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Cotton On
2.3 from 454 reviews · View Statistics
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Reviews

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Helen
HelenGreater Melbourne (Metropolitan), VIC

Where is my order? Order just delivered

published

Ordered 24 August for birthday present. Said delivery 1 sept. Today 19 September. Still nothing! Received 2 messages saying it’s ‘coming today’. Doesn’t arrive. Phones xomoany twice. Get nowhere. Disappointing.

Order just delivered today!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kylie p
Kylie pGreater Melbourne (Outer), VIC
  • 2 reviews

online store sets users up to waste their time.

published
Product Quality
1/5
Shipping
1/5
WYB
WYBSydney
  • 2 reviews

Great products but very wasteful

published
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Product Quality
5/5
Incentivised Review No
Tracey
TraceySouth East Queensland, QLD
  • 3 reviews

Cotton On Body Staff Unbelievably Rude. Company takes a year to respond after complaint to Commissioner.

published
Product Quality
1/5
Customer Service
1/5
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Very poor customer service

published

I made an online purchase. I know it is a busy time so I waited 5 days for a confirmation of delievery method. There was nothing. I went on their website trying to talk to someone. I used the chat box and the conversation disappeared the moment the phone refreshed the page. I then had to queue up again. I tried other methods of contacting them and giving feedback-there is NONE. They have done very well trying to avoid providing service for sure. Would not deal with them again.

Incentivised Review No

Items not received

published

I had ordered the petite flare jeans on 6/08/2021. I received tax invoice and 'thanks for the order' email. My order number is W00018996711. Since then neither have I received my item nor any sort of communication from Cotton on. I tried to contact customer services but all I find is the live chat. The live chat people told me its on its way but it wasn't. Second time I went to the live chat, I got told I will receive an email to say either it will be a refund or a replacement but never got anything. Honestly fed up. I just want some sort of communication after you have deducted 59.99 off my bank account.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
HennaBenna
HennaBennaSydney, NSW
  • 3 reviews
  • 1 like

Absolute crap for mystery boxes

published

I ordered 3 mystery boxes and got 3 x 2 of the same items. To add insult to injury I got a severely damaged item as well. Don’t waste your time and money. I wasted weeks waiting this for my sons birthday and now I can’t get a hold of anyone to address the issues.

Product Quality
1/5
Shipping
1/5
Catherine
CatherineNorthern Region, NSW

Mystery Box Rubbish

published

Purchased 3 self care mystery boxes as a treat for family members. Products were absoloute cheap rubbish and 2 of 3 coffee cups had broken handles. Would not recommend.

Product Quality
1/5
Incentivised Review No
Drake
DrakeGreater Melbourne (Outer), VIC
  • 5 reviews
  • 2 likes

So many sale items so little time..

published
Product Quality
5/5
Shipping
5/5
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Angus
AngusSydney, NSW

Order never arrived. They won’t refund

published

Ordered 5 items over two weeks ago and the items never arrived. I have spoken with the online chat twice and they said it’s no their fault, it’s the delivery service (“couriers please”). I asked CottonOn for a refund and they said they won’t do a refund. I think they should take responsibility as I bought their products from their website and paid them for delivery. Now they say it has nothing to do with them. What a load of crap.

Product Quality
1/5
Shipping
1/5

Love the clothes.. but the sizing?!!

published

I’m a size small or xs and both have been too small for me so chose their “medium” - fit perfectly for their activewear but got some other pants and the medium wouldn’t even stay on me it was so big. This inconsistency is shocking

Product Quality
4/5
Shipping
4/5

Don’t waste your time or money

published

Ordered online and the courier company appears to have lost the parcel. Cotton on won’t assist at all. Don’t waste your time or money on this terrible company.

Product Quality
1/5
Shipping
1/5
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Worst company
Worst company
  • 2 reviews
  • 1 like

Don't by the mystery boxes. It's complete crap. They send you all the stuff they can't sell as well as double ups.

published

They also just throw everything in a box so you can't even tell what goes with what box. Don't bother complaining either. They don't care! Just get told too bad. Return it if you don't like it. Awful customer service. Have never had issues with Cotton On before so don't know what's up with them now. Also replied to my message at 3am which I thought was weird. Maybe they're employing people overseas?!

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Product Quality
1/5
Shipping
2/5
Maisy
MaisyVictoria
  • 2 reviews

Delivery so slow compared to other retailers. Don't bother paying for express!

published

Shopping easy and range good. But delivery during pandemic is terrible. Ordered from Cotton On, Myer, Lovista and JBHiFi all on same day. Express postage on all orders. 5 days later and cotton on haven't even dispatched yet, the only way to contact is via online chat. All other parcels were received within 3 days.

Product Quality
3/5
Shipping
1/5
Mandabelle
MandabelleSydney, NSW
  • 17 reviews
  • 2 likes

Customer Service is Fantastic

published

My recent purchase with cotton On online was very simple. My items got shipped quickly however AusPost lost my delivery.

I spoke with Customer Service at Cotton On and they organised a re shipment within 3 minutes. Very happy with the service

Shipping
5/5
Incentivised Review No
Return Claim MadeNo

Questions & Answers

Christine
Christineasked
Cotton On Online Store

Online shopping with Cotton On is ok if u choose to pick up in shop. I am still wondering why Cotton On is still using country’s worst shipping company - Courier xxxxxx!

The driver never came to your home for delivery but they did update their online status as “attempt to deliver but not at home”! Also they said they left the card for me but they did not ! What a ridiculous service!!! I did give instruction to leave my order at my front door but they took my order back to their warehouse ‘

I am so frustrated to have Courier pls to deliver my order as I had few horrible experiences with them. This time, again, I really don’t know how long can I take my order back or it would never come ?

Cotton On Admin/Customer device: Please take all your customers review seriously and consider to change your courier partnership to boost your competitiveness !

No answers
Kate
Kateasked
Cotton On

No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?

No answers
Sasha Wells
Sasha Wellsasked
Cotton On

Can you return adhesive bras/stick on backless bras?

1 answer
Lilz
Lilz

Probably not if you’ve used it as it is unhygienic, although if it’s faulty then they must have a return policy.

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Cotton On

Details

Compare both Cotton On
CategoryOnline Shops and Clothing Shops & BrandsPhysical Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and SwimwearActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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