Was my first time travelling by long distance train in NSW. Had a great trip from Sydney to Urunga. Service was on time, clean, efficient and the staff were friendly. Will definitely travel with them again.
Above and Beyond Service!
As a Pensioner and not having travelled by train for years, I found the service excellent. Booking and speaking on the phone four times, the Customer Service received on the phone by Bernard and Mary, James and Amy was above and beyond their duties, extrememly helpful, top efficiency and friendly, Each time I felt very secure in travelling overnight on a very long journey. Gosford to Casino by train and Casino to Pottsville NSW by connecting Coach. Approximately 12 hour journey.
Train was clean and covid steps were absolutely upheld. Station p...
Bathurst bullet icebox
Bullet from Bathurst to Sydney.
Train is smooth but there is a deafening screeching from the wheels/ springs the whole way.
Temperature in carriage one is ridiculously cold. Hottest November day on record and it is uncomfortably freezing inside.
This is a real turn off for travel by locals and tourists.
Thank you Trainlink!
Thank you NSW Trainlink ! We caught the train from Canberra to Sydney in the springtime and the countryside was beautiful and scenic. The carriage was clean and comfortable and the staff so very attentive. We had lost our credit card and the staff went above and beyond to locate it for us and they eventually found it during the layover cleaning. Thank you!
This is the real Country Link !
Let me start by saying the trip up from Victoria was good and the service was what I expected from the XPT . A dated train however the only option available at the time as there was no air travel. $984 was paid for 1 adult and two children under 10 in a sleeper and although somewhat expensive for what you got it was still a lovely trip. So the crisis in Victoria happens while we are away we departed and the return trip was now apparently terminating at the border at 4 am. NO other trains from the border were offered by VLine or
coaches put on ...
Appalling Service to Seniors
I was taking the XPT to Albury to take care of my daughter's children while she had to go into the hospital for surgery.
I'm a senior citizen, I had my hip replaced last year and I find the train to be a convenient way to travel as I cannot drive since my hip replacement.
The train out of Central was very empty due to Covid 19 distancing.
I asked [Name Removed] the conductor "if I could sit in the empty Car C ?", which is were I always travel by because I am close to the disabled toilet and the buffet.
She snapped at me and said "NO! It's res...erved for the staff". I asked if I could get some help with my one carry on bag (10kg) she said "we cannot lift bags over 20kg". I said "it's only 10kg and contains my medications". Every other time I have traveled the crew always help me. Every time I went to the buffet [Name Removed] was hard at work sitting down eating. The rest of the crew were pleasant and one of the male staff helped me with my bag at Albury.
If there is one thing you can rely on it is that xpt from Melbourne to Sydney, no matter where along you hop on or off, it will be late. I have taken this train on many occasions (as no other options are available to me) and never have I arrived less than 20 minutes late, best case scenario.
Our jpurney overnight to Melbourne and then back to Sydney.
We have just had a most delightful journey on the XPT to Melbourne. Although it wasn't planned to be on our 44th wedding anniversary (We were visiting a very ill family member)it actually was. And after it was mentioned very casually in conversation with a staff member whilst waiting on the platform...once we were settled in our sleeper and on our way,a crew member brought us down two pieces of chocolate cake to celebrate our anniversary. ..completely not asked for. Several others passed on their congratulations throughout the night. And when ...we alighted at Broadmeadows..a lovely crew member who had only come on board at Albury and we hadn't met at all...also passed on her best wishes as we said goodbye. When we returned home on Sunday morning that same lovely lady welcomed us as she called us by our first names to come to our proper carriage. It was just lovely. And so we would love to pass on our thanks to that crew on June 12th and then on our 14th June return journey. Their kindness and friendliness was just a delight. Please if you are reading this in at the XPT office please pass on our thanks. In a rather crazy and not so happy world at the moment...Their kindness was so endearing and a delight to see and be part of. And will be the part of our journey that we remember the most .Thank you.
SYDNEY/ MELBOURNE train .Dreadful!
This train service is unbelievableably bad! We tried the XPT from Sydney to Melbourne. Our treatment by SYDNEY rail staff was lazy and uncaring. Poor communication. They closed the station toilets before we had boarded our transport. The Melbourne staff were not much better! We will not travel again with NSW rail.
Need more air conditioning for morning work time. Less frequent train repairs in north shore line on weekends.
Train repair almost every second weekend on north shore line. Hard to plan weekend without transport and had to cancel appointments.
Need stronger air conditioning during working hours. Sweating on the way to work on packed train.
This service is probably the worst service in the world. Considering how rich the country is, the service they provide are worse than some of the poorest countries. Their point failure is the most problem they've had. Even when there is a big concert, trains from Lidcombe to Olympic Park gets delayed. How crappier a service can be? Invest more and research more and make more advancement in train system you foolish pathetic NSW train link.
Terrible late or cancel train service
No matter light rain or heavy rain will cause train service cancel or delay. Travel from Redfern to Townhall and Central like turtle speed. Sydney train probably is the worst train system in the world. Never get improvement.
Airport trains terrible
My family and I arrived at domestoc airport. We each had money in our opal cards however it would not go through. We were clearly distressed and delirious from the flight however the attendanta did not help at all. Instead they laughed at us from behind their window pointing, staring and laughing. The attendant at the gate was leaning on the wall and on her phone. She had noticed us but didnt bother to offer any help. Instead she went to the rest of the crew and joined in laughing. It was a terrible experience.
Brisbane to Sydney. End 2019
Its a long way Brisbane to Sydney, and the same in return of course. Everyone on board uses their phone/laptops/pc's etc. I cannot believe that in this era, there is still no Wifi or charging facility available on this trip. There is the ability to use eftpos for payment in the Buffet Car so obviously Wifi is connected to the train and is available there, for taking our money, but nowhere else. An absolutely unacceptable aspect of this trip.
Food - For Breakfast, a lovely sounding Hot Turkish Bread Bacon and Egg Sandwich was on ...offer. But...it was a Turkish bread, bacon, egg AND RELISH sandwich. Who on earth thinks that bacon and egg needs relish? The sandwich should have been described correctly on the menu then I would have avoided taking a mouthful of sandwich that had Onion, to which I am allergic. I took it back to the buffet car, they were very helpful so then it was a matter of working out what I could eat. Even a simple Cheese Toastie had relish as did most of the other sandwiches. Whoever makes these must have a relish fetish :)). I didn't want to eat cake or chocolate bars for breakfast. And so, I missed out on breakfast completely. I reiterate, items on a menu MUST be described correctly. Food items seem to run out very quickly on a full train, so I recommend to anyone with specific food requirements, take your own food for the trip. Cleanliness of the train. Not the best. The train was late arriving and I felt for the cleaners we could all see rushing to do their job prior to passengers boarding. That was the problem. All cleaning between journeys was rushed and could no way be regarded as completed satisfactory. Toilets. They were abominal. It did not appear that any checks were made by staff during the whole trip. The smell in the toilets I had to use was awful and it was obvious that urine was over the floor. A strong disinfectant and an odour removing spray was badly needed. I chose to travel 1st class on the return trip. I figured, I would have more space to stretch my legs for the overnight trip. (I'm 6'1"). The leg space did not appear to be too much different from Economy and in all other respects 1st class was exactly the same as Economy. Sleep was impossible with talking passengers not showing any thought for those who did want to sleep. as well as those moving up and down the carriage to see friends in other seats. Same lack of cleanliness and smelly toilets. It was not worth the extra dollars for 1st class. The ladies I spoke to when I phoned to make a change on my return ticket were extremely helpful, friendly and efficient. The staff on board the train were exactly the same. friendly and polite.
Do not go on the XPT train unless you want to get food poisoning
Do not buy any sandwiches from the buffet car. Bought a BLT sandwich while my travelling companion bought a ham, cheese tomato sandwich. Within two hours I was incredibly sick and my travelling companion was fine. By the time we arrived in Melbourne I was terribly sick and had to arrange for a doctor to visit our hotel room twice who diagnosed me with food poisoning. Tried to lodge a complaint with NSW Transport but they do not care one iota. DO NOT EAT ON THE XPT!
Questions & Answers
My wife and I are booked Sydney to Casino Wed 25/11 and return Friday 27 /11. Our first class seats are Car B seat 04 and Car B seat 07. On the return journey the seating is Car B seat 33 and Car B seat 39. Are we seated together?
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