Essential for Travelling
Competitive pricing for a high level of coverage. Have had an annual premium policy for a number of years. Very simple process to arrange for a policy. Excellent customer service.
Easy and cost efficient
Easy to find cost of a single trip but will use again. only travel once a year but well worth the policy. hopefully won't have to claim on this policy next year.
We have just taken out annual insurance for the third year, this year we had a claim and it was handled as good as you could expect for an insurance company, if we are traveling through the year next year we will be taken out insurance with them again.
Haven’t used it but great value and coverage!
Good value by comparison and no claims. Bought it 3 times now over the last few years. Covers lots of different countries so can use it for multi trip and also for rental car insurance coverage to save money.
Great value insurance
The policy is great value and we will be using Columbus again. A work colleague told me about this product. We will be referring Columbus to all our friends from now on.
Used it for years - I wouldn’t use any other company
I have used Columbus Direct Travel Insurance for years - both as an independent traveller and also now with my family of five. I recommend the company to everyone I know.
Haven't travelled yet. Purchasing the policy and the Web side were very easy to use and contained all the information I required. I have used them before and will definitely come back
Wouldn't leave the country without it!
Have decided it is too risky to continue to rely on credit card insurance given there are so many loopholes in most policies that make claiming and receiving a benefit too risky. The Columbus policy is clear on what is covered and when and gives you the option to drop coverage or pay for coverage for existing medical conditions up front. i opted to pay up front for a couple of minor health things that i take medication for. A couple of hundred dollars well spent if something were to happen and it hadn't been declared up front to the credit card based insurers. Hoping I'll never have to make a claim but confident that Columbus will come through if I do.
Staff are amazing
It pays to call and not purchase online as I was unaware that if your cruising to PNG you must put Asia not PNG as you wouldn’t be covered for cruise
Perfect travel insurance
I have used Columbus for the last 8 years, and am always very happy with service, price and coverage. I'm sure I will continue with Columbus for all future travel.
Good travel insurance at a good price
This was easy to select and purchase. So far no claims, and I hope to keep it that way.
The cover is adequate for me and my wife, and is good value.
My policy was easy to create and the site is user friendly. I was surprised at how low the premium was when compared with the other company I use from time to time. My only disappointment with Columbus Direct is that payment options are a bit limited. I would have purchased another policy I needed for later this year if I could have used PayPal or a different credit card to pay for the policy online. Other than that, I'm a satisfied client.
value for money travel insurance
I have been using Columbus travel insurance for over 10 years, and find the policy easy to create online,
and easy to understand, also good value for money. I will continue to use Columbus for any furture travel insurance
Travel policy and medical assessments were easy, fair and at a good price. We've never made a claim, but pay premiums for pre-existing medical conditions. This was the lowest price policy for pre-existing medical conditions - grateful for that.
Read the fine print - carefully
I guess I should have read these reviews before I took out a policy with Columbus. The consensus seems to be that they are reasonably priced and reasonably easy to deal with, until you make a claim !!
We are frequent overseas travellers, visiting Europe and Asia one or twice a year over the past 20 or so years. When our previous annual policy came due for renewal, I found that the premium had almost doubled, apparently because I am now 65. We have used the same Insurer for around 20 years, but have never made a claim
I called the Insuranc...e Council and they gave me the names of a few companies that insure "seniors" at a reasonable cost, and I chose Columbus. We had to return home from France 2 weeks before our planned return, due to the sudden death of my mother in law. Our claim would have been for costs to change our airfares and one hotel charge for 3 nights (luckily most of the hotels gave us a full refund). When I rang to see if I could make a claim I was advised that curtailment costs would be covered due to the death of a close relative, but the policy does not provide cover if the relative is over 85.
Reliable value for money
I have used Columbus Direct several times and have found their policies easy to understand.
I feel that they offer value for money and it is a very easy online system to use with staff readily available to answer any queries.
I will use again
Real value for money
Great staff to work with they knew the product and able to tailor the policie to suit me and real easy to set up. I have yet to make a claim. Just read what you're covered for and make sure it's what your want the annual cover for oldies like me is great i can now afford to travel. Thanks
Excellent service. Great quote. Value for money.
Always helpful on phone explain what's is and what's not included in policy. Excellent rates it's our third time with travel insurance. Haven't had to make a claim hopefully they are just as good if the need arises.
Easiest and fairest.......
have been with Columbus for years. They always send me a reminder when it is time to renew, and the process is always painless. Yes, there are cheaper forms of insurance out there, but I feel Columbus always gives me the best value for money I can find.
- ‹ Prev
- Next ›
Questions & Answers
Does your travel insurance policy cover the age over 80 years old?
Columbus DirectColumbus Direct
Hi T C – thanks for your question. We can cover travellers up to and including the age of 84 on our single trip policies. Our Annual Multi-trip policies and some sports cover add-ons, however, are only available to those aged under 70. You can enter your trip details and travellers’ ages into our online quote engine at https://travel.columbusdirect.com.au to check what cover is available. Alternatively, feel free to give us a call on 1300 669 999 to discuss your situation with our customer care team in Sydney. We hope you find what you’re looking for!
Do you offer cruise cover? What about the clause stating that you cannot make a claim in regards to delay due to weather? What if the cruise could not go due to severe weather conditions- would this be covered? Thanks.
Columbus DirectColumbus Direct
Hi there – Yes, we do offer cruise cover. Travelling by cruise is actually included as standard with all our international policies – you’ll just need to make sure you select the correct area of cover, taking into account any international waters your ship sails into. Our policies do provide certain cover for a travel delay of at least 6 hours due to adverse weather conditions. However, if your cruise company decided to cancel the cruise altogether due to severe weather, unfortunately there would be no cover. It might be worth confirming your cruise operator’s conditions for such events, as they may entitle you to a refund and/or the option to reschedule your cruise. To find out more about our cruise cover, you may want to take a look at the Cruise Travel Insurance page on our website (http://www.columbusdirect.com.au/travel-insurance/cruise-travel-insurance/), which includes a question-and-answer section. If you have further queries, we’d be happy to answer them – just give us a call on 1300 66 99 99.
Your website (http://www.columbusdirect.com.au/travel-insurance/annual-multi-trip/) says "Up to three kids (aged 2-18) and up to two infants (under 2 years) can be covered FREE when travelling with their parent or grandparent." - but your PDS makes no mention of this. In addition, your application forms only allow a total of 3 people to be listed on the policy.
How do I ensure my kids are actually covered, and in an event, convince a foreign medical establishment they are insured?
Columbus DirectColumbus Direct
Hi Matt, we’re sorry to hear you encountered this issue. To clarify, our pricing does indeed include standard cover for a number of dependent children at no additional cost, however for cover to be in place they do need to be named on the policy. In your case we note that there was an issue with the handover process from the comparison website you were referred from, which didn’t prompt you to enter details for your children. We have since been in contact with them to ensure they apply a fix to prevent any repeat. We understand your policy has now been updated to include details for all family members and hope you all enjoy your trip.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 669 999||1300 669 999||1300 669 999||1300 669 999|
|24-Hour Phone Contact||Yes||Yes||Yes||Yes|
|Online Live Chat||No||No||No||No|
|Maximum Age Covered||84 years old||84 years old||84 years old||84 years old|
|Overseas Emergency Assistance||$25,000,000||$25,000,000||$25,000,000||$25,000,000|
|Accidental Death||$50,000 (included in Personal Accident Benefit)||$50,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)|
|Pregnancy (max weeks)||26 weeks||26 weeks||26 weeks||26 weeks|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included|
|Hospital Cash Allowance||$3,000||$3,000||$6,000||$6,000|
|Overseas Emergency Medical & Hospital Expenses||$25,000,000||$25,000,000||$25,000,000||$25,000,000|
|Loss of Income||Not Included||Not Included||Not Included||Not Included|
|Permanent Disability||$50,000 (included in Personal Accident Benefit)||$50,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)|
|Luggage & Personal Effects|
|Theft of Cash||$200||$200||$500||$500|
|Delayed Luggage||$500 after 12 hours||$500 after 12 hours||$1,000 after 12 hours||$1,000 after 12 hours|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$2,000||$2,000||$3,000||$3,000|
|Maximum Single Item Limit||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)|
|Luggage & Personal Effects||$7,500||$7,500||$10,000||$10,000|
|Rental Vehicle Excess||$4,000||$4,000||$5,000||$5,000|
|Motorbike / Moped Coverage||Included up to 125cc||Included up to 125cc||Included up to 125cc||Included up to 125cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Adventure||Included and Optional Extra||Included and Optional Extra||Included and Optional Extra||Included and Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.