CouriersPlease

Couriers please used to be the good one in my area but over the last 12 months, they have rapidly gone downhill! Orders don’t arrive, sit untouched in their warehouse until you contact them after more than a week to follow up and then it magically starts moving. The response from them is as if it was moving all along and they only respond to you… Read more

after it’s been delivered. I’ve now waited 8 days for a parcel to travel less than 5km!!

On top of this, over the last 6 months, I’ve had 2 of their couriers enter my home. Just opening the door and walking in. It is very clearly a residential house and when screamed at to get out, they say they thought it was a business. I’ll be asking companies I purchase from in the future to send via Aramex or AusPost.

Lost $500 worth of birthday present for my son. Told me they use a third-party delivery agent but won't tell me who for privacy reasons. The third-party agent never responded to their queries for an update. I requested confirmation of the lost order to be send to the store I purchased from and they refused! Show details

Still don't know where they delivered my package!! Signed for by someone who was not me but they seemed confident they had met their obligations. Wait on hold for over 30 mins to be told 2-3 days to follow up with local delivery agent ... same message via email and via online chat. Now onto my 3rd round of 2-3 days to follow up!! Run, don't walk - don't even know how they are still in business!!! Show details

This company is a disgraceful. Customer service is absolutely useless. My delivery was due Tuesday it is now late Friday night and still not delivered. I have never had a parcel come on time. Should be out of business Show details

Terrible company should NEVER be used - I have been waiting for a package that was meant to be delivered on Monday, it is now Thursday and every day the reason the package has been unable to be delivered hasn't been given or that 'the business is… Read more

closed'. I live in a residential building where the door is open, NOT a business. There has been no other communication as to why I haven't gotten my package. Definitely never use this company.

I recently changed by business delivery service over to Couriers Please and cannot rate them highly enough. From generating con notes to reporting on deliveries the process is seamless. My interstate delivery times have reduced significantly. Customer service is also a pleasure todeal with. Show details ·  1

I received a large parcel yesterday, a lovely gentleman delivered it ,he was so obliging he helped us get it up the 14 stairs ,which was lovely thank you. Delivery was quick. I purchased it from Kmart online 4 days ago. Fantastic service a big thank you & also to the man that delivered it . Show details ·  3

I ordered a 3x3 Gan 12 MagLev UV from Spark Cubing and it arrived today in absolute pristine condition, the driver was nice and gently placed it on our porch, customer service was good and addressed the tracking issues in a couple of hours, overall would give a 5 star if it didn't come late or tracked better. Show details ·  1

I didn’t even want to put down 1 star! This company is useless save yourself any hassle and don’t use. They don’t update tracking, they say they attempted delivery when they haven’t and take far to long to get your parcel anywhere. Never again!!!! Show details

Had a parcel to be collected being sent as an engagement gift and was not collected. Wasted an entire day called the customer support and was on hold for over 45min and when they answered had a lot of difficulty understanding them. they told me at 3pm that the driver would be here within the hour. Was then told they don't have a direct contact for the driver. Still not collected and now won't get arrive in time. Show details

We have a lot of people frequent our area and myself and neighbours have had packages stolen in the past so I never allow packages to be left at my front door. I did not give the courier the authority to leave my parcel at my address unattended and this is exactly what has happened. My package was left on our doorstep at 11am, I couldn't get home… Read more

from work till 5:30pm and it was no where to be seen when I arrived home. My item was not a cheap purchase and I am furious it was left out when I specifically chose for it not to be left. I've contacted couriers please twice now with no response.

Lied about trying to deliver my parcel, we were all home. And why didn't they just leave it at the door? So I call up about scheduling the delivery and I'm put on hole for over an hour! Number 27 in the queue. Abysmal service. Avoid using them if you can Show details

CouriersPlease is terrible. I WFH every day and constantly get notifications saying they couldn't deliver because no one was home. Zero attempt is actually made. Avoid any retailer that uses them! Show details

Avoid if selling through third party courier platforms or using Amazon Easy Ship. They don't seem capable of arriving at an address, stopping, getting out of vehicle and picking up parcels. They will just drive past pick up address once and mark it down as a failed pick up. Show details

Freaking useless delivery is already a week late there tracking and websites are garbage and then you get to talk to a 3rd worlder on the other side of the planet. Show details

Drivers do not follow instructions and the company change customer instructions without any notification to the customer. Extremely unreliable and will not take responsibility for drivers failing to follow instructions. Show details

DISGUSTING WITH THE DISRESPECT AND DISREGARD OF OTHER PEOPLES ITEMS!! My last 3 deliveries have been thrown YES THROWN from the front gate to my door! This driver is a disgrace. Show details

My fourth delivery by Couriers Please in three weeks. Every time they have not delivered the item, instead taking it to a collection point in another suburb. They email to say they missed me and leaving the parcel was unsafe, but each time I've been home and each time I've received deliveries from other services. I complained to Couriers Please,… Read more

they ignored me and gaslit me. Two weeks later they were still "investigating" with clearly no intention of doing anything to change. The store worker said everyone complains of the same thing. A farce of a business with no respect for customers. If you are a business reading this I urge you to drop Couriers Please.

Tracking showed "Unable to deliver" at 8:05 AM, but no courier came to my property. I have CCTV footage confirming there was no delivery attempt. Marking a parcel as "Unable to deliver" without attending the address is misleading. I expect CouriersPlease to investigate, review the driver's GPS records, and improve the accuracy of their tracking updates. Very disappointing service. Show details

These guys are horrible and reckless indifference. Yet, eBay AU is not doing anything about it, despite several complaints ie missing parcels due to unsafe location and WRONG locations etc! Fair Trading NSW hands are tied (or cannot do much - other than to contact sellers vs courier). Show details

my parcel was scheduled to be picked up on 13th of July, no one came on the 13th, then rescheduled to 14th, same no one came, on the 15th I contacted customer support, they claimed a driver will come by either on the 15th or 16th, then again towards the end of 16th of July I called them again, to be told there will be a driver on the 17th morning.… Read more

and on the 17th still no one at all, DONT TRUST WHAT THEY TOLD YOU. swiched to AusPost and guess what, they updated everything in less than 10 minutes after I left the local LPO.

They deserved to shrink off the market. Ordered from Kmart, supposed to be delivered by 9 July 2026. They made a phantom delivery attempt on 14 Jul 26, I was at home all day, no one rang the doorbell.Contacted their useless Customer Service only to be given false promises. Show details

Worst service ever. I was advised that the delivery had been refused by the receiver, yet the parcel was never actually delivered. Despite contacting customer service multiple times, no one made any effort to investigate or follow up on the issue. It has now been 16 days since the expected delivery date, and I still have no information about the… Read more

whereabouts of my parcel or any resolution. Extremely disappointing service and a complete lack of communication. There should be an option for negative star as well.

Honestly, a truly pathetic experience with this company. I had successfully changed the delivery option (with confirmation email) to a delivery point, which was ignored and (according to the customer support team), doesn't appear in their system. They then attempted to make a delivery (when I was at home), which subsequently "failed" because they… Read more

needed "additional address information" - all while having the full residential address in their system. Vendors should be very wary about dealing with this company because of reputational damage to their own brands.

Item has been in their Adelaide warehouse for nearly two weeks. They claim to have made 2 delivery attempts but was home with gate open both times and no activity recorded on cctv security system. Have made 2 calls to support team but they just confirm delivery address is correct and then refer to depot and will "advice when we hear something".… Read more

Have had to go back through supplier a second time to try to get explanation.

Update- after submitting draft one star review item was finally delivered (1 day short of full two weeks since first received in depot). Support services just provided response of item delivered. Replied whilst that’s great do they have an explanation of what went wrong and how they are going to prevent reoccurrence so that I could have confidence to use them again. Support services replied with generic response saying they were reviewing but then no final outcome provided so I am guessing they haven’t made any changes to prevent further occurrence.

Shocking service. Got an unable to deliver notice. They hadn’t even tried. Took another couple of weeks to finally deliver the item that was no longer required as I needed it urgently and had to go out and buy another one. Just received notification that my Kmart order is shipped, but going through these guys do not even due for another week. This is NOT courier services. Companies, please stop using. It doesn’t help your reputation. Show details

. delivery didn't happen. I was clearly home, front door open. . notification that my parcel had been delivered to a shopfront location in another suburb because nobody was home. I was on my front verandah during the twenty minutes that the attempted delivery supposedly was made.. .several text messages with deadlines to collect before parcel… Read more

was returned to sender. I can't collect. . 10 weeks later and the shop/hub phoned me as they have 15 uncollected parcels remaining after phoning Couriers Please many times to collect and return to sender with no success.