Compass Pools
- compasspools.com.au
- ✓ Verified company
192 reviews · Statistics
- See all reviewer photos
Amazing Service, Great Pool
I spoke with Xavier from Compass Pools at the Pool and Spa show in early Feb 23. I had a site visit the next week and a contract to review the following week. The pool went in as planned in June and it was completely operational in 5 weeks! The pool-install team where highly professional and I felt very confident with their level of knowledge and diligence.
The infloor cleaning system has been a delightful bonus. The pool is always "swim ready". I also have the Evo i17 heat pump and have had many swimming days already, which is outstanding for early Nov in Melbourne.
It was a pleasure to deal with the team at Compass. Many thanks for the great customer service and a great quality product.
Love our pool and after sales service
Great company to deal with. We have had our pool in for 8 years but can always call and get help with any problems or questions
- Return Claim Made: No
- Warranty Claim Made: Yes
- Purchase Type: Pool
Just what we needed
Highly recommend Compass pools. Amazing design and colours. Process was a bit long, but weather was a bit tricky at times and we didn’t mind as was built in winter ready for summer.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Can’t believe I waited so long to install a pool that is like the one I have installed
This pool heater is fantastic. Why did we wait so long?
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Author stated being incentivised for this review
Find out how Compass Pools compares to other Pool & Spa Shops
Know better, choose better.
Compass Pools are Good but after sales service of Fluidra is appalling- Compass you need to fire them!
Compass - you have great pools however you have teamed up with a real LEMON , the company Fluidra. It is the worst organisation I have ever had the mis pleasure of dealing with. Please fire them to give your product the credibility it deserves.
Couldn’t be happier
I couldn’t be happier with the Sanctuary 8 installed by compass pools. Attention to detail was important to me and they certainly didn’t disappoint. From sales to the finished product compass were informative, and thorough in their approach and final result. They tailored to my needs and were flexible where it counted.
The finished product is amazing and I can’t speak highly enough about their infloor cleaning. Is has made the scary side of pool maintenance so much easier.
Lastly the after install care has been nothing but seem less. Compass
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
The Best Addition To Our Home!
We love our Vogue Compass pool, using it daily through summer. The in-ground cleaning is a must - 5 minutes scooping leaves is all it takes to have a sparking pool.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool and Spa
Great after sales service
Easiest pool to maintain that I have ever owned and when a small issue arises Compass are very quick to respond and resolve.
Paul our service technician is prompt, polite and spends the time to make sure everything is running perfectly.
I wholeheartedly recommend Compass pools for excellent service!
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool and Servicing
Still a fantastic pool
I had an issue with a crack appearing in the fibreglass pool after about 20 years. The crack was about 90mm long in a vertical direction roughly on the water line. It was too small to cause an actual leak. Compass Pools were very good. They sent an engineer to determine whether or not it was a structural problem. Then they sent a fibreglass pool expert from interstate to reinforce the area behind the crack and to fill the actual crack. They were really very helpful and I was grateful for their service. I am not sure whether or not it was an act
... Read moreual warranty issue but their attitude was more like how can we best help each other to solve the problem. I assisted the process by cutting the concrete from behind to expose the back of the pool for them. I would have no hesitation in recommending Compass pools.- Return Claim Made: Yes
- Purchase Type: Pool
Find out how Compass Pools compares to other Pool & Spa Shops
Know better, choose better.
First time pool owners
We have had our first Summer with the pool, surprisingly low maintenance as the self cleaning system does all the work for you, pool always looks crystal clear. Compass pools were great to deal with and Paul was very helpful making videos for us on the operation of the pool.
Thanks to Paul and the rest of the team.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Love our pool!
Extremely happy with our Compass pool. Very easy to maintain and great for the whole family, especially popular with the grandchildren. A special thanks to Paul for making sure that everything was perfect. Would definitely recommend the Compass brand to others.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Love our compass pool
We purchased our pool 22 years ago from compass pools Melbourne!
We have been very happy with it and have so much use out of it!
Love having the in floor cleaners as it takes away the stress of having to clean the pool!
The shell is still in perfect condidtion.
We highly recommend this company and the pool!
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Find out how Compass Pools compares to other Pool & Spa Shops
Know better, choose better.
Perfect Pool
When we recently built our new home we chose Compass Pools Melbourne because their BI-LUMINITE™ pool finish and in-floor pool cleaning system was, in my opinion, far superior to any other pool company that we investigated, and I am Structural Engineer with 35+ years experience in the construction industry. Plus we had a pool installed by Compass Pools Melbourne at our previous home 25 years ago, and it is still performing perfectly. During the installation process the Compass Pools Team were extremely professional, cooperative and met all time
... Read moredeadlines and the final product is top quality. Even through the Covid19 issue they have gone out of the way to be helpful. I have no hesitation in recommending Compass Pools Melbourne if you want a quality product that will bring so much fun for all the family.- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Absolutely love my pool, greatest investment ever .
Been using my pool practically on a daily basis between November and March and not just during the heat of the day but at night as well which helps me sleep through those hot nights. So glad that I invested that little extra for the self cleaning option as this has made manually cleaning the pool obsolete.
- Purchase Type: Pool
We love our pool!
The team at Compass Pools Melbourne were professional and easy to deal with. From quoting, to install and after sales service, we could not be happier.
The in floor cleaning system is a godsend and allows us to spend time swimming instead of cleaning. Highly recommended.
- Purchase Type: Pool
Questions & Answers
We are installing a compass pool with heating and deciding whether to include a pool cover. Wondering what experienced pool owners think? Is a cover a necessity? I notice in a lot of compass pool photos there seems to be no covers?
Hi Jenny. Our compass pool is about 20 years old and I think we have had about 3 pool covers in that time. I am just about to order another as the old one has delaminated and partly fills with water making it very hard to roll the last bit off the surface when rolling it up. We are in Melbourne and yes you must have one. We now have a heat pump so even more reason to keep the heat in. We use the Thermotech with 4.5mm foam sandwiched in between plastic fabric of some sort. They are not cheap. It also had wind edging which is also must if your pool is at all exposed to wind otherwise your cover and roller will be sucked up and sent to the neighbours. In the past we have used Sunbather to supply the covers but I found their customer service not great these days. I am about to try Daisy instead which will be about $1000 cheaper although I will have to install the eyelets myself. (Not a problem for me now that I own an eyelet tool because Sunbather would never come out and replace the coroded brass eyelets. I replaced them all with stainless steel which does not corode).
The only other thing I would mention is that, if possible it is good to get a pole pocket stitched in which runs just behind the leading edge draw rope eyelets. Over time the leading edge loses its stiffness and the stitched in plastic pole/conduit keeps the leading edge stiff so that the corners do not pucker up when drawing the cover on. Its not an apparent problem until the cover gets a bit older.
Good luck
Wow. Thank you Topfield1 for a fantastic response. We have worked with Daisy pool covers for a a lot of years and they are extremely helpful and a good product.
Hi We are installing a compass pool and I notice with a lot of pool images there appears to be no pool cover. Just wondering what pool owners think regarding having or not having a pool cover? Is it a necessity?
Hi
With the recent rains, my pool water level is above the skimmer box. I couldn’t see any overflow hole or pipe from the skimmer box. This compass pools was installed by Inspire Pools Toowoomba.
Thanks
Hi Leo729, thanks for your question.
The answer depends on the setup. If there is a sand filter, it should have a backwash line. If there is a cartridge filter there are a number of ways the pool could have been plumbed to allow water to drain.
We recommend you discuss this with Inspire pools who installed your pool and setup the system.
Sincerely,
Compass Pools Australia
Get an answer from our members and Compass Pools representatives
Details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.