Great trading platform, very easy to invest and withdraw money when you want really quick. Highly recommend. Best trading company i have used and cheap to trade. Only $5 a trade which is great
AVOID!!! You will lose money and find this Platform inadequate and lacking in ever way!!
Terrible site beyond belief!
As per the other poor and negative reviews, mine is similar in many ways. So read and take heed of the warnings!!!
A newcomer trying to match it with other platforms: which are operated with far greater experience, far advanced systems, far greater staffing experience, far greater knowledge and far better equipped across all avenues from visual through to simple execution speeds!
If you use this Trading Platform, be warned, you will lose money due to their inefficiency to action execution of trades (excessively ...slow and incumbent!), their failure to update your portfolio with continual errors and lack of correctness, and errors in correct Sell/Buy pricing (a Sell order was short by a good few hundred, they have refused to honour it by ignoring it, so here I am writing a poor review and warning all!) Simply put, AVOID THIS TRADING PLATFORM!!! There are far greater and superior Trading Platforms out there for a little more per trade, and treat their members like gold, not like 'crap on a stick'!
AVOID THIS PLATFORM, YOU WILL LOSE MONEY! READ THE OTHER REVIEWS, THEIR INFO IS 100% CORRECT - POOR REVIEWS JUSTIFIED!
Superhero is a relatively new Trading Platform, yet they are a junior trying to play in the big boys league! And failing miserably at it!
Like the other poor and negative reviews, I also have been stung by these incompetent idiots, showing a lack of experience, certainly a lack of staffing numbers to adequately maintain and service demand and efficient execution of trades!
There is a known error with the lagging of their UI (User Interface) and their ability to execute trades quickly and refresh back onto one's Trading Portfolio. Because of t...his it is impossible to Day Trade, full-stop! Superhero are well aware of this (have stated it when the issue was raised with them multiple times over), yet not only choose to ignore the error, but also choose to not be state this anywhere within their terms and conditions, or additional information. A very dishonest fault of theirs, at it is clearly misleading. When it comes to trades being executed, the trade should be visible back within your portfolio page within a reasonable time frame of 1-2 minutes (this is still a lengthy period, the fast and professional Platforms show execution speeds of maximum 1 minute. Superhero is not a professional Platform!).I have timed their execution speed, on average it is about 3 minutes. However, when the pressure is on and there is high volume trading, they have taken more than 5 minutes. This resulted is a loss of $770 for 1 trade, and further losses following this. In total I have lost more than $2k because of this known error and failure by Superhero in their inability to execute quickly and efficiently to ensure their members are not affected financially.
Easy to use,beginners guide to trading!
Very simple web-based and mobile friendly app that can be easily accessible to buy and sell shares.
Instant cash deposit, their website mentions limited time offer of receiving $100 for $3000 (AUD/US) deposit, ts&cs apply of course.
Click here to learn more:
As someone who didn’t really know the first thing about investing, I’m so glad I came across Superhero- it’s really informative and at the same time easy to use, plus it’s great to have both my Aussie and US shares in one place. 10/10!
Love the work you guys do and the platform - looking forward to what is to come! It’s great to have Aussie and US shares all in one place, makes it so easy.
Easy to use and great support
I’m new to investing so decided to give Supehero a try. I find it very easy to use and their customer service team is very helpful. Low cost too which is great. I found a lot of the info on their Instagram page and website very helpful to get started too
Unreal Product and Service
Absolutely loved the whole process with such an excellent team to help me walk through the whole process. So impressed and would definitely recommend to all my friends and family.
The ability to trade both international and domestic shares on one platform is awesome! Great customer service as well. Very helpful in setting up the account which is very intuitive.
Great Broker and low cost
Really great platform for low cost trading & investing. Really easy to use. Very good to see a broker putting some competition on local Australian platforms! Unsure why there is bad reviews as this is a great platform.
Good broker and website works well... recommended!
Sign up and transfer of money works well. Queries I had were answered quickly by email or text. I did test withdraws and no problems. Exchange to $US is a great rate and the best around. Others on here have complained of withdraw problems... well I asked them about this and there is an initial limit of 20k for withdraw to your bank acct but this is for security reasons. This limit can be raised simply by emailing them and supplying a little more verifying info re ID and one's bank. Not very difficult.
One thing that would greatly help is stop-loss (and trailing stop-loss) orders which hopefully are coming before too long. Haven't used them for ASX but only US stock and ETF trading. Thanks.
Very amateur organisation
I have nearly 30 years of managed funds and trading stocks so i know a thing or two about investing. I also was employed in management roles so let's say I am informed on processes and competence.
This "Superhero" organisation is a joke. I wanted to try out this "Robinhood" wannabe out of curiosity seeing as $5 brokerage is low (compared to the various professional trading platforms I've used).
So when I buy my first stock, I know dividends will be due soon so I use their online support to ask, where do I load my TFN (to avoid withholding ta...x). The person replying tries to convince me I don't need to. I know I do, but I leave it so I can do some more research. A month later I try again and no option exists so I contact them again because they issued their revised T&Cs that states "withholding tax will be deducted without TFN". So I explain this is not right and that I had already alerted them a month earlier that I can't load my TFN. They look into it and advise they will need to email me a reply. Days later they say they will be "capturing" TFNs in the near future. Weeks later i.e. today they have made the change and captured my details. Now I ask how can a person or group of people start up a platform to trade shares and not know they need to supply Tax File Number to the ATO? Furthermore the various online media journos that wrote positive articles on Superhero including AFR, SMH, "barefootinvestor", stockspot etc should be ashamed of their lack of scrutiny of this amateur Superhero(not) mob. Before blowing the trumpet for platforms (whether or not for payment) they should do their due diligence (as should we the applicates - though you can't find what i did until you are already in). And having read the problems with withdrawing funds just adds to the very suspect thinking behind this mob. PS I see a name change coming was "Superhero" now "Amateur".
After seeing the ad on TV and seeing promotions online I decided to sign up, I know when you see offers, sometimes its just to good to be true. I signed up and after reading the website thoroughly I opted to invest some funds, with the help of some friends who also trade, I followed some of that advice and started to trade, 90 days later and after making a considerable amount of money I decided to make a withdraw. Now usually when you make a withdraw the process is really simple. My account was put on hold and I was asked to provide proof that ...I was the owner of the account. I couldn't believe this was happening. After a week of still not having any luck withdrawing my funds, I asked them why i could get my funds, I was advised that several security measures had to be put in place before I would receive my funds. I had profited about $3000 yet unable to take any of the funds. I've since closed my account but before I closed my account I took screen grabs of everything and I am now in talks with the ACCC to have this website and/or company shut down. If you've any interest in this company DON'T DO ANYTHING WITH THEM.
Withdrawal issue! Do not use this platform
I usually use big 4 bank trading platform, but I wanted to try this service to save the fees. Recently I made more than a 100K worth of deposit for trading and tried to withdraw my money back to savings account. Deposit was a smooth and easy but when it comes to withdrawals, there is 20k limit a day. After withdrawing 20k a days for three days in a row, they blocked my access to the platform and asked me to do some survey for compliance purposes. The agent did reply to me via email that I must do the survey until 9:11 pm, but After completing t...he survey, the error message still shows that my password is incorrect (even though it’s correct password) and am not getting any response back from agent. Now I cant access to the rest of money and am glad that I didn’t trade anything in this platform.
More of a Villain than a superhero. Report withdrawal issues to FINTRACK.ORG.
I checked my info many times and it can’t be mistaken but they said my info was wrong and withheld my profit. My account was forced into liquidation the first time but i naturally thought it was my fault. I made profits the second time, but it was withheld with the excuse of wrong leverage setting. I was forced to apply for withdrawal and close my account so they took me through a ridiculously long withdrawal process before i eventually received the withdrawal email, but the funds were never delivered to me till I wrote to fintrack.org a few weeks later and had my investment released as well as what was left of the profits.
Questions & Answers
Many of the reviews state that etf trades are free. That does not seem correct. The Superhero web site states that etf sales incur a $5 fee, only etf buys are free. What is not clear is whether the $5 is per trade or per individual etf unit (ie if I sell six identical etf's as a single order, do I pay $5 or $30 brokerage?) Please advise which it is!
it is $5 per trade, Minimum purchase $100 per stock, another words you buy say Zip for $100 $5 dollars would be the broker fee leaving $95 on the shares, depending on the price of shares at the time (lets say $8.30 per share which was the closing amount on Friday you would have purchased 11 shares which would be a value of $91.30 leaving $3.70 in account available to invest). Bare in mind you will not be able to spend this $3.70 until you add more funds to your account, since the minimum spend on trade is $100.
$5 per sell order for ETFs, regardless of how many units you sell. Feel free to check out our complete fee schedule here: https://docs.superhero.com.au/guides/Superhero+Fee+Schedule.pdf
When reviewers have said platform is too slow and they have made losses as a result, is this from trading ‘at market’ or at a limit? So if one put in an order, either sell or buy, at a particular price, and is prepared to wait for that price, does the speed/slowness matter?
I also want to know this. I put in a limit order a week ago. Price has gone up and down, so the figure was reached... but order hasn't been executed :-?
EDIT: just found the "depth" section... 1,286 orders are pending with the same price :-( Volume is over 4 billion... I guess I'll be in line for a while, lol. Might not be relevant to your trade... but I feel like we were thinking the same thing ;-)
Neezy has answered this, your order is placed into the market by our market participant within milliseconds. When your order executes is dependent on the type of order you have placed and the volume of buyers and sellers at that time.
One of the reviewers commented that the shares don't end up being owned by the individual but by superhero?? this sounds kinda illegal or a bit dodgy, and certainly I'll need full ownership in the stock and ETFs. Anyone have further information on this?
Weird there is no response from Superhero reps, but I can comment since I read up on that. Here is a good article explaining how they work and why you don't own the shares you are buying on the platform: https://www.etfstream.com/features/no-superhero-is-not-robinhood-how-discount-brokers-actually-work/
Technically it is held in a trust. Very well documented, and nothing illegal or dodgy about it. In fact, there is a couple of pros to it. For example, if you purchase shares to own "direct", your first hurdle will be a minimum buy of $500 (minimum marketable parcel) and plenty more paperwork.
As I understand, this is common, if not the norm, in the USA.
There is a lot of FUD about how this work. I have both outright and custodian-based shares, and I can see how products such as this are a good idea for new starters or people who prefer simplicity.
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