CODExpress
412 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
Excellent service. On time and all the way to the door. Happy, smiling driver with lovely manners. Being in a rural/regional area, I have come to expect poor delivery service, but this company just continues to raise the bar. I’m always happy when I see that my parcel has been sent via CODExpress. Show details
Claimed at 18:20 they attempted delivery however they did not ring the intercom. It was recorded with Amazon as 19:15 fake delivery attempt. Then I was asked if I could come pick it up which is ludicrous and defeats the purpose of delivery. Both Codexpress inability to follow clear instructions and honest responses is appalling and should be… Read more
referred to ACCC and Amazon's response to collect it is appalling They did not follow delivery instructions clearly written.
Waited all day for a parcel then nearly didn't get it. Because our labrador was in the driveway the CODExpress driver was leaving. I had to run out in the rain and wet socks to stop him and get my parcel Show details
Reviews with attachments
Courier just tossed my box up against the door. Didn't bother walking up the 4 steps to ring the door bell to let me know it was there. Item was a glass diffuser. Thankfully the inner box holding it had foam padding. If Amazon are going to be using these unprofessional people,then I won't be ordering from them again. Show details
Complete Morons – Our Amazon delivery driver is completely clueless as to how to open our gate. It’s not rocket science but it’s just easier to throw packages over the gate and smash what ever contents are in the package, than trying to figure it out. He’s unaware or doesn’t care that I have cameras that have caught him out 5 times now. I have complained to Amazon… Read more
but they obviously haven’t said anything or again, he doesn’t care because nothing has changed. If anyone from Code Express reads this, I have the videos saved if you want to review.
Useless – Never ring the doorbell. Never place packages on the ground, always thrown or dropped, which my doorcam captures. Repeatedly click the "delivery issues" button in amazon order feedback, and yet amazon still use them. Worst couriers ever. Show details
I'm literally disgust3d by this courier! 4 consecutive packages lost.. I don't know what's going on, now Amazon is using them instead of Australia Post.. When Australia Post doesn't find anyone at home, they leave it in post office and you can pick up there... Codexpress doesn't have a pick-up spot.. they come 1 time, and if there's no one at… Read more
home, they send the package to the seller.. 4 consecutive packages lost. And I blame Amazon to get back my refund.
Urgent Complaint Regarding Failed Delivery and Missing Parcel Dear CODEXpress Customer Service, I am writing to express my frustration and disappointment regarding my recent delivery (Tracking ID: CODE012641828). I have been waiting for this parcel for several days, and despite multiple delivery attempts, I have not received it. I was informed… Read more
that delivery was attempted, but no clear communication or successful handover occurred. Additionally, I drove to the requested location to check for my parcel, but I was unable to find your company or retrieve my package. This has caused significant inconvenience, especially as I urgently need these items. It is very concerning that the parcel has now been marked as “returned to origin” without being properly delivered or made accessible to me. This level of service is unacceptable. I kindly request: • Immediate clarification on the status of my parcel • Urgent redelivery or clear instructions on how I can collect it • An explanation as to why delivery failed multiple times Please treat this matter as urgent. I expect a prompt response and resolution.
Worst delivery driver ever - left Amazon packages on the footpath at the entrance to an ungated townhouse complex in the middle of the night (Photinia Cres, 4557) where they got wet. Couldn’t even be bothered driving or delivering to the actual address. Another customers package left in the same place. A wonder they weren’t stolen. Website has no contact information whatsoever to complain. Will be writing to Amazon about this company. Show details
If I could give less than one star I would. Ordered parcel on Wednesday 28 Jan for 2 day delivery. To arrive today, Friday 30 Jan Checked tracking... It looks like it never left to sender's address at Keilor East,... Delivery By CODExpress Tracking ID: CODE011250607 You're seeing the same order status information that our Customer Service… Read more
associates can access. Friday, 30 January - 7:18 pm - Returning to seller - Keilor East, AU 6:36 am - Out for delivery - Keilor East, AU 5:10 am - Package arrived at a carrier facility - Keilor East, AU
Contacted AMAZON who were helpful, and sent a refund immediately but they advise that if I try to repurchase it will probably be Automatically issue to the same courier service
Easily the worst courier company in Australia from my experience. I've had issues with them in the past and tried to call but you just get hung up on by the manager. This time their lazy driver just left the parcel next to the letterbox about half a metre from the footpath. Unbelievable anyone would think that is ok Show details
Bad delivery!! Left my package out of nowhere!! And it was heavy raining!! It says leave at the front door. What a lazy courrier! Show details
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Disgusting. Left a package on the footpath outside a business address in an industrial area at 10:37pm. Found it the next day, box looked like someone played football with it and the contents were damaged. You should be ashamed of yourselves, this is simply not good enough. Show details
No wonder this company has 1.3 out of 5 star rating. COD Express was responsible for delivering my order via Amazon. The package was meant to be out for delivery for two days. For unknown reasons, the package was not delivered. The worst delivery experience ever. Show details
An order through Amazon.com.au was delivered to an interstate address. My girlfriend had not received parcel (delivered on a Sunday, her hubby was home) so I rang Codexpress’s # 02 9095 5000. A gentleman answered, he was pleasant with his customer service and sent me a picture of where the parcel was left (in the garage). It does appear that… Read more
couriers, these days, do not want interaction with people so they leave parcel and take a pic. I took a star off for this review due to this.
I would give them less than 1 star if it was possible. Amazon are using a terrible courier. I was supposed to receive an item today which I didnt and then got an email saying we intended to deliver today but there was a problem so we should get it to you in a couple of days. Not very reassuring. Had already been onto Amazon when the tracking… Read more
number provided came up as invalid. Then saw the reviews and alarm bells went off. Now they are living up to my concerns. Have requested a refund from Amazon but the best they can do is a credit on a gift card which hasnt come through either. I will give it two more days then I expect Amazon to honor their refund policy. I cant even download the invoice as it says I have to contact the seller. Very dodgy.
TThey didn't deliver my products. They even updated the status to be delivered and the time showing was 4:31 pm, but the actual time was 3:56 pm. They are in future Show details
i was at home when this delivery happened. I saw the car pull out of the driveway so i went to get my parcel from the mailbox, and it wasn't there. I checked around the letter box and it was no where to be seen. asked my neighbour if they got my package, and they hadn't. Later on when i went to put my bins out i saw my package in a puddle all… Read more
drenched. The driver decided he would just throw it over the fence instead of putting it in my letter box which he had to pass to go up the drive way. Absolutely disgusting service by CODExpress. If this is the new postal carrier for Amazon I will never order from Amazon again.
Latest follow-ups
Notified of delivery on 8th April 2026. Days later I asked at my work's despatch (clearly addressed on the postage label) but nothing had come in. The address is a large business with a huge sign including the street address and instructions if the… Read more
door is down or it's after hours. The item was clearly misdelivered but there is no easy way of contacting the business. Amazon were helpful and organised a refund. I will try to prevent them from using Codexpress in the future. One star only because I couldn't leave zero.
Follow-up · This is a response to a request for more information. Two Funko Pop figures ordered through Amazon that went to a business address. Item was tracked to the point of being declared delivered but it was not to be found at the dispatch department.
Ordered a few parcels for my elderly parents and driver has marked as delivered but package is nowhere to be found. Amazon were no help trying to fix the issue with this shocking delivery company Driver had phone to call but has left an important parcel god knows where. Show details
Follow-up · Spoke to the manager and he explained he would get the package picked up from the wrong location and call the number supplied for directions.
Why do Amazon use this courier service? For the third time items I have ordered for next day delivery are reported by Codexpress as "delivery attempted but a problem occurred". Tracking the item shows that in fact it never left the town where the… Read more
home base is, 90 k's from here. In fact delivery was never attempted but is left until they can deliver it at their convenience. Do Amazon know or care the damage this company is doing to their reputation?
Follow-up · Since I wrote this review I have had three small items delivered by Codexpress and all were on time. Could it be that they/Amazon take notice of negative reviews?
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Positive reviews
Delivered on time and undamaged. If the tracking gave a 2 or even 3 hour window, I’d have given them the 5th star. Having to leave the farm gate open all day is quite inconvenient. Reading previous reviews, and being rural, it was a nice surprise to have a drama-free delivery. Hopefully whatever changes they’ve made will be permanent. Show details
Well it looks as though CODExpress have finally taken notice of all the negative reviews they've been given. My last four deliveries have been straight to my door. I only hope that they keep this up and not fall back into their old ways. Credit where credit is due. Show details
I had the wrong address on a parcel and it was going to have to go back to Amazon. Scott helped me resolve it and was able to get it delivered on the same day. No hassle, just great customer service. He was super friendly and kind... especially as it was my error. Thanks Scott! Show details
Negative reviews
Supposed to have delivered my Amazon package at 4.11, advice received at 3.15. Nowhere to be found. I was home, I don’t think anyone came. Won’t buy from Amazon if they use them. Show details
Was informed my Amazon package was delivered Monday pm. I went looking. Amazon asked for a review today, as they do. Alas no package has arrived. Checked with neighbours, sadly no. Please Amazon do not use CODExpress for regional NSW again. Their tracking said delivered. They say delivered could be hot prior to being delivered and even Amazon said give it 48hrs. NO that is unacceptable. Do NOT ssy delivered when it is not. Show details
First time they have delivered to me for Amazon. Tracking states delivered today , no photos of where they left parcel. No way of reporting an online delivery issue with this company Show details
Recent reviews
We were advised that delivery would be on 31 March 2026. At 11.30am a fellow resident came to tell us that our parcel, along with other items, were left on our postal boxes, approx. 300meters away. It was wet from showers but thankfully the contents were okay. I contacted Amazon to inform them. Mike Show details
driver showed up, i opened the door, i waved, i waited. The driver searched his van for a couple of minutes, and drove off......okay then called the company, and was told that the driver had maked it as both "not home" and "wrong suburb" pointed out i was looking at the driver and was not more than 5 metres away, and the call centre bloke was… Read more
combative, rude, and blamed me somehow, asked if it could be looked into, was told it was be some 5 days before they would look into it.....asked for a supervisor, and he hung up, called back, and was put on hold, guy answered the phone and hung up again
how they are remotely meeting their business statement of being a leader in customer service..not sure
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i should state that a full day later, there is no update to their tracking, and it says that its… Read more (+1 reply)