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Con-X-Ion

Con-X-Ion

2.9 from 63 reviews · View Statistics

Reviews

  • Value for Money
    3.6 (32)
  • Transparency
    3.1 (30)
  • Customer Service
    3.2 (34)
  • Booking Process
    4.4 (22)
  • Vehicle Condition
    4.4 (16)
  • Received Booked Vehicle
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Easy and stress free

published

This service is so easy and convenient to book, customer device is efficient.. so grateful for this service as it allows me to have a stress free arrival to and from the airport with my little ones.
An affordable door to door service!

Value for Money
Transparency
Customer Service
Booking Process
Incentivised ReviewNo
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Kris in Brissie

Kris in BrissieSouth East Queensland, QLD

Scary driver would not use again

published

Driver was scary by tailgating cars on the motorway - he was right on their bumper - I thought we were going to crash and then he was speeding at 120 Klm hr in a 100 zone, I won’t use again!!!

Incentivised ReviewNo

Driver left me, I had to use Uber

published

I booked bus from GC airport at 20:00 7th December night. My flight was 20 minutes delay but had enough time to catch the bus. I was at the meeting point at 19:45, and waited 15 minutes but no bus came. I called office but it took 10 minutes to got someone answer me. The lady told me the bus driver has gone because my flight time was wrong. They kept saying that and no apology. I called the office today and the lady did not listen to me or even she told me not to angry!!, and then she hung off. I tried call the office again and no one answer again. I hope they will refund me. It used be OK, but I will never use this company again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
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  • Verified customer

No Refund No answers

published
Value for Money
Transparency
Customer Service
Booking Process
Incentivised ReviewNo
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Lance

LanceSouth East Queensland, QLD

Booking cancelled no refund.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
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Andrew

AndrewSouth East Queensland, QLD

Waiting for a refund

published

Had to cancel a trip on 16/3/20 due to the virus. I was told that I would receive a refund minus a $10 cancellation fee. After several phone calls and an email that I have so far not received a response too, I am still waiting. Food for thought when I go to book my next transfer.

Transparency
Customer Service
Booking Process
Incentivised ReviewNo
See all answers
Rachael

RachaelSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Shame, used previously but proven to be dishonest!

published

We had to cancel a transfer that was scheduled and were told we would have a refund in 7 days, it's now 5 weeks later and they are not responding to emails. When I call it now sounds like a foreign call centre with vague generic standard information being provided, "it will take longer" I am worried they are making excuses to keep everyones' money, so disappointing!!
The Office of Fair Trading has been informed and I would be wary before booking!

Value for Money
Transparency
Customer Service
Booking Process
Incentivised ReviewNo
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Mike M

Mike MSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Booking cancelled refund promised 1 month later no refund no reply to emails. We were long standing customers!

published

We had a trip cancelled on the 21st March 2020 and were promised under their terms and conditions a refund.
Were told due to CV19 staffing shortages could take up to 2 weeks by the operator.
When this did not happen we were then told it would take up to 1 month.
1 month has now come and gone and still no refund and no reply to emails to customer service and calls to the operators requesting same.

Be very careful of this company!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
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Craig J

Craig JSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

I am a regular user and normally its ok

published

Been using airport shuttle from Sunshine Coast for about 9 years now and although cost has steadily increased, so has cost of everything else. The drivers have been fantastic, without exception.
However my last run to Brisbane airport was abyssmal.
It was a day or two after national social distancing measures were announced and gee, imagine my state of mind to find myself one of 12 people loaded into a minivan (approximately 8 square metres), for a snug little 1 hour trip.......the thing that stuck in my mind were the two empty coaches parked up at the same muster point....huge fail on the corporate responsibilty chaps

Incentivised ReviewNo
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Luna

LunaSouth East Queensland, QLD

  • 5 reviews
  • 3 likes
  • Verified customer

Transfer that never arrived plus incompetent staff

published
Value for Money
Transparency
Customer Service
Booking Process
Incentivised ReviewNo
Vehicle TypeTransfer
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kazza

kazzaSouth East Queensland, QLD

  • 7 reviews
  • 9 likes
  • Verified customer

No Duty Of Care with this company

published
Transparency
Customer Service
Incentivised ReviewNo

Doesn’t care about your safety

published

I am currently sitting alone at 1.30am with all my luggage at the Carltex station where I was supposed to be dropped off at at 2.15am according to the information I got when booking my ticket. My pick up is not coming until 2.15. I am a young woman. There is no one here. I feel unsafe. I told the driver this and that I didn’t want to be dropped off but could continue on the bus and be picked up further down so I didn’t have to be alone at the gas station. He refused and dropped me off anyway with no regard to my safety or that the information given to me was incorrect.

Incentivised ReviewNo

Very easy, cheap and friendly service

published

Customer service was great, booked it at 11pm for the following day at 11am, for a ride from Highgate to BNE domestic.
Easy payment, Would definitely use again, third the price of taxi.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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not at all what I paid fo

published

crap service. paid $200 for ride private car noosa to Brisbane airport, got taken to race course where I had to get out and board over crowded bus to airport. nearly missing flight

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
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Rude Bus Driver

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
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Brett Warren

Brett WarrenSouth East Queensland, QLD

  • 2 reviews

Fare equality.

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeShuttle transfer service
Received Booked VehicleYes
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Brisbane Airport to Brisbane City

published

This is the second time I've used Con-X-Ion. Never had a problem. They helped me re-book when I had made a mistake. Great service. Online payment was easy. Driver was friendly.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
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Nice bus driver but bad decision making

published

Bus driver was nice and had a great pick up time but the issue is that they wait for people that are not there even though we are all told to be there 10 minutes before the bus arrives, its ridiculous, they should leave if no one is there out the front waiting!.

Incentivised ReviewNo
Unhappy

UnhappyPerth, WA

I am shocked by the rude behaviour of a driver and lack communication of customer care.

published

phoned and emailed the customer service and reported the incident.I received a letter with assumption for the drivers rude abusive behaviour. Such behaviour is never acceptable. no apology from driver

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
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Moffat Beach driver

published

Has a fantastic trip home after visiting Melbourne a wet busy unfriendly city .
I have to commend MICHELLE our driver. She was professional caring funny without being intrusive. Now that's a gift.!!!!!
Great ambassador for the Sunny Coast.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
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