Mean, Greedy and terrible
Crypto is meant to allow fast and easy transactions. BUT not with CoinTree.
You can buy crypto, but they do not let you send it!!!!!
Unless it's BTC, BCH or ETH
Or unless you spend $50,000 and make a bunch of referrals.
I consider this exchange is mean, petty, greedy and horrible based on it's locking you out of the most basic and necessary of features.
Poor customer service. Expensive platform
I started my crypto purchasing with Cointree. While their platform is very simple to use, their customer "support" is badly lacking. You ask a specific question when you cannot find the answer on their outdated website, and they point you back to the website.
It is time-wasting, and deflective, and belongs back in the last century. Whoever trains the Cointree staff needs a foot up the backside.
Also, since discovering other platforms, I discovered Cointree adds a lot more margin onto spreads and spot prices. And I'm talking sometimes a 2-3c ...price difference!! So not only are they expensive, their support is bad, they have no decent charting, and if you buy/sell a coin your account takes at least 24 hours to update your account! WTH century are they in?
Never use this site...They steal your money, lie and do not care
Following pointless communication with numerous employees including 'senior management' (who has promised to respond in writing in 24 hours), this matter of my stolen money needs to be escalated.
"Plenty of one-star reviews on productreview.com and many more sites - soon to be added to - including your direct quotes. To call you rogues is essentially a compliment - to many, you outright steal from your clients. Your conduct seriously lacked candor and I look forward to meeting you in person at arbitration and maybe VCAT and magistrates court. ...When I mentioned to the authorities that money was stolen from my crypto account. the adviser said verbatim "don't tell me, Cointree?" Humans are fallible and make mistakes, and we accept that, but when there's outright deceit (most obvious in your voice and manner) you deserve to have the book thrown at you."
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