrive after a week, I reached out again and was advised that the revised invoice was coming. 10 days later and still no revised invoice, leaving us over $300 out of pocket. Unfortunately, we will be using a different provider for future purchases.

Clearly contact were my go to for contacts because of the good price and product quality, however I now need to change my opinion, based on them failing to honour my subscription. A $60 increase to my with NO prior contact which resulted in the card I use solely for this transaction and which had sufficient funds to cover the agreed subscription… Read more

price ( I only top it up when subscriptions are due) being declined due to insufficient funds to cover the unknown increased price. It’s a bit difficult to ensure the correct funds are there when you’re not even informed of the increase. I’m very disappointed in their response to the matter and therefore can no longer recommend them unfortunately.

So I've been buying contacts from them for a while now and they always arrive on time and are good value. However this time I needed the receipt for my insurance and they send an email saying once the goods have shipped they send an email with the invoice for insurance purposes. Didn't receive the email. I couldn't download the invoice from their… Read more

site as they say you can. I emailed them and got no reply, their contact number doesn't work so I was left trying to contact them via their messaging service. I had several conversations with them over a week where I was promised they would send the receipt in 3-5 business days, after that it was promised within an hour and only after I threatened to report them to the ACCC did I finally receive my receipt (which I am entitled to and they are obligated to give me). Not sure if I'll use them again. Have them one star for the contacts themselves and one star for customer service.

Ordered my contacts from this company regularly. Always terrible service, arrive late, "unable" to generate a tax invoice until +10 business days after I have ordered, paid and the contacts are delivered? 0 customer service. Have cancelled my subscription. DO NOT USE

Zero stars. I echo the recent bad reviews. Unfortunately I did not read reviews and did not know how bad this company was. Ordered contact lenses, no sign of order status after 3 weeks so I emailed them almost every alternate day, called but each time same standard scripted response that order will arrive soon, will follow up with fulfillment team… Read more

etc. Finally after 5 or 6 follow ups I get an email saying sorry your order been cancelled after waiting 4 weeks! They then did not refund the full amount of my order instead claiming that they refunded the full amount and I am now following up my refund of the balance with screenshots from my bank statement. Absolute disgrace of a company! Do not order from them!

Ordered Oakley perscriptipn sunglasses from Clearly, only to have them ship them with clear lenses. Called customer support and was informed there was an issue with website that would be fixed soon and to return those and order again. I ordered again, Clearly accepted the order and provided an estimated shipping time of 4 weeks out. 1 week before… Read more

the glasses were to arrive they cancel the order and tell me they are now out of stock for the frames I ordered. Do not trust what they show as being available is actually available and do not trust they will inform you in a timely manner if they sold you something they are not able to fulfill. Worse, no offer to change order and expediate shipping of a different model....just more excuses for unacceptable screws ups by Cleary.

Unprofessional, unethical, appalling customer service - avoid! – I spent a long time getting my order right - I should have known from the start it was a mistake as I needed multiple emails and phone calls to confirm the details and get the price I was paying to match what they had advertised, before I actually placed the order. Then a couple of weeks later, without any goods being received or any contact with… Read more

me, they cancelled my order. They admitted it was a mistake (although with no indication of how anyone could make such a mistake). Clearly's error has left me $250 out of pocket, and they refuse to do anything about it - their customer "service" staff go around in circles offering meaningless excuses but not doing anything to actually fix their mistake, all whilst using infuriating platitudes in their emails like "I hope you're having a great day". I'm guessing they figure it's a small enough amount that I'm not going to waste my time and energy chasing it, and although it's not an insignificant amount to me, they are of course correct - it's not cost effective to try and make them actually do the right thing. Instead they just get away with causing actual financial harm to to their customers, without any care or concern...

Unethical, unprofessional and infuriating - avoid at all costs.

False advertising – Incorrect information online around delivery. Says on the website up to 2 days for contact order processing then delivery. I called after ordering and paying for express delivery almost a week ago to be told they actually take 8 working days to get to clearly from the manufacturer then they ship it out. I hate false advertising as had I known that I would of ordered elsewhere and I definitely wouldn't have paid for express shipping.

Poor quality contact lens and bad customer service – Poor quality contact lenses and I wasn't sure if the contact lens sold were genuine. When I tried to contact them for exchange, the phone operator just hung up when she couldn't solve my issue. I won't recommend to purchase from them even though they might be cheaper.

Unusable progressive lenses - $300 and only fit for the bin – I ordered a pair of glasses with progressive lenses from these guys, using my brand new prescription from Specsavers. They arrived in good time, but the lenses are truly awful, so much worse than glasses with progressive lenses I've had from Specsavers themselves and Vision Direct. The area of the lense that is corrected for near vision is a… Read more

tiny area in the centre of the lower part of the lense, with the remainder of the lower part of the lense badly distorted, so that you end up constantly moving your head around trying to find the tiny part of the lense that you can actually read through. I contacted the company and was prepared to pay more to switch the lenses for their Premium Progressives, in the hope of a wider field of vision, but was told that they will not accept a return for re-lensing, so the $300 pair of glasses is going in the bin. I guess they can make enough money from each new customer who buys one pair of terrible lenses and never returns that they don't care.

Something is wrong with Clearly Contacts – I've ordered from Clearly for years an they've been efficient. My order from 2 weeks ago has not arrived and when I call them, they are evasive with telling me what's going on. They say they can't check stock. My confidence in them has been shot.

Scam artists – Left out the original lenses from the sunglasses I bought, they don't do replacement ones either so now if the kids or pets damage my new sunglasses I have a useless frame that I cant replace lenses in and have to buy another pair. Paid for the lenses and didn't receive them. Buy from vision direct as they send you what you pay for.

Worst customer service and company ! – I’ve ordered on this website several times with no problems. Last month I’ve ordered again but didn’t receive my order on time and asked what happed but no one could tell me anything. Asked for a refund, was supposed to arrive in 24h. 48h later nothing, I ring them and give they told me the refund was sent but my card number (my « supposed »… Read more

payment method) didn’t correspond and they didn’t want to hear it.

Keep the money, but for sure you won’t have anymore from me !! Just don’t order anything from them !!!!

Use if you only need conacts for one eye – Shipped half of my contact order. I now have contacts for one eye, with the other not due till 29/1/2025!!! This was ordered on the 13th of November and was in stock at the time. Cannot recommend.

Satisfactory – They are my go-to for contact lenses and have been buying from them for three years. The orders always arrive on time, and if there's ever a delay, they promptly inform me. The delivery always includes a thoughtful touch - a little Haribo bear gummy. I've never had bad experiences, and their website makes it very easy to process my healthcare claims.

Clearly gone downhill – What happened to the business, we have been buying contacts from them for years - it has been quick and we usually received delivery with a couple of days. The most recent order made noted estimated delivery on the 5/11 in the email. I had a chat with them online on 28/10 to confirm details of delivery - customer service noted that i should expect… Read more

to receive delivery on the 5/11. I called them directly today to request tracking number, however customer service noted that it was a 2-8 day production time and then delivery, this was stated no where on the email received just "Estimated delivery date is: 05/11/2024". From the phone conversation, it has not yet been processed or despatched and that stock is needed to be received from canada? was very confused when they said this. I requested to cancel the order - as i would buy elsewhere, they would not allow me to cancel the order. Service of the business has definately gone down hill.