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Compass Pools
4.6 from 164 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (111)
  • Cleaning & Maintenance
    4.8 (112)
  • Product Quality
    4.8 (113)
  • Return Claim MadeYes (0) · No (114)
  • Warranty Claim MadeYes (4) · No (111)
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Gail H

Gail H

  • 2 reviews

Outstanding Result !!!

published

Craig George is such a professional. His work is outstanding and he goes the extra yard for you. He also has a great team of guys working for him and contacts for anything extra you may require. I gave him an almost impossible timeline and he came through to the day. I would not hesitate to use Craig again, as I have already for other landscaping and contouring that was needed on our property.

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  • Verified

New Compass pool installed by Gordon Avenue Pools!

published

Love my new Compass pool from Gordon Avenue Pools, very happy with the advice regarding selecting a pool and color chosen. So far it has been a great experience with quality products and excellent service!

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Fabulous Addition to Our House & Lifestyle

published

Our Compass Pool was installed in August, 2019.
Throughout the Build and Installation process we were kept updated and openly discussed our options when any issues occurred (Rock !!!)
Even after a few teething problems with the Hayward OmiLogic System, we have been able to enjoy our Beautiful Pool almost all year round...
If you get a chance, the in-floor cleaning is a "Must"....

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No problems for a decade with our pool

published

Our Compass pool has been in for over 10 years and the pool and the self-cleaning system have been trouble free. The cartridge filter system is not so good and we are going to install a sand/glass bead type unit.

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Maureen J.

Maureen J.Central West, NSW

Awesome pool builder

published

My daughter is nearing the end of her pool installation in Bathurst NSW.
Craig George has been nothing but outstanding since day one. We made it a bit difficult for Craig at times, however, he helped work us through it and nothing was ever too much trouble. Craig and his entire team have done their absolute best to give her a pool that her entire family can enjoy immediately. I thoroughly recommend Craig and Compass Pools if u want a trouble free experience when thinking about a new pool.
Thank you Craig x

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  • Verified

Compass Pools - outstanding service

published

We have just had a 8 x 4m pool installed by Compass and cannot falt their service from the sales team, through to the project management team and of course the installation crew. Cannot say that it went totally smoothly (we hit rock) but I can say that everything was handled with the utmost professionalism and care. Highly recommend!

Incentivised ReviewNo
1 comment
Compass Pools
Compass P.Compass Pools

Thanks so much Craig, definitely pool weather now! Enjoy your Compass pool

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We are in heaven thanks to Compass Pools

published

We have had a wonderful 7 x 4m pool installed by Compass. The company have been amazing, nothing was too much trouble and they were honest, reliable and we felt so comfortable in their capabilities. We loved all staff that we were blessed to meet and are just so happy. We are picky and did our research, comparing many pool companies and products. We are really pleased with the work and the quality of the pool and the recommendations they suggested. We have already been swimming in it and it's only October! We highly recommend Compass Pools for everyone.

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CC Sydney

CC SydneySydney, NSW

  • 2 reviews
  • 5 likes

Shame I couldn't get a Compass Pool

published

We wanted to install a pool. Our choice came down to Compass Pool or Leisure Pool. We chose the latter. That's simply because the sales from Compass Pool Sydney was so arrogant. He refused to come a second time because he said he is so knowledgeful that he don't have to come back to explain. It is a shame, I did like Compass Pool's colour range, structure of the pool and the in floor cleaning system. Unfortunately, I just can't see how I can work with a sales that stop me from signing a contract. If the first person you meet from the company could be so unpleasant. I don't know what is the rest of the company would be like. I would hate to find out when they have got my money.

Incentivised ReviewNo
Return Claim MadeNo
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2 comments
Compass Pools
Compass P.Compass Pools
CC Sydney
CC Sydney

The sales was Sam G...

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James

JamesGippsland, VIC

Great pool, great company. A stunning asset, a great addition to our life style and trouble free.

published

Our second self-maintaining Compass pool. Endless horizon and stunning all year around. Compass have remained in touch providing complimentary service and assistance. I couldn't recommend the pool and Compass more highly. Trafalgar, Gippsland.

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Cassandra R.

Cassandra R.Hunter Region, NSW

Soooo in love with out pool

published

The self cleaning system feels like we are cheating, it seems too easy to be true, as summer approaches we will be living in out pool cooling off in our luxury hassle oasis.

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Compass Pools
Compass P.Compass Pools

Thank you for your glowing review Cassandra, owning a compass self cleaning pool really is sooo easy, enjoy your Relaxing summer Afternoons by the pool !

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Mark A.

Mark A.Victoria

Compass Pools Amazing Service

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  • Verified

Legends of the pool world!

published

We are so thankful we chose Compass Pools, Newcastle to install our pool. From start to finish they made the whole process super easy. We highly recommend these guys for their quality product and fantastic customer service!

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Compass Pools
Compass P.Compass Pools

Thank you so much steph for your wonderful review! So hglad that we were able to make the process easy for you, summer is just around the corner, happy swimming!!

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Happy Customer

Happy CustomerHunter Region, NSW

Love our amazing Compass self cleaning pool.

published

Living under many trees, a self cleaning pool has been perfect. It's been 6 months since install and we are so happy with it. Compass were amazing with their service and installation. We would highly recommend a Compass self cleaning pool to anyone.

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Compass Pools
Compass P.Compass Pools

Thank you so much for your review, leaves sure don't stand a chance with the vantage self cleaning system.
Roll on Summer and happy swimming !!

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Happy Customer

Happy CustomerHunter Region, NSW

  • 2 reviews

Great service from start to finish

published

With a young family our pool will be used through Spring, Summer and Autumn. Low maintenance was a priority for us and the in ground cleaning system is fantastic.
We will have many years of fun and relaxing for the entire family.

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Compass Pools
Compass P.Compass Pools

Having the Compass Self cleaning option in your busy lives would absolutely be such a great help. How fantastic.
We are so very pleased to hear how happy you are with your pool. Keep swimming and making amazing memories in you Compass Pool

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Grant B.

Grant B.Hunter Region, NSW

Beautiful quality that is self cleaning!

published

The pool only just went in and its winter at the moment, but during summer it will be used every day without a doubt. This pool is self cleaning, Except for the odd leaf I have to scoop off the top this pool looks after itself.

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Compass Pools
Compass P.Compass Pools

Thank you so much for your review Grant, I know you will get countless great memories from your beautiful pool.
don't hesitate to contact us at any time if you have any questions, welcome to the Compass family !!

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kman

kman

  • 2 reviews
  • 1 like

Bring on Summer!

published

We did a lot of research before deciding on going with Compass Pools Newcastle. From the initial meetings and quoting stage, throughout the install and the handover, the whole process ran smoothly and the staff went above and beyond.

We are very pleased with the way the final product looks and especially the way the in-floor cleaning operates.

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Compass Pools
Compass P.Compass Pools
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Happy pool owners

published

Putting in a pool is no small undertaking but the team at Compass Pools were wonderful to work with from start to finish. As always, with such big projects there are complexities along the way but these were dealt with quickly and efficiently. Our time frames were met and the pool was ready for summer fun. We are delighted with our new Vogue 7.15, fitting perfectly in our tight backyard (we weren't sure it could be done!). The Vantage in-floor cleaning system is brilliant! Keeping the pool looking great with minimal maintenance is a daily gift, summer or winter.

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Kendall Long

Kendall LongHunter Region, NSW

  • Verified

So lucky to have our pool.

published

I have never had a pool and the whole process with Compass from start to finish was great - we have honestly truly loved having the pool, the best decision we have made and get a lot of use out of it - more than we thought we would. It is very easy to look after with the automatic self cleaner. Our family and friends really love it - and we just love looking out to it in the yard. We have had it for 4 years now and would highly recommend Compass Pools.

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Compass Pools
Compass P.Compass Pools
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Backyard Oasis

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John and Pam Collins

John and Pam CollinsHunter Region, NSW

Fantastic Compass Pools

published

From the time we decided to purchase our Compass Pool we have been very impressed with the professionalism they have shown from start to finish.
We received quotes from other companies but product did not compare. If we aren’t in the pool every day our grandchildren certainly are. Thank you Compass Pools.

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Compass Pools
Compass P.Compass Pools

John & Pam, thank you so much for trusting us as your pool builder, and for your wonderful review. We are thrilled that you and your family are getting such enjoyment from your beautiful Compass Pool !

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Page 1 of 9

Questions & Answers

Ida H.

Ida H.asked

How do you Let a little water out of the pool?

4 answers
Adam Bell
Adam Bell

We have an overflow pipe in the side of the pool - I believe these have now been installed in the filter basket.

R Shannon
R Shannon

Dear Ida,

M
To let water out of your pool you need to alter the valve so the filter motor pumps the water to a waste water outlet and the you return the valve to the regular setting. You MUST turn the motor off before altering any of those the valve settings. I would suggest you contact a pool maintenance person to look at your pool because pool plants often have an individual setup of their pipes, motors, valves etc.

Regards,

Bob Shannon

Compass Pools
Compass P.Compass Pools

Hi Ida, you are best to discuss this with the company who installed your pool or your local pool technician as every install will be different.

Sincerely, Compass Pools Australia

jacqui w.

jacqui w.asked

Hi I am about to get a pool put in and still debating whether or not to put in a self cleaning pool or one that requires the use of a robotic cleaner. I live in Southern NSW. It is a compass pool about 8m x 4m. The cost is quite expensive first up, but then is it? Do you save money on maintenance if you go for the self cleaning pool?
Thanks Jacqui

1 answer
Jonno P
Jonno P

If the pool is in the open, not surrounded by trees then robotic might be an option. If you are anywhere near trees that shed leaves etc. or in a windy part of the state go the self-cleaning option, quality of life is more important than $.

Emilio M.

Emilio M.asked

Hi,
I’m trying to contact your dealer here in Toowoomba ,Qld but with no luck. The phone number posted on the web gives me a fax tone. Any good contact number I can ring? Thanks

1 answer
CC Sydney
CC Sydney

We are in Sydney so I think would be Compass Pool Sydney

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