comGateway

Have used HopShopGo for a few years now with no hassles at all for many orders from the US. I have been using Comgateway since they changed over and have had no issues posting packages or combining them using their Onebox service, although there were a few delays while they changed warehouses they did move all my packages over with no issues and… Read more

even wiped the storage fees on those that had been sitting there for awhile. The only issue I have had lately has been using Onebox to save money, they empty all the bags of padding and fill/overfill them with items, sure this saves space but it can also damage the collectible bags which arrived at the warehouse stuffed and sealed so their resale value is higher! They are then arriving squashed out of shape and with nothing to fill them with - leading to them losing their shape and affecting resale values. (these are Loungefly bags that people collect specifically) On another occasion a fully sealed bag was opened for no reason and the packaging on one of the straps was cut off, I emailed them to ask them why this occurred when all other sealed bags had been arriving in perfect condition and was told it would not happen again but to provide the package number so they could follow up (which would be readily available to them through my orders). So the conundrum now is to either send all packages individually which keeps them in their original well protected packaging and condition or to try and cut down on insane postage charges by using Onebox and risking bags being emptied and overfilled/squashed! Not a great outcome when you are spending hundreds of dollars at a time on postage and other charges! Other than that though they have been great, packages arrive quickly with DHL express usually in 4-5 days and the free storage is great, I can see what has arrived and choose what to send and when. Highly recommend this service!

Beware of Poor Communication and Unreliable Service – I had been using this consolidator for over a year with no issues until recently, when they arbitrarily changed my address in their system without informing me. Due to this unannounced change, they rejected multiple packages of mine, which caused significant inconvenience. Eventually, I switched to another consolidator, but surprisingly, they… Read more

accepted one last package after I had changed services. Now, they are refusing to forward this package to my new consolidator.

When I contacted their customer support for assistance, the representative, named CS03, was unhelpful and blamed me for not noticing their address change notice on their website. This lack of direct communication and poor handling of the situation has been extremely frustrating.

I am disappointed with the way they've handled my situation and their customer service's approach. I advise anyone considering using this service to look elsewhere to avoid similar issues. Their lack of transparency and accountability is concerning and not what you'd expect from a reliable service provider.

an Amazing experience – I did have a few problems with information about a parcel not getting the required update. but the help desk was quick to respond and help with the process. definitely a good service and would use again. Show details

Best price and reliable – I live in Australia and have used a number of US Mailbox services to buy items from the US that aren't available in Australia. After a previous competitor put up their prices, I changed to ComGateway a couple of years ago, and I have been really happy with them since. Their prices seem to be the best at the moment, their Personal Shopper function… Read more

is really handy for when US businesses only accept a US credit card (although Ralph Lauren USA have asked ComGateway not to action Personal Shopper orders by ComGateway for Australian residents which was super frustrating but not Com Gateway's fault) and their Customer Service staff are very responsive. The only thing they could improve on is the speed of their One Box function (where they rebox multiple smaller items into one single larger box to save on shipping) as it can often take a couple of days to action, they you have to log on again and ship it as a second step - I would rather just do it all in one hit to reduce my mental load (there are a lot of US Mailbox competitors ripping off customers in shipping prices so I do understand why they do this though). But that small point aside, a really great company who treat their customers well and are very reliable. I have probably placed over a hundred orders with them so far and haven't had a single problem so that's pretty impressive.

BEST, QUICKEST, CHEAPEST Shipments from America to Australia! – I am an American Journalist and Book Author living in Australia and before comGateway, I've had a terrible time finding a reliable, honest shipping venue from US to AU. The last place I used stole a bunch of my items. The place before that, "accidentally" double-charged me for a Fed Ex shipment, and the other places that I tried were very… Read more

expensive and so slow at getting out my shipments from US to AU. How lucky do I feel to have found comGateway?! Like I've just won the Shipping Lottery! Their prices are fair and reasonable, they pack combined shipments with care to detail and my shipments arrive quickly; usually within 8 business days after I've shipped. I highly recommend comGateway to everyone in Australia looking for an honest, reliable, reasonably priced, quick shipping venue.

Only use comGateway if you want high blood pressure and to tear your hair out – Recently managed to extract myself from the mess that comGateway & HopShopGo have become. Like others have said, this is NOT the service it used to be, and potential new customers must be warned to stay away! From all accounts, the owners of comGateway sold the business to USZCN, a company specialising in US-to-China freight forwarding, in May… Read more

2023. This arrangement was never publicly announced, the former CEO was reportedly not told about the transfer either. His customer support team (who were great) suddenly went off-air, and the company we thought we were dealing with only responded with scripted responses, and zero action on any requests, from June. They trickled out some information about moving warehouses around this time. Reports filtered in via social media that the warehouses were in complete chaos, and everyone panicked.

Eventually they sorted out the move in July. I asked via email for them to transfer a bunch of parcels across from my HopShopGo account to my comGateway account - I must have gotten them on a good day as they processed everything, responded to my emails and shipped out fast via DHL. However, the trust was so badly broken, and it doesn't sound like things have really improved at comGateway since. Will not be using comGateway again.

Have had products for over 6 months – Do not use them. My products first went missing for 4 months. Then they won't ship, answer phones, or answer emails. I have about $300 with them. Don't use them Show details

ComGateway Stay Away - Stay Well Away – I've been using ComGateway for many years and have always had a good experience, nothing negative ever to report. That is until March 2023! when they sold the business and the new owners started running it into the ground! Since then ComGateway have: relocated their warehouse to a smaller one and changed my delivery address without telling me,… Read more

causing issues with post / the 'receipting' of my 4 items have taken at least 7 days (instead of 24 hours), processing 2 weeks and shipping well over 30 days / I'm still waiting for 1 item to be 'processed' (today is day 14!) / I've received added storage fees and increased shipping fees / no one has responded to my 15+ emails / and I'm yet to see if I can get my items shipped.

There are plenty of good US Shippers, so do not ♦Θ DO NOT Θ♦ use ComGateway

A solid US Forwading Company to Australia – I have been using ComGateWay for a while, and its been a really solid service. CGW generally has the best rates for DHL Express shipping out of any forwarder in the United States, with shipping to Metropolitan Melbourne taking as little as 3 business days. The website has a clean UI and is very efficient to navigate/declare your parcels value,… Read more

purchaser ect Customer Support can be a bit slow but all of my issues, including log in issues, weight issues ect have all been answered.

The transfer of the company to its new owners could have been better as there was confusion but everything is now laid to rest.

My biggest gripe is the lack of shipping options, especially for cheaper goods where the only option is expensive DHL Express - other providers have services like Australia Post International, USPS, FedEx Economy ect

ComGateway Run Away! – I'm a ten-year-plus customer of ComGateway and have always had nothing but AAA+ to say. However, in March 2023 they sold the business to a new company that cannot manage drop shipping. Since March they have: ⚠️ closed their existing warehouse and moved locations ⚠️ changed all of their clients' delivery addresses without advising ⚠️ sacked half… Read more

their staff so 'receipting' now takes at least 7 days (instead of 24 hours), 'processing' 2+ weeks and 'shipping' well over 30+ days ... ⚠️ which leads to added storage fees (due to their delays) and increased shipping fees ⚠️ I'm yet to see if I can get my items shipped, because I'm still sitting in the processing stage - 3wks as of today!

If you are considering ComGateway, from my experience run fast, run run run the opposite way!

lost expensive package, failed to respond – Recently sent an expensive package by FedEx to ComGateway. FedEx have provided proof of delivery. Initial inquiry to ComGateway said they'll take 1 more week due to warehouse relocation. That was Jun23, it has been 6 wks (Aug23) since then + 8 emails. They no longer even bother to reply through either their customer service or online… Read more

email system. Not even any auto-reply responses. Total failure to reply to any emails now. Dead in the water and no way for me get this resolved Don't trust them

Stay Clear of ComGateway & Hop Shop Go – I was originally a 10 year + customer of Hop Shop Go & ComGateway.  I am one of many hundreds, perhaps thousands of customers that have been impacted by the sudden closure of these two business’s.  Like so many former customers of ComGateway, I currently have packages that were delivered to their warehouse facility weeks ago with no idea if I’ll… Read more

ever have my goods delivered.  ComGateway have cut off all communications with their customers.  I’m perplexed that no USA law enforcement agency or legal action has been instigated against ComGateway for holding customers packages, worth significant sums of money with no intention to deliver them or at the bare minimum let those affected know what is happening with their goods. The behaviour of ComGateway highlights a critical issue where International customers have absolutely no recourse against Mail Forwarding services should they suddenly become insolvent.

Packages stuck with no response for months – I have four parcels stuck here for months and have emailed them over 20 times with no response- don’t use this company. I used to use them s as mc they were reliable yet often slow and expensive- now they are completely uncontactable - no phone number and don’t respond to emails of online chat and keep threatening to destroy my parcels which I can’t get shipped Show details

Scammers – I have been using them for 5 years until they sold up a couple months ago and all my parcels have disappeared and you can't contact them. Stay away!! Show details

SLOW, INNEFICIENT, NO CUSTOMER SUPPORT - DONT USE – I have been using an alternate ship service for years and swapped to comgate. Big mistake. comgate is very confusing and unintuitive to use. Zero customer support or assistance. it's literally impossible to get hold of support to fix problems. no phone number. no chat/message support. only can send an email off and wait for them to contact… Read more

you..... which they don't. my packages are now stuck in Comgate warehouse with *action needed* message but I can't do anything and can't get support.

Company was sold but are still taking money without services – The company was sold, they are still pretending they are operating but are not consolidating packages, rendering them useless. Will never use Comgateway or shipito again. Show details

Looks like they've gone to the dark side – I thought I'd Google Comgateway reviews to see if anyone was having the same issue I was. Sure enough, here they all are. I have been using Comgateway since 2012 and had a $100 parcel sent to them two weeks ago, I waited a few days, then a week, nothing. I went to their website to suddenly find a big notification that was not there when I placed… Read more

the order, advising they were moving premises. I received no notification of this.

Contacted Customer Service who sent me a useless automated email. I had also placed a $700 order that, very thankfully, I was able to intercept to stop it reaching Comgateway.

That big red notification on the website is now gone, I'm not sure why they would still be operating under the guise of 'business as usual' when there are clearly tons of parcels missing at this point. How hard can it possibly be to move premises, not to mention forewarning customers??

I'm not sure what they are doing but it is starting to look a lot like they've shut up shop and are keeping/on selling everything. A quick Google streetview search revealed they have moved from a very new, modern warehouse to an old building with Chinese statues out the front, signage has uszcn.com on it.

I will never use them again.

Horrible! A Nightmare – Horrible.. never deal with it.. They received my packages and they were supposed to repackage them.. it’s been two weeks and no one has answered my emails. There are many people like me on the company Viber group who have been left stranded without anyone answering them.. The company disappeared!! No phone to call them.. nothing.. it’s been a nightmare!! It feels like a scam!! Show details

This company is not delivering parcels or communicating – My parcel was delivered on 29 April and I was sent an email from their customer service team asking me to verify the order so it could be processed and added to my account. I replied to this email a week ago but my parcel has still not been processed and subsequent attempts to contact the company have been unanswered. Show details

CAUTION - deliveries stopped – From 30 April 2023 and maybe before it appears this company has stopped delivering parcels, including parcels it has received but not forwarded. Company has become unresponsive to all emails, messages and calls. Show details

***The Very Worst!*** – This Freight Forwarder is terrible. Please take my advice and shop around. There are far better choices then this, breathtakingly incompetent's and over priced organization. I tolerated Commgateway for many many years (too many in hindsight) but ultimately, enough was enough. For a period of unknown duration, they charged me an additional $10usd… Read more

on every shipment for a "remote area surcharge". However, once I became aware and investigated, I discovered that my post code was not on any of the couriers Remote Area List! Like I said, this had been going on for over two years but possibly longer. During that period, I was making 25-30 shipments per year.. so the overcharges quickly added up.

Commgateway tried to dodge and evade. They attempted to invent their own Remote Area List but obviously, they are not couriers and don't deliver parcels so this was pretty dishonest..

More recently there appeared other charges on my shipments which were calculated on the incorrectly charged Remote Area Surcharge... So THOSE charges were also invalid! But do you think they would withdraw or adjust them? No, of course not. Every lie and error lead to more lies and errors. Their business practices are bordering on Criminal.

I really can't stress highly enough for any reader of this to avoid Commgateway.

***The very worst!***

Good services but fees and charges bump up the price at checkout – The service has convenient add-ons such as quick repackaging, photos and detailed tracking information. At checkout the cost is loaded with multiple charges, taxes and fees that in my case doubled the originally shown price estimate and the benefit of expected lower cost was completely lost. Show details

Scam - changed shipping price – I used their live shipping quote to give me a price along with their estimates. The price increased 5 fold after they received the item and provided the offical quote. This is absolutely a scam and they basically tell you to pay up or they’ll destroy your purchase (probably just steal it and resell it). Show details

Reliable freight forwarder - good for straightforward transactions – I used Congateway to freight forward goods to Australia in Sept, Nov 2021 and recently in Jan 2022 because they couldn't be shipped outside of Australia. Sept 21- Straightforward freight forward request. Parcel was assigned to my account in 1 business day with clear photos. Parcel was delivered to me via DHL in 7 days. Very impressed with the… Read more

service.

Nov 21- 3 separate parcels were consolidated (sent the same time). Took a bit longer to assign to my accounts (busy after black friday). Process overall was streamlined and smooth. Took about 10 days to reach me also via DHL. Customer service was helpful when one of the parcels got separated at a DHL depot.

Jan 22- Multiple parcels. Used One box and verified items. By far the worst experience. Took 3 business days to assign items to my account beacuse of covid related staff shortage. Verified item request took over 10 days (supposed to be 2 business days) and then I was told the good was brand new after multiple online chats and emails. However it was not what I asked for. Just gave up and asked them to scrap the request. Application of shipping guarantee and one box were done promptly. Saved heaps by using shipping guarantee. No big issues from there. Parcel took longer (9 days) to arrive via Fedex.

Pros: Reliable service Provision of photos of each parcel Goods arrived in good conditions Customer service team is helpful

Cons: Not the cheapest compared to send by sellers (Also used Fedex). Shipping fees can be expensive if items are bulky. Customer service is overseas. Can be difficult to get hold of them via online chat. Take 1 business day to response to emails.

Verdict: I will use comgateway only if the merchant cannot ship outside of US. If cost is an issue, better take advantage of shipping guarantee or contact Customer service team for a more accurate estimate.

Be Careful re Onebox Shipping – I have used these people for years to send stuff to Australia. Then my last two consolidations "Onebox" both went like this. I went through the consolidation process, got a quote, then paid then, assumed everything had gone off. NO, two days later get an email saying one item didn't make it (excuses given) and I had to pay separately for an… Read more

Item I thought I'd already paid for.

Complained bitterly and zero care or acceptance of any responsibility. Cancelled account when this appended for the second time.

Slow service and poor customer support – Previously used their parcel forwarding service from USA to Australia and found the service reasonably good. I had not utilised their service for a while, and started again a couple of months ago. The first parcel they received, and then lost! It took numerous days for them to actually find the package before it could be shipped, after various… Read more

customer support interactions, which were not very helpful. In the last week I have had three packages arrive at the facility, ALL were delayed in being processed, and customer service was of very little help. Whilst their facility is based in Portland, Oregon, their customer service is based in Asia, and the time difference appears to create a disconnect in communication. I find their customer service team to be ineffective, and their standard response is 'thank you for your patience'.

Terrible customer service, expensive and buy for me is unreliable – I have used this service for many many years and stopped using them last year as I’d had so many problems with them consolidating some shipments from Macy’s and wanting to charge $350 for some clothing shipments that weren’t big. I’ve tried to use them twice recently using the buy for me service and both times they’ve failed to place the order… Read more

while the sale was on as they requested a copy of my drivers licence and bank statement - for a$170 purchase when the payment had cleared as they’d taken two weeks to request the information and respond to my emails - so I didn’t end up getting the goods as the sale had already ended. I don’t know why I would be requested to send this detail when I’ve been a customer for approx 10 years and they had the money in their account already (and it was a small purchase and requires a payment verification process as part of the checkout). Terrible service, unreliable & expensive. At least they refunded the order but I missed getting my jacket.

Excellent customer service – I had a delivery issue and found Janz in customer service to be of excellent assistance. Thank you for going beyond the call of duty to assist. The responses were quick, informative and assisted with a positive resolution. Dimitrios Show details

Ripping their customers off with Import Duties – I have been a long time customer of Comgateway. I have had minor issue in the past with regards split shipments being sent through and the invoice being in the first box and being made to pay the whole dutiable amount on the first, then also having Comgateway refuse to post the second without another payment of duty despite it being paid in full… Read more

previously. Recently I picked up on the fact that they are trying to charge me roughly 40% more in duty and GST on an import than I can calculate through multiple import agency calculators and also using the rates available on Comgateway's own website. Their customer service is a joke... The chat is never operated and regardless of what time of day I try and log in, it always times out. Emails on average 2 days to be responded too. Instead of providing, like I requested how the duties have been calculated on their end, I was asked to provide evidence of how I calculated. The matter remains un-resolved at this point. I would AVOID this company both from a point of having poor customer service and the rip their clientele off.

Not necessarily the cheaper option – Recently signed up for comgateway as I found products on eBay US that I was really keen on purchasing. It was two seperate listings from the same seller, and through eBay’s Global Shipping Program I would have paid an additional AUD100 and AUD20 on their respective shipping costs including taxes and fees. I was bummed to realise that even if it… Read more

was from the same seller, because it was going through the GSP, they won’t be able to combine invoice and would have to shipped separately.

This is where Comgateway comes in, I availed of their services in the hopes of getting my stuff shipped here in Australia at cheaper rates. My stuff are with Comgateway now and they’re charging me a total of USD143 to ship. This really hurts, now I have to pay almost AUD70 more compared to what I would have if I just used eBay.

Never using them again

Expensive – The promise of savings is a lie, fees for any and everything. A product that was shipped last December not allowed as it is now prohibited so item gets destroyed, money down the drain. Show details

Happy with the service – I used the 'Buy For Me' service to buy items not available with an Austrialian supplier, and that the US company would not sell to me in Australia. ComGateway was fairly easy to use, and they were prompt and helpful in replying to my emails. I was a bit worried when they asked me for a copy of my license and credit card statement to proceed with… Read more

my order, but happily the company is legitimate and the items arrived :) I used the "One box" repacking service, and saved at least $50 on shipping costs. Once the items all arrived to their warehouse, the repacking was quick, and the order only took a week or so to arrive in Australia through DHL. The items were all present and arrived in good condition. I would definitely use ComGateway again if I need to source any other international items that you can't buy locally here.

Disgustingly overpriced – The price to have my good shipped from ComGateway is supposed to be cheaper than getting it shipped directly from the product vendor, however when my products arrived at ComGateway, the quote they gave me for the shipping of the products was more than 3X the price. Sure, this might be OK if we're talking about going from $10 to $30, but we're… Read more

talking about shipping products that was supposed to cost me around $200 instead costing me well over $750... This is nearly 4x the price. Don't ever use ComGateway, they're ripping you off.

"Easy" Buy For Me & Freight of my product – Very easy online ordering of products and freighting. Very efficient at purchasing product and when there was a problem emailed me and issue resolved quickly. Always updated on process of order and delivery. A little expensive but relative to what other companies are charging. Happy with service. Show details