Worst Customer Service - Seek Alternative Insurer
We were scheduled for a holiday in early March of 2020 and was booked in 2019 when Coronavirus wasn’t an issue. Since our holiday was booked way before the pandemic our insurance was still valid for our cancelled holiday in 02/2020.
It’s now September of 2020 and we have been emailing back and forward with the insurance company for months now and no compensation for our accommodation has occurred when it’s clearly stated in our policy that we are eligible for.
Our assessor clearly knows we are eligible although we keep having a back and forwa...
Dreadful customer service. Refusal to pay expenses incurred
Have used this company for a few years. No problems - until i had to make a claim after major holiday catastrophes. Then suddenly no one wanted to talk to you and only a fraction of the expenses have been paid. Claims process dragged on for months. Avoid this company at all cost.
Great customer service
I tried my luck to request for a refund as our trip didn't pushed thru due to covid-19. It wasn't stated on the policy but luckily, they issued a refund excluding irrecoverable administrative and promotional costs. Good thing I asked.
great way to avoid some car rental chaeges
price was competitive and the car rental excess of very good. it's better to get insurance than pay the 20+ dollars per day the,rental company wants to remove it. I would give 5 stars but haven't claimed as yet.
Best Value by Far
We have had an annual policy for many years with Columbus, and even had a small claim which went through seamlessly, so of course when we wanted a policy to cover a 4 month holiday, Columbus was our first stop. Of course we checked others, but Columbus was the best by far.
Excellent price & cover
Columbus Direct online site was easy to navigate and cost & coverage offered were very good. They cover pre-existing conditions (at an extra cost.. but necessary for us) & natural disasters. We have now changed from our 'regular' Travel Insurance Provider to Columbus Direct. Have not made any claims, but have had to call their Sydney office and they were very helpful, answered questions etc etc. .. and no long on-hold queue :-) Only downside was that it only operates Mon-Fri 9-5
Quick and Easy
It was easy to navigate and Rate was reasonable compared to others I checked out. This is my second time to buy it but as yet have not made any claims. I am a Pensioner so price and pre-existing illnesses was a major factor for me. Hopefully I won’t need to claim but feel comfortable that they will cover any health issues that may arise while travelling.
Perfect for my needs
I like it for that fact its offered for non resident. Value for money. Easy to understand the policy. Took out twice and like the loyalty discount offered. Love it!!!
The reviewer stated that an incentive was offered for this review
Very helpful staff
I have been a member now for 2 years but have yet to make a claim so not sure how good they are until that time.
The policy has everything I wanted with the usual restrictions as other policies.
So far so good
recommended but read the small print.
Essential for Travelling
Competitive pricing for a high level of coverage. Have had an annual premium policy for a number of years. Very simple process to arrange for a policy. Excellent customer service.
Easy and cost efficient
Easy to find cost of a single trip but will use again. only travel once a year but well worth the policy. hopefully won't have to claim on this policy next year.
We have just taken out annual insurance for the third year, this year we had a claim and it was handled as good as you could expect for an insurance company, if we are traveling through the year next year we will be taken out insurance with them again.
Haven’t used it but great value and coverage!
Good value by comparison and no claims. Bought it 3 times now over the last few years. Covers lots of different countries so can use it for multi trip and also for rental car insurance coverage to save money.
Great value insurance
The policy is great value and we will be using Columbus again. A work colleague told me about this product. We will be referring Columbus to all our friends from now on.
Used it for years - I wouldn’t use any other company
I have used Columbus Direct Travel Insurance for years - both as an independent traveller and also now with my family of five. I recommend the company to everyone I know.
Questions & Answers
Is the cost of an annual multi travel insurance for a couple (husband and myself) or is it individual.
The price displayed on our online quotes is the total price for the number of travellers entered. So when requesting a quote for 2 people, the price displayed is the total price for both.
It’s worth noting that our policy cover limits and excesses apply per person. For Annual Multi-trip policies each adult is considered separately insured, and so you don’t have to be on the same trip for cover to apply.
Casey (Customer Care)
I have insured with you in the past. I am now 60yrs old with diabetes Type 1 and multiple sclerosis, with no admissions to hospital for more than 30 yrs. Can I still be covered if I wish to take out a policy?
I have previously had a policy with you. Now I have reached 60yrs, with both Type 1 diabetes & MS am I able to purchase travel insurance? I have not been in hospital for more than 30yrs & am well.
We are often able to cover pre-existing medical conditions. We use a quick and easy medical screening process to assess cover for each customer's conditions individually.
Our screening process can be completed online. If you would prefer to speak to someone, I'd be happy to arrange a call for you. I've sent you a message with my contact details.
Casey (Customer Care)
Does your travel insurance policy cover the age over 80 years old?
Hi T C – thanks for your question. We can cover travellers up to and including the age of 84 on our single trip policies. Our Annual Multi-trip policies and some sports cover add-ons, however, are only available to those aged under 70. You can enter your trip details and travellers’ ages into our online quote engine at https://travel.columbusdirect.com.au to check what cover is available. Alternatively, feel free to give us a call on 1300 669 999 to discuss your situation with our customer care team in Sydney. We hope you find what you’re looking for!
Yes it does but charges extra $ because the customer is 80 yrs and older. They also have strict exclusions.
Get an answer from our members and Columbus Direct representatives
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||84 years old||84 years old||84 years old||84 years old|
|Overseas Emergency Assistance||$25,000,000||$25,000,000||$25,000,000||$25,000,000|
|Accidental Death||$50,000 (included in Personal Accident Benefit)||$50,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)|
|Pregnancy (max weeks)||26 weeks||26 weeks||26 weeks||26 weeks|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included|
|Hospital Cash Allowance||$3,000||$3,000||$6,000||$6,000|
|Overseas Emergency Medical & Hospital Expenses||$25,000,000||$25,000,000||$25,000,000||$25,000,000|
|Loss of Income||Not Included||Not Included||Not Included||Not Included|
|Permanent Disability||$50,000 (included in Personal Accident Benefit)||$50,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)||$75,000 (included in Personal Accident Benefit)|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$500||$500|
|Delayed Luggage||$500 after 12 hours||$500 after 12 hours||$1,000 after 12 hours||$1,000 after 12 hours|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$2,000||$2,000||$3,000||$3,000|
|Maximum Single Item Limit||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)||$3,000 (computers, video recorders or cameras), $750 (single article/valuables)|
|Luggage & Personal Effects||$7,500||$7,500||$10,000||$10,000|
|Rental Vehicle Excess||$4,000||$4,000||$5,000||$5,000|
|Motorbike / Moped Coverage||Included up to 125cc||Included up to 125cc||Included up to 125cc||Included up to 125cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Adventure||Included and Optional Extra||Included and Optional Extra||Included and Optional Extra||Included and Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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