My coinspot account was closed due to some issues and I can’t sign in anymore and I have fiat on it
Hi Alfred, Thanks for contacting us. Please reach out to our 24/7 Support Team via email or live chat, the team will be able to assist and review this further for you. You can contact them directly via the link below: external link
Kind Regards, CoinSpot Team
Use code REFPJD7N9 for a $10 signup bonus!
I have been locked out of my Coinspot account do to suspicous activity on my acc. I have posted photo with my ID card and a note stating that i would like to unlock my account with my name, signiture,date and my signiture. How long does it take for me to regain access to the site... Could anyone please give me even an estimate time phrame? Thanks
Hi Luke, Thanks for reaching out to us. If you are still having issues with your CoinSpot account, please contact our 24/7 Support Team via live chat or email to look into this further for you. I have provided you with a direct link below for your convenience: external link
Kind Regards, CoinSpot
Use code REFPJD7N9 for a $10 signup bonus!
I have a large amount of tether that was transferred from Binance, I was in the process of being scammed now I dont know how to trade or withdraw the funds. advice would be really helpful.
Take photo yourself and upload at security section to be verified with writing provided. Put in bank detail at withdraw and request withdraw, they will call you in few days.
Where is the security section? Please.
Can you please tell me how to convert USDC in Coinspot into AUD and then send to personal bank account? Thank you
What's limited of sending Bitcoin by coinSpot?
why cant i buy Lido Crypto on coinspot Crypto:LDO
If my account got closed by coinspot because they called the verify a withdrawal which I didn’t do so well because I was drunk atm but placed a withdrawal back into my bank account how long does the money take to get into my account?
Is large ammounts of money safe on coinspot, like 10-15k or do I need an external wallet, have had no problems at all using 2-3k but am a bit hesitant tonstart pumping up my account with 10-15k so i can make decent profits and am only using a phone, do I need a laptop with an external? Thanks
How do I join the coinspot fraternity and invest my money? is it all on line or is there someone I can talk to over the phone? Paul Gulinello
Use code REFPJD7N9 for $10 free bitcoin when you sign up
Hi guys, there is an issue with transferring BNB coin from Metamask to coinspot BNB wallet.
The "receive" BNB address you provide doesn't register with Metamask. It's not a proper wallet address. I try to copy and paste it into Metamask but I get a " not ETH network." error.
Can you please provide some assistance in helping myself and other's who are experiencing this problem. Thank you kindly.
So 2 months later and no staff bothered to reply and help you with your issue ? I bet that if you gave them a 1 star review they would have replied to you within hours to deflect the blame. Seems to be a common thread with the Aussie crypto exchanges, so busy trying to hold onto their 4.x stars ratings they have no time to help customers. I'd be wary of the 5 star reviews posted here, specially the ones from newbies. Not many businesses would receive so many 5 stars reviews form new users to counteract the 1 star reviews, most people only post a review when there is an issue. Like they say, buyer beware.
Yeah, it's disappointing not get a response, but I figured out how to do it on my own. If you're looking for an answer too, I swapped BNB to ETH in Metamask, then sent the ETH to my "receive" ETH address that I found in my Ethereum wallet on Coinspot.
Hi,
We apologise we have not responded to your query, please also keep in mind that CoinSpot provides 24/7 support.
We offer many avenues to get in touch with our support team who are always happy to help.
I am a member. The membership was initiated by buildsolid company, which is a scam. I want to change my password but I am not allowed to log in. Please help. My email josnyv@gmail.com Regards Joseph
The $A buy price for coins/tokens always seems to be higher on CoinSpot than other exchanges/coin monitoring software. Does Coinspot charge an additional margin on by prices?
Why ur price is so different to other online markets, you are lie to people,
Anyone using CoinSpot please be very careful. My account was hacked internationally on 29/05/21 and I reported this instantly but they refuse to take any liability as they’re covered by their T&Cs. Please be very very careful from this App!
Thank you for reaching out! As crypto is an internationally traded asset there are times when prices differentiate across exchanges. Our prices fluctuate in real time and in accordance with international order books.
If you have any further questions feel free to reach out to our support team directly via zendesk.
No questions because i know your team will not do anything to help. Absolutely not surprised to see so much more comments about people getting scammed by your platform.
Hi Why is there a difference in Bitcoin price between coinspot and other trading platform. At this time Bitcoin price on coinspot is $51000.00 and on FXCM it is $39000.00 . Why this huge difference. Thanks Sher
USD vs AUD..check your currency settings
Thank you for reaching out! As crypto is an internationally traded asset there are times when prices differentiate across exchanges. Our prices fluctuate in real time and in accordance with international order books. The prices listed on CoinSpot are in AUD whereas on other international platforms, prices are often listed in USD.
If you have any further questions feel free to reach out to our support team directly via zendesk.
I would like to know how profit and loses are allocated on Coinspot. Q. If I buy 1 x bitcoin at 3 seperate times at 3 different price entry points how is profit and loss calculated? I now hold 3 bitcoin, Is it Bitcoin value now the average of the 3 entry price points or are profit and loss calculated sperately against the 3 entry point prices?
Hi There,
I have an active account with CoinSpot. I would like to receive (or transfer) my dogecoins from my FreeWallet account to CoinSpot. Can CoinSpot help on this. I find Freewallet is useless as they are taking more than 3 weeks to verify my email (for transfer purposes) but allow me to buy Crypto without any issues.
Pls advise.
Cheers, Muhammad
Hello Muhammad, on your Coinspot account if you go into your Wallet section, find your way to doge coin and in there you can generate a deposit link for yourself!
Hi Muhammad. Same answer as JG. When you generate the deposit link, make sure use the ‘Memo’ as well, otherwise your coins won’t be allocated to your account in Coinspot. That’s the mistake I made. Regarding FreeWallet, I don’t think Coinspot can help with that, as it is FreeWallet that’s taking a long time. Sounds like that’s on them.
FYI, I have transferred coins to and from Coinspot and Trust Wallet, and they’ve been pretty much instant.
Thank you for reaching out! We have a help article which provides answers to FAQs and a step by step guide on how to receive coins into your CoinSpot wallet: external link Hope this helps.
Thanks and I have already received my dogecoins into CoinSpot account from Freewallet. It was easy process.
Cheers Muhammad
Hey Guys
Sorry to be pain but same issue as the other people. cant get anyone on live chat and the response to incident 878560 is unfortunately not relevant. It seems Luke Cust Service Chap did not read the content of the ticket before replying.
Thanks Guys and looking forward to hearing from you.
PS - we are happy customers and would love to continue being happy customers :D
Is it possible that if Coinspot spent the same amount of time on CUSTOMER SERVICE as they spend answering criticisms on here, that they'd have better reviews?
Does anyone know much a bout Coinbase? I am looking to start investing using platforms other than Coinspot
I heard Swyftx worth checking out. Redditers saying good things
I am extremely unhappy and disappointed with my experience with Coinspot. I have $10k in my account that I would like to withdraw NOW, and they have locked my account, I applied to have withdrawals enabled and followed the instructions correctly (twice) and was rejected both times. I do not understand why my account was locked in the first place, however, I attempted to contact customer support and I currently have 5 open cases and they haven't replied.
A customer service representative has rung me, however, the phone only rung for 3 seconds not giving me a fair chance to pick up and amend the issue.
They also do not supply a phone number for me to contact and ask for help
I find it very telling and convenient that this company will provide fast and efficient service when it comes to depositing money into the website, however when I try to withdraw money, they are very difficult to reach, ignore my requests, and lock my withdrawals.
Sorry to hear this , I have had the same experience. I transferred money through PAY ID , the money was deducted from my bank account but did not show up in my Coinspot account . I used their online help literally ten times within two days but each single time I received the same message under different names saying “ we have to be patient “ , you know how crucial time and your money are in the crypto space which seemingly has no value in Coinspot. Coinspot is not my exchange centre anymore...
Even as a regulated company, in Australia, the entity can still be run by d**ks. Any company holding millions or even hundreds of thousands of customer's money (crypto or cash)... every extra day they have your money is another day they are earning interest on it.
File a complaint at AFCA (http://afca.org.au) - and tell them you've done that. Luckily we are in Australia and we have things like AFCA who will get a result. There's also small claims tribunal and as an Australian company they are also regulated by ASIC. They are also a reporting entity to AUSTRAC. In Australia, companies like this will have to eventually give you your money or shut down the business as we have tax-payer-funded protections we can use in these situations.
If you paid by credit card, do a chargeback. And ultimately if you think it's not just a "commercial issue" then report it as a cyber crime to the police.
And then, tell your story on as many websites as possible so people know. It's not "trolling" or "aiming to damage their reputation" if all you are doing is telling (truthfully) your story on as many forums as possible.
I am right now in the same position.. I want to withdraw all my money, they have blocked my withdrawals. I sent photo id, letter and me... they disputed my aussie license was printed on the paper, I sent 5 more photos & a nasty video showing my license.. Now they want to call me + redo my picture a 3rd time..... There is security...then there is attempted theft... Just let me withdraw my money and leave this dog S platform already!
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