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CountDown Deals

CountDown Deals

2.5 from 77 reviews

Reviews

(20)
(9)
(2)
(4)
(42)
  • Product Quality
    5.0 (3)
  • Return Claim MadeYes (1) · No (4)
  • Shipping
    4.7 (3)
  • Warranty Claim MadeYes (0) · No (4)


So far so good, excellent service and product

published

I bought a TV last Black Friday, it's pretty good! Reasonable shipping time and price! I promise I will buy on countdown deals again. I have already recommended to my friends.


Mr. Rose

Mr. RoseSydney, NSW

  • Verified customer

Coffee Machine

published

I ordered a coffee machine from these guys in November, and when I called to check on Dec 24, they informed me that they can only deliver in Feb 2020. That was a slight bummer since I hoped to get it before Xmas. However. They gave me a full refund in Jan.

Return Claim MadeYes
3 comments
CountDown Deals
Anna D.CountDown Deals
Mr. Rose
Mr. Rose

Hi Anna, Thanks for the refund. It took a while to show up in credit, hence my initial review, but I have it now. Thanks

CountDown Deals
Anna D.CountDown Deals

Lijuan C

Lijuan CSydney, NSW

  • Verified customer

Good price with fast delivery

published

Was hesitate about buying from them as there are several negative feedback on the Product Review. However, their Black Friday deal was so tempting, then I did some research online and found out they did have a physical store in Melbourne so pull the trigger in the end. The delivery was quick and received the product safe and sound.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
CountDown Deals
Anna D.CountDown Deals
Surprise

SurpriseSydney, NSW

  • 5 reviews

Good shopping experience. Nothing to complain.

published

Placed an order of air purifier end of Nov, and received it after about 1 week. Shipping speed is not fast of course, but considering it is the peak season, it is ok for me. Price is $30 cheaper than the local store I've checked. It's a satisfied shopping experience overall.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Babak

BabakGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Easy transaction, cheap price, quick dispatch

published

It was my first purchase from CountDown Deals. At first I was not sure whether I should buy from them, but after reading good reviews, I went ahead. Great price, great product, fast and fuss-free dispatch. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Rudi V

Rudi VSouth East Queensland, QLD

Ordered Product paid money and no product in stock

published

Today I ordered 2 fridges from Countdowndeals.com.au. I did not receive a confirmation or purchase email after buying the fridges online which in this day and age is highly unusual from an online retailer. I followed up with a phone call to make sure the fridges were in stock and that my order was indeed received. Advised by [name removed] that they are not in stock and that refund would be processed. I am now awaiting my refund and will advise further.

Updating review and have been advised that refund is being processed..communication has been good ...hope to receive refund by tomorrow and then would have say company has dealt with my problem well.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
CountDown Deals
Anna D.CountDown Deals

Great price and amazing service! HIGHLY RECOMMEND

published

Don't be fooled by the negative reviews below. A reputable online site operating under the massive franchise Betta home living. Bought a pair of speakers here and was offered great price and service.


Allan N

Allan NPerth

  • Verified customer

No issues at all, great product, great price, fast delivery.

published

Ordered the stereo system on a Saturday night, got an purchase receipt and delivery docket on Tuesday, product arrived following Monday (I live in West Oz) iItem was well packed and works beautifully. Price of the iterm was $100 cheaper then any where else on the net ($233, recommended retail $399).
Ordered items from E Bay the night before, 1 item arrived today (10 days later, still waiting for the other one).
Maybe they have resolved any previous issues they may have had, but going on my experience I would definitely use them again.


Amanda

AmandaGreater Melbourne (Inner), VIC

Don't deal with this company

published

This company took my money, pretended to send the product (sent me tracking info) and then did nothing. Didn’t actually send it, didn’t contact me didn’t refund. When I contacted them after two weeks they claimed they had contacted me and I’d agreed to wait for them to try and order it. the product, a kettle, is still advertised on their website. Given the other reviews here I do believe they’re running a scam, hoping that people give up and forget or can’t be bothered asking for refunds. Refund was promised but nothing so far. Expecting to have to go through consumer affairs. Stay away.

1 comment
Amanda
Amanda

And three weeks later they’re still advertising the item for sale and in stock https://www.countdowndeals.com.au/sunbeam-ke4520k-short-pot-kettle-black.html.html

Great Service, Great Product, Thanks

published

Speedy delivery , well packaged and item as described, thank you very very happy, definitely will return to buy something again .


Terrible Customer Service

published

I made a purchase online early June. There was no email to state that I made a purchase. I received and email to say that it had arrived 3 weeks later as I was picking the product up. The Springvale store was meant to open at 9am and no one opened it until 10:15 am. Then I was told they didn't have my product at that location. No apology was given, I then had to chase up my product only to find out that they no longer stocked that item. 4 emails later from me chasing up my refund 3 weeks later I received it. I do not recommend this company and will never buy a product from them again. ABSOLUTELY DISGRACEFUL


Terrible customer service

published

Made a purchase online. Paid by credit card. After 4 wks heard nothing about my kettle. Sent an email, no reply. Rang to check and was told they would look into it. Still no reply.I rang again they said it looked like they only had a different colour kettle which I did not want as I had already bought the matching toaster! Said they would see if my colour kettle available and would ring back. One week later still hadn't heard from them so I rang again and they said no it was not available. I said why hadn't they been in contact with me. I asked for a refund, which obviously they had not done and said how disappointed I was with their lack of service! Never use them again.


BHM

BHMHobart

Item delivered and all good!

published

I had some concerns when I didn't immediately receive a confirmation email, but communication was good from them once I emailed and registered my concern about that and some of the negative reviews I had read after ordering. I received my item 5 days after ordering and it is exactly what I ordered and was packed very well.


Phuong

PhuongPort Augusta

  • Verified customer

Waiting and waiting...

published

Purchased a Ninja BL642 Blender one week ago, but nothing to heard from them. I asked every day, but they don't answer. Why bad service like that still persists?

4 comments
CountDown Deals
Anna D.CountDown Deals
Phuong
Phuong

Please refund $254.18 to my bank account. I can't waiting, because you don't have anything to sale on your website. Starting to get angry...

CountDown Deals
Anna D.CountDown Deals

Hello Phuong, we can process the refund for you today, could you please email us at enquiries@countdowndeals.com.au with your BSB and Account Number so we can deposit the funds back into your account.

Regards,
Countdown Deals


Waiting for refund.

published

Purchased online a Breville Juicer 12/1/18. Did not receive any emailed receipt for credit card purchase. When requested receipt was told item was no longer available and would I like a different brand. I declined and requested a refund. Still waiting. Every time I call on telephone I am told he will notify the office. Still waiting. Starting to get angry.

2 comments
CountDown Deals
Anna D.CountDown Deals
Eddie
Eddie
Nedge

NedgeMelbourne

  • 3 reviews

Ruined item. Difficult to get refund.

published

The item arrived ruined. Sent it back but had to fight for a refund. After multiple calls and emails, the refund was processed a couple of weeks later. I was also promised a refund confirmation email and did not receive that either. Horrible service. Such a waste of time.

2 comments
CountDown Deals
Anna D.CountDown Deals
Nedge
Nedge

Meg

MegMelbourne

  • Verified customer

Concerned...

published

I purchased two oil heaters online from these guys over 2 weeks ago... having since read the reviews I am concerned as I have not heard from them in any form. They have debited my account but am yet to receive a confirmation email or any type of receipt of purchase. All I have is an order number which I luckily screen grabbed before closing the page. I have tried calling them but only goes to voicemail. Will keep you posted on how the order progresses... let's see if they have learnt from their mistakes!

1 comment
CountDown Deals
Anna D.CountDown Deals

TOG

TOGMelbourne

  • Verified customer

Warning - do not buy online from this business!

published
1 comment
CountDown Deals
Anna D.CountDown Deals

Emma

Emma

  • 2 reviews

Scam artists

published

Purchased a $195 electric blanket on 28/5.
Queried where it was on 10/6. Was told it was on its was to me and should be here the next week.
Followed it up on 23/6 only to be told they don't stock this anymore and would i like to buy one for $205 - hell no!

How does it take me chasing you up twice, for you then to tell me one whole month later you don't stock it after it was apparently posted and on its way to me..

2 comments
CountDown Deals
Anna D.CountDown Deals
Emma
Emma

Excellent Service and Product

published

I made a purchase from their online website and received the item in 3 business days and I am located in Sydney.
The item arrived new and sealed as advertised and I tested out the TV and are extremely pleased.
I contacted the store via email and they were quick to respond back to me.
After my experience I would without hesitation purchase from Countdown Deals again.
.


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Questions & Answers

allan69

allan69asked

Hi Anna,

Hi Anna,

I wold appreciate it if you could processing and delivering my order no : 100010441 ASAP.

Thanks

Allan

1 answer
CountDown Deals
Anna D.CountDown Deals

Hello Allan,

We have the blender boxed up and ready to send, I will be taking it to the Post Office today.

Regards,
Duncan Campbell


MelS

MelSasked

Hello I ordered a Fisher and Paykel fridge on Saturday and I have had no email confirmation. I have left two phone messages and sent two emails. Please contact me ASAP to tell me the status of my order and estimated delivery time. Melanie

2 answers
CountDown Deals
Anna D.CountDown Deals

Hi
Thank you for your order, please advice order number or your full name, we will get back to you

Thanks and Regards
Anna

CountDown Deals Team

MelS
MelS

Hello Anna. I still haven't heard anything about my order. Can you please contact me ASAP? Melanie Selems


Madhu V Rao

Madhu V Raoasked

Hi guys where is my package , I booked a heater on 5th March , it's already two weeks and a US post tracking is not updated from Mar 9th.

That's my order number : countdowndeals.com.au: New Order # 100008597

Regards,
Madhu

2 answers
CountDown Deals
Anna D.CountDown Deals

Hi Madhusudhan;
Thank you for your order, as all our heating product are to be released by suppliers 1st week of April, we will email you a tracking number as soon as we ship out your item, we would like to thank you for your patient

Best Regards
Anna
CountDown Deals Sales Team

Madhu V Rao
Madhu V Rao

Hi Anna,

Any updates with my purchase , its been a month already and haven't heard anything.

Update on 14th April. - Hi anna , any more details, Its already 1.5 months and have no clue whats happening. ???

Regards,
Madhu


Get an answer from our members and CountDown Deals representatives

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