comGateway

This freight Forwarder Overcharged me for a Remote Area Surcharge. My postcode is not shown on the Remote Area List! Commgateway refuse to Reimburse me so PayPal to the rescue. After many emails back and forth, they did finally repay me and I agreed to close the PayPal case. This was very much harder then it needed to be. Three stars.

I used Congateway to freight forward goods to Australia in Sept, Nov 2021 and recently in Jan 2022 because they couldn't be shipped outside of Australia.

Sept 21- Straightforward freight forward request. Parcel was assigned to my account in 1 business day with clear photos. Parcel was delivered to me via DHL in 7 days. Very impressed with the service.

Nov 21- 3 separate parcels were consolidated (sent the same time). Took a bit longer to assign to my accounts (busy after black friday). Process overall was streamlined and smooth. Took about 1...

I have used these people for years to send stuff to Australia. Then my last two consolidations "Onebox" both went like this.

I went through the consolidation process, got a quote, then paid then, assumed everything had gone off.

NO, two days later get an email saying one item didn't make it (excuses given) and I had to pay separately for an Item I thought I'd already paid for.

Complained bitterly and zero care or acceptance of any responsibility. Cancelled account when this appended for the second time.

Previously used their parcel forwarding service from USA to Australia and found the service reasonably good. I had not utilised their service for a while, and started again a couple of months ago. The first parcel they received, and then lost! It took numerous days for them to actually find the package before it could be shipped, after various customer support interactions, which were not very helpful. In the last week I have had three packages arrive at the facility, ALL were delayed in being processed, and customer service was of very litt...

I have used this service for many many years and stopped using them last year as I’d had so many problems with them consolidating some shipments from Macy’s and wanting to charge $350 for some clothing shipments that weren’t big. I’ve tried to use them twice recently using the buy for me service and both times they’ve failed to place the order while the sale was on as they requested a copy of my drivers licence and bank statement - for a$170 purchase when the payment had cleared as they’d taken two weeks to request the information and respond t...

I had a delivery issue and found Janz in customer service to be of excellent assistance.
Thank you for going beyond the call of duty to assist.
The responses were quick, informative and assisted with a positive resolution.
Dimitrios

I have been a long time customer of Comgateway. I have had minor issue in the past with regards split shipments being sent through and the invoice being in the first box and being made to pay the whole dutiable amount on the first, then also having Comgateway refuse to post the second without another payment of duty despite it being paid in full previously. Recently I picked up on the fact that they are trying to charge me roughly 40% more in duty and GST on an import than I can calculate through multiple import agency calculators and also usin...

Recently signed up for comgateway as I found products on eBay US that I was really keen on purchasing. It was two seperate listings from the same seller, and through eBay’s Global Shipping Program I would have paid an additional AUD100 and AUD20 on their respective shipping costs including taxes and fees.

I was bummed to realise that even if it was from the same seller, because it was going through the GSP, they won’t be able to combine invoice and would have to shipped separately.

This is where Comgateway comes in, I availed of their service...

The promise of savings is a lie, fees for any and everything. A product that was shipped last December not allowed as it is now prohibited so item gets destroyed, money down the drain.

I used the 'Buy For Me' service to buy items not available with an Austrialian supplier, and that the US company would not sell to me in Australia. ComGateway was fairly easy to use, and they were prompt and helpful in replying to my emails. I was a bit worried when they asked me for a copy of my license and credit card statement to proceed with my order, but happily the company is legitimate and the items arrived :) I used the "One box" repacking service, and saved at least $50 on shipping costs. Once the items all arrived to their warehouse, ...

The price to have my good shipped from ComGateway is supposed to be cheaper than getting it shipped directly from the product vendor, however when my products arrived at ComGateway, the quote they gave me for the shipping of the products was more than 3X the price. Sure, this might be OK if we're talking about going from $10 to $30, but we're talking about shipping products that was supposed to cost me around $200 instead costing me well over $750... This is nearly 4x the price.
Don't ever use ComGateway, they're ripping you off.

Very easy online ordering of products and freighting. Very efficient at purchasing product and when there was a problem emailed me and issue resolved quickly. Always updated on process of order and delivery. A little expensive but relative to what other companies are charging. Happy with service.

3 seperate packages held for weeks... Error with their website and systems, meant shipments on hold for weeks.. Customer service is condescending and inept... pretty much the worst experience I have had with a US shipping service.. Save yourself a lot of trouble>>> choose someone else!!

Bought product through com gateway, repackaged and sent to me in Australia. Simple and easy process. From the purchase, to arriving it was quick and seamless. The order arrived from the courier within the allotted timeframe... very pleased with service.

I prefer to choose ComGateway than sellers shipping method, especially if sellers offer free US shipping. I just know with ComGateway less than a week after goods arrive in Portland they arrive to me in Australia