Cloud Nine Original Iron

Completely over rated straightener and so expensive! Quality was awful and it burnt my hair. I cant recommend it at all. Customer service is horrible to deal with when the straightener breaks. Show details

Disappointed – Snags Hair Despite Claims, and Poor Customer Service I purchased the Original Iron after seeing claims that it “doesn’t snag.” Unfortunately, it snagged my hair multiple times on the first use — exactly what I was trying to avoid. I submitted a return request and was emailed a return label, but was still required to pay nearly $25… Read more

for return postage, despite the issue being a fault in performance, not a change of mind. I contacted Cloud Nine and was told they don’t reimburse return postage, even when their product doesn’t live up to advertised claims.

Very disappointed in both the product and the customer service. Would not recommend.

Love it! – I bought this after my Dyson Corrale died ($700 and 3 years later the battery stopped working rendering it useless). This is less than half the price, the swivel cord is so long so there’s no need for the cordless feature, or a battery that will die after a couple of years. The cloud 9 does a brilliant job of taming my very frizzy, unruly, curly… Read more

hair. It gives my hair a beautiful shine. I wish id saved my money and bought this 3 years ago! I do wish it was a little cheaper, but $339 is worth it if you have very stubborn hair.

I’m happy with my purchase – As far as straighteners go, this one is a good buy. However I was expecting a slightly smoother finish, but to be fair I think it’s the texture of my post menopausal hair rather than the actual straightener. It’s very easy and light to use, doesn’t catch my hair (which my previous cheaper straightener did), and heats up quickly which i love. Over all I’m very happy. Show details

This is perfect for me – Great hair straightener. Straightens my hair at first touch. I’ve got long wavy long hair and am very satisfied with how long it takes to straighten. It’s so easy to use. My daughter also uses it. As someone who uses it frequently the health of my hair is still great considering. The size and weight are also great. Show details

Burns hair – I used to have a wide plate cloud nine and my hair was always soft and sleek. I got a new touch cloud nine iron and use the lowest temp setting. Ever since day one this straightener has burnt my hair terribly. I thought it was user error at the beginning but I have gone a whole year using my Dyson airwrap and my hair was in immaculate condition.… Read more

I’ve only used them a total of less than 20 times since purchasing in 2019 out of fear of it ruining my hair I used my cloud nine once today and my hair is completely fried. I used 2 different types of kerastase heat protectant and waited for them to dry before using the iron and now my hair is completely ruined. These irons have been horrible from the get go and they’re now in the bin. Don’t waste your money - save for Dyson or get a GHD

Warranty – After many phone calls and emails about a faulty hair iron, I’d bought for Christmas for my wife. That only worked a couple of times, I was informed that the warranty had expired, even though the product was on a few months old . And there was no one capable in Australia to repair the item , even at my own expense , One reason for going with… Read more

Cloudnine was the twelve month warranty that comes with their products. Total lack of support from Cloudnine But they offered me a discount if I was interested in purchasing another new product !!!

Worst straightener i ever had – I bought the pink cloud 9 last year and within 2 months the digital on off controller died. Tried to get my money back as I found the iron to be cheap and inferior quality compared to my last ghd and even remington was better. They said no because i was just a few weeks out of the 30 day money back guarantee. They did replace it under warranty… Read more

though. It’s not very hot, although it’s supposed to go 200 degrees, and I can’t even get a wave in my hair. Would not recommend cloud 9 at all and anyone that thinks they’re great, obviously has never had a good strong and amazing straightener before But in saying that, I loved my ghd but that stopped working after 18 months and only came with 1 year warranty at the time. Hence why I went with cloud 9

Worst hair straighter – Cloud nine hair straightener is not worth your time and money. It makes your hair frizzy after straightening. I never had this issue with any other brand. Show details

"Straightener" that doesn't straighten. Waste if money and terrible customer service – I was gifted a wide "straightener" to save time!! What a joke. I have used it 4 times now and it has taken me 5 times longer and I've then had to go over it with my 15year old GHD to get it actually straight. This product makes hair frizzy and wavey!! I have relative straight hair to start with and you would think I was given a beach waver! Waste of time and money. And don't even bother with their Customer service team! Show details

Wide Iron Pro perfect for on the go – I am super loving the wide iron pro! Gives a very silky finish and it’s been great for my long thick hair. I haven’t been using hair straighteners for ages now as I do not have the time but this gets the job done really quickly. It also doesn’t fry my hair. I love that it came in white and looks so glamorous! Plus I think their customer service is top notch too! Show details

Absolutely worth every cent!! – I bought my cloud 9 over 10 years ago and its only having issues now. In the past I went through hair straighteners every couple of years. It is still as smooth as the day I bought it and the auto shut off feature is still working. Would not choose any other brand!! Show details

Not as good as I thought – Switch from ghd to cloud nine love the white cordless straightener only down side is it dies to fast I’ve got thick hair and I can’t get a full head done and you can’t use it while is plugged in disappointing especially when they cost so much Show details

Smells like burning plastic! – Bought the wide iron brand new and from the first use it has an awful burning plastic smell that is extremely unpleasant because it’s right next to your face. The smell even transfers onto your hands! I’m not sure why people like this product, the plastic feels very cheap and doesn’t glide smoothly through the hair when you’re trying to curl it.… Read more

It doesn’t even make your hair feel silky, I definitely wouldn’t spend $300+ on it. I’m in the process of trying to return it and of course their online returns form doesn’t work conveniently.

The best – I've had my cloud nine since switching from GHD. It works smoothly and I haven't had any issues in the past few years. My hair glides through the plates without catching and my hair stays straight and smooth for days.  Show details

Less than year old died and cloud nine rejecting warranty claim! – Had for 11 months and all of a sudden beeping and making a clicking electrical noise. Lights up only when clamping the iron, once released it turns off. Submitted a warranty claim as it is still within the 1 year warranty period and the claim was rejected saying it is no longer covered under warranty!? Not happy. Paid too much for a unreliable product and poor accountability from company when came to warranty claim. Show details

Won me over in the end – I had been tossing up for quite a while whether to spend the money to purchase a Cloud Nine Hair Straightener but finally decided to get one. At first I thought apart from the quick heat up, it was no different from the $80 straighter I’ve been using for the last 5 years. However, I have now been using it for about 5 months and I must say it is… Read more

definitely better for my hair. My hair looks and feels smooth and silky and it doesn’t snag which is a bonus, the plates are a bit smaller than I was use to so I have to straighten smaller sections but all in all a good product.

Horrible – I’ve bought the wide iron straightener because of my thick and volume hair. However, it’s not worthy. My hair is dry (even after applying oil), have to straight my hair 2-3 times to get the desired result and sometimes my hair gets entangle in between the iron plates. Show details

Worth the money – I have had my Cloud 9 straightener for just over 5 years and it is as good as the day I got it. It leaves my hair feeling silky and smooth, heats up quickly, and doesn’t pull or snag my hair like other straighteners do. I will definitely stick to Cloud 9 in future.  Show details

Outstanding Customer Service – Am not usually one for reviews but I couldn't not! I have been using Cloud 9 hair straighteners for the past 6 years and have never had an issue, the quality is amazing to say the least! However, this review in particular is regarding their customer service team. I have had an issue regarding the delivery of my recent order. I contacted Cloud 9… Read more

support to advise them (just as a heads up as I was struggling to get an answer out of Aus Post), without hesitation, they arranged a replacement of my order and even added an extra gift to make up for something that was not their error! I was expecting to have to wait until Aus Post contacted them regarding my claim but they went the extra mile to ensure I have it by Christmas. 10/10 for customer service, Cat Johnson in particular! Nothing better than a great product and a customer service team to back it up.