Converse

Terrible customer service. I placed an order through their Australian website, and the parcel was delivered and signed for from some random person and it has now been subsequently stolen. I had not authorised anyone else to sign for or receive the delivery, yet the company has refused to take any responsibility for this. As a result, I am now out… Read more

of pocket over $130 for shoes I never received. The lack of accountability and support is extremely disappointing. Deplorable service.

Ordered off the converse.au site. I love the shoes Great shoes don’t get me wrong. They fit well etc and are priced really reasonably. My issue is with their shipping. They use StarTrack which is, in my opinion, one of the shipping companies with poor service. Each time I order from Converse I’m anxious because StarTrack are notorious for not… Read more

having good service and I’ve experienced issues with them making mistakes or claiming they attempted to delivery packages when they haven’t and so on. Again I’m riddled with worry every time StarTrack are handling my delivery.

Found an item I wanted, got to the checkout and it doesn't ship to my country, AND the product is not available in my country. If you're a foreign buyer don't buy converse, they only ship the left over slop to countries outside the US.

Very Happy – I was a little concerned after reading other people’s reviews but turns out i had nothing to worry about! I received my order within 2 weeks, in time for Christmas and got exactly what I ordered Thanks converse! My daughter will love them. Show details ·  1

Fast delivery, and easy return – My delivery of two pairs of converse came very quick. Had to send a pair back for exchange. Very simple process where I filled out a form and sent it back with the shoes. My replacement came less than a week later. I was also notified of the process at each step in the delivery. Very satisfied.  Show details

Fantastic range and great customer service – Great range of sizes and colours Items clearly marked Great specials which were well displayed and very visible Store items well organised Easy to find items Friendly staff Lots of room to move Nice music - not too loud Show details

-use caution when dealing with this store -misleading sizing. shoes returned immediately after trying on. -customer service determined shoes not in resellable condition and had scuff marks on the sole -customer requested photos of ‘damage’ as shoes never worn (only tried on and sent back due to sizing) -customer service advised they had already… Read more

returned shoes to me via post, despite my unsatisfied response. They provided picture of post with NO tracking number or item description -when I again questioned this as an unsatisfactory outcome Converse staff member became more unhelpful and placed blame on customer for condition of shoes -tracking email sent from the posting company a day later with the tracking number leading to customer further questioning honesty on shoe condition and actual times that shoes were posted. Very unsatisfied with customer service in their determination of shoe condition and their transparency around sending the shoes back and providing misleading annd inconsistent information on returning the shoes instead of making genuine attempts to rectify issue with customer. Will be contacting fair trading ombudsman

Said my shoes were sent, tracking shows them lost and even after communication from the transport and the tracking showing lost i have been left out of pocket and do not have the shoes. Do not buy online the company they use for delivery is terrible and you will be left without shoes and without money to buy elsewhere.

Super uncomfortable cardboard at the back cut through my skin every step destroys my feet and I blister for 1 week after wearing for 5 minutes. Super slippery in wet conditions and too narrow .. never again in my life. Cool shoes made by imbeciles.. Show details

I would rate this experience zero stars. The sizing for their shoes is extremely misleading and inconsistent. On top of that, customers are required to cover the cost of exchanges, which adds another $10.50 to your expenses. Many competitors offer free exchanges, while this company does not. When it comes to returns or exchanges, it feels like… Read more

they completely ignore you. I strongly advise future customers to avoid making online purchases from them. The quality of their shoes has noticeably declined as well.

It seems that Converse Australia do not fully address customer feedback and negative reviews. It might be beneficial for customers to escalate their concerns to Converse Global HQ.

This could prompt them to take meaningful action regarding their distributor, helping to safeguard their reputation and brand integrity.

Absolutely appalling customer service. I received an pair of boots that weren't the style I ordered. I had to email them more than five times to even get a response. There was absolutely no apology for the weeks I'd been trying to contact them without a response. The quality of converse has completed dipped too. I won't buy from them again for so many reasons. Show details

Paid for express delivery and they disrespect me – Paid for express delivery 1-2 business days. It's day 3 and still no shoes, why did I even bother? I just wish I can cancel and get a refund Show details

Poor quality control and generic responses in customer service not helpful – To contact customer service is tricky The generic response not good enough After explaining I received a new pair of converse as a gift and the first time wearing all the red dye from the sole has run into the white canvas the first thing you want is proof of purchase ? Are these not your branded shoes ? I’m asking for a follow up on the poor quality fault in YOUR goods as is my consumer rights

Standards have dropped at Converse – I was so excited with the new design of the chuck taylor in recent years, i.e. the cushioned sole etc, that I went out and bought three pairs which are now all falling apart within 1.5 years of purchase. I have done nothing different and have not trashed the shoes in any way. I've been buying chuck taylor's since the early 90s. I contacted… Read more

Converse and they have told me they can't do anything because I purchased through General Pants and David Jones. Converse don't even stand by their product. I won't be buying any more chuck taylors which is a shame because i've always loved the shoe.

Purchased a $50 gift voucher online in late December 2023.......still waiting – I purchased a gift card online late last year and have still not received it. The money was taken out of my account around the same time but no product has shown up. I have emailed Conquest Sports Pty Ltd numerous times with no proper response or solution on when I will receive the card. Conquest Sports have a contact number but upon speaking to… Read more

someone, they divert you to leave a message with their message service and you never get a call back. I am then forced to email them directly but they never reply. This is very poor service from a well established company. Steer clear of their online business at any cost.

DODGE, DODGE, DODGE – They sell products that are not available for start. Send load of confusing apologetic emails. After requesting the refund, another load of “internal” sort o emails will come! Most likely to delay the delivery. The discount applied on the purchase was withdraw à the parcial order wasn’t reached, making the remaining amount order be more… Read more

expensive that the original! Month past and the delivery still not completed! It can’t be more dodge or disrespectful company! SHAME, SHAME SHAME

I can not give it lesa than 1..…...why not? – They say 3 day delivery. So far more than two weeks and no delivery they keep on saying 7 days more. I am suspecting this is a scam site. I should of read these reviews first I am contact my credit company to get a refund on this suspected fake site. Never again fake Converse.

Where are my shoes – Its been over 10 days since I placed my order and they still have not shipped my order. They are not answering their phone due to the number of calls and they only way to get in touch is via email. Ive tried emailing them, they have not responded. Do not order for them....... About to cancel my order with them via paypal.

Not a shoe, a "comfort footware" – Converse shoes are a known brand, therefore they charge up to four times as much as the same product without a known brand, ie: Sneaks. If you wear the shoes, there are two points of difference between Converse and a lot of mass produced footware: 1) Assembly. Converse shoes are assembled with a thin layer of non-waterproof glue, meaning as soon… Read more

as you start wearing them natural perspiration from the foot starts damaging the sole inlay and inevitably rain or a puddle will contribute to the sole perishing away from the shoe. Some retailers claim to sell a secondary spray adhesive to stop perishing but this does virtually nothing since rain, puddles or humidity can happen at any time.

2) Sole. Converse shoes don't have one, so walking on footpaths leads quickly to a hole in the shoe about the size of an ovaloid 20 cent piece.

Although they look like vintage running shoes, they can't be marketed as such because running in them is not dependable past a few months. They are mislabeled as "comfort footwear" because they are low-irritation shoes with about the same durability as cheap, mass produced plastic slippers.

Shoe retailers move these McDonalds-style shoes every day, but they actually should be more concerned about the millions of pieces of discarded plastic junk they are creating. Converse, and it's major shareholders and parent company (easily referenced) create a low quality, high pollution product in Chinese industrial parks and completely overcharge above their wholesale price.

Right Box Wrong Shoe, delayed refund – I received the right Box with wrong shoes in box.. after notifying converse with Photos of proof, they wrote back requesting photos check 1st email already done. Advised they can not get that shoe.in to choose a similar price.. By this time the sale I bought them on didn't exist so there was no longer same price. It should have been same full… Read more

price value really of what they were. Requested refund due to no longer having a similar price on there site Didn't hear back from them Finally reported to PayPal due to this. 3days after PayPal reporting they replied adving they had been in contact with me and refund was going to be processed. If that was the case I should have been refunded by now, so no you were not in contact with me only after I reported you

Do not buy Online! Worst Customer Experience EVER – Ordered some Converse online, paid full price. 1 month of wear resulted in the shoes splitting along the seam. I work in an office an am not overly active so there wasn't much strain. Defects happen so was not upset about this. I contacted Converse Online. No ability to call so lodged a support request. 2 weeks go by and no response so I lodge… Read more

another enquiry. Another 2 weeks go by and no response so I lodge 3 more enquiries.

4 MONTHS later I receive a reply! If you absolutely must by Converse shoes, go into the store where you will actually get customer service.

Still waiting……still – Sent my purchase back for an exchange and was received by them five working days ago. Heard nothing, been sent nothing, they’ve responded to nothing I’ve sent asking when to expect the exchange. What a-paling service. First and last purchase from them at this point.

Worst customer service – Do not get the shoes online. They say it’s easy to return but keep in mind you have to pay for the postage to exchange as they don’t exchange in the store . Horrible business

Ordered on 10 January- 21 Days later & no shoes – Ordered shoes in store, as store was out of stock on 10th January. I received a shipping notification, however when I opened it it states that the item was not ready to be collected from converse and thus not shipped. I have sent 3 emails trying to ascertain when/ if the shoes will be shipped. No reply to any email in the past 21 days. No phone… Read more

number to speak to anyone in online Department. No way to seek a refund. This is possibly the worst customer care or service I have ever encountered. I don't think I have ever even written a complaint before- yet here I am. I will never buy from Converse again (not that a large company like Converse has any care about consumers like us). My daughter doesn't get her shoes, I'm out of pocket & all I have is generic email responses of "we will reply shortly".

GREAT WHEN BUYING NOT SO GREAT WHEN RETURNING – I purchased online a pair of Converse but they were too big for my granddaughter. Customer service was great for the purchase. Questions were answered. However I returned them on 30/12/22 through Parcelpoint which is and on their website but my return has not arrived and it’s been two weeks. I have contacted the courier and getting no where.… Read more

Have contacted Converse several times with absolutely NO response. Will never buy online from them again. No phone number and only emails but you could raise a ticket on your account for them but it’s not working either. Will be reporting to Fair Trading on Monday. I am seriously not happy at such an expensive pair of shoes being lost and no one caring.

Ship fast but sale tricks! Didn't honor discount code SS30 didn't need it bc I wanted the shoes. But fake offer is dirt! – Webiste was easy to navigate. But they played a sales trick on me by not honoring their discount code SS30. Show details

Definitely not no-slip soles – My converse sneakers look lovely and fit well. However, there’s a lot of hype about the slip resistance and superior grip provided by the diamond tread and special material the soles are manufactured from. As I’m writing this review currently recovering from surgery to plate a broken leg, I’m not too confident of these claims. There was no trip or stumble - straight slip only. The advertised claims are very wrong. Show details