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Compass Pools
4.6 from 130 reviews

Reviews

Review distribution

5 star
112
4 star
4
3 star
1
2 star
2
1 star
11

Michelle Lake

Michelle LakeHunter Region, NSW

  • 2 reviews
  • Verified customer

Great pool, unbelievable self cleaning system.

published

Pool is used from August through May each year, has solar heating system.
Maintenance is changing scupper box bin and bottom basket every couple of weeks depending on leaves and clean cartridge filters every 3 months.
I do not own a creepy crawler or similar as the self cleaning system circulates water resulting in no algae or slim build up. I have not had to touch the pool surfaces only empty baskets and clean filters.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Hi Michelle thank you for your wonderful review! We are so glad that you are loving your pool. Have an awesome summer!

Review collected in partnership with Compass Pools


MsV

MsVGreater Melbourne (Inner), VIC

  • 3 reviews

Very Happy with our Compass Pool

published
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Glenn and   Sue

Glenn and SueWestern District, VIC

  • Verified customer

Relaxing

published

Our compass pool is the best family project we have ever done , knowing it is there for a life time , making it self cleaning was our priority, It really does look after itself.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools

Gloria

GloriaHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Very happy

published

We use our pool almost everyday in the warmer months, cleaning the pool is very easy only takes 15min once a week, could not recommend Compass Pools highly enough as this is our second pool with them

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thankyou Gloria that is awesome to hear. We have a hot summer on the way, keep cool in your Compass Pool !!!

Review collected in partnership with Compass Pools


Jason and Candice

Jason and CandiceHunter Region, NSW

Best Investment

published

I would highly recommend Compass Pools. The entire team were a pleasure to deal with, sales, construction and handover. Nothing was ever a problem.
Our self cleaning pool is a dream, low maintenance and a beautiful addition to our backyard. It is used almost everyday during the warmer months.
We could not be more pleased with the final product.

Value for Money
Cleaning & Maintenance
Product Quality
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

That is so Fantastic to hear Candice & Jason, we are so glad that you are getting great enjoyment from your Compass Pool without any effort required !
Have a Super Duper Swim ready Summer !!!


PaulineJoy

PaulineJoyGreater Melbourne (Inner), VIC

A great investment ... love it!!!!!

published
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Simon

SimonHunter Region, NSW

  • Verified customer

Fantastic pool ready for summer

published

The team at Compass pools Newcastle were fantastic to deal with and delivered what they sold us, a self cleaning pool. No vacuuming required and always looks fantastic. We are ready for summer and the kids are really starting to enjoy it.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Simon what a great Summer coming your way, so glad you are loving your self cleaning Compass pool, always swim ready, that's what you want !! Enjoy

Review collected in partnership with Compass Pools


  • Verified customer

We love our Compass Pool

published

Our Compass Pool has been a fabulous addition to our family home. It is used frequently throughout the warmer months by all members of our family and provides a wonderful water feature throughout winter. Its definitely been money well spend. Its easy to maintain and very user friendly.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Hi Rebecca and thankyou so much for your fantastic review !! The hot weather is finally here, enjoy making memories in your beautiful Compass Pool !

Review collected in partnership with Compass Pools

Jason and Kylie

Jason and KylieHunter Region, NSW

Nothing compares to a Compass pool

published

Right from the moment we visited the display centre, through to the colour and shape selection and into construction and seeing the finished product everything was so enjoyable. The people at Compass are magnificent and so easy to deal with. If your thinking of a pool, visit Compass, nothing compares.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Wow Jason, thank you so much for that glorious feedback, we are so happy that you are loving your pool and making great Summer memories !!

Luke

LukeHunter Region, NSW

  • 2 reviews
  • Verified customer

Amazing Pool, Amazing People

published

It has been 3 years since we made the decision to install a Compass Pool.
Since then the pool has been trouble free. And most of all maintenance FREE (besides the odd chemical). In the 3 years I have never connected the vacuum hose to the pool.
Even now 3 years later the staff at Newcastle/Hunter branch are still happy to assist if there is a problem. We had a LED light fail at the 2.5 year point, and Compass replaced the light even though it was out of warranty.
Amazing people and an amazing product.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Luke thank you so much for your kind words! So glad you are loving your self cleaning pool. we are always here to help, have a great Summer !!

Review collected in partnership with Compass Pools


Luc and Michele

Luc and MicheleGreater Melbourne (Metropolitan), VIC

Great Service, Great Pool

published

We’ve just had a pool installed by Compass pools, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic, always clean and tidy.
Our pool looks spectacular! All the men worked so hard to get it done for us.
Compass Pools was always a phone call away with any questions we had and nothing was ever a problem.
Really happy with the end result of our pool, especially with the infloor cleaner
I would never hesitate to recommend Compass Pools to family and friends in the future
Thanks again
Luc & Michele
Pascoe Vale

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Cathyc

CathycHunter Region, NSW

  • Verified customer

New Plunge Piol

published

Compass was so helpful and patient as we worked out what pool we needed and how to fit it in.
We have ended up with the perfect plunge pool that works beautifully.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

So glad to hear that you love your Compass pool, great weather and great memories coming !

Review collected in partnership with Compass Pools


Bernadette

BernadetteHunter Region, NSW

  • 2 reviews

Great service, Great product

published

Extremely happy with our compass pool. The team were helpful and always kept us up-to-date with the process. The installation team were smooth and efficient. The floor cleaning system has kept the pool sparkling clean with very little effort. Can't wait for summer.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you for your review Bernadette! Summer can’t come soon enough. Our installation team are in a league of their own. I am glad you enjoyed the process. Happy swimming


Martin

MartinSydney, NSW

  • 3 reviews
  • Verified customer

What a great team

published

From start to finish I trusted the team at Compass Pools. Even under difficult circumstances they produced the highest quality of work. Can’t recommend them high enough. Troy and the excavation team went above and beyond. Thanks so much.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools

A and K

A and KHunter Region, NSW

  • Verified customer

Highly recommend compass pools

published

We use our pool a lot in the warmer months especially. Our kids are definitely confident swimmers from having our own pool at home. The pool is very easy to maintain and the in-floor cleaning system ensures it is always clean.
Compass pools were really great and professional to deal with. We would definitely go through the whole process with this company again.
A great investment for our family.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

So great to hear how much you are enjoying your Compass pool!
Having a pool at home definitely helps build the kids confidence, such a priceless investment, happy swimming guys !

Review collected in partnership with Compass Pools

D and J

D and JSydney, NSW

  • Verified customer

The Best & More.

published

Our pool was completed early April 19 and whilst we haven't had any swimming time as yet the whole construction experience was amazing. All trades involved were friendly/efficient and a pleasure to have around our home. We opted for the full self cleaning as we have large gum trees and I must admit that I was skeptical as to the claims - I was wrong - haven't even had to unwrap the vacuum hose and the pool is incredibly clean. I congratulate the whole team at Compass for far exceeding our expectations.
Roll on summer !!!

Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools


Amy

AmySydney, NSW

  • 3 reviews
  • Verified customer

We can't keep the kids out!

published

Being so close to our house meant we wanted a pool that always looks clean, with no ugly creepy crawling in it. It's a water feature as well as hours of entertainment for our children. The cleaning system is better than be could have hoped for. The pool is pristine clean and always looks great. Very happy with our Compass Pool.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools


Tw

TwSydney, NSW

  • 2 reviews
  • 18 likes
  • Verified customer

Wonderful Experience

published
Value for Money
Cleaning & Maintenance
Product Quality
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Compass Pools


Glen Osborne

Glen OsborneSydney Surrounds, NSW

Love my pool. Best thing I’ve spend money on. Great company to deal with. Friendly and helpful at Compass Pools Sydney

published

In the summer we used our pool daily, the kids just love to swim, even though they are teenagers.
Very easy to maintain our pool. Doesn’t seem to get very dirty at all.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Kelly R.

Kelly R.Hunter Region, NSW

Love our beautiful Compass Pool!

published

Can’t fault their customer service. We have just a 3 x 5 plunge pool put in our courtyard. Can’t wait to use it next summer! Very helpful and professional company to deal with.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Compass Pools
Compass P.Compass Pools

Thank you Kelly for your 5 star review!
We loved dealing with you also, and are so happy that you are loving your Compass pool !!


Page 1 of 7

Questions & Answers

Rhonda

Rhondaasked

I need a new filter for my compass spa, the side of my spa, the plastic has broken away, where can I get one please

1 answer
Compass Pools
Compass P.Compass Pools

Hi Rhonda, your local pool store should be able to assist you. Having said that you can also contact your Compass dealer and they will be able to suggest the best thing for you. Have a great day !!


Jon G

Jon Gasked

How did you decide what colour to choose for the inside of the pool? I don’t want the colour to be too dark blue but at the same time I don’t want it to be a “wishy-washy” colour that looks grey. I want it to be an inviting Mediterranean blue. I’m interested what colour you chose?

2 answers
Compass Pools
Compass Pools SydneyCompass Pools

Atlantic is deep blue ..... Pacific is a rich blue ...a softer blue is Evolution and more your Mediterranean blue ..... Hope this helps

Martin
Martin

We choose the Evolution which is more grey blue. I suggest looking on the website or even ask your sales person to see if you can have a look at a pool that someone has built in your area.
Compass are outstanding and should be more than happy to help.


Jane L.

Jane L.asked

Our compass pool is slowly losing water. Needs topping up each day.
We were told that maybe the seal around the hydrostatic valve needs replacement.
The pool was installed 10 years ago.
Any one else had this issue or has any thoughts before we dig up the pavers and surrounding area to the pool to start looking for the leak?

4 answers
Compass Pools
Compass P.Compass Pools

Dear Jane, leaks can be caused by a number of factors. The first step generally is to organise for a leak detection company to find the source of the leak. If you email us at info@compasspools.com.au we can put you in touch with the local dealer who can provide further assistance/recommendations.

Jane L.
Jane L.

Thanks for replying to my email.
We live in Port Vila, Vanuatu and the original company that installed our pool has changed hands and no longer offer Compass pool services.
The reason I was inquiring about the seal around the hydrostatic valve is because a friend who also had a Compass pool installed by the same company around the same time also had a "leak problem" which was resolved by changing the seal.
I am looking for help in sourcing this seal and will then hire a scuba diver/plumber to refit the new seal.
Thanks
Jane

Compass Pools
Compass P.Compass Pools

Hi Jane, thank you for your reply, we have received your email and will continue our communication with you via email.

Sincerely,
Compass Pools Australia


Get an answer from our members and Compass Pools representatives

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