Cotton On

Five stars is not enough for the service I received today . I was going to shout out one staff member but I received outstanding service from every staff member I encountered . From the lovely male fitting room attendant to the various beautiful women in store my experience was remarkable . I believe this Brisbane city store was the best service… Read more

overall from any retail store I’ve visited in recent days weeks or months . Thanks to all these lovely people for making me feel so valued .

If you're female, there's a wide range of colours, styles and floor space dedicated to helping you find something that suits. If you're male, ypu cn go to the furtherest corner and choose from 1 of the 4 t-shirts, 1 of the 3 styles of pants or go somewhere else. Obviously gender discrimination doesn't translate into the corporate marketing world

What an absolute joke. I ordered items which havent arrived yet and after the order was placed everything went on sale. I asked if I could get the sale price as my items hadn't arrived yet and they said no because it doesn't fall in line with their policy. I told them I would just re-order and return the original one which I have done and they… Read more

seemed fine with that....

So I am getting the discount anyway? Do you not want to make life easier. Pathetic

⸻ I had such a lovely experience shopping at Cotton On in Westfield Southland! I picked up the Riri tank and I’m so happy with it. The sale was amazing and there were so many great pieces to choose from. The staff were really nice and helpful, which made the whole experience even better. They were friendly and welcoming, and happy to assist when needed. Overall, such a positive shopping trip — I’ll definitely be back! Show details

I was at the Rundle Mall cotton on and wanted an exact replica of these other jeans that I already had. As soon as I walked in an employee asked if i needed any help, i said yes then she said someone would come to help us and not even a minute later a lady came and looked at the jeans and was looking in their online catalog to find it. Although they do not stock those jeans any more I was very happy with the level of service they provided. Show details

Great Service / Quality clothing – Great service at cotton on Loganholme. Manager Bec a delight to deal with and all staff from that store thank you The clothing and the sales have been awesome spent so much money at cotton on as quality is great

Cotton On parcel for another person was delivered to our address (their name, our address on parcel). As it’s a week out from Christmas & may be a gift, I phoned Cotton On HQ incase they had ph no. of purchaser, so they could ph& inform purchaser. After 10mins on hold got generic message to use online AI chat and automatedly hung up on me. So… Read more

returning parcel to sender/Cotton On & intended recipient will wait extra time to receive, purely cos Cotton On (having already sent their item to wrong address) are too cheap to employ actual people to answer their phone!

Fine if you’re after cheap, mass produced, poorly made and designed clothing.. but if you ever need to return anything or deal with customer service for any reason, good luck to you. Half my order was refused a refund because the tags weren’t attached (they were) and there were ‘visible’ signs of wear (there weren’t). Another time my return was… Read more

‘lost’ but AUS post confirmed it was delivered. I’d love to see the organisational state of their return warehouse. The back and forth with Customer service, the delayed response, the need to repeat yourself 10000 times and provide them with information they already have access to (like item numbers, tracking numbers and date the item was delivered to THEM). The worst. If you desperately need to buy something from them do it through the iconic.

Absolutely Appalling Customer Service at Cotton On Warrawong On Friday 4th December, I shopped at Cotton On MacArthur Square (not my usual centre) and purchased two fairy dresses for my granddaughters. Before buying, I specifically asked the young staff member if I could exchange the dresses if the sizing wasn’t right. I was told “Yes, absolutely… Read more

— just keep the tags on. Any Cotton On store will exchange it.”

Fast forward to Monday 8th December, when I went to Cotton On Warrawong to simply exchange a green size 2 dress for a size 3 in red. I stood at the counter for about five minutes before a young staff member, Shanaya, finally approached.

I politely explained I needed an exchange — tags still on, receipt in hand, item purchased just days earlier. Instead of assisting, she scrutinised the dress like she was looking for a crime scene clue, then abruptly informed me no exchange would be done because it was “marked”, and pushed the dress back toward me.

I attempted (again) to show my receipt and explain the situation, but she cut me off, stating it was “not Warrawong’s problem” and that I should take it back to Campbelltown. The rudeness, condescension, and complete lack of customer service was honestly shocking.

Under ACCC guidelines, when an item is faulty, does not meet acceptable quality, and has tags and proof of purchase, a store must offer an exchange, refund, or store credit. Instead, I was blamed for not checking the product and MacArthur staff were blamed for “selling a faulty item.” Not only was NO solution offered — I was dismissed.

I ended up buying the size 3 dress I needed anyway and then called the MacArthur store, where a lovely young woman apologised and said they would gladly rectify the issue. Unfortunately, I cannot get back there until next Friday. This was no problem young lady gave me her name and managers name!

To the manager, of Warrawong Bella: please ensure your staff understand basic customer service — and the law. No customer should be treated the way I was today.

Buyers beware: Cotton On Warrawong shows zero professionalism, zero accountability, and absolutely no customer care. I will not be returning.

This is a review for CO and Factorie at Westfield Plenty valley. I have had to go to Factories thrice in the last few weeks and everytime they say if I need a bag I need to buy a Tote one for $5. I did buy it twice but today I was fed up and said I'd carry four pieces of clothing. I then went to CO and they again said they didn't have paper bags. Stop robbing people of their money and to top it, we are asked if we want to donate money. Show details

Online customer service is so bad wait 25 mins to get thru if your not watching for the connection you get booted after 2 minutes then have to start again. I sent a pic of their website and they dont know what it is unless u close the chat (makes chat disconnect back to the end of the line another 25 mins) to get a product code number anfld only then can they help Ive been 4 hours on "help" yet to get any

why even bother trying to call Cotton On customer service they don`t answer there phone ,just waiting 20 minutes to be told they disabled their phone service and go onto the web,,with high shop lifting rates and flagging sales you would think the BIG bosses would learn about communication and talk to THIER customers when there are issues,… Read more

even their shop employees have issues dealing with head office ,even when their internet is not working their I T people don`t care ,amazing how many X employees we see that use to serve us and my children and grandchildren and spill the beans of how frustrating it is there ,,maybe look at your review ,as a business owner of 50 years ,we can see Cotton On one day set loose ............if you want customers to come back GET your interaction with customer phone calls resolved

Order got 'lost in transit' no communication from store - had to contact them to find out after no sign of order after weeks. Awful experience - Cotton On and associated brands are the worst.

Mislead and deceptive pricing for their brand Typo. In store and online pricing can be different for the same product. No warning for consumers. Low quality product. Don’t purchase from them. Can’t see how they will survive for much longer given the above. Show details

Disappointed with Customer Service at Oran Park Store As a loyal Cotton On customer who was excited to finally have a store in Oran Park, my first visit unfortunately left me very disappointed. I’ve shopped frequently at the different stores, purchasing items for my family overseas, and have always appreciated the brand’s quality and service—until… Read more

today. During my visit, I politely asked the store manager whether the ABN number was the same across all Cotton On stores, as is common with many major retail brands. Instead of providing a simple clarification, I was met with a surprisingly rude and dismissive response. She claimed not to know the ABN and refused to even check or acknowledge the invoice I showed from another location. She insisted that the ABN was somehow “private” information—despite it clearly being printed on receipts, which are public documents. Her attitude was unprofessional and made me feel unwelcome as a customer. Rather than offering any help, she sarcastically told me to “buy something and you’ll find out.” It’s unfortunate when poor customer service overshadows a great brand. I hope Cotton On takes this feedback seriously and provides better training to ensure respectful, informed, and courteous treatment of all.

Where is the COTTON. These shops are all “polyester on”. The max cotton content is leas than 50%. Hey we are supposed to be protecting the planet so everybody is buying electric cars while wearing clothes made out of fossil fuels that will clog landfill for centuries. A story calling itself Cotton on should be championing COTTON which is not only… Read more

biodegradeable it is sustainable!! Do BETTER. Also the colours are VILE UGLY colors and thats also what you get when you use cheap polyester fabrics. Cotton dyes much nicer cleaner colors.

Bought the personalised double strap slippers & very disappointing to receive them to find only one slipper is embroidered!!???? WHY?? it looks so silly! Just glad I didn't purchase as a gift as that would be just embarrassing! Cotton On you should clearly state that it is only ONE slipper that gets personalised! Not happy at all with them.Customer support was useless too.. I don't recommend these at all Show details

Online order that went wrong – This is a reckless company that took my money for an online order that they delivered at the wrong address. They refused to resolve the matter. Please avoid dealing with this company.

nightmare customer service response – demonstrably unhelpful, the item was not in stock anymore, which I knew because it was limited edition. I worked tirelessly to get the item in the first place. When it didn't arrive I wasn't worried, I've had helpful companies in the past. Anne was the slowest responder possible, She entered the chat and 10 minutes later sent her first message.… Read more

not to mention typing errors that frustrated my already angry person. Then when she finally processed the refund, it was only $27... ?????!!!!!!! [Content Removed], for a $70 order!! she needs more training and so does the packing staff in the warehouse. But this is just another day on the Capitalism hate train, next stop world destruction courtesy of Cotton On's terrible service.

Do not buy from Cotton On phusical stores as they are ay more expensive than online – i just bought a pair of pants from Cotton On Top Ryde and when i got home, i reckoned the same pants is $10 cheaper if you purchased it online, i then went online to chat with the cotton on rep, and i was literally been told it is under their terms that price is different from their online store and they can't do anything about it, i feel being cheated on and the rep was just like, i am sorry. it's literally a scam

Poor Customer Service and Organisation – Poor Customer Service. They put through a refund of an order that I NEVER REQUESTED after it was late delivery, without ANY WARNING and refuse to DO ANYTHING TO help. Save yourself and shop elsewhere.

Beware Click & Collect – Purchased a few tank tops on December 17. I wasn't in a rush so had them delivered Click & Collect to save a few dollars to their Belmont store. The ETA provided by the online store was December 24 - a week seemed reasonable. I didn't hear anything so on December 31 I followed up online and was told it had been shipped to the store already… Read more

and would be there within 7-14 days. Obviously this is a lot longer than the December 24 ETA but that's fine.

January 9 (more than 2 weeks after the initial ETA and 3 weeks from the order date) I finally get a SMS and email saying the order is ready to be collected. I go to the store and they can't find it. They were nice and 3 staff members all tried looking but said it's not there and the SMS/email had been sent in error and to call the online customer service.

I call them this afternoon and at first they try to tell me it is at the store and to go back. Given I'd already wasted over an hour going to the store and waiting around with no luck I was not doing that. They claim it is there and it's the stores fault while the store claims it isn't and it's onlines fault. I've now been told I'll get an update in 24-48 hours via email.

Utterly awful service. Not just has the order taken forever, but to send a click and collect notification saying it's ready to pick up and for me to waste my time going all the way to the store and then standing around for 30 minutes only to be told it was a mistake, I don't know how you even manage that. I don't believe at this stage I'll ever receive what I ordered.

No communication – Been waiting 3 weeks for my order. I contacted them a week ago and they said they were very busy so might be a 2 day delay. Then rang them they said if will bea 15 minute wait after 20 minutes they said they have disable their phones. Sent an email and after went back and forward they said they never had any stock and forgot to send out an email. So no present for my son for Christmas.

Garbage customer service team – Their app doesn’t work which I proved to them and they are refusing to refund me for a sale that was overpaid (illegal). Isabella Phillips-Triolo in their customer relations team needs to find a new job because she has no service skills whatsoever.