Don't bother with CBA Bank
I wanted to switch our credit cards from Westpac to Commonwealth, because Westpac doesn't have Apple Pay. (we have a lot of assets, properties,shares,cash deposits great credit rating etc.)
What a horrific idea to go to Commonwealth...their credit card department asked for the information they needed over several contacts with my wife & me. They do not give you a complete list at the start. We wasted 2 visits to a branch & countless documents emailed only to find that again & AGAIN & AGAIN !!!they asked for something else. Why not ask at the beginning.On the last occasion I told them to forget the whole thing.Documentation to buy a house is much easier. Insulting. ANZ,Westpac was so easy.
The customer sevice agent was extremely helpful and very accomodating in making sure the money that has been transferred to my account be done real time. Definitely compassionate. I commend her for her excellent service indeed.
- Verified customer
Fantastic service from Kapil and Robbie at CBA Norwest
Went in with an initial consultation with Kapil and Robbie after previous broker took too long submitting my application due to them getting too many applications.
Robbie worked on my application instantly and got an answer within a few days. Funding was done on time for my land. Following this, I had also done a construction loan with Kapil at Norwest branch and it has been a fantastic service so far. Very quick and efficient service. I'm always kept up-to-date either via SMS or on the online home loan tracker unlike other lenders who leave you in the dark.
Wealth Package offers great value for money. I highly recommend Kapil at Norwest, NSW CBA Branch.
Worst customer service
Long term customer, called recently to update my details only to be left on hold for 20 minutes and when the agent answered, was asked about all this information to verify my details and questions that I had forgotten answers too and then could not continue the conversation and asked to go into a branch. I wouldn't have called to begin with if it was easy to go to a branch during work hours. What a waste of time, will reconsider banking elsewhere.
Branch closure & ATM removal
Its bad enough that the Commonwealth Bank have closed their branch in Oatley but they have taken the ATM as well !!!
At least when St George closed they left the ATM!
Now we have no banks in Oatley and only one ATM!
If that fails we are stuffed!
Great customer service hey!
I have had a business account with cba for approximately 22 years and the service from staff in branches has declined over these years and I am so glad for on-line banking so as I dont have to deal with staff. The attitude is that they are doing you a favour if they give you service not that without customers they wouldnt have employment. Today I had to cancel cheque with was stolen from one of my customers. I was greeted by a totally unfriendly person who forgot that I have a business account with a rather large balance. I guess that a smile would have been pleasant and abliging attitude would have been appreciated instead of total unfriendly attitude and no customer service.
Bank that put their interests before customers to gain profits
Over 10yrs with the bank. Made many errors in my home loans and I have to pay for their mistakes. Unreliable and unprofessional bank.
Terrible customer services, lies and threats to get their way.
The key word is useful and quality
Not like human robot customer service or working attitude of some companies , the CBA actually provide really useful service understand and solve your problem. I would really thanks to Mr Brandi and other staffs helped me to solve the issue.
To be expected overall reviews
I have been a loyal CBA consumer for 2+ decades.
Despite CBA's already mixed and downgraded reviews by most CBA
consumers. I maybe considering changing or upgrading too Finlease.
Which seem to already have 5/5 reviews & mostly excellent feedback from
co existing Finlease Banking consumers.
For more than 53,000 transactions that allowed millions of dollars to flow through to drug importer, yet we cant get a Eftpos merchandise for a school. Well done guys for your service.
Negligent financial management
I have only just heard about this site. My wife and I joined CBA in 2005. We put over $200,000 into Colonial First State (CFS) pension fund through CBA advisor. It increased in value but a drop in the market was clearly indicated. I wanted to get out. CFS talked me out of it. I lost well over $40,000 if interest is included. Financial Ombudsman gave me $23k. CBA wrote to me and said ASIC wanted my case reviewed. I wanted all of it reviewed. CBA refused Financial Ombudsman permission to do so. The banks fund the Ombudsman. What chance did I stand?
Worst customer service, wasting customers time
applied for a credit card, given all the documents as requested. they dont ask all at once, they will ask items on adhoc basis, they dont directly call you. we need to call them and listen to music for 45 minutes. very bad experience too much to write, worst customer service ever. no updates, no messages to update the customer. inexperience staff and analyst.
Shop Around - much better rates out there
We've had our home loan with commbank for over 6 years. We've NEVER missed a payment. In fact we've consistently paid more than the commank prescribed minimums so that we have a huge redraw amount available to us if required. Similarly, our credit cards with commbank have always been paid on time. We have a perfect credit rating .Despite our loyalty to commbank, commbank will not look at lowering our interest rate and they definitely have better rates out there. If you are an existing member, they dont care about you anymore. Our request is reasonable - take us off the expensive wealth builders package and offer us the same rate you're offering new customers.
My advise - shop around and avoid commbank.
Appalling treatment when lost wallet even tho signature on file and had ph with ph app with fingerprint ID. Still treated like a potenial criminal not the distressed long time customer I am who pays huge fees!! And they were very unhelpful when I asked how to do cardless withdrawal. Very unhappy
What a joke!
How can you not be aggressive, when you have waited for over 45minutes on the phonefor an enquiry to be addressed, now nearing 10pm...so I gather customer service rep. will answer my query.
Considering the banks make a hefty profit, giving back to their clients/customers via hiring more staff would salve my anger/frustration.
Comm Bank now at its worst
I have been with the Commonwealth Bank for 20 years, their service was second to none. In the past two years I have seen this bank go from bad to worse. The call wait times is ridiculously long, and most of the time they cannot help or they continue to muck things up. the individual customer service staff vary, most try to be helpful, but given the limited staff and limited services they struggle to provide efficient and accurate help.
For example, I have recently arranged to suspend my home loan repayments as I am ahead quite a bit and nee...ded funds for relocation. the customer service person assured me this was set up, yet today i find my savings account in debit/arrears because the loan payment was deducted although I was assured the repayment was suspended. I find myself now on the phone on extended hold while "they" find proof of my conversation as they don't believe me!!! I am appalled and disgusted, firstly that they didn't complete the request and arrangement as promised and secondly that i am in the red on my account. After given the run around, it was confirmed that i was correct and the loan repayments should have been suspended. They cannot refund me the monies because its a weekend, so its "TOO BAD". I will be penalised for their error. Please do not consider banking or any business with this bank, they have become on f the worst banks to deal with.
Customer service Horrible!
I went to tuggeranong branch twice and provided me different information for same topic! Their staff are incompetent to serve a customer and don't know how to talk a customer.
Really, really screwed me over and require better training of their staff to understand how their products work.
I was meant to move house last Friday, but Commbank stuffed that up for me. Long story short - they would not pay the final step of my home build until I jumped through all these hoops in order to get a bank cheque from them on the day of the build. This was due to a variation the builder (JG King) applied that was throwing out the maths of the final invoice compared to what my loan was meant to cover. We drove another bank cheque from our other bank in Werribee to the builder in Port Melbourne as per their instruction in order to obtain a rece...ipt or else they would not release the funds. We did this, then after a few hours of confusion they told me that they can't actually do a bank cheque for me because I don't have a bank account with them, only a home loan. This news came at 4.45pm on the day I was meant to move in. This was a huge waste of time and demonstrates that the staff at the Werribee branch do not know how banks work (neither do I, but I don't work at bank). Each person I spoke to required me to show them my ID and my bank card with them. I told them I only have a home loan, so cannot show them a card. When I was asking them for a bank cheque, they really should have flagged that I can't do one. At 4.45pm I asked "If I had set up a bank account today, could I have done the bank cheque?" they said yes. I then asked why was this not suggested to me earlier? (I had been in and out of their office since around 10-11am) and they said it is not their job to tell me what to do and they only do what the computer tells them to do. I would have totally started a new account with them, and probably moved my spending and credit cards over to them too to make my banking simpler and could have become a better customer for them. I can't believe they didn't try and get more accounts out of me, usually banks are always trying to do this kind of thing. I am very tempted to move home loans to another bank after this experience as it required us to stay at my parents house for a few days + leave all our stuff in the garage of the old rental whilst the new tenants had already moved in. Incredibly stressful and a pointless waste of everyone's time when there was a feasible solution that they knew about all along. Please train your staff to be more helpful. They were all very pleasant and nice to me, but I would love to see them be able to show some initiative and problem solving skills instead of acting like robots.
Absolutely Useless. I Will never bank with this lot again!!
Sat on hold for over an hour trying to chase up wages that had taken 24 hours longer than normal to appear in my account.Finally after getting through I Wasnt helped Or provided with any useful information. Absolutely Useless!!!
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Questions & Answers
Why do you make it so hard to apply for the streamline basic account? why can't it be done online like everything else? I've recently had to cancel my contents insurance due to my financial situation and I get charged fees still even cancelling one day after it was debited, you charge fees for every little thing and make it so awkward for people to even know the streamline basic account exists!
It ridiculous the amount of fees I have been charged over the years not knowing an account option like this was even available. Not happy!
That's strange as I opened mine online does it come under transaction account maybe. I have had it with commbank I have cancelled all my accounts with them and so have all my family I recommend opening one with westpac they are all skilled and know what their doing commvank has no idea and their staff are hopeless
How to log in to my updated app. I know the password but there is no log in button now.
Just following up on my earlier post. I have made for attempts to repay outstanding arrears on four occasions but the bank refuses these offers. Now I am starting to think the bank actually wants the house which is one three acres with lake frontage; five bedrooms, pool, spa, six-car garage etc. I have had been told by several sources that banks often attempt to sell homes as mortgagee in possession situations to either resell at a profit or earmark for bank staff. Does anyone have any first-hand knowledge of this sort of thing? I have also written to three bank representatives from the bank to ask if staff members get a kickback if they are successful in forcing a homeowner to sell up. I only got two replies from the three letters sent and both said there was no financial benefit. Should I believe that no one at the CBA bank would tell an untruth [cough].
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