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Compass Pools
4.6 from 152 reviews

Reviews

4.6

152 reviews
5
(132)
4
(4)
3
(2)
2
(2)
1
(12)
  • Value for Money
    4.7 (101)
  • Cleaning & Maintenance
    4.8 (102)
  • Product Quality
    4.8 (103)
  • Return Claim MadeYes (0) · No (103)
  • Warranty Claim MadeYes (3) · No (102)
  • Purchase Type
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Happy Customer

Happy CustomerHunter Region, NSW

Love our amazing Compass self cleaning pool.

published

Living under many trees, a self cleaning pool has been perfect. It's been 6 months since install and we are so happy with it. Compass were amazing with their service and installation. We would highly recommend a Compass self cleaning pool to anyone.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so much for your review, leaves sure don't stand a chance with the vantage self cleaning system.
Roll on Summer and happy swimming !!

Happy Customer

Happy CustomerHunter Region, NSW

  • 2 reviews

Great service from start to finish

published

With a young family our pool will be used through Spring, Summer and Autumn. Low maintenance was a priority for us and the in ground cleaning system is fantastic.
We will have many years of fun and relaxing for the entire family.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Having the Compass Self cleaning option in your busy lives would absolutely be such a great help. How fantastic.
We are so very pleased to hear how happy you are with your pool. Keep swimming and making amazing memories in you Compass Pool

Grant B.

Grant B.Hunter Region, NSW

Beautiful quality that is self cleaning!

published

The pool only just went in and its winter at the moment, but during summer it will be used every day without a doubt. This pool is self cleaning, Except for the odd leaf I have to scoop off the top this pool looks after itself.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so much for your review Grant, I know you will get countless great memories from your beautiful pool.
don't hesitate to contact us at any time if you have any questions, welcome to the Compass family !!

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kman

kman

  • 2 reviews

Bring on Summer!

published

We did a lot of research before deciding on going with Compass Pools Newcastle. From the initial meetings and quoting stage, throughout the install and the handover, the whole process ran smoothly and the staff went above and beyond.

We are very pleased with the way the final product looks and especially the way the in-floor cleaning operates.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Happy pool owners

published

Putting in a pool is no small undertaking but the team at Compass Pools were wonderful to work with from start to finish. As always, with such big projects there are complexities along the way but these were dealt with quickly and efficiently. Our time frames were met and the pool was ready for summer fun. We are delighted with our new Vogue 7.15, fitting perfectly in our tight backyard (we weren't sure it could be done!). The Vantage in-floor cleaning system is brilliant! Keeping the pool looking great with minimal maintenance is a daily gift, summer or winter.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Kendall Long

Kendall LongHunter Region, NSW

  • Verified customer

So lucky to have our pool.

published

I have never had a pool and the whole process with Compass from start to finish was great - we have honestly truly loved having the pool, the best decision we have made and get a lot of use out of it - more than we thought we would. It is very easy to look after with the automatic self cleaner. Our family and friends really love it - and we just love looking out to it in the yard. We have had it for 4 years now and would highly recommend Compass Pools.

Cleaning & Maintenance
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Review collected in partnership with Compass Pools

  • Verified customer

Backyard Oasis

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools

John and Pam Collins

John and Pam CollinsHunter Region, NSW

Fantastic Compass Pools

published

From the time we decided to purchase our Compass Pool we have been very impressed with the professionalism they have shown from start to finish.
We received quotes from other companies but product did not compare. If we aren’t in the pool every day our grandchildren certainly are. Thank you Compass Pools.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

John & Pam, thank you so much for trusting us as your pool builder, and for your wonderful review. We are thrilled that you and your family are getting such enjoyment from your beautiful Compass Pool !

Shirley Greg

Shirley GregHunter Region, NSW

Forty years and two husbands later....

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools
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now we have our resort

published
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so very much Bob & Sue for your glowing review!
we are so glad that you are enjoying your Compass Pools home resort. We are always here to help so give us a call at any time and we will be right there to assist.

Kristen Tiananga

Kristen TianangaHunter Region, NSW

  • 2 reviews

Best investment we ever made!

published

We use our pool everyday through the warmer months. We opted for a self cleaning pool system so our pool is so easy to maintain. It does all the cleaning for us. It has been the best investment because it really does take care of itself and we just get to enjoy using it.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Kristen thank you for your wonderful review, we are so happy that you are enjoying your Compass self cleaning pool, it really is a magical system. Have a great day !

Skillo

SkilloHunter Region, NSW

  • Verified customer

I had a Compass Pool installed 25 years ago. Cannot recommend their in floor cleaning system highly enough.

published

I think I only vacuumed it 4 times in 20 years, the in floor cleaning system did it all. It made having a pool so much less work. No creepy crawlies & hoses, or no robotic cleaners to wear out in about 6 years.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Hi Skillo thank you for your awesome review, Compass Self Cleaning is definetly a must ! Who wants to be vacuuming, and lifting equipment in and out every time you want a swim. Keep enjoying your pool !!!

Review collected in partnership with Compass Pools

Baz B.

Baz B.

  • 2 reviews
  • Verified customer

Brilliant service

published

We couldn't be happier with our pool from Compass Newcastle NSW. From start to finish they ran it like a well oiled machine. Pool is easy to maintain. Love it

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Awesome news Baz, keep enjoying your beautiful pool !

Review collected in partnership with Compass Pools

Job well done.

published

Compass managed a difficult site and an equally difficult installation remaining professional and courteous throughout. The handover was thorough and helpful and the follow ups appreciated.
Thanks we love our spool !!

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
1 comment
Compass Pools
Compass P.Compass Pools

Thank you for your wonderful review Dave, so glad that you are loving your pool and that we were able to help you get the great result ! enjoy

grahamandjo

grahamandjoHunter Region, NSW

  • 2 reviews

So pleased we chose Compass

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you for your review graham and Jo, so glad that you are enjoying your self cleaning pool!

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Karl_M

Karl_MGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy and enjoyable life with Compass Pools (16 years and more)

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
SLA

SLAVictoria

Compass Pools Melbourne - Exellent!

published

We just love our new Compass Pool. From beginning to end, every single person we had dealings with from the signing of the contract to the dig and installation, we would highly recommend. The pool looks amazing and the in floor cleaning system is brilliant. Thank you Compass Pools Melbourne for respecting my home during the installation process.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Disgruntled

Disgruntled

  • 2 reviews

Our pool has broken and you shut your doors with no service available. It’s Summer and you’re a pool company. Seriously

published

Product has been great for the first 6 weeks but something has broken and to my dismay closed the business for 3 weeks. No service number to call ??? It’s Summer

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Very good self cleaning pool.

published

We purchased a self cleaning pool from Compass Pools Airport West. The infloor cleaning system is excellent - I don't have to clean the pool other than a brush down now and again and emptying the skimmer box. The service from Compass Pools Airport West was very good. The salesman John was honest and upfront about the product and cost- and everything promised was delivered. I highly recommend Compass Pools Airport West and their product.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Jeff

JeffBrisbane

Most disappointing is being kind.

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
2 comments
Compass Pools
Compass P.Compass Pools
Jeff
Jeff
Page 1 of 8

Questions & Answers

Mary F.

Mary F.asked

Hi.
How much is the x trainer in the 7.2 length, with self cleaning and no extras?Cheers

1 answer
Compass Pools
Compass P.Compass Pools

Good morning Mary, if you have time today I would love to have a chat with you about ball park pricing and assist you with any other questions you may have. Our Number at Tomago is 02 4964 8322
Thanks Mary
Laura

Rhonda

Rhondaasked

I need a new filter for my compass spa, the side of my spa, the plastic has broken away, where can I get one please

1 answer
Compass Pools
Compass P.Compass Pools

Hi Rhonda, your local pool store should be able to assist you. Having said that you can also contact your Compass dealer and they will be able to suggest the best thing for you. Have a great day !!

Jon G

Jon Gasked

How did you decide what colour to choose for the inside of the pool? I don’t want the colour to be too dark blue but at the same time I don’t want it to be a “wishy-washy” colour that looks grey. I want it to be an inviting Mediterranean blue. I’m interested what colour you chose?

2 answers
Compass Pools
Compass Pools SydneyCompass Pools

Atlantic is deep blue ..... Pacific is a rich blue ...a softer blue is Evolution and more your Mediterranean blue ..... Hope this helps

Martin
Martin

We choose the Evolution which is more grey blue. I suggest looking on the website or even ask your sales person to see if you can have a look at a pool that someone has built in your area.
Compass are outstanding and should be more than happy to help.

Get an answer from our members and Compass Pools representatives

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