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comGateway

comGateway

3.9 from 75 reviews · View Statistics
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Lawrie
LawrieGreater Melbourne (Outer), VIC
  • 9 reviews
  • 15 likes

Seven year Customer - Overcharge but PayPal to the Rescue

published

This freight Forwarder Overcharged me for a Remote Area Surcharge. My postcode is not shown on the Remote Area List! Commgateway refuse to Reimburse me so PayPal to the rescue. After many emails back and forth, they did finally repay me and I agreed to close the PayPal case. This was very much harder then it needed to be. Three stars.

  • Incentivised Review No
  • Sender or ReceiverReceiver
comGateway
Charlie of SupportcomGatewaySend a private message

We're sorry for not meeting your expectations of our service Lawrie. You can see all charges payable in our website's Rates and Fees section. We've also reached out to our Support team to look into this matter. Thank you for understanding.

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Ann Do
Ann DoSydney, NSW
  • 3 reviews
  • 2 likes

Reliable freight forwarder - good for straightforward transactions

published
  • Incentivised Review No
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comGateway
Charlie of SupportcomGatewaySend a private message
Ann Do
Ann Do
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Nicholas
Nicholas
  • 2 reviews

Be Careful re Onebox Shipping

published

I have used these people for years to send stuff to Australia. Then my last two consolidations "Onebox" both went like this.

I went through the consolidation process, got a quote, then paid then, assumed everything had gone off.

NO, two days later get an email saying one item didn't make it (excuses given) and I had to pay separately for an Item I thought I'd already paid for.

Complained bitterly and zero care or acceptance of any responsibility. Cancelled account when this appended for the second time.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Shipping TypeInternational
comGateway
Charlie of SupportcomGatewaySend a private message

We're sorry for not meeting your expectations of our service Nicholas. I've reached out to our Support team to look into this matter. Thank you for understanding.

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Slow service and poor customer support

published
  • Incentivised Review No
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sharn
sharnGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Terrible customer service, expensive and buy for me is unreliable

published
  • Incentivised Review No
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Excellent customer service

published

I had a delivery issue and found Janz in customer service to be of excellent assistance.
Thank you for going beyond the call of duty to assist.
The responses were quick, informative and assisted with a positive resolution.
Dimitrios

  • Incentivised Review No
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zane C.
zane C.South East Queensland, QLD

Ripping their customers off with Import Duties

published
  • Incentivised Review No
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Marco
MarcoPerth
  • 2 reviews
  • 8 likes

Not necessarily the cheaper option

published
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Tony M.
Tony M.
  • 3 reviews
  • 1 like

Expensive

published

The promise of savings is a lie, fees for any and everything. A product that was shipped last December not allowed as it is now prohibited so item gets destroyed, money down the drain.

  • Incentivised Review No
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  • Shipping TypeInternational
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angharad.carter
angharad.carterNew South Wales

Happy with the service

published
  • Incentivised Review No
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Tristan C.
Tristan C.Sydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Disgustingly overpriced

published

The price to have my good shipped from ComGateway is supposed to be cheaper than getting it shipped directly from the product vendor, however when my products arrived at ComGateway, the quote they gave me for the shipping of the products was more than 3X the price. Sure, this might be OK if we're talking about going from $10 to $30, but we're talking about shipping products that was supposed to cost me around $200 instead costing me well over $750... This is nearly 4x the price.
Don't ever use ComGateway, they're ripping you off.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Shipping TypeInternational
comGateway
Charlie of SupportcomGatewaySend a private message
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Tracy
TracyPerth, WA
  • 4 reviews
  • 3 likes
  • Verified

"Easy" Buy For Me & Freight of my product

published

Very easy online ordering of products and freighting. Very efficient at purchasing product and when there was a problem emailed me and issue resolved quickly. Always updated on process of order and delivery. A little expensive but relative to what other companies are charging. Happy with service.

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kristine09
kristine09Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Absolutely terrible company! Their customer service is the worst... the worst experience - STAY CLEAR!!!

published

3 seperate packages held for weeks... Error with their website and systems, meant shipments on hold for weeks.. Customer service is condescending and inept... pretty much the worst experience I have had with a US shipping service.. Save yourself a lot of trouble>>> choose someone else!!

  • Incentivised Review No
  • Sender or ReceiverSender
comGateway
Charlie of SupportcomGatewaySend a private message
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Kieron Nicholls
Kieron NichollsGreater Melbourne (Inner), VIC
  • Verified

Great service

published

Bought product through com gateway, repackaged and sent to me in Australia. Simple and easy process. From the purchase, to arriving it was quick and seamless. The order arrived from the courier within the allotted timeframe... very pleased with service.

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Review collected in partnership with comGateway

Paul Tyler
Paul TylerSydney Surrounds, NSW
  • Verified

It’s just easier

published

I prefer to choose ComGateway than sellers shipping method, especially if sellers offer free US shipping. I just know with ComGateway less than a week after goods arrive in Portland they arrive to me in Australia

  • Incentivised Review No
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Questions & Answers

Bada B.
Bada B.asked

Been thinking of using this service, two questions:

Is this legit?

Is the shipping estimation reliable or can it be incredibly off? I plan to make a purchase on a tight budget and wouldn’t want my money going to waste if I can’t afford it..

3 answers
Bada B.
Bada B.

(Money going to waste as in the expensive product going down the drain as if I can’t afford shipping)

Tony M.
Tony M.

Yes it is legit. Actual shipping costs can blow out as you don’t know the cost until all items are consolidated and ready for dispatch. If you include GST the price per kg can be around $20

comGateway
Charlie of SupportcomGatewaySend a private message

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