1 photo
CommSec

CommSec

1.6 from 213 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Commonwealth Bank? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Transparency
    1.8 (89)
  • Rates and Fees
    1.6 (30)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Guy
GuyPerth, WA
  • 4 reviews

Now addressing previous oversight with excellent customer service.

published
Transparency
5/5
Rates and Fees
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Bijay
BijaySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Dodgy app- ripper

published

I sold the share and instead it bought me share at my selling price which was higher than share actual price was. Prior to that , I was try to buy another share and the app stated - can’t buy share no funds for 15 k share as my account has 456 only. The app has glitch or it’s intentional ripper too. I had to pay the price which these commsec team doesn’t care. Very poor app and service. Wiping client money and saying sorry as explanation and blaming. They must be wiping client money like this.be aware and take photos. Should be legally sued for fraudulent act like this. It did the same to my friend too. She also didn’t had fund to buy and she wanted to sell the bought share to buy next share- instead bough her share.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Shah M.
Shah M.Sydney, NSW
  • 2 reviews
  • 2 likes

Insidious organisation

published
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Kim
KimGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 10 likes

Rip off, bad customer service

published

Have been trading with Comnsec for many years paying way too much but not anymore. Customer service atrocious, prices are a rip off! Beware of this trading platform, you can do better elsewhere!

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Forex & Share Trading Platforms

Find out how CommSec compares to other Forex & Share Trading Platforms

Know better, choose better.

Compare all
Stern B.
Stern B.Metropolitan Adelaide, SA

Slaves to the elite, no care for customers.

published

I have now transferred 5 times through them to a direct register. Every single time they have used some sort of stalling technique from saying someone called to confirm I would like to go ahead but I didnt answer to their favourite saying my ID and signature isnt on file even though its needed to register. Even using a very minor debt even though they can see a fund transfer has been started.
Avoid if you can.

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
B Stuart
B StuartSouth East Queensland, QLD
  • 4 reviews
  • 5 likes

Cannot retrieve my cash

published

On 17th February I transferred $10,000 from my Commonwealth Bank Savings account into my CommSec account. Tried navigating their bottomless confusing pit of a web site, decided it was too hard, and tried to retrieve the $10,000 back into my bank account, couldn't do it from their web site. I contacted CommSec "Help - Contact Us" to achieve this. They requested a screenshot of my Commonwealth Bank Savings account to show this transfer occurred, I provided this. No reply, they are ignoring me. I now am stuck with the reality that my $10,000 is gone forever. Do not go near these clowns. If anyone thinks I am a cynic, I have found dealing and trading with SelfWealth to be flawless.

Incentivised Review No
B Stuart
B Stuart

Update, finally got my funds back from CommSec, 12 days after their response to my initial "Help - Contact Us", with no action, I chased them, and success. Never going back to CommSec, it should not be this hard to control ownership of your money.

Similar opinion? Write a review on ProductReview.com.au!
Simone
SimonePerth, WA

Worst trading App ever

published

Worst app ever. It is constantly not working “system upgrades” “tech difficulties”. Incredibly frustrating to go to trade and App not working. This happens 8 out of 10 times I go to usd it. Time to change providers.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
ShopperAU
ShopperAUSydney, NSW
  • 2 reviews
  • 4 likes
  • Verified

Avoid at all costs! - Update 02MAR22

published

Still awaiting that 72 hour callback queue from Commsec Manager.... How good is that? Good thing that my account not hacked, even though the issue is the fault of Commsec, and probably hence the silent treatment.

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Doug G
Doug GQueensland
  • 3 reviews
  • 1 like

Couldn't be worse if they tried

published

Why was I paying $124 on a 1000 CBA trade when I now pay $9.50 with Selfwealth. I was with Commsec for 30 years, customer service is arrogant and useless. Commsec is holding 75k of my money said I need to visit a CBA branch to have some (unknown) things updated. Made no difference when I said I was in NZ for another 2 months.

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Forex & Share Trading Platforms

Find out how CommSec compares to other Forex & Share Trading Platforms

Know better, choose better.

Compare all

Rubbish platform for trading

published

Worst trading platform ever.CommSec is everything that's wrong with big banks. Large, disconnected from other divisions and sadly represented by young, inexperienced and poorly trained people unable to deal with their dissatisfi...

Read more

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
leah n
leah n
  • 31 reviews
  • 21 likes

Excellent service

published

These guys did , in less than 24 hours more than what link market services did in 5 weeks. Shares were located quickly, transferred to commsec and sold in less than a day Highly recommend their service

Transparency
5/5
Rates and Fees
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Probation from Commsec

published
Incentivised Review No
glenn a.
glenn a.

Probation remains:(

glenn a.
glenn a.

2022 still on probation
11/2/22 $till on probation

glenn a.
glenn a.

Now April ..(up 240/)
Turned 30k into 100k
No help from the bosses of cocksec.still on probation

Similar opinion? Write a review on ProductReview.com.au!
Forex & Share Trading Platforms

Find out how CommSec compares to other Forex & Share Trading Platforms

Know better, choose better.

Compare all
Nick M.
Nick M.Metropolitan Adelaide, SA

Terrible, incompetent customer service

published

CommSec is everything that's wrong with big banks. Large, disconnected from other divisions and sadly represented by young, inexperienced and poorly trained people unable to deal with their dissatisfied customers

Transparency
1/5
Rates and Fees
2/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Sammy B
Sammy B
  • 4 reviews
  • 3 likes

slow and delayed info. terrible

published

Commsec is so slow and delays info which has made me lose lots of money. Their notifications don't work and they charge a premium. Getting rid of it and moving to another platform

Transparency
2/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

DO NOT USE COMMSEC THEY ARE CRIMINALS!!

published

been trying to get my inheritance now from 6 month and still making me jump hoops!! it bad enough dealing with the loss then to have deal with these CRIMINALS

Transparency
1/5
Rates and Fees
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Shah M.
Shah M.asked

Please help me to improve my review so that it meets your standards and gets posted. I am happy to comply with all your requirements

Thanks

Shah

No answers
Shah M.
Shah M.asked

My last review was not published and no reason has been provided

Would appreciate your feedback as to where I failed to meet your standards on reviews as I was objective factual and to the point- nothing discrimination false or aggressive

Thanks

Shah

No answers
Daniel K.
Daniel K.asked

Saddened by commsec.
Is there a better way?

1 answer
David J.
David J.

ANZ in fact everyone is better than commsec

See all CommSec questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.