Co Clearance Australia

I ordered a 3x3 black replacement canopy for my gazebo, I received a 2.9, grey canopy, wrong size, they denied this even with photos of the size supplied. I would not buy anything from this company.

Check refund policy before getting done by – What a nightmare customer experience I am having dealing with this company. Received furniture with missing parts and they just keep coming up with excuses to not accept a return and refund my hard earned money. What a disgrace! Buyer please be aware!

Great customer service – I got a refund because there was a fault with the product. Sarah and her customer support team were excellent. They were patient, kind and persistent in their follow ups to resolve the issue which I needed with some other things going on. 5 star customer service, unlucky on the product.

Coclearance Australia rubbish – SCAMMERS SELLING RUBBISH ON E-BAY. Purchased a $269 dog enclosure through e-bay. Product arrived quickly, opened the package and quickly found out they were providing chicken wire for a supposed 3mx3m dog enclosure. Messaged them straight away and explained I was wanting a dog enclosure and not a chicken pen. Received a stupid reply telling me… Read more

they were selling a high quality product! What a joke.....To send the package back to their address in Victoria is $140. My cost of course....What ever you do DON'T BUY FROM THESE SCAMMERS. E-Bay should NOT be using dodgy companies like this to sell rubbish to unsuspecting customers. The returns process is a joke - I'm out of pocket $140 to return this junk.

Terrible business ethics – In my recent experience with this company, I purchased roof racks but mistakenly overlooked the required size. When inquiring about a potential return, I was surprised to discover that the company is insistent on imposing a 20 percent restocking fee and expects me to cover the return postage costs. This approach, prioritizing profit over customer… Read more

satisfaction, highlights a concerning trend where the company seems more focused on short-term gains from a single transaction, rather than fostering goodwill for repeat business.

This short-sighted strategy raises questions about the company's commitment to customer satisfaction and its understanding of the long-term benefits of positive interactions. While it may seem tempting to prioritize profits in the moment, the impact of customer dissatisfaction can be far-reaching. A shift towards a more customer-centric approach would not only promote goodwill but also contribute to a positive reputation, leading to repeat business and positive reviews that resonate with potential customers.

Although prioritizing immediate profits may seem like a prudent decision, the potential for sustained success lies in recognizing the value of long-term customer relationships. By addressing customer concerns with empathy and flexibility, the company has the opportunity to not only secure repeat business but also gain positive reviews that serve as powerful endorsements for attracting future customers. In an era where consumer opinions hold significant weight, the emphasis on customer satisfaction shouldn't be underestimated, as it can be the key to establishing a resilient and thriving business in the competitive marketplace.

My review for all sites I can find

Ps..... good news travels. Bad news travels faster

Shipping is terrible – This shop sells Artissin products you can get at lots of places. Delivery is easier than going to Ikea, I said to myself. The prices are pretty much the same, I told myself. The transaction was fine and they sent an email saying the transaction was complete, two days after the purchase. I got one tracking number for the order of two items.… Read more

After 6 business days I received one package. Where are the others, I enquired? They might be in multiple packages. The tracking says it's delivered? Oh no here are the other tracking numbers.

It's now 10 business days after I ordered, and I still don't have the entire thing.

I think places like this are drop shippers- they take your money and order the stuff from somewhere. They don't really have control over anything.

At least with ikea you can get it from the shelf and pick it up!

Perfect products & on time delivery – I have a fantastic experience with co clearance. We order some weighted blankets, and they arrived on time without any issues. The quality and packaging were absolutely outstanding. The price was so reasonable in compare to other websites. It’s pretty surprising that some comments mentioned the lack of communication or the delay in deliveries!?… Read more

Their responses to our questions were fast and adequate. We even received our product a few days before we expected.

Staff very helpful – I made a mistake with my order. The staff (particularly Sarah) were very helpful and speedy in terms of resolving my mistake and ensuring my satisfaction.

First time buyer "NEVER AGAIN" – I purchased 3 x devanti heater 1500w for our home as my husband has terminal cancer which is in his bones so bought the heaters to keep him warm in this freezing weather whether he is inside or outside, great idea right, wrong. The items left Melbourne on the 22nd May 2023 and arrived in Brisbane on the 24th May 2023 and should have been… Read more

delivered by the 25th May 2023,. Today being the 29th May 2023 not surprisingly co clearance cannot be contacted via telephone and Toll/Team Global have no answers and do not know where the items are as they have not been scanned since the 24th May 2023. After several telephone calls to Toll/Team Global nobody can help, nobody knows who is in charge, there is no higher authority than them and nobody can contact the manager, ceo or the like, more like they do not want to. I guess Ms Christine Holgate is once again hiding in her office not wanting to deal with anything or anyone just as she did when she was the ceo of Australia Post no wonder she was ordered to stand down, now it is Toll/Team Globals turn I believe. Take some initiative, be transparent and candour in your dealings with customers co clearance and Toll/Team Global and maybe your reviews will reflect this. If co clearance provided a contact number there would be no need for reviews like this. Accept this piece advice co clearance and stop using Toll/Team Global for delivery and your customers will be happier and more gratifying. Always remember customers are your business and without them you have no business. Word of mouth can make or break your business. If when purchasing from co clearance it displayed that delivery would be through Toll/Team Global I would never have bought from you so therefore I would not have had to endure the unnecessary aggrevation. Oh by the way my husband is still freezing and is up all night in excruciating pain so thank you co clearance and Toll/Team Global. I ask how would you feel co clearance if a member of your family was in the same situation as my husband, what would you do and what would you expect? If I could give co clearance a rating of zero or below I would.

Great Products. Great Customer Service – I've purchased a number of products from this company with a positive experience every time. Fast delivery and their customer service team have been very responsive with any questions I've had. Can't fault the Co Clearance team. No doubt I'll be back again!

Warranty claim review, fast and good communication – I bought an outdoor reclining chair from CCA which failed with two broken welds. I emailed CCA using the contact details on their website and I had a reply the next day. They asked me to package the chair and return it using the postage label they provided. As soon as trhey received it they refunded the full purchase price. The situation could… Read more

not have been handled better. I can't explain some of the bad reviews in this site as I am very happy with their fast response and resolution.

BUYERS BEWARE!!!! – We purchased a commercial double door glass fridge. Cost over 1k. The fridge never worked once it was delivered in fact started smoking. We were asked to send video evidence of it not working and then they would have it collected and refund us once the courier picked it up. They have ghosted our emails and you cant contact them at all. We have… Read more

just had a death in our family and need these funds back! We have made a formal complaint with our Bank and now the ACCC.

Liars And Thieves Do Not Buy From This Site – I have been waiting for my item to be delivered for two months, still has not arrived, asked for a refund, never happened. Reported this seller to eBay nothing happened my refund claim was rejected, save yourself the hassle if dealing with these liars and thieves shop elsewhere, these scumbags should be put out of business

will never use again – product still not arrived ..and tracking stopped eight days ago..keep being told to be patient ...and to be understating...well its not good enough ..now on my no buy list..

Second worst company I have ever dealt with – I ordered a bed and matching bedside tables from Co Clearance in September. The bed never arrived, however i had to fight every step to obtain a refund for it which took months-I have been waiting over a month to return the bedside tables as they are no longer any use and clogging up my unit. Co Clearance can not even a arrange a courier to… Read more

collect . i have stayed home for 4 weeks, waiting for a courier, now to be told to take the tables myself to Australia Post., at my cost Still no refund, despite the courier Aramex refunding their money to Co Clearance I would never shop with them again. Their non treatment of customers is beyond belief. and they will do anything not to refund

Fast delivery. Great service – Had concerns because of some bad reviews but my experience was A+. Product as described and deliver was super fast.

Fast delivery! Cheaper than expected price! Cheap shipping cost! – 3 x 9 metre marquee. Haven't opened box yet. Price good. Delivery fast. Under a week! Praying no parts missing.

Terrible experience – I ordered a bed online in mid September! The Goods where shipped on 22nd September arrived in Sydney on 23rd September! I how now spend 4 weeks to communicate to anyone about my delivery ! It is just impossible to talk to anyone that knows anything! Finally this week I am told my parcel is lost! Not sure how you lose a bed. I have spent all week… Read more

trying to find out what is happening! The communication I receive is by email telling me to be patient! No decision on if they decide what they will do with MY money! They may replace , they may refund! And we will not tell you until we are good and ready! Meanwhile my back is in pain from sleeping on a couch, but they do not care! No apology, no phone call, no help! I just want a bed

POOR CUSTOMER SERVICE AND DODGY SHIPPING CO – Purchased my items 3 weeks ago, only purchased because the website says they ship over 22kgs via Allied Express. Shipped by Aramex the worst and most dodgiest courier service. Would never had purchased if they said shipping by Aramex. Emailed customer service to follow up and was given tracking numbers and basically told sort it out myself. WILL NEVER BUY FROM THIS WEBSITE AGAIN!!!

VERY POOR DELIVERY TIME FRAME – 3.5 weeks so far to come interstate from Melbourne to Gold Coast via Aramex and still not received. Poorest online order I have ever purchased. Aramex didn’t update their online tracking either until I emailed looking for my goods. Poor experience all round. Purchased for a milestone birthday in good time and now the birthday is over and the gift still hasn’t arrived.

Spot on – Great delivery time . My kids explained the traking number as it was by fastaway who were extremly fast considering it came from Victoria to NSW, Payment easy through PP, Product spot on thanks

DISAPPOINTING – I purchased an Artiss Shoe Cabinet which on the photo appeared to be a four shelf storage compartment - Two tier stacks side by side. What I received was a completely different looking unit with 4 shelves stacked on top of each other. TOTALLY MISLEADING. To make it worse, they did not supply all the required parts and I'm now left with useless… Read more

planks of wood because I could not assemble the thing without the right screws and whatnots. It doesn't end there. I raised the issue to the customer service team who were kind enough to respond promptly BUT AT BEST, ALL THEY COULD OFFER IS A 20 DOLLAR REFUND. No attempt to at least provide the missing parts. I don't even know where to purchase those parts.

If I bought the exact same unit from ebay for a much cheaper price, (I got this for 130+ AUD and found the same one at 90 AUD on ebay) I would've felt less disappointed but for it to actually come from a company with a legit looking website -- It was just really disappointing.

I would recommend buying your items from stores with better customer service like ikea, bunnings, or maybe target - even kmart can do better.

Pleasantly surprised! – ordered 4 mannequins, quality wasnt great but expected it at the price point. Shipping super fast, but came in batches of 2 on 2 separate days

Unreliable – Ordered some products and paid for postage but was told a day later that they wont post it. Absolutely useless.

They haven't shipped my product – They haven't shipped my product .My service emails are not being answered. No tracking provided . How long does it take for product to arrive from Geelong to Western suburbs in Melbourne?

I would not use again – This company took my money and then said they could not deliver items to me. So I asked for a refund and they pretended to refund sending an email saying it was refunded, but it was not. So I contacted them again and again and they just ignored my emails. So in the end it took me reporting them to my bank and reporting that they have taken my money but not refunded me when they cancelled my order before they eventually returned my money.