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comGateway

comGateway

4.2 from 63 reviews · View Statistics

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kristine09

kristine09Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Absolutely terrible company! Their customer service is the worst... the worst experience - STAY CLEAR!!!

published

3 seperate packages held for weeks... Error with their website and systems, meant shipments on hold for weeks.. Customer service is condescending and inept... pretty much the worst experience I have had with a US shipping service.. Save yourself a lot of trouble>>> choose someone else!!

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comGateway
Charlie of SupportcomGateway
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Kieron Nicholls

Kieron NichollsGreater Melbourne (Inner), VIC

  • Verified

Great service

published

Bought product through com gateway, repackaged and sent to me in Australia. Simple and easy process. From the purchase, to arriving it was quick and seamless. The order arrived from the courier within the allotted timeframe... very pleased with service.

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Paul Tyler

Paul TylerSydney Surrounds, NSW

  • Verified

It’s just easier

published

I prefer to choose ComGateway than sellers shipping method, especially if sellers offer free US shipping. I just know with ComGateway less than a week after goods arrive in Portland they arrive to me in Australia

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  • Verified

Reliable and Fast

published

I have been using comGateway to ship goods from the US to Australia for about 8 years. And now they ship to Japan for me after I moved. On the whole I have never had a problem with comGateway. I highly recommend them however recently the consolidate package has not really saved me as much as it used to. I would give them 5 stars but I am not really happy with paying for the consolidate package charge. Otherwise I trust them as a forwarder for my goods.

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Mohamad

Mohamad

  • 2 reviews
  • Verified

Simply the best!!!

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Briar Taylor

Briar TaylorSydney, NSW

  • Verified

Fab, reliable service

published

ComGateway has been so fab to use over the past 6yrs, I highly recommend them. They are very quick to respond and despatch parcels which arrive in perfect condition. All tracking details are always accurate. Love it.

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Sendle

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  • Verified

Very handy when we can’t get to the US for shopping

published

Everything was great , only mistake I did was get this delivered to me separately and cost me much more .
But I received everything I ordered and very quick .
Would definitely use again

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Johnny Xu

Johnny XuGreater Melbourne (Inner), VIC

  • Verified

Great Service!

published

Used comGateway for mail forwarding from US to AUS, very seamless experience even during the Christmas and New Year period. Item processed and arrived as expected. Customer service is great and responsive and genuinely try to help customers. Price is reasonable, and can save more if combine boxes.

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Spam emails even when I haven't used them for over 10+ years

published

I last used comGateway over a decade ago and I still get frequent emails regarding "possible" shipments in my name. Advised them multiple times and this still occurs. Avoid at all costs unless you want a lifetime of spam!

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1 comment
comGateway
Charlie of SupportcomGateway

We apologize for the inconvenience. However, you may contact our Support team to request for an account closure Marcus. Cheers!

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David W

David WGreater Melbourne (Inner), VIC

  • 4 reviews
  • 5 likes
  • Verified

Great service with fast turn around

published

Took ages to find a replacement for my previous shipper, ComGateway provide a great service at a reasonable price. Just wished I had found them sooner. Delivery was early and prompt and clearly packed to reduce shipping costs. Highly recommend.

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Andrew Cockerill

Andrew CockerillGreater Melbourne (Metropolitan), VIC

  • Verified

A great and efficient way to import

published

Process was simple, i was kept up to date with where things were at. Made the process very easy. This was myfirst comGateway order after utilising another service, and I will not be going back.

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Robert Moyses

Robert MoysesGreater Melbourne (Metropolitan), VIC

  • Verified

Smooth as ice

published

I have used a similar proxy shipping service previously, when they went out of business I had to look for another. So I gave comGateway a try. Wow what a difference there are no text messages back and forth and confusion.
A clean interface in your account and packages are photographed with easy management of combining products shipping to your desired destination.

Very smooth experience with no real headaches, I highly recommend com Gateway they have not let me down with all packages arriving intact and simple easy interaction.

Give them a try.

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Brian

Brian

  • 2 reviews
  • 1 like
  • Verified

Fast and reliable

published

Have received multiple orders from them.

All have been delivered faster than estimated.

You pay for the service and in my view it is well worth it.

3 days from USA to Australia.

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  • Verified

Did exactly what it said on the tin

published

Comgateway was quick and efficient. Using this service we were able to purchase a discounted item on special offer from the US at half its local cost, even with P&P included. Item delivered by courier within four days of leaving the U.S. We dared not believe it could be that quick and simple, but it was. Will use this service again if the need arises.

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Bun

BunSydney, NSW

  • 2 reviews
  • 6 likes
  • Verified

USA to Australia, very good service.

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1 comment
comGateway
Charlie of SupportcomGateway
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Liz P

Liz PMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes
  • Verified

USA to Australia, Love this Service!

published

I've been buying on eBay.com and US online sites, using a ComGateway US address, for as long as I can remember. ComGateway also provides you with a telephone number, for if a retailer happens to need to call, which is managed by the ComGateway staff.
From my experiences, I cannot recommend their service enough and would be lost without them! Communication, reliability, delivery time, pricing, convenience all massive ticks. And my most recent parcel arrived 2 days after being sent from the US!!! That must have been good timing, but I never really have to wait long normally anyway. I just love this service. Love, love, love it!

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Vicki Pashakis

Vicki PashakisGreater Melbourne (Metropolitan), VIC

  • Verified

Fast and efficient service!

published

comGateway is a very organised and professional service. I enjoyed receiving updates of when my products had arrived in there warehouse and the smoothness of getting my items to me in Australia. A faultless system and are look forward to using there services again.

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Peta

PetaPerth, WA

  • 2 reviews
  • 1 like
  • Verified

from USA to Australia

published

Thank you to comGateway for making the process of getting a parcel from the USA to Australia safe and swift. I have had many packages sent from the USA via comGateway and know they can be trusted to deliver!!!!!

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Sendle

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Liz G

Liz GSydney, NSW

  • Verified

Great service for overseas shoppers

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Rolf W

Rolf W

  • 3 reviews
  • 1 like
  • Verified

Efficient and easy to use

published

Parcel arrived earlier than expected!
I also used comgateways purchasing service. Easy to use and for a reasonable small additional fee they ordered an paid for the item on my behalf. Will definitely use again!

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3 comments
comGateway
Charlie of SupportcomGateway

Thank you for rating us Rolf. What can we do to have a higher star rating?

Rolf W
Rolf W

Not sure why it showed up as 2 stars when I rated your service 5 stars. I've updated the star rating and it's pending approval.
Cheers

comGateway
Charlie of SupportcomGateway

Thanks a bunch, Rolf. Have a great holiday season ahead!

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