Superhero

No stars would be more appropriate, incredibly difficult to transfer shares between accounts even if it's on their own platform. Even more difficult to transfer them to an account on an external exchange.. they have contradictions at every steps. I transferred 1 tranche to an external platform, tried again shortly after and conveniently "the names… Read more

don't match" on the secondary. A very basic offering. Good, fast and cheap, you can generally only get 2, - in this case it's just cheap... Would recommend paying more in your brokerage for better features, faster real time data (US) and service.

You were so right bomber o Try getting your own money out to invest elsewhere when you have $500k US in shares $20k at a time. Took a month and the cost was enormous as i had to transfer money from overseas to settle a property deal at a bad exchange rate. Be very careful if you are investing large amounts. Hiding behind security concerns is… Read more

rubbish, nobody else has a problem returning your money when you need it. PS DID ASK FOR THE INCREASE TO 100k sent all the information they required and never heard another word. NOT A HAPPY INVESTOR & WILL NEVER GO BACK

These guys have a lot of fluff on their website but trying to find an ABN or USI (they have multiple which is a massive concern) is a nightmare. I would recommend staying away and look for a more reputable fund that doesn't rely on so muich garbage to sign up new members.

Meh, I'll give it a 4/5. Seems awesome and user friendly but as it's my first have nothing to compare it with. It's so easy to get started as there seems to be no minimum (I haven't found it yet) and the $2 trade fee is the best out there I think. For these reasons they should get even more behind the "beginner" or "entry level" traders like… Read more ·  1

myself and have a bit more easily accessable glossary of terms lol. I know you can google any of this stuff anyway I guess. My biggest gripe would be on laptop I can only have one Superhero tab open or I need to log in again and the old tab logs out grrr, [Content Removed] is that?

I wanted a product designed to make it easy to view, assess and execute ASX share trading. Superhero did exceed my expectations when it comes to its simplicity. The cost of doing long term share holding investments for me was important and I believe I've* made the right choice. The payID facility, the portfolio diversification/classification of… Read more

purchased shares and easy following/watchlist of US and AU stocks were the cherry on top. Last but not least was the unbeatable/competitive brokerage fees.

*An AI tool (Grok) did suggest this utility as the best for my use case and it was indeed accurate.

After trading with Stake for over 3 years I decided to switch to SuperHero after Stake became inconsistent and slower at processing my withdraws the same business day. Superhero is my super hero. They are so much better than Stake in so many ways. Superhero is more than 30% cheaper to trade with than Stake. Super Hero process all my withdraws… Read more

automatically the same business day during business hours. Stake only process some withdraws automatically the same business day. Super Hero have instant Osko deposits to your trading account from any Aussie Bank. Stake you have to wait up to 10-25mins for Osko deposits to come through. Super Hero’s custodial HIN is not a good reason to choose Stake over Super Hero because it only takes 10 business days to transfer your shares to another broker anyway if in the unlikely worst event happens and they go into liquidation.

It may have low fees, but try and withdraw funds above their daily limit and get prepared to be told that you need to verifiy why you are wanting to withdraw your money inexcess of their daily limit. This is after answering all of their security questions, after supplying them with a copy of the required bank statement as to where the funds are to… Read more

be transferred and this is after sending them a photo of yourself holding a passport to verify your identify. It still wasnt enough to withdraw your own funds out over the daily limit. If they approve you on whatever basis they feel like, they will as increase that limit on that occassion to $100,000. Fine if you trade below those levels, but above that, even after proving yuor ID, even over the phone, they refuse to allow you to withdrawn large amounts of your own money. Then they ask to prove to them what the purpose of withdrawing my funds were and send them verification of the proof. In my case i need to use the fund to settlement on a property and they demanded i send them proof of contract and settlement - There is now a case pending with AFCA with remedies and in process of referring to ASIC. - these guys should have their financial license revoked. All done under the guise of protecting me - more like profitering from holding other peoples money for as long as they can. If that is worth paying $2 a trade then use them,

Easy to invest, but they are trying to trap you by adding fees for withdrawal and transfer. 4 new fees were added in the time I was them, now moved directly to Betashares.

DID NOT SIGN UP FOR INSURANCE AND WAS CHARGED FOR YEARS DUE TO NOT OPTING OUT – UPDATE - they did nothing and everything below is the outcome... I transferred to Superhero years ago and just realised i've been paying insurance premiums. When you sign up your given default in the fine print, then you need to opt out so they don't charge premiums. Ive been paying insurance for years and only realised late last year through an… Read more

email saying as ive been inactive they cant insure me.

After emailing my complaint they basically said they wont refund my money as i didn't opt out of the default insurance.

I even called to asked them about insurance when i signed up (which they have acknowledged that i declined due to their limits not being suitable for my needs).

How is this even possible to get coverage without wanting it due to not option out?!

What a joke!!!

Had trouble opening account with my ID and eventually got it sorted but would have been nice to be able to speak to someone. Do realiseID has to be done for security in this day and age but I was fair dickum and needed HELP and found it very very frustrating

At first I thought I’ve found an honest (less deceiving) super company. Guess what. I was wrong. I went through massive emails back and forth (they don’t have phone line for support!!!) to make them list my spouse as my beneficiary. Finally they did. BUT unlike what I applied for, it was stated as a non binding beneficiary (which is a made up… Read more

crap to get away with paying your beneficiary when you are gone). And now they are not even responding to my email altogether. I don’t think I don’t even need to discourage you from joining up with them. You just beware of the loopholes and details that will make your future worthless and render your life savings null. That’s shameful for every one of such companies based on fraud and crap. To top that up they are charging Tax deductions against your super which is technically illegal and they never respond to you when you ask questions. Stay alert stay away.

Good thing about Superhero : lower trading fee than Stakes, which is US$2 each trade Bad side: It does not provide Pre-market and After-market trading for US stock, which Stake app, Moomoo and others provide entended trading hours for customers. It only gives you limit order and market order for Regular Market, which customers may miss out the… Read more

best trading price. I hope Superhero can improve this asap, otherwise I will have to switch to other platforms.

Lomg time user, will be moving. It was good starting out, but have been trying to buy shares of a recent IPO in US. BE WARNED. Superhero does not allow market trading of new listing it seems for days after the listing. Very slow, and support doesn't understand trading at all, promises to "look into it" and no response. Show details

Disappointed by Missing Core Features & Poor Usability **Rating:** ★☆☆☆☆ I've tried to stay patient, but the platform falls short on several key functions expected from a serious trading app: - **No price alerts**, **no stop-loss or trailing stop orders**—basic risk management tools are completely missing. - **Watchlist features are… Read more

underwhelming**: No filters, no sorting, and no access to other key financial metrics like valuation or fundamentals.

- Charts used to **show historical buy/sell points**, but now that’s disappeared, making it hard to track past trading decisions.

- The **interface lacks polish**—nothing close to competitors like Stake or moomoo. It feels outdated and clunky.

- For a premium platform, these are essential tools, not extras. I'm not asking for bells and whistles—just functionality that any modern investor needs.

I hope the team takes this feedback seriously. Right now, I wouldn’t recommend Superhero to anyone looking for a reliable, user-centered trading experience.

You get what you paid for. No detailed info on dividends, unable to place order for the day, no communication if order through email - you have to download the pdf. Rather unfriendly gui.

Superhero's FX transfer fees, while seemingly low in percentage terms, can be substantial for larger trades. They are charged as 65 basis points (bps) or 0.65% of the conversion. This translates to 65 cents USD per $100 AUD converted, which, depending on the exchange rate, can be a significant cost, especially when transferring larger sums of… Read more

money

It is also frustrating to need withdraw cash convert into AUD and then back into USD before withdrawing into my own USD bank account .

Good for beginners but a very Aussie centric platform with US as an add on.

3 weeks after I contacting customer service my bank account for a withdrawal is still not linked. They say on their website: "To add a bank account please make a deposit (excluding BPAY) from a bank account in the same name as your Superhero account". I made deposit from 2 accounts, they were happy to take my money but neither of the account has… Read more

been linked for a witdraw and they are still not linked. Person called Oakley uses fake politeness to dump responsibility on the operations team. I wish I read the reviews earlier.

Would give Superheroo negative Stars if I could. This mob locks you out of your account and makes you jump through hoops to re-enable it wanting you to provide them with personal info over and over again. U can Close my account. Easy to see by your review score that others also have a very low opinion of u 2. Will use a reputable company from now on

One thing I noticed during my first trade: An order for shares is placed. Fine. That order can then be reviewed. Fine. If wanted I could cancel order. Clear. However, I did not see or find a mechanism to alter the order. IF I wanted to decrease my per share purchase level or raise that purchase level, I could not see how the change (not cancel) could be introduced.

**Beware of this so-called "Superhero Super"! It feels more like a super scam!** My previous super fund was steadily increasing until it was sold to Superhero. The moment my funds transitioned to Superhero, I watched my balance plummet by $12500.00 in just one month. I can't even bring in $12,500 per month after tax! They failed to communicate… Read more

important updates about the status of the rollover into the new fund.

**Make no mistake: this "Superhero" is nothing but a super trickster!**

When I reached out for help, the operator could only respond with, "I’m unable to provide advice, but you can switch your investment."

Superhero needs to improve its ethics and provide better training for staff, so they can relay useful information to members in need of their help.

This was such an easy process. Setting up my account, transferring money over then buying shares were all so easy through the app. For a first time invester this app was a great choice!!

I am very inexperienced and uneducated i require a basic super and help. My account bled 5% of my super i have worked hard for in less than a week and upon calling i recieved no help with changing investments or advice.

The look of the dashboard and other pages – I like that the cost of trades is low, however I feel the dashboard though looks neat, it is too simple and basic for what it's intended to do. There is a lot of white space and needing to search for current stocks, pending and news. Too much clicking to find what is needed, the page should be structured a little better with the important tabs above or with extended menus on the side. It would be good to personalise your page. Show details

Cheap brokerage but perhaps more style than substance – Truthfully, I think Superhero is a decent platform, especially if you are someone younger, or simply looking to invest small amounts regularly. Although, even at $2 per trade, that will add up, if you're dumping things in weekly. My gripe with them is the little things that speak to a lack of professionalism in the company. They advertise offers… Read more

to suck you in, such as linking your Qantas Frequent Flyer account, promos to win additional frequent flyer points, points for certain trades, a comp to win AFL tickets plus accommodation, and so on, and so forth.

This tells me that they're interested in attracting people who are after a freebie, the young, those with less cash etc. When you don't win, you're a little disappointed, and maybe you throw some money into the market, hoping to make some quick cash. Pick a winner, so to speak.

However, when you actually are in, you realise they don't seem to have good guides/tutorials, to help a beginner utilise their app. There is nothing to indicate that a purchase will earn you frequent flyer points. You have to buy, and find out. They advertise frequent flyer bonus points for a first purchase within 30 days, but you don't know if you've activated it or not.

They don't require the minimum marketable parcel, that other brokers do. I.e. When you make a first purchase of a holding on the ASX, a broker with individual CHESS-sponsored trades, will require you to purchase at least AUD$500 worth of that holding, and often more, because you need to buy whole share amounts, not fractions.

Superhero have a custodian model, with a single HIN, so they can find a way for you to not need to buy in at that minimum of AUD$500, since everyone who buys has already exceeded that limit. So that's a good thing if you are looking to invest with smaller amounts, regularly. All these terms I haven't explained fully, but I suggest Googling them, to teach yourself more.

For me the little annoyances build up. When I purchased, they don't explain your purchasing rules. I.e. You deposit $150. Immediately you go to buy, and are greeted with purchasing power $148, that's the $2 brokerage, assuming a single purchase. That's fine, but it's precisely the kind of thing that would be fantastic to see in a tutorial, before you even deposit funds.

Your availabile purchasing power will always be displayed minus the brokerage fee, of a single trade. When you purchase anything on the ASX, there is no fractional trading. If you see a holding you like, an ETF, or a single company, and if their share price is $200, and you deposited $150, you will not be able to purchase $150 worth of their holding, because you can't buy 0.75 shares on the ASX. That's called fractional trading, and it helps, or enables, people wanting to invest with smaller amounts, because they can't afford the whole share price. You can do that in US markets, but those are different markets, with different rules. There are arguments to be made that it's a good thing, or a bad thing.

Instead, on the ASX, you will be able to purchase a holding of $148 or less. If the share price of a holding is $40, and you have $148 available, remember it's a $150 deposit minus the $2 brokerage for a single trade, you can make a purchase for $148 and the app will accept it, but it will organise it into a whole number of shares, and leave you the remainder of your funds.

E.g. You say I would like to use my $148 of buying power to purchase $148 worth of holding X. The default option will be to buy at market rate, i.e. whatever price the share is at during the live market trading for that day. Let's say holding X is valued at $40 per share at that moment. It will fluctuate continuously, but let's assume it stays relatively steady.

The app will accept your $148 bid, and give you 3 whole shares @ $40 a share. Thus utilising your $148, to buy 3 whole shares for a total of $120. You will then have $26 remaining in your available to invest balance, because it's $28 ($148 - $120) minus another brokerage fee for the next potential single trade. The $2 brokerage for your $148 purchase has already been deducted, as you deposited $150, then made a trade, hence why your initial purchasing power was only $148.

None of this is mentioned in when you setup the app and an account. Also, here's another big one. Withdrawing funds: So if you deposit $150, you have $150 available to withdraw. Your $148 available to invest, is only if you make a trade, as it's deducting the brokerage fee, for a potential trade.

Ditto for your $26 available to invest after making that hypothetical $148 purchase @ $40 a share, resulting in 3 shares worth $120 in total. You actually have $28 available to withdraw; Your initial $150 - $2 brokerage - $120 (3 shares of a single hokding bought @ $40 each) = $28. So you could withdraw $28 to your bank account, that you used to fund your Superhero account.

It has to be the same account, and unless you initially funded your Superhero account via PayID or bank deposit, you'll need to contact Superhero support to verify your bank account before withdrawing. This info shouldn't be buried in an FAQ. It should be in a tutorial.

If you look at your available to invest balance on the homepage, however, it will display as $26, because even though you have $28, you will only have $26 to invest, as your brokerage for a single trade will be another $2. So you could buy a single share, valued at $26, or two shares of a holding valued @ $10, and have $6 remaining.

That would be $6 available to withdraw, or $4 available to invest, with $2 brokerage pre-deducted. Starting to get it now? Oh, and if you're a beat and tidy person, you'll encounter a minor annoyance if you buy all your shares and end up with less than $1 left in your funds. That will display as $0 available to invest, because it wouldn't cover brokerage, but you also won't be able to withdraw it to your bank account.

Why? There is a minimum of $1 needed to withdraw funds. This isn't mentioned anywhere. I noticed it when the button to withdraw was greyed out, when I had under $1 leftover that was bothering me, because I like a nice round $0, when I'm done. If I'm gonna have $10000 to invest, I'd still prefer it sitting in my bank account, until I'm ready to pull the trigger.

You have to deposit more funds, to take your Superhero balance over $1, to then withdraw the messy cents. That's a sign that they don't look deep into their app and polish the little flaws. Or is it a feature to ensure people leave $0.80 here, $0.45 there, and it all adds up etc. Laziness or intentional trickery? You decide.

Anyway, I've ragged on them enough. They actually aren't that bad. Just a little bit gimmicky, and I reckon they target younger, less savvy investors. That said, you will struggle to find another broker that offers $2 brokerage, and lets you invest small amounts. If you want to start good investing habits, I think this really isn't that bad a place to begin.

3 out of 5 stars. I would use them one more time, at least.