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CouriersPlease
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Worst courier service in Australia. If you could even call them a “courier service”. That’s the nicest I can be
Refused to deliver my parcel they’ve driven it all over Queensland for a week. Still haven’t gotten it. Unhelpful, rude, uncontactable, run by bots. Shouldn’t be able to run as a business they really need to be investigated
- 2 reviews
Package came damaged
I ordered something in a spray bottle with a hard plastic cap and the cap was shattered when I opened my parcel. The cap was pretty thick plastic to so in order for it to break it was either thrown hard with no regard for the parcel or it was crushed by something very heavy.
- 2 reviews
No Delivery & No Useful Customer Service - Cancelled the Order from Sender. Do Not Use CouriersPlease.
Received a tracking number but that is where any assistance stopped. Webchat sessions are either bots or people who do not give any useful information to solve delivery issue. The only way to resolve the problem was to cancel the transaction via the sender and bank.
Simply the worst courier in Australia
Why companies seem to continue using them is a mystery, it certainly isn’t because of their fast and efficient service.
Thanks to tracking you can now see how many days your parcel sits in the warehouse going nowhere !
Just Terrible
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Worst courier service in Australia
What kind of courier has their drivers pick up packages just to turn around and dump them back at the depot? And on a friday no less. You don't have to work over the weekend, but I do, would've been nice to get what I needed when it said it was going to arrive. Genuinely the worst in Australia.
- 2 reviews
They redeemed themselves
Have contacted these people twice now and have not heard back from them. I received an email on 21/6 to say my parcel was delivered on 20/6 at 2.22 pm - when we, and our very noisy dog were all home. I have not received any parcel, no one knocked on our door, no card was left, no packages were left on our property and none of our neighbours got the package by mistake. Have checked with seller and the order was sent - from Victoria to NSW to Queensland - and it never arrived. Consignment number is CPWXBU1000070155. Where is my delivery?
Hav...
Avoid
Pulled up at gate for 30 seconds.Didnt get out of the van. Didnt toot. Didnt ring the bell. Didnt leave the package in our parcel box. Emailed sorry missed you.
- 9 reviews
- 10 likes
Delivery service that makes you collect.
So sick of this mob! Just about every time I buy something that gets sent via Couriers Please I get "Onboard for delivery" followed instantly by "Unable to deliver" Then it gets dumped at a collection point and i have to go pick it up. I am always home and no card is ever left and no driver has attempted delivery. Even the tracking will show "Unable to deliver" within 1 minute of being market as "on board for delivery". Lazy cost cutting dodgy service just dump the mail at a collection point for customers to get themselves.
Delivery driver
I footage of a driver from couriers please on 2 occasions throwing my parcels. 1 time over gate into a water and 2nd time from bottom of stairs to door
Hi Vicky,
We are sorry for your experience and the issues you have been facing with the delivery driver....
Read more If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP Team
I dis the first time then I didn't receive a response and your representative laughed on the phone.
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- Verified
I hope they go bankrupt to save people time
They held my parcel for 3 weeks in QLD. Rang the customer service and they can’t tell where is QLD and where is WA??? After that they sent an notification that they would deliver on that day. I chatted with them to say that I may not be home to collect it and if they could redirect it to a nearby pickup point. They said NO, if I want to redirect my parcel I have to contact back to the seller bla bla bla… Then later they sent an email saying I wasn’t home so they couldn’t deliver to me. I told them I have cctv records to prove that I was home at...
Read more that time. They went silent after that. After I reported them to the seller, now CP sends my parcel to somewhere 130kms away from my address. Must be a joke this company is. I can’t explain how frustrating for me to deal with them. Support the local they say but not this kind of service deserves our support. Please boycott them at all cost.
Hi Kate,
We are sorry for your experience and the delay with your delivery....
Read more After checking our systems, I can see that your item was scanned as failed delivery on the 7/6. If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP Team
I have told you I was home at the time you claimed that you failed to deliver it to me. Save your liars to someone else who believes it
- 8 reviews
- 3 likes
- Verified
Incompetent, unreliable and very difficult to contact
CouriersPlease were unable to find in their system the tracking number of a parcel that they delivered to me the same day. There is no phone number to talk to a live person, only mobile chat that's really cumbersome. They take a couple of days to reply to queries submitted online. I'll try to avoid them in the future to save myself the headache.
Hi Zoltan,
We are sorry for your experience and the issues you have faced with your delivery....
Read more After checking our systems, we can see that 2 items were delivered at the front door on top of the black/brown doormat. If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP Team
Terrible service and Late Delivery
Late delivery and their tracking tool is so freaking unreliable. They dont even have a hotline and it takes ages for them to reply on inquiries about your package!! WORST DELIVERY SERVICE EVER!
Hi Ken,
We are very sorry that you feel this way about our service but can definitely understand the frustration....
Read more If you would like for us to look into your case further, kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au. Thank you. CP TeamFind out how CouriersPlease compares to other Couriers
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- 5 reviews
- 1 like
Do Not Use
Drivers are lazy and won't bring the item to the door. I live in a small block of units and its too risky to leave the item in the foyer. Do not book even if cheaper
Hi Lona,
We are very sorry that you feel this way about our service but can definitely understand the frustration....
Read more If you would like for us to provide you with an urgent update on how this will go, please send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au. Thank you. CP Team
- 4 reviews
- 4 likes
Horrible Horrible Horrible BAD BAD BAD DO NOT USE!!!!
This has to be the worlds worst corier. You will be lucky to receive ytour product. After several months of dealing with their incompetent useless customer service, we gave up and kissed our product goodbye. I can't believe pcompanies actually use them. They are USELESS.
Hi Colin,
We are sorry for your experience and the delay with your deliveries....
Read more If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP Team
As expected there is your same robot reply that you give to all your reviews. We have already tried your useless customer service by phone, email and web form same result. No reply no follow up and still no package.
- 6 reviews
- 3 likes
Terrible Courier service on the Central Coast
On 24th June 2 package were to be delivered to my Daughter.
Tracking showed on board for delivery.
1 from Catch from Target
1 from eBay.
The courier drove into my Daughter driveway, she opened her door, then the courier just drove away.
Now Tracking shows back into depot.
Hi Jim,
We are sorry for your experience and the delay with your delivery....
Read more If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP TeamQuestions & Answers
Hello,
For my parcel CPB1TWT1974915, it says that "1 item has been transferred to 6500 (melbourne)", what does that mean?
Where is package cpb1twt1942207 ?
Hi Tummy,
We are sorry for your experience and the delay with your delivery....
Read more After checking your consignment number, I can see that your item was noted as a failed delivery on the 25/06. If you would like for us to further investigate, please kindly send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au, and one of our team members will review this for you. We apologise again for your experience and hope to hear from you soon, CP Team
Hi I tried to send a parcel to my cousin, pickup day was 22 Jun, fail delivery twice. My cousin said the driver called her but when she went down there was no one and no card was left for picking up. 30 Jun
Message from courier "Transfer to Run 0119". Tracking number SB297DK. It happened before when I tried to send my parcel to my other cousin, no one call her and no card left and parcel was returned to me. Can you have a look please. My email is nbui6428@hotmail.com.
Hi Michelle,
We are very sorry about our service but can definitely understand the frustration due to the continual issues you have been facing....
Read more If you would like for us to provide you with an urgent update on how this will go, please send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au. Thank you. CP TeamGet an answer from our members and CouriersPlease representatives
Details
Couriers Please Services
- Local and national courier services are available. International Air services allow for international shipping, including to the USA and countries in the Asia Pacific region.
- POPStation (Pick Own Parcel Station) provides a location at which customers can pick up their parcels at their own convenience. POPStations include 7-Eleven’s and BPs.
- Customers can drop off parcels at selected newsagents, rather than the post office, with the HUBBED service. This is available in every major Australian city.
- There is a range of delivery choices you can select from when you’re sending or receiving a parcel. Instead of the single option of signing for delivery on arrival, there are the following options: rescheduling to another delivery date, delivery to a neighbour, POPStation delivery, or an authority to leave the parcel without a signature required.
- The EzyFreight portal lets you manage parcels, including through live online tracking.
| Category | Couriers |
|---|---|
| Services | International and Interstate |
Extra Information
Contact info for CouriersPlease
| Mon | 8:00 am - 5:30 pm |
|---|---|
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
| Sun | Closed |
Makes life so much easier
AWESOME only 2 days for delivery
excellent service
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Hi Tim,
We are very sorry that you feel this way about our service but can definitely understand the frustration....
Read more If you would like for us to provide you with an urgent update on how this will go, please send through your consignment along with some detail of being referred by the CP Product Review team to customerservice@couriersplease.com.au. Thank you. CP Team