CouriersPlease

Ordered some items from Kmart recently. The delivery was quick but Couriers Please totally ignored the fact that I had specifically requested signature on delivery. I was home but they just dumped the box outside my front door and took off. No knock on the door either. It has been about 4 days now since it arrived but I still haven't had any… Read more

notification from Couriers Please to say it was on the way or that it had been delivered. I have had so many problems with this company in the past. Stores use them because they are cheap. And that is what you get CHEAP.

I had an incorrect address on my order and the sender changed the address with Couriers Please in time for them to use the new address. I got an email from Couriers Please confirming that the delivery would be to the address the sender changed it to. However, Couriers Please still delivered it to the wrong address! Absolutely hopeless service. I… Read more

even rang them to confirm the change but they kept emailing saying they had been unable to confirm that the issue had been resolved. All companies who use this service should stop now. I won't be ordering anything from a company who uses Couriers Please.

This company is a joke! They do not deliver your orders and continually say they are looking into it but end up saying they are closing the job and nothing can be done. So if a company like Kmart Target or Big W use this company (as sometimes they… Read more

do) then do yourself a favour and ask the company you have brought from to choose a different courier as these ones are Hopeless!!! From the top of the chain right down to the people who answer the phones.. useless the lot of them.

The couriers returned my parcel to the sender - as their 3rd party couriers used in QLD was not able to deliver in my region. I was asked to contact the sender, who kindly repacked my order and sent it again - with the same couriers. It took them… Read more

another 12 days to notify me it has been delivered. However, I did not receive it and did not sign for it. Upon lodging an enquiry, I was given different stories as to where my parcel was (1 stated at the local depot and they will organise delivery, another stated it was sent back to the sender, and it was delivered). Finally, someone I spoke to told me that my parcel was delivered and signed for at the incorrect address in a different state (same town name in 2 different states)! But upon requesting the delivery address on file, it was correct - thus the couriers were unable to redirect the parcel to the correct state, and to my correct address. As of yet, it has not been resolved. I was notified this morning that they will try to recollect from the wrong address and will notify me what the next steps are. This is ridiculous. I also feel so bad for the sender, as this kind of experience is very likely to hinder customers from buying from them again - which is not their fault.

If I could leave zero stars I would. This has to be the worst courier company in Australia. I don’t understand why anyone uses them to send parcels. Delivery to the wrong address, delivery not even attempted, claiming things have been delivered… Read more

(with a signature) when no one was even home. Email trails back and forth resolving nothing. Senders, please stop using this company, no matter how cheap their rates may be.

I ordered a 3x3 Gan 12 MagLev UV from Spark Cubing and it arrived today in absolute pristine condition, the driver was nice and gently placed it on our porch, customer service was good and addressed the tracking issues in a couple of hours, overall would give a 5 star if it didn't come late or tracked better. Show details ·  1

Big shout out to Couriers Please Ballina NSW! I received my parcel within days of purchase coming from VIC. Tracking was excellent. Will the delivery driver was prompt, efficient and professional with a big smile on his dial! I live rural and he delivered to my door. I will have no hesitation in using them again. The negative reviews do not do justice to my area and the drivers, who deliver a professional service. Show details ·  1

We were delighted to get our river stone sink delivered at such a great price. 20kg for $50 ! Sure a few days late but Queensland to Tasmania. All good here happy Terry and Chris  Show details ·  1

Couriers Please never fails to meet it's low standards. Courier arrived and spent half an hour rummaging around in his van. He then told me the parcel was buried and he'd have to come back later in the day. He never returned. I then got a text telling me the parcel was undeliverable because I wasn't present to sign for it. The vendor informed me… Read more

that the parcel had been flagged with an authority to leave unattended.

Just another example of the pitiful and unprofessional service from this company.

A person from Couriers Please rings in the morning on Fri 17-Apr-26, after three weeks of delay, and says there’s a package. I ask to ring my unit when he gets here and deliver to my unit and he says he can’t deliver to my unit, he does not have the authority. What kind of [Content Removed] is this? This package is big and heavy and I cannot carry… Read more

it myself. When you try Couriers Please website, there is no way to bypass the idiotic bot and there is NO WAY to contact them, none whatsoever! Would I ever purchase anything that I cannot lift and carry myself if I didn’t think it would be delivered to my door???

My wife was at the front door and watched the guy just drop our parcel of glass wear over a 1.2 mtr fence, you try and ring courier please you get some of shore call centre! We are so sorry ! But sorry does not cover the appalling service Show details

Again, another non delivery from this courier. Tracking says unable to deliver at 8:50 this morning. Why? I am at home? There is a map of the complex right there as they drive in. Can they read? Shows them what floor, what building my unit is in. It’s not rocket science. No one attempted delivery because there are 3 heavy parcels and the courier doesn’t want to deliver them. I get the same pet food delivered every month. Worst company ever. Show details

Why do companies use this company , they are horrible to deal with. Have been getting the run around about where my packages are. I purchased on the 30th of last month & was shipped on the 2nd, from Brisbane. I live 7 hours away on a major highway, & 2 weeks later, there is still no sign of my order. Show details

This company and their couriers are a useless bunch. An item was meant to be delivered to me on 26/3. Apparently, they attempted delivery. I requested a re-direction and it took 1-2 days for a reply. Received a message on 31/3 noting package was delivered to new Collection Point. Went to Collection Point a day later only (1/4) to be told by the… Read more

staff at the Collection Point it was not delivered at all. Sent a message immediately afterwards and 24 hrs later, still have not heard back.

Update, finally heard back on 7/4 saying they will look into it. On 10/4, received an email stating some sort of delivery was completed on 31/3 and signed off by the staff at the Collection Point. Went to the Collection Point on 11/4 and again, NOT THERE!

I absolutely hate anytime I purchase something from a company and they use Couriers Please. They are the WORST couriers. I constantly have my parcels not delivered to my home, when I'm literally at home waiting for them.. or I get no correspondence or tracking info about my parcels. This has happened again just today, where I waited at home… Read more

specifically for my parcel that was already a day late to arrive. All of a sudden I get a message to say "unable to deliver" when I was literally in my apartment and no attempt to ring the intercom was made and when I called the company I just get told that an attempt to deliver was made (it never is- laziest delivery drivers ever.)

The worst delivery service in Victoria. Out of the last 5 deliveries, delivered to my house by CouriersPlease, 4 packages have been thrown over my front fence. These parcels have usually been found when I have checked for mail or I have been gardening. What is wrong with this courier that they can't walk 15 steps to my front verandah and place the… Read more

parcel there? I have contacted CouriersPlease 4 times to sort this problem and thought it had been fixed but no, latest delivery - over the fence. Use businesses that have Aust Post or similar as their couriers and not CouriersPlease.

Worst company. Worst drivers. Lazy pathetic and couldn't care less. Even though everyone knows this they are still operating in Australia. Raise a complaint and nothing changes. Do not use couriers please. Show details

Courier Please delivered my order from TARGET to the wrong address, EARLWOOD instead of EASTWOOD. The customer service team received updates of the correct address, promised to help redirect the delivery, and still, the order went to the WRONG address, and it did nothing to assist with getting the delivery rectified. TARGET and reputable suppliers… Read more

should NOT use Courier Please as the delivery partner. No resolution, missing delivery and denying its responsibility in ensuring deliveries and updated information are passed on to their delivery team. Dissappointing!

Claims that parcel was delivered but no sign of it anywhere. Stay clear of buying anything which uses this courier company to deliver. Their drivers don’t care provide photo evidence of delivery re where they left your parcel. This absolutely paves the way for their drivers to simply not deliver the parcel (but claim they have) and instead keep the parcel for themselves. Show details

Awful company to deal with. Packages never arrive on time, if at all. Customer service is non-existent. Excuse after excuse. Disappointing that some parcels being sent by Myer fall into their hands. Businesses should have to disclose who they use as a courier company, so you can shop elsewhere if CouriersPlease are used. Hate them. Show details

My order was sent via CouriersPlease. I received a tracking number from the seller and put it into CouriersPlease Tracking app (several times), and all I got was "Tracking". What a waste of time, I hope their delivery service is better than their tracking app. Show details

Let me start of with saying if you are in the same position as me, contact them via email, they are actually responsive and helpful. The incompetent sods lost my package and took a week after the expected delivery to tell me that. To be clear I knew before hand they are terrible, it was the senders fault for using them. IF YOU ARE A SENDED USE AUSPOST THEY ARE SLOW BUT YOU WILL ACTUALLY SEE YOUR PARCEL ARRIVE ON TIME Show details

Was standing at the door ready to receive my delivery. The driver didn't see me there, and threw my parcel at the porch so hard the actual box split in two. He then tried to put the detached piece of carboard back on to the parcel for his proof of delivery photo to pretend it was intact. When I made my presence known, he bolted like nothing… Read more

happened. The cameras caught it all. Then trying to get hold of any local customer service people was near impossible. If a company says they are using this courier, i am cancelling my order.