Climat

Avoid avoid avoid!!! No customer follow up, completely useless. No phone number to call to lodge a warranty it’s all done via online. It’s been over 4 weeks and still no phone call. You call the sales team and they’re unable to assist. They weren’t the cheapest to deal with either. Just very bad experience. Do not recommend them

I've avoided posting a review on Google as it seems to individualise the separate locations and wanted to provide feedback for the company as a whole. The good: Went with a Hisense ducted unit to replace my evaporative system. I've now used both heating and cooling and both seem to work well. Outside unit slightly on the noisier side, perhaps a… Read more

bit more annoying for my neighbour than myself. Install was fairly quick after the initial quote and didn't take too long. Will see how long it lasts.

The bad: First and foremost, the communication and administrative side of Climat could be VASTLY improved. 1. received initial quote, no issues, booked in, installed. However, I haven't received any kind of paperwork, receipts, or invoices since installation. Apparently the Hisense website offers a limited time 7 year warranty instead of 5 but how am I supposed to prove it or initiate it? I really shouldn't have to follow it up as a customer. 2. Went with 2 year interest free with Zip (fairly average, but that's another story - ended up paying the loan out within a couple of months). Payments didn't start until Climat chased me up about payment - turns out it was actually an error on their side. 3. I find it extremely odd that there's no kind of service follow up after installation and they just expect the system to work. The installers just said if there's any issues, it might take a while due to holidays. Lo and behold - the system had some sort of initial balancing issue where only half the house was getting air. This was only fixed due to the design consultant contacting me about the payment issue above and coming out to have a look and getting up into the roof. Further, the design consultant discussed some further work post installation that was never chased up. Ended up getting another company to do some work instead. 4. Service department is impossible to get hold of. Website says you can only log a ticket online. Got a call back about arranging a time. Tried to call back 5 minutes later on the number they called from - left 5. installers stepped through the ceiling. The damage was so bad that the repairer they organised had to visit 3 times to properly fix and patch. I understand accidents happen, but being a slightly older house and in a bathroom it wasn't able to be repaired perfectly so every time i look up I'm reminded of it. No other compensation offered.

Would I recommend Climat? Not sure if i would...

Good product knowledge, understood our every need. Reasonable pricing, installers did a tidy neat job. Few hiccups initially, Matt Harris Sales Representative addressed our concerns and the installation went smoothly.

Fantastic experience – These guys were amazing from start to finish. Our system failed right before the start of summer. Matt Harris came out and did a detailed drawing of the house, quoted a couple of options, and got us in for an install within 3 weeks. The installers were really detailed and checked with me about all the vent locations. They had good suggestions like… Read more

lining them up centred etc. All our old system was taken away and the area was left clean and tidy. Couldn’t be happier with this experience.

Just like living in a 5 star hotel – It is wonderful to know that I will never have to be too hot or too cold in my own home ever again. The service provided by Climat. The speed and efficiency from the initial enquiry to quote and then to installation has been first class and greatly appreciated. I am very happy with the product and the service, thanks to all involved, from start to finish. Bernie

This review is about the customer service from Climat's Royston Park branch in South Australia. The salesperson initially communicated well and was very approachable, assuring us of their quality service. During installation in Dec 2023, there was damage to a newly painted ceiling and that's when the communications became difficult. The… Read more

salesperson claimed this is not uncommon, and would not take responsibility, though he had not warned us about this possibility at any time prior. Fast forward a year and a bit, and an electrician discovered that the installer has placed a duct through the only access from the roof space to the kitchen ceiling space. He is unable to proceed, which has a domino effect on other trades people. We contacted Climat on Tuesday, and spoke to the same salesperson, advising him that the obstruction has halted works being done, and requested it be fixed as a priority. He initially stated he was unsure what could be done about it given it was "2 years" since installation. I reminded him of the actual interval and asked how householders would be expected to know that ducts had been improperly placed? He then asked me to provide the information via email. We did this, attaching a photo showing the problem, and asked that it be attended to urgently. My partner contacted them the following day (yesterday) afternoon as we had not had a reply, and was told it's been "passed on to an installer". We have no idea of when it will be fixed and have had no written response from Climat. Today, we specifically asked for a written response outlining what action has been taken and what we can expect. There has been no response, which is emerging as a pattern with this person. We can see from the reviews that others have had positive interactions. Unfortunately, it has not been ours.

poor customer service, would not recommend – My daughter has moved into her new build with 3 split systems not working. When she rang she was advised that his will have to be fixed under warranty as units were installed 2 months prior. 3 weeks later technician finally comes (1 hour early than specified) and advised that the original installer must of had a bad day and he was unable to fix on… Read more

this day and units probably needed new gas (also next door neighbor having same problem). No one can advise when someone will come back and person in charge seems to be away whenever you need to speak to them.

Terrible service for warranty repairs – Fan motor in my 1 year old air conditioning system in a new build that has been used less than 10 times randomly failed before some warm weather. Getting a technician out took a week and he said that it is a common problem and that they don't have the part to fix it in stock. He'd get them to order it in and likely see it in a week. A week later… Read more

with no communication from Climat I rang to be told the part had only just been ordered and hopefully see it at the end of the week. Another week later I call for an update only to be told by the service person that she doesn't handle warranties, she'd take my details and that the person who does handle them is back tomorrow but is gonna be busy and probably won't call me back for a while?

Is there anyone there? – Have left 2 requests for their "free quote" service and 3 weeks later no contact. Dont appear to want my business.

Wonderful experience – Darrin and the team at Climat were fabulous to deal with. Very competitive quotes were supplied for 3 split systems. I accepted and in less than two weeks all three were installed in a day. The installers were polite, knowledgeable and cleaned up after themselves. Overall a really good experience.

Fantastic customer service, workmanship, & product! – Climat Air conditioning St Mary's provided us with an excellent experience from day one of enquirying. They were the only company to follow up after enquiring & the initial quote. They provided useful advice without being pushy or trying to upsell like other companies. The tradesmen who installed our evaporative A/C were very professional,… Read more

experienced & friendly. It was a stress free experience & we are very happy with the Air conditioning unit & installation.

The service was outstanding and the best price – Matt Harris was amazing with his customer service such as meeting with us at short notice and thoroughly going through our options, checking on the progress of our house that was being built, doing a site inspection and arranging the install without a fuss. Matt did an outstanding job especially since our new build was seriously delayed, yet Matt… Read more

honoured the price (which was very competitive to start with) and patiently waited until the paths were poured such that the unit could be installed. The tradies arrived when they said they would and were friendly. 10/10.

Retuned to Climat – We had a ducted AC system installed in 2009 by Climat and they also installed roof insulation during the global financial crisis free insulation grants. The AC system has worked perfectly so we returned to Climat for a Split System in the extension that had no ducting. We called into Climat St Marys on a Thursday, Darrin visited on Friday, quote… Read more

provided and installed by the following Wednesday by Franks team. The Daikin unit is very quiet, and we hope for many years of trouble-free heating and cooling.

Excellent service from start to finish – Chris Packer from St Mary’s Climate store was very informative and a pleasure to deal with. We received excellent communication and Daniel was very polite and thorough throughout the installation process. Would recommend and use this company again!

Great service at Climat Royston Park – We had a great experience with Nadun and his team at Climat Royston Park. Friendly, informative and felt very comfortable when Nadun visited our house to meet us and get some further information about our requirements. Would recommend every time to family and friends.

Perfect – Great servive and guidance provided by Darrin. Its a great product, Highly recommended.

Excellent service – We were so happy with the excellent service that Matt Harris and the install team at Climat Royston Park. They offered great advice on a tricky job and ensured that the job was completed in a very quick timeframe. They went out of their way to accommodate our ducted and split system install, despite the horrid weather (thunderstorms) which meant… Read more

it was delayed. The team were quick and easy to communicate with and we are so happy and warm now. Thanks so much.

Outstanding service and product – Having recently had our old evaporative air conditioner and gas wall heater removed and replaced with a diakin system, we cannot express how happy we are with the service we received from Chris at St Marys for his expert advise with a thorough commitment to the entire process, coming out on the day of installation to make sure everything was on… Read more

track as well as phoning us that night to give us tips on the most effecient way to run the system. To Frank and his installation team, you worked quietly efficiently and cheerfully. A pleasure to have in our home. Thanks also to Hello Hot Water for removing our old heater, Gary for repairing our roof after having the old unit completely removed, through to Evan who did a flawless job at gyprocking over the old evaporative vents. Thank you all so much for a no stress and straight forward process.

We highly recommend Climat at St Marys and their team if you are on the lookout for a new system.

Ducted Reverse cycle installation – Darrin from Sales at St Mary's has been terrific, going out of his way at all hours to communicate with us on the installation and followed up post installation on the performance. When no air was coming out of the bedroom duct, he organized the installer to come out as soon as possible. Frank (installer) and his team worked diligently and well to install the system. Great work team.

Polyaire repair – The on/off switch and temperature setting stopped working. Assistance sought from Chris Packer at climat St Mary's. The problem took time to resolve, however Chris's involvement throughout was important and welcome and reflected well on the professionalism in his employment with Climat, thanks again Chris

Climat - my company of choice – I had a Daikin R/C airconditioner installed by Climat three years ago. Chris looked after me from beginning to end. Of all the companies that provided quotes, his was the most the thorough, although not the cheapest. He built a relationship of trust from the start, and this has continued over the years. Whenever I have a question he responds… Read more

on the same day. He's always informative and friendly and I feel confident that I am in good hands. Also, all of the associated tradesmen in the company are equally competent and friendly. It's a pleasaure doing business with Climat and I would highly recommend the company.

Reverse cycle air conditioning – Chris at St Mary's Climat Air conditioning was very informative and helpful when I was in store browsing g as well as also kept in touch during installation. Frank the installer was thorough and the workmanship was excellent. I'm happy with my new air-conditioner.

Great service – We have recently purchase an air conditioner through Holden hill branch.. We bought a Daikin 3 phase unit and all was well for the first 3 weeks then the unit stopped working. I called the Holden hill branch and spoke with my salesman Paul, he advised that he would send through an all my details to the Climat warranty team. he said that Mel… Read more

would give me a call and book something in.

I received a phone call from Mel from Climat, she was very helpful and explained what I could try first to see if we could get the unit running. unfortunately this didn't fix the issue, Mel then booked in the tech to visit.

the tech came the follow week to check over the unit. We found that the unit had a circuit breaker in the outdoor unit that had tripped due to a power outage and needed switching back on. He fixed the issue.

Climat St. Marys excellent – The service and I received from Chris at the store at St Marys Climat store was excellent, and the Installer who installed the air conditioner was friendly, professional,and the workmanship was exceptional.

After sales service none existant – It seems I'm not the only one with this problem. I had my Daikin reverse cycle air conditioner installed before Christmas 2022, using my existing roof ducting. I specifically requested NO separate zones. My back room has a ceiling vent but there's no air coming from it at all! Numerous emails and visits to their offices elicit immediate replies… Read more

of "Yes, we'll get our installer to contact you right away!" but he never does.

Update: When Climat staff read the above review and realised the oversight, they did in fact set about putting things right. The lack of communication had been due to a mix up over phone numbers - nobody's fault really. John the installer came today to fix the problem with the ducting in the back room, and also carried out a small modification I asked for.

So they're not such a bad team after all. I've bumped up the rating from one star to four.

They’re full of hot air – Easily the worst reverse cycle AC we’ve bought. The app doesn’t work to operate the system despite downloading it several times, the customer service is basically non-existent or evasive and we constantly have to go outside to turn it on at the wall every time. We spent thousands on the unit. I’d advise prospective buyers to avoid this mob at all costs.

Poor Tradesman Poor Management – Tradesman(???) arrived with son. More interested in yelling abuse at him than getting job done. Left with unit not working. Rang manager at Holden Hill, not available for 4 days. No satisfaction. Ended up ringing Daikin who connected unit properly. He laughed at the imcompetence. Very Unhappy.

Terrible customer service/untrained staff – Had dealings with an employee regarding my new house build install. we agreed to move the outdoor unit and indoor control panel. The work was completed wrong (agreed changes werent implemented). They refuse to rectify, refuse to acknowledge the changes were agreed, and now want me to pay to have the change made post install. Im paying for a… Read more

premium brand/unit. Alot of money and they want me to pay more for their mistake! Clearly the staff member didnt follow process. Im very unhappy customer. Service disgraceful. Greedy.

Service has got worse – Well, we can see where the poor service comes from in the company now. As a result of the poor service at a southern store, I have attempted to speak to the General Manager of this company a few days ago. I know he was in the office but told he was too busy. I was told he would ring back in the hour. Left my name and contact number. It has… Read more

been many days now and no response. If that is the attitude of the General Manager, is it any surprise the staff treat potential customers this way. It was good enough to waste 2 of my days chasing them for a quote and have heard nothing from them. They don't even have the decency to make contact at their highest level when asked. Leave it with you people. Do you really want to deal with this sort of company..??

Air conditioning and solar – Had 2 Dainkin air conditioning units installed ,one was not installed properly called the rep Tanvir he immediately blamed the unit as being faulty.It turned out it was poorly installed and was leaking.I immediately cancelled my solar installation as I didn't trust there workmanship.I then get a call a week before the solar panels were supposed to… Read more

be installed asking if the could come a week e a ruler.It was then I realised climat use subcontractors.I sent a text to tanvir reminding him I didn't want the solar panels,he did not reply.Rude and arrogant.