Clive Anthony's

Cruel treatment – Have just been to Clive Anthony Homemaker Castle Hill today. We purchased a Haeir dishwasher but couldn't bring home due to our car it won't fit. Since we still have time to go home & get another car to pick up the dishwasher, when we came back to the store, we were told by the staff men in the docking area that they couldn't find the dishwasher… Read more

that we already paid. Just right on the same day & few hours the dishwasher unit was gone. They have looked everywhere in their store & docking area no where to find. We looked for the store manager but did not talk to us. The cashier suggested us for a refund. It was too much hassle on our part. Wasted all our time. And what they wanted us to do was a refund? We also have no choice but to agree since there was nothing we could collect from the store because through their computer no stock left. The dishwasher we purchased on the floor was sold to another customer. As shown on their computer there were two transactions of payment but only one dishwasher unit was available on the floor. Clearly it was given to someone else & took it. While for us who came back to the store, there was nothing left but to say their apology. Although we got a refund, my husband & I felt we were betrayed. We just thought Clive Anthony's store was reliable. But with what happened to us was cruel. We were very disappointed.

The store sold to another customer the dishwasher unit that we purchased.

Best Deals as always – I bought a tablet (store display) at a discounted price. Unfortunately, the charger was a generic one and was very slow. I rang the store manager ([name removed]) 2 days after and asked for any advice. He offered me a brand new one at a heavily discounted price. I took the offer and I used the tablet to write this. I bought most of my… Read more

appliances from Clive Anthony's. If you guys are looking for a good deal go to Clive Anthony's (Castle Hill). Staff are very easy to talk to & prices are better than most.

Extremely satisfied – I visited the Mermaid Waters store. The staff were very attentive. My salesman (Matthew) was very willing to negotiate to keep me happy. I was worried about the delivery after I'd read some negative online reviews about other stores, but I couldn't be happier! Scott arrived nice and early (which is what I wanted) and was very pleasant. Everything… Read more

was set up for me, quickly and hassle free! Thank you! Attentive staff, easily bargained, excellent delivery Don't have replacement warranty, but satisfied enough with general warranty

Good – All I wanted was a simple date so I could then call De Longhi. This retailer, and/or its staff does not know understand they have a separate legal responsibility to the customer quite apart from the warranty. Shop elsewhere. I will be. There are plenty of alternatives. UPDATE: The manager contacted me and was very helpful. Resolved. contempt… Read more

for customers after sale. I bought a $2500 coffee machine that I have a problem with. I rang the Tweed Heads store to get date of purchase as it was still under warantee. The staff was rude,kept on complaining how busy she was did not keep promise to ring back and then hung up on me on an invented pretext when I rang again.

fantastic service from frankston store paul and matt – i bought a samsung plasma from frankston store after having the tv for 6 months the tv had a big red mark throughout the screen, after contcting the poor service centre at samsung many of times and getting no where i rang the frankston clive anthony's store with in a hour i had a phone call back from paul and he did everything he could in finding… Read more

out what was going on with samsung then samsung would not replace the tv even know it couldnt get fixed thanks to paul and matt for pushing samsung as i had no luck then we took the tv back to the store and matt replaced it with the up graded 3d bigger tv straight away, i couldnt of asked for better service than they gave us they went out of their way to deal with this which they didnt have too...

i will only be going to this store to buy any house hold appliances and i highly reccommend them... thank you guys kylie johnson. very efficient

If it is not In-Store, then don't buy it – LESSONS LEARNT (THE HARD WAY): 1. make sure the item is actually in-store. Ask to see it out back. 2. be wary of parting with your money on the promise that the item will be sourced from another store. 3. don't be surprised if there are delays in relation to your item being delivered. 4. don't be surprised if there are lies in relation to… Read more

the delays

5. don't be surprised if the WRONG ITEM turns up

6. don't be surprised to find out later that the item you paid for, was sold to another customer rather than shipped to you, and that you will have to wait longer.

IF IT IS NOT IN-STORE THEN DON'T BUY IT. Fairly good sale price, which makes you wonder about the %markup Clive Anthony seem to have trouble with store-to-store communication and loyalty. They put grabbing your money above all else.

Terrible – Buy from the store if you can take it with you, but not if you want a hassle free delivery - go somewhere else for better service - and a company who cares. Capalaba Store Service ([name censored]) was exceptional in her dealings and price reductions. Helpful, kind and happy. The delivery service. I had an issue with the time of my goods being… Read more

delivered (it is a new house and only the builder has access) and Capital Transport (who they use) were very inflexible. I rang the store and spoke to [name censored] who told me he was trying to get in touch with the company and would ring me back. He rang back (after I had rung him to see what was happening) at 5.45pm and said he hadn't been able to get in touch with the delivery guy. He said he would ring back in the mornng and didn't. I rang the store and they assured me he would return my call. 4 hours later and I am still waiting for the call. VERY UNHAPPY, Jan!!!!!!!!!! But as with bigger stores, they won't care. I have more things to buy for the house, but will go to Harvey Norman and pay extra for hassle free.

Terrible – Buy from here if you can take the product with you and are not concerned about after sales service. I resent being lied to and will not be back. Cheap Salespeople will lie through their teeth for a sale. We bought a dishwasher from the Fyshwick store and were told the $65 delivery fee would include installation. All this was news to the delivery… Read more

contractor who dumped it in the kitchen and left. We also purchased an extended warranty and were told the paperwork would be with the dishwasher, which suprise, suprise, it wasn't

Terrible – Bought a LG TV with a bonus 22" TV available via redemption. Now I find out that the Clive Anthony store had been advised by LG that the promotion had ended one week before I bought the TV. The personal guarantee of the sales person that the redemption offer was still open is what you would expect on someone working on commission. Both Clive Anthonys and LG will not talk to me post sale. Not happy. Being missled and lied to

Excellent – For the best deals and service go to Clive Anthony's at Frankston. There is no need to look further than this retailer I agree this is the store with the BEST deals and friendliest customer orientated staff. I especially want to mention [names removed] who attended to the smallest details with their great advice! I bought most of my home… Read more

appliances and electronics from the store at Frankston. I strongly recommend this store instead of the other bigger retailers who often appear disinterested.

Terrible – Bought digital camera December 2007. Camera developed problems in March 2008, but Clive Anthony's Mt Gravatt wouldn't help with warranty repair, even though camera was only 3 months old. They told us to contact manufacturer. Even though Consumer Affairs Dept says it is the retailer's responsibility. So I avoid Clive Anthony's now, and I haven't… Read more

shopped there since, and I have no intention of shopping there again in the future either. As the saying goes, "once bitten twice shy". Competitive prices. No after sales service, at MtGravatt Qld store. even with a 3 month old camera. Wouldn't help with warranty repair - told us we had to contact manufacturer. Even though Consumer Affairs Dept says it should be the retailer's responsibility.

Excellent – Every time I need something electrical I first do the research and include price in that research. Everytime I have needed something Clive Anthony's has always ended up being the place where I purchase as they always give me a great deal. The first and most likely last place to buy electrical. Every time I have been into the store I have… Read more

received a great deal. I have looked at other stores and none can or do come near the price at Clive Anthony's. I have never been disatisfied with the service and the staff have alwasy been friendly and have good product knowledge. Nothing really

Excellent – Kudos to [names removed] in the cooking section of Carseldine. Was hesitant after reading most of these reviews but overall our experience purchasing, receiving and returning (dud) products was very positive. Recieved fantastic service at the Carseldine store from 2 different sales people in the cooking section despite them being extremely busy… Read more

(sales between xmas and new year). We received good advice, time and a great discount on both occasions we purchased items. The discount we received was better than advertised with extra products thrown in. Good Guys across the road couldn't even come close to this despite us having shopped there for years along with the extended family (usually deal with the same sales person on each occasion there). Had no trouble returnin a non-performing Kenwood mixer bought there either. Ordered products were arrived in store quickly too. People tend to spend a long time in the store when making major purchases such as new ovens, cooktops, dishwashers etc. Three things would be very helpful - a coffee machine, a water cooler and access to the internet to look up machine specs. Nothing else I can think of.

Good – Clive Anthonys always has good brands in stock, with a wide variety available. Their prices are always competitive and they are always willing to beat prices. I think that the stores are always neat and tidy and well-laid out. Things are always easy to find and the prices are always good. I always compare prices between Clive Anthony's, Myer, The… Read more

Good Guys and Harvey Norman. Most times they will beat prices, especially the Good Guys. I also find them to be quite helpful and there are alwys a lot of employees around the store to help out. Nothing negative to say about this store

Terrible – Clive Anthony's have cheaper prices than alternative stores, however you do definately get what you pay for with this company, in terms of service. Cheaper priced They are very rude, reluctant to provide service and have little knowledge about their products

Bad – very interesting to read other people`s feedback, paid full cost on LCD TV and delivery time kept blowing out, after three weeks complained and upgraded to HD LCD TV which was in stock, if they have stock do the deal if not see someone else or don`t paid deposit. Reasonable prices at Helensvale Homeworld Delivery times are not accurate

Excellent – I don't know what you people are whinging about. Great place to get a very good deal. I think they are very competitive and extremely knowledgeable . Great Service very nice people to deal with and brilliant price The drive to mountgravatt

Terrible – If you ever deal with this place, make sure you walk out with the goods, don't trust them to deliver or give much support after the sale is made. Cheap (sometimes) Not very knowledgeable staff. Poor customer service and after sales support.

Terrible – I had to cancel plans for a holiday at the sunshine coast waiting for these clowns to deliver my appliances. I would rather set myself on fire then shop here again. Got served straight away. Took my money quite promptly. Still waiting for my fridge and washing machine to be delivered. They said they would deliver between 12 and 4. it is now… Read more

10:50 at night and no phone call to explain where the hell the appliances i paid for are. No contact no. was given to check the status of delivery.

Terrible – Would not trust this dealership with anymore of my purchases. I have wasted 2 days of my holidays waiting for delivery. The service was "too good to be true". We bought a washing machine which was all fine and a delivery was due to be made that afternoon. No delivery as promised............next day I rang to find out what was going on and all I… Read more

was told that it would be "this afternoon"....asked as to what approx time non could be given...................still waiting on delivery.

Terrible – two faced- con artists - liars - can't run a small business atire when they are a huge compay owned by JB HI-FI Everything - i had worked for clive anthoys for the last 4 years and they really don't care about the customer all they want is your money - thay wont help dealing with faulty products nor will they hire any compitant delivery companies… Read more

- they will tell you lies about stock eg- got a deal from supplier here is a great deal you wont get it anywhere else but in fact you will just around the corner at another Electrical store with probably better after sales service as at clive anthonys they will be your best friend untill they have your money--- be very wary of their staff all con artists as the whole company is i was duped a sales promotion they promised to me verbally then had to do interviews meanwhile i was doing the job and i think a good job at it as well but gave it to a person who liked to have abit more of a brown nose than me and was a complete idiot and only had been there for a couple of months with no previous experiance of a similar job ---- anyways i hate clive anthoyns they are all con artists STAY AWAY!!!!!!!!!!!

Excellent – We bought an LG Washing Machine from Clive Anthonys and we're so happy. Firstly, their regular price for the same washer was $100 cheaper than the Myer stocktake sale price. Secondly, they offered delivery, installation and removal of our old washer for only $40. Lastly, they offered us an extended warranty for $100 cheaper than Myer's extended… Read more

warranty. They offered to see if they could deliver the next day, but we were busy so it was delivered the very next morning. We had 2 courtesy phone calls from them to arrange and confirm a delivery time and they delivered within the set time (between 9 and 10am). The delivery man was so friendly and helpful and installed the washer perfectly. Both the salesman and the delivery man knew the product and both gave us very helpful advice on how to use it, so once it was installed we were ready for our first load of washing, and they told us all about the $200 government rebate for water efficient washers which will make the washer even cheaper. Huge range of everything electronic with ultra-competitive prices. Excellent service. Sales people know their products. They do delivery, installation and removal of old electrical goods cheaply and offer cheaper extended warranties. Most stores located only around the Gold Coast, QLD. Doesn't have a very good web site.

Excellent – Have bought TV and home theatre system and later a dishwasher from Castle Hill store. Excellent each time for service, intelligent help and price. Sales people who are friendly and knowledgeable. Good range Good communication when delivering.

Terrible – We bought a new Omega oven and cooktop on 27 July. Advised that they had stock at Gold Coast and would be available for pick up on 30 July. Phone call to say delayed until 8 Aug. No call on 8 Aug, so rang them on 9 Aug, to be informed they had the oven but no cooktop. When asked where it was coming from, smart reply was from Italy but then… Read more

Brisbane. Salesman told me that he would call me Mon, 11 Aug. No call, so again I called him, told that it would be there 12 Aug and that it would be delivered to me on Wed, 13 Aug (I told him he should deliver it because of all the inconvenience they had caused us). I rang again on 13 Aug to be told it is a public holiday in Brisbane and no delliveries today, I asked for the salesman to call me and advise so that I could at least come in and pay for it. Thur, 14 Aug I still had received no call from the salesman, so I rang the store manager, he was very patronising but did say they had received these in today and they would deliver it that night to me. All in all, if they had just phoned me and advised me of what was happening I would have been a happy customer. Courteousy of a phone call goes a long way to keeping your customers happy. I will never shop again at Clive Anthony's (so much for the Real Clive). Good range of products Poor sales service - Capalaba

Terrible – Pack of liars and cheats. Shop at The Good Guys! Friendly customer service. No waiting around trying to find someone to serve you. We were after a specific model High Definition Sony video camera. They didn't keep the one we were after but the sales assistant assured us he could have it in within a few days if we were interested in doing a deal.… Read more

So we signed up for a $1,140 camera plus a $170 spare battery. This was on a Saturday. Salesman told us it would be ordered on the Monday following and it would be instore for us to collect by Wednesday. We advised we'd collect it on the Thursday night. Tuesday came and we decided to call to make sure it had been ordered and were advised that they'd lost the order and they'd order it straight away but we'd probably have to wait til October 3rd (date of purchase was Sept 20) for it to arrive!! Told the salesman this was NOT acceptable and if he wasn't able to produce the goods he shouldn't have taken our money. They called back to say they could special order it from Sony and we'd have it by Friday (26 Sept). Called back on Wednesday 24th to say it's not good enough. As the customer they should be crawling all over us and offering us some sort of compo due to THEIR error. Salesman said he might be able to do a deal and offer us the next model up (which they have in stock) for not much more money but he'd have to speak to his manager first. This was 2pm on Wednesday 24th Sept. It is now 2:15pm Friday 26th Sept and he still hasn't called back. When we call we get told he's out and he'll call back and just now we were told it's his day off. How convenient!! This guy took our $1,310, gave us a battery and has now disappeared right along with our camera, which we were 100% ASSURED would be available for pick up TODAY!! We have spent many thousands of dollars with Clive Anthony in the past. We've bought video cameras, cameras, washing machine, fridge, air conditioner, microwave etc and never one issue. Clive will NEVER see another cent of my hard earned money!!!!

Terrible – Well what do I think of Clive Anthony - The products were paid for and were mine. I have been told they acted illegaly and a product can't be sold twice. After spenting $11,000 upfront, that's the customer service you can expect. Besides that good. Good prices Carseldine Home Makers Centre Clive Anthonys Store QLD. We were building our new… Read more

house in 2005 and 2 months before completion I ordered and paid upfront $11,000 for a microwave, dishwasher, fridge, plasma tv. I gave them an estimate on completion date and asked for the products to be ready a week before the delivery date(house completion). Over the next 2 months I received phone calls from the store stating all the production have arrived. I rang the store a week before, to inform/confirm the delivery date. I went to the store 3 days before the delivery date to purchase some more items and all was going well until then. I asked them to check the products and confirm the delivery. I was told by the sales person the fridge would be another 3 weeks. I told the salesperson that their store had rang me and confirmed the fridge was ready. Well I spoke to one of the manager and she said their policy is they only hold stock for 2 weeks and they sell and re-order. I asked the manager when were they going to tell me I had no fridge, manager had no answer. The problem was after they sold MY fridge(a quick sale at my expense), Westinghouse had a Australia wide shortage of my fridge and was going to take 3 weeks. You probably won't beleive me, but the neighbour across the road from our new house bought my fridge from that store 2 days earlier. Well I demanded a refund on the fridge and found the saame fridge in a Harvey Norman store at Aspley.

Terrible – I purchased a plasma TV and was told two weeks wait. They didn't phone to say it wouldn't be available and when I phoned they said now it's three weeks. Visited store today (three weeks laters) and was advised it would now be three or possibly 7 weeks away. They have taken a deposit of $500 and now we won't have a TV for that long. I don't know… Read more

whether legally I can get my deposit back. I think I should be able to because they have not stuck to their end of the deal and I'm sure they knew it wouldn't be ready in two weeks. I told them that would be the most time I would wait. When I asked where the TV I was purchasing was in the floor stock, he told me it was sold. Well why didn't he offer me that? He didn't even give me an option. Not happy with dishonest selling practice and advising customers when items will REALLY be ready. Friendly, knowledgable staff Not truthful about delivery dates and not courteous in phoning to let you know what's happening

Terrible – Personally, I will never shop at ANY of their stores again and will be encouraging all my mates to do the same Good for price, however pretty much on par with most other electrical retailers. Had a terrible customer service experience trying to return a faulty item at the Carseldine store.

Terrible – Horrible... no refunds, no replacements(on ELECTRONICS). Avoid like the plague, anywhere is a better place to shop than Clive Anthony's. Has some specialty products. After they take your money, they do not want to hear from you.

Excellent – Castle Hill store - Just bought a plasma TV from there on Sunday. They didn't have any in stock, but found three other stores with stock of that TV. Paid a deposit and the sales guy (Tarkin) arranged a transfer from a different store, and I picked it up yesterday! I got to the store 2 minutes before closing time due to traffic. They stayed open… Read more

an extra 10 minutes to finalise the sale, then took the product straight to my car without any complaining. The staff that had to stay back because of me were very friendly and curtious and nothing was too much trouble.

On top of all that, they beat Harvey Norman's pricing by $300. Will definitely go back again. GREAT prices, very negotiable especially when purchasing extras. Excellent service, friendly staff. Very decently priced extended warranty. Had to wait around for a little while until we got served, but the service was excellent after that.