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Very poor phone answering
Been with them on and off for over 20 years.
Was on hold for 2 hours then phone died. Recharged phone and I am still on hold its been another 2 hours so to fill I time I'm writing this review. Very poor. You can take calls from home it's not hard answer the phone and let me get on with my day
Credit card early repayment
Dear Commonwealth Bank Officers,
I tried to pay early repayment for my credit card last week as I needed to purchase something else but it was taking a lot of time to update the balance. Once updated the balance was different with my calculation before I made the early repayment. Also the balance owing earlier was higher such as $1400 then I had cancellation some transactions so I received some credits back to my credit so the balance was reduced to $1400 but the statement still confusing pay $1000 of $1400. I paid the balance for $1000 then I ...
With what’s happening around the world. Look at the state of the ATM’s disgusting
Went today30/03/20 to the ATM at Tarnet & Look at how disgusting it is. Something needs to be done so they stay clean. With the seriousness of Covid-19 we need to invest maybe having wipes close by .
2 hours on hold - what a joke!
I have been kept on hold waiting for 2 hours, for 2 days in a row now! I can't find my answer on the website, and I've tried emailing my personal banker, but apparently they've changed departments now and I need to call the main line. What an absolute joke!!
Locked out of my own commbiz account: can't even shut it down.
I am a lifetime commonwealth customer since my dollarmite account at six years old. About five years ago I made the mistake of using commbiz for my business banking. I set it up and was given a security token which was lost when I moved house. I have been trying to recover my login details for commbiz. I called them and they said go to the branch. I went to the branch and they said, you need to go home and call them. I went home and called them, they said you need to go to the branch. I went to the branch, they said, all set, just go home and p...ut in this number. I went home and put in the number, it didn't work. I called them again. They said..... go to the branch! At this stage all I want to do is close the account, but they won't even let me do that. This has taken so many hours of my life. Very frustrating.
worst bank I've ever experienced
My elderly father has been with The Commonwealth for more than 30 years, mostly dealing with the same branch. Due to the current health crisis I have been trying to make it easier for him to pay his credit card and access money. I have been given the complete run around by the bank. I have been told three different things by three different people who were all very abrupt and unhelpful . I complained to the bank complaints team over the phone and was basically told "we don't operate that way" when asking if I could link his credit card so I ...could transfer money to pay it at the atm. I have now changed his pension payments to go to the Bendigo Bank, and plan to cancel all his accounts at the Commonwealth. The day that it is easier to deal with centre link than it is with a bank is the day you change that bank
23 Years as a customer; now goodbye!
Had to recently visit my branch and phone call centre. An ATM swallowed my card; ordered a replacement: 7 to 10 days said.
In the meantime visited my local branch to make an assisted withdrawal. Bad mood staff member didn't give a damn
Then after waiting more than 2 weeks for a card replacement I phoned call centre: was told 'oops" card had not been ordered despite my request so wait another 7 to 10 business days.
First you need to log in to site to request card?
After all of that I will be a whole month without an ATM card.
Asked if they could...
Get with the times CBA
We are in the midst of a global pandemic, all told to self isolate and I've just been informed by that despite having numerous accounts for many years I cannot open a new Term Deposit online for my elderly parents who I Am Power of Attorney for and who already have accounts. I can open any other account but not Term Deposit I need to go to a branch and the only way to get the special interest rate of 1.7% is to physically go to a branch. Good self isolation practices!
- Verified customer
Seamless Customer Service
Satisfied customer of CBA For 12 years and continuing. Seemless products, easy to understand, a bank I trust as they have such inclusive self service internet banking that I have the best and majority of power over my own finances. When I rarely require branch service, the customer service is next level, and smile, listen attentively and assist swiftly. Very Sstisfied.
The reviewer stated that an incentive was offered for this review
Try any other bank first.
I have been with this bank for 10 years because they had a branch that was close and convenient, but service has always been poor.
CBA has made announcements that they are keen to help those in need with regards to putting mortgage payments on hold but contacting them is impossible! At the time of writing this review I had already been on hold to them for 1Hr and 47 minutes!!!!
Cannot be trusted
Dont trust them this is the bank criminals in suits that conns the erderly especially the sick under duress into unlock senior equity loans ( reverse mortgages) knowing they cant pay it back then they take their homes this bank cannot be trusted stay away from them they have destroyed thousands of families with many taking their own lives. It looks like the royal commission taught them nothing.Head to smaller lenders stay away from the Commonwealth bank they are dishonest and couldn't care less about you.
Rude and Disrespectful staff.Please dont harass me!!!
Just got rudely harrassed and spoken to like crap by commonwealth bank this morning in regards to paying the other partys insurance.My internet was down and had tried to pay it via bpay as my pay didnt go through the first round.Your response to this outcome I can say is unprofessional and disrespectful at the very least.I am very unhappy so please do not contact me AGAIN!!!!
Best bank is australia. I have been with the commonwealth bank for 23 years.
Excellent bank. I have been with the commonwealth bank for 23 years. Always great service. I transfered money to the wrong account, the commonwealth bank cancelled it straight away. Love
Card gets blocked for no reason
My last 2 attempts at online grocery shopping were blocked for no actual reason that I can determine. This took over an hour to work out and several phone calls the first time. This time I might just give up and look for a better bank. My card is still blocked even though I responded to the SMS confirming that the transaction was valid. Not nice during a major pandemic not to be able to buy groceries.
And they have no email support so I have to either wait until business hours and then make a phone call which I would really prefer not to do or ...
They listened and helped
Having held my current visa card for almost 40 years i phoned to the call centre as i am expecting overseas hotels to refund my account due to the virus problem. I explained that i had all ready paid heavy transaction fees when i purchased the accom. in November and now would be charged again fees for the refund as i felt it unfair. The customer service man listened carefully and much to my shock waived the previous fees. Not what i was expecting but great service even thank me for being a long time loyal customer. Makes you feel like a human.
Unacceptable customer service
I’ve been with CBA for over 20 years and never had a problem until now, My recent visa-debit card broke, it had a slight crack next to the chip so it was only half working, Only works when I insert the card and type my pin but the tap pay wasn’t working so that’s why I requested for a new visa-debit card online via the combank app, waited for about 6-7 business days for it to come but still nothing so I called them up to see what’s happening, they said that it’s been sent and it’s on the way, so ok I agreed to wait a few more days but still no...thing !! Bunch of liars ! It’s been a month now and still nothing !! I’m paying $2000+ Just on interest a month for my home loan with CBA and they can’t even replace my card !? Is it too much to ask for ? Would be better for them to be honest and tell me that you don’t want to send it because of some reasons so I can move on and go with another bank Hopefully this doesn’t happen to anyone else in the future, but I highly doubt it, they don’t really care about us because we’re all just numbers to them
Terrible service, don’t admit their own mistakes
Been with CBA for 24-25 years. Over the past year I’ve been astonished by the things that seem to go wrong or occur. Bank made an error and deposited $16k into my account when my mother tried to deposit a cheque to her own, then withdrew the funds. All while not speaking with me once to ask my authority of what is happening with my account.
Multiple errors with loan applications where CBA at fault, though they have an attitude of “that’s your problem” and rejecting their mistakes.
Also requesting multiple documents which were not relevant and or required. Multiple requests to phone (generally on hold 45+mins) to be told there’s nothing wrong or that I didn’t need call.
depends who you get.
I have a regular bank account and I'm perfectly satisfied. 95% of the workers are kind and helpful, but sometimes the hold times are ridiculous. They need more employees, however the app is very well developed.
Worst customer service there is
Whenever I call to try to solve simple things. Need atleast 40 minutes ready to waste with the hold times. For a bank as rich as they are, employ some more people!!! Time is money, and you have alot of mine.
Impossible to get through on the phone. Tried for four days
No customer service. Could not get through by phone. Tried for four days. I wanted a question answered about term deposit. Wished to transfer money. A nightmare. The bank has lost my business now.
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Questions & Answers
l have a idea , l want to make an account , what material should l need to provide
Their currency exchange rates is way off the limit. Its more like a rip off, but a legal one. It feels like a joke.
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