Commonwealth Bank Home Loans

I can't believe how bad the Digi Home loans people and process actually are. My daughter had pre approval for a modest loan (way less than $400k) after completing the online application process for a second time and jumping through all the paperwork hoops required by the bank. So we started looking for suitable properties, and after weeks of… Read more

research and many, many inspections we finally found the perfect property for her. She started the process by putting in an offer with the agent and informing the Commonwealth Bank... that's when the wheels fell off at the Bank's end!! Despite giving my daughter the pre approval figure in writing, all of a sudden and with no prior consultation the bank re-evaluated the application and reduced the loan amount by $10,000. They also insisted my daughter close her Amex account. All this happened in the afternoon of the day that "best and final offers" were due in for the property as 2 other parties were also interested in the unit. What was really annoying were the many phone calls and emails required to get someone from the Digi loans area to finally tell my daughter the loan has been reduced by $10,000 and we'll get back to you confirming the new pre approval amount. Not that a pre approval means anything to the Bank anymore. Absolutely hopeless process and very poor communication by the Commonwealth Bank!

CBA used to be great, now complaisant and offers extortionate home loan rates. Yes they have a nice online platform, but people shouldn’t be price gouged for the experience.

On my bank statement 30 May, the bank is advising of lowering my home loan interest rate to 8.3% but this will not come into effect until 22 August. So what the Reserve Bank was meeting yesterday, I am yet to see the last change! Is this happening to other cba customers, the delay in the lower interest rate being applied, to some customers, all… Read more

customers, just me ... it would make feel so much better if other customers are being treated as well as I!!!!

Best Customer Service! – I have been a customer of CommBank for the past two years, and my experience has been nothing short of excellent. The customer service team is exceptionally sweet and always ready to assist. Every time I've called with an inquiry or concern, they have promptly attended to it and resolved the issue with utmost professionalism. One aspect that… Read more

truly stands out is their acknowledgment of my timely EMI payments. It's reassuring to be recognized for responsible financial behavior, and in return, I consistently receive courteous and respectful treatment & Better rates. CommBank has consistently delivered exceptional service, making my banking experience seamless and enjoyable.

I highly recommend CommBank to anyone seeking reliable and customer-focused banking services.

Quick preapproval – Big shout to the Home Lending Specialist Ms Yo Liw in CBA Australia Fair Southport branch. I had my preapproval with them. Went to the branch at 1:15pm and walked out at 2:30pm.. I Just provided all the documentations. I did not expect the quick process. Grateful.

Extremely Pleased and Grateful – Thank you for accepting my unique circumstances and approving me! No other bank would’ve! It is a dream come true to be able to own my own home, and it wouldn’t have been possible had I gone with any other bank as they absolutely hate casual employment. Couldn’t be happier.

I've been a customer of the Commonwealth Bank for nearly 40 years and only recently considered them for a home loan due to their historically poor reputation in this area. After being with them for a couple of years, I began to look into other banks' offerings and asked if they could match one of the better rates. I was immediately transferred to… Read more

a rather unhelpful individual who seemed to have the role of declining requests. Even the NAB was providing a rate that was 0.4% lower and included a $2,000 cashback offer. They treat you very well when you're applying for a loan, but turn extremely rude when you request something in return for your loyalty over the years.

Terrible customer service...the bank is all about $$ – Been a long time with CBA (>30 years). Called them up last week to review my investment home loan, as I was getting much better offers from other financial institutions. The guy I spoke to was so arrogant and dismissive that it beggars belief. His words "the bank is here to make money and loyalty is not a factor". This is a bank that made a $9.8… Read more

billion profit, riding on the back of loyal customer base. This attitude will not take them very far. I am personally considering closing my accounts and credit cards with them asap.

Response of a simple question was to be laughed at – In writing this I admit that it is not my direct experience with Commonwealth Bank. However, I was disgusted at the treatment meted out to my daughter-in-law. I did witness the aftermath of a phone conversation and believe it's my duty to save others from these experiences. Like many people, especially those with big mortgages, my son and his wife… Read more

are seeking a better deal. When contacting their bank to ask for an appointment to talk about refinancing, they don't expect to be laughed at. When phoning the CBA to ask that question, my daughter-in-law was apparently told not to bother. I wonder if the bank staff member had a 'bad day' or was simply too lazy. I can guarantee that my son and his wife are both calm mannered and polite. They simply want a rational answer to a simple question. I wasn't privy to the actual conversation. However, as she was clearly upset, I can believe my daughter-in-law's version. Additionally, I advise that I once had several accounts with Commonwealth Bank. These have all been closed long ago, for bad attitude and terrible service from Commonwealth Bank.

Bad experience from an old fashion business – Horrible experience. Ageist and sexist experience. Very awful experience with cba

Variable rate goes to 8.1% when Variable rates are 6% and below – Fixed rate was 2.99 came off and now 8.1% Current rates are 6% and below. Spoke to bank on two occasions and finding it very hard to get Rate reduced. Will now pay out the loan so Commonwealth does not get another cent. Greedy and not so clever as I and my family are out for good. 30 year loan always paid on time and paid more and that does not matter with these guys, they want to milk you for every they can.

RBA was holding the interest rates but commonwealth was still increasing the home loan interest rates higher. No life – Never choose commonwealth bank, they never think about the common people. RBA was holding the interest rates but commonwealth was still increasing the home loan interest rates higher, if any with this bank you will loose your life. They just take peoples blood how ruthless they are. No one to change the banking system in the government. People… Read more

can’t live in Australia like this we are hoping for better livening, better education and better life’s for everyone.

DONT DO IT.. THEYRE THE WORST – 29 years of 'loyalty' they keep telling me. But when our fixed home loan end the rate goes up above 8 per cent. Ring up and complaining gets an offensively high rate even above their website ratings. Greater equity doesn't seem to matter with the CBA fixing or not. Once you're a customer you're trash because it's hard to change. Please reconsider and go to another bank.

Terrible treatment of long term customers – As a customer of commbank for 20 years I am very unhappy with their treatment of long term customers. They claim competitive rates for their home loans and start you on a comparable market rate. They then gradually sneak up your rate through interest rate cycles and make it almost impossible to contact them to get a competitive rate again. They… Read more

are very willing to contact you to sell you more things but try to find someone to talk to for a better rate it’s completely impossible.

Best advice is to stay well away and get a loan from a company that will continue to treat you well, not lock you into an extortionate rate.

Greedy Nasty Horrible Bank – I Have been a loyal customer with CBA for over 20 years, I have had car loans, credit cards, investments and now home loan over the past 3 years. When my fixed rate was coming to an end, I sent CBA a snapshot of other lenders rates (5.74%) to see if they would match the rate. Having never missed a payment and always on time I thought they would… Read more

come to the party. Well CBA said no sorry this will be your rate 8.10% or 6.64% with a wealth package. Well CBA can get bent, I am closing all my account with them and banking somewhere else. Never bank with them again.

The worst bank for a home loan – They are very welcoming when you are getting a home loan, and everything is quick, but once you are in and you are trapped, they have no mercy and they will abuse this. Go for another bank with a bit extra rates at the beginning, not fall into CBA trap.

Absolutely shocking - poor customer service – Hi all, Terrible experience and would advise others not to bother to deal with commonwealth bank. I am with bank since 2007 and my home loan since 2018, asked for interest review as being a loyal customer, nothing they can’t do even no bother to say sorry for being with them from a long time even other banks offering better deal than CBA. They… Read more

said you can move your home loan to other lender, call wait time is 1hour 2 mints now a days. So I rang to ask about getting better interest rate on mortgage, says I've got best they can give me but new customers can get a lot better rate ,so much for looking after loyal customers, banks making billions and treating customers like crap

Excessive Mortgage Release Delay – I submitted my home loan discharge form more than 12 weeks ago and paid out the home loan in full and am still waiting for the CBA to discharge the home loan. My written Request to CBA for an update 3 weeks ago remains unanswered.

I used 4 banks so for. I had very bad experience with cba – Settlement took months after approval. Staff under trained lot of redo work. Very bad customer service. 3 rate increases from approval to settlement(It 6 month before rba rate hikes). Rates are higher compared to other banks.

Excellent Service!! – My experience with commbank customer service was great. David Richardson, senior home lending specialist, made all the process so easy for me. Excellent personality with great customer service skills !! S

Absolutely appalling. Losing my home and livelihood over a CBA 'mistake' – The CBA failed my home settlement by being 13 minutes late. In the 7 months following their 'error' they have given no compensation and have actually been very cruel. Prison time needs to be an option for corrupt bank executives.

Don’t even deserve the 1 Star – Had my home evaluated and was pleased with the evaluation. All paperwork done through my broker that has a good record. However the process of getting the approval has been a complete and utter joke. These people are seriously not professional. Getting told you have been approved then after the new year being told we need more information which… Read more

was given straight away. Now been waiting a good 7 months for this so called loan. Nothing has been finalised. Now being told today the rates are going up next Monday just ticks me right off. I bank with Commonwealth bank. But will be switching my bank to someone else asap!

The poor reviews here speaks for itself!

Terrible service – I've been a customer with Commonwealth Bank for over 20 years. Have had personal loans and a home loan with them. All my accounts and insurance are with them. I have a perfect credit history and a secure income. I recently tried applying for a home loan - as a single mum, and was told I would only be able to get 1/2 of what other lenders have… Read more

offered me. I am also currently having issues with getting my car fixed after it sustained hail damage (I've been waitingnearly 6 months as Comminsure won't let me use a differe repairer), but as soon as it's repaired, I will be moving all my accounts and insurance to a bank that actually cares about their customers.

Do not recommend for construction loan – I have provided quotations for outside main contract items at the approval stage and scope has changed during long construction period(more than a year). I am struggling getting get the approved funds released for items that was done out of the original scope. It is being more than three weeks I am stressing about this still not resolved.

Very considerate – Very considerate, Took into account my unique circumstances. Was fully approved with in an hour of applying though my leading specialist by Chris L at the Ballarat Branch. Definitely recommend.

Efficient service James CBA Moorebank Branch NSW – We can honestly say CBA gave us a good rate for our home loan. We are first home buyers. James Hon from Moorebank branch is our lending specialist. He made our home loan application fast and painless. He is very polite and approachable. He coordinated with my conveyancer to settle the land on time. If you need an efficient lending specialist do… Read more

not hesitate to call him at Moorebank branch. I have tried mortgage brokers but it's easier to speak with bank lending specialist because it's straightforward.

Horror home loans – I went with CBA for my first home loan, and it has been an absolute nightmare. The credit assessment paperwork was wrong and they attempted to fix it 7 times (the lender advised by the 7th revision attempt that the changes were not being saved properly?!?!). By the 3rd revision attempt the lender advised that the changes to my information (that… Read more

the document stated I was liable to sign as correct) was not important and they could not edit that without completely refinancing and therefore would not update. They only updated the CBA financial detail they got wrong, which took them 7 revisions! The lender also started refusing to call me and only dealt with me via email. One plus was that by this 7th time my LMI was reduced by a few hundred dollars - but that did not stop them increasing my fixed rate home loan after my date of signing, 3 days before settlement date.

Luckily I had a 3 month settlement, because CBA needed all that time just to get my initial paperwork correct for me to sign.

The lender also provided my conveyancer with the wrong information (that matched the first incorrect assessment (that was never signed), not the final one that was actually agreed and signed upon, so this caused my conveyancer's to provide me with the wrong documentation 1 week out from settlement.

I have only chosen 1 star because you cannot choose zero stars. They have been so appalling that they have even scarred me from using them in my everyday banking!

Never thought I'd have a good experience with a big bank! – With all our accounts with Commbank, we thought we'd attempt a home loan through them before going elsewhere. Terrified, we were paired with our lender Don from the Cheltenham Branch. I have nothing but positive words to say. Don was always present when I called to check property reports, and always calm when I needed advice on next steps. We got… Read more

pre-approval early and then went hunting in a lockdown market. Despite the struggles finding a suitable property, when it was all finished, we were able to get our mortgage approved in days. The service was impeccable, we got a great rate and I feel less scared about the process now that when I went in. Cannot recommend high enough.

New Excuses from Commonwealth Blank home loans – Friday 1st October 2021. This Excuse from the most useless bank of 2021 the Commonwealth Bank have told me that my $2000 that was promised is not available even though it's part of there promotion that is still available till early 2022. Because we loaned $250000.00 from commonwealth bank and wanted to get renovations to our house which we went… Read more

the extra $85000.00 and the $165000.00 to the home loan. Which in total come to $250000.00 which was the amount required to get the $2000.00 back from commonwealth bank which added the extra 85000.00 in 1 HOME LOAN And have just been told that it will not be payable to us. This has been paid to other people I know in only 3 week after more the approximately up to 15 phone calls to the bank since after the 3rd week I was told it was still coming and someone would ring back which they haven't done till after the 90days Unfortunately I have severe heart disease and 57 years old and have had a quadruple coronary heart bypass graft and have had 2 mini strokes since plus multiple other medical conditions. And have not worked for the last 11 years and can't work and don't need this stress the bank is putting me through every time I ring to find out where is the $2000 that is in there advertised promotion. Could anyone explain when is a commonwealth bank approved home loan is not a 250000.00 commonwealth bank home loan.

Very Slow, Unreliable and Unresponsive – Applied for mortgage of 30% of already owned home. Jumped through all their hoops over 2 weeks to be asked for more info.. ok no worries... wait a week... even more info wanted... Another week passes and we finally gain contact with the agent again who is very unresponsive and never returns contact when he says he will and he says "oh yea it's… Read more

been approved... but we want more info.." Ahhh.. ok no worries upload more info... Another week passes.. Now there is no lenders at our local branch as we live an hr from the main city.. so he agrees to meet us the following Monday morning... guess what.... he can't make it due to an ill family member... should I now be worried he's carrying an illness too... Is he there only lender? Is there not some protocol in times of covid surrounding illness at home and exposure to customers? Meanwhile my families lives wait on hold while our house sits empty interstate, our jobs are waiting (hopefully) and I have movers here in 10 days with no money left to facilitate the final stages of our move and set up at the new house... I WILL certainly be changing lenders at first opportunity. Not a good way to treat customers of 20 years with 500k in assets asking for 120k loan. I am currently applying with other lenders and if they can come to the table quicker than CBA will not even get my signature

Thank you – I just want to say a BIG thank you to Abhi at Brimbank. I came in needing help with finance to settle on my block of land. Abhi went above and beyond what I was expecting. He is the most caring and professional mortgage consultant that I have come across. He had my loan approved and did this in the quickest turnaround ever. Thank you Abhi, I cannot rate his service high enough!

This bank is unconscionable CBA messed up my settlement and can't wait to move my home loan elsewhere – The worse experience ever as mobile loan lender from CBA gives approval and I pay deposit. After he does not commit to a date and then would push it back continuously only to find out he could not actually do it by the date needed. I will never use commonwealth bank again as very dishonest and have no conscience or care for their customers. Would… Read more

not ring back when he said he would, also would give a list and say that once completed the loan would be approved only to go through this process again week after week till over a month goes by and I am left in huge debt as had to take up a personal loan elsewhere before I would lose everything.

Commonwealth Bank Helensvale.....Stay Away – Stay away from the big banks and use the small community banks where you will receive customer service. Loan is approved and bank is not making progress payments to builders due to their staff being on holidays and whatever other excuses they can come up with. Apparently they are behind due to Easter. The only thing we are told is that the… Read more

payments are being processed. I could have withdrawn the money and walked it to the other bank faster than their electronic payment system of payments being processed. It's funny how we can make payments instantly to people but the bank can't....... Disgusting service holding back payments which makes us look bad. Do yourself a favour change banks where you will receive true, prompt service that you ultimately are paying for.

Disgusting – Had to wait for 3 hours on the phone related to discharge and settlement inquiry. Prior to that our conveyancer had given up twice 1hr 37min and 1hr 43min. If you don't have sufficient staff get more. Your customers have other stuff to do other than waiting on the phone for three hours to get an answer.

Worst Home loan service – Worst home loan line 1 hrs of wait time all time . CBA messed up my land settlement money as well . Please stay away from comm bank for home loan . I cannot wait to move my home loan from CBA to other bank . Who will care for customer.