Cotosen
Verified100 reviews
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Scam rans by teenagers. build a web and nice looking cloths with AI, sending you a washed second hand cloths.at least they could use better second hand cloths to send so you could give it away to people in need and homeless guys. even they see the cloths as an insult. Show details
As a company you should represent your self and products better honesty is key, for example your images on the website versus what product shows up as are a far cry diffeent situation...... sizing on products should be more understandable when it says xl and its more of a boys medium it doesn't look good on you as a source to buy good clothing and… Read more
gear from. I'd definitely just buy my car hart stuff from carhart or farm and fleet next time. Very very very misleading company as a whole keep your lies to your side of the ocean please there enough bull crap here already. I won't be revisiting your site for anything else after this purchase and I would advise anyone to just pay more for the American made items.... they cost more because they are worth more .... capt. Hindsight speaking.
Scam scam scam How does this business sell trash that looks nothing like its pics. Ai generated and thread hanging out thin trash material, looks like leather in their pics but mad from thin colour material Show details
Reviews with attachments
I got scammed and I want my money back by cotosen.com – I want my money back. I got scammed by Cotosen.com. By doing a reverse image (plagiarism) search through Google image, I found that Cotosen used images of high quality clothing as used by farfetch.com, celebsleatherjacket.com, walmart.com, ouku.com, amazon.ca, farfetch.com, and yorkloves.com. The shirt I received was not at all like the quality… Read more
of the one I had purchased from their website.
I want a refund for my purchase of Men's Outdoor Vintage Colour Henley Collar XL Khaki Shirt, which was sent to my address in Australia and had the price as $29.99 plus delivery of $10.99 to be a total of $40.98, but when I looked at my bank records it showed I had paid $60.68. When I discovered this I found the price had quoted was in US dollars, even though they advertise in Australia and the faulty shirt was sent to an Australian address, and when I look in Orders on their website it still says $29.99 (no mention of the currency) even though their address is in Hong Kong and my bank payment records shows it was received in Kent County Great Britain. I discovered in my reverse image research using google images, that I could have bought the same shirt from aliexpress for $AU39.13 including delivery, and I am tempted to place this order to see if it is as described instead of the one I got from cotosen.
The shirt is useless. There is a white mark about 4cm long on the front of the shirt, it looks like a trace of bleach, the button holes are not holes and it is impossible to button up the shirt, and the dye on the shirt is very blotchy.
Moreover I cancelled my order on 01/01/2023 the day after I had placed my order and two hours (14:39) before they sent me an email at 16:35 to say the shirt had been shipped. I did this after reading so many bad reviews of Cotosen.
I will continue to request reversal of my payment made to them, through the process called Transaction Dispute by my bank, and as a precaution I cancelled my debit card, please see the reviews below which describe them as a scamming company.
I got email replies from them, possibly because I send all email correspondence to my bank, and first Norman of service at cotosen.com offered me a voucher for $11 (unclear if this is $US or $AU), and when I asked for their address to send it back to them for a full refund, I got a reply from Arganda Jen, with an offer of a partial refund of $8. I have not yet got their address to which I can return the shirt, and they are not responding to any more emails from me.
And I wonder if their Hong Kong address is correct because when I look up the address on your website it is Unit 17, 9/f., New Mandarin Plaza No 14 Science Museum Road, Tsimshatsui, Kowloon Hong Kong, but I can only find Import Genius as the occupants.
And when I dial +85253479176, which is the phone number on their website, I always get a recorded message saying "The number you have dialed cannot be reached at the moment. Please try again later."
And I found another 3 addresses for Cotosen as being in Wan Chai, Hong Kong Island, Hong Kong where they also trade as Topin Trading, and Room 1501, 181 Queens Road Central, Grand Millennium Plaza, Hong Kong, where they as Fashionicon Trading Ltd (is it a con in fashion?) and another in Santa Fe California 90670 (as recorded by bbb.org see below)
When I did a search of Cotosen reviews I found an extraordinary range of negative reviews which reported them as a scamming organisation from:-
1. au.trustpilot.com 2. productreview.com.au 3. sitejabber.com 4. 99consumer.com 5. scam-detector.com 6. de-reviews.com 7. bbb.org [https://www.bbb.org/us/ca/sant-fe-springs/profile/online-retailer/cotosen-1216-1633982/details#all-alerts] 8. reddit.com 9. Watchlist Internet (based in Austria) [https://www.watchlist-internet.at/] 10. scamadviser.com 11. quora.com 12. YouTube Cotosen scam
And 17track.net, the tracking platform they use, also has a terrible reputation, as being used by scamming companies.
Kind regards,
Garry
Stay the hell away – Absolutely pathetic company order two shirts and didn’t get what we asked for stay the fk away from these people
- +6
No true what they showing on the photos and description. Avoid this business – Don't trust this business, do not order from this people, I ordered a genuine sheepskin jacket and when I received it was just very bad quality synthetic fabric, doesn't looks like a fake sheepskin at all, totally different from the photos and from the description at all. It was supposed to be a dark brown genuine sheepskin jacket, the one I got… Read more
is look like orange recycled plastic bottles fabric and totally different from the one from their website the photos showing, poor quality plastic belts with different and cheap zips. Also missing the buttons underneath the pockets to close it. No logo on the shoulder pocket, the belts are just small plastic strips attached in the front of the collars and same for the bottom part. I asked for the refund and the only offered me less than 40% of the value I paid. It is really rubbish what I received, stay away from this people. Very disappointed and dissatisfied, stay away from this business.
Bait and switch! – What’s you see in the picture is not what you get total deception. What I ordered was a pair of dress boots size 14 what I received was looked like a boot for a woman very slender boot couldn’t get half my foot in . I will never order from their site again its not worth how long you have to wait for it but it’s the total dissatisfaction and… Read more
frustration of what I have received. The picture on right is what was in their site and I received a woman’s slender boot that looks nothing like the picture even the color of the boot is not the same!
Recent reviews
Absolutely abysmal quality. Shein on steroids. The fact that more companies like Cotosen are allowed to advertise shonky products online in Australia just shows our reluctance to do anything about it. Don’t buy from here. Show details
The worst company i have dealt with online. Waited a whole month only to receive the wrong order and they promised me a measly $50 refund which I have been waiting for over 3 weeks for. Avoid these scammers! Show details
I've been scammed – I bought some clothes from here for my sons birthday gift in 3 weeks I purchase this in 21 Jan upon my order it said your product is in progress an will take 7 days to dispatch 2 weeks later they send me an email saying my order has just been recieved in there warehouse an will be shipped within 10-25 days I'm so p*ssed off I email them wanting to cancel my order an wanting a refund. DO NOT BUY FROM THEM
BEWARE a complete scam – Complete scam The products are junk and nothing like the photos on the website. There is no procedure to return and customer service can not be contacted Place a review and they reply in minutes with generic response claiming your issue has been resolved when it hasn’t just so they look good to other readers. Don’t go near this site you’ll just lose your money!!!
rip off – Cotosen ripped me off. They won't answer messages. PayPal got me refunded. Do NOT buy anything from Cotosen This Arganda Jen company representative was not accepting messages. From: Ryan L <ryan> To: ryan<ryan> Sent: Monday, December 9, 2024 at 04:12:58 PM PST Subject: Re: Order Confirmation - ID: 30885241030151 Please let me know the status of my refund eventually Pay Pal got me a refund, but bot my return shipping cost
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Fake, crap, rubbish!!!! – Zero fucxxxg robbery should not be allowed fake poor quality, i tried to cancel my order after reading reviews. Karma is coming for these waste of oxygen.
Complete fraud. Look elsewhere – Zero stars if I could. Be warned, this company is a complete fake and rip off. They got me at a moment of weakness, not helped by their flashy website with all fake pictures. I received products that were so poor quality (complete fakes) and even completely different style shirts to what I ordered on the website pictures. All products went in the… Read more
bin. This company is a fraud, and would not be allowed to trade in my home country. It’s also obvious they use AI to do their customer service and interactions, as well as fake positive reviews. Don’t be fooled…. just close the website and go somewhere genuine.
Never order from this company – 1 star only so I can write this review. Never ever buy off this website. I ordered 2 mens black shirts, when they finally arrived they were nothing like I ordered. 1 shirt was even blue and orange in colour. I have made several attempts at emailing and trying to return items, with absolutely no response. This company is nothing but thieves, who… Read more
take your money and deliver completely different goods. $100 of my money that I'll never see again, not to mention I worked hard for. Utterly disgusting!!!!!
Appalling product and service – Absolutely appalling product. Dress arrives weeks after it was expected. Ordered a green dirndl. Top was green, skirt fabric was totally different colour than pictured, grey/black pattern instead of green/black. Apron was a brown colour, not dare green as pictured and shirt was missing completely. Returns link on website does not work. Finally… Read more
got a response to an email address I found on PayPal and was told I needed to cover return postage to china, which was going to be close to $40 for a $76 dress or I could keep the item and they would refund $38. Already paid $24 to get it sent here. Took 6 emails and being ignored and getting no assistance or acknowledgement that they sent the wrong thing. So either was I was out of pocket $64 for an unwearable and incomplete dress, or $62 off I accepted a partial refund. Do not order from them. Wish I had checked the reviews first.
Absolutely the worst company to deal with – Absolutely the worst company to deal with. The clothes are rubbish and when I tried to return them, I got an offer of a partial refund because they don't take returns. I'm still waiting for this refund to hit my account after almost a month and after several promises that the money has been sent. Yeah....pigs might fly. Terrible company. Stay right away from them. Show details
Waste of money – I purchased a suede jacket. It arrived with the sleeve cuff not sown and hanging. The buttons were coming off. It was as thin as a wind jacket. The product was not fit for sale. Don't waste your money with this outlet. Show details
Quality of the item is nothing like what is pictured on their website – Product looks nothing like the one pictured on their site. The quality is absolutely atrocious. I had to settle on a part refund which they of course were happy to give. Don’t buy from them. Show details
Steer clear from Cotosen – This organisation is horrific. On more than one occasion they have failed to deliver my goods. No refund was offered or given. They do not require signature for goods sent. They have appalling customer service. Do not ever use this supplier.
Bad service – I purchased several items of clothing and paid up front the parcel arrived with one item missing, I reported it to the company and they did reply saying the items were delivered after several emails they will still not accept the fact the Item did not arrive I will not buy from them again
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DO NOT BUY – The pants I bought from Cotosen were not fit for purpose and made from appalling fabric. The company described them as cotton - I would say they are extremely poor quality nylon. Cotosen are impossible to communicate with regarding returns- emails are non-deliverable. Just don’t buy anything from them. Scam. Show details
Not fit for purpose – Bought a pair of boots from Cotosen. They aren't fit for purpose. There are no eyelets in the boots, just holes punched through the extremely thin leather. The laces have already started to stretch and tear through the leather. Very poor. In future i will check the reviews before purchasing. Show details
(((Beware))) – What you see is not what you receive. The clothing is very low quality see through. Decided to order a jogging suit and I recieved the lowest quality clothing I've ever seen anyone sell. Their a scam, if you think this is a exaggeration go ahead and order and see for yourself. (((( Beware)))) Show details
Do not waste your money – I ordered 5 * 3xl Cargo Pants I received 5 * 4xl Cargo Pants It has over a week since I let them know, nothing has been resolved. The quality is not what is displayed in the photo, I should have read the reviews first. Show details
Not at all like the advert and the size is way too small for it's listed as – I ordered a Men's winter jacket from Costosen at a 5 XL. It arrive but the moment I took it out of the packaging, I could tell this wasn't a 5XL. It's small and tight. It's simply the wrong size and the material is oddly thin and flimsy for a winter coat. Just a rotten buy all around. Show details
BAD PRODUCT. BAD SERVICE. BAD PEOPLE – Avoid these con artists like the plague!! I cancelled transaction within 5 minutes of purchase after reading reviews. They sent items and took money anyway. 3 weeks and 20+ emails later they're offering half the amount it cost (after previously promising full refund). I paid £70.17 inc P&P and it will cost me £21 to return items to China. They… Read more
even offered me £28 partial refund if I keep their inferior product. What does that tell you!!?? Every email they send seems to come from a different team member. Its nothing short of legalised theft. I haven't even begun to mention their shoddy, inferior product. The photos they use are a joke. Watch this space for further updates. This claim "Governing Law. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the UK laws." can be taken with a pinch of salt. They are outside UK law. They also make the statement "We offer full refund if the order is cancelled within 24 hours of your purchase." Lies. This on their webpage first service@cotosen.com for support is a dead link. Each reply is from a different team member with a different offer.
Outrageous – I ordered a pair of fishtail back corduroy trousers. After a week or more I began to get emails apologising for the delay, saying they had an outbreak of Covid but were trying to source the trousers elsewhere. Some weeks later I received a parcel containing the most flimsy trousers, hardly fit for the charity shop and totally different to those I… Read more
ordered. I had spent something over £40 with carriage and the best I got from them was £18 compensation. This feels like legalised robbery and I shall never trade with this company again
How are they still operating :( – Only supplied 2 of the 6 items we ordered and they were the wrong size and wrong product. Disgusting company. The world is so expensive now, I cannot imagine adding to people's financial burden with this illegal nonsense they are doing Show details
China Quality – Just received my order and the clothing I received were not the quality I thought I would receive from the pictures and what appeared to be an American Company however after reading the reviews, and doing some digging I found out their products are from China and that explains the cheep quality. In short you might get the look but not the quality.
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