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CPL - Computer & Parts Land

CPL - Computer & Parts Land

Physical store, Online store
1.6 from 188 reviews

See the Best Electronics & Computing Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(14)
(14)
(8)
(4)
(148)
  • Product Quality
    2.3 (4)
  • Return Claim MadeYes (1) · No (2)
  • Shipping
    1.0 (1)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (1) · No (3)


Leonardo A.

Leonardo A.

  • 2 reviews

Worst Experience In My Life

published

This is the worst store that I seen in my life. Really I don't understand how they are still opened. I was awaiting my item for 56 days when I discovered that they did not have my item in stock in no refund at all. Please don't buy anything in this store if you don't want to have trouble in your life. Trust me I am in shock what is happening.

Product Quality
Shipping

consumer

consumerGreater Melbourne (Outer), VIC

Dishonest business practices

published

Ordered on the first - payment failed
ReOrdered same day - payment accepted, receipt issued.
Update on the Second - order accepted, parts out of stock 2-3 day delay
On the 4th my bank confirmed payment
Update on the eighth - we only just received the money from 'payway' but now price change, you have to pay more....

Andrew

AndrewGreater Melbourne (Inner), VIC

Disgusting Customer Service - boycott this horrible business so they go bankrupt

published

Terrible communication, bad customer service. I'm pretty forgiving generally but I cannot accept this disgraceful business' customer service. Received email saying my order is delayed, can pick up on Monday (instead of Friday). Went in on Tuesday and was advised my order was cancelled and item sold to someone else because I did not pick it up immediately on the Monday. No email, no communication of any kind...so bad luck to me. They have lost another customer forever. I urge everyone else to do the same. There's plenty of other fantastic businesses out there that deserve your custom.

Customer Service
Return Claim MadeNo
Store LocationWest Melbourne
Warranty Claim MadeNo
Product PurchasedNothing, they cancelled my order!
See all answers

Integrity? What integrity?

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNotting Hill
Warranty Claim MadeNo
Product PurchasedBillion BiPAC 8700VAX-1600 Wireless Router
See all answers

Hats_Off

Hats_OffGreater Melbourne (Outer), VIC

  • 24 reviews
  • 7 likes

Customer service is dead at this place

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationNotting Hill, VIC
Warranty Claim MadeNo
See all answers

Evan

Evan

  • 2 reviews

Monitor went bad in 6 months, refused refund or replacement after several failed attempts at repair

published

Purchased a Dell U2718Q which broke within 6 months. Was advised to seek support from manufacturer directly, which I did but ended up being a giant waste of time as Dell have replaced my monitor with defective refurb units twice now.

After the 2nd failed attempt at repair, CPL laughed me off the phone when I asked for refund or replacement, telling me that my only recourse is with the manufacturer. This is not right for a (now) 8 month old monitor, especially one this expensive.

Don't be tempted by their cheap prices, it's not worth it for the terrible after-sales support they provide.

Product Quality
Warranty Claim MadeYes
Product PurchasedDell U2718Q

John

JohnMelbourne, Victoria

  • 2 reviews

Sold me a Defective Monitor, wont exchange or refund

published

As the title says, they sold me a defective monitor with dead pixels running through the screen but refused to let me exchange for another one. When I bought the item I've noticed the dead pixels straightaway so I returned to the store the next day to ask for an exchange but they basically told me to take it up to the manufacture and go through them. With me driving back and forth to the store trying to get an exchange I just gave up with them and I had to get my money back through the bank.

Will never buy from this company ever again


Avim

AvimMelbourne

  • 2 reviews

Had no problems

published

I've only ever used this store for on the spot, emergency purchases of power supplies or hard disk drives.
Been to both Nottinghill and West Melbourne stores.
Never had a problem.

Max00

Max00AU

  • 7 reviews
  • Verified customer

Absolutely Poor Service - Avoid Them

published
Corey

CoreyGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 1 like
  • Verified customer

Great range of computer peripherals at excellent prices!

published

The website is the main way of browsing stock. For the most part, the website was able to handle lots of searching, occasionally slowing down or not displaying pages at all, but when it finally did work, I managed to shop around for my graphics card. Great range, and prices were very good! I selected pick-up from Preston store. I had the GPU for about a week before it had issues, so I took it back. Within a few weeks of having it sent away to be tested, they replaced it for me with a brand new one. Customer service was good, although when it gets busy, there's only 2 guys on during the weekend, so I feel sorry for them. Having no issue with the GPU now. Would recommend this company to anyone.


Mads

MadsMelbourne

Great service

published

I went in looking for a charger in a total panic (going away 2 days later and really need the equipment before I leave) and although they didn't have the item they were really quick and found a supplier. Item was in the next day and there was no hassle and the price was reasonable. Really happy with the speed and kindness of the service! Thanks guys :)


Sam the Man

Sam the Man

  • 9 reviews

Good until something is DOA or faulty

published

Bought multiple items, UPS was faulty, organised a video of the fault, get told replacement waiting in store when I brought it back for DOA replacement was refused, even though they say 7 day DOA policy and faulty product after 3 days, they make MSY and centrecom look awesome in comparison


Didn't supply and refunded after 10 days

published

CPL was unable to supply the laptop that was advertised but failed to tell me. After 2 days, I discovered they were awaiting my instructions as the line was discontinued... but they didn't email or text me about this. Having paid money in the absence of credit card facilities, it has taken almost 2 weeks after paying them to receive a refund ... I should get that on Monday. Like reviews below, they repeatedly told me it was 1-3 days before I'd receive it, but we now have same-day bank transactions and they would not provide a copy of the bank remittance to confirm payment. They have had the use of my money for almost 2 weeks. They will not receive our business in the future.


Failed to 'deliver'.

published

Great price and service.

published

Great range, good prices, and service is great, especially Steve the guru! He is amazing, as are all the staff.

Muncle

MuncleMelbourne

  • 7 reviews

Nonexistant service obligation.

published

Woeful.
And I found out the hard way. Bought a $600 computer from them which after 18 months suddenly failed to boot and should have been covered by warranty. After ringing their service department I got told that the repair was none of their responsibility and that I should contact Gigabyte for any support.
I then contacted Gigabyte in Taiwan and after several days received their response. What they effectively told me was that they do not handle warranties in this manner and that I needed to pursue the matter through the store that I had purchased it from.
I then contacted CPL again via email but this time was completely ignored.
The salient lesson: Take your custom elsewhere.


Willie

WillieMelbourne

  • 4 reviews
  • 3 likes

all good until when there is faulty part

published

  • Verified customer

They sell stock they don't have

published

  • Verified customer

Ordered router for delivery only to be told 4 days later its out of stock

published

I ordered a Ubiquiti router and AP only to be told 3 days later that it was out of stock.

Terrible service.

Dont order from them at all.


Dimon

DimonSydney

  • Verified customer

No warranty from CPL, liars! Stay away from CPL!

published

Stay away from this company, because if your item will become faulty they will not replace it straight away, but instead they will send it to their supplier first to verify if its faulty and it will take 1.5 months before you can get a refund or a replacement. So in fact they simply resell product from other companies and have no their own warranty on what they sold. In best case you will wait 2 months before you will get any result.


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