NSW TrainLink

I left a bag behind on the train from Sydney to Coffs Harbour. I received prompt assistance from the staff in Coffs Harbour; they were incredibly friendly, helpful, and patient. I got my bag back. Many thanks again! Carsten Fock Show details

Relaxed journey on the XPT from Central to Coffs Harbour. Special mention to Natasha looking after B carriage, so helpful. . Staff in the buffet also very friendly.

Took the NSW trainlink bus Brisbane to Casino. It was ok except the driver had the radio so loud spewing out commercial garbage the whole trip. Pax have no option but to endure it for over 4 hours. Couldn't sleep or even listen to my own music with earbuds. Passenger comfort should be a factor. Show details

Grafton to Sydney and return on XPT train. Can't fault the staff on this service .... so helpful and friendly. Station staff at both Grafton and at Central Station Sydney were also approachable, friendly and helpful. Seats in 1st class comfy… Read more

with heaps of leg room. Food and beverages ok - like airline food . Very positive experience. I will use this service again.

Ancient train used to and from Canberra, THE most uncomfortable seats I've ever experienced which left with with numb feet and back pain. Disgraceful catering, dried up sandwiches or poor choice of hot meals. Honestly, they should be ashamed of themselves but they obviously dgaf. NEVER AGAIN. Show details

I've had to use the xpt service several times in the last six months. It could hardly be worse. Understaffed with people who generally offer a care factor rapidly approaching zero. Old, noisy uncomfortable carriages, even in first class. Food that barely deserves the title. In six months of travel it has NOT ONCE run on time. Show details

I often travel Countrylink trains Taree to Central and reverse and it is usually a pleasant experience. However this afternoon 28th July the 11.47am train from Central ( 1st class) was easily the best ever. The carriage staff were without exception extremely helpful, personable, informative and professional in their dealings with myself and… Read more

other passengers, which made the trip a good experience. The train itself was comfortable and clean .

Loved my trip on the XPT . Traveled Melbourne to Wagga last week Incredible customer service from all staff Arrived on time and what a bargain ✅✅✅ I’m not a compitent driver these days and air fairs and flight schedules rule out that travel mode Well done Trainlink

Took my 92 year old Dad from Queanbeyan to Goulburn on the train as he used to travel that route regularly as a child. He has mobility issues but the staff on the trains were outstanding. Our only criticism is the fellow first class passengers who were bothered by his disability. Next time we will travel economy. Show details

Train number N5348, around 4:05 pm, again one of those transports officers came to me with attitude. I said hello he didn’t say anything, the first thing he told me is have you been checked before, I replied with attitude too obviously duh? How am I travelling lol? Should treat customers with respect because they don’t have any.

Tell me why I always happen to have run-ins with these nasty little unqualified train workers? Each one seems to think they personally own the network. And don’t even get me started on opal inspectors they’re a whole different story. My advice is get your licence and if you happen to catch yourself catching public transport again don’t pay those… Read more

fares and leave all your rubbish on the trains for those little workers who think they’re top trash to pick up. Reality check for em.

Extremely disappointing experience with NSW regional train services. We booked a return train trip from Sydney to Dubbo during the school holidays as a special experience for the kids. The whole point was to enjoy a regional train journey — something different, relaxing and memorable as a family. A few weeks after booking, we were informed that… Read more

the return train from Dubbo to Sydney had been replaced by a bus. This is completely unacceptable. If the service was not going to operate as a train, this should have been clearly highlighted at the time of booking, not communicated weeks later after families have already made plans around it.

Replacing a long regional train journey with a bus is not a minor change. It completely changes the experience, especially when travelling with children during school holidays. It shows a lack of transparency, poor planning and very little regard for customers.

Customers should not be sold a train journey and then later be told they are getting a bus instead. NSW regional transport needs to do much better. This is a very poor example of customer service and an incredibly frustrating experience

These trains and 1 staff member should be taken around to the back of the barn and I retired for good. Slowest service ever and the the rudest attitude from a female staff, that's if she's a woman. It started its shift on Saturday 4th July from Sydney to Albury, little thing with pony tail, you know who I talking about, . May a 1000 fleas crawl into places that never been touched by a man, which was half a century ago. ️️️

Worst experience ever!!!!! I’m travelling with my parents right now I booked train tickets but at last moment they changed it to bus and said they did text us but was no message or no mail about replacement!!!!! This is very disappointing Even driver was very rude as we ever trying to find seats and no passenger was ready to share a seat !!!!!!… Read more

Worst experience ever. Never experienced this and very very very rude driver Never gonna fly by NSW trainlink ever because of this kind of behaviour and even suggest friends and family never travel by NSW trainlink Staff very very rude Especially driver Expecting some action to be taken asap and this is coming from customer who never gives bad reviews and was not expecting this kind of behaviour when you are with you family

Booked from Tamworth to Hornsby. We were not notified that it had been changed to a coach service. We had upgraded to 1st class on the train; and if l had wanted to travel that way we would have, and there is no 1st class on the bus. Seats are crowded and uncomfortable with a bad back, or any older person issues. No updates at all from the driver… Read more

on eta. Hopefully it will not be the same for the return journey, or it will be back to driving. Also the or code on the Windows did not work.

I have to agree with all the other negative reviews for trainlink. The phone service to book is terrible a long wait usually. Some staff on the XPT trains are rude and incompetent when you report drunk or abusive passengers. Also I wanted to travel two stops passed my ticketed length they can be very unhelpful and unprofessional in their approach.

Just awful. First class got us 3 inches extra leg room - that's all. There is no wifi or charging points, no anything, really. Also no phone service for the bulk of the trip. The food was rubbish. Microwaved ratios at best. Coffee and tea are 'instant' low quality swill that you have to pay for. Our trip took 15 hours from Brisbane to Newcastle… Read more

because a group of crackheads kept smoking in the toilets. One of them tried to open a door while we were moving and literally broke the train door locking system.

One lady was so high, she had to be removed from the train. This was actually some welcome entertainment.

My seat was loose and would move around when I shifted positions. The whole car smelled of B.O. and the toilets smelled of urine and marijuana.

I seriously considered getting off at Coffs Harbour and just starting a new life from scratch to escape the misery of the XPT. By the time we got close to our desination I was so demoralised, I couldn't have cared if the train track went straight off the end of a pier into the ocean. By then, the thought of a watery grave was more appealing.

In the future, if I don't fly, I will consider walking the 1000km journey or hitchhike, risking becoming a serialkiller's prey before getting on the XPT.

Safety at Redfern station 2019 a woman had fall and staff at the time sent two first aides who did not follow proper safety procedures took her shoe with fractured foot didn’t send for ambulance then she had to hop all the way to the doctors then to emergency they asked why did they take shoe off first aides medical staff had breached duty of… Read more

care that woman lost 8 months off work. Unfortunately that woman suffers from Anxiety because those first aides did not follow through the incident was never documented correctly those two first aides probably have done same thing to other people

I travelled on the XPT Sydney train replacement coach on 4 May 2026 at 9:58pm and had a disappointing experience. When I booked my ticket, I was assigned seats 41 and 42. However, upon boarding, the driver informed us that we could not sit in those seats as they were reserved for staff. This was confusing and frustrating, as those exact seat… Read more

numbers had been allocated to us during booking. If the seats were meant for staff, they should not have been assigned to passengers in the first place. Additionally, the staff behaviour who was sitting on reserverd seat during the journey was unprofessional. They were loud, laughing, and at times disruptive. Overall, the environment felt uncomfortable and inconsiderate. I hope the service can improve coordination between booking systems and staff seat allocations.

My elderly parents travelled from Sydney Central stationto Maitland on April 28th. The service from station and train staff was exceptional. They were made to feel very special.

Shocking service. No wonder train travel on the decline. Can’t book specific seat online. Need to call, then wants to charge 50% extra for this unavoidable privilege. People you talk to don’t seem to want to be there. Been a long time going home by train. Hate this service. Show details

Very trash service, always delay, they cancel all the time, we pay a alot for this trash service. It getting worse day by day. Horrible service, I will never use that trash again. Show details

Today we are heading to Sydney from Hamilton Station to go on a cruise. The train was cancelled but the staff at the station kept us informed at all times. The gentlemen working there today provided exceptional customer service. Great to see such great service when it was such a stressful time for staff and passengers.

A big thank you to the bus driver coach from Brisbane to Casino for delivering an amazing customer services for my mum and myself, the trip was very smooth and safe. Upon arrival to Casino, Mum and I was transfer to XPT train to Gosford. The teams from Casino assisted us from Economy to first class due to mum's condition. From there on mum was… Read more ·  1

been looked after and supported by Matt B and we could not thank him enough for his customer services, he served with a smile, very friendly and a true customer services staff that well deserved an award. I also like to thank (sorry didnt get his name), but he made it possible for me and my mum to have a relax, enjoyable trip from Casino to Gosford ❤️. Thank you so much.