CouriersPlease

I ordered a parcel from bunnings marketplace. I thought it would arrive fine and good. But they used Couriers Please, it's the worst delivery company ever. They have not updated where my parcel is in nine days. I reached out to them via email they replied said they would look into it then now they're closing the case. I replied to their email… Read more ·  1

saying i wish to continue with the investigation but have not gotten an email back or anything. I will say that the person who replied to my email first was helpful but nothing has since been said to me. Do not use or buy anything that uses this Courier. UPDATE: I spoke to soon and they did deliver it today with no issues after i had contacted them i'm not sure if that is a coincidence. The support team is actually very nice and i recomend contacting them if you're worried about your parcel being lost or not getting delivered on time.

CouriersPlease do not show any care when handling customers' packages. I had an item (a tube of shaving cream) delivered today and the attached picture shows exactly how it arrived. The delivery timeframe was good, but I would have preferred to wait a little longer and receive the item in better condition. Show details

The label says Fragile and Live Plants. So the driver left them by the front gate, in full view of a main road, in full sun. ie no attempt was made to actually deliver to the house, no attempt was made to deliver them to a secure location, no attempt was made to deliver them to a safe location, no attempt was made to keep them safe. Show details

I am not happy with the delivery from Courier's Please as they left my package on top of the community mail boxes that are visible to any passers-by. I have previously had frequent delivery issues with this business in the past. Attached is a photo that a neighbour shared with me and kindly collected and delivered to my house like Couriers Please should have done in the first place. Show details

I know why everything arrives damaged. They just literally threw my parcel down onto the doorstep, I heard the smashing sound from inside my house. Freaking fools! Show details

Delivered to the complete wrong address. I live at 1a and this was delivered to a #31. I walked to #31 on my street and that's not the house in the image, so not only have they delivered to the wrong number but also the wrong street. The links on the email to 'report item not received' don't work and no contact details available... Show details

CourierMy4ss Oh CourierPlease, what a joke you’ve become, A circus of excuses, a delivery left undone. Your driver — that *mysterious phantom of dodginess* — Claims “unsafe to leave the parcel,” with bold thoughtlessness. Yet somehow, magically, the parcel appears dumped at the local shop, as if the “unsafe place” was my doorstep — … Read more

but not the random counter where strangers wander nonstop.

This isn’t the first time, nor the second, nor the third — it’s the same tired story, repeated word for word. A loop of laziness, a cycle of deceit, a courier service that can’t deliver even when the street is empty and neat.

So here I stand, again, forced to pick up what *you* refused to deliver, wondering how a company can fail with such consistent vigour.

CourierPlease? No — **CourierMy4ss** fits better, a name worthy of a service that can’t handle a feather.

And truly, sincerely, from the depths of my frustration’s ocean — I hope this dodgy operation finally collapses from its own motion.

Website stated that my package was 'Unable to be delivered, rescheduling for next business day'. Which is absolutely false - the driver clearly didn't even bother to try, because I have a concierge sitting in my apartment's office from 6am-midnight. Unfortunately, they once agian "attempted delivery", however this time I was home for lunch and… Read more

not only did they not ring to even check whether I was home, they also didn't drop the package off at the concierge or even in the mail room.

What's more, the driver left an incoherent note on the last attempt, 'Done recepitim'. What an absolute joke these people are; what are any of you even good for?

If you can find the support phone no which is not on the website the call staff are pleasant and try to help but there is not. much they can do. And maybe some drivers are good. But after many conversations it seems that the job gets allocated to a contract driver and there is no guarantee they will collect the package, no feedback from the driver… Read more

re when or if they are coming, so you wait by the door for 24 hours and hope. if they happen not to come you can ask for the pick up to be rescheduled and go on the merry go round again. I have been officially told there is no guarantee of pick up and if it does not happen you can ask for a refund. . they cannot tell you if your job is on a drivers run or not... the drivers will not respond to the support staff and so on.. suggest dont bother.

CouriersPlease is utterly incompetent. They have failed multiple times to deliver items intended for me to the correct address, constantly leaving them at neighbouring properties. Each time I have flagged this with their customer support and each time their response has been that they will review the case and to ensure it won't happen again, but… Read more

clearly nothing happens.

In the most recent case, they left the item in a neighbour's yard where their dog had obviously immediately accessed the parcel, ripping it and damaging the item. In their 'proof of delivery' photo, which clearly shows the wrong property, you can even see the neighbour's dog next to the parcel! Once again I've reached out to customer support and once again received only the usual response that they will review the case but then no further correspondence. So now I am left with a damaged item, with no resolution from CouriersPlease and clearly no guarantee that this won't keep happening in the future despite them saying they will ensure it won't happen again.

Should negative rate - should extra minus rate. 1 small parcel from 27/5/26- still not receive until 2 WEEKS later - unbelievable From the CCTV footage, the driver spent a long time trying to enter while the front gate was locked. She eventually found the doorbell and rang it, but only waited for about a minute before leaving, without giving… Read more

anyone enough time to come out.

The matter is still ongoing — there have been multiple emails back and forth from that day until now to arrange collection from the designated collection point .just for 1 parcel . Come on COURIER “ NO PLEASE”

An absolute farce from this terrible company that has no idea about customer service. I was expecting a parcel last Friday (before long weekend) and they assured me - the seller - that it would get delivered by end of day. So did Couriers Please. But guess what? at 630 pm I get a notification they could not deliver! Long weekend gone, it's Tuesday… Read more

and I am told by both the seller and teh courier that it will be delivered why end of day! and.... nope.... at 4 pm they say they could not leave the parcel unattended.... well... I was home, no one came, no one rang the bell, nothing, they just took it to a pick up point without attempting to deliver. I am not collecting the parcel and I will never ever buy anything from any company that uses Courier Please as their couriers.

Worst courier ever - avoid!! Bought something from BigW. Is coming from 40km away and has been in transit for over a week. Apparently yesterday it couldn’t be delivered as they needed more address information, which I provided. I also gave authority to leave. I was promised it would be delivered today. Today I heard the van arrive and drive away,… Read more

but when I went to look for the parcel, couldn’t find it. Reviewed the CCTV footage. Yesterday the courier drove past my house without stopping. Today he walked onto my driveway, then turned around and drove away with my parcel, while I was at home. Didn’t come to the door. Didn’t leave the parcel. I called CouriersPlease who said it would be redelivered today. I gave them the CCTV footage and the also emailed saying the parcel would be redelivered today. Never happened. Why??

"CourierPlease" has once again failed to deliver my package, and the driver falsely claimed that no one was available to receive it. I was expecting a package today and had been tracking it for the past couple of days. Suddenly, I received an email stating, "We're sorry we missed you!" I was here and even contacted your customer service. When I… Read more

finally got through, I was met with more frustration and no real resolution. Are you treating your customers like fools?

They left my package visible to anyone walking by on the street when there was a hidden spot in the corner at my front door they could've placed my package in..They couldn't care less if someone steals it. As long as they get their nasty pic that they delivered. Show details

I think they are going broke ? Avoid buying the prepaid Label books – My Business has used Couriers Please for 20 years , today I was told they no longer service my area and they have closed down a few depots including our nearest at Brendale . They wanted me to drop the item at Salisbury on brisbanes southside to be… Read more

delivered to virginia on the northside . The destination for the parcel is closer to us than the nearest depot. The worst thing is we have prepaid stickers for our freight which cost us about $400 we can no longer use.