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CouriersPlease
1.5 from 9,520 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Worst courier service in Australia. If you could even call them a “courier service”. That’s the nicest I can be

published

Refused to deliver my parcel they’ve driven it all over Queensland for a week. Still haven’t gotten it. Unhelpful, rude, uncontactable, run by bots. Shouldn’t be able to run as a business they really need to be investigated

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Tobi
TobiSouth East Queensland, QLD
  • 2 reviews

Package came damaged

published

I ordered something in a spray bottle with a hard plastic cap and the cap was shattered when I opened my parcel. The cap was pretty thick plastic to so in order for it to break it was either thrown hard with no regard for the parcel or it was crushed by something very heavy.

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Tracey R.
Tracey R.
  • 2 reviews

No Delivery & No Useful Customer Service - Cancelled the Order from Sender. Do Not Use CouriersPlease.

published

Received a tracking number but that is where any assistance stopped. Webchat sessions are either bots or people who do not give any useful information to solve delivery issue. The only way to resolve the problem was to cancel the transaction via the sender and bank.

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Jonny wilson
Jonny wilsonSydney, NSW

Simply the worst courier in Australia

published

Why companies seem to continue using them is a mystery, it certainly isn’t because of their fast and efficient service.

Thanks to tracking you can now see how many days your parcel sits in the warehouse going nowhere !

Just Terrible

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Chris
ChrisSouth East Queensland, QLD

Worst courier service in Australia

published

What kind of courier has their drivers pick up packages just to turn around and dump them back at the depot? And on a friday no less. You don't have to work over the weekend, but I do, would've been nice to get what I needed when it said it was going to arrive. Genuinely the worst in Australia.

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Yvonne B.
Yvonne B.South East Queensland, QLD
  • 2 reviews

They redeemed themselves

published
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Jeff S.
Jeff S.South East Queensland, QLD

Avoid

published

Pulled up at gate for 30 seconds.Didnt get out of the van. Didnt toot. Didnt ring the bell. Didnt leave the package in our parcel box. Emailed sorry missed you.

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Tim S.
Tim S.Greater Melbourne (Outer), VIC
  • 9 reviews
  • 10 likes

Delivery service that makes you collect.

published

So sick of this mob! Just about every time I buy something that gets sent via Couriers Please I get "Onboard for delivery" followed instantly by "Unable to deliver" Then it gets dumped at a collection point and i have to go pick it up. I am always home and no card is ever left and no driver has attempted delivery. Even the tracking will show "Unable to deliver" within 1 minute of being market as "on board for delivery". Lazy cost cutting dodgy service just dump the mail at a collection point for customers to get themselves.

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Vicky R
Vicky RGreater Melbourne (Outer), VIC

Delivery driver

published

I footage of a driver from couriers please on 2 occasions throwing my parcels. 1 time over gate into a water and 2nd time from bottom of stairs to door

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Vicky R
Vicky R

I dis the first time then I didn't receive a response and your representative laughed on the phone.

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Kate Le
Kate LePerth, WA
  • Verified

I hope they go bankrupt to save people time

published
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Kate Le
Kate Le

I have told you I was home at the time you claimed that you failed to deliver it to me. Save your liars to someone else who believes it

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Zoltan
ZoltanSydney, NSW
  • 8 reviews
  • 3 likes
  • Verified

Incompetent, unreliable and very difficult to contact

published

CouriersPlease were unable to find in their system the tracking number of a parcel that they delivered to me the same day. There is no phone number to talk to a live person, only mobile chat that's really cumbersome. They take a couple of days to reply to queries submitted online. I'll try to avoid them in the future to save myself the headache.

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Terrible service and Late Delivery

published

Late delivery and their tracking tool is so freaking unreliable. They dont even have a hotline and it takes ages for them to reply on inquiries about your package!! WORST DELIVERY SERVICE EVER!

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IonaJ
IonaJVictoria
  • 5 reviews
  • 1 like

Do Not Use

published

Drivers are lazy and won't bring the item to the door. I live in a small block of units and its too risky to leave the item in the foyer. Do not book even if cheaper

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Colin
Colin
  • 4 reviews
  • 4 likes

Horrible Horrible Horrible BAD BAD BAD DO NOT USE!!!!

published

This has to be the worlds worst corier. You will be lucky to receive ytour product. After several months of dealing with their incompetent useless customer service, we gave up and kissed our product goodbye. I can't believe pcompanies actually use them. They are USELESS.

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Colin
Colin

As expected there is your same robot reply that you give to all your reviews. We have already tried your useless customer service by phone, email and web form same result. No reply no follow up and still no package.

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Jim T.
Jim T.
  • 6 reviews
  • 3 likes

Terrible Courier service on the Central Coast

published

On 24th June 2 package were to be delivered to my Daughter.
Tracking showed on board for delivery.
1 from Catch from Target
1 from eBay.
The courier drove into my Daughter driveway, she opened her door, then the courier just drove away.
Now Tracking shows back into depot.

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Questions & Answers

Bryan
Bryanasked

Hello,

For my parcel CPB1TWT1974915, it says that "1 item has been transferred to 6500 (melbourne)", what does that mean?

No answers
rummy_0206
rummy_0206asked

Where is package cpb1twt1942207 ?

1 answer
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CouriersPlease C.CouriersPleaseSend a private message
Michelle Bui
Michelle Buiasked

Hi I tried to send a parcel to my cousin, pickup day was 22 Jun, fail delivery twice. My cousin said the driver called her but when she went down there was no one and no card was left for picking up. 30 Jun
Message from courier "Transfer to Run 0119". Tracking number SB297DK. It happened before when I tried to send my parcel to my other cousin, no one call her and no card left and parcel was returned to me. Can you have a look please. My email is nbui6428@hotmail.com.

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Details

Couriers Please Services

  • Local and national courier services are available. International Air services allow for international shipping, including to the USA and countries in the Asia Pacific region.
  • POPStation (Pick Own Parcel Station) provides a location at which customers can pick up their parcels at their own convenience. POPStations include 7-Eleven’s and BPs.
  • Customers can drop off parcels at selected newsagents, rather than the post office, with the HUBBED service. This is available in every major Australian city.
  • There is a range of delivery choices you can select from when you’re sending or receiving a parcel. Instead of the single option of signing for delivery on arrival, there are the following options: rescheduling to another delivery date, delivery to a neighbour, POPStation delivery, or an authority to leave the parcel without a signature required.
  • The EzyFreight portal lets you manage parcels, including through live online tracking.
CategoryCouriers
ServicesInternational and Interstate
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