Contigo AutoSeal West Loop Travel Mug Questions

Tracy1y · AutoSeal West Loop Travel Mug

I was given a contigo westloop 473ml red drink mug for any early Christmas present. It will not open when I press the button but will open when I take the lid off. I live in Australia, where can I get it replace with a proper working mug

Contigo DM 1y

Hi. Sorry to hear you are having an issue with your new mug. Head on over to our website and make contact with us and we will endeavour to resolve the issue for you. Link is as follows: external link

Lindylou583y · AutoSeal West Loop Travel Mug

My contigo west loop is not keeping drinks hot anymore. The outside of the cup is now quite warm when filled. Any ideas?

Contigo DM 3y

We are sorry to hear you are having an issue with your Contigo AutoSeal West Loop Travel Mug and would like to assist in resolving this for you. It uses a vacuum insulation to keep drinks hot (or cold) and would seem this vacuum is no longer working and hence the mug doesn't work as it should.

At your convenience, please get in touch with us via phone or email. You can find our contact details here: external link

We hope to hear from you and are keen to help with a resolution.

Marion9y · AutoSeal West Loop Travel Mug

Re the West Loop travel mug: Has anyone ever had trouble with water not flowing when trying to drink, even though you're pressing the "open" button and it's unlocked? This has been happening to me 70% of the time, then if I tip it up too far the water comes out of the lock mechanism instead. Two possible reasons I can think of are (1) a suction problem or (2) the open/close mechanism is not moving properly. It's not clogged up as I only ever put hot water in it. Just occasionally, the water flows quite well.

Linda 9y

I've had two Contigo Autoseal West travel Mugs for a couple of years and I've never experienced this problem. Maybe try removing the lid, flipping the lever that says "push to clean" and look to see if the small navy/black rubber seal is gummed up with build up. Wash it thoroughly with bi carb and warm water and click lever back into place.

Marion 9y

Thanks very much for your suggestion, Linda -- much appreciated. I tried it but it hasn't worked -- everything inside was really clean to begin with. But I did learn a lot more about my mug! I think my mug's problem is to do with the mechanics. I've discovered that if I press the "push to clean" lever, not inwards (to flip) but the opposite way, downwards towards the mouthpiece, and hold it there continuously, and then press the seal button, the drinking hole opens properly. But of course I can't do this when the lid is on and I want to drink!