Coles Mobile

While i was fortunate enough to get in on an older plan which i believe is no longer available, their current annual prepaid plans are still cheaper than what i was paying on my old plan a few years ago. Plus I was just talking to someone at their call centre who answered my questions clearly and was patient with me while I attempted to cram the knowledge into my skull. Show details

I have had the 365 day pre-paid plan for the last few years. While it works well for me as long as I stay in Australia, it is absolutely useless (like most other Australian providers) if travelling overseas for any longer than a few days each year. I have 2 major complains about the add-on package for International travel. #1 being that the… Read more

30-day package does not accumulate. This means that I cannot buy 3 x 30-day packages at one time before (or as) I leave the airport, if I intend to be away 90-ish days. While they claim that credit rolls over, the TIME does not. If I try to roll over by adding a package after 20 days, I will get 50 (NOT 60 days) of usage from the service.

#2 Is the excessive erosion of the $25.00 package if any DATA is used. $0.50 per MEGabyte!!! This will allow download of about 5 phone camera photos. Or about AU$500 per GIGAbyte. Against average range of international data packages between $1 and $15 per GIGAbyte. Totally useless.

Unfortunately, this package is needed if you need to get access to incoming calls ($1 per minute) and incoming SMS's for banking and other computer access events (although incoming SMS's are free, outgoing are $0.50 each). This add-on package (while most people travelling for any time overseas will need it) is a total rip-off.

I have used a Coles 354 plan for several years. On the odd occasion I ring customer service I can speak to someone quite quickly who always understands my questions. I have enjoyed good seamless coverage, roll-over of Data and free calls to my family in NZ. While other carriers are greatly increasing cost of services, my roll-over costs will remain the same. I am exceedingly happy. Thank you.

I love Cole’s Mobile I feel the price for 12 months is absolutely awesome I’m just so happy with this service Just like to say thank you Show details

I spoke with Arya.S, he was very friendly, polite and professional. He resolved my issue in a few minutes.

An excellent service with Aus-based help. It was a seamless port from my previous provider. Very happy with this Coles plan, Optus coverage and helpful customer service. +++ Show details

Excellent customer service from Cole’s Mobile! The experience was smooth and hassle-free, with friendly, professional, and helpful service. Truly outstanding customer care. Highly recommended!

always a great experience either through the app or the Call Centre. includes unlimited call and text and free international calls to most countries. We buy the 365 day plans. Excellent value. Highly recommend. Show details

Arya should be compensated well so she stays. She/he/they has the genuine urge to help people. Product is good and service is excellent. Customer service is critical job, few people understand that.

I recently attempted to activate a prepaid SIM for an overseas family member and encountered several issues that made the process more complicated than expected. The activation process stated that an overseas passport or an Australian debit card could be used. The overseas passport option repeatedly failed, so I contacted support. The agent… Read more

advised using any Australian debit card, which didn’t seem like a proper or compliant solution but was the only guidance provided.

After activation, I found there was no visible way to disable auto‑renewal. I contacted support again and waited around 10 minutes for an agent. The agent (Chris, from Townsville) stated that auto‑renew had been removed, but there was no way for me to verify this in the account dashboard. I took screenshots as a precaution.

The starter pack price was reasonable, but the renewal cost was significantly higher — roughly three times the initial price — and the lack of transparency around auto‑renewal made the experience feel like Coles is walking a fine line with regards to it’s obligations under consumer law.

Unable to receive sms messages or OTP services when overseas with Coles mobile service - v frustrating. This experience ONLY with the decommissioning of the 3G network. Trust that coles mobile IT team will seriously look into this issue & fixed the issues soonest possible

My wife bought 4 365day SIMS from our local supermarket because she thought she was getting a good deal for our family. When we activated the SIMS on our phones we discovered the service was only 4g. There was nothing on the advertising blurb associated with the cards to disclose the 4g only aspect of the service. Very deceitful practice by Coles not to disclose this important information up front. We feel totally dudded by Coles.

I thought it was excellent I was actually forwarded onto Chris when normal AI could not answer my query about making an international call under my new plan. The answer Chris gave me was precise and accurate ie just go to extras and include it as you need it .

Ryan was extremely kind and helpful at a time when my phone experiences have been a nightmare. He was easy to understand both English and clarity of explanations.

James was the fourth person from Cole’s mobile I have spoken to in the last two days and he along with the others was very professional and very helpful and fixed my problem

She was very kind and patient to solve my problems. I was not good at English, but she patiently explained to me. It was the best customer service I have ever seen.

I'm very happy with the service and quality of mobile phone reception and coverage that I've had with Coles mobile and the operator that I've dealt with today has been amazing Show details

Sim delayed 3 weeks after repeated online talk. another sim order also not delivered after 3 weeks. Very unreliable service. data download slow. dropout happens sometimes.

Those of us on their legacy plans (that to their credit they haven't put up in price) are getting amazing value as they were the cheapest "international calls included" deals then and are insanely good now. bBt the current yearly offers are a bit ho-hum (starts ata hefty $240 now) I'm still with them on a single $120 as a spare and the $195 plan… Read more

on my primary phone (also now gransfathered)

* AVOID them for roaming. It just won't work. Traveling to NZ will see it dead in the water should you need a 2FA code! The roaming packs are also terrible value with no real inclusions, just short-expiry "credit" The staff tried to help but seems to have no idea what the issue was snd posted a replacement SIM..

* They also DO NOT OFFER ESIM and have to be the only provider left that doesn't.

The Optus network in Melbourne has been good, much better than Telstra (via Boost) which is generally either fast, or doesn't work. Optus may "plod along' but even on my budget Android I've had.no issues ans usable data speeds during peak when " checking trains and weather " sort of uses.

Roaming to New Zealand no longer works, in the past (as of Oct 2025) would connect to NZ towers and receive text messages for free, now no longer connects, unless pay $25 per 30 days roaming, by contrast Amaysim roaming packs are good for 365 days

Wouldn't refund a mistaken purchase despite requesting it within hours of the purchase and not activating the Sim. Took them more than 2 business days to get back to me about my request.

DON’T BELIEVE COLES MOBILE HYPE: this could happen to you any time. Almost 6 months of satisfactory service, then my Coles Mobile plan using the Optus network became erratic, indeed mobile phone calls to and from my home became impossible about 90% of the time. Although my area continued to show Coles/Optus mobile coverage it seems the signal to… Read more

my place was placed in shadow; for this to happen there must have been something that changed the signal direction. I complained to Coles mobile, Optus and Telecommunications Ombudsman. Coles/Optus kept having me repeat the same resets, SIM replacement, etc tests ad Infinitim with the same results. At last Optus said they don’t guarantee cover to every household in their coverage area. BEWARE. Coles Mobile also doesn’t tell you that users get access to a portion of the Optus network so while you are paying less you are getting a lesser service too. Coles Mobile kept wanting me to opt out of Optus and let them off the hook. There is NOTHING in the Coles or Optus information that I have read that warns consumers of this aspect of Coles mobile service. I believe this is an example of a breach of contract which I entered into in good faith, but, it seems to me at any rate, Coles did not. The Telecommunications Ombudsman, after referring my complaint to Optus, does not seem to have had any more luck than me in resolving my situation.

I attempted to switch from Telstra to Coles Mobile due to the rising costs with Telstra, however the experience has been extremely disappointing. Over a period of more than two weeks, my number was neither ported nor was there any clear acknowledgement that technical issues were preventing the process. From the outset, I encountered problems even… Read more

starting the application, as the SIM card provided consistently returned an error message. Despite multiple follow-ups, communication remained minimal and unhelpful.

Support availability is also a major concern. The limited hours, reduced availability over the Easter period, and early daily closures make it very difficult to resolve what should be straightforward issues. Mobile services operate 24/7, yet support is only available for a fraction of that time, which is clearly inadequate for a service of this nature.

At every stage, there has been a failure in communication and service delivery. This level of breakdown should disqualify any provider from presenting themselves as a legitimate telecommunications service. As a third-party provider, Coles Mobile appears unable to meet the basic expectations required to deliver a reliable mobile service and should seriously reconsider operating in this space.

customer service is hopeless, waited on the phone for 45 minutes , I was thinking about changing service to coles but if this is there customer service its not worth the savings. Asked a few questions on if they could help me change to ensure I did not lose my number and basically got told look on our site. Show details