Don't respond, over 2 weeks and still no access
Set up a joint account online, then waited and waited for the account to open, had to contact them. Finally got an email they needed clarification of job title, both myself and my partner responded, waited again for a few days no response. Called them to be advised they needed the same information we had already provided. No idea what happened to the emails. So far I'm not impressed. Don't have a lot of confidence we should even let them near our shares.
Waste of time and effort
Award winning platform I was told, would be good if I was able to use it.
I signed up to CMC online as I wanted them as my main brokerage account, filled in the forms to transfer all my shares to them from another broker, all forms confirmed and now we wait. After 2 weeks I had to contact them for an update to which they replied we were waiting on the other broker to complete things on their end. I contacted my original broker and they confirmed they in fact received a request from CMC and responded that the request was incorrect and to submit...again once they rectified on CMC end. Back to CMC for an update, by now it's been 4 weeks. CMC say they have corrected their request and are waiting on original broker. Back I go to confirm with my original broker who say they have not received a second request. Ask CMC again for another update, no reply, a second email....no reply... 2 month and still no account. They must be making money hand over fist to not want more customers on their platform. I'll take my business and patience elsewhere.
Top Share Trading
Easy and fast account setup.
Very low fees compared to other companies.
Great support. (remember to do it in trading hours!)
Easy setup for withdrawing funds to your bank account.
Adding funds to trade with is also easy.
I have been with CMC for many years after changing from Commsec.
- Verified customer
trying now for a month to get an account
beside two separate applications (the first one had a spelling error in my name, and I snail mailed all requested additional information) The second application was then put in as telephone support suggested it may be quicker to do it again with the online verification. 6 weeks later and despite several phone call still not a step further. Pathetic company stay away
They simply do not respond....at all
Applied for an account for a trust so had to submit paperwork. Paperwork submitted. Followed up again to see why the non-response. Guess what? No response. Why do you bother advertising for new customers when those that come directly to you, you ignore?
Hard to believe they exist
They advised me to change the shares of my mothers estate to my fathers name but failed to tell me that they all needed to be transferred within 5 days of them informing the ASX. They didn’t tell me they informed the ASX. All the shares are locked up now and I miss the FY CGT advantages from selling the shares. And they refuse to help still or ring me
No way to withdraw anything, stay away from these guys.
It will seem, after our 3 yrs involvement with CMC Markets - no way that CMC Markets will let you to withdraw anything, ever.
Their 'reasons' will be from "documentation" not updated or "not sent" or "not recent enough" to - anything else.
We have put them on the test, and gave them our trust with some money, and submitted 5 times; 100% valid and timely recent documents,
it was either no answer to countless email inquiries from our side to them, or shoddy and questionable extra requests (you get the picture).
Australians - stay only with tradin...
They run what used to be ANZ e*Trade, but ...
… they run it waaaaay worse than ANZ e*Trade ever did. Three weeks now trying to change the mailing address they have for my SMSF on their system. Response is that 'the back office has been very busy'. I don't think they have a back office. The people I speak to on the phone are pleasant enough, just that nothing seems to happen. If you want to know what their customers really think of them, just look up 'ANZ share investing' on this very website (www.productreview.com.au). Nearly 350 reviews, of which about 95% give a one star rating.
its not ideal
The blazer is useless and I don't see any point in having to wear it. people say they have to wear it to school but they have the option to take it off, no one wears it, everyone wears the water proof jackets.
The reviewer stated that an incentive was offered for this review
- Verified customer
Beware of their hidden fees when making a deposit. Also, you cannot withdraw any winnings out, not even after I have provided them my card and bank statement, both have my name on it. Had enough of these scammers I have decided to close my accounts. Can't believe they came back asking for details of my saving account, trying to scam more money from me. Sick business.
can trade with them any more
I did lost about AUD86,000 to a PLUS500+ broker with there website. and all the way mistakes are made,but it was not easy on me i have been passing through a lot of pain because i put all my savings in there and they took it all i could not cash out a cent from there trade, i am just trying to let new traders to be enlighten so they will not fall on any cheap lies this people we put in for no reason
well i was lucky and i had contact with a recovery company /Financial Management Recovery Expert, who guide me all the way and recover every cent...i lost to PLUS500+, i have to share my experience with primerecoveryteam , com who help me recover every single cent, i want to give them a well done job and i will recommend to any one that have lost to those cheap liars
Dog crap thieves
CFD platform is slow and doesn't match real time conditions.
"Support" staff are rude and arrogant
Made making withdrawals slow, and refused to give me my money unless I justified why I wanted it.
Upon requesting to close my account and get my money back, made that as painful as possible.
Beware, this bucket shop is here only to take your money.
Beware of their misleading practice
Anyone using CMC, note that they charge on interest earned when your money sitting in their cash account waiting for an opportunity. Their platform does integrate well with Chess registries and they don’t automatically update your TFN. Zero customer service. I probably lost thousands in interest, tax withholdings, loss of dividends and had to follow individually with Chess registries.
'Pro' Platform is NOT dynamic - total disgrace.
For well over a week they could not get the platform to be 'dynamic' i.e live pricing. They used all excuses under the sun. Today both ANZ and CMC reps conceded that there were problems with the live feed and has nothing to do with browsers, cookies, Donald or The Russians!! - ANZ dumped the much used and very solid E*trade platform for this CMC disaster over a year ago. 400,000+ E*trade subscribers were literally left in the dark during the atrociously handles changeover. If you ever have an option ot take up a new trading broker, make sure th...at CMC Markets is the last on the list. Hopefully you'll get one significantly better than this train wreck broking crowd. The attached screenshot shows time difference 8+mins with no change in value of stock - top listed was BHP
Customer service department couldn't care less
Received an email requesting clarification on my trade. Heard nothing a week and a half later so followed it up. Still heard nothing so called them 5 days later and they had been sitting on it and had done nothing. It shouldn't be a month long process to sell your shares. Don't use these guys if you're looking for a quick turnaround.
Trying to move US shares from old ANZ Global Shares to a US based Australian stock broker. ANZ Share Investing does not recognise the WBEN-8 form, costing me a fortune.
Three months now. CMC can't do it. Now the shares have vanished from my CMC account. Still waiting to hear where CMC might have put them.
Heard back from the new broker. Apparently the old ANZ Share Trading customers have swamped the CMC service seeking better service elsewhere, and are moving to other brokers in such numbers CMC cannot cope. I have this in writing.
Upda...te 18/01/2019. Finally after 4 months they made the effort to transfer my holdings. The person did not know how to do it, and had to be hand held through the process. Note, I still go looking for basic features present on Etrade but missing on CMC, like basic portfolio and comprehensive research. I am considering closing the account, after 14 years.
Rude and arrogant customer service.
Similar experience to others here. Call up for assistance and only get very unfriendly, somewhat arrogant customer service using catch phrases like "anything else I can help with?" when they havent finished sorting out my problem. This is giving me the impression they just want to hang up asap. I'm still trying to get my account going after a full week. I think Monday I'll just shut it down and move on. The kids they get to man the phones are just rude and unhelpful.
Prepare to wait agonising minutes for orders to execute
Several times I have placed an order and nothing has happened for a good 5-10 minutes. Ridiculous. Customer service response was something like 'we can't see any problem at our end, did you try f5 (refresh)'. In fact I was watching through another platform as well as CMC - so, no, I'm not a complete idiot, thanks, CMC.
Also, if one of the shares in your portfolio hasn't traded THAT DAY, then the value is, apparently, $0. Software gore.
Interface is usable but very budget/no frills. Depth is only available next to the order ticket. Use this provider if you want to save a few dollars per trade, but lose thousands as your order executes a good many heartbeats after you actually click the button.
- Verified customer
Great platform for trading shares
I haven't used CMC's CFD platform (which is separate). I've used the share-trading platform for about 2 years, and made ~100 trades. I've also used CommSec, OptionsExpress (now Charles Schwab) and BoomEx (overseas platform). I much prefer CMC to any of these. The layout is clear, charting facility is good and the fees are reasonable ($11 per trade, or $9.90 if you trade more than 5(?) times/month (and lower for more frequent traders).
I don't pay the extra for live data, and can therefore only see the first 5 bids and asks in the OB.
I've only needed help from Support twice, and each time was quick and easy.
And I don't use the platform for crypto trading--a dedicated crypto platform is better for most people.
- Verified customer
Gave up after 3 weeks of trying to open an account
I opened an account online, 3 weeks ago, however submitted all the required documentation, however after 3 weeks of email follow ups asking on progress updates I have given up and emailed today to withdraw my application. They did reply advising that their back office was very busy, however I find this unacceptable. I have chosen to use Bell and my account is up and running already.
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