CMC Markets

It's been 7 weeks from initial application and I'm still unable to trade, even though CMC have my money! Their customer service continue to pass the buck and do nothing. For a business that works in the fast paced stock market, they are not only incredibly slow but incompetent with a careless attitude.

CMC Markets was not capable of following my simplest of instructions. Their Customer Service and Complaints team are grossly incompetent.
We sent detailed written instructions to CMC to do a simple transaction and they failed. We incurred losses as a result.
They were also unable to process a deceased estate application, and are still writing to my dead mother to this day. Note this is despite receiving numerous documents from our estate's solicitor.
We had to complain to the Ombudsmen.
What did CMC do?.... They arrogantly terminated the...

This is a very poor online brokerage. Their UX is plain bad, They take ages to fill orders and then it gets purged from system because they can't fulfil the order ( yeah right I know this doesn't happen on other platforms) They have $1000 dollar limit on USA shares and Their customer service is uncooperative. Lastly, when you inevitably decide to use another they charge $100 per holding to transfer! AVOID AT ALL COSTS

I will never use this platform again. Even when you unsubscribe from the pro platform, you will still be charge for so called "market data subscription". Their poor customer service does not help to resolve issues on time.
Don't waste your time on this platform , you will loose your money, because it is not designed to suite beginner traders.

Price does not reflect the real market, they could give you an excuse to adjust your position and you will lose all your money with no way to report them. No regulation control those type of market at all.

I have no idea how CMC managed to get such bad reviews. All I can possibly think of is the people reviewing are actually the opposition or trolls because I love the platform! Simple and easy. What's not to like? It does everything anyone could ever want. Seriously, about the only thing I feel could be improved upon is transferring funds to and from made faster (currently takes a day or so to transfer to a bank account) and add live after hours market price updates to the app but that's it.

Despite an email stating I was ready to trade, I transferred money over and received an error message on my first trade. Phoned and was told I needed to answer whether I hold a senior government position. I emailed back No. A few follow up emails as I watched my desired position make money. I called and the agent asked the same question again. I responded and he said it should be quick. Nothing. Called again, agent said he would chase the team responsible. Nothing. Few days pass, I email. No response. Email again. No response. Tell...

We bought FNCL ETF through CMC stock brokers on 1 Sep 2021 (US time) and we were charged a rate higher than the day's high. On 1 Sep 2021 the day's high was US$54.86 and we were charged US$55.00. I have been trying to resolve this for over 5 months now but there has been no proper response.

Unfortunately, I cannot comment on forex rates they charge as I do not have access to current exchange rates.

Zero transparency in their rates.

I've had orders placed for over 48 hours and none have been processed The week before I placed orders and they took 3 hours to be proccessed by which time the prices had dropped. Very annoyed I put everthing I have in it because I thought how banks don't make much intrest on things and I've lost everything

Yes the transaction fees are low, but you end up losing money because you are not able to place orders. And the phone service is slow as well. I've been on the phone for 15 minutes and no one answers the call.

The CMC Markets options trading platform is chronically dysfunctional. This makes professional options trading highly problematic with intermittent but regular, diverse and significant problems with the trading platform. This creates additional risk associated with options trades.

CMC Markets do not provide anything at all meaningful to troubleshoot the chronic dysfunction of their options trading platform. They do not even operate under a customer service function. With all technical problems or associated complaints, my experience with CMC ...

I have used CMC for several years and have be stopped out in dubious situation several times. CMC have several sets of data and ticks allowing them to sweep the edges of the spread to clean up unlucky customers. We all know that platforms like this take the other side and don't lay off your trade in the real market, that's how they can offer CFDs in fractional amounts. Use another platform even though they have lots of hassle to set up they won't cheat you like CMC and other invest bank suppliers. HGo and watch Anton Kriel on youtube rip apart ...

Easy to use website to sign up but their forms and customer service is so poor that I have to remain on hold for >10 minutes and then find they have done nothing with my application for >15 days.
The best thing about this experience is that they will not get access to my shares and funds

These guys trade against you and will never let you profit from CFD products - I'm pretty sure they do market manipulation, as the info they have on the app differs from info from Yahoo Finance and they will close you out and liquidate you with a 20-second warning, not enough time for you to take action to top up your account, close some trades, action any manual stop-losses, or short against your current positions. Straight up thieves - leave this platform guys for real!

I have waited 10 minutes plus to place a simple trade . I was told that it was unusually busy. I was referred to an online broking service amongst other treats.
Give them a miss if they can’t provide a prompt service for share trading they should not be in the business