Cotton Box

Such a scam. Placed an order on 13/03/26, heard nothing for weeks. Emailed them and they said it was on back order. And it wouldnt be ready to be shipped till 15/04/26. Waited over a month with no update even after when they said they would send. Emailed again 23/04/26 saying to refund me. Then said it was on its way. No tracking. I email them… Read more

again and now they have finally shipped it and sent tracking. I don’t doubt the product will come faulty. Poor communication and will not be ordering from here again.

Ordered 2 x Blake Jute 4 Pack Placemats by J Elliot from Cottonbox. Order placed three weeks ago. There was no contact, not even a order confirmation. I contacted them after 2 weeks then I was told it would ship in 2–3 days but that was over a week ago and it still hasn’t been dispatched. Communication has been poor and I am still waiting for either shipment or a refund. Show details

They don't have any stock in store and are very vague about when it will actually be delivered. I ordered something and then they initially lied and said it would be shipped this week but then today told me I had to wait 5 weeks until it was back in stock. Currently waiting to get a refund. Really poor customer service and experience - do not shop with them. Show details

Very happy with Cotton Box. I ordered on a Saturday night and received it within 5 days in country Victoria with updates from Australia Post at all stages of the delivery. The items are exactly as advertised. I would recommend Cotton Box to my family and friends. Definitely would order from Cotton Box again!

Great range, prompt delivery – Ordered the goods and was a bit worried as there were several very negative reviews. However communication with Cotton Box through email was responded to fairly promptly, the goods dispatched in a timely manner and delivered as promised Show details

Ryan doll is just like the picture – the Ryan doll is cute. Just like the picture. the faces on the My friend dolls are good compared to others. there's no really noticable stitch lines through the face. Whereas other brands I've noticed often have stitch lines through the face

I really wish I had read reviews before ordering from Cottonbox (or should that be Rottenbox?). Ordered a quilt cover set, heard nothing for weeks, emailed them and they said it would be posted the next day. Waited another 2 weeks, still no delivery. I emailed again and the next day they cancelled my order with no explanation. Thankfully I… Read more

received a refund within a week. I ended up ordering the same quilt cover on Amazon cheaper and it was delivered within 2 days.

Do not purchase from this company. They advertise they are an australian company but they are selling stock they do not own. I was charged in usd, the bank charged me an overseas currency charge. Received an confirmation from an overseas third party called "Commissioner@hot0nlines.Com with an invalid tracking no. Cottonbox has not replied to my queries.

Would not recommend - very poor customer service. What they don’t tell you at the checkout is that only Cottonbox branded stock is actually in stock. For every other brand, Cottonbox orders your items from the supplier so you wait weeks for your item to ship and there’s no communication from them while you wait. I ended up emailing them to check… Read more

my order. They did email me back but were very slow. Also beware, if you want to return an item for change of mind, you have to pay return postage and they only offer a credit not a refund. Overall very disappointing. Will not buy from Cottonbox again.

No Communication! EXTREMELY DISAPPOINTING! – Ordered a new quilt cover worth $370. 11 days passed and never received, so I then followed up with them as to the whereabouts of my order only to be told it wasn’t in stock. “Why take my money in the first place?” Have since asked them for an immediate refund of my money and nothing. Extremely disappointed with their customer service and… Read more

would not recommend ordering from this company.

I will be seeking further legal advice regarding this company.

Dodgy – Inadequate valance/bed wrap and return period. The valances recently ordered proved to be ill fitting due to lack of measurement detail and really poor elastic. Because of your 7 day ridiculously short return products policy I wasted my money. And they won't accept returns if the package has been opened - is that even legal? Show details

Warning to others! – Do not buy from this company. They do not send the products & do not respond to messages. They took all my money & will not give me a refund! I have messaged repeatedly & now into PayPal to try & help me.

Terrible service & majority of order unfulfilled – Terrible customer service and experience. I placed an order for three items I needed. After two weeks no updates, I followed up twice. They said sorry for the delay waiting on stock from the supplier. Eventually after a month they said they posted one of the items and could not fulfil the other two. I would have cancelled the entire order had… Read more

I known the majority of the order would be unfulfilled. I would not pay $10 postage for a $30 product. I missed out the opportunity to purchase these goods from other websites that have now sold out. Never ever shopping on here again- I do not recommend it. So unprofessional.

No response on complaint – Hard to be objective about bad service. A combo set of king single sheets only carries One fitted sheet!! Now have to buy a flat top sheet. Weird advertising a combo is usually 2sheets, be careful of what you read. Show details

Order never came. No communication from website – I ordered baby linen and i never received any communication from Cottonbox. I had to chase them for weeks for the order. No replies to any of my emails. When they finally replied, they lied and said it was already sent. Two weeks later still no delivery so I asked for a refund and they agreed as they didn't have the stock anyway. I still have not received my money back. Show details

Inadequate valances and return period – The valances recently ordered proved to be ill fitting due to lack of measurement detail i.e. I ordered queen size for my queen size bed and because of your 7 day ridiculously short return products policy I wasted $256 !!!! Never again ! Show details

WARNING - Do not order with the company! – Do your research, I wish I did, I would have seen previous reviews. Placed order on 21st of the month and still nothing by the 8th of the following month. Was purchased as a gift, the event has been and gone, so response from Cottonbox with an ETA so requested they cancel the order. Still no response. Starting to feel like a scam. Show details

BE WARNED. COTTONBOX REFUSE TO ACCEPT RETURNS IF PACKAGING OPENED – DON'T SHOP THERE IF YOU ARE UNSURE. YOU WILL LOSE YOUR MONEY. I purchased King size Bedwrap by Linen House $65.95 + $10 postage King size bed wrap is NON-STANDARD (SMALL) size. Does not fit. The fine print is that they will not accept returns if packaging is opened. How can I find out the sizing is wrong without opening the packaging !! Took 3 weeks for delivery Show details

Not happy – Only part of the order was received, Cotton box kept saying it was on back order. It has been 3 months and still no bedspread. The pillowcases that came originally are worn out from use. Show details

WARNING - Wish I had seen these reviews before ordering – Ordered a set of sheets January 2022, was patient due to Covid etc...first follow-up Feb. they said the items were on Back Order. Followed up again today - March 27 - told the items won't be available until July 2022. Same items are still available on their website to order. I don't get it .

"WARNING" Cotton Box is currently under investigation by PayPal. DO NOT make any purchases from this seller – "WARNING" DO NOT purchase from this seller. Currently under investigation by PayPal. No guarantee given that purchases will be sent. Show details

Did I get scammed? – I ordered my item over 21 days ago (27/11th) and haven’t received any further information about whether the item has been shipped or not. I’ve reached out to customer service twice with no response. Do not buy from here.

Non responsive - do not order from this company – Do not order from this company. No response from them, no contact number, they won't respond to emails, you have no idea when your order will arrive if at all, they don't respond nor provide tracking information.

Slow deliver, poor customer service but decent product – Eleven days after I ordered and paid for 2 cushions (in stock), I sent an email asking for the status of my order. Got a quick response stating that my items would be shipped in the coming week. That did not happen. There was no change in the status for another 2 weeks with delivery finally happening in the 3rd week. That's 1 month to receive 2… Read more

cushions that were supposedly in stock.

For the better part of a month I wondered whether or not I had been scammed. Cotton box should have provided a more honest update about the expected delivery date (and an apology for the delay would have been nice).

Ultimately, I am happy with the cushions and if the communication had been better I would have been satisfied.