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Coles Mobile

Coles Mobile

2.1 from 156 reviews · View Statistics

Reviews

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Brian
Brian
  • 2 reviews

Wofull A big business seesva business and thinks l can do that Waiting now two days for connection Never again

published

Big business thinks fast bucks
Stick to selling your average products, ie fruit and veg with your drab layout
Keep away from the phones will be just like woolies and masters

Value for Money
Customer Service
varghese
vargheseMetropolitan Adelaide, SA
  • 3 reviews

Never take this mobile service

published

Really bad service. Trying to activate the mobile sim from last 5 days. Requested for refund. Stay away from this network.
Contacted customer service many times and the staffs are not helpful

Value for Money
Customer Service
Incentivised ReviewNo
Saurin
Saurin
  • 2 reviews

Terrible worst network

published

Terrible worst network . Worst customer service . Not at all helpful. Regret after buying a year plan. Waste of money. Worst reception . Can't able to receive calls many times. Try to use at different locations but worst ever.

Value for Money
Customer Service
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Brian
BrianGreater Melbourne (Outer), VIC
  • 7 reviews
  • 4 likes

cheapest data sim but not as good as amaysim

published

changed from amaysim to coles, ported number, 120 gb,365 days, talk and data. Seamless,10 minutes, no problems. have noticed poor reception..when the kids get home from school and all get on facebook, I often cannot get internet connection. Same in evenings sometimes...... Dense population here with several Optus towers around. Was much better with amaysim. I just live with it. Will rethink at renewal time.Not a real big user. No other problems at all.

Value for Money
Local Reception
Incentivised ReviewNo

Great price but Horrible Coverage

published

Porting my number to Coles was a breeze. Done in less than 10 minutes. No issues at all with that.
Major problem is the coverage. I have used a number of different mobile providers that also relied on the Optus network and have had no issues. With Coles Mobile, regardless of where I am, I am BOTH unable to call others (call is not connecting and not ringing) while people trying to call me are almost always directly connected to voice mail. I am deliberating whether to still finish my data before switching providers as their call service is completely unreliable.

Value for Money
Local Reception
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zooter
zooterMelbourne
  • 10 reviews
  • 10 likes

Warning, stay away! Your old SIM will stop working and new one won't be active!

published

Terrible service. The old SIM gets deactivated the minute you activate your SIM, but the new number won't work. Coles should just stick to selling groceries.This is not the correct way of porting, unless your new SIM is active, your old one should not be deactivtated

Value for Money
Customer Service
Tina
Tina
  • 2 reviews

Terrible service. It didn't active my account for more than 5 days!

published

Terrible service. It didn't active my account for more than 5 days! The customer service is also terrible. They are not trying to help at all. The only thing they said is to wait.

Value for Money
Customer Service
如意吉祥 M.
如意吉祥 M.Sydney Surrounds, NSW

It has been 5 days it hasn't been activated.

published

I have contacted them for 4-5 times everyday but always said there is nothing to do because of their technical issues, the only thing you can do is WAIT! So disappointed.!

Value for Money
Customer Service
chan t.
chan t.Perth, WA

OKAY prepaid, good customer service , just be patient.

published
Value for Money
Customer Service
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aussie
aussiesydney
  • 5 reviews
  • 4 likes

Got Sim and Transferred in time

published

Switched to Coles $120 60GB recently. Sim arrived in time and it took under a day to port my number. Happy so far and hassle free. Connection is as good as that of Optus.

Update : Optus connection is poor and shaky. Line is not clear. May incoming calls are going straight to voicemail.

Value for Money
Customer Service
Antonio H
Antonio HGreater Melbourne (Metropolitan), VIC

Is it possible to rate lower than 1 star?

published

Coverage is OK but calls drop out constantly.
Waste of time and money. No point getting a good deal if you can't use the service. How are they still signing up customers?
Avoid at all costs!

Value for Money
Customer Service

Great plan and easy

published

I took a gamble to order the Coles Mobile $120 plan with 60GB data, after reading many negative reviews online.

From the time I received Coles Mobile SIM in the post, to activating it, porting my previous Vodafone number over, and finally being able to receive and make calls, it took up to 10 minutes. The whole process seemed to be automated somehow, as it all happened online.

So far the reception is great, better coverage in and around my house, and no more dropouts trying to move around for a good spot.

Value for Money
Local Reception
Arska
ArskaSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Big mistake to change it to Coles mobile.

published

It has been almost 6 days since I activate my card and still hasn't been activated. Customer service can't help and the technical support doesn't care. They carried my number from old carrier but they don't know how to activate it. Not a good start.

Value for Money
Customer Service

Horrible customer service.

published

Takes more than two weeks to deliver the sim. Horrible customer service- instead of helping to fix your problems they offer to cancel your order instead. Do not switch to Coles mobile.

Value for Money
Customer Service
Hau Nguyen
Hau NguyenSydney, NSW
  • 3 reviews
  • 1 like

Customer service via phone call quick easy and fantastic

published

Customer service is quick and friendly, easy. It is wonderful
Network is fairly reliable
Speed for data download is fairly ok in average
Coverage is fairly great .
Overall Everything is good

Value for Money
Customer Service
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Page 1 of 11

Questions & Answers

Ems
Emsasked

For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.

2 answers
sam
sam

I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.

What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using

Ems
Ems

Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.

angie
angieasked

How to disable voicemail for coles mobile?

No answers
Reggy
Reggyasked

Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s

6 answers
Naaz
Naaz

I had the same terrible experience with them.

Reggy
Reggy

How long did they take as I am still waiting.

Ems
Ems

Are you still waiting for your SIM active?

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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