CompleX Kitchen

Purchased a Miele induction hob from them. It arrived and had a part that was loose and couldn’t be installed. We emailed them multiple times regarding their so-called warranty but have not heard back from anyone and there’s no number to call. Can someone please get back to us regarding order 131930？

Terrible Warranty Services – We bought two Built-In AEG microwaves and Multifunction ovens with an extended warranty but Complex Kitchen refuses to pay the repair cost. Please note that they are based in Hungary and with no services in Australia. My oven broke down and asked them to send someone to repair it but they asked to bring someone to fix it and send them the invoice… Read more

but refused to pay the invoice. Don't rely on their warranty or extended warranty as they mean nothing. Keep sending emails to them for four months and no reply yet.

Extra rack for Gaggenau Oven – Our Gaggenau Oven only came with 1 rack. Ordered an extra rack from Complex Kitchen. Good price (by Gaggenau standards) and came very well packaged and in reasonable timeframe. Satisfied.

Second purchase from ComplexKitchen – Thrilled with the first transaction i didn't hesitate to go to ComplexKitchen for another order. A Miele Steam Oven with Wifi and Camera. Who knew they came with cameras. The shipment arrived packaged exactly the same as my previous order, on a pallet with plastic, over bubble wrap, over particle board crate over factory cardboard box and… Read more

polystyrene. Almost indestructible packaging. Everything appears to be as planned and expected. Installation is not for several months, so i can't comment on performance of the goods. But as far as a retailer of appliances, I couldn't be happier. My job is procurement and i buy a lot of appliances. Nobody outperforms Complex Kitchens. I have one local supplier that is of equal performance, but different brands. I will continue to buy from Complex. And it arrived about a month earlier than forecast. And that was quicker than the local wholesaler promised.

Wow.....that is all – Electrolux white induction hob, shipped to Australia. I can honestly say I am so impressed. Ordered, reply states next communication will be on dispatch, yes indeed....7 days later received in perfect condition. The packaging....no way was this item in danger of damage. Absolutely will consider future purchases from Complexkitchen. 19 months on, still going strong and still looks like it's brand new.

No saving and terrible communication – There is no saving as FedEx automatically adds the GST and import duty to goods which negates the saving plus communication was terrible as no phone contact number to be able to speak with someone, I sent emails, and it took weeks for someone to get back to me.

Do not buy from these scammers – We have purchased a a cooktop early June and we still haven’t received our delivery email. We have sent many emails and haven’t yet got any response. Worse website ever. THEY ARE SCAMMEREERSSSSSS BE AWARE WILL CONTACT BANK.

Scam company and thieves – Placed an order for a SIEMENS EX975LXC1E Cooktop which I did not receive (Order ID: 11981). Have tried numerous times to contact but no response. It seems they only respond to negative reviews on this platform. Nothing but a disappointment. Complex Kitchens are a scam of a company and thieves.

Do Not Buy From Here – We purchased a Miele cooktop and had it professionally installed. It continually tripped out despite new parts and multiple electricians trying to repair. Complex kitchens assured us they would refund, however they are now not responding to us and it has been more than 6 weeks. They are now requesting that we pay for the freight and insurance… Read more

to send the faulty cooktop from Australia back to Hungary - even though the item is under warranty.

Do not purchase from them because if there is a problem they do not help and you lose your money. They take days, sometimes weeks to respond and the response is never helpful.

Worst company to deal with, complete fraud – They mislead and ship items incorrectly to save themself money. Do not buy from these scammers. Reported to bank already.

Sent me a faulty item and refused to refund – Buyer beware, don’t buy from these guys. I paid $1,680 + an additional $168 for Border Force to release a SMEG microwave. Product comes from Hungary. Product got finally delivered and is faulty. Will cost another $1,300 to repair. Complex Kitchens haven’t bothered answering all my follow up emails. Such a disappointment of a company.

Stay Away Scammers - if you do buy make sure you use PayPal – So it easy to see that these guys are grey importers. They are not authorised resellers. They will sell stock they don't have then try to source it. They will come up with all excuses on why it will take over a month to ship. Once you cancel the order they will try to make you pay a restocking fee, even though they don't have the item. When you… Read more

lodge a paypal claim they change their story and say they will refund the amount if you mark the case as resolved. Dont do that because you can't reopen the case if they refund your money.

Paypal are so used to these guys, Paypal refunded the entire amount. if you are silly enough to buy from these guys make sure you use PAYPAL.

Look at the other reviews for invoice fraud and extra taxes and duties.

Excellent Service – We purchased in excess of $20K worth of Miele appliances from C.K. and their service has been nothing short of amazing. There was a delay for some of the items which was caused by manufacturing supply chain problems. All the goods eventually arrived in good condition and were extremely well packaged. I would not hesitate in recommending them to others and would definitely buy from them again.

Dead appliance - 4 weeks since last communication from Complex Kitchen – Bosch induction cooktop worked the first night and then errored out the second night. As Bosch Australia do not recognise this import, their local service centre will not touch it. Complex Kitchen initially responded after a few days (funnily enough after I initially put a review on product review) and asked for photos to prove that it had been… Read more

wired in correctly. Photos were sent and 4 weeks later no response. We’re left cooking on a $30 plug in cooktop from Kmart.

Edit: after publishing this review yesterday Complex Kitchen immediately sent a private message (again this is 4 weeks after we had to send photos of the wiring). Their lovely response is this… “The unit is wired incorrectly, you or your 'electrician' linked all zones together. Please call an electrician who understands wiring diagram and try again. The unit is not faulty.” So let me respond. Firstly we did pay again for our electrician with 30 years experience to return to check the wiring. No issues. Remember the cooktop did work the first evening and then stopped working mid-cook on the second evening. If the wiring was incorrect the cooktop would not have worked in the first instance.

Secondly because Complex Kitchen completely blanked us we contacted Bosch Australia warranty (against what Complex Kitchen said to do)and paid for them come out. The wiring is correct but the unit has a dead processor (probably not the technical term but basically the central brain of the cooktop is not working).

So we’ve invested so far pretty much half of what we’ve we’ve paid for the cooktop just in repair visits let alone paying for a very expensive component plus another repair visit to instal. And we have Complex Kitchen sticking with their lazy brush off response that the unit has been wired incorrectly. It must be their go-to response for any warranty claims.

Great price, quick delivery and well wrapped – Couldn’t get white induction cooktop in Aus. But apprehensive at first but couldn’t fault the price and service. Super fast tracked delivery and there was no way to e packaging was breaking, solid wooden box!

Elegance and Functionality – We are enjoying the beauty, elegance, simplicity and functionality of our Miele induction cooktop. Waiting for a kettle to boil at friends’ homes now seems interminably long! We love the ‘Boost’ feature and the dual zone section of the cooktop. It also simmers really well. There are so many features we haven’t even used them all yet.

Purchase Nightmare - Import tax scam were you may be criminally liable with 15% extra charges for customer on delivery – Summary: Buyer beware this seller is deliberately avoiding tax and import duties on all items over $1000 (which is a GST payment threshold apparently). This amounts to 15% of the purchase prices which will be required to be paid by you before delivery. When you dive into the Q&A details on the website it details how this scam becomes your problem… Read more

when it goes wrong so please read these carfully. It is a bigger problem than you think because you end up being pressured to pass on dodgy invoices that under values the product meaning that you are expected to become implicit in the tax fraud process. So if you like living on the edge and don't mind the risk of a criminal record then this is the website for you.

Details: All seemed fine at beginning of purchase with courteous and prompt responses and updates, the only peculiar thing was a little detail in the purchase cost where a nearly $8000 cooktop is listed as $995 for the item and roughly $7000 for shipping. Once full payment was made actual delivery times blew out but this in some ways can be expected given Covid etc. After payment I asked may times for formal documentation for my purchase however none arrived. Unit one day I received confirmation the the item had shipped and was sent an invoice that stated a value of $998 and shipping $2551. This was strange, I continues to ask for an updated details that reflected the purchase but no response. Then the item arrived but was not delivered as it was being held for a customs check. Days later I received a request from the FedEx for all purchase details, invoices, bank transfer details, model number and weblinks. I sent all the details I had except for the dodgy invoice [Name Removed] from ComplexKitchen had provided. At this time I ask [Name Removed] again for an accurate invoice that reflected the purchase. [Name Removed] provided another invoice that listed the product price at $995 and and a shipping price of $6954. Things were not likely to go well from this point and didn't. I received a request to pay the unpaid GST and import duties amounting to $1345 and an explanation of how ComplexKitchen was systematically rigging its invoices in an attempt to avoid taxes and duties, and that they are now profiled so that nearly all of their high value (over $1000) will be checked and will require payment. I was also referred to a website which highlighted that purchasers who knowingly pass on incorrect information are liable for tax fraud, I was lucky in this case that I provided accurate information. To complete the story FedEx sent me an image of the invoice that was attached to the shipping consignment which listed a purchase price of $995 and a shipping price of $554..... I have asked [Name Removed] from ComplexKitchen to rectify the problem by either fully refunding my purchase or paying the outstanding taxes and duties. As yet I have received no reply from [Name Removed] except for a reminder that my goods will be destroyed by the shipping agent in 5 days if I don't pay these taxes and duties. [Name Removed] there is 2 days to go, I look forward to hearing from you.

Be careful! – Please be aware you MUST PAY Australian taxes, all orders over $1000 will have an extra fees for Australian customs, you are obligated to pay those taxes otherwise customs will destroy your items!

Bosch Induction Cooktop – We bought the 900mm Bosch induction cooktop through CK. The unit arrived via Fedex in a little over a week and I have never seen anything packed as well. The original Bosch box had additonal bubble wrap inside, then the whole cardboard box was bubblewarpped and placed inside a timber crate which was also bubble wrapped! No chance of the glass… Read more

breaking. It took some time to get a sparky to install the unit but once it was in it worked as expected. An amazing saving for a fabulous product.

Do not buy from these people – Purchased 2 years ago a Smeg induction stove for half the price. Had issues with the unit so contacted Smeg who stated they would not honour the warranty as the product is an illegal import apparently. Avoid ordering from this website at all costs. It will end up being more expensive in the long run paying for repairs.. Especially if the items are not compatible with Australian standards.. So disappointed.

Sold us a dodgy Miele induction top with item number scratched off – This site is dodgy. Purchased a very expensive Miele induction cooktop from them, on arrival it had its item number scratched off so I couldn’t register for Miele Warranty and is now broken and they won’t fix it. Getting quotes of over $1000 to fix. Don’t purchase from them.

Undisclosed Import Duty is Fraudulent – The Meile oven/ microwave was very competitively priced until I was informed by FedEx that it had arrived in Australia, and that I needed to pay nearly $500 duty in order for it to be delivered. I had no choice other than to pay this duty ( and checked other reviews to discover that other buyers had had the same dilemma). Once duty is added to the… Read more

selling price, the oven became no cheaper than if I had bought it at Harvey Norman or the like. I believe it is fraudulent to not make it clear to buyers that the price doesn’t include duty! Mark Dutney