Could not give it minus
Took my cat to the vet as we suspected she ingested something in the garden. We only let her out in the garden supervised, she’s an indoor cat. There is no change in her diet whatsoever but one day she was vomiting and had diarrhoea. The vet does not have a diagnosis for it when he examined her. So we agreed to do a blood work. Blood work came back good so we just took her home with hydrolytes and antibiotics. Putting through a claim and been denied because apparently her symptoms are ‘gastro’ which is apparently not covered in our insurance. W...hen I called up the Claim team to clarify, they argued that my cover does not include ‘gastro’ but it does cover ‘Ingestion of foreign objects’ and ‘unspecified accident’. When clearly my cat obviously has ingested something foreign for her to have an upset stomach, cos how else would you have an upset stomach with nothing else changed in the diet? Massive scam of an insurance. Unless your cats are dying, maybe don’t go through them as they would not cover it!
Make sure you don't move your pet!
My cat had acute discomfort while urinating and passing blood in his urine. Took him to vet, they discovered his bladder was very full and inserted a catheter. Because of the time of day (they close at 5:30PM) they told me to take my cat across the road to the 24 hr emergency vet. Cat stayed at the 24 hour vet for 2 days, until stable and went back 2-3 times for follow up appointments relating to the same issue. Cat was on medication for about 3 weeks following his discharge which required follow up scans and consultations with vet. Coles Insur...ance only appeared to consider the Invoice from the initial vet consultation. Once I left THAT vet surgery I was on my own. Total expense was over $4k, I got $992 back, based on the first invoice (only) of $1,660. No consultation before the claim was settled. My advice would be to go straight to the 24 emergency vet and keep your pet there until the issues is sorted. That way you get one invoice, which seems to be their policy. Not terrible but I'd look elsewhere.
Worth every cent!
My greyhound was diagnosed with Pancreatitis. The vet bill totalled $4.2k. To my surprise Coles Pet Insurance reimbursed me 100% minus the small excess fee. Each time I have submitted a claim, I have always have had a qualified Vet Nurse manage the claim. Fantastic staff and worth every cent.
Questions & Answers
G'day! Do you have 10% off groceries with your pet insurance? And how much is it per month? Cheers.
Hi Debbie, thanks for contacting us. You're eligible to save 10% across your first year of cover when you take out a new Coles Pet Insurance policy by Monday 31 January 2022. To assist you with an acc...urate quote, please call our Pet Insurance Team directly on 1300 333 738.
I live in Capalaba Brisbane and we have Coles Pet Insurance, but I want to know if you provide a list of preferred vets in our area.
Hi Michael, thanks for reaching out. For more information you can visit https://www.coles.com.au/insurance/pet-insurance
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