4,485 reviews
AI reviews summary
Pros
Cons
Verdict
The service offers a wide range of authentic products at competitive prices, making it a viable option for those prioritising cost savings. However, delivery is consistently slow, often taking several weeks to months, and communication regarding these delays is frequently absent. This provider is best suited for non-urgent purchases where the consumer is comfortable with extended waiting periods.
It took a very long time to receive my order. After 4 weeks it was still sitting in a centre in Melbourne without any movement. The staff were promising to provide tracking information over weeks but nothing ever happened until I demanded my money back, then received my order the very next day. It should not have been this stressful, and I will never buy anything from Cosmetics Now again as a result.
Ordered a bottle of cologne on the 4/10/2026 and have yet to receive the order, the last update was Melbourne facility on the 10/10/2026. I’ve emailed and called. Messaged the number that texts you because calling goes straight to voice mail every time! and the automated message said they’d get back to me soon this was a week ago and still… Read more
nothing. Absolutely rediculous. This was a birthday present for the brother in law and his birthday has well and truly passed now. Never buying from this place again. Save your money.
Be very careful buying anything from these unprofessional people. I have chased my order multiple times and had no email response. The phone number does not get through to any real person just an unintelligent bot. I was promised a refund via an sms message but that also did not turn up. Despite ongoing requests for help with the order or the refund to be processed, i have heard nothing from this sham.
Reviews with attachments
My Lemon D'eau scent from Chanson Sicily is just what a hoped for. A fresh scent that reminds you of the Italian gardens. My experience with orders & delivery was quick & efficient. Thank you. I will be reordering! Loved the Thank You card too. A lovely touch. Show details
On two occasions I’ve ordered Hair Sealer Schwarzkopf. It’s a very good product and it’s a great price.. look forward to ordering more in the future thank you.
The store was easy to navigate and the range of products is excellent. Although the products are of excellent standard, the time of delivery is unacceptably slow and follow ups have been necessary to finally get what I purchased. The delivery service can't cope with the amount of parcels going through its system. This needs to be addressed… Read more
otherwise you will lose customers and by looking at some of the reviews, I can see this is already occurring.
I received product as i ordered exactly same. my daughter loved it. Delivery takes longer so i will follow up than they straight up give me updates and track the delivery Thank you❤️❤️
The customer service was fantastic and I received my order despite the longer-than-expected delivery. The follow-up emails and compensation for the delay encouraged me I will order again
I ordered product of after shave on 7th july and still shows in transit i was given a 13% refund but still hasnt arrived to date whilst i appreciate the small refund i really require a full refund as i shouldnt have to wait for 3 weeks for transit id really appreciate to get this resolved the customer service has been good but still i havent… Read more
recived my product and hoping this gets resolved thanks
7/8 i recived further email Veena S (Cosmetics Now) Aug 6, 2026, 16:54 GMT+10 Dear Fred The order has been cancelled & refunded, as requested. Please allow 2–5 business days for the refund to appear in your account. If you place your next order, please reply to this email, will refund it by 20% as a goodwill gesture for the inconvenience caused. And very sorry that your first experience with us has been so negative, it is definitely not the normal experience. We do hope that you feel that you can use our service with more confidence in the future
I was very satisfied with the purchase. Everything was perfectly fine and came exactly as it was in the description. There was no damage, although it did take long to receive the package about 43 days to arrive. It did made me reconsider if buying from here was the best thing to do because I did rarely get an update and there was no tracking… Read more
number, I was able to send an email which gave me reassurance because they answered quickly and gave me an update which made me feel a lot more better about the company professionalism. The tracking number did come as it reached the Melbourne warehouse and I was very satisfied to be able to see more updates on my package. I’ll be buying off this website again, keeping in mind it may take long to arrive. An advice I’ll give is if your buying as a gift buy 2 months or 1 month in advance. I hope this was helpful, tried to be as detailed and honest as possible.
I always been buying same products Shiseido bio performance cream with Costmetics Now, I trust the company & the delivery service is prompt. Show details
I took me a month to get it but I am happy with the product. Show details
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Beware! This company doesn’t answer calls, only text messages and never acknowledge who they are. I ordered a lotion for nearly a month now, the last email I received was at Melbourne warehouse already which was 3 weeks ago. I kept messaging and the only update I’ve got is to follow up with their team member. Very frustrating. I asked for refund… Read more
but the response is still the same, to check where my order is. It’s been a week since I requested for refund and until now nothing is happening. When I sent a text if this is a scam because no one acknowledgment who they are, text messaging stopped.
I bought this product but shipping takes 2 months without communication. The product came in my mailbox was broken.
I DO NOT RECOMMEND THIS WEBSITE. I done an order on the 3rd September 2026 it is now Tuesday 6 October. I have not received my order what so ever it still says the item is being processing. I have requested a full refund I have sent out email no response. I don’t even get a message back straight away either. They don’t even provide OVER THE PHONE… Read more
SERVICE. I was told someone will call me and then was told it’s just sms. I’m done waiting I genuinely feel like I got scammed completely I just had a procedure done too so the stress of this ontop of that is hard.
I ordered a perfume which had leaked upon arrival. I was offered a replacement so sent the faulty item back. They received my item then did not provide a replacement, gave me the run around for months and stopped replying to emails. Their contact number is a pre-recorded message that sends you to a text line, where again, I got the run around an no answers. Shipping is incredibly slow and their service is terrible. Avoid at all costs!! Show details
I ordered a fragrance on 13th August got my husbands birthday on 26th August. Today (22nd September), it had finally been dispatched. I could have shopped elsewhere and received in 4 days. I would never recommend this company! Show details
The perfume did arrive and I loved it. However I had to wait over a month for the delivery to be made which was really frustrating.
Latest follow-ups
Zero rating. Do not ship for 2 weeks after order.Promised refund and order as goodwill gesture. Did not deliver. Asked me not to leave a bad review.
Follow-up · Wish there was a zero star rating. Of course he lied, no sign yet (lol) of the promised "goodwill gesture" And I suspect it will NEVER happen. That's ok, I'm never going to shop there again, so bit of a moot point really.
Hello, we were reviewing customer experiences.… Read more
Cosmetics Now usually has a product at a reasonable price, that no other organisation has. The downside is that it takes so long to arrive, this time it took 5 to 6 weeks with no communication from Cosmetics Now, until they responded to my email as to the order I was waiting for, after 4 weeks. Show details
Follow-up · The delivery took far too long. There was no explanation as to why.
This company takes a long time to deliver. Unfortunately, they don't reply to emails, texts or even phone number is not attended which causes come uneasiness. I am waiting for two orders and hopefully they will arrive but will NOT use them again due to LACK of customer care response. Not good enough! Show details
Follow-up · I finally started to get responses to messages. Delay was very long and I had to cancel as it was nearly 2 months already from time of purchase and just couldn't get items in reasonable time frame.
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Positive reviews
I love my Mademoiselle Chanel Body Oil, it really was worth the wait, the Customer Support team was great, kept me in the loop with all the delivery details, very happy with my experience! Show details
Although l was concerned about the delay in receiving my package, the cosmetic now staff were wonderful & efficient in answering & following up my concerns …. Would recommend cosmetics now to friends
This order was a little more couplex than I expected as it took a long time to get here but I’m happy to say it has arrived I love the product it’s definitely helped with my swelling ankles The company was very helpful through the whole process as tracking took a bit to update Thankyou for your help and the product Show details
Negative reviews
I will definitely not buy from Cosmetics now ever again! The shipping was so slow it took a month to arrive! By the time I received my order I no longer needed it. I tried to cancel the order but after I made the request for refund they finally shipped the item! Buyer beware!
Extremely disappointing customer service – Still waiting for my order! I placed my order on October 3rd, and more than three weeks later, I still haven’t received my products. The last tracking update was on October 10th, and since then, there has been absolutely no progress. I was told my order would be dispatched by October 23rd, but that date… Read more
has passed and I still have no clear information about where my products are.
I have been extremely patient, but this is completely unacceptable. Customers should not have to chase a company for updates on orders they have already paid for.
At this point, I am requesting a full refund. If this issue is not resolved, I will consider contacting my bank to dispute the transaction and lodging a complaint with NSW Fair Trading.
Very disappointing experience. I would not recommend ordering from this company based on the lack of communication and unacceptable delays.
Cosmetics Now, are the worst customer support I have ever encountered. I would recommend that people not purchase anything from them. I submitted my Order #2550983 on the 19th of October 2026, I have repeatedly emailed them and messaged them with no response, just awful.
Recent reviews
I purchased 3 perfumes in September, one arrived late September the other arrived today and the third they are now saying has been left in a safe place ( which equate to it never arrived) the boxes only had one product in them - don't buy from them Show details
I placed an order 3 months ago for a cleanser, which i have still not received!! I have tried calling multiple times with no answer. No returned call or email. I will not be purchasing from this company again and would NOT recommend them!! Show details
Hello, we were reviewing customer experiences.… Read more