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So unfair with customers
I have my home loan with CBA and been paying Interest & Principal.
I thought to switch to Interest only for a year so I can spend some money on landscaping without applying for top-up or getting personal loan.
Few days ago I rang CBA and I was told that it needs another assessment.
After 2.5 hours on the phone I got rejected!!!
May I ask you decision makers at CBA that if you think I cannot pay Interest only repayments, how should I be able to pay Interest & Principal?
I work for another bank but my loan is with CBA because I was believing in their customer experience.
Sorry to say that I’m totally regretful for being with CBA now.
The worst Bank ever.
Ive been a customer for about 14 years and its the most dodgy bank ever. I have 2 different loans with them and a small credit card which i pay about $390 a month in repayments, I tried to consolidate my debts with them which would make it so i only pay about $220 a month but they tried telling ne i couldnt afford that. But i can somehow afford the 390. After that i opened a bank account with ING and now my pay goes into that and all my current bills are coming out of commonwealth and i just transfer the money for those when needed. What they d...o now which theyve never done before is approve bills when my balance is at $0 and charge me a $15 overdraft fee everytime and thats multiple times a week. And then they try and act like by approving those bills they're doing me a favour. Any way they can take money off you they will. I would avoid this bank and join any of the others except for Westpac which is just as messed up.
Absolutely atrocious "too big to fail" mentality
I've been with the Commonwealth Bank for 30 years, unfortunately. Their customer service has been getting worse and worse over the years, culminating in a complete lack of care for customers, driven by unbelievably rude staff and a 'customer is always wrong' attitude.|
Recently, our business had a dispute for a transaction for airline tickets that were not booked. The bank took over 2 months to respond to our dispute and then called and told us that we had 4 days to rectify the issue, cancel all of our cards and go into a branch. I was unavail...able to visit a branch during this time and told them so. The staff member then told me that that was my only option (after 2 months of awaiting a reply!). I told him that I wouldn't have time to do this and he told me that he strongly advised that I call the 13 number and deal with it with them. He then said, "Or I can call you back with an update tomorrow". I opted for the latter. He then called me back 30 mins later and told me that the dispute would no longer be moving forward as the merchant in question (Scoot Airlines - never fly with them!) said that I had booked the flight and they had my name and dets on the record. Well, yes, clearly...this is what I was disputing in the first place! Prior to this I had spent 4 hours on the phone over a two week period with Scoot where they placed me on hold and never responded or called me back so couldn't resolve. I then asked to be transferred to a supervisor and he told me that no one was available. He told me to call the 13 number if I wanted to complain. I did, was put through to a supervisor and made a complaint regarding the staff member's lack of interest and blase attitude, as well as why this matter had taken so long to be followed-up and what the next steps were. The supervisor's attitude was worse than the initial employee's and he went around and around in circles about Commonwealth Bank policies (like a robot) and then told me that the bank would be sending me a letter and that they couldn't do anything else. We have had enough of Commbank. We have had multiple issues with them from a security and unauthorised transaction perspective and clearly they don't care about their customers with a "too big to fail attitude". I'm sure if we were a multi-million $ company they would have changed their tune, but small business? Forget about it. The Royal Commission only made them worse. We will be closing all personal and business accounts with them asap and going with a bank like Bank Australia or CUA who ar least have some integrity!
Conflicting information! Poor options for long standing clients.
I have been banking with CBA for 12 years and the customer service has been overall, mediocre. I have had 3 or so friendly people answer my enquiries over the phone BUT when asked the same questions as I needed clarification, I would get different answers. As in, one staff would say yes you need to go into the branch and then the other (on a different occasion) would say all you need to do is call. Does this come down to training? Also, I am not that great with my finances and this bank do not offer any sort of instalment payment for certain th...ings and for a long lasting client (one of many I presume); that is just not good enough. I'm done with this bank. I'm going to ING. Less fees, easier service, can have multiple savings accounts. So yeah! One less confused client to the list for CBA.
Credit Card Greed
Had a credit card for $4000 with CBA. Paid it off after bad experience with their excessive force over chasing a missed payment . The staff are trained to simply collect immediately any missed payment regardless of reason or situation. Its all about the money for them and nothing else. There was another 9 cents applied as interest after I paid out the card and I have been receiving collection letters ever since in the mail for this 9 cents.
Upto 2 weeks to open account?!
Please invest money on your customer verification team , making small businesses wait for 10+ days to even activate an account is like saying you don't want our business. On the contrary westpac seem to do it in 45 mins when u walk in. I am starting to regret even before starting here.
Thank-you Com bank
When the travel company that we booked overseas accomodation through went bust ( only discoverd this at check in ) leaving us $4000 + out of pocket we tried to claim through our Woolworths travel insurance but they would not help in any way, Commonwealth refunded the money as we had paid both time using our Commonwealth credit card . Thank-you
Nearly 4 months to receive credit cards!!!!!
The company has been with the bank for many years, there has been a merger and we have been waiting to receive the new company credit cards for nearly 4 months - started the process in November 2019. There is no reason why this is taking sooo long all entities have been successfully identified and verified. I would suggest we move to another bank but I am not the only person involved. This is ridiculous that a company is being limited and controlled by the ineptitude of the team putting this process together.
Mount Lawley branch
Absolutely horrible customer service , racist and arrogant. Never have I experienced such bad customer service in my life and I have had many different friends and family experience the same or similar situations
bad customer service at Mount Lawley branch
I have been with this bank for 23 years, on 06/02/2020 I went into the Mt Lawley branch to sort out my finances, which I was previously advised to do by Commonwealth Bank. I was greeted by a very rude woman who advised me that what I wanted to do was not possible. After speaking to the manager I was told that the woman who served me first was incorrect. The woman then continued to tell me she was correct and I was told by management that I have to understand cultural difference. Customer service has nothing to do with cultural differences as this woman was rude from the start of my experience and proceeded to give me false information.
Big in size-pitiably small when it comes to service
Been a CBA customer for over 17 years and the decline has been consistent, have tried other banks and realised that the netbanking system (when it works) is still far superior to the competition, which is why I still retain transaction accounts with them, but it ends there.
You will never get through to a person if you call their pilot 132221 number, 30 plus minute waits and when you finally get excited to hear a voice, it is misplaced as they will invariably transfer you elsewhere usually more than once and you wait another hour. How is their ...
Unnecessary bank charges and poor add on's
Banked with them for 5 plus years, Moved our mortgage to a much better rat, also we couldn't understand the ideology behind there charges and adjustments to get a better rate, they were always in the banks favour. Plus a whopping admin charge or "Bank Fees' (or bank's 'Mouse click tax') for moving to another provider after 5 years of banking - what a way to say goodbye to a customer. Not to be recommended at all.
very poor online service.
i am with bank more than 10 years and this bank can not increase your credit limit.they can not identifiy over the phone and you need to go to bank to identified your self and waiting time in bank is 1 hour and branch is 30 minits far.so just identified your self you need to go to bank.such a time wasting opinion.
Hard to Contact
So far over 2 hours on hold on multiple phone calls, they assume I have infinate time to waste waiting for them. Website forms don't work which is why I have to call, the message says to call back later because they have a lot of calls (this is a standard message I have received when I have called back 3 times and waiting on hold for 30 + minutes each time without getting through to anyone. No call back facility.
Just dumb, and they charge you if you go into a branch to get anything done!
Online for over 30 minutes been with this so Called Bank for over 30 years
Over 30 years with this bank, my husband and myself, and I now have given up having a mortgage or any credit facility with them, although, I have put my son into an account with them, and being to regret this move. They unprofessionally, leave me on line waiting for over 28 minutes at 6.30 pm. Can I just say I do not give contempt to the staff manning the phones, as they are at the mercy of their Management. However, I did give feedback asking was my phone call being recorded, to please have call back facility or at the very least some reporting measure of scam on my account. Also resent being over 50 years off age and being treated as a moron by the bank, as I run my own online business and I am quite capable of online proficiency
The staff at the Deloraine branch are always great. Very helpful and friendly. International money orders are quick and efficient. Transactions over the counter are always seamless and easy. A great experience.
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Questions & Answers
Why do you make it so hard to apply for the streamline basic account? why can't it be done online like everything else? I've recently had to cancel my contents insurance due to my financial situation and I get charged fees still even cancelling one day after it was debited, you charge fees for every little thing and make it so awkward for people to even know the streamline basic account exists!
It ridiculous the amount of fees I have been charged over the years not knowing an account option like this was even available. Not happy!
That's strange as I opened mine online does it come under transaction account maybe. I have had it with commbank I have cancelled all my accounts with them and so have all my family I recommend opening one with westpac they are all skilled and know what their doing commvank has no idea and their staff are hopeless
How to log in to my updated app. I know the password but there is no log in button now.
Just following up on my earlier post. I have made for attempts to repay outstanding arrears on four occasions but the bank refuses these offers. Now I am starting to think the bank actually wants the house which is one three acres with lake frontage; five bedrooms, pool, spa, six-car garage etc. I have had been told by several sources that banks often attempt to sell homes as mortgagee in possession situations to either resell at a profit or earmark for bank staff. Does anyone have any first-hand knowledge of this sort of thing? I have also written to three bank representatives from the bank to ask if staff members get a kickback if they are successful in forcing a homeowner to sell up. I only got two replies from the three letters sent and both said there was no financial benefit. Should I believe that no one at the CBA bank would tell an untruth [cough].
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