Country Road

Why do I need to pay postage fees first a return if I am using MY OWN EXPRESS POST envelope which I have already paid for?? It should be my choice how I return my item and not be forced to pay your postage costs! Also whilst in your stores I really don’t need to be followed around by your staff with shopping bags on pretending to be shoppers! I’m not a thief and don’t appreciate being considered one! Show details

Beware any consumers that buy from Country Road outlet online. There are no physical stores in Victoria to return your items so you bear the expense of posting your items back if they don’t fit! Show details

Terrible customer service for an Australian clothing company. Ordered and paid for a dress in November for Xmas which never came. After chasing this up of the past 12 weeks I am finally getting a refund allegedly which will take another 2-5 days. So I will NEVER order from this company again.

Country Road sales are a lottery. I feel their business model is to sell things they don't have, hold your money for at least week before emailing you to say they don't have the item/s they sold and that they will return your money in 7-10 more… Read more

days. Imagine the profit they're making from holding money of so many people that long! I purchased 7 items from their outlet ... majority cancelled - one arrived ... one is missing in the mail, and it is difficult to get help - 'customer service' button doesn't lead to help. They don't have 'live chat' button active any more help and the 'text me back' button doesn't work.

I bought very reduced polo shirts - after a week or two i got an email to say i'd be refunded as the items that had been listed for a week or so (in the size I purchased) we no longer available. That was the Sunday and the item was no longer on the website, on the Monday morning it was relisted - in both colours & the size i'd just been cancelled for. I emailed from an old address i had and got the bog-standard prefab reply that i've received a dozen times before .. i emailed every day for a week saying the items were still listed for sale in my size - why was i refunded - eventually on the friday i got an email to say they'd remove the add.

The missing item is difficult to get help with ... i got a photograph emailed to me yesterday from CR that the mail people supplied to CR showing my empty letter-box and that was supposed to be proof of delivery ... i work at the front of my home - 10m from my letterbox with a view of the street ... doorbell didn't ring - both my husband and i were home that morning. The delivery docket says 'signature required' ... nothing adds up ... this was just a cheap pair of baby socks ... CR won't stand behind a missing cheap pair of socks ... imagine if this were an expensive suit or dress ... i wouldn't want to waste this much time again or risk losing the money from an item not arriving ... CR seem completely unwilling to help.

this has always been my go-to brand, but it is no fun to continually find great sale items that you excitedly buy only to, deep down, know your chances of this being a legitimate sale where CR have the items to sell is not great. Quality is now dodgy too ... bought mum a top recently, it arrived, button fell off as she tried it on.

i'm just about over this brand and i've been a Silver Member for some time.

My Review is about Customers Service and Payroll Assistance. I'm an employee of CR and would like to express how 2 young ladies in customer Srrvice and Payroll, assisted me in the most competent manner. The names - Allegra and Cat. I was so impressed with the way they professionally dealt with my queries. Both these girls also showed a welcoming… Read more

warmth to assist me. I feel, at times, we don't stand up and give enough credit to these girls who help us in many areas. Thank you for your I urgently professionalism and kindness. Many people need to take heed snd learn from you.

Exceptional customer service by Ingrid at Country Road Camberwell! – Exceptional customer service by Ingrid at Country Road Camberwell! I recently went into the Country Road Camberwell store and had the pleasure of being assisted by Ingrid and I couldn't be more impressed with the standard of customer service I received. Ingrid welcomed me into the store. She was incredibly knowledgeable about the store’s… Read more

products, offering insightful suggestions and helping me find exactly what I was looking for. Her friendly and professional demeanour and great communication skills made the shopping experience delightful. Ingrid’s attention to detail and genuine enthusiasm for her work truly set her apart. I highly recommend seeking her assistance for a wonderful shopping experience at CR Camberwell. Thank you, Ingrid, for your outstanding customer service!

No phone service – For a premium brand, it’s below average in service when it comes to contact. I’ve messaged on their platform several times and yet no response??? Perhaps sales would pick up, if customers could call stores to confirm stock levels. I wouldn’t be prepared to travel from the outer suburbs into the city to purchase an item, just because the website… Read more

says which store have it in stock. You can’t even call the store or get hold of anyone to confirm. It’s actually there such poor service for Country Road with the amount of money they charge on their products.

Recently I had really disappointed experience with country road at the store in Chermside, Brisbane. Week ago I received my order, one of the item was too big for me. I went to the store to return it, and the lady was accusing me of wearing and washing it. Which was not true at all. I’m honestly not happy with the service. Really bad experience. I left the shirt there and won’t be going back and buying from them again. Show details

Country Road business had deteriorated to the point Ive cancelled my account. Their customer service with a recent purchase was awful when I couldn’t redeem loyalty points which ‘disappeared’ which apparently isn’t an isolated happening. Shame on Country Road for not fixing IT issues or maybe it’s the scam of loyalty points! Show details

I ordered and paid for an evoucher for my son in law, which was not sent. They no longer take complaints via phone, so you have to go to live chat. I was told it was going to be sent to him straight away, but it had been sent to me. It had NOT been sent to me and he hasn't received it either. GOING TO THE OMBUDSMAN AND WILL NEVER BUY FROM THEM AGAIN. I THINK THEY MUST BE ON THE VERGE OF INSOLVENCY IF THEY RUN THEIR BUSINESS LIKE THAT. Show details

Very disappointed in service from Country Road. Ordered via app, only 1 of 4 items delivered in timely manner. I had to contact CR many times (very difficult to get response via email or SMS) to follow up, received 2 items 6 weeks (!!) after ordering and still awaiting credit for item they no longer had in stock. Previous regular CR customer but will look for other options in future. Would not recommend. Customer service very poor.

I cannot stress enough how disappointed and frustrated I am with my recent online experience with Country Road. It took 29 days, almost an entire month for a pair of shoes to be delivered. I placed my order on 1 December, believing this was more than enough time to receive them well before Christmas. During this time, I emailed Country Road and… Read more

received no response whatsoever. The only communication I received were two automated delay emails, which did nothing to address the issue properly. This delay was not Australia Post’s fault, it was clearly a failure on Country Road’s end. At no point did anyone have the decency to contact me personally to apologise or explain what had gone wrong. It appears my order was not processed at all, and instead of being transparent, Country Road relied on automated emails to mask the issue. That is misleading and unacceptable. I received a $20 “apology” voucher that was issued without any notification. I only discovered it by chance when checking my CR app. Unfortunately, this feels more like a token gesture than a genuine attempt to resolve the situation. The delay went on for so long that I completely lost interest in receiving the shoes. I originally had the parcel sent to my work address, confident there was ample time for delivery. However, due to the ongoing delays and with my office closing prior to Christmas. I was forced to redirect the parcel to my home address. This was an unnecessary hassle that caused additional stress. While I was fortunate to be able to change the address, that is not the point. It should never have come to this. I was receiving parcels from overseas retailers far quicker than from an Australian company. That is extremely disappointing. As a result of this experience, I will never order Country Road online again. This was a very poor customer experience from start to finish and does not reflect the standard I would expect from a well-known Australian brand. Very, very disappointing service all round.

Today, my sister and I bought a bag from the Castle Hill store as a gift. My sister informed the cashier, who seemed completely disinterested, that the email address on file was incorrect because she wasn’t receiving any sales emails. The cashier rudely insisted that the email was correct, even though she hadn’t checked it yet. It turned out there… Read more

were actually two different emails associated with the account. They gave us a ring bag for our purchase, which didn’t even fit. Apparently, they were out of bags. I had to ask them to at least wrap it in some tissue paper, and once again, it felt like an effort — no eye contact and no care.

NO CUSTOMER SERVICE!!!! I have been trying to speak to someone from Country Road and this is no longer a possibitlity which is appalling. The 1800 801911 no longer exists for calls. I have also been trying the 03 8509 4200 number however on hold for almost an hour. I have since been texting someone by the name Maheshwari who requested all my… Read more

personal details and account. I dont have an account and I refuse to give anyone my personal details for a customer service enquiry. My question simply was "when can I call head office to speak to someone please". Unfortunately store level cannot assist. This has been going on for over 4 hours now and still no answer to my question sent 5 times. After the 5th time asking the same question I was booted off and pushed to the back of the queue. Absolutely disgusting service and biggest waste of my time. If management would like to see the text trail please do not hesitate to contact me. What's happened to this business? Very sad.

I absolutely love CR stores and always receive great service in person. However, my experience with online ordering and customer support has been extremely disappointing. There is no phone number to call, and my concerns were completely dismissed. I placed an order, received a notification that it was on the way, and then another saying it would… Read more

arrive that day. Only after contacting customer service did I learn that they only had a manifest with my order, and all they offered was a refund. No explanation, no effort to resolve the issue. I even sent screenshots as evidence of what I had said.

Terrible, terrible, terrible experience. Worst customer service I have ever experienced.

Absolutely shocking customer service for online purchases. Almost non-existent, and when you do receive a response, you are stuck repeating yourself with no desirable outcome.

This Review is for the Southland Country Road Store.I returned 2 Items to the store and I was served by the rudest most condescending woman.I had come across her once before and the same thing happened. She could not have been less interested in serving me. There are good people out there looking for jobs so I suggest Country Road looks at hiring… Read more

people with personalities and Customer Service.Southland was once a store where you could get help and be treated with respect. Not anymore.

Purchased a drink bottle got it on a sale that Country Road had. Gave it as a gift to my best friend and unfortunately you couldn’t drink through it. There wasn’t a hole placed in the lid for the drink to come through. When I visited the store they refuse to replace the bottle stating that I got it as a sale item. Yes I believe I bought it as a… Read more

sale item but not a faulty item. Boo to Country Road service very disappointing. I’m a silver tear CUSTOMER spend a lot of money there. Absolutely horrific service not good enough. If you can’t stand by your product I won’t purchase it.

Terrible customer service in store and from customer service head office! Faulty dress and refused refund not even a credit note offered! Will never shop country road again! Show details

There’s no solid procedure or timeframe given when it comes to managing missing or stolen delivery. It’s quite disappointing given I bought the products as gifts. Went missing, and the staff can’t confirm when will they give us an outcome. Been a long time loyal customer with them and this is the very first time for them to be so flakey.

How to destroy an iconic brand. Hire some fancy MBA who talks fast and promises the world, pay them a fortune to tell you to move production offshore, employ cheap 3rd world labour, save a fortune, increase profits, and the customers won't notice the difference. Whatever profits you made in the short term from taking the cheap and easy route, it has cost you a lot more in the long run.

I’d like to review country road shirts… these aren’t a cheap shirt but why do they persist on having scratchy tags at the neck. They are the only brand that has this. Women’s and men’s shirts. Please country road…. Do something about this please Show details