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ClearScore Australia

ClearScore Australia

 Verified
ClearScore Australia
3.0

217 reviews

Positive vs Negative
53%4%43%
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Transparency ?
3.3
Rates and Fees
3.6
Job Satisfaction ?
3.5
217 reviews
1 Colin Hudson  · Tried and tried to login State locked for security reason , unable to contact ? No address or email address. Totally hopeless Cheers Colin
2 casey13  · Can not understand why my credit score is so low, no defaults and no credit inquiries for 6 months. Brutal!!
2 rqm1  · Can't log back in there making the instructions impossible, been trying for months.
1 Riyadh M.  · Waste of time – Useless app. Waste of time, better off confusing the credit agencies yourself
5 Bryan K.  · Happy – Really easy/simple website keeping me up to date with my credit score
1 ssm  · ITS ALL FAKE – It will give you a good score but has no actual reverence to your real credit score - don’t be fooled by them
Anon
AnonNSW38 posts
 

Do not go with anything that ClearScore recommends as far as a lender. All the lenders that are recommended via ClearScore constantly shut you down hence further ruining your credit score even further. It actually works quite the contrary to what they advertise. It’s just a scam. Clear score most likely get some form of compensation from… Read more

recommending these lenders who sent you through the wringer then reject you. There should be some platform that should conduct a review on the behaviour, and I will be seeking answers.

Damian
Damian
 

ClearScore is an outstanding candidate for Australia's next big data breach. If this company can't manage a simple mailing list, how can they possibly be trusted with our financial data? They send endless daily spam despite unsubscribing 10 times (including providing proof to ClearScore and ACMA). Customer Service replies are completely empty and… Read more

dishonest. There is a clear lack of integrity and morals in those who work at ClearScore. The attitude portrayed is one of total disdain for anyone who dares to contact them. I just wanted my latest credit score. They just want to sell loans, and they're happy to dance on your grave to do so.

EDIT: Their reply here about wanting to help is a complete lie. They've ignored over 50 emails in 4 weeks (no exaggeration).

[Name Removed]: I've replied to you personally and you ignored me. I've replied to your entire team multiple times too. You have a faulty unsubscribe function that needs to be fixed. I won't delete my account just to save you the hassle of fixing it. Stop dismissing this, get some integrity and fix the fault. I've sent you multiple screenshots and clear instructions to demonstrate the fault and you've ignored them all. I will continue to do so until you get penalised financially and you actually fix it. Then I'll delete my account.

ClearScore
ClearScore    

Hi Damien, I’m really sorry to hear how frustrating… Read more

Melinda B.
Melinda B.SA2 posts
 

I was shocked when I checked my score from finders and clear score ,they just so many inquiries that I haven't made and I get told off once you try once dont do it again. ,apparently you made a bad review for both of them and this is what they do displaying all this soft inquires that I never made . Last time I checked my score was 770 went… Read more

down to 330 how that it happens . And all this finance company is all in my inquiries. This is not fair , no email or if they do they just your eligible for a loan or whatever but its all lies. Never trust this people .

ClearScore
ClearScore    

Hi Melinda, Thank you for taking the time to leave a… Read more

Reviews with attachments

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Sonny W.
Sonny W.QLD4 posts
 

Been with them for a while their objective is to get successful sign ups the more successful sign ups then they get paid. Clearscore uses your score as their guideline for possible successful sign ups Gone are the days when anyone can get accepted for Loan's and credit cards with bad credit and so on be better off. Try payday loan instead for a quarter of your wage [Content Removed] Copy paste url if link doesn't work above Show details

Sonny W.
Sonny W.   

external link  Removed]

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Bubbles
Bubbles2 posts
 

My issue was not resolved via email re: Update of my current address – I have been advised twice by two different consultants the steps I needed to take so I can confirm of my new residential address to be updated on my ClearScore account as I have since moved properties and Credit Simple closed and transferred onto ClearScore. I sent an email once to [Name Removed] to advise of a change of residential address… Read more

explaining I wanted to update it on my account. I sent my details as requested then I get another email from [Name Removed] further explaining that in order to do this, I have to update current address with my bank and lenders. This could have been clarified in previous email. Why would I need to confirm my address by notifying my bank and or lenders if my details are up to date and correct and that it can take up to six weeks to show up in my ClearScore report. It's been longer than six weeks that I no longer reside at previous address.

ClearScore
ClearScore    

Hi there, Thanks for your review, we really… Read more

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Peter
PeterQLD202 posts
 

Customer support is non responsive – Was previously a customer of CreditSimple. However, received an email from ClearScore telling me CreditSimple was closing and I needed to transfer my account to them. The problem was every time I clicked on their link, I immediately got the required page overlaid with a window saying my email address could not be verified. Hard to understand when… Read more

they were sending me emails to that very same “unverified” address.

Over the next couple of days tried again but each time with the same result. They supplied an email address specifically set up for anyone experiencing issues with transferring so I used that to contact their support, explaining the problem and including a screen shot of the error ...but there was no response. After not hearing from them for a week, sent another email but again without any response. All the time I continued to get regular emails from ClearScore urging me to transfer as my window to do this was closing. Last day to transfer came and went still without response.

Guess they didn’t want me as a new customer so I went elsewhere.

ClearScore
ClearScore    

Hi Peter, I understand that you're facing issues… Read more (+2 replies)

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Victor
VictorNSW22 posts
 

Avoid! You won't be able to "Unsubscribe" and they will spam you – I signed up for ClearScore because of its heavy marketing campaign on Morning Shows and online etc... If you're reading this then this is a note for you. In Australia lenders/banks use the following credit bodies in the following order. - Equifax - Illion - Experian ClearScore only obtains a soft touch with Experian only, and for this reason,… Read more

you may not know the true score or information when it comes to applying for a loan.

From my experience in the past when applying for loans, the majority of lenders use Equifax followed by Illion report.

After signing up it will provide you with a panel of lenders to match the information you have provided and then is passed on to the provider as a lead. I suspect this is how ClearScore generates its income.

After signing up, I can't "UNSUBSCRIBE" to opt out of their marketing email or Credit Report. When you click the "UNSUBSCRIBE TAB" you will be taken to their website with the following comments:

"That’s because we consider some of our emails to be ‘core communications’ - they’re a key part of our service which you agree to when you create an account."

I will be reporting this to ACMA - Spam Act (https://www.acma.gov.au/avoid-sending-spam#:~:text=Under%20the%20Spam%20Act%20%2C%20every,unsubscribe%20within%205%20working%20days)

"Make it easy to unsubscribe You need to make it easy for people to unsubscribe from your electronic mailing lists.

Under the Spam Act, every commercial message must contain an 'unsubscribe' option that:

You cannot force people to give extra personal information or make them create or LOG INTO AN ACCOUNT TO UNSUBSCRIBE from marketing messages."

ClearScore
ClearScore    

Hi Victor, Thanks for your review, we really… Read more

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Vincenzo
VincenzoSA
  Fair Incentive

Clear score – Perfect I couldn’t wait to see my new offers it’s so great how clear score can advise you on your offers and great deals.I love to see my offers always Show reply

Positive reviews

Natalia J
Natalia JWA
 

Free Top protection! – This is such a good monitoring website. Once a month they send you information that tells you what has been going on in your accounts. It's free!!! I have been informed of data breaches and passwords that are now on the dark web. It's freaking scary! I would not be without it! Show details

Suzi Q
Suzi QNSW7 posts
 

Very useful – Love this site; it's easy to use and accurate and very interesting to know my credit score, keeps you up to date with the latest offers going as well. Show details ·  1

Graeme W
Graeme WQLD10 posts
 

Great tool to review interest rates – Lender rates presented for comparison. As a retired person it doesn't have a purpose but for other borrowers it would be great. Monthly monitoring of score can assist in detection of scam attempts. Show details

Negative reviews

Ian King
Ian KingTAS9 posts
 

Not sure how a credit enquiry from Uber would drop my credit score ? Not sure why Uber would even do a credit enquiry in the first place ? All seems a bit dubious. Anyhow, neither good nor bad review of ClearScore - they just send a monthly email... Show details

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Christopher D.
Christopher D.NSW4 posts
 

Used to be a great tool. Hard to navigate and doesnt provide enough information. Terrible UX. You have to dig to find the limited information. They have tried to make the interface fun, but have failed. Show details

Postman Pat
Postman PatWA2 posts
 

Stop harassing me – In the last fortnight I have received 3 emails from Clearscore. The first warned that my account was being hacked, not so, then 2 reports within 24 hours. Cannot speak to a human. Cannot email. Want to cancel out of this BullSXXT. Asked for a phone call. Not gonna happen. What the hell? Show details

ClearScore
ClearScore    

Hi Pat, Thanks for taking the time to leave us some… Read more

Recent reviews

Mick
MickVIC10 posts
 

Deceptive, Inaccurate and Irresponsible – Doesn't give an accurate overview of your overall credit scores.. Credit scores are designed to keep the struggling, well.. struggling and Clear Score just assists this.. The offers are absolutely false so do not rely on them at all by applying. "Excellent Chance" meant for us two knock backs and and lowered our score overall. The applications… Read more

state they DO NOT affect your credit rating by providing a quote until you actually apply.. Ours cam up as an enquiry which pegs it down a little.. Stay away for sure..

ClearScore
ClearScore    

Hi Mick, thank you for taking the time to leave a… Read more

Brenda
Brenda2 posts
 

Not to be trusted !!! – I would not take any advice by way of email from this company in regards to having a good/very good chance of applying for credit cards etc. I worked hard to get my score on track over the last few years. I followed their suggestion in applying for a particular credit card through Suncorp in which they said I had a Very Good chance to be turned… Read more

down and my SCORE dropping because of it. I'm disgusted with them and would not recommend Clear Score to anyone.

ClearScore
ClearScore    

Hi Brenda, thank you for taking the time to leave a… Read more (+1 reply)

Eric
Eric69 posts
 

Total rubbish! – This is just an absolute SCAM! Total rubbish and the score means nothing! Mine is 925!! So, should I apply for a loan? I don't think so! My last tax return showed an income as a loss and my tax bill was $1.48. So, please tell me, with a score so high, why can't I get a loan? Don't waste your time with these idiots. Show details

ClearScore
ClearScore    

Hi Eric, Thanks for taking the time to leave us some… Read more

Private E.
Private E.
 

Deceptive, inaccurate and unreliable! – Gives you a very inaccurate and low credit score, lists debts that are either statute barred or paid and non-existent anymore. My Equifax credit score is amazing, but if you took these guys seriously you'd think your credit rating was deplorable. It's just a crap platform, pay it no attention. Show details

ClearScore
ClearScore    

Hi there, Thanks for taking the time to leave us… Read more

Alessandro
AlessandroSA35 posts
 

NEVER AGAIN WITH THESE PEOPLE !! – Just a bunch of scammers who get you drawn in by a credit score. If I'd know that I was going to have to waste so much time to get them from " CONSTANTLY" contacting me even though I had switched off all the buttons for their nonsense contact, I would never have signed up. Very difficult to cancel an account. NEVER AGAIN. Then they blocked my email because of my frustrated language I used about my experience with them. Show details

ClearScore
ClearScore    

Hi Alessandro, Thanks for taking the time to leave… Read more (+1 reply)

Kezy
KezyNSW2 posts
 
Transparency
Rates and Fees
Job Satisfaction

Not helping the vulnerable! – My son was having financial issues and was getting further and further into debt. I helped him use clearscore to understand his rating, which it did. thanks. What I am disappointed in is since entering his information to receive the score, he now receives routine emails advising of any and all opportunities for apply for a credit card. He is not… Read more

financially literate and this is not helpful. I understand credit cards can assist improve your credit rating, however an individual needs to learn how to manage money in the first instance, which is what I am trying to assist him with. Clearscore, please review your system to consider the vulnerable!

ClearScore
ClearScore    

Hi Kezy, Thanks for taking the time to leave us some… Read more

John Anderson
John AndersonVIC2 posts
 

Latitude Finance – Applied through their app for a credit card with Latitude Finance whom they seem to be promoting. With a high score I thought my changes were good. I didn't qualify but they still did a hard credit check rather than a soft check. Dropped my rating almost a 100 points. A credit check should not have been done in this insistence if i didn't qualify. Never again. Will be deleting the Clearscore app. Show details

ClearScore
ClearScore    

Hi John, We appreciate you sharing your feedback and… Read more

Credit Score Repair Services

Find out how ClearScore Australia compares to other Credit Score Repair Services

Know better, choose better.

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Amy
AmyWA3 posts
 

Fake report – Seems fake, my score has dropped since it swapped from Simple Credit. They say I don't have a mortgage or credit to be able to base it on. I have always had a mortgage, 2 different lenders and I have had a credit card for 10 years. Never in my life faulted on a payment and paid credit card in full every month. Also says I have a NAB credit card (even though it's says I don't have any further up) never been with NAB. Show details

ClearScore
ClearScore    

Hi Amy, Thanks for taking the time to leave us this… Read more

PMar
PMarQLD17 posts
 

ClearScore has teamed up with Latitude? – I see ClearScore has teamed up with one of the biggest thieves in Australian finance - ‘Latitude Finance’. I can’t believe that. Latitude Finance was hacked last year and they lost all my personal details and cards details to the dark web. Latitude Finance did absolutely nothing to help its clients. I lost thousands. I have now closed my… Read more

ClearScore account because they have teamed up with Latitude Finance. Clearscore, how can you guys promote Latitude Finance after the problems they’ve had and gave NO help for long term customers. Goodbye ClearScore. You’re pathetic!

ClearScore
ClearScore    

Hi, Thanks for your review, we appreciate you taking… Read more

Robert W.
Robert W.
 

Very expensive – Used to be good, but they now charge you a broker fee of over $900 for getting a loan through them. Just Google the offer you like the look of and go to the company direct. That’s what I did and saved about $900 by not paying them the broker fee. Very expensive platform now Show details

ClearScore
ClearScore    

Hi Robert, thanks for leaving a review. We value all… Read more

Glenn L
Glenn LQLD3 posts
 

Something's not Wright with this mob – I have 9 enquiries on my now closed account with clear score from someone called (PRICE ENQUIRY PTY LTD) when you look them up it shows a abn/number an address as 2000 NSW( ?) has a website option to click and nothing happens and when you try to get any response from clear score you get nothing now this company sits right in the back section with… Read more

clear score and a third company called illusion I think and with a caption saying that these companies don't show up on you account so why are they able to make 9 enquiries on my account that I never gave my permission to do so and clear score when you try to ask go (SILENT) also my score was 840 two months ago I applied for a $5000.0 not through any of the many companies these people try to shove down your throat and got the loan only the one enquiry shows on my account now my score is 480 something doesn't add up STAY AWAY JUST STAY AWAY

ClearScore
ClearScore    

Hi Marc, Thanks for your review, we really appreciate… Read more (+1 reply)

Marc
Marc5 posts
 

Inaccurate and misleading – Inaccurate scores that say it’s increasing and sending offers to apply for constantly but when I checked with same providers they claim to get there information from such as illion the actual score was much lower and a lot more enquiries and existing credit accounts that ClearScore fail to show on there report , so taking there offers and applying only further damages your score Show details

ClearScore
ClearScore    

Hi Marc, Thanks for your review, we really appreciate… Read more

CCC
CCC2 posts
 

Clearscore - what a joke – Took over from Credit simple, lost my account, made me sign up for a new one, identical details, and score was different... no one can tell me why or where the old account is... we trust them to report financial stability when they can't keep track of the records / consumer scores they are responsible for , what a joke.... Show details

ClearScore
ClearScore    

Hi there, Thanks for your review, we really… Read more

Lola
LolaNSW6 posts
 

Scammy Referrals – As others have mentioned here, the score assigned to you by ClearScore appears to be significantly inflated. I also made the mistake of applying for a loan they suggested I had a high likelihood of being approved for, and never even heard back from the provider. Ilion provides a much more accurate credit check. Show details

ClearScore
ClearScore    

Hi Lola, Thanks for your review, we really appreciate… Read more

Usability tester
Usability testerNSW54 posts
 

Its a dud! – Then I left Credit Simple my score was 959, in the few months since the takeover I am down to 900! They keep telling me its because I don't have any loans and I don't invest in property. Bunch of scammers, probably selling mi personal details. Show details

ClearScore
ClearScore    

Hi there, Thanks for your review, we really… Read more

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