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Would rather eat raw rats then deal with this bank
I’ve been with CBA for 8years,never had issues.I use online banking and occasionally go into the branch.But now I will NEVER use this bank again after the repeatedly TERRIBLE interactions I’ve had at Mt P branch Mackay.Ever since Covid19,the drama to go there is equivalent to the old Chinese opera dramas from 1850!!These women have got a tiny bit of power and are so bloated with it they can’t talk to you normally or treat you like a human!!And after repeatedly waiting in line for over 30 MINS bc they just seem to have no tellers ever,I give up....I also am offended at being asked to tell them what I was using the money I took out for!!???EXCUSE ME but isn’t that my business?Would it matter if I said strippers and Charlie;preferably at the same time-Or to donate to some poor orphan kid in Cambodia!?I know they have to check people aren’t getting scammed (eyeroll) but no I’m not sending my lousy $2000 bucks to a long lost aunt in Nigeria.A-no one would claim me as theirs and b-I’m white as hell from a long line of Welsh convicts,so if anyone was scamming it would prob be one of my own mob!So Mackay Mt P commonwealth,Seriously Change Your Attitudes and Get More Tellers.I”ll take my little amount of bugs bunny elsewhere thanks.
I will be cancelling my account with commonwealth as soon as I get my money back
I have had a commonwealth account since I was 13 years old. I put a large sum of money into a terminal deposit and needed to take my Money out before term due to an emergency. I told them that I don't care about the interest and just needed the money out. It has been a week and they still have not given me back my money. The keep asking for documentations and proof. I went to the bank and had all the documents needed and it was obviously an emergency. But every single day since I went to the bank I keep getting more emails needing more proof. I...D, signature, contracts you name it they ask every day and keep lagging the process. They are still using my money for investment and won't give me back my money and my life has been turned around because they refuse to contact me back. This is absolutely ridiculous that a large bank like commonwealth have become some money hungry since covid. I trusted this bank and they have let me down completely. If I had the money to sue I would.
After years of visiting the same branch every 2 weeks, I was refused a large sum withdrawal, I’m now closing the account
The account has been active for over 40 years. I’m offered an transaction account with no interest on the $600 k in my passbook account. I’m closing the account. I went to withdraw a large amount and I was refused.
Withdrawal transaction fees
i was charge for withdrawal assistance? I thought the branches are there to help us not to charge us..i've been with the bank for a long time but this is ridiculous..thumbs down..
Getting a loan
The Commonwealth bank never helps pensioners or low income earners get any loans. Always says NO. The interest rate on one's account is appalling. The bank leaves its customers POOR. The bank gets all the money, makes trillions of dollars. To do what with it? When a person DIES they do not take the money with them or their belongings.
Customer service at it's worst...Laziest bank customer service - mirrabooka
The worst customer service, they tell you they can't help because they don't want to take liability? It's about pushing you out the door and not giving you any service when they are capable of doing so.
Why has the attitude of bank staffers changed? They seem so uninterested in assisting instead of hearing out what you need assistance with, instead they tell you they can' t help you to get you out the door? What exactly is their role in there then...just to stand there and escort people out of the door because they don't feel like assisting...? So if Netbank couldn't help me on the phone and they send me to a branch and then the branch says they can't help me? Then who can? Our money is in your bank and we need help with certain services to do certain things with OUR money so we expect service.
I’ve been a customer for 20 years and not had many issues besides unfair account fees and charges which I’ve had reversed when it happened. However I recently had $370 fraudulent transactions on my account and called to get it fixed, they assured me would get the money back in 5-20 bus days, didn’t offer a credit in mean time but I didn’t need it so not big deal. A week later I got $300 back, $70 was outstanding but I just thought I’d wait. Now 3 weeks later $70 still missing, and what’s more the $300 I was refunded was again taken out of my ba...nk account! Leaving me in a negative balance. I called to complain only to be told, oh you were refunded twice, when clearly I wasn’t. Had to be transferred 3 times and repeat my story each time only be told there is nothing they can do and I have to wait 5 business. I requested a credit until then or some kind of compromise but apparently nothing can be done and I have to wait for the money, which I thought was already sorted. People on the phone were confused and couldn’t explain what was going on and just said it was ‘conplicated’. Hopefully I get the money back soon.
Excellent customer service, but I've left after 29 years
I have been banking with CBA since the dollarmite days - 29 years - and today I closed all of my accounts.
I have to say that during that time the service was excellent. The call centre staff are helpful, the app is great, and they are one to the few banks that still have a branch in my small rural town. Even today, when I called to close my accounts, the operator was efficient and polite.
But after the Royal Commission, and my growing awareness of the amoral (if legal) practices of the Big 4, I just couldn't stay and fund that system anymore. I went and found a more responsible bank.
Another cut in services to a small town
So now the CBA bank in Yarra Junction closes between - 1-2 pm for lunch. So to go to the bank I need to take time off work. Profits before people.
They Charge you fees even though you paid the debt.
The bank rob systematically to people. I paid the debt of a transaction in the category of cash advance and the bank continue charging me in the continues month cash advance fee..
Burnt twice, never again
I have banked with commonwealth for nearly 30 years, during this time I have had numerous loans and mortgages. My first time was purchased with commonwealth, I refinanced elsewhere as when I asked the branch manager why they couldn’t match an interest rate I was told “feel free too leave when ever you wish”, so I did.
Stupidly I continued personal banking with them.
5 years later I have recently sold my house and am in the process of purchasing another, commonwealth initially agreed that they would lend to the area and as I had a 20% deposi...t it was a great start, until I applied only to pass all screening except and unexplainable internal problem knocked back my application. With a perfect credit rating, a %20 deposit stable job with 150k a year income I was knocked back after 30 years of loyalty. Thanks commonwealth your service is a joke I don’t recommend you to anyone.
No Care For Their Customers
I've banked with Commbank since I was a small child throwing my gold coins into a Dollarmites account. I'm now in my 20s, but Commbank don't see their customers as people, just pawns. I tried purchasing plane tickets last year for a holiday and they locked my account, made me go into a branch because it "couldn't be fixed over the phone" and in that branch, the employee handed a phone to me and told me to speak with the person on the other end. Why couldn't I have done that from the comfort of my lounge room?? And because of that, I started usi...ng Up as my main bank (whom I would HIGHLY recommend to anyone looking for a better bank) and only used Commbank for my rent account. A payment came out for something the other day & I didn't realise it had even come out, so I didn't know I had to put funds back into the account (it has $0 at all times these days due to all my money being with Up) and so today I find a $15 charge on my account for overdrawing. Huh? A few days of not realising I had spent $20 out of the wrong account meant I lost another whopping $15 for literally nothing. As soon as I can change my rent situation, I'm leaving this bank.
I have banked with commonwealth for 22 yrs, we have our mortgage with them & had many loans & credit cards over the yrs we have never defaulted on any payments.
Today I applied for a car loan & got declined because I took super out (covid) & paid off my credit card. Bank said looks like I’m in financial hardship because I accessed my super. I’m still employed & earning a income that is paid into their bank. What a joke this is how Commonwealth bank treat good customers.
I feel betrayed
I have been with this bank for over 10 years. I went there thinking it would be a big bank that would tend to look after me. I am a good customer and have significant loans. A few years ago I gave a parental guarantee to my son and his partner. I thought I was helping them. I recently want to refinance because of better rates elsewhere and I have had loans every where because the Commonwealth Bank was just so inflexible. My sons relationship broke down and the Bank told me that I could not discharge the loan without the partners consent....After months of arguing with them and going to AFCA the approval got too old. I am going through the refinance paperwork again. Recently in COVID the partner whose loan I guaranteed applied to delay payments and the Bank approved it without reference to me and my son.
Rosebay Branch ATM stole our Cash
Went to the branch to deposit money into ATM, the machine took out cash and canceled the transaction and returner the card without returning the money.
My wife and I got so stressed went to one of the staff who was there to be told that he was new there and had no idea and had to wait. After sitting in the branch for 15 mins, while we were dying from the stress as our cash was taken without any evidence, [name removed] who is one of the employee took us to his office and just lodged a Dispute without giving ya any comfort nor ex...
Credit Card Team- Hopeless Financial Assistance Team Hopeless
Had two loans with this bank, personal and car, paid off both about a week ago and they cancelled a credit card without leniency because of me not meeting their minimum requirements in repayments, despite both loans being paid off early, and not being at the limit of the card.
Wait times terrible on phone, 40 minutes this morning, then I had to give up.
This afternoon, only a 15 minute wait to begin with, however I was then 'transferred' aka put on hold, again, for another 30+ minutes.
What annoyed me the most is that I elected to receive a 'call back'. Which I did get: a call from an automated voice that said 'hopefully my problems are resolved and hung up'. What is the point of that CBA? To annoy your customers?
The CBA has branches shut to 'meet phone service demands' apparently.
I'm looking forward to breaking up with this bank.
Very poor on most fronts
Am 70 years old and have been a customer since school banking as well as staff from the time I left school until I had my children. Slowly I have seen the service which had always been so good erode. But now my branch has ONE working teller and a FEE of $3- to be served. Disgusting!! I needed to withdraw a large amount of cash -far too much to be comfortable getting from an ATM. This is not looking after your customers. Australia has an aging population and there was quite a queue waiting to be served. I will now be looking at my options for my banking
Bank won't allow charge back for cancelled cruise due to COVID
I rang to initiate a charge back for a deposit I paid on a cruise that was cancelled by the operator and I have yet to receive a refund for $$$ paid. I was told the bank are auto declining all covid related charge backs for cruises. I could apply but it would be automatically declined. It's easy to see the bank are looking out for the travel agents and cruise operators rather than their loyal customers. The amount was small and only a deposit but still I will be cancelling all my accounts with this bank. Disgusting when there is no charge back recourse for services not supplied.
Call centre wait times are ridiculous.
Everytime I need to call them I need to be on hold for minimum 1 hour. I don't care whether we have a pandemic or the world is coming to an end. If they want to keep operating, they need to hire more call centre staff! Thank goodness my home loan is going to be refinanced with another bank in a couple of days. Sick of dealing with this lousy bank with terrible customer service.
Questions & Answers
what are the good and bad things of common wealth bank
what are the bad and good things of the common wealth bank
The online banking system is a joke... cannot search for past payment details, have to go through all transactions line by line. cannot believe such shxt system still exist in 2020
I can search online banking on my commonwealth account for past payment details just by simply putting in the date i want to search. I have never had a problem
Their online search says we can search by
1.Using only the last 3 digits of a mobile number - not everyone use payID (mobile number) for payment
2.Using only a first name or a last name - not working
3.Using only the last 4 digits of an account number -not working
As a business account, we have lots of suppliers and cannot/should not rely on remembering each payment's date. What they should have is to click a supplier and search all payment in the past certain time frame, e.g. if I click AGL and search for all transaction in last say.. 365 day, I should get all my past payment (within 165 days) to AGL, rather than click in March/June/Sep/Dec. to search for all the payment details, it is even slower than download all data in excel file and apply a filter.
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