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Columbus Direct

Reviews

Review distribution

5 star
93
4 star
44
3 star
10
2 star
4
1 star
17

Garry B.

Garry B.

  • 2 reviews

Essential for Travelling

published

Competitive pricing for a high level of coverage. Have had an annual premium policy for a number of years. Very simple process to arrange for a policy. Excellent customer service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, East Asia (e.g. China, Japan, South Korea) and Europe
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

Debbie

Debbie

  • 2 reviews

Easy and cost efficient

published

Easy to find cost of a single trip but will use again. only travel once a year but well worth the policy. hopefully won't have to claim on this policy next year.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
David.

David.

  • 2 reviews

Good experience

published

We have just taken out annual insurance for the third year, this year we had a claim and it was handled as good as you could expect for an insurance company, if we are traveling through the year next year we will be taken out insurance with them again.

DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time2-4 weeks
Julie D

Julie D

  • 2 reviews

Haven’t used it but great value and coverage!

published

Good value by comparison and no claims. Bought it 3 times now over the last few years. Covers lots of different countries so can use it for multi trip and also for rental car insurance coverage to save money.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia, Europe, New Zealand, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
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yancy m

yancy mGreater Melbourne (Inner), VIC

Great value insurance

published

The policy is great value and we will be using Columbus again. A work colleague told me about this product. We will be referring Columbus to all our friends from now on.

Value for Money
Transparency
Customer Service
Insurance Cover For:Child
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
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Rhys

Rhys

  • 2 reviews
  • 1 like

Used it for years - I wouldn’t use any other company

published

I have used Columbus Direct Travel Insurance for years - both as an independent traveller and also now with my family of five. I recommend the company to everyone I know.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
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Stephen T.

Stephen T.Aranda 2614, ACT

Super easy

published

Haven't travelled yet. Purchasing the policy and the Web side were very easy to use and contained all the information I required. I have used them before and will definitely come back

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

John S

John SHunter Region, NSW

Wouldn't leave the country without it!

published

Have decided it is too risky to continue to rely on credit card insurance given there are so many loopholes in most policies that make claiming and receiving a benefit too risky. The Columbus policy is clear on what is covered and when and gives you the option to drop coverage or pay for coverage for existing medical conditions up front. i opted to pay up front for a couple of minor health things that i take medication for. A couple of hundred dollars well spent if something were to happen and it hadn't been declared up front to the credit card based insurers. Hoping I'll never have to make a claim but confident that Columbus will come through if I do.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica and Europe
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
sasha

sashasydney

  • 6 reviews

Staff are amazing

published

It pays to call and not purchase online as I was unaware that if your cruising to PNG you must put Asia not PNG as you wouldn’t be covered for cruise

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult, Child, Senior and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Jennifer Wilson

Jennifer WilsonCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Perfect travel insurance

published

I have used Columbus for the last 8 years, and am always very happy with service, price and coverage. I'm sure I will continue with Columbus for all future travel.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Geoff

GeoffGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good travel insurance at a good price

published

This was easy to select and purchase. So far no claims, and I hope to keep it that way.
The cover is adequate for me and my wife, and is good value.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

Travel Insurance

published

The policy was great value, especially my husband having pre existing issues.
Have not undertaken our holiday as yet, take it in Sept/Oct.
This is the first timeI have used Columbus. Recommended by a friend.

Claim MadeNo

Excellent value

published

My policy was easy to create and the site is user friendly. I was surprised at how low the premium was when compared with the other company I use from time to time. My only disappointment with Columbus Direct is that payment options are a bit limited. I would have purchased another policy I needed for later this year if I could have used PayPal or a different credit card to pay for the policy online. Other than that, I'm a satisfied client.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

cheryl milward

cheryl milwardGreater Melbourne (Inner), VIC

value for money travel insurance

published

I have been using Columbus travel insurance for over 10 years, and find the policy easy to create online,
and easy to understand, also good value for money. I will continue to use Columbus for any furture travel insurance

Value for Money
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
Carolyn W

Carolyn WMetropolitan Adelaide, SA

Good price

published

Travel policy and medical assessments were easy, fair and at a good price. We've never made a claim, but pay premiums for pre-existing medical conditions. This was the lowest price policy for pre-existing medical conditions - grateful for that.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Read the fine print - carefully

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedNo
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Disillusioned

DisillusionedPERTH

  • 3 reviews

Reliable value for money

published

I have used Columbus Direct several times and have found their policies easy to understand.
I feel that they offer value for money and it is a very easy online system to use with staff readily available to answer any queries.
I will use again

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Rotaryrex

RotaryrexMetropolitan Adelaide, SA

Real value for money

published

Great staff to work with they knew the product and able to tailor the policie to suit me and real easy to set up. I have yet to make a claim. Just read what you're covered for and make sure it's what your want the annual cover for oldies like me is great i can now afford to travel. Thanks

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

Robyn B.

Robyn B.Greater Melbourne (Outer), VIC

Excellent service. Great quote. Value for money.

published

Always helpful on phone explain what's is and what's not included in policy. Excellent rates it's our third time with travel insurance. Haven't had to make a claim hopefully they are just as good if the need arises.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Mauro M.

Mauro M.Greater Melbourne (Metropolitan), VIC

Easiest and fairest.......

published

have been with Columbus for years. They always send me a reminder when it is time to renew, and the process is always painless. Yes, there are cheaper forms of insurance out there, but I feel Columbus always gives me the best value for money I can find.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia, Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers

Page 1 of 9

Questions & Answers

T C

T Casked

Does your travel insurance policy cover the age over 80 years old?

2 answers
Columbus Direct
Columbus DirectColumbus Direct

Hi T C – thanks for your question. We can cover travellers up to and including the age of 84 on our single trip policies. Our Annual Multi-trip policies and some sports cover add-ons, however, are only available to those aged under 70. You can enter your trip details and travellers’ ages into our online quote engine at https://travel.columbusdirect.com.au to check what cover is available. Alternatively, feel free to give us a call on 1300 669 999 to discuss your situation with our customer care team in Sydney. We hope you find what you’re looking for!

Granda
Granda

Yes it does but charges extra $ because the customer is 80 yrs and older. They also have strict exclusions.


Stacey Ambrosoli

Stacey Ambrosoliasked

Do you offer cruise cover? What about the clause stating that you cannot make a claim in regards to delay due to weather? What if the cruise could not go due to severe weather conditions- would this be covered? Thanks.

1 answer
Columbus Direct
Columbus DirectColumbus Direct

Hi there – Yes, we do offer cruise cover. Travelling by cruise is actually included as standard with all our international policies – you’ll just need to make sure you select the correct area of cover, taking into account any international waters your ship sails into. Our policies do provide certain cover for a travel delay of at least 6 hours due to adverse weather conditions. However, if your cruise company decided to cancel the cruise altogether due to severe weather, unfortunately there would be no cover. It might be worth confirming your cruise operator’s conditions for such events, as they may entitle you to a refund and/or the option to reschedule your cruise. To find out more about our cruise cover, you may want to take a look at the Cruise Travel Insurance page on our website (http://www.columbusdirect.com.au/travel-insurance/cruise-travel-insurance/), which includes a question-and-answer section. If you have further queries, we’d be happy to answer them – just give us a call on 1300 66 99 99.


Matt

Mattasked

Your website (http://www.columbusdirect.com.au/travel-insurance/annual-multi-trip/) says "Up to three kids (aged 2-18) and up to two infants (under 2 years) can be covered FREE when travelling with their parent or grandparent." - but your PDS makes no mention of this. In addition, your application forms only allow a total of 3 people to be listed on the policy.

How do I ensure my kids are actually covered, and in an event, convince a foreign medical establishment they are insured?

1 answer
Columbus Direct
Columbus DirectColumbus Direct

Hi Matt, we’re sorry to hear you encountered this issue. To clarify, our pricing does indeed include standard cover for a number of dependent children at no additional cost, however for cover to be in place they do need to be named on the policy. In your case we note that there was an issue with the handover process from the comparison website you were referred from, which didn’t prompt you to enter details for your children. We have since been in contact with them to ensure they apply a fix to prevent any repeat. We understand your policy has now been updated to include details for all family members and hope you all enjoy your trip.


Get an answer from our members and Columbus Direct representatives

Details

Columbus Direct Travel Insurance - Standard Plan (Single Trip)

Columbus Direct Travel Insurance - Standard Plan (Single Trip)

7 reviews
Columbus Direct Travel Insurance - Standard Plan (Annual Multi-Trip)

Columbus Direct Travel Insurance - Standard Plan (Annual Multi-Trip)

3 reviews
Columbus Direct Travel Insurance - Premier Plan (Single Trip)

Columbus Direct Travel Insurance - Premier Plan (Single Trip)

4 reviews
Columbus Direct Travel Insurance - Premier Plan (Annual Multi-Trip)

Columbus Direct Travel Insurance - Premier Plan (Annual Multi-Trip)

3 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 669 9991300 669 9991300 669 9991300 669 999
Email Address admin@columbusdirect.com.auadmin@columbusdirect.com.auadmin@columbusdirect.com.auadmin@columbusdirect.com.au
24-Hour Phone Contact YesYesYesYes
Online Live Chat NoNoNoNo
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 84 years old84 years old84 years old84 years old
Medical Coverage
Overseas Emergency Assistance $25,000,000$25,000,000$25,000,000$25,000,000
Accidental Death$50,000 (included in Personal Accident Benefit)$50,000 (included in Personal Accident Benefit)$75,000 (included in Personal Accident Benefit)$75,000 (included in Personal Accident Benefit)
Emergency Dental$500$500$1,000$1,000
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey Not IncludedNot IncludedNot IncludedNot Included
Hospital Cash Allowance$3,000$3,000$6,000$6,000
Overseas Emergency Medical & Hospital Expenses$25,000,000$25,000,000$25,000,000$25,000,000
Loss of IncomeNot IncludedNot IncludedNot IncludedNot Included
Permanent Disability$50,000 (included in Personal Accident Benefit)$50,000 (included in Personal Accident Benefit)$75,000 (included in Personal Accident Benefit)$75,000 (included in Personal Accident Benefit)
Luggage & Personal Effects
Theft of Cash $200$200$500$500
Delayed Luggage $500 after 12 hours$500 after 12 hours$1,000 after 12 hours$1,000 after 12 hours
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $2,000$2,000$3,000$3,000
Maximum Single Item Limit $3,000 (computers, video recorders or cameras), $750 (single article/valuables)$3,000 (computers, video recorders or cameras), $750 (single article/valuables)$3,000 (computers, video recorders or cameras), $750 (single article/valuables)$3,000 (computers, video recorders or cameras), $750 (single article/valuables)
Luggage & Personal Effects $7,500$7,500$10,000$10,000
Ancillary
Personal Liability $2,500,000$2,500,000$5,000,000$5,000,000
Rental Vehicle Excess $4,000$4,000$5,000$5,000
Motorbike / Moped Coverage Included up to 125ccIncluded up to 125ccIncluded up to 125ccIncluded up to 125cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure Included and Optional ExtraIncluded and Optional ExtraIncluded and Optional ExtraIncluded and Optional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra

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