Reviewer Photos & Videos
- Cotton On
- Verified customer
Beware of this company
I would not recommend anyone purchasing from Cotton On or their other clothing business Ceres Life. I tried to order a dress online.
When I filled in all my details, including my credit card, I chose not to have my credit card details saved for future purchases.
When I had given all my information, an error message came saying I needed to contact customer service. There is no phone number on the Ceres Life website and Cotton On do not answer their listed head office number (they just have a recorded message). So I had to contact them via “ch...
Staff at Watertown Perth outlet rude and offensive
This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
Not the friendliest environment
Staff are usually very friendly but on this occasion weren’t very friendly nor welcoming. I felt quite offended when they gossiped and laughed behind the counter when I tried to exchange a product I had purchased the day before due to sizing. I completely understand that some products may not be exchanged but I think they could have been more polite in how they handled the situation as I left feeling unpleasant. Products are good quality and prices, but I did not enjoy my experience in this particular store.
Terrible experience of return never get product and money back
I return kids clothes by post office after COVID-19 Syd lockdown 28/4/2020, and until now I emailed a lot times, they didn’t give me any answer, than clothes disappear and no get refund, feel very bad and terrible service!
The reviewer stated that an incentive was offered for this review
Very poor experience.
I had a very poor experience with this company. My review was as follows:
"Confusing product title had me thinking there were 3 in a packet when in fact there is only 1. Mask was okay rated N90 missing from item description. Received email asking me to review at 12.29am in the middle of the night...."
They then sent me an email informing me that "Your review has been moderated" & "Our staff has read your review and values your contribution even though it did not meet all our website guidelines."
It looks like they are using "Bazaarvoice Authentic Reviews Trust Mark" to remove reviews.
What a rip off
I ordered a pair of pants lured by a 20% discount. I also added another sale item which wasn't included in the discount.
The pants were in stock. The order was placed.
The next day I get an email saying the pants were out of stock. The fact mask had magically gone back to full price and was a dollar more than shipping. I would have never ordered anything where the order was equal to shipping.
Out of pocket a lot for an add on sale.
They've refused to answer my email complaints. What a garbage company.
Garbage Thongs, Difficult Sandals, Order Mix Ups, and Where The Hell Do I Leave a Review?
I've only made two online orders with the Cotton:On website and both times my order was incomplete. The first time an item was simply missing, the second time it had been replaced with something I never even looked at. Oddly enough, both times the missing item was a Flow Writer pen. The item they sent instead in the second order was nail polish. When you look at the Returns and Exchanges information online it has a section about extra items being delivered, so apparently it's a common problem they can't seem to fix. Luckily, when I went to the ...Typo store to exchange it in Geelong I didn't have any issues. I have shopped in-store at Geelong's Typo three times and the staff in that store always seem to be in good moods, or are at least helpful. My second order (which arrived about four days ago) also included Sporty Stormy Thongs, which promptly tore within the first fifteen minutes I wore them. I was at the beach and apparently they aren't meant to get wet because in no time at all the fabric attached to the thong ripped on both shoes. I wasn't trying to walk through the water with them on or on loose sand while soaking wet, they just got wet from a wave lapping on shore. They felt good when I wore them, it wasn't a wrong size issue. I've had plenty of other fabric thongs throughout life (I can't wear plastic ones, I get blisters) and they all made it at least a year of regular use before breaking or fraying. I know these thongs were only $15, but I've had similarly priced ones that were better. This is shockingly poor craftsmanship. That order also included some Kim Combat sandals, which have two buckle locations. I didn't think about it at the time of ordering but once I went to put them on I realized it was very difficult to get them buckled as the buckles are on the very outer edge of the sandal, making it hard to reach. The holes are also very small, making it even more difficult. Once I have the shoes on they are comfortable, but it's an ordeal. Happily, the swimsuit I ordered has been great so there seems to be at least one clothing/fabric item that works as desired. I have seen a lot of other reviews on here and other places with people complaining about clothing products though. Sadly I didn't look online for reviews before using Cotton:On, otherwise I may have avoided some of the purchases I made. I will say that my shipping/delivery experience has not been terrible like a lot of other reviews. My two orders each arrived within 5 business days of purchase and the package was in good shape, only missing one item each instead of half the order like some others.
Ridiculous ethics of business
There membership is rubbish
Only 3 months for your points???
They force you to buy donation bags for $2
Why not have bags for 15,30,50c why force people to buy $2 bag donations????
Awful customer service
Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.
Several brands under one umbrella; I usually find something cute
THE GOOD: Cotton On allows you to shop their multiple brands on the one website. You can browse Supre, Typo, Rubi, Factorie, Cotton On, etc., all at once. Cotton On (and their other brands) are pretty good at staying on trend when it comes to styles, cuts, and colours. I find cute things on the site regularly and just return things that don't suit. Customer service has always been good and I have never had a problem. Cute but simple/not expensive-looking accessories. Brasilano underwear is EXCELLENT; so comfy and flattering and make your butt l...ook great. (I wish they came in white). Great microfibre fabric on these. Generally, some creative use of fabrics (for example, they've carried some really cute stretch-velvet tops and dresses). ROOM FOR IMPROVEMENT: Some of the fabrics could be improved (for example, tops and dresses don't always wash well depending on the fabric blend and weight). Some are see-through in lighter colours or not flattering for curves. (For example, light-coloured dresses will frequently show panty lines). Cotton On jeans are too tricky for me so I don't buy these because I just don't feel confident enough that the fit will work. It can be tricky for me to determine what will work for my body online but I still always find some things that do. I think Cotton On could also carry more thick, stretchy, bodycon styles (not short, though!) and cute jackets. Anything that is very soft, cozy, thick, or stretchy would be a hit. I always keep an eye on Cotton On for decent basics as well as trendy pieces and knickers. Not everything ends up working for me but I pick and choose styles and never have a problem with returns. If fabrics could be improved a bit I would be a very happy customer. (I wonder if you would consider adding a premium line...?) Also, if you'd consider carrying more fitted and soft styles, velvet, suedette, tie-waist styles, etc. because I always go for these. Also, more guidelines for purchasing denim online and consistent sizing and stretch for this category. More stretch and fitted styles in thicker fabrics (I would be willing to pay a bit more) :) Your current colour range is very nice but I'd always love it if you could add more maroon, camel, beige, because these are my favourite colours. Thank you, Cotton On!
Disposable trash rags
Sweat shop quality products, should be called disposable fasion; washed a few times it loses all quality, gets lint balls or small holes on one shirt of mine, trash clothing. Their acid wash t shirts are a lie, they dont look anything like the photos on the website.
- Cotton On Online Store
- Verified customer
Pretty perfect summer dress
I brought the Woven Essential Button Front Mini Dress in STELLA DAISY CALI yellow, It was a perfect fit and so so pretty. I loved it so much I brought one in powder blue. As I'm a little older I will wear it will tights.
Worst customer service
Worst customer service as i went into werribee store to get the money back for an overpriced item and what i got to know is that online and in-store items prices vary plus on same day i saw that item on sale but sales person in store claims that it was not on sale. They did not give refund on my item as they said the item is not on sale for there in store.
Customer service is a joke and their staff i must say is most rudest staff i have ever experienced.
Don’t recommend shopping in store.
Slooow postage, lies and exuses
I am not sure why i can order something on Amazon and have it here the next day yet Cotton On take forever to deliver something in the same city.
Trying to communicate with their staff leads to a barrage of automated emails followed by excuses about COVID delaying the post etc.
Its a shame, they are a good value for money shop but their online experience is dreadful as others have described.
Online order - took 29 days to arrive
My online order took 29 days to arrive even though I paid extra for express and I live in inner Sydney.
I purchased new clothes for summer and now that it took a month to arrive 1/3 of summer is already over so it's kind of disappointing.
There dispatch time is claimed to be 1-3 days but it's actually 1-3 weeks and they use one of the worst courier companies in the country who wouldn't know left from right on a good day.
Shocking customer service.
Bought my daughter a pair of bathers for Xmas. They came with no plastic protector. Too small. Returned day after Boxing Day with tags attached. Rude manager was very dismissive and said no protector no exchange. Went to purchase another pair and they had no protector either which I showed the Manager who just to be a joke refused to sell them to me. Will NEVER go back.
Store staff double standards - won’t be shopping there again
I purchased 3 sports bras listed as 2 for $35. I needed 4 but the one I wanted was not in my size in store. I asked about the price for a single bra and was told that each one was $17.50 and able to be purchased singly or in multiples. Three days later I went in store again to check if the one I wanted was in yet. It was!
In checking out I was asked to pay $25 so mentioned that on my previous visit I was told that a single bra would still be $17.50. I hoped they would at least honour the right or wrong info I had been given. They wouldn’t. I ...
Delivery didn't even show up
Absolutely pathetic experience after paying for express shipping from Cotton On- delivery through Couriers Please.
Took 10 days for the delivery to "arrive"- I was home the entire day that I was alerted the delivery was set to arrive. My tracking was then updated as having had a failed delivery attempt made, and instructed me to re-book the delivery. However, in order to re-schedule the delivery you are required to use a number from a card they are supposed to leave you when attempting delivery- but this wasn't even left. My order is literall...y missing, and I have no way of retrieving it. To add to all this, they have not responded to any of my emails in the past week, do not return calls, and I have currently been on hold with them for an hour and a half at time of writing this. Absolutely pathetic experience, and the Cotton On Customer Service is just as incompetent as Couriers Please's. Won't be ordering from them again.
- Cotton On Retail Stores
- Verified customer
I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.
Questions & Answers
No extend sizes available in the store. If I found one, you are lucky. That probably is the only one in Aus. Why are they producing it? Save for themselves to wear, not for sale?
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$60.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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