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Cotton On
2.3 from 429 reviews · View Statistics
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Reviews

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Simon_79
Simon_79South East Queensland, QLD
  • 2 reviews

Course it's tiny. For kids.

published

Piece-a-crap mask too small.. Course won't do a refund considering its been on ma mug... scam of the century.

Product Quality
Customer Service
Bethany K.
Bethany K.Sydney, NSW

horrible this online thing is horrible !

published

cotton ons online website SUCKS it says that if you sign up to cotton perks you will get free delivery and they give you a promo code right? Yes they do but when i entered the code it said promo code NOT VALID! I tried and tried again still not valid!! Their clothes are nice I guess but NOT their service!

Product Quality
Shipping

Worst experience ever

published

First, The packaging was damaged as it was already cut opened.
They charge extra for express post but the delivery arrived after 10 days.

Product Quality
Shipping
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Yeh nah not good

published

I payed EXTRA for express delivery. Didn’t come for 4 days at first + 2 weeks! Easy 2 order but..

Incentivised Review No
Return Claim MadeNo

Camis

published

I bought 2 camis on line and they are not the same as previously purchased - size and material. They are for a short body and do not run to my size. Almost 2 inches shorter than previously purchased. Not happy. I have wasted my money.

Product Quality
Shipping
Kathy
KathyHunter Region, NSW
  • 14 reviews
  • 11 likes

Super Slim Ankle Grazer Track Pants

published

I’m reviewing this product here because Cotton On make no provision for reviews on site- not even for members. Kind of speaks volumes, doesn’t it?
The trackie dacks are advertised as ankle grazers. Well, at 175cm I’m of average height- not especially tall- and I don’t call ending 8cm above my ankle “ankle grazing”. I call that “mid calf”. They’re not particularly slim fitting either- particularly on the lower leg- what there is of it.
I got these 1/2 price for round the house, otherwise they’d be going back.
If you intend to wear them out of the house and aren’t short- don’t buy them!

Product Quality
Shipping
Unhappy Customer
Unhappy CustomerGreater Melbourne (Inner), VIC

Quality has deteriorated over the years

published
Product Quality
Shipping
John O'brien
John O'brienSydney, NSW
  • 2 reviews
  • 1 like

my kids love it

published

This is a great store my kids love it! A variety of things, cheap prices, good discounts. Very nice and helpful customer support if you need to return something back.

Product Quality
Customer Service
Summer Rose
Summer RoseSydney, NSW
  • 15 reviews
  • 4 likes

What happened oh cotton on!

published
Product Quality
Shipping
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Cheap and cheerful but awful delivery

published

Great affordable clothing for kids however such an awful experience with delivery. Paid for express and still waiting after more than a week.
Contacted customer service who were going to email me a reply as they needed to contact couriers please. Still no reply and still no goods. So disappointing!!!

Shipping
Incentivised Review No
Return Claim MadeNo

"couriers please" needs to go.

published

I ordered two packages one arrived today the other not here yet. The one I just received came as I was in the living room so I could see it being delivered. This man walked not even up the steps of my house and threw my package at my door. I understand it is just clothes but that is horrible... they also say my second package isn meant to arrive AND I PAY EXPRESS SHIPPING but when I search it on "couriers please" website its changed for in another 3 days. Seriously, update your customers on these things.

Product Quality
Incentivised Review No

Worst online shopping experience

published
Shipping
Incentivised Review No
Nadine
NadineSoutheast, SA
  • 2 reviews
  • 3 likes

Damaging to Young Women's self image

published

In an age we're we are trying to teach young women to live the way they are made, and that a"Barbie" body is not good. Cotton On is teaching them that if they are not a size 14 they are too big to wear fashion intended for today's youth.
Today I had to watch my young adult cry because she can't shop where her friends do.

Incentivised Review No
Return Claim MadeNo

The quality of the clothes are really bad

published

Many items i have gotten from cotton on the colour always comes, two pairs of swimmers i won i have had the colour has bled or completely come out same with many tops i have owned.

Product Quality
Customer Service

Huge disappointment. Do not rely on their shipping or customer service.

published

I had an order that was "returned to sender" not by me but because Cotton On put the wrong label on it so AusPosyt could not deliver. They advised that they would reship this asap. They have changed their story a hundred times and apparently now my order is missing. It has been a MONTH of nothing. They haven't even tried to rectify the problem or compensate any of the time lost or trouble.
I would NOT recommend buying online with them.. I would suggest now to go with a trusted company.

Shipping
Incentivised Review No
Return Claim MadeNo
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Read more reviews - page 2

Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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