CommSec

They promise to open an account online and ready go next day, but commsec decides to shut access during the most volatile days on the stock market and unable to trade, thus hogging all the cash and shares. When it mattered most this new provider has already cost me 2 thousand dollars including time wasting sorting out bank branch visits with… Read more

incorrect id as requested and the drama went on an entire day. Yes, the frustration was such that hundreds of 000s of $ were immediately removed, the account closed and all shares just bought were transferred away from commsec. I cut my losses and move on. How has this bank become the most precious and expensive bank in the world?! Poor aussies...! Sure thing it was all resolved, just a little too late and with far too many dramas. If you are looking for someone to make it difficult and leave you in the lurch, go commsecbank, their staff just works there, they can't help you.

I have been trying to navigate the application system to join Commsec. When I was almost there, my wife and myself visited the local branch to confirm our details. Great service until they rang Commsec. The Commsec rep was spectacularly rude and caused us to walk away from the process. Customer service. What?

They lost my shares!! A company I invested in was delisted and the shares transferred to another international company. Commsec could not locate the shares and flat out refused to try.

Today, I was fortunate enough to be on the receiving end of exceptional customer service. I have not seen customer service like this from any company for many years. To begin the “I will ring you back” option from CommSec was amazing. I had some issues with my CommSec application (to the point of pulling my hair out) that Tyler B looked into for… Read more

me. Tyler was exceptionally knowledgeable and patient in helping me understand the different options and requirements of me to finalise my application. Tyler was so supportive, helpful and accommodating, she offered prompt and efficient responses to all my enquiries, proactive problem-solving, and a high level of professionalism. There was prompt and efficient communication and I appreciated the quick and helpful responses to my questions. Tyler was very responsive and efficient, an absolute subject matter expert in her field. I thank both CommSec and Tyler B for an exceptional customer service experience.

Excellent service – Commsec have been wonderful to deal with. I was put in a situation where I needed to change from another broker with very little notice. The Commsec staff (3 in particular that I know of) went well above and beyond in ensuring that my application and supporting documentation were processed extremely quickly and made a process that should have taken 25 days take 4. I cannot thank them enough for their kindness and support.

A solid trading platform with good customer support – Contrary to the flood of negative reviews here, my experience with CommSec has been overall positive. I only access CommSec via a web browser, so cannot comment on the phone app. I actually like the "bare-bones" design of the web interface. It's utilitarian sure, but has all the information and functionality I need, prices are provided in real… Read more

time, plus there is the bonus of Morningstar ratings on most securities. I have found it is generally quick and easy to phone through for customer support. Support staff have been patient and helpful. Security protocols are robust. I have used a couple of other trading platforms. CommSec is the best.

Would not reccomend at all. Very confusing user interface. Signed up and created an account. Made my first purchase and was unaware of where I needed to make the payment to. Received a call from commsec who were chasing up the payment. After a complicated phone call I gathered I needed to set up a clearing account. I did this within 24hrs and… Read more

transferred the money to that account, the money was debited and I was under the impression all was good. But now commsec have cancelled my account which has also blocked access to the clearing account which still has my money in it. The customer service on the phone is extremely unhelpfull.

No end to problems with CommSec. Sometimes the website works, sometimes it doesn’t. Dealing with international stocks is a mystery to me and their staff. Very awkward app. Wish I had never met them

Very poor experience trying to sign up. I attempted multiple times using both a company and a personal account, and the online system simply does not work. The application process never completes or processes properly, no matter which method is used. Trying to get support or even make contact for help is a complete waste of time. There is no… Read more

meaningful assistance available to resolve what are clearly system faults. For a company operating in financial services, this is unacceptable.

The platform appears poorly designed and not user-friendly, especially for something as basic and critical as account setup. If CommSec can’t manage a simple sign-up process, it seriously raises concerns about their ability to manage clients’ money.

After reading other reviews and experiencing these issues firsthand, I’ve decided to walk away and look for an alternative platform. I wouldn’t recommend CommSec based on this experience.

charge too much for transaction, the most expensive one I'm aware of so far. Extremely high charges for international shares. Plus, poor communication re late settlement fee which I was charged $500. Transferred all my shares out to other brokers who also secure and CHESS sponsored and much much cheaper. CBA ripps people off. Not recommended at all.

Be factual they said - ok. The Commsec site is trash. It shows you in profit on the dashboard until you 'launch' the app which shows you at a completely different amounts. You can't trust the site. You can't use the site. It is a debacle.

Two decades with CommSec. Not anymore. Repeatedly get “Insufficient funds” on limit orders while cash sits in their own linked settlement account (cleared, sitting there ~45 minutes). The platform only recognises the balance after multiple re-logins, by which time the market has moved and the trade’s gone. This has happened several times. Calling… Read more

doesn’t help: the first minute is ads, surveys, and “respect our staff” lectures before you reach anyone. That’s 1990s plumbing pretending to be premium. I’m a CommSec One client and still can’t trust basic cash-to-order synchronisation at the open. Broking should be execution first. If you want reliability and real-time funds recognition, choose another broker. just not sure where that would be, what you gain from one broker you lose on another (and they know it)

Yesterday, I called for simple question and gentleman on other end, hard to understand he apologise and in end locked my account.without reason horrible service.will change over anyway

Still on hold — I’ve been waiting for 35 minutes to speak to someone. CommSec might be fine for retirees who have time to spare, but for investors, time is money.

Fairly user friendly. Negatives: expensive brokerage and the international share trading platform is a joke. Cant buy microcap shares if the price is under $5USD or company value is <$300million. My money, my choice CBA

I’m new to the commsec trading account. I purchased $1909 in shares and I thought it was coming out of my account. Days later my account was suspended. I called they told me that I had to transfer $249.00 to get it unsuspended. Nor I didn’t realise they sold my shares and apparently the 249.00 what I owed them. I never closed my account and now… Read more

I’m out of pocket. I’m disappointed as a cba customer to have been treated like this. I will never purchase through commsec. A big F From me. I can see why their reviews are poor.

Absolutely appalling: describes CommSec. I would award them no stars if possible. They are incompetent and should have their trading licence revoked. They stuffed me around for several weeks when I tried to do a very simple off market share transfer. Their staff are ignorant and useless, they are of no help and do not even know how to do their job… Read more

or help customers. I had to repeatedly contact them by phone and email to demand they sort out my simple requests, and still they obfuscated and delayed me. Frustrating is an understatement! Stay away from CommSec at all costs! What a debacle of a company.

A few months ago I received a letter to say my partner's estate was owed a refund. As the account was no longer active I set up a commbank account in the name of the estate (specifically for this transaction). I have given the details of the account to commsec and have not had any response in over two weeks to my request. Am I being scammed by commsec. The response is pretty ordinary.

Was a member 25 years very poor treatment recently, tried to fix an issue, they just hold your money and were reluctant to help. Very poor treatment after such a long time.

Locked out because a finance company making millions in profit still uses antiquated sms for authentication that kept resetting webpage when went to copy the code into platform. Then get message account locked out with "Call us Monday to Friday to unlock".

Okay Commsec is basically stuck in the 1990's. Tried to setup a SMSF account and of course my accountant was useless. So I filled out the forms, and they said you needed to go to a CBA office to identify yourself. Well firstly I live in the country, so most branches are closed and the closest one was only open 4 hours a day M-F. Now, i know of… Read more

systems in other banks that can do "realtime" ID verification without you leaving your office or home. But i had to leave work to get to this branch. Anyway, my ASIC register did not have my "middle" name so they would not accept my ID. I had to get ASIC to update this and then send it back to the bank (thx Accountant) and even then i had to call the bank to verify that I own 100% of the Trust shares, which clearly stats this in the DEED and the ASIC document i sent them and I had to reaffirm my address. Well, that's on my Driver's license that i physically showed to a bank staff member and my documents I also took with me. I felt like an idiot.

Anyway, after all that fuss I started to question if commsec is actually the place i want to put my Super Funds through. I found easier and cheaper trading tools that actually allows me to get online within 24 hours.

Keep going commsec you will be broke at this rate.

One of the poorest finance apps on the planet. It’s comically bad. Register several times for an account that you cannot access. No chat help facilities available. Great achievement for 2025

My spouse operates a Commsec account and I have authority from to operate the account. Recently postal advice was received advising that to avoid a $1.95 impost Confirmation Notes could be forwarded by Email. An unsuccessful attempt was made to access the account and request the Confirmation Notes be Emailed rather than posted. That appeared to be… Read more

impossible. Telephoned Commsec and waited for 25 minutes enduring cauliflowered ears and went through the customary identification process. In the end I was told only the account holder could enact this request. I can buy and sell shares to over $1million dollars at any time but unable to request to have Confirmation Notes emailed the registered email to save $1.95. Rather bizarre. Can now fully understand why the Commonwealth Bank being the master of Commsec is hated with a passion. Leadership [not the sharpest tools in the shed] is non existent in this outfit

Not a user friendly website and App. Very confusing layout and no interactive real-time feedback prevents the user from handily knowing instantly when an order has been bought or sold successfully. Additionally, there is no real-time warning to let you know that your linked transaction account might have low funds at the time you are placing an… Read more

order and that any lack of funds will result in CommSec selling any unpaid shares without your permission within 2 days of placing an order Plus a $100 fee.

CommSec smuggly retort to this by saying the customer is in the wrong and they should have read the fine print in the terms and conditions (who knows where this is).

This is ok but doesn't change the fact that the Commsec website and app are outdated, not keeping with modernism and it is just a glorified Excel spreadsheet with poor feedback loops to the customer.