CouriersPlease

Do not use this company. Several times I have tried to use them for local and insterstate jobs. They never pick up and cannot problem solve. They have no interest in customer service. Couriers Please really shouldn't exist. Show details

Absolutely appaling company it's a coin toss if you get your parcel delivered, when I buy online I now enquire who they use for delivery if its couriers please I don't purchase. I've been burnt too many times with this incompetent organisation or I should say disorganisation. Show details

Do not use this business, horrific customer service and they will not communicate nor pick up your parcels when they say. Customer service speaks minimal english and are completely incompetent. Please do not use if you value your items. Show details

One star is one too many for this company. They were unable to deliver to an address we nominated so they asked us for an alternative address, which we provided. Next thing we knew, the parcel was being "returned to the sender in South Africa!".… Read more

Despite us having a full email trail of correspondence with CouriersPlease, they denied all responsibility and blamed UPS (the international carrier) for the non-delivery in Australia. They actual lied in their email to me, regarding UPS's response to the non-delivery. Save yourself the hassles of dealing with a dishonest company and use someone else.

I received a large parcel yesterday, a lovely gentleman delivered it ,he was so obliging he helped us get it up the 14 stairs ,which was lovely thank you. Delivery was quick. I purchased it from Kmart online 4 days ago. Fantastic service a big thank you & also to the man that delivered it . Show details ·  3

I recently changed by business delivery service over to Couriers Please and cannot rate them highly enough. From generating con notes to reporting on deliveries the process is seamless. My interstate delivery times have reduced significantly. Customer service is also a pleasure todeal with. Show details ·  1

I ordered a 3x3 Gan 12 MagLev UV from Spark Cubing and it arrived today in absolute pristine condition, the driver was nice and gently placed it on our porch, customer service was good and addressed the tracking issues in a couple of hours, overall would give a 5 star if it didn't come late or tracked better. Show details ·  1

Big shout out to Couriers Please Ballina NSW! I received my parcel within days of purchase coming from VIC. Tracking was excellent. Will the delivery driver was prompt, efficient and professional with a big smile on his dial! I live rural and he delivered to my door. I will have no hesitation in using them again. The negative reviews do not do justice to my area and the drivers, who deliver a professional service. Show details ·  1

I have had issues numerous times in the past with this company. I have then written to companies & other business who use them & refuse to shop off them if they use this courier service. Those companies/business stopped using this services & That was great as it shows us consumers that they value & respect our business & are looking out for us.… Read more

Once again I had to address another company who sent my parcel using this shonky couriers & have refused business with them untill they cease using a courier service that is utterly dishonest. Another report made to ACCC again . CCTV surveillance on my house showed no attempt delivery & the status of this courier stating attempted delivery, which is out right deceitful. I haven’t had any business or company use this service, since I I asked them to do their own research, how ever i just shopped with a business who used this service & I wasn’t notified of the courier they were using. My next step is to bring this attention to this business & inform them also. Consumer has a legal right to be notified before purchasing off a company or business of what couriers they use & Im addressing this with ACCC This courier service & its ceo is unethical & fraudulent to the extent of gas lighting consumers & deceitful practices For all those consumers affected, you must go straight to the business or company who used this courier & formerly inform them as they are liable also. I would give below 0 rating for service/ honesty & 10 stars for deceptive fraudulent activity.

Terrible company should NEVER be used - I have been waiting for a package that was meant to be delivered on Monday, it is now Thursday and every day the reason the package has been unable to be delivered hasn't been given or that 'the business is closed'. I live in a residential building where the door is open, NOT a business. There has been no other communication as to why I haven't gotten my package. Definitely never use this company. Show details

As bad as they get. Purchased in Victoria to be sent in Victoria only to be stuck in a depot in nsw. Call them ( all difficult to understand ) stated will receive today, the nsw depot in tracking was a glitch but really it wasn't, when you can't understand there English I'm sure they can't read the addresses also. You get what you pay for Show details

I work for a large organisation in Mt Gravatt Brisbane with an account with couriers please. I booked a pick up two days ago. I have phoned multiple times and still have no answer on when my delivery is being collected. Would have been quicker to call an uber for the 10km distance. Very disappointing. Show details

This is God knows which time that this company have somehow gotten to deliver the goods as a third party to our customers and failed to do their job. As a business we have lost loyal customers over these peoples incompetence and inability to solve the issues quickly and deliver parcels. It took them 3 weeks to return the goods to us last time and… Read more

the bag was torn with contents spilling out and they threw 20KG bag of glue in our dispatch narrowly missing our staff's leg in process and running away to his van. This time they picked up the parcel on 29/05/2026 and still failed to deliver a week later to customer whom is 1.3 hours drive from us and had his factory on standstill due to no glue that Couriers Please are holding ransom. When we called they told us that they have no way of contacting their drivers but via text message. No help resolving the issue, no professional approach to business and their staff is cowards when it comes to owning up to their mistakes. DO NOT RECOMEND THESE PEOPLE AT ALL AND IF I COULD GIVE THEM 0 STAR REWIEW I WOULD AND WORSE.

The most incompetent delivery company. Ordered several items from Kmart in Perth to be delivered to our business. Was advised delivery could not be attempted because of unclear address instructions. Our business is extremely easy to find so sent Dummy 101 instructions on how to find us and included a screenshot along with several emails. But to NO AVAIL! Demanded the package be sent back to Kmart. USELESS Show details

ABSOLUTELY USELESS!! Do not use this company, one they don’t listen to their customers and two it took them 2 full weeks to deliver an item from Dandenong VIC to Romsey VIC only 100km away and when the owner of the company I ordered from delivered me the same item because these incompetent id*ots could not give us a eta, the owner of the company… Read more

requested that these couriers return the item back to them, they still didn’t listen and then delivered it to me anyway. By far the worst Courier company ever!!

Parcel was due yesterday so I stayed home all day for it. The tracking tool hasn't had an update for 3 days. Their messaging bot just prompts you to put in the consignment number to give you the same message. Rang them, went through the prompts and it just tells you the same thing then hangs up. Finally got through after choosing "other" as an… Read more

option to be told it "might" be tomorrow. An awful experience and cannot be something they aren't aware of. They designed their IVR and chatbot that way.

Couriers Please delivered my Kmart parcel to an incorrect address and they can’t do anything to help me but do an open investigation that would be around 2-5 business days. Have told me to contact the seller that they lost my parcel. Zero accountability. How disgusting and shameful. No empathy for the customer that calls to their customer service hotline. Show details

Package has not been delivered. Apparently they "attempted delivery" even though I was home. No idea where my package is and no way to contact them. The status is "overdue" with no further updates. Show details

Second time - have to say something – Second time I have ordered from different companies which have used Couriers Please. I paid for postage the second time as it was a smaller parcel - so not like I am expecting something for nothing. Delivery 1-3 working days - now been over 5 working days. No updates on the tracking site, somewhere between cities! First order (earlier in the… Read more

year) was two packages delivered on separate days by the same driver. First delivery he said it was being bought by another driver because he couldn't fit the item into his truck ! Same driver delivered the second package over a day later.

Tracking tells me nothing. I’ve never had a successful delivery from these incompetent fools yet. I’m smelling another one. I’m not going to see my delivery. They will tell me it’s lost and can’t be found. Heard it a few times before. Why anyone would send a parcel with these id*ots us beyond me. Bet your nuts Iceong get feed back on this cd either. Show details

Absolutely useless, I ordered a courier on the 18th of May and it still hasn't been picked up on the 1/06/26 I am going to another courier company!!!! I am only giving them one star because I have to Show details

Usually great delivery but today I had to go searching for my "delivered" parcels. Found them at the wrong unit number facing the street for all to see. The large box (depicted on the box for all to see) contained an expensive vacuum cleaner. I was lucky I caught it before it was stolen which was an almost certain guarantee considering. Show details

Couriers Please are absolutely useless. I waited all day for my Kmart parcels to arrive only to receive an email stating delivery was attempted but unsuccessful. Not sure where they went because I was home all day. All they did was drop my parcels at a local shop which then became problematical for pick up and to cart two large boxes home. This was my first experience of Kmart Online and it will be my last. Show details

My parcel was addressed to Tassie then THEY changed it to VIC!??. I then watch the tracking of said parcel going back and forward back and forward NSW to VIC. I called them and asked why they changed the address to Vic from Tassie and why my parcel is playing state Tennis?. They made up so much trash and just kept putting me on hold. Sad part is… Read more

why you purchase goods online you can’t control which transport company takes your goods. Should be called CouriersWTHismy parcelPLEASE USELESS. Offered no apology Parcel still doing its tour of Aus Thank god for PayPal

Very Poor Service – Avoid This Courier Company I would give this courier company zero stars if I could. The service is absolutely horrible, and I strongly recommend that no one use it—especially if your business depends on reliable deliveries. I ordered two trailer plates to be delivered from Queensland to Sydney, but they were never delivered.… Read more

The tracking system has been showing that the items have been sitting in the Sydney depot for the past three days. However, when I contacted customer service, they told me the shipment hasn’t even arrived in Sydney yet. This is completely unacceptable and shows that their tracking information is inaccurate and unreliable. Because of this delay, I am losing approximately $20,000 every day. The lack of coordination, poor communication, and misleading tracking information have severely impacted my business. Extremely disappointed. I will never use this company again.